导游服务规范知识（含职业道德规范）
1 what are the basic moral norms for the citizens in our country?
the basic moral norms refer to loving our motherland ,abiding by law, keeping credit , being united and friendly
,being thrifty and hardworking, and offering as tribute.
2 what is the specific connotation of our socialism ethics
the specific connotations refer to three aspects, that is , a core of serving people, a principle of collectivism, and the basic content of ‘the five love’(love our motherland, love people, love labor, love science, love socialism)
3 what are the features of the tourist professional ethics
there are four key features, that is ,progressive on times, loftily objective, highly conscious and extensively practice
4 what are the basic norms of socialism tourist professional ethics
the basic norms include loving one’s position and hardworking, to be honest and credible, keeping justice, serving the visitors, contribute to the society
5 what contents do the tourist professional ethics presently include
it include three aspects, one is ‘the three views’ education of Marxism(view of world ,view of life, view of value),the other is ‘the three virtues’ education of socialism(social ethics, family virtue, professional morals),still one is ‘the three consciousness ’education of professional morals of the tourism industry (political ,job love and service consciousness)
6 what are the principles for the guide to comply with when serving the tour group
(1)positively strive for cooperation of others
(2)respect authority and interest of other people
(3)found a relation of mutual friendship
(4)respect each other and share the duties
7 in order to master the travel tickets situation of the tour group, the local guide should check as follows
(1)make sure that the ticket for the next leg have booked and implement the modified booking if there are any change
(2)find out if there are return tickets and the international tickets for domestic passage
(3)make clear of the tickets type
8 how do local guide make preparations before guiding
(1)the local guide should be well prepared for the key items by familiarizing the introduction materials in foreign language
(2)when receiving professional group, local guide should know about related knowledge and technical terms/jargon
(3)prepare topics which may interest the visitors, such as the highlights at that time or the great news home and abroad
9 the methods of recognizing tour group
local guide can meet tourist by lifting a sign or flag at an eye-catching position.Meanwhile,he should actively judge his group from the ethnic features and dress ,agent badge .Still ,he can make out by checking the group number ,the pax ,or the name ,ect.
10 local guide need to make a brief introduction of the locality, such as the climate condition, the population, culture and tradition, native products, history etc.on the way, he also can introduce the city appearance, general development situation and the key buildings and avenues
11 local guides should introduce the basic conditions of the hotel ,including the hotel name and position, the distance from airport, its level, scale, ,main facilities ,direction. and the check-in procedure,etc
12 a welcome speech include aspects as follows
(1)welcome the guests on behalf of the agent ,driver and me
(2)introduce my name ,the company I’m working for ,and the driver to visitors
(3)express my sincere wishes to serve them and hope they have a good time
13 the local guide should master the room numbers of the leader ,national guide and visitors after checking in the hotel.
Meanwhile he should tell them how to keep touch with him.
14 before leading the guests into their rooms, the local guide should introduce the restaurant site, the dinner time and some related regulations. when they use meal for the first time there, guide should actively lead them and tell the captain their special demands
15 having finished the job of that day, local guide should discuss with the leader about the time for waking-up and ask the leader to tell them. Meanwhile, he should inform the general lines or the floor attendant desk to make the morning call
16 the local guide can restate the arrangement ,including the site and time for meal and how long it will take to the attraction, or the great news at home and abroad.also,he can talk about the local customs, answer the visitors’ questions or make a brief introduction of the attraction. if it is a long journey, the guide can organize some exciting games
17 before arrival of the atrration ,the local guide should remind the visitors of the bus, such as its number ,color , sign, parking site,
leaving time.ect.before the map, guide should instruct the visiting route ,the time needed, the gathering time and place ect.still,the visitors should be told the notes during the visit. beginning the sightseeing ,the local guide need to tell them the attention notes
18 the local guide can review the visiting items of that day and tell some additional introductions if necessary.on the other way back guide need to introduce the en-route sights .before getting off the bus ,guide should forecast the program ,starting time and gathering place of the night or the next day. Remember to remind them of taking along with their belongs when getting off the bus
19(1)report it to the related department of the agent in time and try best to satisfy their reasonable requirements (2)if there exist some items needing extra charge, guide should tell the leader or guests beforehand and charge by regulation
(3) if there do exist some requirements that are too difficult to meet, guide should elaborate and persuade them patiently
20(1)check the transportation tickets
(2)discuss the times for luggage-out ,the gathering and starting-off ,morning call and having breakfast
(3) assist the hotel with the related bills
(4)return the documents of the travelers
(5)if the leading cadres will be present to see them off, local guide should well organize the farewell job seriously.
21(1)during the visit, the guide should take care of the security of the visitors and stay with them all the time .
