新编剑桥商务英语unit-3
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第三章市场营销学习目标:1、了解市场营销的定义2、了解市场营销的组合策略3、掌握市场细分和市场定位的方法课文一市场营销概述大约十年以前,如果你问IBM的高层管理人员他们是做什么的,他们可能会回答:“我们销售电脑的硬件和软件。
”由于缺乏市场远见,以产品为中心的IBM公司没有注重客户的需求。
因此,当客户需求改变的时候,IBM却没有进行相应的调整,公司的业绩也大幅度下滑。
到90年代初期,大企业的市场份额和蓝筹股价急剧下跌。
在这段经济低靡的时期,IBM 进行了一场具有重大意义的改革:所有的高层管理人员在与重要客户面谈之后,将客户的问题和要求上报给公司。
其实,在计算机市场,客户不但要从公司购买电脑的硬件和软件,更重要的是他们需要购买到能解决大量信息技术问题的方案。
现在,如果你要IBM的管理人员给他们的业务下个定义,他们会告诉你:“我们为客户的任何问题提供解决方案。
”大公司营销策略的转变取得了巨大的成功。
那么,什么是市场营销呢?市场营销的定义美国市场营销协会将市场营销的定义为:计划和执行观念,商品和服务的构思,定价、促销和分销以便产生满足个人、组织和社会目标的交易的过程。
IBM的营销经理们如果想要取得好的销售成绩,他们必须要明白客户的需要就是他们的目标。
如果不遵循这一原则,他们生产出来的产品将一无是处,也无人问津。
“找到客户的需求并且尽力满足”就是市场营销的主旨,换句话说,就是要“找到一个市场,并为其服务。
”市场营销组合策略一旦确定了客户的需求,营销人员就应该尽力满足这些要求,有四点需要注意,第一,要求生产出合适的产品,这是物质基础。
要使产品能尽量接近客户的要求,企业就要通过改变现有产品类型、改进产品的特点和包装或用另一种方法来描述这个产品等方式生产出“量体裁衣”型的产品。
第二点是关于交付货物的整个体系:生产者必须及时将货物运至消费者可以购买到的地方。
第三点就是消费者可以通过广告被告知这个商品的用途,营销人员应该与客户沟通,并说服他们购买。
新版剑桥商务英语高级第三版课后答案unit31、With all the work on hand, he _____ to the cinema last night. [单选题] *A.should goB.must have goneC.might goD..shouldn’t have gone(正确答案)2、My brother is _______ actor. He works very hard. [单选题] *A. aB. an(正确答案)C. theD. one3、His mother’s _______ was a great blow to him. [单选题] *A. diedB. deadC. death(正确答案)D. die4、The work will be finished _______ this month. [单选题] *A. at the endB. in the endC. by the endD. at the end of(正确答案)5、There _______ no water or milk in the fridge. [单选题] *A. is(正确答案)B. areC. hasD. have6、This year our school is _____ than it was last year. [单选题] *A. much more beautiful(正确答案)B. much beautifulC. the most beautifulD. beautiful7、74.No person ()carry a mobile phone into the examination room during the national college Entrance Examinations.[单选题] *A.shall(正确答案)B.mustC.canD.need8、______ pocket money did you get when you were a child? ()[单选题] *A. WhatB. HowC. How manyD. How much(正确答案)9、—Could you take out the rubbish, Jim?—______. I have too much homework to do. You can ask Sally to do it. ()[单选题] *A. Sorry, I can’t(正确答案)B. No problemC. I disagreeD. No, thanks10、I repeated my question several times. [单选题] *A. 到达B. 惊奇C. 重复(正确答案)D. 返回11、73.()about the man wearing sunglasses during night that he was determined to follow him.[单选题] *A. So curious the detective wasB.So curious was the detective(正确答案)C.How curious was the detectiveD.How curious the detective was12、What _______ would you like, sir? [单选题] *A. otherB. else(正确答案)C. othersD. another13、48.—________ is your new skirt, Lingling?—Black. [单选题] *A.HowB.What colour(正确答案)C.WhichD.Why14、I do not have my own room,_____. [单选题] *A. neither does Tom(正确答案)B. neither has TomC. so does TomD. so has Tom15、Ships can carry more goods than _____ means of transport. [单选题] *A. the otherB. anotherC. any other(正确答案)D. any16、( ). The old man enjoys ______ stamps. And now he has1300 of them [单选题] *A. collectB. collectedC. collecting(正确答案)D. to collect17、She often _______ at 21: [单选题] *A. go to bedB. gets upC. goes to bed(正确答案)D. gets to18、63.There will be? ? ? ? ??? water on the road after the heavy rain. [单选题] *A.too much(正确答案)B.much tooC.too manyD.many too19、Will you be able to finish your homework _______? [单选题] *A. by the timeB. in time(正确答案)C. once upon a timeD. out of time20、I should like to rent a house which is modern, comfortable and _____, in a quiet neighborhood. [单选题] *A.in allB. after allC. above all(正确答案)D. over all21、You have been sitting on my hat and now it is badly out of(). [单选题] *A. dateB. shape(正确答案)C. orderD. balance22、Ladies and gentlemen, please fasten your seat belts. The plane _______. [单选题] *A. takes offB. is taking off(正确答案)C. has taken offD. took off23、Before you quit your job, ()how your family will feel about your decision. [单选题] *A. consider(正确答案)B. consideringC. to considerD. considered24、We were caught in a traffic jam. By the time we arrived at the airport the plane _____. [单选题] *A. will take offB. would take offC. has taken offD. had taken off(正确答案)25、79.On a ________ day you can see the city from here. [单选题] *A.warmB.busyC.shortD.clear(正确答案)26、My daughter is neither slim nor fat and she’d like a _______ skirt. [单选题] *A. largeB. medium(正确答案)C. smallD. mini27、You can _______ Bus 116 to get there. [单选题] *A. byB. take(正确答案)C. onD. in28、87.—Could you? ? ? ? ? ? me the way to the nearest hospital?—Sure. [单选题] * A.askB.tell(正确答案)C.talkD.speak29、He often comes to work early and he is _______ late for work. [单选题] *A. usuallyB. never(正确答案)C. oftenD. sometimes30、The children ______ visiting the museum. [单选题] *A. look overB. look forward to(正确答案)C. look forD. look after。