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中职英语(高教版版2021)基础模块3Unit4Customer Service课文apology /əˈpɒlədʒi/ n. 道歉arrange /əˈreɪndʒ/ v. 安排battery /ˈbætərɪ/ n. 电池blank /blæŋk/ adj. 空白的charge /tʃɑːdʒ/ vt. 充电check /tʃek/ vt. 检查；核对complaint /kəmˈpleɪnt/ n. 抱怨；投诉damage /ˈdæmɪdʒ/ v. 破坏delay /dɪˈleɪ/ vt. 延迟；推迟；延期deliver /dɪˈlɪvə/ vt. 递送；运载delivery /dɪˈlɪvəri/ n. 递送；运载exchange /ɪksˈtʃeɪndʒ/ v. 调换guarantee /ˌɡærənˈtiː/ n. 保证；担保inconvenience /ˌɪnkənˈviːnjəns/ n. 不便；麻烦leaflet /ˈliːflɪt/ n. 小册子；单张广告mention /ˈmenʃən/ vt.提及；提到patience /ˈpeɪʃəns/ n. 耐心promise /ˈprɒmɪs/ v. 许诺；承诺receipt /rɪˈsiːt/ n. 收据reduce /rɪˈdjuːs/ vt. 减少；降低refund /riːˈfʌnd/ vt. 退还；退款；偿还request /rɪˈkwest/ n. 要求sheet /ʃiːt/ n. 单子sincere /sɪnˈsɪə/ adj. 真诚的sincerity /sɪnˈserɪtɪ/ n. 真诚solution /səˈluːʃən/ n. 解决方法make sure 确保；确定cause loss to 给……造成损失due to 由于；因为in charge of 负责……sports watch 运动手环录音原文Staff: Good morning! How can I help you, sir?Tim Brown: I’d like to have the mobile phone repaired. I bought it several months ago, but it seems to have a problem with the battery.Staff: What’s the problem?Tim Brown: It won’t charge properly. Even if I charge it for a whole night, there is still very little power.Staff: When did you buy this cell phone, sir?Tim Brown: I bought it three months ago.Staff: I’m so sorry for the inconvenience caused. Would you please show me your receipt so that we can check whether it is still under guarantee?Tim Brown: OK. Here you are.Staff: We’ll get your cell phone checked in no time. Please wait a minute.(After half an hour)Staff: Thanks for your patience. We’ve exchanged the battery for you.Tim Brown: Thank you.Staff: It is my pleasure. Please check the phone and sign your name here.参考译文:工作人员：早上好！先生，我能为您做什么？蒂姆·布朗：我想把手机修好。
Unit 3 What courses do you offer?一、教材分析这是《英语3（基础模块）》（高教版）第三单元的内容，主要让学生了解学习、培训和教育相关主要内容，通过听说熟悉有关选择培训学校时的相关表达方法，通过本课学习，需要了解Zhang Ling在澳大利来读书时做兼职工作的经历、感受及对未来的态度，从而结合自己的专业，谈论自己的兼职工作经历和对学生从事兼职工作的一些看法。
教学重点、难点熟悉与培训内容相关的话题词汇、句型，并能熟练运用这些词句进行对话。
能听懂有关咨询培训内容的对话，并能在真实的情境中，使用相关词句描述与自己参加培训有关的内容。
(1) To make Ss know some purpose of doing part-time jobs. (2) To make Ss talk about some advantages and disadvantages of doing part-time jobs. (3) To make Ss think about their own future career plan.能识别“what”引导的主语从句和“It is ...”的主语从句结构。
能区分“what”引导的主语从句和“what”引导的感叹句。
二、教学目标1. 词汇目标(1) 学生能识别offer, course, schedule, lecture, certificate, homepage, register的意思。
(2) 学生能用get a certificate, offer a course, register on line等重要词组来描述参加培训的相关内容。
2. 能力目标(1) 能听懂关于课程名称、时间、证书和注册方式等的问题。
(2) 学生能运用“I’m calling to ask if you offer ...” “Will I get a certificate?” “Are there anypart-time courses?”和“How do I sign up?”等句子咨询有关培训课程的咨询。
