Team Work
WHAT IS IMPORTANT WHEN…?
MANAGING A PROJECT
●ENCOURAGING TEAMWORK
●KEEPING TO SCHEDULE
WHAT IS IMPORTANT WHEN…?
CHOOSING PEOPLE TO WORK IN TEAMS
●V ARIETY OF EXPERIENCE
●PERSONAL QUALITIES
Key point: improve working efficiency. This plays a crucial role in the commercial practice in Western world.
Explain the importance of team work:
a.Teamwork reflects the combined experiences, knowledge, intelligence and views of a
group of people, so it will definitely improve the quality and efficiency of the work.
b.If the participants worked together, it would be easy for them to come up with creative
ideas. This is particularly valuable for a relatively complex work, for the people working in a team, if one of them gets stuck on a matter, others/the rest could chip in their ideas and get the problem sorted. But if you work on your own, for instance, you are the sole manager in the department.
c.If people did not work as a team, everyone would have to wait for the decisions made by
the manager and it was not easy to get people to take on responsibility for anything.
d. A huge and complicated project is not possible to be completed/done by merely one
person. For instance, 3 Gorges project-a huge amount of money, 30 million people have to emigrate to elsewhere, a lot of commercial contracts
e.You will get bored quickly if you work on you own. But if you work in a team…
f.Working in a team can increase personal awareness of abilities and complementary skills
in colleague.
How to improve teamwork:
General ideas; friendly atmosphere; not bossy; patient; good manners; modest; leadership; good interpersonal skills; variety of experience
a.Variety of experience and a broad horizon would help to tackle urgent matters and
establish his or her personal prestige. Well-experienced staff are capable of overcoming storms and crises.
b.On coming across problematic issues, new or inexperienced staff usually will feel
depressed and even start to panic. One or a number of experienced staff will, in this kind of situation, automatically become the spiritual leaders of the team and can get the issues in question solved quickly.
c. A wide range of experiences are important to a team member, because you never know
what kind of problems might suddenly come up to you. Experiences in different fields will enhance the chance of successfully sorting out the problem with your knowledge which is based on your past experience.
Personal qualities:
a.The basis of the team work is mutual trust and friendly atmosphere
b.Good manners, not too bossy, patient, modest, leadership, good interpersonal skills. Project Management
WHAT IS IMPORTANT WHEN…?
MANAGING A PROJECT
●ENCOURAGING TEAMWORK
●KEEPING TO SCHEDULE
Key points: Team work, time pressure (keeping to the schedule)
Team work: as explained in the teamwork section
Time pressure:
a. A well-designed schedule can clarify yourself to the project. You should ensure that you
would be running before the schedule rather than after it.
b.Time is always of essence for a project.
c.Failure to keep to the schedule will result in/cause late completion.
https://www.doczj.com/doc/fb7110377.html,te completion will lead to: civil litigation, injured party will become entitled to claim
compensation/entitled to sue the breaching company.
e.When the project is being processed/in the course of carrying out the project, there will be
a lot of commercial activities involved. Such as investment banks advance cash; raw
material supply, planning permission, sub-contract/outsource. Failure to stick to the schedule will affect above matters.
Competition
WHAT IS IMPORTANT WHEN…?
DEALING WITH COMPETITION
●PRICING POLICIES
●ADVERTISING STRA TEGIES
WHAT IS IMORTANT WHEN…?
SETTING PRICES FOR NEW PRODUCTS
●PRODUCTION COSTS
●COMPETIORS’ PRICES
Key points:Pricing; Advertising; Production costs; Competitor’s price; Marketing; a wide range of services and products
a.(For a consumer): all consumers would like to go for higher quality and less expensive
products. It is a common sense.
b.(For a manager): correct pricing policies can capture a large number of consumers in a
short period of time.
c.For a newly established company: correct pricing policies are particularly important for
newly established businesses. The major task for them at the early stage is to draw the public attention and make their company and their brand known to the public. When a new product is put into market, there may be very few people knowing/who know about it…(e.g.Thai curry source)
Competitors’ price:
a.Once a new product is put into market, it will immediately face the competition from
rivals. The price war sometimes can be incredibly fierce and crude.
https://www.doczj.com/doc/fb7110377.html,petitors’ price will mirror the consumers’ attitude about certain products and the
satisfaction about their prices.
c.If you fixed the price higher than your rivals without higher quality of service, you might
soon find yourself in an unfavorable situation.
d.Correct pricing policies could also defeat some competitors in a short period of tim
e. For
example: Safeway, Tesco price war against all small bread manufactures. In this case, Safeway and Tesco fixed their price for 7p per loaf, which is 23p cheaper than their competitors’ offer. As a result of this, in 35 days time, most of their competitors went into liquidation.
Advertising strategies:
a.The fundamental task for a company is to make its products and itself known to the public.
