033 DELL问题解决培训

DELL故障排除故障排除工具开始执行本节中的任何步骤之前，请阅读并遵循《产品信息指南》中的安全说明。

如果此处列出的信息未包括您收到的信息，请参阅信息出现时所运行的操作系统或程序的说明文件。

a filename cannot contain any of the following characters: \ / : * ?“ [ ] | （文件名不能包含下列任何字符之一：\ / : * ? “ [ ] |）—请勿在文件名中使用这些字符。

a required .dll file was not found （未找到所需的.dll 文件）—您正在尝试打开的程序缺少必要的文件。

要删除并重新安装程序，请执行以下操作：1 单击“start”（开始）按钮，单击“control panel”（控制面板），然后单击“add or remove programs”（添加/删除程序）。

2 选择要删除的程序。

3 单击“change or remove program”（更改或删除程序）图标。

4 有关安装说明，请参阅程序说明文件。

alert! air temperature sensor not detected. （警告！未检测到空气温度传感器。

）—确保所有电缆均已稳固地连接至i/o 面板和系统板，然后重新引导计算机。

如果此操作无法解决问题，请与dell 联络。

（请参阅“与dell 联络”。

）alert! cpu installed in incorrect socket （警告！ cpu 安装在错误的插槽中）—alert! system thermal solution compromised. replace system cover and reboot （警告！系统导热液不足。

请更换主机盖，然后重新引导）—确保主机盖安装正确，然后重新启动计算机。

单处理器配置必须使用cpu_0。

alert! previous attempts at booting this system have failed at checkpoint [nnnn] . for h elp in resolving this problem, pleasenote this checkpoint and contact dell technical suppor t （警告！先前尝试引导此系统已在检验点[nnnn] 处失败。

Dell EMC PowerEdge 服务器故障处理指南注意、小心和警告:“注意”表示帮助您更好地使用该产品的重要信息。

:“小心”表示可能会损坏硬件或导致数据丢失，并告诉您如何避免此类问题。

:“警告”表示可能会导致财产损失、人身伤害甚至死亡。

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保留所有权利。

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章 1: 简介 (7)读者对象 (7)建议工具 (7)说明文件资源 (7)安全说明 (9)章 2: 诊断指示灯 (10)状态 LED 指示灯 (10)系统运行状况和系统 ID 指示灯代码 (11)iDRAC Quick Sync 2 指示灯代码 (11)iDRAC Direct LED 指示灯代码 (12)NIC 指示灯代码 (12)电源设备指示灯代码 (13)非冗余电源设备单元指示灯代码 (14)硬盘驱动器指示灯代码 (15)uSATA SSD 指示灯代码 (16)内部双 SD 模块指示灯代码 (16)章 3: 运行诊断程序 (18)通过 SupportAssist 接收自动支持 (18)PSA/ePSA 诊断程序 (18)运行 PSA 诊断程序 (18)PSA 和 ePSA 诊断程序错误代码 (18)在 Windows 操作系统中使用 WinDbg 调试 mini crash dump 文件 (30)章 4: 硬件问题故障排除 (34)故障处理系统启动故障 (34)未找到可引导设备 (34)外部连接故障处理 (35)视频子系统故障处理 (35)USB 设备故障处理 (35)iDRAC Direct 故障处理 - USB XML 配置 (36)iDRAC Direct 故障处理 - 笔记本电脑连接 (36)串行输入输出设备故障处理 (36)NIC 故障处理 (37)PowerEdge 服务器上的 NIC 组合 (37)受潮系统故障处理 (37)受损系统故障处理 (38)系统电池故障处理 (39)冷却问题故障处理 (39)冷却风扇故障处理 (40)内部 USB 闪存盘故障处理 (40)micro SD 卡故障处理 (40)扩展卡故障处理 (41)目录3存储控制器故障处理 (42)OMSA 标记的 PERC 驱动程序 (43)使用“外部配置视图”屏幕导入或清除外部配置 (43)使用“虚拟磁盘管理”菜单导入或清除外部配置 (44)RAID 控制器 L1、L2 和 L3 高速缓存错误 (45)PERC 控制器不支持 NVMe PCIe 驱动器 (45)12 Gbps 硬盘驱动器不支持 SAS 6iR RAID 控制器 (45)硬盘驱动器无法添加到现有的 RAID 10 阵列 (45)PERC 电池放电 (45)PERC 电池故障消息显示在 ESM 日志中 (47)创建非 RAID 磁盘以供存储 (47)固件或物理磁盘过时 (47)因外部配置而无法引导到 Windows (47)具有保留高速缓存的虚拟驱动器脱机或丢失错误消息 (48)扩展 RAID 阵列 (48)LTO-4 磁带机在 PERC 上不支持 (48)H310 上 HDD 大小的限制 (49)系统日志显示存储控制器的故障条目，即使其正常工作 (49)硬盘驱动器故障排除 (49)故障排除多个驱动器故障 (50)检查 PERC BIOS 中的硬盘驱动器状态 (50)常见问题 (51)症状 (52)驱动器超时错误 (52)驱动器无法访问 (53)光驱故障处理 (53)磁带备份装置故障排除 (53)故障排除无电源问题 (54)电源装置故障处理 (54)电源问题故障处理 (54)电源装置故障处理 (55)故障排除 RAID (55)使用 PERC 配置 RAID (55)使用 Unified Server Configurator 配置 RAID (58)使用 Unified Server Configurator 配置 RAID (61)在戴尔第 13 代 PowerEdge 服务器上通过使用 ESXi 主机上的 PERCCLI 工具下载和安装 RAID 控制器日志导出 (62)通过使用 Lifecycle Controller 配置 RAID (66)虚拟磁盘重新配置和容量扩展的起始和目标 RAID 级别 (67)装回 RAID1 配置中的物理磁盘 (67)RAID 配置指南 (68)重新配置或迁移虚拟磁盘 (68)外部配置操作 (69)查看巡检读取报告 (70)一致性检查报告 (71)虚拟磁盘故障排除 (72)故障排除 Dell PowerEdge 服务器的 PERC 控制器上的内存或电池错误 (75)分片 (77)4目录在硬件配置上重新放置 SAS IOM 存储底座时发生输入/输出错误 (79)章 5: 服务器管理软件问题 (80)什么是不同类型的 iDRAC 许可证 (80)如何激活 iDRAC 上的许可证 (81)是否可以将 iDRAC 许可证从 Express 升级到 Enterprise 或从 BMC 升级到 Express (81)如何找出缺失的许可证 (81)如何使用 iDRAC Web 界面导出许可证 (82)如何设置电子邮件警报 (82)系统时区未同步 (82)如何设置自动专用 NIC 功能 (83)如何使用 Lifecycle Controller 配置网络设置 (83)使用 OMSA 分配热备盘 (84)存储设备运行状况 (84)如何使用操作系统部署向导配置 RAID (85)物理磁盘上的外部驱动程序 (85)物理磁盘报告为外部 (85)清除外部配置 (86)重置存储控制器配置 (86)如何在第 13 代 PowerEdge 服务器上更新 BIOS (86)为什么无法更新固件 (86)Dell EMC PowerEdge 服务器上支持的操作系统 (87)无法创建分区或找到分区并且无法安装 Microsoft Windows Server 2012 (87)iDRAC 中的 JAVA 支持 (87)如何指定语言和键盘类型 (87)消息事件 ID - 2405 (88)在 Microsoft Windows 操作系统上安装管理系统软件 (88)在 Microsoft Windows Server 和 Microsoft Hyper-V Server 上安装管理系统软件 (88)在 VMware ESXi 上安装 Systems Management 软件 (88)处理器 TEMP 错误 (89)在计划的警告重新引导期间 PowerEdge T130、R230、R330 和 T330 服务器可能报告严重错误 (89)未检测到 SSD (89)TRIM/UNMAP 和 Dell Enterprise SSD 驱动器支持 (89)OpenManage Essentials 无法识别服务器 (89)无法通过交换机连接到 iDRAC 端口 (90)在 UEFI 模式中 Lifecycle Controller 无法识别 USB (90)远程桌面服务指南 (90)章 6: 操系统问题故障排除 (91)如何在戴尔 PowerEdge 服务器上安装操作系统 (91)查找 VMware 和 Windows 许可 (91)蓝屏错误或 BSOD 故障排除 (91)紫屏死机或 PSOD 故障排除 (92)Windows 操作系统无引导问题故障处理 (92)将显示未发现引导设备错误消息 (93)iDRAC 中没有 POST 问题 (93)故障排除无 POST 情况 (94)目录5使用 Dell Migration Suite for SharePoint 迁移至 OneDrive for Business (95)Windows (95)安装和重新安装 Microsoft Windows Server 2016 (95)常见问题 (98)症状 (99)故障排除系统在 cng.sys 时崩溃并且显示错误“Watchdog Error violation” (99)在 Windows 中小型主机总线适配器缺失物理磁盘和底板 (100)将评估操作系统版本转换为零售操作系统版本 (100)选择的磁盘上的分区以安装 Hyper-V Server 2012 (100)安装 Microsoft Hyper-V Server 2012 R2 和内部双 SD 模块 (100)VMware (101)常见问题 (101)重新引导 ESXi 主机 (101)无法将存储空间分配到虚拟机 (101)配置备份和还原的步骤 (102)是否可以将 2012 r2 作为 VM 进行备份 (103)在 Windows 操作系统中安装、更新和管理融合 IO 驱动器 (103)症状 (103)Linux (103)常见问题 (103)症状 (103)通过多种方法安装操作系统 (104)章 7: 获取帮助 (105)联系 Dell EMC (105)下载驱动程序和固件 (105)找到您的系统服务标签 (106)6目录简介使用此指南，了解如何识别并诊断 Dell PowerEdge 服务器问题。

