湖南英语导游证考试现场面试应变题精选
1、what are the main points that the local guide must try to make certain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train?
（1）The name and telephone number of the tour operator of the domestic tour organizer travel service. （2）The number of people in the group and the name ,sex and occupation of the tourists.
（3）The arrival time and place of the plane or train that the group is going to take.
（4）For an inbound tourist group ,he must also know the name of the overseas tour organizer travel service，the foreign language name or code of the group ,the name of the tour escort ,the language ,nationality and religious belief of the tourists and the entry and exit cities of the group.
1.为了避免接团时发生误接、漏接和空接，地陪在阅读接待计划时应注意哪些问题？
答：(1)国内组团社联络人和全陪的姓名及电话号码; (2)旅游团成员的人数、性别、姓名和职位; (3)团队抵达本地时所乘的交通工具的班次、时间和接站地点; (4)接待入境团时还要了解客源地组团社和领队的名称、旅行团的外语名称或代号、游客的国籍、语言和宗教信仰以及旅行团的入(出)境地点等。
2、What are the main points that the local guide of an inbound tourist group must get to know about the transport tickets for the group ?
(1)Have the group's transport ticket for the next destination been booked according to schedule or have they been changed? And has the changed booking been confirmed?
(2)Are there any return tickets for the group?
(3)Do the tourists hold international air-tickets for domestic flight?
(4)Are the group's tickets, i.e. transport tickets for leaving the country, confirmed Ok or do they still remain open?
2、接待入境的地陪应从哪方面掌握交通票据的情况？
答：(1)团队往下一站的交通票是否按计划订妥、有无变更以及更改后的落实情况;(2)是否有返程票;(3)是否有国内段国际机票;(4)出境票的票种(是OK票还是OPEN票)。
3、In what ways must the local guide make preparations for conducting a group in respect to language and knowledge ?
(1)Before the group arrives, the local guide must familiarize himself with the explanatory materials on the places that the group is going to visit. For an English way of expressing himself.
(2)For a tourist group that is composed of people in a special trade, the local guide must try to acquaint himself with the knowledge and technician terms off their specialty.
(3)In addition，the local guide must be well prepared for questions about hot talks of the town，important news at home and abroad and any other subjects that the tourists may be interested in.
(4)If the local guide himself is new to the places to the places to be visited by the group，he must try his best to familiarize himself with them beforehand.
3、地陪上团前应如何做好语言和知识方面的准备？
答：(1)根据接待计划上确定的参观游览项目，做好讲解内容的准备，外语导游还要做好语言表达方法上的准备;(2)接待有专业要求的团队，要做好相关专业知识、词汇的准备;(3)做好当前热门话题、国内外重大新
闻、游客可能感兴趣的话题等方面的准备;(4)对自己不熟悉的景点应事先设法作详细了解。
4、How can the local guide make sure that the group he met in the airport or train station is the very one he is to meet ?
(1)The local guide must ask the tourists what country they come from and inquire of them about the names of their tour escort and their national guide，the name of the travel service in their own country and the name of the tour organizer travel service in China .
(2)If the group has neither escort nor national guide，he must inquire of the tourists their nationality，the name or code of the group，and the number of people and the main itinerary of the group.
4、接待入境团的地陪在机场或车站接团时，应如何确认某一团队是否是自己应接的团？
答：(1)应问清该团来自哪个国家(地区)、客源地祖团社和国内组团社的名称、领队和全陪的姓名等;(2)如该团没有领队和全陪，地陪应与该团成员核对团名、团号、国别及游客人数、姓名并核实其主要行程。
5、Try to make a welcome speech to a tourist group in the name of a local guide. The following points should be included:
(1)According the tourists a welcome for their visit to your city on behalf of your travel service，the driver and yourself ;
(2)Introducing yourself and the travel service you work for;
(3)Introducing the driver;
(4)Expressing your willingness and desire to render good services to the tourists;
(5)Wishing the tourists a pleasant stay in your city.
5、以地陪身分对旅行团致欢迎词(1)代表所在接待社、司机及本人欢迎客人的光临;(2)介绍自己的姓名及所属单位;(3)介绍司机(4)表示提供优质服务的诚挚愿望;(5)预祝游客旅游愉快。
6、What things should be mentioned when the local guide is telling the tourist the general conditions of his city?
（1）The city’s climate，population，administrative division，social life，cultural tradition，special products and its history.
（2）In the meantime，he should take occasion to tell the tourists something about the city’s developments in economy and municipal construction as well as the streets and important buildings along the way.
6、地陪在向游客作当地概况介绍时，应包括哪些内容？答：(1)介绍当地的概况应包括气候条件、人口、行政区域划分、社会生活、文化传统、土特产品、历史沿革等;(2)还要适时介绍当地的市貌、发展概况及沿途经过的重要建筑物、街道等。
7、How can the local guide keep in touch with the tourists after the group has checked in at the hotel?
The local guide must write down the room number of the group，especially those of the tour escort and the national guide. He also tell the tour escort and the national guide his own room number and telephone number so that they may reach each other in time of need.
7、在游客入住酒店后，地陪应如何保持与旅行团的联系？
答：地陪要掌握领队、全陪和团员的房间号，并将与自己联系的方法如房间号、电话号码等告诉全陪和领队，以便有事时尽快联系。
8、what should the local guide do if the tour escort or the national guide proposed to make a minor
(1)The local guide should report the matter to the travel service leadership and try his best to arrange it if their proposal is reasonable and feasible.
(2)If an extra charge must be made for the added item，he must let them know in advance and must collect the money at the set price.
(3)If is difficult or impossible to meet their demand, he must give them a clear explanation and patiently persuade them to follow the original program.
8、当领队或全陪对接待计划提出小的修改意见或增加新的游览项目时，地陪应如何应对？答：(1)及时向旅行社有关部门反映，对合理又可行的要求，应尽量满足;(2)对需要加收费用的项目，地陪要事先向领队或游客讲明，按有关规定收取费用;(3)对确实无法满足的要求，地陪要详细解释，耐心说服。
9、in what way should the local guide collect the consigned luggage of the group that has just arrived?
(1)when the group has arrived，the local guide should help the tourists get their luggage together at a designated place and remind them to check and make sure that their bags are all in good condition. (2)together with the tour escort and the national guide，he should count to get the right number of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.
(3)if something is missing or damaged，he should help the owner to approach departments concerned to report and register the loss or claim compensation for the damaged.
9、有托运行李的旅行团抵达本地后，地陪应如何清点行李？(1)地陪应协助本团游客将行李集中放在指定位置，提醒游客检查自己的行李物品是否完整无缺;(2)与领队、全陪核对行李无误后，移交给行李员，双方办好交接手续;(3)若有行李未到或破损，地陪应协助当事人到有关交通部门办理行李丢失或赔偿申报手续。
10、what should the local guide remind the tourists to do when they are going to leave the bus for sightseeing?
On this occasion the local guide should advise the tourists to remember the model，color，number and special sign of tour bus. He should also tell them where the bus will be parking and what time they will be leaving for the next destination.
10、游客下车参观景点前，地陪应交代什么？答：地陪要讲清并提醒游客记住旅行车的型号、颜色、标志、车号，以及停车地点、开车的时间等。
11、What are the main points that need the local guide’s attention in regard to the travel certificates of the tour escort and other tourists?
(1)Under normal conditions，the local guide should not keep the travel certificates of the tourists. If he needs to use them，he must return them to tourists as soon as he has finished using them.
(2)On the day before the group leaves，the local should check his own belongings to see if he has kept any of the group’s passports or other papers and，if any，should hand them back personally to their owners without delay.
(3)Some hotels request that the tour escort should leave this passport at the reception department when
the group checks in at the hotel. In this case，the local guide must remind the tour escort to take it back when the group checks out to leave the hotel.