There are many ways to achieve this, advertising is the most important one.
b.Advertising through different media can cover nearly every corner in the world. The main
channels are:
-TV
-Radio
-Internet
-Newspaper
-Bill Board
-Poster
-Magazine
c.The advantage/point of advertising is not only about propagandizing your company but
also competing against/with your rivals. A company, through proper advertisements, can manage to introduce the advantages of their products comparing to their rivals’, and therefore convince the consumers that their products would be the right choice. For instance, Car manufactures can put in their new designs to the ads, e.g. ABS, double airbags to convince the prospective customers that their cars are safer than others.
第六课时
ⅠLife English
Talking about time
1.
How are we doing for time?
Do we have time for that?
How much time do we have left?
Are we on schedule?
Do we have time?
Are we making good time?
2.
Times flies by too quickly.
Time passes by too swiftly.
Time waits for no man.
Enjoy life while you’re still young.
Don’t miss any opportunity.
Don’t pass up any good chances.
3.
Time is important.
Time is valuable.
Time is precious.
Do as much as you can every day.
Take every opportunity and chance given to you.
Don’t waste any time.
Motivating staff
WHAT IS IMPORTANT WHEN…?
MOTIV ATING STAFF
●FINANCIAL BENEFITS
●CAREER DEVELOPMENT OPPORTUNITIES
WHAT IS IMPORTANT WHEN…? INTRODUCING A REW ARD SYSTEM FOR STAFF
●PURPOSE OF THE REW ARD SYSTEM
●TYPES OF REW ARD OFFERED
WHAT IS IMPORTANT WHEN…?
AIMING TO REDUCE STAFF TURNOVER
●FINANCIAL INCENTIVES
●CAREER STRUCTURE
Key points: Financial benefits; Career development/structure; reduce staff turnover
Financial Benefits:
a.Managers, company owners and supervisors have always been frustrated and bewildered
by employees with little or no motivation.
b.Staff always want reward for their contribution to the company and what they are worth.
Such factors are just like market forces. The fundamental reason of looking for a job is to get pay. Staff do the job what they are paid for. However, quite often, the staff work overtime under their managers’ demand. If the company fails to give proper financial benefits staff might subsequently feel not being fairly treated, and therefore frustrate their enthusiasm for their work.
c.Staff want some sort of recognition for the job that they do. Correct financial benefits plan
will arouse their enthusiasm; otherwise they would feel being ignored.
d.The job that the staff are doing is not always interesting, or the working environment may
not be pleasant, or their colleagues might not be very helpful and cooperative. In this kind of situation/under the kind of circumstance, the staff would become stressful and uninterested in their job. Correct financial benefits can normally distract staff from their dissatisfaction with….
Career development/structure:
a.Job-hunting is always a two-way process. On one hand, the employees look for their ideal
jobs, on the other hand the employer, at the same time, look for competitive people. An employer has a number of methods to attract the best people into its business. Such as high pay, traveling opportunities, company cars and training/career development opportunities.
b.Good educational background is not the only element that the future employers will take
into account when they look for someone in the job market. Postgraduate qualifications and professional trainings are equally or even more important than the higher education degrees. When the H R managers only have 30 seconds to go through each applicant’s CV, the sector that will catch their eyes are normally your qualification and professional training experiences, which show whether you suit their vacant positions.
c.Nowadays, very few people would like to go for that kind of job-for-life posts. They all
wish to have their jobs better and better. If an employee is able to get the opportunities to obtain some sort of professional training during the course of employment, this experience will definitely enhance his value in the employment market and therefore benefits his future job-hunting.
d.So in the two-way job-seeking process, while the employer is choosing its favorite people,
the wise future employee will consider the training and career development opportunities with his/her future employer and try to make himself/herself more competitive in the employment market.
注意：
1．考试中不要说“Pardon?”
2．Never say “sorry” in examination!
3．没听清可用以下说法
I don’t quite understand you. Would you explain it a little bit for me?
I am not sure what you are getting at. Would you express it in another way?
WHAT IS IMPORTANT WHEN…?
RELOCATION A BUSINESS
●LOCAL WORKFORCE A V AILABLE
●LOCATION OF SITE
WHAT IS IMPORTANT WHEN…?