DELL的Compellent存储产品培训资料中文说明第一章：Company Overview & Values公司概要和价值第二章：Sec 1-P Controller Program控制器程序第三章：Sec 2-P Enclosures存储阵列磁盘柜第四章：Sec 3-P Controller存储阵列控制器1 中铁信技术服务公司第一章：Company Overview & Values公司概要和价值第一小节：All about Compellent有关Compellent公司第一屏（Slide 1）：COMPELLENT公司FLUID DATA 存储, Compellent首席执行官给各位介绍公司并讲解一下COMPELL ENT公司的存储产品线。

第二屏（Slide 2）：COMPLELLENT 公司正处在全球领先地位。

当今的世界已从“生产制造”到“服务”到“数字经济”向现在“数据存储”转变。

第三屏（Slide 3）：从数据年代来看，三种不同业务在2000年和2010年每日数据处理的增长情况对于存储公司来讲是非常非常有利的。

第四屏（Slide 4）：对于其它三种业务情况就不那么乐观了。

从数据年代来看，三种不同业务在2000年和2010年每日数据处理的减少对于从事这些业务的公司来讲是不利的。

比如CD的销售收入就从2000年的9亿4千3百万美金下降到4亿2千8百万美金。

第五屏（Slide 5）：从数据年代来看，“最喜爱的电视节目”2000年和2010年情况的比较如图（图中人物为Compellent雇员）。

第六屏（Slide 6）：FLUID DATA架构总是在正确的时间正确的地点自动地魔术般提供正确的数据。

对于虚拟数据中心和云计算，FLUID DATA架构可提供有效性（EFFICIENCY）、敏捷性（AGILITY）和灵活性（RESILIENCY）。

第七屏（Slide 7）：FLUID DATA能为你做什么那？那就是当今和将来为你减少80%的开销；那就是带有将来的内置标度单一平台；那就是针对宕机和灾难安全地保护你的数据。