(4)When a foreign group is going to leave the country，the local guide should remind the tourists to check and make sure that they have passports and Customs declaration forms readily available for examinations by the Customs and immigration officers.
11、在领队和游客的证件保管、使用方面，地陪应做什么？
答：(1)一般情况下，地陪不应保管团队的旅行证件。如需使用游客的证件办理某项手续时，应在用完后立即还给游客；
(2)在离站的前一天，地陪要检查自己的物品，看是否保留游客的证件、票据等，如有应立即归还，当面清点；
(3)某些酒店在旅行团入住时，要求领队将其证件留在总台，地陪应在旅行团离店时提醒领队取回证件的证件；
(4)入境团出境前，要提醒游客准备好护照和申报单，以便交边检站和海关检查。
12、How can the tour guide ensure that the tourists will not get lost?
(1)The local guide must request that the tourists should bear in mind the names of the local travel service and the hotel and the number the tour bus，that they must not wander too far away from the group while it’s moving on，and that they must not come back to the hotel too late if they leave the group to stay behind or when they go out of the hotel by themselves.
(2)During the sightseeing tour, the local guide should often announce the itinerary of the day so as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble and the parking place of the tour bus.
(3)The tour guide should stay together with the tourists all the time and frequently count the number of people in the group.
(4)The local guide, the national guide and the tour escort must closely cooperate in their work. While the local guide leads the way for the group, the national guide and the tour escort should bring up the rear.
(5)The local guide's explanatory speeches must be interesting enough to attract the tourists' attention so that they would not wander away from the group.
12、导游人员应如何预防游客走失？
(1)导游人员要提醒游客：记住地接社名称、车号、酒店名称，团队行进时不要离团太远，在外逗留或自行外出时回酒店不要太晚。
(2)在参观游览过程中，经常向游客预报行程并讲清用餐时间、地点，游览线路，集合时间、地点以及停车地点。
(3)时刻与游客在一起，经常清点人数。
(4)地陪、全陪、领队密切配合;地陪在前领路，全陪领队做好断后工作。
(5)地陪要以精彩的讲解吸引游客。
13、What should the local guide tell the tourists when the group is going to check in at the hotel? When the group is going to check in at the hotel，the hotel guide should tell the tourists where they can change their money，how to find the place for entertainment and the locations of the stores，public toilets and the Chinese and Western-food restaurants and so on. In addition，he should also make the tourists acquainted with matters deserving their attention while staying in the hotel.
13、地陪在旅行团入住酒店时，应交代什么？
答：地陪应向全团介绍酒店内的外币兑换处、中西餐厅、娱乐场所、商场、公共洗手间等设施的位置，并讲清入住的注意事项。
14、What should the local guide do before, during and after meals in order that meals for the group could be properly arranged?
(1)Before meals，the local guide should check us things as place，time, number of dinner and per capita price for the meals and particular requests of the tourists，and try to make sure that all these have been properly arranged.
(2)When the tourists are having their meals，the local guide should go，once or twice，around the dining-room to answer questions of the tourists and to supervise the service of the restaurant.
(3)After meals，the local guide must settle the bills strictly in accordance with the fixed per capita charge and the actual number of diners.
14、地陪在用餐前、用餐时、用餐后要做什么工作？
(1)用餐前，要提前对用餐地点、时间、人数、标准、特殊要求等。
(2)用餐时，应巡视团队的用餐情况一两次，解答游客在用餐中提出的问题，并监督、检查餐厅的服务质量。
(3)用餐后，地陪要严格按实际用餐人数、标准与餐厅结帐。
15、What is the right way for the local guide to deal with the recreational activity that is included or excluded in the group’s scheduled program?
(1)If the activity is included in the group’s i tinerary，the local guide is duty-bound to accompany the tourists to attend it and make them acquainted with performance.
(2)If it is not included in the group’s itinerary，for instance，if the tourists ask to watch a theatrical performance at their own expense，the local guide can help them with such things as buying admission tickets or hiring a taxi but usually he has no occasion to keep them company.
(3)When the group is staying in a large place of recreation，the local guide should advise the tourists against separating themselves from the group. He must also keep an eye on the movement of the tourists and the condition of the surroundings so as to be prepared for any contingency.
15、地陪应怎样安排好旅行团计划内和计划外的文娱活动？
(1)如果是计划内的文娱节目，地陪应陪同前往，并介绍情况。
(2)如果是计划外的活动，地陪一般予以协助，但通常不陪同前往。
(3)当游客要去大型娱乐场所活动时，地陪应提醒游客不要走散，并留意其动向和周围的环境，以防不测。
16、What should the local guide do when the group is going to leave the hotel?
(1)When the group is about to leave the hotel ，the local guide must collect all the heavy bags of the tourists for consignment if they have any.
(2)Under normal conditions，he should go though the check-out formalities before 12;00 noon.
(3)Before the group leaves，he should remind the tourists to pay the hotel bills and return the keys to the reception desk in case they should forget. When the tourists are all seated in the bus，he should carefully count the number of people and remind the tourists to check and make sure that they have nothing left behind in the hotel.
16、旅行团离开当地饭店前，地陪要做好哪些工作？
(1)集体交运行李。如旅行团有行李托运，地陪要按商定的时间与领队、全陪、行李员一起清点行李并检查行李的包扎情况。
(2)办理退房手续。如无特殊情况，地陪在中午12点前办理退房手续。
(3)集合登车。离开饭店前，地陪要询问游客与饭店的帐目是否结清，请游客将房间钥匙交回服务台;集合登车，游客入座后，要仔细清点实到人数，提醒游客检查游客有无遗漏物品。
17. What should the local guide do when the sightseeing tour of the day is coming to an end and the tourists are all seated in the bus on the way back to the hotel?
On this occasion ,the local guide should review the sightseeing tour of the day , tell the tourists more in detail about what they have seen and answer their questions, if they have any.
If the tour bus is not going the same way back to the hotel as it came out , the local guide should take acquaint the tourists with the sights passed by.
Before the tourists get off the bus, the local guide should announce the program for the evening and for the next day, and tell them the time to leave and place to meet.
On arriving at the hotel , the local guide should remind the tourists to take all their belongings with them when they leave the bus.
When the bus is parked, the local guide should be the first to get off the bus and stand at the door to say good-bye to the tourists while watching them getting off the bus.
17、在结束一天的游览返回饭店的途中，地陪有哪些工作要做？
答：（1）返回饭店的途中，地陪应回顾当天参观、游览的内容，必要时可补充讲解并回答游客的问询；
（2）如旅行车不从原路返回饭店，地陪应作沿途风光导游；
（3）在游客下车前，地陪要预报晚上或次日的活动日程、出发时间、集合地点等；
（4）提醒游客要带好随身物品；
（5）地陪要先下车，照顾游客下车，并向他们道别。
18. What are the three “outposts” that a tourist group has to pass through before it enters a foreign country?
The three “outposts’ refer to the check-posts of the three authority organs of the destination country , that is , the Customs, immigration and quarantine check-posts stationed at the city of entry to the destination country. (This means that, before the group is allows to enter the country , it must go through all the checking and examination formalities of the Customs, immigration and quarantine authorities of the destination country.)
18、旅行团进入旅游目的地国家时，需要过哪“三关”？
答：就是要办理有关入境的三项检查手续：卫生检疫、证件查验、海关检查。
19. How long before departure time must tourist groups arrive at the airport ,
train-station or pier so as to ensure that they will not lose the flight, train or ship?
In order that the tourist group will not risk losing the flight , train or ship, the tour guide must manage to ensure that his group will arrive at the airport, train station or pier at an earliest possible time .Specific requirements are:
(1) If the flight is an international flight or is destined for a coastal city , the
group must get to the airport 2 hours before departure time;
(2) For domestic flight, 90 minutes before departure time.