(2)constantly count the numbers of visitors along with the national guide and leader ,avoiding the visitors’ getting lost
22.having finished the hand-over procedure ,the local guide should check the amounts of the luggage together with the leader and national guide. after examining if the luggage is locked ,firmly tied or damaged, deliver them to bellman and fill in shipment form
23 A farewell speech should include the following contents
(1)review the trip and express heartfelt thanks for visitors cooperation
(2)express the feelings of parting with the tour friends
(3)sincerely ask the visitors for complaints and suggestions on the whole reception job
(4)if there are something discontent during the trip, guide can take this opportunity to apologize to visitors again
(5)send best regards to them all
24if it is an outbound tour group, local guide can leave after the tourists enter into the isolated area for departure
if it is an inbound one, local guide mustn’t leave until the plane ,train, or the ship have started off
25(1)the introduction of the attractions should be in good proportion of details and brief and should be vivid
(2)local guide should well distribute the time for visiting and rest, especially for the weak
26(1)As one important part of tourist’s activities, local guide should strictly carry out the reception plan by leading tourists to the appointed shops and avoiding arranging too many shoppings
(2)before shopping, the local guide should introduce the local products and teach them how to distinguish ,how to consign and how long it will stay for shopping
(3)the local guide should alert guests not to be cheated when they are forcedly drawed by peddlers
(4)when the shops don’t offer standard service by underselling fake products, local guide should defend the benefits of guests
27(1)one day before the departure, local guide should check the tickets for the tour group, including the names, the flight number, time
and the port ect.if there is any change ,guide should make sure that the operation of the agent have informed the next leg
(2)local guide should assist the leader with the outbound tickets72hours before departure
28 Generally speaking ,the local guide don’t keep the travel documents and should immediately return to the visitors or leader after use .one day before departure, local guide should examine his own things to check no documents left and remind them to bring their passports and declaration forms for the customs inspection
29 what will the national guide do after entering the hotel
(1)National guide should positively assist the leader to check the visitors in the hotel
(2)Master the name list of the room distribution and the room number of the leader for mutual contact
(3)lead visitors to their rooms warmly
(4)take responsibility to attend the tour group if the local guide d oesn’t live in the hotel
(5)get the phone number of the reception desk and the way to keep touch with local guide
30 how do the national guide supervise the reception quality of each leg
(1)if there are obviously repetitions with the last legs on the arrangement ,the national guide should advise the local guide to make some necessary adjustments
(2)if there are complaints or suggestions on the local reception, national guide should tell the local guide sincerely and report to the agent if necessary
31 the national guide should link the leader and local guide or the visitors and the local guide for coordination.
Still, he should communicate with every legs of the visit to inform the situation for implementing the next reception
32 what service do the national guide offer en-route
(1)when by plane, national guide should actively get the supports of the stewards to service the visitors
(2)remind the visitors to take care of their things and keep safe
(3)organize the entertainments and assist to arrange the life of the visitors
(4)take care of the checks for transportation and give them to the next local guide after arrival
33 what will the national guide do at the final leg of the visit
(1)when trip ends, national guide should remind the visitors to take along with their valuables and documents
(2)to ask the visitors for complaints and suggestions on the whole reception job
(3)bid farewell ,expressing thanks to the visitors for their cooperation’s and welcome their next visit
34 the daily records of the national guide include
(1)the basic situations of the tour group
(2)the schedule and transportation
(3)the reception quality on each leg
(4)the problems and the settling process
(5)the reflection from visitors and improvement degree
35what principles should the leader comply with when checking and discussing the reception plan with the local guide
the leader need to abide by two principles
(1)when local guide need to alter the routing ,leader should insist that the schedule can be adjusted without reducing items .what is more, report to the domestic agent if necessary.
(2)If the local guide recommends self-paying items, leader should ask for the opinions of all the visitors beforehand
36 when the visitor orally sue against guide, how to handle
(1)listen attentively. no matter there is proper reason or not ,guide don’t plea immediately
(2)to survey and verify. The guide should report the problem to the agent and related tourism department immediately, and make survey seriously
(3)properly deal with the problem. having verified the reason, the guide should apologize to the prosecutor objectively
(4)continue to service. after handling ,the guide should thank the visitor and go on offering warm and considerate service
37 the four principles of guiding language refer that
(1)correctness, as an basic principle it refer to speaking in standard language
(2)to be clear embody that the guiding language should be scientific
(3)To be vivid reflects that the guiding language is artistic and interesting
(4)To be adaptability it means that using language should depend on specific occasion.
38 the eight key factors of guiding contents refer to speaking with the real material, proof, reason ,passion , good manner, being magical ,interesting and metaphorical
39 what principles should a guide comply with during guiding
the guide should comply with the following principles
(1)To be planned. exactly speaking, guide should have an complete plan of time arrangement when guiding the visitors
(2)To be objective.
(3)To be focalization. that is ,offering service acceding to the practical situation.
(4)To be adaptability. it means that guiding work should depend on the personal conditions .
40 In the terms of purchasing and consuming forms, what are the main differences between the independent tour and package tour?
Compared with the package tour ,there are five key differences on the following aspects
(1)The plan and arrangement of tour itinerary
(2)the charge pattern
(3)the price
(4)the degree of freedom
(5)the amount of the travelers
41 In the terms of the production and sales of travel products, what are the main differences between the independent tour and package tour?
Compared with the package tour ,there are five key differences
(1)less amount of sales
(2)more times of sales
(3)shorter reservation period
(4)more requirements
(5)more changes
42 what are the specific demands for the guide serving the independent traveler
the demands are as follows
(1)high efficient reception service
(2)high quality guide service
(3)fairly independent working ability and speaking ability
43 what are the specific demands for meeting the independent traveler ahead of time?
The guide should wait for meeting visitors 20minutes before their arrival by air.
Or meeting visitors at the station platform 30minutes before their arrival by train
44 what are the main motivations of the tourists
there are four main motivations ,that is ,the health motivaton,the culture motivation, the social relation motivation and the prestige motivation.