CHOOSING RETAIL PREMISES TO RENT
●LOCATION
●LENGTH OF CONTRACT
Key points: location of the premises; local workforce; rent a premises
Local workforce:
a.Might technology support and skilful workforce are the two crucial elements leading a
modern enterprises to success. So when locating a business, the management people in the business got to consider local workforce.
b.Skilful workers are just like the hands of a business, they are the direct creators of
company’s profits.
c.The diversity of the workforce’s skills will diversify the quality of the products. (Swiss
watch, Volkswagen cars)
d.Skilful workforce is particularly important to hi-tech oriented companies. The hi-tech
products require the company to maintain a strong research and development team, which are normally the more valuable assets of the company.
e.When locating a business, the managers need to consider whether the local workforce is
capable of producing such a strong R&D team.
f.Moreover, cheap local force will certainly reduce the production costs. (Consider why
many foreign companies choose China as their manufacturing base)
Location of the business site:
Consider the following issues:
a.Whether it is convenient and easy for raw material supply and transporting out the
products.
b.Whether it is easy to get access to the electricity, water, gas and other supporting energy
supplies.
c.Whether it is convenient for most of staff to go to work
d.The property price there
e.Environmental issues
f.Planning permission
g.Tax liabilities
The length of the contract:
a. Longer contract would cover issues in more details. The contract should cover certain matter, which are likely to incur, such as assignment, service charges, and rent review clause.
Marketing
WHAT IS IMPORTANT WHEN…?
AIMING TO REACH NEW MARKETS
●MARKET RESEARCH
●ADVERTISING
WHAT IS IMPORTANT WHEN…?
ADVERTISING A NEW PRODUCT
●TARGET MARKETS
●CHOICE OF MEDIA
Market research:
a.Marketing is the performance of business activities that direct the flow of goods and
services from producer to consumer or user.
b.Marketing research is always the first step before the company gets into the market.
c.The fundamental goal of marketing is the satisfaction of consumer needs. No organization
can survive for long without meeting consumer needs. People will simply not purchase a product or service that they do not need.
d.Thus, any organization, if it is to be successful, must proceed from the goal of customer
satisfaction and adjust its programs to deliver a n offering meeting consumers’ needs.
e. E.g. foreign medium and high range car manufacturers did not attempt to enter into the
Chinese market until recent years, because following market researches, they discovered that Chinese consumers, in general, could not afford to buy and maintain expensive cars. …
f. E.
g. Pizza, Pasta…
g.Talking about Market Research
?The company has done a lot of market research for the product.
?Can you tell me how a company starts selling a new product?
?Do you often carry out/conduct market research?
?What’s objective of market research?
?One of the purpose of market research is to find out whether there’s a market for
the product.
?We did a detailed market analysis.
?Market research is actually an analysis of a specific market for a particular
product.
?We have to run the market test for two months.
?We have a wide product range.
?The stock market is uncertain at the moment because interest rates are falling.
Advertising:
a.Advertising is the most useful way to propagandize a company’s products an d make them
known to the public. Advertising is also the way to get the products orientated. (E.g.
whether the products are for female/male market, high earning people or low earning people. Sports shoes… perfume)
b.When advertising a new product, it is esse ntial to consider the target markets. Consumers’
needs in the target market.
c.Choice of media: see Advertising Strategies.
Trade Fair
WHAT IS IMPORTANT WHEN…?
EXHIBITING AT TRADE FAIR
●QUALITY OF DISPLAY
●STAFF SELECTED
Key issues: Quality of display in trade fairs; Staff selected for trade fairs;
Quality of display in trade fairs:
a.The quality of display will affect the public image of the company.
b.Trade fairs are the irreplaceable means of propagandizing products. They provide the
manufacturers with the formal stages to display their products.
c. A trade fair is an important link and activity in commercial sale. Before a trade fair takes
place, there normal are a lot of propagandas about it, and the organizer always tries to attract as many customers as possible to attend the trade fair.
d.Consequently, a trade fair will have massive influence on the public and market. And
most of visitors to a trade fair will be the genuine buyers or at least would like to take interests in the companies and the products on the trade fair. And therefore a high quality of display in a trade fair would be the best opportunity for an ambitious company to promote its newest products and built up its good image.
ⅢPresentation Functional Sentences
（一）总起句
The present talk aims to decide…
The purpose of this talk is to answer the question of …
In brief, this talk sets out to solve the problem of …
There are currently three possible solutions to …
（二）分论点
Firstly,…；Secondly,…；Thirdly，…
In addition, …
Furthermore, …
As …is concerned, …
As for …，…
On one hand, …；On the other hand，…
（三）小结句
From the above information, it can be shown that …
Based on the study, it is clear that …
Before we close, let me just summarize the main points.
Shall I just go over the main points?
So, to sum up,…
In conclusion,…
In general, …
On the whole,…
Overall,…
（四）常用连词
1．解释性：
in other words，that/which means，namely，that is to say
2．进一步阐释性：
in particular，especially，notably，chiefly
3．对照、转折性：
but, though, even though, while, whereas
despite, in spite of
yet, however, nevertheless, still, but, even so
all the same，in contrast
4．原因、结果：
lead to, result in, bring about, give rise to, account for, be responsible for, followed by effect rise, stem from, be attributable to, cause
because, as, since，because of, due to, owing to, on account of, as a result/consequence of therefore, so, accordingly, consequently, hence, thus, that’s the reason why
（五）常用口头衔接语
Well, it seems to me that …
That’s true, but on the other hand …
I couldn’t have put it better myself.