(3) For train and ship, one hour before departure time.
19、为了避免误机（车、船）事故的发生，导游送团时在时间安排上要注意什么？
答：导游团送团时，应确保团队在飞机或车、船离站前抵达机场或车站、码头，具体要求是：
（1）乘坐出境航班或去沿海城市的航班，提前两小时；
（2）乘坐国内航班提前1.5小时；
（3）乘坐火车、轮船提前1小时。
20. On what principle must the national guide insist when discussing the sightseeing program with the local guide?
The national guide’s duty is to ensure that the tour itinerary worked out by the tour organizer will be fully implemented by the tour executor travel service. So……
If the local guide suggest a change in the itinerary ,the national guide must insist that tits to places of tourist he order of tour can be changed but none of the items in the program can be omitted .When occasion requires, he should report the matter to the tour organizer travel service.
In case the local guide proposes to add item with extra charge, the national guide must get the common consent of the group before he agrees to the proposal.
20、全陪在于地陪商量日程时，应掌握怎样的原则？
答：（1）如果地陪修改日程，全陪应坚持“调整顺序可以，减少项目不行”的原则，必要时报告组团社；
（2）地陪推荐自费项目时，全陪要征求全体旅游团成员的意见。
21. What is the national guide required to do whenever the group arrives at a destination city?
Every time the group arrives at a destination city, the national guide is duty-bound:
(1)To acquaint the local guide with things in the group so as help him with his work
(2)To supervise the of the local travel company and, if he thinks necessary, put forward some suggestions;
(3)To take care of the tourists to guard against any possible accidents and to solve problems arising from accidents, if any
(4)To give advice to the tourist when they are shopping
(5)And, to make contacts with people concerned, especially with the travel service in the nest destination city, so that the group may travel smoothly
21、每到一个旅游目的地，全陪都要做好哪些工作？
答：（1）全陪应向地陪通报旅游团的情况，并协助地陪工作；
（2）监督各地服务质量，酌情提出改进意见和建议；
（3）保护游客的安全，预防和处理各种事故；
（4）为游客当好购物顾问；做好下一站的联络工作。
22. What role does the national guide play in the group and what are his responsibilities?
The national guide is the representative of the tour organizer travel service .He must join the group throughout journey and take part in all its activities ,His duty is make the whole trip of group well connected between destination cities along the route of the journey ,to supervise the service of the local travel companies to ensure that the set itinerary for the group will be carried into effect ,and to coordinate and harmonize the relations between the tour escort ,the local guide and the driver.
In what ways must the national guide supervise the shopping arrangements for group and how should he help the tourist to do shopping?
If the local guide has arranged too many times for the group to do shopping and if shopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangement.
When the tourists are shopping, the national guide should advise them to examine the price and quality of the articles they are thinking of buying so that they should not buy any inferior goods or fake products.
When some foreign tourists have bought something valuable, especially antiques, the national guide should remind them to keep the receipts for Customs examination. For purchase of ready-prepared them the relevant regulations of the Chinese Customs.
22、全陪在旅行团的旅游活动中充当什么角色？承担什么责任？
答：全陪是组团社的代表，应自始至终参与旅游团队的全程活动，负责旅行团行程中各环节的衔接，监督接待计划的实施，协调领队、地陪、司机等接待人员之间的关系。
23. In what ways must the national guide supervise the shopping arrangements for the group and how should he help he tourists to do shopping?
(1) If the local guide has arranged too many times for the group to do shopping and if shopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangements.
(2) When the tourists are shopping, the national guide should advise to them to examine the price and quality of the articles they are thinking of buying, so that they will not buy any inferior goods of fake products.
(3)In case some foreign tourists have bought something valuable, especially antiques, the national guide should remind them to keep the receipt for Customs examination. For purchase of ready-prepared Chinese medicines or Chinese medical materials, he should tell them the relevant regulations of the Chinese Customs.
23、全陪在旅行团购物时，应如何发挥监督与指导作用
答：（1）如地陪安排购物次数过多或延长购物时间，全陪要及时交涉；
（2）购物时，要提醒游客注意商品的质量和价格，谨防假货或以次充好；
（3）入境团游客购买贵重物品特别是文物时，要提醒其保管好发票以备出海关时查验；在他们购买中成药、中药材时，要向其讲清中国海关的有关规定。
24 What is the national guide required to do when the group has arrived in the hotel?
(1)When the group has arrived in the hotel, the national guide must take an active part in the work of checking in the hotel
(2) While the responsibility of assigning rooms to the group members is usually undertaken by the tour escort, the national guide must take an active part in the work of checking in at the hotel.
(3)When the tourists have got their room numbers, the national guide should show them the way to their rooms
(4)If the local guide is not staying in the hotel for the night, the national guide must take full responsibility of taking care of the group
(5)In addition, the national guide should note down the telephone number of the hotel reception and must inquire of the local guide about the way of getting in touch with him in case of emergency.
24、在旅行团抵达酒店时，全陪有哪些工作要做？
答：（1）积极主动地协助领队办理旅游团的入住手续；
（2）请领队非配住房，全陪要掌握住房分配名单，并于领队互通房号以便联系；
（3）热情引导游客进入房间；
（4）如地陪不住酒店，全陪要负起全责，照顾好旅行团；
（5）掌握酒店前台的电话号码以及与地陪联系的办法，以备必要时联系。
25. What should the national guide do in order to supervise the service of the local travel companies?
If the sightseeing program in a city is much the same as those as those in the preceding cities, the national guide must suggest that the local guide should make some changes.
He must frankly give his opinions to the local guide if he has any complaint about the service of the local tour company; for example .if the meals, hotel or tour bus arranged by the local guide deliberately cancel an item on the sightseeing program in an attempt to add anther item for extra charge before he is authorized to do so, or if shopping has taken up too much of the time for sightseeing If his efforts of taking to the local guide have no effect, he should refer the problem directly to the local travel service leadership or report the matter to the tour organizer if necessary.
25、在监督各地服务质量方面，全陪应采取怎样的措施？
答：（1）若某地的活动安排与前几站有明显重复，全陪应建议地陪必要的调整；
（2）若对当地接待工作有意见（如住房、餐饮、车辆达不到原协议的标准、地陪擅自减少取消旅游项目或收费加点以及过多安排购物等），要诚恳地向地陪提出；
（3）如仍未改善，则直接向接待社提出，必要时向组团社报告。
26、What should the national guide of a foreign tourist group do when the group is about to leave the country?
（1）When a foreign group’s trip to our country is coming to an end and the group is going to leave the hotel for the airport or train station ,the national guide should remind the tourists to check and make sure that they have all their belongings with them and have their travel certificates within easy reach.
(2)On the way to the airport or train station, he should earnestly ask the tourists for their comments or complaints on the tour.
(3)When the bus is arriving at the airport or train station, he should make a farewell speech to give thanks to the tourists for their cooperation and understanding and express his expectation for their
return.
26、在入境团即将离境时，全陪要做好那些工作？
（1）当旅行结束时，全陪要提醒游客带好自己的物品和证件；
（2）征求游客对整个接待工作的意见和建议；
（3）致欢送辞，对客人给予的合作表示感谢并欢送再次光临。
27、Try to make a farewell speech to the tourists in the tourists in the name of a national guide .The following points should be included in the speech :
(1)Reviewing the trip of the group and giving your thanks to the tourists for their cooperation.
(2)Expressing your friendliness to the tourists and your reluctance and regret to park with them.
(3)Inviting suggestions and opinions from the tourists.
(4)Offering apologies to the tourists if things on the tour were not going smoothly or if the tourists are not satisfied with the service they have received.