45 what are the common methods to offer mental service
there are five main methods as follows:
first ,to respect the tourists
second, keep serving tourists with smile
third, learn to speak in polite and gentle language
also, to make friends with the tourists
still, to offer personal service
导游情景英语口语理论教学大纲 一、课程的性质与任务 课程的性质：本课程是为旅游英语专业学生大学阶段所开设的一门专业基础课程。 课程的任务：通过本课程的学习，旨在传授系统的语言知识(语音、语法、词汇、篇章结构和语言功能等)，对学生进行全面、严格的基本技能训练(听、说、读、写、译)，培养学生初步运用英语进行交际的能力。同时指导学习方法，培养学生的逻辑思维能力，丰富社会文化知识。增强学生对文化差异的敏感性，为学生升入高级阶段的英语学习打下良好、扎实的基础。 前导课程：本课程的前导课程为旅游英语、导游业务等，这些课程对于培养和提高学生旅游口语能力有一定积极作用。 二、教学基本要求 本课程以技能训练为主，使学生通过学习不仅获得从事旅游业必须掌握的英语专业词汇，并使学生具有较强的运用旅游英语进行口语交流的能力，达到从事一般旅游业所需的英语能力。 本课程所应完成的教学任务是通过听说综合训练，培养学生学习旅游英语的兴趣，掌握正确的学习方法，达到能够能够独立运用英语进行专业场景下的交流的目标。 本课程的主要采取网络教学、课堂教学和自主学习相结合的立体模式，营造个性化学习环境，努力为学生自主学习创造条件。 本课程的教学环节主要包括课堂讲授、模拟对话、课外练习、情景表演，采用先听后说的复述式教学方法，有利于活跃课堂气氛和调动学生的学习积极性。通过本课程各个环节的学习，重点培养学生的英语口语应用能力。 具体应达到以下几方面的要求： 1、词汇 主要内容：掌握常用旅游英语专业词汇及与之相关的固定搭配，使学生在原有的基础上领会并掌握1000左右的旅游专业词汇，以及由这些词汇构成的常用旅游专用词组和句型。 2、听的能力 能听懂一般旅游交际中的英语会话，语速为每分钟100—120词，理解正确率达70% 以
导游服务规范知识（含职业道德规范） 1 what are the basic moral norms for the citizens in our country? the basic moral norms refer to loving our motherland ,abiding by law, keeping credit , being united and friendly ,being thrifty and hardworking, and offering as tribute. 2 what is the specific connotation of our socialism ethics the specific connotations refer to three aspects, that is , a core of serving people, a principle of collectivism, and the basic content of ‘the five love’(love our motherland, love people, love labor, love science, love socialism) 3 what are the features of the tourist professional ethics there are four key features, that is ,progressive on times, loftily objective, highly conscious and extensively practice 4 what are the basic norms of socialism tourist professional ethics the basic norms include loving one’s position and hardworking, to be honest and credible, keeping justice, serving the visitors, contribute to the society 5 what contents do the tourist professional ethics presently include it include three aspects, one is ‘the three views’ education of Marxism(view of world ,view of life, view of value),the other is ‘the three virtues’ education of socialism(social ethics, family virtue, professional morals),still one is ‘the three consciousness ’education of professional morals of the tourism industry (political ,job love and service consciousness) 6 what are the principles for the guide to comply with when serving the tour group (1)positively strive for cooperation of others (2)respect authority and interest of other people (3)found a relation of mutual friendship (4)respect each other and share the duties 7 in order to master the travel tickets situation of the