之迟辟智美创作故障排除Dell™ 技術指南<b>提示：</b>排除電腦故障時，若能依照這些基本提示進行，可節省時間.如果您在問題出現之前添加或卸下某個零件，請檢查安裝法式並確定該零件安裝正確.如果某個周邊裝置無法作業，請確定該裝置已正確連接.如果螢幕出現錯誤訊息，請記下該確切訊息.此訊息可能有助於支援人員診斷和解決問題.如果在某個程式中出現錯誤訊息，請參閱該程式的說明文件.註: 本文件中的法式針對Windows 預設檢視撰寫，並且如果您將Dell 電腦設定為Windows 傳統檢視，則這些法式可能不適用.故障排除工具部份診斷及解決電腦問題所需的故障排除工具包括：工具功能電源指示燈電源按鈕指示燈亮起並閃爍，或持續亮著，各自代表分歧的電源狀態，例如開機、未開機或待命.此指示燈亦可暗示內部電源問題.關於電源指示燈的相關資訊，請參閱維修手冊 .桌上型電腦的診斷指示燈部份桌上型電腦配有診斷指示燈.這些指示燈與電源指示燈共同作用.這些指示燈也會以特定順序開啟及亮燈或熄燈，以暗示狀態及問題.關於診斷指示燈的相關資訊，請參閱維修手冊 .攜帶型電腦的診斷指示燈鍵盤狀態指示燈表狀態及任何問題. 關於診斷及狀態指示燈的相關資訊，請參閱維修手冊 .系統訊息您的桌上型或攜帶型電腦可能顯示待解決的錯誤或問題訊息.請記下螢幕上顯示的資訊，並查閱系統訊息清單或維修手冊中的訊息，找出解決問題的方法.Windows 硬體疑難排解使用硬體疑難排解解決裝置組態、相容性問題或作業狀態.Dell Diagnostics 電腦安裝Dell Diagnostics 後，即可執行預啟動系統評估（PSA），對主機板、鍵盤、顯示器、記憶體、硬碟機等進行一系列的初始測試，Dell Diagnostics 亦可執行更完整的系統測試，以評估您的電腦.Dell 支援公用程式使用此支援公用程式可獲得自我支援資訊、進行軟體更新和對運算環境進行效能狀況掃描.桌上型電腦的電源指示燈警示: 開始執行本章節中的任何法式之前，請遵循電腦隨附的平安資訊指示.如需更多平安性最佳做法資訊，請參閱 Regulatory Compliance (法規遵循) 首頁 (/regulatory_compliance).電源按鈕指示燈位於電腦前面，會亮起和閃爍或穩定亮起，以指示分歧的狀態：如果電源指示燈呈藍色，且電腦無回應時，請參閱電腦的維修手冊 .註: 在某些系統上，電源指示燈會呈綠色.如果電源指示燈呈藍色閃爍，暗示電腦處於待命模式.按鍵盤上的任一按鍵、移動滑鼠或按電源按鈕，均可以恢復正常作業.註: 在某些系統上，電源指示燈會呈綠色.如果電源指示燈熄滅，暗示電腦關機或未接通電源.將電源線重新拔出電腦反面的電源連接器和電源插座中.如果將電腦插頭拔出電源板中，請確定電源板插頭已拔出電源插座並且電源板已開啟.請以良好的電源保護裝置、電源延長線及電源延長纜線更換，檢查電腦是否能夠正常開機.使用其他的裝置 (例如檯燈) 來測試電源插座，以確定其作業正常.請確定主電源線與前面板確實連接主機板（請參閱電腦的維修手冊）.如果電源指示燈呈琥珀色閃爍，暗示電腦已接通電源，但可能存在內部電源問題.確定電壓選擇開關的設定與您當地的交流電源相符 (如果適用).請確定處理器電源線確實連接主機板（請參閱電腦的維修手冊）.如果電源指示燈呈琥珀色穩定亮起，暗示某裝置可能出現故障或安裝不正確.請先卸下記憶體模組，然後重新安裝 (請參閱電腦隨附的說明文件).請先卸下任何插卡，然後重新安裝 (請參閱電腦隨附的說明文件).排除干擾.某些可能的干擾因素包括：電源、鍵盤和滑鼠延長線電源板上連接過多的裝置多個電源板連接至相同電源插座桌上型電腦的診斷指示燈部份桌上型電腦的前面板上會以數字標示指示燈.電腦正常啟動時，指示燈會先閃爍，然後熄滅.如果電腦出現故障，指示燈的順序可用於協助識別問題.相關資訊：如需更進一步瞭解各種診斷指示燈的相關資訊，請參閱電腦的維修手冊或搜尋Dell 支援網站（) 上的主題.攜帶型電腦的診斷指示燈攜帶型電腦一般在鍵盤上方都設有鍵盤狀態指示燈.關於詳細資訊，請參閱電腦隨附的說明文件.正常把持時，鍵盤狀態指示燈顯示某些功能目前的狀態.如果電腦出現故障，您可利用燈號的狀態來協助釐清問題.相關資訊：如需更進一步瞭解各種鍵盤狀態指示燈的相關資訊，請參閱電腦的維修手冊或搜尋Dell 支援網站（) 上的主題.桌上型電腦的系統訊息註: 如果表格中未列出您收到的訊息，請參閱作業系統說明文件，或訊息出現時所執行程式的說明文件.Alert!Previous attempts at booting this system have failed at checkpoint [nnnn].For help in resolving this problem, please note this checkpoint and contact Dell Technical Support (警報！之前幾次嘗試啟動此系統在檢查點 [nnnn] 處失敗.若要獲得解決此問題的說明，請記下此檢查點，然後與 Dell 技術支援部門聯絡) —電腦連續三次因同一錯誤無法完成啟動法式 (請參閱，以尋求援助).CMOS checksum error (CMOS 總和檢查錯誤) —可能是母板故障或 RTC 電池電量過低.請更換電池 (如需相關協助，請參閱電腦隨附的說明文件或參閱 ).CPU fan failure (CPU 風扇故障) — CPU 風扇發生故障.更換 CPU 風扇（請參閱電腦的維修手冊）.Hard-disk read failure (硬碟讀取故障) —可能是 HDD 啟動測試期間發生 HDD 故障 (請參閱，以尋求援助). Keyboard failure (鍵盤故障) —鍵盤發生故障或鍵盤纜線鬆動 (請參閱).No boot device available (無可用的啟動裝置) —系統偵測不到啟動裝置或分割區.如果光碟機為啟動裝置，請確定纜線已連接好，且光碟機中有可啟動光碟.如果硬碟機是您的啟動裝置，請確定纜線已連接好，硬碟機已正確安裝並且已分割為啟動裝置.進入系統設定程式，並確定啟動順序資訊正確（請參閱）.No timer tick interrupt (無計時器計時訊號岔斷) —主機板上的晶片可能故障或主機板自己故障（請參閱尋求協助）.NOTICE – Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range.Dell recommends that you back up your data regularly.A parameter out of range may or may not indicate a potential hard drive problem. (注意事項 - 硬碟機自我監測系統報告某個參數超越正常作業範圍.Dell 建議您按期備份資料.參數超越範圍可能暗示也可能不暗示存在潛在的硬碟機問題.) —S.M.A.R.T 錯誤，可能是硬碟機故障.此功能可以在 BIOS 設定中啟用或停用.攜帶型電腦的系統訊息註: 如果表格中未列出您收到的訊息，請參閱作業系統說明文件，或訊息出現時所執行程式的說明文件.Decreasing available memory (可用記憶體減少) —請參閱.Error 8602 – Auxiliary device failure verify that mouse and keyboard are securely attached to correct connectors. （錯誤 8602－輔助裝置無法確認滑鼠和鍵盤是否妥當連接於正確的接頭.）Flash part write protected error (快閃記憶體寫入保護錯誤) —請與 Dell 公司聯絡 (請參閱).A20 閘故障—請參閱.Invalid configuration information - please run SETUP program (無效的組態資訊 - 請執行 SETUP 程式) —進入系統設定程式（請參閱），並變更系統設定程式選項（請參閱），以修正組態錯誤.Keyboard failure (鍵盤故障) —鍵盤發生故障或鍵盤纜線鬆動 (請參閱).Memory address line failure at (address), read value expecting (value) (記憶體位址行錯誤(位址)，讀取值預期(數值)) —請參閱.Memory double word logic failure at (address), read value expecting (value) (記憶體雙字組邏輯錯誤，位於位址，讀取值，預期值) —請參閱.Memory odd/even logic failure at (address) read value expecting (value) (記憶體奇/偶邏輯錯誤，位於位址，讀取值，預期值) —請參閱.Memory write/read failure at (address), read value expecting (value) (記憶體寫入/讀取錯誤，位於位址，讀取值，預期值) —請參閱.Memory size in CMOS invalid (CMOS 中的記憶體年夜小錯誤) —請參閱.No boot device available – strike F1 to retry boot, F2 for setup utility. press F5 to run onboard diagnostics (無可用的啟動裝置–按 F1 重試啟動，按 F2 執行設定公用程式，) (按 F5 執行機載診斷) —系統偵測不到啟動裝置或分割區.如果光碟機為啟動裝置，請確定纜線已連接好，且光碟機中有可啟動光碟.如果啟動裝置是硬碟機，請確定硬碟機已正確安裝，且已完成啟動裝置的分割區.進入系統設定程式，並確定啟動順序資訊正確（請參閱）.No boot sector on hard-disk drive (硬碟機上無啟動磁區) —進入系統設定程式，並確定硬碟組態資訊是否正確（請參閱）.No timer tick interrupt (無計時器計時訊號岔斷) —執行 Dell Diagnostics (請參閱).Power warning messages have been disabled. run the setup utility to enable these messages. (電源警告訊息已停用.) (請執行設定公用程式以啟用警告訊息.) —請參閱Read failure on internal hard drive (無法讀取內部硬碟機) —請參閱.Read failure on second internal hard drive（無法讀取此要的內部硬碟機）—此訊息適用於支援多顆硬碟機的筆記型電腦.請參閱.RTC mode fixed – time and date may be wrong（RTC 模式修正－時間和日期可能出錯）—進入系統設定程式，並修正日期或時間（請參閱）.如果問題仍然存在，請更換 CMOS 電池.