(5)Expressing your good wishes to the tourists.
27、是以全陪的身份对旅行团致一段欢送词。
要求包括以下内容：
（1）回顾旅游活动，感谢大家的合作；
（2）表达友谊和惜别之情；
（3）诚恳征求游客对接待工作的意见和建议；
（4）若旅游活动中有不顺利或旅游服务有不尽如人意之处，导游人员可借此机会再次向游客赔礼道歉；（5）表达美好的祝愿。
A National Guide’s f arewell Speech (For Reference)
Ladies and Gentlemen:
Your visit to Chine is coming to an end .In the last 10 days ,you have climbed up on the Great Wall, which is one of the on of the eight wonders of the world and was once said to be the only man-made object on earth man could see from the moon; you have visit the home of the Ming and Qing emperors-the Forbidden City in Beijing ;you have reviewed the guards of honor of the Qin emperor in Xi’an ,I mean the 6000terracotta figures of soldiers and horses dating back over 2000 years, you have feasted you eyes on the beautiful karts scenery in Guilin ,and you have tasted the best Chinese food in Guangzhou …Anyway ,you have got an idea of how China looks like. But, China is a big country with vast territory of 9.6 million square kilometers with a population of 1.3 billion and a recorded history of nearly 5000 years .A 10-day visit to China, as a Chinese idiom goes, is just like a hurried journey of dragonflies, skimming the surface of the water looking for food .Therefore, you should come again if you want to get a better understanding of the country .I look forward to seeing you again in China in the near future. However, I know it is time you went home and rejoined your family .On this occasion before your i mmediate departure, I should say I’ve got a very nice group of very nice people and it’s been my pleasure staying with you over the last 10 days .I understand that the tour is not a satisfaction to you all and our work leaves much to be desired, so any comments or complaints from you will be much appreciated.
Friends, yours has been such a nice group that I hate to say good-bye to you and so I say “See you again!”Take care everybody and I wish you a pleasant journey home!
28、In what manner must tour guides behave before the excessive demands and critical remarks tourists?
(1)First, he should have the patience to listen to the tourist and must not interrupt them to assert that their demands are unreasonable, or just find an excuse for refusal.
(2)Second, he should keep smiling all the time and must not talk to the tourist or become impatient the moment he hears something unpleasing to the ear.
(3)Third, he should have the patience to explain to the tourists why it is impossible to satisfy their demands even i f they are reasonable and must not flatly refuse them simply by saying “No, it is impossible!”
28、面对游客的苛求和挑剔，导游人员应如何应付？
（1）一要认真倾听，不要没有听完就指责游客的要求不合理或胡乱解释；
（2）二要微笑对待，不要一听到不顺耳的话就表示反感还恶语相向；
（3）三要耐心解释，对合理的但不可能办到的要求，要耐心地、实事求是地解释，不要以“办不到”一口拒绝。
29、What kind of relationship should be maintained between the tour guide and the tourists ? (1)The tour guide must bear in mind that he is the host and must behave as such .He should have the manner of being hospitable, courteous and thoughtful towards the guests.
(2)But, the tour guide must not keep much too close a relation with the tourists. He should treat people equally and must not favor one and be prejudiced against the other. He must never tell tales among the tourists, nor must he get involved in the disputes between them.
29、在带团的全过程中，导游人员与游客之间应保持怎样的人际关系？
（1）导游人员要记住自己是主任。要有主任热情好客的态度，要有主人的度量，对游客礼让三分。（2）导游人员不要与游客过分亲近，不介入旅行团内部的矛盾和纠纷，不在游客之间搬弄是非，对待游客要一视同仁，不厚此薄彼。
30、How are tour guides to assist foreign tourists to meet with people in China ?
When the foreign tourists in a group of a special trade are scheduled to meet with their Chinese counterparts, the tour guides is duty-bound to act as an interpreter. If another interpreter is appointed, he can just sit aside and listen quietly. In case the tourists want to meet with their friends or relatives in China, the tour guide can help them with arrangements, but usually he is not necessarily responsible for interpretation.
30、导游人员应如何协助、安排入境游客的会见活动？
（1）当游客（主要是专业旅行团）会见中国方面的同行或负责人，必要时导游人员课充当翻译；若另有翻译，导游人员可在一旁静听。
（2）若游客会见在华亲友，导游员应协助安排，一般情况下没有充当翻译的义务。
31、What must the local guide de before setting out to meet the tourist group in order that the group may be properly arranged?
In order to make sure that the tour bus for the group is properly arranged, the local guide must: Call the tour bus company to inquire about the model and number of the bus and the name and telephone number of the driver, and the …
Get in touch with the driver to decide when and where they shall meet and, at the same time, tell the driver the itinerary and sightseeing program of the group.
31、地陪在接团前应如何落实旅游车辆？
（1）与车队联系，确定他车型、车牌号和司机姓名及电话；
（2）与司机确定接头地点并告知活动日程和具体时间安排。
32、What articles should the local guide get ready for conducting a tourist group ?
Before setting out to meet the group, the local guide should get the following things ready for use in conducting the group: adequate copies of tourist maps or brochures and admission tickets according to the number of people in the group, vouchers or cash for meals or other expenses, tour plan of the group, tour g uide’s identity certificate, sign board and flag of his travel service and so on.
32、地陪上团前应准备好那些物品？
上团前，按人数领取导游图、门票、用餐结算单和费用，带好接待计划、导游证IC卡、本社社牌、导游旗、接站牌等必备物品。
33、What should the local guide do when the group is on the way to a tourist resort?
When the group is on the way to the tourist resort for sight-seeing, the local guide should …
Announce to the tourists the sight-seeing program of the day;
Take occasion to make the tourists acquainted with the sights passed by; and …
Give them a general description of the place they are going to visit.
33、在旅行团前往景点参观的途中，地陪应做些什么？
（1）重述当日的活动的安排；
(2)做好沿途风光导游；
（3）扼要介绍景点的情况。
34、What should the local guide tell the tourists when they gathering in front of the sketch map of the tourist resort?
(1)On this occasion, the local guide should illustrate to the tourists the route of their procession, tell then how long they will stay and at what time and what place they shall meet to leave for the next destination.
(2)In the meantime, he should make clear other matters deserving their attention while visiting the place.
34、在景点示意图前，地陪应向游客交代些什么？
(1)讲明游览路线、所需时间、集合时间和地点；
（2）讲明游览参观过程中的有关注意事项。
35、What should the local guide tell the tourists when they are having an elaborate dinner of typical local dishes ?
On this occasion, the local guide should try to make the tourists acquainted with the famous local dishes, their ingredients, ways of preparation and serving, and the stories relating to them, if any.
35、在风味餐宴上，地陪要向游客介绍些什么？
地陪要向游客介绍风味名菜的选料、烹制，有关典故及其吃法。
36、What is the right manner for the national guide to deal with the conflicts between the tour escort and the group member?
(1)The national guide must not inquire deeply into the details of their conflict.
(2)He must not get involved in their disputes by stating his view to favor one side against the other.
(3)On the contrary, he must act as a peace-maker to mediate between them, if possible.
36、领队与客人之间出现矛盾时，全陪应该怎么办？
（1）全陪对他们之间的矛盾不宜寻根纠底；
（2）不宜发表自己的意见，不宜介入矛盾；
（3）必要时可帮忙协调他们之间的关系。
37、what should the national guide to do ensure that the tourists will be safe from accident while they are sightseeing?
(1)When the group is doing sightseeing, the national guide should help the local guide with his work. He should keep a close watch on the surroundings and the movements of the tourists so as to guard against accidents and see to it that the tourists will not wander away from the group.