tour group, the local guide should check as follows (1)make sure that the ticket for the next leg have booked and implement the modified booking if there are any change (2)find out if there are return tickets and the international tickets for domestic passage (3)make clear of the tickets type 8 how do local guide make preparations before guiding (1)the local guide should be well prepared for the key items by familiarizing the introduction materials in foreign language (2)when receiving professional group, local guide should know about related knowledge and technical terms/jargon (3)prepare topics which may interest the visitors, such as the highlights at that time or the great news home and abroad 9 the methods of recognizing tour group local guide can meet tourist by lifting a sign or flag at an eye-catching position.Meanwhile,he should actively judge his group from the ethnic features and dress ,agent badge .Still ,he can make out by checking the group number ,the pax ,or the name ,ect. 10 local guide need to make a brief introduction of the locality, such as the climate condition, the population, culture and tradition, native products, history etc.on the way, he also can introduce the city appearance, general development situation and the key buildings and avenues 11 local guides should introduce the basic conditions of the hotel ,including the hotel name and position, the distance from airport, its level, scale, ,main facilities ,direction. and the check-in procedure,etc
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事业单位面试题目及参考答案 1.你所在的小区有一块空置的绿化地，有居民提议建停车场，也有居民提议保留绿地，双方因此产生争吵，领导让你去调解，你会怎么做? 作为社区工作人员，我有责任维护小区居民的和谐和安全。针对此次出现的居民因为空置绿地而产生的争吵，我会采取如下方法加以调解。 首先，第一时间赶到争吵现场，拉开双方进行劝架，告知双方争吵无益于问题解决，希望双方能够在心态平和的情况下推举出代表以促成问题的解决。 其次，联系小区物业及开发商，详细查询设置此块绿地的目的及本小区的车位数量和日常停车情况，以做到对绿地去留心中有数。 再次，与两方居民代表进行交谈，了解双方诉求。有居民提议建停车场，可能是因本小区存在停车难的问题，鉴于此我会结合前期在小区物业管理部门得到的信息以及居民 的陈述，综合考虑于空置绿地上兴建停车场的建议是否可行。有居民提议保留绿地，可能是出于绿地的紧急避难功能，我也会认真考虑该部分居民的意见，同时结合从物业部门和开发商处了解到的信息综合考虑解决方案。 再次，联系物业部门负责人、交通部门负责人及居民代表等坐下来共同商讨空置绿地的处置办法。若空置绿地是为
小区居民保留紧急室外避难场所而建，且小区内停车难问题并不严重，则会从保护居民人身安全角度出发，空置绿地需要保留。如果小区内车位紧张，停车难现象严重，则我会和物业及交通部门商讨，考虑能否在不影响绿地作为紧急避难场地之功能的前提下，从绿地中划出一小块地方用于停车，以缓解小区内部停车难的现状。 最后，召开小区居民大会，将全部保留绿地和部分保留绿地两种预设方案公诸于众，并详细阐明两种方案制定的原因及绿地的作用和小区内当前面临的停车难问题。由小区居民公开投票，自己选择绿地的处置办法。待投票结束后，总结居民的意愿，妥善处理空置绿地，以使空置绿地更好发挥作用。 2.某旅行团由于管理组织不善，车辆调度出现问题，导致游客少看了好几个景点，游客要求旅行社赔偿，但是旅行社只进行了赔礼道歉，针对此事你怎么看? 游客选择旅行社跟团出游，是为了更加省时省事，但该旅行团并非因不可抗力因素而不得不改变旅游线路，只是因