關機故障—執行 Dell Diagnostics (請參閱).Time-of-day clock stopped – please run the system setup（日期時間時鐘停止－請執行系統設定）程式—進入系統設定程式，並修正日期或時間（請參閱）.如果問題仍然存在，請更換 CMOS 電池.Time-of-day not set-please run the System Setup program （未設定日期時間－請執行系統設定程式）—進入系統設定程式，並修正日期或時間（請參閱）.如果問題仍然存在，請更換 CMOS 電池.Timer chip counter 2 failed (計時器晶片計數器 2 失敗) —執行 Dell Diagnostics (請參閱).The AC power adapter wattage and type cannot be determined. strike the F1 key to shutdown.（無法偵測到交流電變壓器的電壓和類型.）系統僅能以 130-W 或以上的電源變壓器啟動. (按 F1 鍵關機.) —將 130-W 或以上的電源變壓器接上電腦或擴充基座.註: 此需要 130-W 或以上的電源變壓器的訊息，適用於需要 130-W 或以上的電源變壓器的攜帶型電腦.The AC power adapter wattage and type cannot be determined. the battery may not charge. they system will adjust the performance to match the power available. please connect a dell xxx-W AC adapter or greater for best system performance. strike the F3 key (before the F1 or F2 key) if you do not want to see power warning messages again. Strike the F1 key to continue, F2 to run the setup utility (無法偵測到交流電變壓器的電壓和類型.) (電池可能未充電.) (系統將配合可用的電源而調整效能.)（請裝接Dell xxx-W 交流電變壓器或更高規格者，以獲得最佳系統效能.）(如果不想要再次看到電源警告訊息，在按 F1 或 F2 鍵之前請按 F3.) (按 F1 鍵繼續，按 F2 執行設定公用程式) —將正確的交流電變壓器連接到電腦或塢接站.The computer is docked and only battery power is detected.(電腦已塢接，但只偵測到電池電量.)this can happen if the power adapter is missing, the power cord is unplugged, or the computer is not properly connected to the docking station. you should undock, redock, attach the power adapter, or plug in the power cord. strike the F1 key to shutdown. The amount of system memory has changed. if you did not change your memory... to resolve this issue, try to reseat the memory. Strike the F1 key to continue, F2 to run the setup utility. press F5 to run onboard diagnostics (其可能原因是無電源變壓器、未拔出電源線，或者電腦未正確連接到塢接站.) (您應切斷塢接、重新塢接、裝接電源變壓器，或拔出電源線.) (按 F1 鍵關機.) (系統的記憶體容量已變更.) (如未變更記憶體...為解決此問題，請嘗試重新裝接記憶體.) (按F1 鍵繼續，按F2 執行設定公用程式) (按F5 執行機載診斷) —請重新安裝記憶體（關於詳細說明，請參閱電腦的維修手冊）.如未革除或安裝記憶體，可能會發生記憶體模組或主機板故障.請與 Dell 公司聯絡以尋求協助 (請參閱). Unsupported memory. strike the F1 key to shutdown.(不支援的記憶體.) (按 F1 鍵關機.) —請確定電腦支援您使用的記憶體 (請參閱電腦隨附的說明文件).WARNING: A xxx-W AC adapter has been detected, which is less than the recommended xxx-W AC adapter originally shipped. this will increase the time to charge the battery. they system will adjust the performance to match the power available. please connect a dell xxx-W AC adapter or greater for best system performance. strike the F3 key (before the F1 or F2 key) if you do not want to see power warning messages again. Strike the F1 key to continue, F2 to run the setup utility (警告：系統偵測到 xxx-W 交流電變壓器，但其規格低於原始隨附且建議使用的xxx-W 交流電變壓器.) (這會增加電池充電的時間.) (系統將配合可用的電源而調整效能.)（請裝接Dell xxx-W 交流電變壓器或更高規格者，以獲得最佳系統效能.）(如果不想要再次看到電源警告訊息，在按F1 或F2 鍵之前請按 F3.) (按 F1 鍵繼續，按 F2 執行設定公用程式) —將正確的交流電變壓器連接到電腦或塢接站. WARNING: The primary battery cannot be identified. this system will be unable to charge batteries until this battery is removed. (警告：無法識別主電池.) (除非先卸除此電池，否則系統將無法對電池充電.) —在安裝兩顆電池的電腦上，可能是主電池未正確安裝，也有可能是電池或主機板故障.WARNING: The second battery cannot be identified. this system will be unable to charge batteries until this battery is removed. (警告：無法識別副電池.) (除非先卸除此電池，否則系統將無法對電池充電.) —在安裝兩顆電池的電腦上，可能是副電池未正確安裝，也有可能是電池或主機板故障.WARNING: The batteries cannot be identified. this system will be unable to charge batteries until this battery is removed. (警告：無法識別電池.) (除非先卸除此電池，否則系統將無法對電池充電.) —在安裝兩顆電池的電腦上，可能是其中一個或兩個電池未正確安裝，也有可能是電池或主機板故障.WARNING: The battery cannot be identified. this system will be unable to charge this battery. (警告：無法識別電池.) (系統將無法對此電池充電.) —該電池可能未正確安裝，或者電池或主機板可能故障.WARNING: The battery attached cannot power the system. the system will not boot with this battery plugged in. press F1 to shutdown the system. ( 警告：所裝接的電池無法對系統供電.) (在裝有此電池的情況下，系統無法啟動.) (按 F1 關閉系統.)WARNING! (警告！) Battery is critically low. hit F1 to continue. (電池電量嚴重缺乏.) (按 F1 鍵繼續.) WARNING: The TPM could not be initialized （警告：TPM無法初始化）—主機板可能發生故障.請與 Dell 公司聯絡以尋求協助 (請參閱).Warning messages have been disabled. run the setup utility to enable these messages. (警告訊息已停用.) (請執行設定公用程式以啟用警告訊息.) —請參閱.WARNING: Dell’s disk monitoring system has detected that drive [0/1] on the [primary/secondary] eide controller is operating outside of normal specifications. it is advisable to immediately back up your data and WordStr your hard drive by calling your support desk or dell. （警告：Dell 的磁碟監視系統偵測到 [主/次] EIDE 控制器上的磁碟機[ 0/1 ] 運作超越正常規格.）(建議您立即備份資料，並聯絡支援服務台或 Dell 公司以更換硬碟機.) —請與 Dell 公司聯絡以尋求協助 (請參閱).Your power adapter does not supply enough power to run the attached docking station. either undock or insert an appropriate adapter. strike the F1 key to shutdown. (您的電源變壓器未能供應足夠的電源，故無法執行與電腦連接的塢接站.) (請切斷塢接或拔出適當的變壓器.) (按 F1 鍵關機.) —請連接正確的交流電變壓器.Your system is docked, but the AC adapter type cannot be determined. either undock or insert an appropriate adapter. strike the F1 key to shutdown. (您的系統已塢接，但無法偵測交流電變壓器類型.) (請切斷塢接或拔出適當的變壓器.) (按 F1 鍵關機.) —交流電變壓器可能未正確安裝，或者交流電變壓器或塢接站可能故障. Your system automatically power off because it became warmer than expected. this may have been caused by:operating or storing the system in an environment where the ambient temperature is too high, or obstructing the air flow from the system fan vents. if the problem recurs, please call dell support with error code #M1004.