(2)He should often advise the tourists to stay safe from danger and remind them to take care of their personal belongings. If unfortunately an accident should happen, he must rely on the local travel service to handle it properly.
38、What should the nation guide do when the group is traveling long distance (by plane ,train or ship)?
(1)When the group is traveling long distance by plane, train or ship, the national guide must try to seek help from the crew to ensure that the tourists will be taken good care of and will stay safe from danger.
(2)He should also remind the tourists to watch the safety of their own persons and their personal belongings.
(3)He must have their meals and recreational activities properly arranged and make sure that they can have a good rest on board.
(4)When traveling on train, he should help the tour leader with the work of assigning sleeping berths to the group members.
39 what should the national guide do when the group is to leave a city for the next destination?
1 When the group’s visit to a city is coming to an end , the national guide should consult the local guide to make sure that transport tickets for the next destinatio n are confirmed and …
2 Help the local guide and the tour escort with the necessary procedures for leaving the city.
3 In the meantime, he must keep and take care of the transport ticket and luggage claim of the group.
40 how is a tour guide to get mental prepared for conducting tourist groups?
(1) A tour guide must be prepared to hear hear hardships and trouble. He not only must render a warm service to the tourist according to the routine working procedure , but must also be ready at all times to tack any problems and accidents probably occurred in the course of the tour and to offer additional service to particular tourist.
(2) A tour guide must be fully prepared to endure grumble and coming plaints. No matter how hard a tour guide tries to serve the tourist attentively, there would always be someone who finds fault to make complaints. So the tour guide must be fully prepared for this and, when this happen, he must have enough of the patience and tolerance to proceed with without his work without resentment.
导游情景英语口语理论教学大纲 一、课程的性质与任务 课程的性质：本课程是为旅游英语专业学生大学阶段所开设的一门专业基础课程。 课程的任务：通过本课程的学习，旨在传授系统的语言知识(语音、语法、词汇、篇章结构和语言功能等)，对学生进行全面、严格的基本技能训练(听、说、读、写、译)，培养学生初步运用英语进行交际的能力。同时指导学习方法，培养学生的逻辑思维能力，丰富社会文化知识。增强学生对文化差异的敏感性，为学生升入高级阶段的英语学习打下良好、扎实的基础。 前导课程：本课程的前导课程为旅游英语、导游业务等，这些课程对于培养和提高学生旅游口语能力有一定积极作用。 二、教学基本要求 本课程以技能训练为主，使学生通过学习不仅获得从事旅游业必须掌握的英语专业词汇，并使学生具有较强的运用旅游英语进行口语交流的能力，达到从事一般旅游业所需的英语能力。 本课程所应完成的教学任务是通过听说综合训练，培养学生学习旅游英语的兴趣，掌握正确的学习方法，达到能够能够独立运用英语进行专业场景下的交流的目标。 本课程的主要采取网络教学、课堂教学和自主学习相结合的立体模式，营造个性化学习环境，努力为学生自主学习创造条件。 本课程的教学环节主要包括课堂讲授、模拟对话、课外练习、情景表演，采用先听后说的复述式教学方法，有利于活跃课堂气氛和调动学生的学习积极性。通过本课程各个环节的学习，重点培养学生的英语口语应用能力。 具体应达到以下几方面的要求： 1、词汇 主要内容：掌握常用旅游英语专业词汇及与之相关的固定搭配，使学生在原有的基础上领会并掌握1000左右的旅游专业词汇，以及由这些词汇构成的常用旅游专用词组和句型。 2、听的能力 能听懂一般旅游交际中的英语会话，语速为每分钟100—120词，理解正确率达70% 以
一、单项选择 P270 1、Here,as in most other parts of the hilly county,one school served for up to four or five________ villages. A)scattered B) maintained C) outdated D) surrounded 2、Work ______ on the construction site last April and was completed within fifty-two weeks. A)varnished B) commenced C) departed D) projected 3、As to this product, the technical obstacles to be ______ for designing are much less than for manufacture. A)generated B) prescribed C) overcome D) exceeded 4、The doctor told me I had to expect such things at my age and simply ______ some vitamin pills. A)dissolved B) stuffed C) recommended D)exceeded 5、I ______ upwards and could see a few stars twinkling in the sky; one seemed much brighter than the others. A)tuned B) gazed C) pleaded D)twisted 6、Lucy stood at the gate waving to her departing daughter until the car is ______. A)out of style B) in all likelihood C)out of sight D) out of place 7、The Party should be able to respond to these ______ needs more effectively than any other organization and provide clear leadership. A)urgent B)characteristic C)remarkable D)arbitrary 8、The weed in the pool should be left untouched until the young frogs have ______. A)shaped B)departed C)soared D)detached 9、The woman and three children were now laughing and I was pleased about that, as they had looked ______ when I entered their house a few moments before. A)bruised B) scared C)poised D)scrubbed 10、Few gardens are large enough to ______ a full-grown tree like oak or beech. A)overtake B)maintain C)surround D)accommodate 11、With the spread of vast computer data banks, it will soon be possible to _______ individuals walking along a street , whether or not they have committed a crime. A)identify B) embody C)subsitute D) picture 12、In a few hurried situations I Forgot to switch on, and missed the picture opportunity while trying to ______ why the camera wasn’t working.