研究探索型实验有利于挖掘学生的潜力，培养其创造思维能力，是由学生按照自己所掌握的资料、内容进行方案设计并进行实验操作，进而对会计信息的生成过程、会计信息的结果进行分析和总结。这种实验模式适用于综合实验。本科会计专业与高职高专等职业技术教育的一项重要区别是本科会计实验中，除了强化学生的实践能力外，还要注意培养学生的研究能力，财经类院校本科会计专业会计实验教学体系要根据人才培养目标及会计人才市场导向，构建多层次、多角度、综合化、全方位的会计实验教学体系。以才能提升学生的实践能力，增强其适应能力，为社会各界输送合格的会计人才。 参考文献：［１］杨光．会计学专业本科会计综合模拟实验模式探讨［Ｊ］．中国管理信息化，２００６，（３）．［２］张静伟．构建规范化会计实验教学体系及其实施模式的思考［Ｊ］．会计之友， ２００７，（６上）．２０１２年第·１２期太原城市职业技术学院学报 Journal of TaiYuan Urban Vocational college 期 总第１３７期Ｄｅｃ２０１２[摘要]近年来，导游人员资格考试中的英语类考生数量逐年递增，但是获证率较低，其主要原因在于口 试成绩较差，本文以山西省导游资格考试为例，基于导游人员资格考试英语口试方案，针对口试 中暴露出的问题，提出关于旅游英语教学的建议。 [关键词]英文导游口试； 旅游英语；教学[中图分类号]G423[文献标识码]A [文章编号]１６７３－００４６（２０１２）１２－０１２７－０２从山西省英文导游口试谈旅游英语课程教学 王 （太原旅游职业学院，山西太原０３０００６） 旅游业的蓬勃发展催生了旅游市场的繁荣，入境旅游人数的迅速攀升导致外语导游人才紧缺。以山西省为例，近年来英语类导游考生数量剧增，但是获证率较低。 大约７０％的外语类考生不能通过口试。参加英语类导游考试的考生大部分来自于高职院校的旅游英语专业，因此，旅游英语教学的成功与否直接影响到英语导游人才的培养质量。一、山西省２０１２年全国导游人员资格考试英语类 口试方案介绍 英语类导游口试采取室内模拟讲解形式。考核项目 包括景点讲解、专题讲解、语言表达、服务规范、礼貌礼仪、口译、综合知识问答，分值比例为６∶４∶４∶２∶１∶２∶１，总分１００分。其中，景点讲解１０分钟、专题讲解５ 分钟、口译及综合知识问答５分钟，共２０分钟。景点讲解涉及两条线路，即古建宗教游和晋商文化游，每条线路包括４个旅游景点，考生任选其中一条游线；专题讲解的内容是在题库中本人随机抽取一题；口译及综合知 识问答是在题库中由考官随机各选取一题。今年英语口试方案的内容、形式以及分值比例较往年相比：景点讲解、专题讲解、语言表达方面的分值加大。这说明旅游行业要求英语导游从业人员具有良好的景点和专题讲解能力、英语听说表达能力和翻译能力，懂得服务规范和礼貌礼仪，这为旅游英语的教学提出了新的要求。二、景点讲解环节中出现的问题１．不熟悉英文导游词，冷场现象频出由于考生对导游词的熟悉程度不够，讲解时常出现语言中断、知识性错误及弃考的现象。具体表现为：讲完一句突然忘记了下一句，需要回想中文，继而接着讲解，某考生在１０分钟的讲解中此现象发生８次；有的考生在现场讲解中出现了知识性错误，或将朝代记错，或将景点顺序打乱，或将历史人物混淆等等；有的考生心存侥幸，只准备一、两个景点的英文导游词，在考试时如果抽不到自己准备的景点便放弃考试。２．机械背诵导游词，缺乏讲解技巧尽管一些考生对导游词的熟悉程度较高，但是由于缺乏驾驭语言的能力，导致在考场上照本宣科，逐字逐句地背诵导游词，缺乏讲解技巧，相应的体态动作和表情也不可能自然展现。最直观的感觉就是在背诵景点的英文介绍，枯燥无味，毫无感染力可言。一旦考官提问或打断其思路，这类考生便不能继续讲解下去。３．缺乏跨文化交际能力，出现翻译错误考生在准备英文导游词时，直接将中文讲解词拿来翻译成英文，不推敲、 不思考外国游客的语言习惯，忽略!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ［３］任秀梅，赵晓华，杨权力．会计实验教学体系的构建研究［Ｊ］．北方经贸，２００５，（１０）．［４］贺茂清．ＷＴＯ与中国会计［Ｍ］．北京：经济科学出版社，２００２．［５］万韬略．培训对中国会计行业发展的重要性［Ｍ］．北京：经济科学出版社，２０００．［６］郭强华，涂江红．师生观念大碰撞：会计教育改革［Ｊ］．财务与会计，２００２， （１１）．［７］阎达五，王化成．面向２１世纪会计学系列课程及其教学内容改革的研究［Ｊ］．会计研究，１９９８，（９）． ［８］王晓东，田利军，高建立．基于科学发展观的现代会计学构建［Ｊ］财会通讯， ２００９，（２下）．［９］李蕊爱．积极探索会计专业实践性教学的有效途径［Ｊ］．中国高等教育，２０１１，（１９）． 127··
事业单位面试经典题目 典型例题：领导安排你和张三共同去完成一项任务，明确由你负总责。可张三在具体操作中极不配合你，你该怎么办 答：下面我开始回答第N题，对于题中所述情况，我会从以下几个方面来处理。（总起，作用和上个题型一样，只是表述上的差别，注意应表述为从以下几个方面来处理，因为这个题目是需要你提出具体措施的，而不能说这样认为云云。有疑问的请参考帖3） 第一、沉着冷静，团结张三，不要轻易表露自己的情绪，更不能责怪张三，以免产生矛盾。（我对这点这样概括的：深藏不露，稳定情绪。不同的题目只要题型相同都可以这么答） 第二、认真回顾与张三过去的合作，想想是否有过结。如果是我的原因，会主动与之沟通，表示歉意，做到与人为善。如果是张三对工作有意见，应与之交流，劝他顾全大局，改变态度，赢得他对我工作的支持。（这一点就是对题目中各种情况的具体分析了，具体要求就是冷静分析，找出原因，合理应对。这里是作为一点回答的，当然如果你觉得内容充实，也可以分为几点来回答。还可以这一点分析原因，下面再分点解决问题。不过注意不要太甬长，面试答题最忌讳长篇大论。） 第三、虽然领导要我负总责，但是必须谦虚谨慎，不摆架子，以谦虚谨慎的作风赢得张三的支持。（这一点还是对关系处理的补充，强调的是谦虚的态度问题，在不同题目中可以突出不同的重点） 第四、如果张三坚持不改正态度，与之沟通也无效果，我会建议领导为使工作圆满完成，对张三的工作进行调整。第N题回答完毕！（考虑最坏结果，做出万不得已之举。而领导是一个公务员面对无法解决的困难时的最后救命稻草，如果是与上级的矛盾，则体现为下级服从上级。无论题目中出现哪种情况都如此。） OK，深刻理解下这道题目的解答方法吧，下面再来继续看例题，试着先不看答案，套用上面答题方法。 例：你和张三同时被某单位录用为公务员，两年后，张三被提拔了，而你的实绩比张三好，可没有提拔你，你如何看待 答：下面我开始回答第N题，对于题中所述情况，我会从以下几个方面来看待和应对。（注意此题问的是该如何看待，你回答时当然也需要回答如何应对。） 第一、淡泊名利，正确看待提拔和组织的决定，即使有想法也不应该表露出来。 第二、认真分析原因，张三能被提拔，自有其过人之处，要么组织能力强，要么公关意识浓，要么与同事间关系处理得好，我不能轻易发牢骚。 第三、对照张三的长处，弥补自身短处，克服自己的缺点，取人之长补给之短。 第四、单独跟领导汇报思想和工作，请领导谈谈对我的看法，请领导给出意见。这样能加强与领导的沟通，在领导的指导下更好的成长。