That’s just what/all I was thinking.
There’s something in that, I suppose.
That’s exactly my opinion.
Well, the point I’m trying to make is that …
Well, what I am trying to say is that …
That’s how I feel.
That’s just how I see it.
（六）常用词汇
1．动词：to clarify, to explain, to interpret, to put sth. another way, to recap on sth.
2．名词：a summary, a decision, a report, an outcome, a write-up, a recommendation
Entertaining clients
WHAT IS IMPORTANT WHEN…?
ENTERTAINING CLIENTS
●TYPES OF ACTIVITIES
●COST
Types of Activities:
a.Entertaining client is done by way of a series of activities. Such as a sightseeing tour, a
football match, a ballroom party, an orchestra performance, a ballet show, a fashion show, playing tennis and a formal meal, etc.
b.The activities that you choose will constitute a part of the first impression that you will
give to your clients. So you should be careful when choosing the type of activities. You need to consider the client’s age, educational and cultural backgrounds and do some research about your clients’ characters and hobbies.
c.For well-educated clients, they may expect some high class-associated activities, such as
ballet, ballroom parties, and orchestra performances. If you fulfill their expectation/standard, your efforts will put a lot of weight on your credibility.
d.For some young clients, you may wish to take them to some more fashionable activities,
such as a music bar, a pop music show, a fashion show.
e.For those sporty clients-football, tennis
f.However, you should always end up all kind of activities with having a formal meal. You
don’t want to talk about business with your clients in the tennis court or theatre; they are just the warming-up activities for the key matter-business. After a whole day or a few days’ entertainment, you may find the distance between the two sides are much narrower than the beginning, and there might be a lot of things that you both want to talk about.
The costs of entertainment
a.Not always the essential thing. Depending on the nature/characteristics of the transaction
or the size of the deal.
b.Should consider the profit issue. If the company is expecting to make big gain/profits out
of a specific client, it should at least put in proportional investment to entertain/please its clients. E.g.….
c.If the company foresees that the client is not very lucrative, then….
d.The ideal plan would be spending as little money as possible to get the deal don
e. But you
must not offend your clients. You should make them feel being welcomed. Complaint handling
WHAT IS IMPORTANT WHEN…?
DEALING WITH COMPLAINTS FROM CLIENTS
●OFFERING AN APOLOGY
●SUGGESTING A SOLUTION TO THE PROBLEM
a.Offering an apology is the very basic level.
b.When the clients think that they have received unfair treatments, the first thing that the
company should do is to calm them down and try to keep the client.
c.An apology is the first step and a useful method to maintain control of the situation.
d.Offering an apology is an important gesture to show that the hosting company is fully
aware of the situation and would like to take the potential responsibility for its mistakes.
e.The complaining clients would feel that their complaints are being paid attention and may
therefore be happy to proceed to the transaction with the hosting company.
f.It is necessary to suggest a solution to the problem as well.
g.The clients want to enter into the transaction in a good mood and with a reliable and
trustworthy business partner. Apart from an apology, the client would want to have the problems and misunderstanding solved before their communication moves to the next level. If the hosting company failed or refused to suggest a solution, its sincerity of entering into the transaction would be put into doubt.
剑桥BEC真题中级第四辑口语解析(Part-3-Discussion)
第四辑Test 1 Selling old stock The manufacturing company you work for needs to make space in its warehouse to stock its new products. The company would like to sell off end-of-range products at discounted prices. You have been asked to make recommendations. Discuss the situation together and decide: ●How much discount should be offered ●Whether to offer the same discount on all products ●How customers could be informed of the discounts. 库存积压品处理 你所在的制造公司要清理仓库以便储存新产品。公司想把已停产的尾货打折处理掉。公司要求你们对此提出建议。 你们一起讨论当前的状况，并决定： ●应该提供多大幅度的折扣 ●是否对所有的产品采取同样的折扣 ●如何通知客户这次的打折活动 【思路点拨】 主题讨论要点讨论结果原因 Selli ng old Discount rate 50% discount Big sale time of the year; stock and out of fashion
英语面试自我介绍 A类： B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。我叫xxx，我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。请坐，我叫xxxx，是经理助理。 B: Nice to see you, .非常高兴见到你，吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience. 我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challenge and work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战，而且在高压力环境中也能工作很出色。 A: So why did you choose our company B:As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position.