美式论文、报告写作技巧 编者按：美式教育的特点即是课程内容强调学生参与及创新运用，因此，报告便成了常见的考核学生学习成果的方式，比如实验报告、学期报告、专题报告、研究报告及论文（含毕业论文）等。研究生presentation 及seminar 的机会更是占很大的比重，有些甚至占学期成绩很大比例。如何完成报告、论文同时得到良好的成绩，是本文提供给有志留学的有心人参考的目的。 美国大学生由於自小已养成自动寻找答案习惯，在启发式的教育环境下，写报告、论文对他们来说比较不陌生，虽然专业知识上美国学生不见得比外籍学生强，但是表达能力由於自小培养，加上英语能力的优势，常比外籍学生在报告、论文方面有较隹的利基。反之中国学生比较缺乏报告写作的训练，因此如果在留学过程中无法适应美式教育会比较辛苦，其实论文、报告的写作要领其实不难，只要把握技巧就可水到渠成。 通常论文由篇首(Preliminaries)，本文(Texts)以及参考资料(References)三部分构成；而这三大部分各自内容如下： (一) 篇首： 封面(Title) 序言(Preface) 谢词(Acknowledge) 提要(Summary) 目录(Tables and Appendixes) (二) 本文： 引言(Introduction) 主体，含篇(Part)、章(Chapter)、节(Section) 、以及注释(Footnotes) (三)参考资料： 参考书目(References or Bibliography) 附录资料(Appendix)。 进行论文或报告写作之前，先要确定想要表达的主题，主题确定后，将其具体表达，即为题目。题目可以提供研究者： 一.研究的方向
事业单位面试题目及参考答案 1.你所在的小区有一块空置的绿化地，有居民提议建停车场，也有居民提议保留绿地，双方因此产生争吵，领导让你去调解，你会怎么做? 作为社区工作人员，我有责任维护小区居民的和谐和安全。针对此次出现的居民因为空置绿地而产生的争吵，我会采取如下方法加以调解。 首先，第一时间赶到争吵现场，拉开双方进行劝架，告知双方争吵无益于问题解决，希望双方能够在心态平和的情况下推举出代表以促成问题的解决。 其次，联系小区物业及开发商，详细查询设置此块绿地的目的及本小区的车位数量和日常停车情况，以做到对绿地去留心中有数。 再次，与两方居民代表进行交谈，了解双方诉求。有居民提议建停车场，可能是因本小区存在停车难的问题，鉴于此我会结合前期在小区物业管理部门得到的信息以及居民 的陈述，综合考虑于空置绿地上兴建停车场的建议是否可行。有居民提议保留绿地，可能是出于绿地的紧急避难功能，我也会认真考虑该部分居民的意见，同时结合从物业部门和开发商处了解到的信息综合考虑解决方案。 再次，联系物业部门负责人、交通部门负责人及居民代表等坐下来共同商讨空置绿地的处置办法。若空置绿地是为
小区居民保留紧急室外避难场所而建，且小区内停车难问题并不严重，则会从保护居民人身安全角度出发，空置绿地需要保留。如果小区内车位紧张，停车难现象严重，则我会和物业及交通部门商讨，考虑能否在不影响绿地作为紧急避难场地之功能的前提下，从绿地中划出一小块地方用于停车，以缓解小区内部停车难的现状。 最后，召开小区居民大会，将全部保留绿地和部分保留绿地两种预设方案公诸于众，并详细阐明两种方案制定的原因及绿地的作用和小区内当前面临的停车难问题。由小区居民公开投票，自己选择绿地的处置办法。待投票结束后，总结居民的意愿，妥善处理空置绿地，以使空置绿地更好发挥作用。 2.某旅行团由于管理组织不善，车辆调度出现问题，导致游客少看了好几个景点，游客要求旅行社赔偿，但是旅行社只进行了赔礼道歉，针对此事你怎么看? 游客选择旅行社跟团出游，是为了更加省时省事，但该旅行团并非因不可抗力因素而不得不改变旅游线路，只是因
研究探索型实验有利于挖掘学生的潜力，培养其创造思维能力，是由学生按照自己所掌握的资料、内容进行方案设计并进行实验操作，进而对会计信息的生成过程、会计信息的结果进行分析和总结。这种实验模式适用于综合实验。本科会计专业与高职高专等职业技术教育的一项重要区别是本科会计实验中，除了强化学生的实践能力外，还要注意培养学生的研究能力，财经类院校本科会计专业会计实验教学体系要根据人才培养目标及会计人才市场导向，构建多层次、多角度、综合化、全方位的会计实验教学体系。以才能提升学生的实践能力，增强其适应能力，为社会各界输送合格的会计人才。 参考文献：［１］杨光．会计学专业本科会计综合模拟实验模式探讨［Ｊ］．中国管理信息化，２００６，（３）．［２］张静伟．构建规范化会计实验教学体系及其实施模式的思考［Ｊ］．会计之友， ２００７，（６上）．２０１２年第·１２期太原城市职业技术学院学报 Journal of TaiYuan Urban Vocational college 期 总第１３７期Ｄｅｃ２０１２[摘要]近年来，导游人员资格考试中的英语类考生数量逐年递增，但是获证率较低，其主要原因在于口 试成绩较差，本文以山西省导游资格考试为例，基于导游人员资格考试英语口试方案，针对口试 中暴露出的问题，提出关于旅游英语教学的建议。 [关键词]英文导游口试； 旅游英语；教学[中图分类号]G423[文献标识码]A [文章编号]１６７３－００４６（２０１２）１２－０１２７－０２从山西省英文导游口试谈旅游英语课程教学 王 （太原旅游职业学院，山西太原０３０００６） 旅游业的蓬勃发展催生了旅游市场的繁荣，入境旅游人数的迅速攀升导致外语导游人才紧缺。以山西省为例，近年来英语类导游考生数量剧增，但是获证率较低。 大约７０％的外语类考生不能通过口试。参加英语类导游考试的考生大部分来自于高职院校的旅游英语专业，因此，旅游英语教学的成功与否直接影响到英语导游人才的培养质量。一、山西省２０１２年全国导游人员资格考试英语类 口试方案介绍 英语类导游口试采取室内模拟讲解形式。考核项目 包括景点讲解、专题讲解、语言表达、服务规范、礼貌礼仪、口译、综合知识问答，分值比例为６∶４∶４∶２∶１∶２∶１，总分１００分。其中，景点讲解１０分钟、专题讲解５ 分钟、口译及综合知识问答５分钟，共２０分钟。景点讲解涉及两条线路，即古建宗教游和晋商文化游，每条线路包括４个旅游景点，考生任选其中一条游线；专题讲解的内容是在题库中本人随机抽取一题；口译及综合知 识问答是在题库中由考官随机各选取一题。今年英语口试方案的内容、形式以及分值比例较往年相比：景点讲解、专题讲解、语言表达方面的分值加大。这说明旅游行业要求英语导游从业人员具有良好的景点和专题讲解能力、英语听说表达能力和翻译能力，懂得服务规范和礼貌礼仪，这为旅游英语的教学提出了新的要求。二、景点讲解环节中出现的问题１．不熟悉英文导游词，冷场现象频出由于考生对导游词的熟悉程度不够，讲解时常出现语言中断、知识性错误及弃考的现象。具体表现为：讲完一句突然忘记了下一句，需要回想中文，继而接着讲解，某考生在１０分钟的讲解中此现象发生８次；有的考生在现场讲解中出现了知识性错误，或将朝代记错，或将景点顺序打乱，或将历史人物混淆等等；有的考生心存侥幸，只准备一、两个景点的英文导游词，在考试时如果抽不到自己准备的景点便放弃考试。２．机械背诵导游词，缺乏讲解技巧尽管一些考生对导游词的熟悉程度较高，但是由于缺乏驾驭语言的能力，导致在考场上照本宣科，逐字逐句地背诵导游词，缺乏讲解技巧，相应的体态动作和表情也不可能自然展现。最直观的感觉就是在背诵景点的英文介绍，枯燥无味，毫无感染力可言。一旦考官提问或打断其思路，这类考生便不能继续讲解下去。３．缺乏跨文化交际能力，出现翻译错误考生在准备英文导游词时，直接将中文讲解词拿来翻译成英文，不推敲、 不思考外国游客的语言习惯，忽略!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ［３］任秀梅，赵晓华，杨权力．会计实验教学体系的构建研究［Ｊ］．北方经贸，２００５，（１０）．［４］贺茂清．ＷＴＯ与中国会计［Ｍ］．北京：经济科学出版社，２００２．［５］万韬略．培训对中国会计行业发展的重要性［Ｍ］．北京：经济科学出版社，２０００．［６］郭强华，涂江红．师生观念大碰撞：会计教育改革［Ｊ］．财务与会计，２００２， （１１）．［７］阎达五，王化成．面向２１世纪会计学系列课程及其教学内容改革的研究［Ｊ］．会计研究，１９９８，（９）． ［８］王晓东，田利军，高建立．基于科学发展观的现代会计学构建［Ｊ］财会通讯， ２００９，（２下）．［９］李蕊爱．积极探索会计专业实践性教学的有效途径［Ｊ］．中国高等教育，２０１１，（１９）． 127··
英语测试题及答案 为大家收集的英语测试题及答案，仅供参考，大家一起来看看吧。 英语测试题及答案1 I. 单项选择(15分) 1. Mr Johnson _________ a child at the start of the 1950s. A. is B. are C. was D. were 2. -How about the young lady? -It’s hard to say, but her voice _________ beautiful. A. sounds B. hears C. listens D. smells 3. The temperature was below zero. It was difficult to _________ the car. A. move B. got C. begin D. start 4. John Lennon and Paul _________ the main songwriters of the Beatles in 1960s. A. are B. is C. was D. were 5. -What do you usually do on Sundays? -We _________ at the guitar group. A. enjoy B. have good times C. enjoy ourselves D. like ourselves 6. -May I help you with some jeans, sir? -Yes, I’d like to try on the blue _________. A. pair B. one C. two D. ones 7. More and more people in Beijing can talk and write _________
导游服务规范知识（含职业道德规范） 1 what are the basic moral norms for the citizens in our country? the basic moral norms refer to loving our motherland ,abiding by law, keeping credit , being united and friendly ,being thrifty and hardworking, and offering as tribute. 