导游面试的实用技巧 导游资格现场考试内容为模拟沿途讲解、模拟景点讲解、语言表达、导游规范、特殊问题处理及应变能力、综合知识、礼节礼仪等，满分100分。 导游资格面试前一定要熟背导游词，导游词的组织要口语化，但口语化，但也要有科学性的导游词，要有真实依据，不要讲解一些 道听途说的野史，最好是能整理出一套适合自己的导游词。宏鹏教 育导游面试课程，专业老师指导你的导游词，欢迎选择。导游词一 定要背熟，因为只有你背熟了，才能不怯场，有自信才能正常发挥! 所以，面试一定要提前早做准备，可以面对镜子或讲解给朋友听这 样多多练习，就算你在现场紧张了，也不要慌张，要慢慢稳定情绪，面带微笑讲解，因为，多数时候是会紧张的，这时候也是主考管， 考验你临场发挥能力，导游带团，尤其考验你的临场发挥和应变能力。 导游证面试需要衣着整洁、大方，但颜色不宜太艳(特别是女性，衣服的搭配颜色，不宜超过三种以上)，最好是套装，这样给人一种 成熟但不失庄重，特别注意的是：导游面试不易佩戴首饰，比如大 个耳环或戒指以及手链等等，发型要简单较好;总体要给主考官的感 觉你像个导游，适合导游，而不是其他行业的人员。 多使用礼貌用语，如“老师们好!”、“各位老师辛苦了!”、“谢谢您的指点!”、“再见!”等，虽然在考试评分细则中对此没 有硬性规定，但通常会影响到考官的主观印象，从而影响其打分。 在注重礼仪方面要注意：不仅要彬彬有礼，但也不要过于客套;讲解 导游词时，要注视准考官的脸，最好是目光要循环和每个主考官做 短暂交流，但不要盯着一个主考官不放，语气和语速要显出你的亲 切感和谦虚，不要东张西望或咄咄逼人。这样，在态度上就能给主 考官留下一个深刻的印象，从而，为自己的讲解赢得主动!让人感觉 你是一个适合做服务的人员。
导游考试真题 试卷一 Part I True or False (5 points, 0.5 points each) Directions: There are 10 statements in this section. For each statement there are 4 choices marked A, B, C and D. You should read them carefully, and choose the ONE answer you think is the best answer. Then mark the corresponding letter on your Answer Sheet. （注意：请将1-10题的答案填涂在答题卡上; 否则无效。） 1. It’s not necessary for tour guides to abide by professional ethics. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 2. English proficiency is a powerful tool for tour guides. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 3. Security of tourists is not always the most important issue. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 4. The tourists have no right to verify the travel plan. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 5. Round-the-clock room service isn’t offered in a 5-star hotel. A. It’s true. B. It’s hard to say. C. It all depends. D. It’s false. 173
江西省事业单位招聘考试面试真题回顾 江西事业单位面考试面试真题（一） 1.从机场出去的路被大雪封了，堵车，这时一名司机和他车上的乘客因要赶回去 过年，扬言要冲卡，这时你作为现场唯一一名交警你怎么办？ 2.当今洋节在国内盛行，而中国节日却在外国盛行，有人说“只有民族的才是世 界的”你怎么看？ 3.你要扶持调查灾情，很急，当你找单位车辆管理负责人要求调车时，他告诉你 车都安同去了，没有车了，此时班车也没有了你怎么办？ 江西省事业单位考试面试真题（二） 1.谈谈你的兴趣和专长 2.你发现已经送交领导的文件中有个小错误，你怎么办？ 3.请谈谈你对“不以恶小而为之，不以善小而不为”的看法 4.联系你的交友体会，谈谈如何与性格外向、内向的朋友相处 5.从以上你的面试表现，你的个性不适合本岗位的要求，对此你有何想法？ 江西省事业单位考试面试真题（三） 1.请介绍一下你的父母 2.如果你是一个卫生部门的员工，有群众打电话举报有很多人食物中毒，已经送 往医院，你又联系不到领导，这种情况下你会怎么做？ 3.国家禁止在黄金时段播放含色情、暴力、凶杀的电视剧，你怎么看？ 4.有人说管理是一种引导，有人说管理是一种服务，你怎么看？ 江西省事业单位考试面试真题（四） 1.有人说“做事不如做人，人脉关系最重要”，你怎么看待？ 2.你带团旅游，在宾馆退房时一房间的烟灰缸丢失，你怎么处理？ 3.一火车为了方便日籍乘客乘飞机，在最近的车站停了1分钟，对此很多人很有 意见，你怎么看待？ 4.让你作为代表参加一个自来水涨价的听证会，你会怎么办？ 江西省事业单位考试面试真题（五） 1.举几个你知道的“潜规则”的例子，你怎么看？ 2.市里组织一次提意见类型的活动，你单位的甲领导说，提几个实际问题上去，顺便可以解决一下，乙领导说，不要给市里添麻烦了，随便说几条就好了，丙领导说，让单位里的同志放开说，再提上去，你怎么办？ 3.有这样的措施（1）广州、东莞给低收入人群发红包（2）西安给购买商品房的 提供补贴，你怎么看？ 江西省事业单位考试面试真题（六） 1.你求职的目标是什么？动力是什么？你的优势在哪里？ 2.进单位后，发现原来比你差的同事，得到比你更多的重视，问你怎么办？ 3.一幅漫画，一个人站在一排窗口面前，分别是挂号室，门诊室，化验室，影像 科，药房等等，漫画下面有三个字；路漫漫……对此发表你的看法？ 江西省事业单位考试面试真题（七） 1.“工作不超过报酬的人，得不到超过报酬的工作”，谈谈你的看法 2.公司对新录用的大学生进行培训，为锻炼大学生的意志力，在培训环节中让学 员互相间受胯下之辱，所谓“受得辱中辱，方为人上人”，谈谈你的看法。