BEC高级口语素材——美国商业跨文化交流 Lesson Three ·Cross-Cultural Communication in US Business ·美国商业跨文化交流 Part I Objectives 2Six Fundamental Patterns of Cultural Differences ·中西文化差异的6种基本模式 2 A general view of corporate culture ·公司文化概要 2Decoding body-language ofNorth America ·破解北美通用肢体语言 Part II The How-Tos Identify the Differences ：Six Fundamental Patterns of Cultural Differences 了解不同：中西文化差异的六种基本模式 1.Different Communication Styles 不同的交流风格 The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with many shades in between. Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation among friends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups. 2.Different Attitudes Toward Conflict 对待冲突的不同看法 Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is not usually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems exist. In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written exchange might be the favored means to address the conflict. 3.Different Approaches to Completing Tasks 对待完成任务的不同方法 From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together. When it comes to working together effectively on a task, cultures differ with respect to the
口语第二部分题 1 what is important when evaluating the success of teamwork ? Mutual trust is the secret of successful teamwork Full cooperation among team members has a direct impact on the success or failure of the team Timely communication and decision making will also help to improve team efficiency 2 what is important when communicating management messages to the staff ? It is important to clearly state your overall purpose and expectations Providing feedback on their performance is also important Managers should be more open in sharing information 3 what is important when aiming to control production costs ? Quality suppliers :it is important to cut down the cost of raw materials Efficiency of production line is another important thing to consider Measures should be taken to eliminate waste 4 what is important when aiming to slash business overheads ? business overheads and expenditures needs to be budgeted and apportioned as fairly as possible to different department of the business Long-term effect should be considered ,we should not aim to seeing instant effect We also need to involve our staff members into the overheads reduction plan and try to see if they have anything to contribute to it 5 what is important when coping with a heavy workload ? Company should introduce more benefits programmes Time management is also important Companys should also care about staff's mental health 6 what is important when designing a layout of an office ? We have to appropriate use of space properly .we should establish work area for different tasks such as computer activities ,storage space and paper work Lighting is also critical .we should consider how much lighten and what type of lightening is needed It is also important to consider health safety and comfortable 7 what is important when developing logistic strategies ? Customer service is where supply chain management or logistic start Logistic is about managing the flow of material and the flow of information You should also consider order processing and warehouse management and inventory ,material management 8 what is important when measuring corporate performance Business activities can have environmental impacts Code of ethics is the core of company culture and is an important tool for company striving for long term growth
BEC初级口语电子讲义 第一课时 BEC Preliminary介绍 Ⅰ BP Introduction BEC初级介绍 (ⅰ)Why take BEC exams? * strong growth * rigorous quality control * wide suitability * wide business context * value for study and business career * international recognition for work and study (ⅱ) BP Content BP包含的内容 BP考试主要是考学生的语言能力，包括听、说、读、写四个方面。试卷所设计的语言文字基本上都与商务有关。另外，还考学生的英语语法、结构等内容。 BP考试分笔试和口试两大部分。笔试包括阅读、写作和听力。 听说读写 听力：电话、面谈、问路、讨论等 阅读：来往函电、表格、会议记录(memorandum)、广告(advertisement)、通知(announcement)、日程安排(business schedule)、电话留言、简历(resume/CV)、商业文章、信息转换、产品目录(product catalog) 写作：写短文、商务信函(查询信、复查询信、抱怨信、图表描述) 口语：日常会话(daily conversation)、简单陈述(mainly presentation)、讨论问题 (ⅲ) Papers 试卷 Preliminary V antage Advanced Reading 1 hr 30 mins ﹡ 1 hr 1 hr Writing45 mins 1 hr 10 mins Listening40 mins40 mins40 mins Speaking 12 mins ﹡﹡14 mins ﹡﹡16 mins ﹡﹡ ( 2 candidates)
BEC中级口语 第一讲 Ⅰ Presentation Example PART 2: Mini-presentation A: WHAT IS IMPORTANT WHEN…? Selecting applicants for a job W orking experience P ersonal qualities Sample 1 I choose topic A-what is important when selecting applicants for a job. As to this topic, as far as I am concerned, there are 3 things to consider. First, I think working experience is very important when selecting applicants. Applicants who have already had the work experience in the relevant fields will learn the new job easier and quicker. And it will also save the company a lot of training fees if the applicant has related experience. Second, we must consider the personal qualities of the applicants, such as personality and health. Companies tend to employ people whose character fits a special job. For example, consulting company tends to employ applicant who is analytical and knowledgeable, but advertising agents like their employees to be energetic and creative. Third, I believe language is of great importance when selecting applicants. Nowadays, we do business with people from all over the world. Always we buy goods from Africa, and sell our electronic product to Europe; a foreign language especially English is needed if the company wants to expand to the world. Applicants who can speak one or more foreign languages will have a better chance to get the job. Sample 2 As we all know, the criteria used by HR professionals in screening and selecting applicants normally include such factors as working experience, personal qualities and communicative skills. Firstly, we pay a lot of attention to working experience of the applicant. A person with a solid record of related experience is more likely to fit in with a new company. Therefore he or she can be trusted to fulfill the tasks and solve the problems in a more professional and competent way. In addition to this, we also look at the personal qualities of the applicant. Does he or she has integrity, perseverance or ‘can do’spirit? Surely any organization can benefit from the reliability, devotion and enthusiam of its employees. Finally, good communicative skills such as interpersonal skills and team spirit are also becoming an important precondition in selecting qualified employees. B: WHAT IS IMPORTANT WHEN…? Preparing for a job interview S tudying the job advertisement Finding out about the company Before you go for an interview, you must make preparations so as to face the interviewer with more confidence. They include studying the job advertisement, finding out about the company, preparing yourself psychologically, etc.