2 what is the specific connotation of our socialism ethics the specific connotations refer to three aspects, that is , a core of serving people, a principle of collectivism, and the basic content of ‘the five love’(love our motherland, love people, love labor, love science, love socialism) 3 what are the features of the tourist professional ethics there are four key features, that is ,progressive on times, loftily objective, highly conscious and extensively practice 4 what are the basic norms of socialism tourist professional ethics the basic norms include loving one’s position and hardworking, to be honest and credible, keeping justice, serving the visitors, contribute to the society 5 what contents do the tourist professional ethics presently include it include three aspects, one is ‘the three views’ education of Marxism(view of world ,view of life, view of value),the other is ‘the three virtues’ education of socialism(social ethics, family virtue, professional morals),still one is ‘the three consciousness ’education of professional morals of the tourism industry (political ,job love and service consciousness) 6 what are the principles for the guide to comply with when serving the tour group (1)positively strive for cooperation of others (2)respect authority and interest of other people (3)found a relation of mutual friendship (4)respect each other and share the duties 7 in order to master the travel tickets situation of the tour group, the local guide should check as follows (1)make sure that the ticket for the next leg have booked and implement the modified booking if there are any change (2)find out if there are return tickets and the international tickets for domestic passage (3)make clear of the tickets type 8 how do local guide make preparations before guiding (1)the local guide should be well prepared for the key items by familiarizing the introduction materials in foreign language (2)when receiving professional group, local guide should know about related knowledge and technical terms/jargon (3)prepare topics which may interest the visitors, such as the highlights at that time or the great news home and abroad 9 the methods of recognizing tour group local guide can meet tourist by lifting a sign or flag at an eye-catching position.Meanwhile,he should actively judge his group from the ethnic features and dress ,agent badge .Still ,he can make out by checking the group number ,the pax ,or the name ,ect. 10 local guide need to make a brief introduction of the locality, such as the climate condition, the population, culture and tradition, native products, history etc.on the way, he also can introduce the city appearance, general development situation and the key buildings and avenues 11 local guides should introduce the basic conditions of the hotel ,including the hotel name and position, the distance from airport, its level, scale, ,main facilities ,direction. and the check-in procedure,etc
事业单位面试经典题目 典型例题：领导安排你和张三共同去完成一项任务，明确由你负总责。可张三在具体操作中极不配合你，你该怎么办 答：下面我开始回答第N题，对于题中所述情况，我会从以下几个方面来处理。（总起，作用和上个题型一样，只是表述上的差别，注意应表述为从以下几个方面来处理，因为这个题目是需要你提出具体措施的，而不能说这样认为云云。有疑问的请参考帖3） 第一、沉着冷静，团结张三，不要轻易表露自己的情绪，更不能责怪张三，以免产生矛盾。（我对这点这样概括的：深藏不露，稳定情绪。不同的题目只要题型相同都可以这么答） 第二、认真回顾与张三过去的合作，想想是否有过结。如果是我的原因，会主动与之沟通，表示歉意，做到与人为善。如果是张三对工作有意见，应与之交流，劝他顾全大局，改变态度，赢得他对我工作的支持。（这一点就是对题目中各种情况的具体分析了，具体要求就是冷静分析，找出原因，合理应对。这里是作为一点回答的，当然如果你觉得内容充实，也可以分为几点来回答。还可以这一点分析原因，下面再分点解决问题。不过注意不要太甬长，面试答题最忌讳长篇大论。） 第三、虽然领导要我负总责，但是必须谦虚谨慎，不摆架子，以谦虚谨慎的作风赢得张三的支持。（这一点还是对关系处理的补充，强调的是谦虚的态度问题，在不同题目中可以突出不同的重点） 第四、如果张三坚持不改正态度，与之沟通也无效果，我会建议领导为使工作圆满完成，对张三的工作进行调整。第N题回答完毕！（考虑最坏结果，做出万不得已之举。而领导是一个公务员面对无法解决的困难时的最后救命稻草，如果是与上级的矛盾，则体现为下级服从上级。无论题目中出现哪种情况都如此。） OK，深刻理解下这道题目的解答方法吧，下面再来继续看例题，试着先不看答案，套用上面答题方法。 例：你和张三同时被某单位录用为公务员，两年后，张三被提拔了，而你的实绩比张三好，可没有提拔你，你如何看待 答：下面我开始回答第N题，对于题中所述情况，我会从以下几个方面来看待和应对。（注意此题问的是该如何看待，你回答时当然也需要回答如何应对。） 第一、淡泊名利，正确看待提拔和组织的决定，即使有想法也不应该表露出来。 第二、认真分析原因，张三能被提拔，自有其过人之处，要么组织能力强，要么公关意识浓，要么与同事间关系处理得好，我不能轻易发牢骚。 第三、对照张三的长处，弥补自身短处，克服自己的缺点，取人之长补给之短。 第四、单独跟领导汇报思想和工作，请领导谈谈对我的看法，请领导给出意见。这样能加强与领导的沟通，在领导的指导下更好的成长。
电大英语考试试题及答案 交际用语 A（（句子的开头字母）） 1、Afternoon, sir. Where to? A. Please get me to the airport 2、Are you sure about that? D. Oh, yes. I’m absolutely positive 3、All the team members tried their best,We lost the game, .A.However 4、A lecture hall is where students attend lectures.C.one B 1、Before I got to the cinema, the film . A.had begun C 1、Could you tell me where Mr. Lake is?-- B. At the office 2、Can I help you to get it down? C. Thanks. It’s so nice of you 3、can you turn down the radio,please?B.I’m sorry,Ididn’t reahze it was that loud 4、Can I get you a couple of tea?A.That’s very nice of you D 1、Do you think the exam will be put off? C. Not likely 2、Don’t worry,There is --------------roomfor all your books here C.enough E 1、Excuse me, would you lend me your calculator? A. Certainly. Here you are 2、Excuse me,now can I get to the nenrest supermarket?D.Sorry,sir,I’m a stranger here myself F 1、Fine weather it is! A.What H 1、Hello, Sally. How’s everything?— D. Just so-so 2、Hello, could I speak to Don please?-- _D. Who’s speaking? 4、How’s the movie? Interesting? C. Far from. I should have stayed home watching TV 5、Her parents died when she was very young,so she was brought up byher aunt. 6、-------he said is quite right. B.What 7、Hello,Saiiy,How’s everything? C.Just so-so I 1、I don’t like the spots programs on Sundays.—B. Neither do I 3、In my opinion, you’d better take a couple of days off.A. I’ll take your advice 4、I think the Internet is very helpful. — A. Yes, so do I 5、I have an appointment with Dr. Johnson. —C. Please wait for minute. He is busy now 6、I’m trying to call Marie, but there’s no answer. D. Really? Maybe she’s out 7、Is this the motel you mentioned? B. Yes, it’s as quiet as we expected 8、It happened on a winter night 9、I know it isn’t important but I can’t help thinking about it 10、I don’t suppose he will attend the meeting,B,will be 11、I think all these are main points much attention B.worthy of 12、I prefer classicmusic pop muice. D.to 13、I’m tired. I working very hard.B.have been L 1、Let’s take a walk. A. Yes, let’s 2、Let me the case carefully berore I apaw a conclusion.B.look into M 1、May I help you, madam?-- D. Yes, I’d like 2 kilos of oranges