（您的系統因為過熱而自動關閉.）(這可能是由於以下原因所造成：把持或寄存系統的環境溫度過高，或系統風扇的通風管道受阻.) (如果問題重複發生，請向 Dell 支援通報錯誤代碼 #M1004.) —請與 Dell 公司聯絡以尋求協助(請參閱).***Processor SSDT data not found*** operating system power management for multi core processors will be disabled. (***找不到處理器 SSDT 資料*** 對於多核心處理器的作業系統電源管理將會停用.) —***UL circuit tripped*** the UL trip count is shown below the F3-key message. strike the F3 key to clear the UL counter, any other key to continue. (***UL 電路跳電*** UL 跳電計數顯示在 F3 鍵訊息的下方.) (按 F3 鍵以清除UL 計數，按任意鍵繼續.) —執行 Dell Diagnostics (請參閱).***Processor microcode update failure*** the revision of processor in the system is not supported. (***處理器微碼更新失敗*** 系統中的處理器版本不受支援.) —請確定電腦支援您使用的處理器 (請參閱電腦隨附的說明文件).Windows 硬體疑難排解如果在作業系統設定程式中未偵測到某裝置，或者偵測到該裝置但其組態不正確，您可以使用硬體疑難排解來解決不相容問題.按一下開始 ® 說明及支援.在搜尋欄位中鍵入hardware troubleshooter (硬體疑難排解) 然後按下 <Enter> 鍵開始搜尋.若說明與支援視窗顯示修復問題段落，請按一下硬體疑難排解.然後請選擇最能說明問題的選項.或在搜尋結果中，選擇最能說明問題的選項，並依照接下來的故障排除步驟把持.執行 Dell Diagnostics警示: 開始執行本章節中的任何法式之前，請遵循電腦隨附的平安資訊指示.如需更多平安性最佳做法資訊，請參閱 Regulatory Compliance (法規遵循) 首頁 (/regulatory_compliance).注意: Dell Diagnostics 僅能在 Dell 電腦上使用.何時使用 Dell Diagnostics遇到電腦問題時，請在聯絡 Dell 尋求技術協助之前，參閱並執行 Dell Diagnostics.建議您在開始把持之前先列印這些法式.請參閱，以检查電腦的組態資訊，並確定您要測試的裝置顯示在系統設定程式中，並處於作用中.從硬碟機或 Drivers and Utilities 媒體啟動 Dell Diagnostics.註: Drivers and Utilities 媒體是可選的，您的電腦可能未隨附此媒體.從硬碟機啟動 Dell DiagnosticsDell Diagnostics 位於硬碟機上隱藏的診斷公用程式分割區上.在攜帶型電腦上啟動 Dell Diagnostics註: 如果電腦未顯示螢幕影像，請參閱電腦隨附說明文件中的與 Dell 公司聯絡部份.註: 如果電腦已連接至連線裝置(已連線)，請切斷連線.請參閱連線裝置隨附的說明文件，以獲得有關指示.請確保將電腦連接至已知能正常工作的電源插座.開啟 (或重新啟動) 電腦.使用以下兩種方法之一啟動 Dell Diagnostics：當螢幕上顯示 DELL 徽標時，請立即按下 <F12> 鍵.從啟動選單選擇 Diagnostics，然後按 <Enter> 鍵.註: 如果您等待過久，並且螢幕上已顯示作業系統徽標，請繼續等待，直到看到Microsoft®Windows® 桌面，然後關閉電腦並再試一次.或電腦完成關機後，再行開機，並同時按住 <Fn> 按鍵.註: 如果您看到一則訊息說明未找到診斷公用程式分割區，請從您的 Drivers and Utilities 媒體執行 Dell Diagnostics.電腦會執行Pre-boot System Assessment (PSA，開機前系統評估)，針對主機板、鍵盤、顯示器、記憶體和硬碟機等執行一系列的初始測試.回答任何出現的問題.若偵測到故障，請寫下錯誤代碼並參閱.如果預啟動系統評估胜利完成，您會收到訊息「Booting Dell Diagnostic Utility Partition.Press any key to continue.（正在啟動 Dell 診斷公用程式分割區，按任意鍵繼續）」.按任一按鍵以從硬碟機上的診斷公用程式分割區啟動 Dell Diagnostics.當螢幕上顯示 Dell Diagnostics Main Menu (主選單) 時，請選擇您要執行的測試.繼續 .在桌上型電腦上啟動 Dell Diagnostics註: 如果您的電腦無法顯示螢幕影像，請參閱與 Dell 公司聯絡.請確保將電腦連接至已知能正常工作的電源插座.開啟 (或重新啟動) 電腦.當螢幕上顯示 DELL 徽標時，請立即按下 <F12> 鍵.從啟動選單選擇 Diagnostics，然後按 <Enter> 鍵.註: 如果您等待過久，並且螢幕上已顯示作業系統徽標，請繼續等待，直到看到Microsoft®Windows® 桌面，然後關閉電腦並再試一次.註: 如果您看到一則訊息說明未找到診斷公用程式分割區，請從您的 Drivers and Utilities 媒體執行 Dell Diagnostics.按任一按鍵以從硬碟機上的診斷公用程式分割區啟動 Dell Diagnostics.當螢幕上顯示 Dell Diagnostics Main Menu (主選單) 時，請選擇您要執行的測試.請參閱.繼續 .從 Drivers and Utilities 媒體啟動 Dell Diagnostics拔出 Drivers and Utilities 媒體.關機並重新啟動電腦.螢幕上顯示 DELL 徽標時，立即按 <F12> 鍵.註: 如果您等待過久，並且螢幕上已顯示作業系統徽標，請繼續等待，直到看到Microsoft®Windows ®桌面，然後關閉電腦並再試一次.註: 下面的步驟僅能對開機順序作單次變更.下次啟動時，電腦將依據系統設定程式中指定的裝置啟動.當螢幕上顯示啟動裝置清單時，請反白顯示 CD/DVD/CD-RW，並按 <Enter> 鍵.從顯示的選單中選擇 Boot from CD-ROM (從 CD-ROM 啟動) 選項，然後按 <Enter> 鍵.鍵入 1 以啟動 CD 功能表，然後按 <Enter> 鍵繼續.從編號清單中選擇 Run the 32 Bit Dell Diagnostics (執行 32 位元 Dell Diagnostics).如果列出多個版本，請選擇適用於您電腦的版本.當螢幕上顯示 Dell Diagnostics Main Menu (主選單) 時，請選擇您要執行的測試.繼續 .使用 Dell Diagnostics Main Menu（Dell Diagnostics 主選單）系統載入 Dell Diagnostics 並顯示 Main Menu (主功能表) 螢幕後，請按一下所需選項的按鈕.註: 選擇 Test System（測試系統）在電腦上執行完整的測試.選項功能Test Memory (測試記憶體) 執行獨立的記憶體測試Test System (測試系統) 執行系統診斷程式Exit (結束) 結束診斷程式從主選單中選擇 Test System (測試系統) 選項後，螢幕上將顯示以下選單：註: 建議您從以下選單中選擇 Extended Test（廣泛測試），以對電腦中的裝置執行更全面的檢查.選項功能對系統中的裝置執行快速測試.這通常可能需要 10 到 20 分鐘.Express Test (快速測試)對系統中的裝置執行全面檢查.這通常可能需要一個小時或更長時間.Extended Test (廣泛測試)Custom Test (自訂測用於測試特定的裝置或自訂要執行的測試.試)Symptom Tree (徵兆此選項可讓您依據所遇到的問題徵兆來選擇測試.此選項列出了最常見的徵兆.樹)請參閱.註: 電腦的服務標籤位於每個測試螢幕的頂部.如果您與Dell 公司聯絡，技術支援人員會詢問您的服務標籤.如果您從 Custom Test (自訂測試) 或 Symptom Tree (徵兆樹) 選項執行測試，請按一下以下表格中說明的適當標籤以獲得更多資訊.標籤功能Results (結果) 顯示測試結果及遇到的所有錯誤狀況.Errors (錯誤) 顯示遇到的錯誤狀況、錯誤代碼以及問題說明.Help (說明) 說明測試程式並可能會指出執行測試程式的要求.Configuration (組態) 顯示所選裝置的硬體組態.Dell Diagnostics 可以從系統設定程式、記憶體以及各種內部測試程式中獲取所有裝置的組態資訊，並將其顯示在螢幕左側窗格內的裝置清單中.裝置清單可能無法顯示電腦中安裝的所有元件或與電腦相連接的所有裝置之名稱.Parameters (參數)可讓您透過變更測試程式設定來自訂測試程式.測試完成後，請關閉測試程式螢幕以返回Main Menu (主選單) 螢幕.若要結束Dell Diagnostics 並重新啟動電腦，請關閉 Main Menu (主功能表) 螢幕.取出 Dell Drivers and Utilities 媒體 (如果有).Dell Support CenterDell Support Center 應用程式安裝於電腦中，您可從工作列上的 Dell Support Center 圖示或從開始按鈕啟動該程式.此軟體將自動識別您的服務標籤編號、電腦型號、快速服務代碼與保固資訊，並提供電腦支援選項，例如驅動程式與下載、訓練、教學課程及知識庫文章.此應用程式亦提供聯絡Dell 技術支援部門的選項，包括線上交談、電話及電子郵件.存取 Dell Support Center您可從工作列上的圖示或從開始功能表存取 Dell Support Center.。