2009年BEC商务英语考试口语备考重点 众所周知，口语是BEC四个单元中挑战性较大的一部分，并且口语考试的难度随着等级的提高而加大。BEC口语考试分为三部分。第一部分是考生与考官的交流，着重于个人情况，学习工作，兴趣爱好。这一部分必须充分准备，但难度不会超过普通的工作面试，且一般不会涉及商务知识。主要的难点在于第二、第三部分。第二部分让考生就某一商务主题发表一分钟的演讲，而第三部分中，两位考生就某个商务主题进行讨论。这两个部分要求较高，而准备时间仅为一分钟。针对这种情况，必须从下列方面准备。BEC作为商务英语考试，要求具备一定的商务背景知识，不要求很精深，但一定要有个大致的了解。因为广大BEC考生普遍英语基础较好(指语法，语音，基本词汇的运用)，但对商务词汇与概念深感隔行如隔山，第一重点就是商务词汇的扩展。当然词汇的问题决不是简单的死背词汇表，这种方法不会导致对词汇的深刻理解，灵活运用必然也大打折扣。比较好的方法是在读解分析范文时，注意商务词汇在文中的运用，把好的词汇结合句子一道背诵，然后在自己练习时有意地使用，才能学以致用。总之，词汇量的多少决定着英语水平高低。这就像一两滴水对环境没有什么影响，但当千千万万滴水形成湖、汇成海后就足以影响气候一样。 第二重点是针对BEC口语出题范围。将其细分为多个出题领域：职业发展，人事，营销，商务交流，信息管理，物流，金融，公司发展，项目管理，质量控制，竞争，健康安全，战略策划，生产管理，国际商务，交通，商业文化与伦理等，各个击破。对于每个领域内的经典题型，必须对大量范文作详细分析，总结最常用的话题与理由，体会不同场合变换说法的重要性，克服考生中普遍的理解考题却无话可说的尴尬。 第三，要注重积累商务案例。对于任一题目，光说一大堆理由，是很难得高分的，即使理由本身非常正确。关键在于必须有活生生的例子说明问题。这一点上，临时抱佛脚是没有用的，务必要*平时注意收集并在会话中运用恰当的例子。 第四点是要透过经典题型例解的现象看本质。学会运用会话模式，如开题—质询—观点—扩展型对话，并掌握有效的相关口语技巧，如Echo, Objection, Proposition, Development, Hypothesis, Definition, Interrogation, Repetition等。这样，对于会话的总体框架与结构在心中有了一个蓝图以后，才能把注意力放在内容上。
常考话题 真题部分： （1）What is important when…? Trying to attract new staff ? Competitive wages ? Company reputation （2）What is important when…? Preparing to go away on a business trip ? Informing colleagues and clients ? Delegating essential tasks （3）What is important when...? Planning corporate hospitality ? Guest list ? Type of event （4）What is important when...? Writing a newspaper advertisement for a job vacancy ? Description of t he work ? Experience needed by applicants （5）What is important when...? Delegating work to others ? Clear instructions ? Choice of person for the task （6）What is important when...? Designing a company website ? Type of information to include ? Different language versions （7）What is important when...? Meeting foreign clients for the first time ? Foreign language skills ? Knowledge of cultural differences （8）What is important when...? Deciding whether to buy or rent office equipment ? Cost ? Sp eed of technological change （9）What is important when...? Aiming to increase staff productivity ? Offering bonuses ? Creating a pleasant environment （10）What is important when...? Aiming to keep good staff ? Promotion opportunities ? Salaries （11）What is important when...? Organizing a conference
BEC商务英语初级口语考试短语 为了让大家更好的准备商务英语BEC考试，给大家BEC商务英语初级口语考试短语,下面就和大家分享，来欣赏一下吧。 1. We’d like to express out desire to establish business relations with you on the basis of equally, mutual benefit and the exchange of needed goods. 我方希望能在平等、互利、互通有无的基础上与贵司建立业务关系。 2. In order to extend our export business to your country, we wish to enter into direct business relations with you. 为了能在贵国拓宽我方的出口业务，我们希望能与你们直接建立业务关系。 3. Our hope is to establish mutually beneficial trading relations between us. 我们希望双方能建立互惠的贸易关系。
4. We look forward to a further extension of pleasant business relations. 希望我们之间友好的业务关系得到进一步的发展。 5. It’s our hope to continue with considerable business dealing with you. 我方希望能够继续同贵方保持大量的业务往来。 6. We look forward to receiving your quotation very soon. 我方期待着尽快收到贵方的报价。 7. I hope you’ll see from the reduction that we are really doing our utmost. 希望贵方能从这一降价中看出我方真的在尽最大的努力。 8. We hope to discuss business with you at your earliest convenience.