湖北省导游证面试导游词范文5篇 导游证书简称“导游证”，是持证人已依法进行中华人民共和国导游注册、能够从事导游活动的法定证件。以下是我整理的湖北省导游证面试导游词范文5篇，欢迎阅读参考! 湖北省导游证面试导游词范文(1) 湖北省襄樊市——古隆中来源：考试大【考试大：助你考试通关,掌握未来】2008年1月27日各位嘉宾，大家好!今天我们游览历史文化名城襄樊。襄樊是我们这次三国之旅的第二站，是三国时期著名的古战场。希望我的导游能进一步加深大家对三国历史的了解，也希望我的导游能使大家玩得高兴、玩得开心。三国故事湖北多，这可不是吹牛。三国演义120回，其中的75回就发生在我们湖北，而这75回中又有44回发生在襄樊。我们今天要参观的就是天下闻名的三国时期杰出的政治家、军事家诸葛亮躬耕十年、以待明君的古隆中。 隆中在襄樊城西13公里处，因“有山隆然而起”得名。《三国演义》中对隆中是这样描述的，“山不高而秀雅，水不深而澄清，地不广而平坦，林不大而茂盛”，是一个风景美丽的地方。 隆中之所以天下闻名，原因有三个：一是诸葛亮的躬耕之地，二是刘备在顾茅庐的所在之地，在是著名的“隆中对策”的提出之地。从晋代开始，仰慕诸葛亮大名的人们就在这儿修建了纪念诸葛亮的建筑。它们是：三顾堂、草庐亭、草庐碑、六角井、躬耕田、抱膝石、梁父岩、老龙洞、半月溪、小虹桥、武侯祠、野云庵等，被称为“隆中十二景”。这些建筑记载着诸葛亮在隆中的生活情况和有关传说。诸葛亮，字孔明，山东琅琊阳都人(今山东沂水县人)。父母早亡，从
小便随叔叔投靠荆州刺史刘表。 叔叔逝世以后，诸葛亮就在隆中盖了几间草房住下，他“昼勤四体，夜诵经书”，躬耕自食。古隆中内有数十亩“躬耕田”，据说便是诸葛亮当年耕作的地方。躬耕田旁有梁父岩，相传诸葛亮在劳动之余喜欢咏唱《梁父吟》，以寄托志向。诸葛亮的活动，渐渐引起了荆州有识之士的注意。徐庶、崔州平等有才识的青年，和他相交甚厚。 德高望重的襄阳名士庞德公品评诸葛亮为“卧龙”，蛰伏的蛟龙一旦腾飞，前途将不可限量。而沔南名士黄承彦更是把自己的宝贝女儿许配给他。虽然隆中有人说“莫学孔明择妇，正得阿承丑女”，其实，这是一个误会，黄承彦的女儿叫黄月英，小名叫阿丑。阿丑小姐不仅不丑，而且聪明、貌美，是一个不可多是的才女。她不仅是诸葛亮的贤内助，而且在诸葛亮的千秋功业中志了不小的作用。 公元207元冬天，在徐庶、司马徽的推荐下，刘备带着关羽、张飞，三顾隆中茅庐，向诸葛亮请教统一天下的良策。这就是千古传名的三顾茅庐。三顾茅庐的遗址，就在“三顾堂”上。它是诸葛亮的故居，也是隆中胜迹的主体部分。刘备的“三顾”和平等、坦诚相待，使诸葛亮改变了“苟求性命于乱世，不求闻达于诸侯”的初衷，当即提出了著名的《隆中对》。在《隆中对》中，诸葛亮冷静地分析了天下形势，提出了刘备集团的施政纲领。那就是取荆州，占益州，联东是，抗曹操，三分天下，进而统一中原的战略方针。 真可谓：“未出茅庐，先分天下。”从此，诸葛亮离开了隆中，为实现他在“隆中对”中提出的施政纲领，鞠躬尽瘁，死而后已。正是诸葛亮过人的才智、胆略，才使刘备迅速由小到大、由弱到强，建立了三分天下的蜀汉政权，刘备曾欣喜地对关羽、张飞说：“我有孔明，就像鱼儿有了水一样。”诸葛亮一生的业
2009-2010事业单位面试真题及解析 真题：您是市政府的工作人员，需要调查大学生村官的工作情况，面对基层群众(农民)、基层工作人员分别作一个开场白。 【题型分析】情景模拟 【参考答案】 1.面对基层群众(农民)：大叔大婶，你们好!我是咱们市政府的小王。眼看着一年又快到头了，今年的天儿不错，家里收成还好吧?…… 听说咱们这儿来了些大学生，到咱这儿当村官，不知道干的咋样啊?…… 2.面对基层工作人员：XX，你好!我是市政府的工作人员王XX(同时出示工作证)，这次来到这里，主要是想调查一下大学生村官的工作情况，希望得到你们的配合和协助。你们长期在基层工作，比较辛苦，对于大学生们在村里的工作情况也比较了解。知道你工作很忙，所以我会尽量抓紧时间…… 真题：金无足赤，人无完人，您有什么缺点和不足?假如您被录用，您将怎么克服您的缺点和不足? 【题型分析】认识自己 【参考答案】每一个人都有自己的缺点和不足，我也一样。我认为我的缺点是有时候有点追求完美，这样一来有可能会拖慢办事的效率，偶尔也会给合作伙伴带来压力。有缺点和不足并不可怕，重要的是能够改正缺点，弥补不足。我将从以下几个方面加强学习，进行改正。 第一，摆正心态正确认识。在遇到每一项工作的时候，我都应该准确地把握工作实质、明确目标，在思想上做好充分准备。不能因为自己的喜好而偏离工作应有的方向和要求。 第二，制定工作计划表。在开始每一项工作的时候，我都要制定好详细的工作进度控制表，将每个阶段的工作目标、内容以及时间详细列好。在开展工作的时候严格按照计划表进行，以免拖慢工作的进程。借此来养成好的工作习惯，以提高办事效率。 第三，加强与同事合作。每一项工作都不可能是自己独立一个人能够做好的，都是需要和同事一起合作才能将其做到真正的完美。这就要求我要在以后的工作中，多多与同事交流，虚心向同事学习。 假如有幸我能够通过此次考试，在以后的工作岗位上，我将严格要求自己，加强学习，发扬优点，改正缺点，竭尽所能做好领导交办的每一项任务，做一名合格的公务员。 真题：您作为单位的新进工作人员，领导让您制定一份单位的规章制度，您对单位不熟悉，您将怎么办? 【题型分析】如何做事 【参考答案】俗话说：“无规矩不成方圆”，好的规章制度能够在保证单位良好工作秩序方面发挥积极的作用。领导将这项任务交予我完成，我一定会努力做好，我将从以下几个方面入手，开展此项工作。
导游面试的自我介绍范文5篇 导游面试的自我介绍范文5篇 我叫林依依，本人学的是服务与导游。于今年6月份毕业于xxx 学校，今天来面试贵公司的导游一职。 在校期间，经过自己的努力，取得了普通话二级乙，初级计算机。餐厅等证书。在假期日，为提高自身的工作能力，曾到绍兴各个景点做讲解员。期间不仅锻炼了自己的口才，工作能力，更是增加了我的社会经历。 期间8月至今在义乌海洋世界担任务讲解员一职，工作期间负责馆内海狮表演、人鱼表演以及海洋生物的讲解，讲解中能做到口齿清楚，普通话标准，思路清晰。在这期间养成了良好的职业素质与素养，处事有责任心，有耐心。具有较强的沟通能力、客户服务能力。 虽然我不是最优秀的，但我一定是最尽力的！！如果我获得了这份工作，我将会很努力去做它，我希望能给我一次机会让我去做好它！不求做的最好，只求做的更好！ 我叫xxx，学的是旅游服务与导游专业。于去年6月份毕业于XXX学校，今天来面试贵公司的导游一职。