客户安装服务(带上门培训)服务说明第1页 v 2.2服务说明：面向个人消费者的安装服务(含上门客户培训)简介戴尔™提供系列化的安装服务以满足客户需求。

本文档(“服务说明”)所概括的安装服务是对含上门客户培训的个人消费者安装服务(“含上门培训的消费者安装服务”)的说明。

该服务旨在满足不同的客户需求。

服务概述安装本文档(“服务说明”)详细阐述了戴尔面向个人消费者的安装服务(含上门培训)所包含的服务内容。

含上门培训的消费者安装服务包括：• 全部已接收产品的验证• 新系统的外部质量检查• 新系统的安装• 最多3种现有外围设备与新系统的连接(与本地打印机的连接亦视为外设连接)，以及• 将新系统的包装材料搬运到客户指定的现场位置• 客户培训(只有在提供上门安装服务不足1小时的情况下才提供该项服务)a. 培训服务应包括对系统功能15分钟的简要介绍，内容包括显示器(设置)、键盘、鼠标、电源开关及配电系统等各种设备的功能与操作。

• 完成上述客户培训之后，还将提供为期1小时的客户培训课程。

安装/培训服务仅限于面向安装下列操作系统的系统• Windows 2000 Professional• Windows NT 4.0• Windows XP Standard• Windows XP Professional• Windows ME• Windows 95 (OSR1, Summer Release,• Windows 98 和98 Second Edition 以及OSR 2.x)上述服务面向Dell™ Dimension™ 台式机、Inspiron™ 笔记本电脑和Precision™ 工作站提供。