BEC中级口语考试：基础篇 1.1第一部分考试形式 (Test format of Part 1) 在第一部分考试中，考官就考生的个人情况或工作、学习情况向其提问，考生作答。然后考官再提问，考生再作答。考官一般会对每个考生进行两轮提问，每一轮三至四个问题，随后转向另一名考生，在两名考生间交替进行，直到规定时满为止，一般大约3 分钟。 这部分考试的特点是：话题涵盖的范围一般比较简单、浅显，不会超出日常会话的范畴，而且大部分话题都比较类似，是由主考官从剑桥大学考试委员会印发的Question List上随机挑选的。考前的充分准备足以保证考生应付大多数问题。而且在第一部分考核过程中，考官提问的问句大部分都是简单句，一般不超过15个单词，清晰易懂。 1.2应试建议 (Tips on how to cope with Part 1) (1)Greet upon entering the exam room. 进入考场后，考生应当充满自信，自然大方地向考官问候致意。话不需多，但自然、新切的问候语，可以给考官留下良好的第一印象。常用的问候语包括： Good morning, sir / miss / madam. Good afternoon, sir / miss / madam. Nice to meet you. （注：有两位男老师在场，可以称呼gentlemen. 有两位女老师在场，可以称呼misses. 有一位男老师和一位女老师在场，可以干脆免去后面的敬呼语，或直接采纳上面第三种问候方式，以免去敬呼语太长、太繁琐的尴尬。Madam 一般用于明显很年长的女教师，否则改用miss，因为女性对年龄认可度比较敏感。） (2)Relax yourself, yet do avoid over relaxing yourself. 大部分考生都有过这样的经历：平时跟同伴一起练口语的时候说得挺流畅的，但一到课堂上回答老师问题时，或是一进入口语考试房间时，所有头脑中的思路都不翼而飞，头脑一片空白。因此，在很多情况下，口语考试表现不好并不是口语水平问题，而是过分紧张导致的发挥失常。因此，平时试着让自己多练练紧张时放松的能力，对于克服进入考场后突然情绪紧张导致的发挥失常很有帮助。 (3)Familiarize yourself with the pronunciation and intonation of the interlocutor and the other candidate. 由于考生来自不同的地域，很多方音重的考生在说英语的时候也同样如此，这在很大程度上会影响其他同一考场的考生的理解和反应。考官尽管发音准确，但因为不熟悉他（她）的语音语调，也有可能造成误解。因此，进入考场后，要尽快熟悉他们的语音语调及语速，以免由于误听导致反应错误。 (4)Be precise in understanding the questions. 考官的提问也好，同伴的问题也好，没听清的情况下切不可盲目作答，一定要问清楚问题是什么。考生要清楚的一点是，BEC口语考试是“口语”考试，而非听力考试，也许没听清对方的问题会影响你的分数，而在没听清问题的情况下盲目作答而导致答非所问，更会真正丢分。在以往的考试中，有些考生由于事先针对第一部分做了充分的准备，因此在考官提问的时候没有全神贯注，而是凭着准备过的问题想当然，背诵事先准备好的答案。这种错误是极不应该的，不仅会给考官留下作弊（cheating ）的不良印象，还会由于听力水平不佳而被扣分。要求对方重述问题的常用句型包括： Pardon, please? I beg your pardon? Sorry, could you please say that again? I’m sorry, but I didn’t quite catch you. Would you please repeat what you’ve
商务英语BEC高级口语训练材料商务英语BEC高级口语训练材料 1.Hisparentsweresimplepeople. 他父母很朴实。 商务用语：simplearbitrage单一仲裁 simplecommodityeconomy单纯商品经济 simplecontract简单合同 2.Hewassincereinhiswishtohelpus. 他真心实意地想帮助我们。 重点词语：sincereadj.真诚的 商务用语：Itismysincerebeliefthat...我确信… 3.Theysatonappropriationplansuntiltheywerecertainwhichw aywindswereblowing. 他们把拨款计划搁置起来，直到他们确定了事情的趋势为止。 重点词语：sitvi.重压;压制;拖延vt.提供座位 商务用语：atheaterthatsits1,000people能容纳一千人的剧场 satontheevidence扣压证据 4.Thehousehasafinesituation. 这所房子的地点很好。 重点词语：situationn.情形，(建筑物等的)位置
商务用语：bein/outofasituation有/失去职业cope/dowiththesituation应付当前的情况savethesituation挽回局势 5.Hehasgreatskillindrawing. 他画画很有技巧。 重点词语：skilln.技能，技巧，技术;熟练工人商务用语：diplomaticskill外交手腕skillanalysistraining技能分析训练skilledemployee熟练工人 exertone'sutmostskill运用最大技巧