导游考试真题 试卷一 Part I True or False (5 points, 0.5 points each) Directions: There are 10 statements in this section. For each statement there are 4 choices marked A, B, C and D. You should read them carefully, and choose the ONE answer you think is the best answer. Then mark the corresponding letter on your Answer Sheet. （注意：请将1-10题的答案填涂在答题卡上; 否则无效。） 1. It’s not necessary for tour guides to abide by professional ethics. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 2. English proficiency is a powerful tool for tour guides. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 3. Security of tourists is not always the most important issue. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 4. The tourists have no right to verify the travel plan. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 5. Round-the-clock room service isn’t offered in a 5-star hotel. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 173
江西省事业单位招聘考试面试真题回顾 江西事业单位面考试面试真题（一） 1.从机场出去的路被大雪封了，堵车，这时一名司机和他车上的乘客因要赶回去 过年，扬言要冲卡，这时你作为现场唯一一名交警你怎么办？ 2.当今洋节在国内盛行，而中国节日却在外国盛行，有人说“只有民族的才是世 界的”你怎么看？ 3.你要扶持调查灾情，很急，当你找单位车辆管理负责人要求调车时，他告诉你 车都安同去了，没有车了，此时班车也没有了你怎么办？ 江西省事业单位考试面试真题（二） 1.谈谈你的兴趣和专长 2.你发现已经送交领导的文件中有个小错误，你怎么办？ 3.请谈谈你对“不以恶小而为之，不以善小而不为”的看法 4.联系你的交友体会，谈谈如何与性格外向、内向的朋友相处 5.从以上你的面试表现，你的个性不适合本岗位的要求，对此你有何想法？ 江西省事业单位考试面试真题（三） 1.请介绍一下你的父母 2.如果你是一个卫生部门的员工，有群众打电话举报有很多人食物中毒，已经送 往医院，你又联系不到领导，这种情况下你会怎么做？ 3.国家禁止在黄金时段播放含色情、暴力、凶杀的电视剧，你怎么看？ 4.有人说管理是一种引导，有人说管理是一种服务，你怎么看？ 江西省事业单位考试面试真题（四） 1.有人说“做事不如做人，人脉关系最重要”，你怎么看待？ 2.你带团旅游，在宾馆退房时一房间的烟灰缸丢失，你怎么处理？ 3.一火车为了方便日籍乘客乘飞机，在最近的车站停了1分钟，对此很多人很有 意见，你怎么看待？ 4.让你作为代表参加一个自来水涨价的听证会，你会怎么办？ 江西省事业单位考试面试真题（五） 1.举几个你知道的“潜规则”的例子，你怎么看？ 2.市里组织一次提意见类型的活动，你单位的甲领导说，提几个实际问题上去，顺便可以解决一下，乙领导说，不要给市里添麻烦了，随便说几条就好了，丙领导说，让单位里的同志放开说，再提上去，你怎么办？ 3.有这样的措施（1）广州、东莞给低收入人群发红包（2）西安给购买商品房的 提供补贴，你怎么看？ 江西省事业单位考试面试真题（六） 1.你求职的目标是什么？动力是什么？你的优势在哪里？ 2.进单位后，发现原来比你差的同事，得到比你更多的重视，问你怎么办？ 3.一幅漫画，一个人站在一排窗口面前，分别是挂号室，门诊室，化验室，影像 科，药房等等，漫画下面有三个字；路漫漫……对此发表你的看法？ 江西省事业单位考试面试真题（七） 1.“工作不超过报酬的人，得不到超过报酬的工作”，谈谈你的看法 2.公司对新录用的大学生进行培训，为锻炼大学生的意志力，在培训环节中让学 员互相间受胯下之辱，所谓“受得辱中辱，方为人上人”，谈谈你的看法。
高二年级考试 英语试题2014.07 第一部分英语知识运用（共两节, 满分50分） 第一节语法和词汇知识(共20小题；每小题1分, 满分20分) 从A、B、C、D四个选项中, 选出可以填入空白处的最佳选项, 并在答题卡上将该项涂黑。 1. ______ new system makes it easier for people to have ______ access to railway tickets. A. The; 不填 B. The; an C. A; the D. A; an 2. Last night we went to Ann’s party，______ we enjoyed ourselves very much． A．there B．that C. which D. where 3. The local residents strongly objected to their cars ______for parking here. A. charged B. being charged C. charging D. be charged 4. Everyone can receive education. That is to say，education is taken as a right rather than a(n) ______． A．privilege B．encouragement C．assistance D．dignity 5. Though we take a great risk of investing in the project, it will______ in the long run. A. go off B. turn up C. pay off D. come up 6. Tom said that not until he began to work ______ how much time he had wasted. A. didn't he realize B. did he realize C. he didn't realize D. he realized 7. According to experts，China needs to ______ its one-child family planning policy to fight against a worsening gender (性别) imbalance and an aging population. A．arrange B．apply C．adjust D．adapt 8. ______ computers are of great benefit to the development of science and technology. A. The fact that B. That the fact is C. What the fact is that D. The fact is that 9．There is a mountain, ______ is always covered with snow. A. the top of that B. the top of which C. whose the top D. the whose top 10．He was ______by his husband’s sudden death and the loss of her pet dog. A. cast down B. cast away C. cast off D. cast aside 11．AIDS is said ______the biggest health challenge to both men and women in that area over the past few years. A．that it is B．to be C．to have been D．that it has been
2009-2010事业单位面试真题及解析 真题：您是市政府的工作人员，需要调查大学生村官的工作情况，面对基层群众(农民)、基层工作人员分别作一个开场白。 【题型分析】情景模拟 【参考答案】 1.面对基层群众(农民)：大叔大婶，你们好!我是咱们市政府的小王。眼看着一年又快到头了，今年的天儿不错，家里收成还好吧?…… 听说咱们这儿来了些大学生，到咱这儿当村官，不知道干的咋样啊?…… 2.面对基层工作人员：XX，你好!我是市政府的工作人员王XX(同时出示工作证)，这次来到这里，主要是想调查一下大学生村官的工作情况，希望得到你们的配合和协助。你们长期在基层工作，比较辛苦，对于大学生们在村里的工作情况也比较了解。知道你工作很忙，所以我会尽量抓紧时间…… 真题：金无足赤，人无完人，您有什么缺点和不足?假如您被录用，您将怎么克服您的缺点和不足? 【题型分析】认识自己 【参考答案】每一个人都有自己的缺点和不足，我也一样。我认为我的缺点是有时候有点追求完美，这样一来有可能会拖慢办事的效率，偶尔也会给合作伙伴带来压力。有缺点和不足并不可怕，重要的是能够改正缺点，弥补不足。我将从以下几个方面加强学习，进行改正。 第一，摆正心态正确认识。在遇到每一项工作的时候，我都应该准确地把握工作实质、明确目标，在思想上做好充分准备。不能因为自己的喜好而偏离工作应有的方向和要求。 第二，制定工作计划表。在开始每一项工作的时候，我都要制定好详细的工作进度控制表，将每个阶段的工作目标、内容以及时间详细列好。在开展工作的时候严格按照计划表进行，以免拖慢工作的进程。借此来养成好的工作习惯，以提高办事效率。 第三，加强与同事合作。每一项工作都不可能是自己独立一个人能够做好的，都是需要和同事一起合作才能将其做到真正的完美。这就要求我要在以后的工作中，多多与同事交流，虚心向同事学习。 假如有幸我能够通过此次考试，在以后的工作岗位上，我将严格要求自己，加强学习，发扬优点，改正缺点，竭尽所能做好领导交办的每一项任务，做一名合格的公务员。 真题：您作为单位的新进工作人员，领导让您制定一份单位的规章制度，您对单位不熟悉，您将怎么办? 【题型分析】如何做事 【参考答案】俗话说：“无规矩不成方圆”，好的规章制度能够在保证单位良好工作秩序方面发挥积极的作用。领导将这项任务交予我完成，我一定会努力做好，我将从以下几个方面入手，开展此项工作。