外设连接是指将组件接入新的戴尔系统并安装客户提供的驱动程序。

本服务说明文档所介绍的服务周一至周五按客户当地正常工作时间(早8点到晚5点)提供，周末和节假日除外，但经双方同意，可破例另行安排服务时间。

本服务说明文档概述了服务步骤和客户责任。

Dell EMC Repository Manager Version 3.3.2 Troubleshooting GuideNotes, cautions, and warningsA NOTE indicates important information that helps you make better use of your product.A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoidA WARNING indicates a potential for property damage, personal injury, or death.© 2019 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.Chapter 1: Overview (4)What's new in this release (4)Enhancements (4)Prerequisites for installing DRM (5)Hardware requirements (5)Software requirements (5)Optional requirements (5)Accessing support content from the Dell EMC support site (5)Other documents you may need (6)DUP Dependencies (6)Creating repository (6)Creating manual repository (7)Creating repository with inventory (7)Creating repository with iDRAC and OME integration (8)Creating repository with VMware integration (9)Creating repository with console integration (10)Creating deployment tools (11)Creating deployment tool_Smart bootable ISO (11)Best practice for creating bootable CD or USB keys for updates (12)Creating deployment tool_Smart deployment script (14)Creating deployment to shared location (14)Configuring settings (15)Configuring network settings (15)Configuring email configuration (15)Creating store settings (16)Configuring plugin settings (16)Configuring catalog settings (17)Comparing repository (17)Appendix A: Frequently asked questions (19)Contents31Overview The Dell EMC Repository Manager (DRM) ensures that the Dell systems are up-to-date with the latest BIOS, driver, firmware,and software. DRM allows you to:●Create repositories of customized component(s) and updates.●Create groups of related updates for systems running the Microsoft Windows and Linux operating system.●Generate comparison reports. Update baselines of custom repositories and generate deployment tools.The customized repositories are made up of Dell EMC Update Packages (DUPs) or Non-DUPs (such as .exe, .msi, .bin orany other file formats) files. DUPs are software utilities provided to update specific software and firmware components.You can arrange these components to group the related updates together. Every repository has a catalog.xml file and it specifies the content of the repository. DRM also has catalog.xml.gz and catalog.gz files. You can import the repository content in two formats, however, you can export the repository content in catalog.xml format only. The file downloaded from /catalog is digitally signed to ensure system security.Topics:•What's new in this release•Enhancements•Prerequisites for installing DRM•Accessing support content from the Dell EMC support site•Other documents you may need•DUP Dependencies•Creating repository•Creating deployment tools•Configuring settings•Comparing repositoryWhat's new in this release●Support for windows server 2022.●Support for Virtual storage area network(vSAN) catalog.EnhancementsThis section describes the enhancements made in this release to DRM.●Enhanced the security aspects.●Enhanced the proxy connections.4OverviewPrerequisites for installing DRMThis section lists the specific prerequisites to be considered before installing DRM.Hardware requirementsTable 1. Hardware requirementsRequirement DetailsProcessor 1 GHz Pentium processor or equivalentRAM 4 GBHard Disk 1 GB of available spaceDisplay1024 x 768 high color, 32-bitOptical Drive (Optional)CD/DVD writerSoftware requirementsDRM works on a wide range of Operating Systems for Windows and Linux. Listed are the specific Operating Systems that DRM is tested with:●Microsoft Windows Server 2016●Microsoft Windows Server 2019●Microsoft Windows 10 (64-bit)●RedHat Enterprise Linux 8.0●RedHat Enterprise Linux 7.7●SUSE Linux 15●Ubuntu 18.04Optional requirements● – To access, create, work with bundles, update catalogs, plug-ins, and repositories.You can use the local repositories on DRM without internet connectivity.● – To create a bootable CD/DVD or bootable USB.Accessing support content from the Dell EMC support siteAccess supporting content related to an array of systems management tools using direct links, going to the Dell EMC support site, or using a search engine.●Direct links:○For Dell EMC Enterprise Systems Management and Dell EMC Remote Enterprise Systems Management—https:// /esmmanuals○For Dell EMC Virtualization Solutions—/virtualizationsolutions○For Dell EMC OpenManage—https:///openmanagemanuals○For iDRAC—https:///idracmanuals○For Dell EMC OpenManage Connections Enterprise Systems Management—https:/// OMConnectionsEnterpriseSystemsManagement○For Dell EMC Serviceability Tools—https:///serviceabilitytools●Dell EMC support site:1.Go to https:///support.Overview52.Click Browse all products.3.From the All products page, click Software, and then click the required link.4.Click the required product and then click the required version.Using search engines, type the name and version of the document in the search box.Other documents you may needIn addition to this guide, you can access the following guides available at the support site..●Dell EMC Repository Manager Quick Installation Guide●Dell EMC System Update User’s Guide●Dell EMC Systems Management - OpenManage Software Support Matrix●Dell EMC Update Packages User's Guide●Dell EMC Server Update Utility User's Guide●Dell EMC OpenManage Server Administrator Installation Guide●Dell EMC OpenManage Essentials User's Guide●Dell EMC OpenManage Enterprise User's Guide●Dell EMC OpenManage Integration for VMware vCenter●Dell EMC OpenManage Integration for Microsoft System Center Version 7.1 for System Center Configuration Manager andSystem Center Virtual Machine ManagerDUP DependenciesThis feature articulates the relationship between two different DUPs. SUU enables certain rules and submissions to determine if a set of conditions or requirements are met. These conditions or requirements are called dependencies. Dependency exists when a DUP of a particular kind has a dependency on additional DUP for further execution. This helps the users to determine, which DUP to install first and which one to follow. There are two types of dependencies:●Hard Dependency — Dependency that must be applied in order to be able to apply the update.In certain scenarios, for a complete update or upgrade, you must install two and more DUPs. It is possible that for Creating repositoryDRM enables you to create a repository of components that allows you to deploy multiple updates in one instance.The user scenarios in this chapter describes the process of creating repositories.6OverviewCreating manual repositoryThis flowchart describes the process to create a manual repository in DRM.Creating repository with inventoryThis flowchart describes the process to create a repository with inventory in DRM.Overview7Creating repository with iDRAC and OME integrationThis flowchart describes the process to create a repository with iDRAC, OpenManage Enterprise, OpenManage Essentials, and OpenManage Integration with Microsoft System Center for SCCM and SCVMM integrations.8OverviewCreating repository with VMware integrationThis flowchart describes the process to create a repository with VMware integration in DRM.Overview9Creating repository with console integrationThis flowchart describes the process to create a repository with console integration in DRM. You can use this methodfor OpenManage Integration for Microsoft System Center Configuration Manager, Microsoft System Center Virtual Machine Manager (OMIMSSC), and OpenManage Enterprise.10OverviewCreating deployment toolsThis chapter describes the process to export the repository as deployment tool type.Creating deployment tool_Smart bootable ISOThis section describes the process to export a repository as Smart Bootable ISO.Overview11Best practice for creating bootable CD or USB keys for updatesYou can create bootable USB keys for updates, using any third party or free tool. You can start your managed system by the bootable CD or USB storage. After the system starts, it automatically runs the selected updates. After the update is complete,Rufus and UNetBootin are third-party software. Install and use these software at your own risk. Dell EMC sharesCreating bootable USB keys using UNetBootinTo create bootable USB keys, using the tool UNetBootin:1.Download the UNetBootin for Windows or Linux available at https://unetbootin.github.io/.2.Run the Dell Repository Manager and generate the bootable ISO.3.Start UNetBootin and select the Diskimage option.4.Click […] adjacent to the ISO drop-down menu and navigate to the ISO created by Dell Repository Manager.5.Ensure that the type setting is equal to USB drive and the location where you want to download the USB key displays in thedrive drop-down menu.6.Click OK to start the USB writing.7.After the USB key writing is complete, insert the USB key into a USB port on the system you want to upgrade.8.Press <F11>.The boot menu is displayed.9.Select option 1 in the UNetBootin boot menu to proceed with the component updates.To create bootable USB keys, using non-graphical user interface, provide the following command line:>unetbootin method=diskimage isofile="/home/user/LinuxISO.iso" installtype=USBtargetdrive=/dev/sdc1Creating bootable USB keys using Rufus toolTo create bootable USB keys, using Rufus tool.1.Download the latest version of Rufus for Windows available at https://rufus.ie/en_IE.html12Overview2.Run the Dell Repository Manager and generate the bootable ISO.3.Start Rufus and select the Disk or ISO image option.4.Click Select adjacent to the Boot Selection and navigate to the ISO created by Dell Repository Manager.5.Ensure to choose MBR Partition Type and BIOS target system with VFAT file system.6.Click OK to start the USB writing.7.After the USB key writing is complete, insert the USB key into a USB port on the system you want to upgrade.8.Press <F11>. The boot menu is displayed.9.Select the USB key as the boot target.10.Select option 1 in the Rufus boot menu to proceed with the component updates.Overview13Creating deployment tool_Smart deployment script This section describes the process to export a repository as Smart deployment script.Creating deployment to shared locationThis section describes the process to export a repository to a common shared location.14OverviewConfiguring settingsThis section describes the process to configure the settings or application preferences.Configuring network settingsThis section describes the process to configure network settings in DRM.Configuring email configurationThis section describes the process to configure email settings in DRM.Overview15This section describes the process to configure data store settings in DRM.Configuring plugin settingsThis section describes the process to configure plugin settings in DRM.16OverviewThis section describes the process to configure catalog settings in DRM.Comparing repositoryThis section describes the process to compare a repository against latest catalog loaded in DRM.Overview1718OverviewFrequently asked questions This section lists some frequently asked questions about DRM.Why is DRM not recognized?After installing DRM on Microsoft Windows operating system, when you try to run any DRM commands, the following error message is displayed: drm is not recognized as an internal or external command, operable program or batch file.Rerun the DRM service file DRM_Service.bat as an Administrator from the installer location. Example of an installer location: C:\Program Files\Dell\Dell EMC Repository Manager\DRM_Service.batWhy I am not able to create repository with inventory file and custom catalogs in different network paths in CLI?To create a repository using a network share, ensure that the inventory file and custom catalogs are in the same network. Why am I not able to run a smart script job from CLI?When you schedule a smart script job with any path set as a network path, an authentication error message is displayed.When providing the location of the script, ensure that there is no tailing slash (\) at the end of the path.Why am I unable to delete a component from a repository using DRM commands through CLI?When you add more than one component in a command separating them with a comma, and if you have provided a space after the comma, the component mentioned after the comma is ignored.Remove the space before mentioning the component name, and then run the delete operation.Accessing DRM is taking longer time when too many catalogs imported?When there are more catalogs that are added to a repository, performance of DRM is impacted.It is recommended to add a maximum number of 10 catalogs and delete catalogs that are not in use.How to delete DRM database?Stop the DRM services, and then delete the following folders:●For Windows: C:\ProgramData\Dell\drm\database●For Linux: /var/dell/drm/log/databaseFrequently asked questions19If you have administrative privileges, ensure that you unhide all the hidden folders in Microsoft Windows operating Where is the Dell EMC Repository Manager runtime log located?DRM creates the log file at runtime in the following location:●Windows: C:\ProgramData\Dell\drm●Linux: /var/dell/drm/logYou can save or email the logs through Save and Mail Logs option in the Dell EMC drop-down menu.Can DRM be run through a Proxy Server?Yes, install DRM inside the firewall and connect to a catalog located outside the firewall ( or a local repository) through a proxy server. You can then use Dell Repository Manager to customize the catalog as per the requirement and store the customized catalog inside the firewall.For more information about setting proxy, see Configuring network settings in the DRM User Guide.If proxy server credentials are changed, ensure that you change the proxy credentials in DRM as well.Why is the proxy password not displayed when refreshing an inventory?The proxy password field may be empty when refreshing an integration repository that was created using a proxy server. Enter the proxy password, and then click Refresh.Why am I seeing 0-1, 0-2, and so on in hours selectiondrop-down menu?In the refresh repository window, if you click the down arrow key when the time is displayed as "00:00", it changes to "0-1". After clicking it again, it turns to "0-2" and so on.Use the up arrow key to set the hour value.How do I edit the ‘.sh’ file in Linux deployment script bundle? Is there any recommended tool to edit this file? Notepad++ editor is recommended for editing the Linux-based file extension on a Microsoft Windows operating system. If you want to edit the extension of the file on a Linux operating system, vi editor is recommended.I am facing access denied issues in Linux operating system. How do I proceed further?Ensure that you have Read and Write access to the drmuser account in the particular directory including all sub-level directories and files when you want to export, import, or download a repository, add a catalog, update a plug-in or configure the storage location in Application Preferences.20Frequently asked questionsI saved a file in the mapped network location. However, I am not able to access location from DRM. What do I do now? Ensure that you have privileges to access the location and then login with the appropriate credentials.I am not able to automatically discover the Microsoft Exchange Web Service URL when trying to configure the email notifications. Is there any other option to discover the URL apart from updating it manually?From DRM version 3.0 onwards, the autodiscovery of Microsoft Exchange Web Server URL is not supported. Update the URL manually.I get a message “GLX version 1.2 or higher is required”when I try to open a Linux terminal window. This message is observed in SUSE Linux 11 and 12.This is a warning message and does not affect the functionality of the product.I am not able to create an inventory repository using a specific catalog and inventory file through command-line interface. How do I proceed?Ensure that the catalog and inventory are available in the same network location and then create a repository.Where can I change the DUP sequence order in DRM 3.x before exporting to a deployment format?You can no longer customize the sequence to install DUPs. Starting from DRM 3.0, the smart deployment feature now run DSU at install time on a server configuration to determine the proper order to install the DUPs. DRM ensures that iDRAC is the last update to run, and the sequence for rest of the DUPs is taken care by DSU.I am not able to install DRM in a custom location on Linux operating system. How do I proceed with the installation?It is recommended to use the default path only for installing DRM. By default, the installer location is set to /opt/dell.Frequently asked questions21After I delete a bundle, it is not deleted from the bundle list on the GUI. Should I delete it elsewhere so that it is updated on the GUI?If the size of a bundle or a collection of bundles that are selected to be deleted exceeds 1 GB, several minutes may be required to delete and reflect the progress on the GUI. The workaround is to wait for sometime for the GUI to reflect the change or exit from the DRM console and reopen the DRM application.I have installed the latest version of DRM on my system, and I am trying to downgrade to one of the previous versions. However, I am not able to proceed further. What do I do now?Reverting to the previous version of DRM is not supported in the current version of the DRM installer . To install an earlierDRM 2.0 and DRM 3.x.x can co-exist on the same system.Why import of plugins are failing?When importing plugins from the exported repository using Smart Deployment Script deployment job, the plugins are not imported because the corresponding sign files are not available.Manually download the plug-in and sign files from support site and have them in the same location.Why am I not able to upgrade or reinstall DRM?When a few files inside the install path: C:\Program Files\Dell\Dell EMC Repository Manager are removed or deleted without following a proper uninstallation process and you try to upgrade DRM, you get the following error message: One or more newer versions of the product are already installed. An upgrade is not applicable. To upgrade DRM:●For Windows operating system—Delete the product element that is named Dell EMC Repository Manager presentin .com.zerog.registry file in C:\Program Files\Zero G Registry folder and then reinstall DRM.●For Linux operating system—Delete the product element that is named Dell EMC Repository Manager presentin .com.zerog.registry file in \var folder and then reinstall DRM.To resolve any DRM related issues, it is recommended to use Repair option after launching DRM's install window instead of the Uninstall option.Ensure that you view all the hidden items because Zero G Registry is a hidden folder.For example, when you search for Dell EMC Repository Manager, the following product element is found:<product name="Dell EMC Repository Manager" id="da88caaa-1f2c-11b2-862b-b8c367dd4f00" upgrade_id="5addbe2f-1f41-11b2-91ce-954f877e94a0" version="3.3.0.627" copyright="2019"info_url="" support_url="" location="C:\Program Files\Dell\Dell EMC Repository Manager"last_modified="2019-12-27 18:07:23">. Delete the entire product element, and then save the file.22Frequently asked questionsUninstalling or downgrading DRM leaves the DRM database and repository DUP packages present in storageTo reclaim storage space of the operating system boot drive after uninstalling DRM, the following directories and content need to be manually removed:●Windows: \ProgramData\Dell\DRM●Linux: /var/dell/drmIf installing a previous DRM version these directories must be removed first as an older DRM version does not support a newer DRM database.Unable to connect to proxy when proxy password contains special charactersChange the password of the proxy which can contain only the special characters like "_", "@", "#", "\", "-", "!", ".", "$", "%", "&", "*" and retry setting the proxy.Frequently asked questions23。