剑桥商务英语（BEC）中级口语考试试题 口语考试分为三部分： 第一阶段：考官和考生交流，时间大约3分钟Example 1.Q：What’s your name? A：My name is (Kate) (注：括号内的为参考答案) 2 .Q：Where are you from? A：I come from (JiangSu Province) 3. Q：Are you a student or worker? A：I am a (student/worker) 要点:：以上问题，只要你简单阐述就行了，不要长篇大论，而且老师问什么，你回答什么，千万不要拖泥带水。 Exercise:(每人问两个问题和答两个问题) 1、What is your major? 2、Which course do you like best? 3、Why do you study English? 4、Ｄo you like doing business? Why? 第二阶段：时间大概6分钟，每个考生分别发给一张带有三个不同题目的卡片，每个考生的题目都是不同的。考生需要从三个题目中选择一个题目，准备一分种，然后根据题目的要求他和提示作一分种的简短发言。 Ｅxercise :(以下问题三选一，每人陈述一分钟，并把你要讲的内容写在作业本上。) 1、Selecting a business magazine，which is more important? Cost Content ２、Choosing software, which is more important? Potential benefit
2010年商务英语BEC初级口语词汇详解1 1.binary adj.二进位的；二元的 【例句】The binary system of numbers is used in digital computers. 数字计算机都使用二进制数字系统。 2.bind vi.结合；装订；约束 【相关词组】bind in 并合bind out 订立契约当学徒 【例句】I am bound by this agreement. 我受这项协议的约束。 3.binding n.约束；装帧adj.链接的；有约束力的；负有义务的 【商务用语】original binding 原装，原来装订 a binding agreement 需要遵守的合约worn binding 破损本，装订残损本volume binding （期刊的）合订本 【例句】This regulation is binding on everybody. 本规则人人皆需遵守。 4.blank adj.空白的n.空白；表格 【商务用语】address blank 空地址application blank 空白申请书 income tax return blank 空白所得税申报表order blank 订货单 【例句】Write your name, address and telephone number in the blank spaces at the top of the page. 在这一页顶端的空白处写上你的姓名、地址和电话号码。 5.blanket adj.总括的；综合的 【商务用语】blanket price 一揽子价格blanket order 总括订购单 blanket mortgage 总括抵押（即以债务人全部资产作抵押） blanket insurance 综合保险，总括保险 【例句】A blanket insurance policy insures a car against all kinds of accidents. 一张综合保险单承保汽车一切意外事故。 6.bootleg vt.非法制造酒等；走私 【例句】The company bootlegged corn whiskey during Prohibition. 那家公司在禁酒期间偷运玉米威士忌。 7.bottleneck n.瓶颈状态；薄弱环节；阻塞现象；影响生产流程的因素vt.阻塞，妨碍 【商务用语】bottleneck commodity 稀缺商品bottleneck problem 薄弱环节问题bottleneck inflation 瓶颈式通货膨胀，短线涨价bottleneck industry 薄弱环节产业 【例句】Production of material has bottlenecked. 原料的生产受到了阻碍。 8.bounty n.奖励金，补助金 【商务用语】export bounty 出口津贴import bounty 进口奖励金 【例句】We received a bounty from the government. 我们收到政府给予的一笔补助金。 9.boycott n.联合抵制vt.联合抵制；联合排斥某国货物或与某国绝交；联合拒购 【商务用语】credit boycott 拒付货款primary boycott 直接抵制 boycott a commercial product 抵制某种商品boycott a nation 对某国实行抵制 【例句】They are boycotting the shop because the people who work there are on strike to boycott a meeting. 他们拒绝购买那家商店的货物，因为店里的员工正在为联合抵制一个会议而罢工。 10.brainstorm n.灵机一动vt.集中各人智慧猛攻 【例句】We need to brainstorm a more permanent solution to a problem. 我们需要群策群力，设法找到一个长期有效的解决办法。 2010年商务英语BEC初级口语词汇详解2 1.breach n.违背 【商务用语】breach of arrestment 擅自处理已查封的财产 breach of duty 失职，玩忽职守breach of faith 违约；失信 breach of trust 受托人违反信托约定；违约 【例句】Y our company is in breach of the contract.你们公司违反了合同。