22%
22% of customers expect same-day responses.
29%
29% of customers expect responses within 2 hours.
TWITTER
81%
81% of Twitter users expect same-day customer service responses. 22% of Twitter users expect responses within 2 hours.
20%
TODAY’S SOCIAL CUSTOME
LISTENING TO PEERS RESEARCHING HEAVILY ONLINE POSTING COMPLAINTS ON SOCIAL MEDIA
…WHICH HAS CHANGED EVERYTHING BUSINESS OWNERS THOUGHT THEY KNEW ABOUT CUSTOMER RELATIONSHIPS.
THE UNDENIABLE AUTHORITY OF THE
SOCIAL CUSTOMER
THE DAWN OF THEDIGITAL
along with the explosive growth of social media, has forced the evolution of customer service. With it came the rise of a new customer—one who has been known to topple even the most respected of brands.
22%
30%
30% of Twitter users expect responses within 30 minutes.