电脑常见问题培训在当今社会，电脑已经成为我们生活和工作中不可或缺的一部分。

然而，由于技术的不断更新和操作的不当，电脑常常会出现各种各样的问题，给我们的生活和工作带来不便。

为了更好地解决这些问题，我们需要对电脑常见问题进行培训，提高我们的电脑应对能力和解决问题的能力。

一、硬件问题1. 电脑开机无显示问题分析：这种情况可能是电脑的显示器损坏，显示器接口问题，显卡故障等原因导致。

解决方法：首先检查显示器的电源、数据线是否连接正常，然后检查显卡是否安装正确，如再无法解决需更换显卡或显示器。

2. 电脑自检未通过问题分析：电脑自检未通过可能是内存条松动或损坏，硬盘问题等。

解决方法：首先排除内存条问题，将内存条重新插入，如果问题依旧，则可能是硬盘问题，需更换硬盘。

3. 电脑风扇噪音大问题分析：电脑风扇噪音大可能是风扇有灰尘或者风扇本身故障所致。

解决方法：首先清洁电脑内部灰尘，如果问题依旧，则需要更换风扇。

二、软件问题1. 电脑慢问题分析：电脑慢可能是系统缓存过多，软件启动过多，或者是病毒感染所致。

解决方法：首先清理系统缓存，卸载不常用的软件，安装杀毒软件进行全盘扫描清理病毒。

2. 蓝屏问题分析：电脑蓝屏可能是硬件故障，系统崩溃等原因所致。

解决方法：首先将电脑重启，如果问题依旧，则可能是硬件故障，需更换硬件。

3. 无法打开软件问题分析：无法打开软件可能是软件损坏，路径错误等原因所致。

解决方法：首先重新安装软件，如果问题依旧，则检查软件路径是否正确。

三、网络问题1. 无法连接无线网络问题分析：无法连接无线网络可能是无线网卡故障，设置错误等原因所致。

解决方法：首先重新设置无线网络，如果问题依旧，则可能是网卡故障，需要更换网卡。

2. 网络速度慢问题分析：网络速度慢可能是网络带宽不足，路由器故障等原因所致。

解决方法：首先检查网络带宽，尝试重启路由器，如果问题依旧，则可能是路由器故障，需更换路由器。

3. 无法上网问题分析：无法上网可能是DNS设置错误，网卡故障等原因所致。

Dell EMC Repository Manager Version 3.2 Troubleshooting GuideNotes, cautions, and warningsNOTE: A NOTE indicates important information that helps you make better use of your product.CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.WARNING: A WARNING indicates a potential for property damage, personal injury, or death.© 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.2019 - 03Rev. A001 Overview (5)What is new in this release (5)Accessing documents from the Dell EMC support site (5)Other documents you may need (6)DUP Dependencies (6)Creating repository (7)Creating manual repository (8)Creating repository with inventory (8)Creating repository with iDRAC and OME integration (9)Creating repository with VMware integration (10)Creating repository with console integration (11)Creating deployment tools (12)Creating deployment tool_Smart bootable ISO (13)Best practice for creating bootable CD or USB keys for updates (13)Creating deployment tool_Smart deployment script (15)Creating deployment to shared location (15)Configuring settings (16)Configuring network settings (17)Configuring email configuration (17)Creating store settings (18)Configuring plugin settings (18)Configuring catalog settings (19)Comparing repository (19) (20)A Frequently asked questions (21)What to do when DRM is unresponsive? (21)Accessing DRM is taking longer time when too many catalogs imported? (21)How to delete DRM database? (21)Where is the Dell EMC Repository Manager runtime log located? (21)Can DRM be run through a Proxy Server? (21)How do I edit the ‘.sh’ file in Linux deployment script bundle? Is there any recommended tool to edit thisfile? (22)I am facing access issue in Linux operating system. How do I proceed further? (22)I saved a file in the mapped network location. However, I am not able to access location from DRM. Whatdo I do now? (22)I am not able to automatically discover the Microsoft Exchange Web Service URL when trying toconfigure the email notifications. Is there any other option to discover the URL apart from updating itmanually? (22)I get a message “GLX version 1.2 or higher is required” when I try to open a Linux terminal window. Thismessage is observed in SUSE Linux 11 and 12 (22)I am not able to create an inventory repository using a specific catalog and inventory file throughcommand line interface. How do I proceed? (22)Where can I change the DUP sequence order in DRM 3.x before exporting to a deployment format? (23)Contents3I am not able to install DRM in a custom location on Linux operating system. How do I proceed with theinstallation? (23)After I delete a bundle, it is not removed from the bundle list on the GUI. Should I delete it elsewhere sothat it is updated on the GUI? (23)I have installed the latest version of DRM on my system and I am trying to downgrade to one of theprevious versions. However, I am not able to proceed further. What do I do now? (23)Why import of plugins are failing (23)What to do when the browse window is unresponsive in Linux operating system? (23)4ContentsOverview The Dell EMC Repository Manager (DRM) ensures that the Dell systems are up-to-date with the latest BIOS, driver, firmware, and software. DRM allows you to:•Create repositories of customized component(s) and updates.•Create groups of related updates for systems running the Microsoft Windows and Linux operating system.•Generate comparison reports. Update baselines of custom repositories and generate deployment tools.The customized repositories are made up of Dell EMC Update Packages (DUPs) or Non-DUPs (such as .exe, .msi, .bin or any other file formats) files. DUPs are software utilities provided to update specific software and firmware components. You can arrange these components to group the related updates together. Every repository has a catalog.xml file and it specifies the content of the repository. DRM also has catalog.xml.gz and catalog.gz files. You can import the repository content in two formats, however, you can export the repository content in catalog.xml format only. The file downloaded from /catalog is digitally signed to ensure system security.NOTE: In order to provide better security, the site has been removed, and will be redirected to http:// However, the most secure option we recommend is to use https://.Topics:•What is new in this release•Accessing documents from the Dell EMC support site•Other documents you may need•DUP Dependencies•Creating repository•Creating deployment tools•Configuring settings•Comparing repositoryWhat is new in this releaseThis release of Dell Repository Manager (DRM) supports the following new features:•Enhanced user experience for OpenManage Enterprise repository creation•Enhanced user experience for OpenManage Integration for Microsoft System Center repository creation•Option to replace default script in Smart Bootable ISO.•Option to replace default script in Smart Deployment Script.•Automatic Dell EMC System Update through Smart Deployment Script and Smart Bootable ISO.•Improved UI experience in Compare Window.•Enhanced usability experience in manual repository creation and manual bundle addition•Sign verification for all artifacts that are downloaded and used in the application.•Provides support for only HTTPS protocol.Accessing documents from the Dell EMC support site You can access the required documents using the following links:Overview5•For Dell EMC Enterprise Systems Management documents — /esmmanuals•For Dell EMC OpenManage documents — /openmanagemanuals•For Dell EMC Remote Enterprise Systems Management documents — /esmmanuals•For iDRAC and Dell Lifecycle Controller documents — /idracmanuals•For Dell EMC OpenManage Connections Enterprise Systems Management documents — /esmmanuals•For Dell EMC Serviceability T ools documents — /serviceabilitytools•a Go to /support.b Click Browse all products.c From All products page, click Software, and then click the required link from the following:–Analytics–Client Systems Management–Enterprise Applications–Enterprise Systems Management–Public Sector Solutions–Utilities–Mainframe–Serviceability Tools–Virtualization Solutions–Operating Systems–Supportd To view a document, click the required product and then click the required version.•Using search engines:–T ype the name and version of the document in the search box.Other documents you may needIn addition to this guide, you can access the following guides available at the support site..•Dell EMC Repository Manager Quick Installation Guide•Dell EMC System Update User’s Guide•Dell EMC Systems Management - OpenManage Software Support Matrix•Dell EMC Update Packages User's Guide•Dell EMC Server Update Utility User's Guide•Dell EMC OpenManage Server Administrator Installation Guide•Dell EMC OpenManage Essentials User's Guide•Dell EMC OpenManage Enterprise User's Guide•Dell EMC OpenManage Integration for VMware vCenter•Dell EMC OpenManage Integration for Microsoft System Center Version 7.1 for System Center Configuration Manager and System Center Virtual Machine ManagerDUP DependenciesThis feature articulates the relationship between two different DUPs. SUU enables certain rules and submissions to determine if a set of conditions or requirements are met. These conditions or requirements are called dependencies. Dependency exists when a DUP of a particular kind has a dependency on additional DUP for further execution. This helps the users to determine, which DUP to install first and which one to follow. There are two types of dependencies:•Hard Dependency — Dependency that must be applied in order to be able to apply the update.•Soft Dependency — Dependency that needs to be applied in order to use certain new features coming with the update.6OverviewNOTE: In certain scenarios, for a complete update or upgrade, you must install two and more DUPs. It is possible that forindividual DUPs, you must restart the system, to realize the impact of other installed DUPs.Creating repositoryDRM enables you to create a repository of components that allows you to deploy multiple updates in one instance.The user scenarios in this chapter describes the process of creating repositories.Overview7Creating manual repositoryThis flowchart describes the process to create a manual repository in DRM.Creating repository with inventoryThis flowchart describes the process to create a repository with inventory in DRM.8OverviewCreating repository with iDRAC and OME integrationThis flowchart describes the process to create a repository with iDRAC and OME integration.Overview9Creating repository with VMware integration This flowchart describes the process to create a repository with VMware integration in DRM.10OverviewCreating repository with console integrationThis flowchart describes the process to create a repository with console integration in DRM. You can use this method for OpenManageIntegration for Microsoft System Center Configuration Manager and Microsoft System Center Virtual Machine Manager (OMIMSSC).This chapter describes the process to export the repository as deployment tool type.Creating deployment tool_Smart bootable ISOThis section describes the process to export a repository as Smart Bootable ISO.Best practice for creating bootable CD or USB keys for updatesYou can create bootable USB keys for updates, using any third party or free tool. You can start your managed system by the bootable CD or USB storage. After the system starts, it automatically runs the selected updates. After the update is complete, you can remove the CD or USB storage, and reboot the system to your host operating system.NOTE: Rufus and UNetBootin are third-party software. Install and use these software at your own risk. Dell EMC shares only thebest practices for using Rufus and UNetBootin.Creating bootable USB keys using UNetBootinTo create bootable USB keys, using the tool UNetBootin:1 Download the UNetBootin for Windows or Linux available at https://unetbootin.github.io/.2 Run the Dell Repository Manager and generate the bootable ISO.3 Start UNetBootin and select the Diskimage option.4 Click […] adjacent to the ISO drop-down menu and navigate to the ISO created by Dell Repository Manager.5 Ensure that the type setting is equal to USB drive and the location where you want to download the USB key displays in the drivedrop-down menu.6 Click OK to start the USB writing.7 After the USB key writing is complete, insert the USB key into a USB port on the system you want to upgrade.8 Press <F11>.The boot menu is displayed.9 Select option 1 in the UNetBootin boot menu to proceed with the component updates.To create bootable USB keys, using non-graphical user interface, provide the following command line:>unetbootin method=diskimage isofile="/home/user/LinuxISO.iso" installtype=USB targetdrive=/dev/ sdc1Creating bootable USB keys using Rufus toolTo create bootable USB keys, using Rufus tool.1 Download the latest version of Rufus for Windows available at https://rufus.ie/en_IE.html2 Run the Dell Repository Manager and generate the bootable ISO.3 Start Rufus and select the Disk or ISO image option.4 Click Select adjacent to the Boot Selection and navigate to the ISO created by Dell Repository Manager.5 Ensure to choose MBR Partition T ype and BIOS target system with VFAT file system.6 Click OK to start the USB writing.7 After the USB key writing is complete, insert the USB key into a USB port on the system you want to upgrade.8 Press <F11>. The boot menu is displayed.9 Select the USB key as the boot target.10 Select option 1 in the Rufus boot menu to proceed with the component updates.Creating deployment tool_Smart deployment script This section describes the process to export a repository as Smart deployment script.Creating deployment to shared locationThis section describes the process to export a repository to a common shared location.This section describes the process to configure the settings or application preferences.Configuring network settingsThis section describes the process to configure network settings in DRM.Configuring email configuration This section describes the process to configure email settings in DRM.This section describes the process to configure data store settings in DRM.This section describes the process to configure plugin settings in DRM.This section describes the process to configure catalog settings in DRM.This section describes the process to compare a repository against latest catalog loaded in DRM.Frequently asked questionsThis section lists some frequently asked questions about DRM.What to do when DRM is unresponsive?When DRM becomes unresponsive, the following error message is displayed: Lost connection. Waiting for DRM Service to reconnect. Press Ctrl+F5 to refresh DRM.Accessing DRM is taking longer time when too many catalogs imported?When there are more catalogs added to a repository, the DRM's performance is impacted.It is recommended to add a maximum number of 10 catalogs and delete catalogs that are not in use.How to delete DRM database?Stop the DRM services and then delete the following folders:•For Windows: C:\ProgramData\Dell\drm\log\drmservice-0.log•For Linux: /var/dell/drm/log/drmservice-0.logNOTE: If you have administrative privileges, ensure that you unhide all the hidden folders in Microsoft Windows operatingsystem.Where is the Dell EMC Repository Manager runtime log located?DRM creates the log file at runtime in the following location:•Windows: C:\ProgramData\Dell\drm\log•Linux: /var/dell/drm/logYou can also view the logs through Save and Mail Logs option in the Dell EMC drop-down menu.Can DRM be run through a Proxy Server?Yes, install DRM inside the firewall and connect to a catalog located outside the firewall ( or a local repository) through a proxy server. You can use the proxy server settings of Internet Explorer. If the proxy settings for Internet Explorer are not working, the proxy can be set in DRM. You can then use Dell Repository Manager to customize the catalog as per the requirement and store the customized catalog inside the firewall. For more information on setting proxy, see Configuring Network Settings.NOTE: If proxy server credentials are changed, ensure that you change the proxy credentials in DRM as well.How do I edit the ‘.sh’ file in Linux deployment script bundle? Is there any recommended tool to edit this file?Notepad++ editor is recommended for editing the Linux based file extension on a Microsoft Windows operating system. If you want to edit the extension of the file on a Linux operating system, vi editor is recommended.I am facing access issue in Linux operating system. How do I proceed further?Ensure that you have:•Read and Execution access•Read and Write access to the drmuser in the particular folder including all individual directories where you want to create a repository.I saved a file in the mapped network location. However, I am not able to access location from DRM. What do I do now?Ensure that you have privileges to access the location and then login with the appropriate credentials.I am not able to automatically discover the Microsoft Exchange Web Service URL when trying to configure the email notifications. Is there any other option to discover the URL apart from updating it manually?No. In DRM 3.0, the auto-discovery of Microsoft Exchange Web Server URL is not supported. You have to update the URL manually.I get a message “GLX version 1.2 or higher is required” when I try to open a Linux terminal window. This message is observed in SUSE Linux 11 and 12.This is a warning message and does not affect the functionality of the product.I am not able to create an inventory repository using a specific catalog and inventory file through command line interface. How do I proceed?Ensure that the catalog and inventory are available in the same network location and then create a repository.Where can I change the DUP sequence order in DRM 3.x before exporting to a deployment format?You can no longer customize the sequence to install DUPs. Starting DRM 3.0, the smart deployment feature now run DSU at install time on a server configuration to determine the proper order to install the DUPs. DRM ensures that iDRAC is the last update to run and the sequence for rest of the DUPs is taken care by DSU.I am not able to install DRM in a custom location on Linux operating system. How do I proceed with the installation?On Linux operating system, you cannot install DRM to a custom location through GUI installer mode. By default, the installer location is set to /opt/dell. However, you can use the CLI interactive mode to install DRM on a custom location.After I delete a bundle, it is not removed from the bundle list on the GUI. Should I delete it elsewhere so that it is updated on the GUI?If the size of a bundle or a collection of bundles that are selected to be deleted exceeds 1 GB, several minutes may be required to delete and reflect the progress on the GUI. The workaround is to wait for sometime for the change to be reflected on the GUI or exit from the DRM console and reopen the DRM application.I have installed the latest version of DRM on my system and I am trying to downgrade to one of the previous versions. However, I am not able to proceed further. What do I do now?Reverting to the previous version of DRM is not supported in the current version of the DRM installer . T o install an earlier version of DRM, manually uninstall the latest version through Add/Remove Programs in the Microsoft Windows Control Panel and then run the installer of the required version.NOTE: DRM 2.0 and DRM 3.x.x can co-exist on the same system.Why import of plugins are failingWhen importing plugins from the exported repository using Smart Deployment Script deployment job, the plugins are not imported because the corresponding sign files are not available.Manually download the plug-in and sign files from support site and have them in the same location.What to do when the browse window is unresponsive in Linux operating system?If you are using /home/ as your target location for exporting a file in Linux operating system, remove the trailing slash, and then export the file.If you have already used /home/ for exporting a file and the browse window becomes unresponsive, delete the directory: /var/dell/drm/ config, and then continue using DRM.。