在校期间，经过自己的努力，取得了普通话二级乙，初级计算机．餐厅等证书．在假期日，为提高自身的工作能力，曾到绍兴各个景点做讲解员．期间不仅锻炼了自己的口才，工作能力，更是增加了我的社会经历。 实习期间8月至今在义乌海洋世界担任务讲解员一职，工作期间负责馆内海狮表演、人鱼表演以及海洋生物的讲解，讲解中能做到口齿清楚，普通话标准，思路清晰。在这期间养成了良好的职业素质与素养，处事有责任心，有耐心。具有较强的沟通能力、客户服务能力。 以上便是我自我介绍基本内容，您所看到的并不是我的全部。虽然我不是最优秀的，但我一定是最尽力的！！如果我获得了这份工作，我将会很努力去做它，我希望能给我一次机会让我去做好它！不求做的最好，只求做的更好！ 我叫**，本人学的是旅游服务与导游专业.于今年6月份毕业于XXX学校，今天来面试贵公司的导游一职。 在校期间，经过自己的努力，取得了普通话二级乙，初级计算机．餐厅等证书．在假期日，为提高自身的工作能力，曾到绍兴各个
全国英语导游人员资格考试模拟试题5 I. Listening Comprehension (15 points) II. Grammar and Vocabulary (20 points) Directions:This part contains 20 incomplete sentences, beneath each of which are four choices, marked A, B, C and D. You are to make ONE choice that can best complete the sentence. 16. The tourists have taken many photos. They are going to get the films when they got home. A. being developed B. developed C. developing D. to be developed 17. I believe he an accident, otherwise he would have arrived on time. A. would have had B. could have had C. should have had D. must have had 18. I am too busy these days. I would rather all of you next month for a dinner. A. come B. would come C. came D. had come 19. is often the case with a new idea, much preliminary activity and optimistic discussion produce no concrete proposal. A. That B. It C. Which D. As 20. In my opinion, he’s ______ the most imaginative of all the contemporary poets. A. in all B. by far C. for all D. at best 21. but also he proved himself a good tour guide. A. He showed himself not only a good student B. He showed not only himself a good student C. Not only had showed himself a good student D. Not only did he show himself a good student 22. It is of the utmost importance that you ,as a tour guide, here on time. A. be B. shall be C. are to be D. must be 23. Home is home, ever so homely. A. it is B. it were C. be it D. it be 24. ―May I speak to your manager Mr. Williams at five o’clock tonight?‖ ―I’m sorry. Mr. Williams to a conference long before then.‖ A. will have gone B. had gone C. would have gone D. has gone 25. , he is ready to accept suggestions from different sources. A. Instead of his contributions B. For all his notable contributions C. His making notable contributions D. However his notable contributions 26. I’ve never been to Beijing, but it’s the place . A. where I’d like to visit B. I most want to v isit C. in which I’d like to visit D. that I want to visit it most 27. We desire that the tour leader us immediately of any change in plans. A. inform B. informs C. informed D. has informed 28. As announced in today’s papers, the Shang hai Export Commodities Fair is also open on Sundays. A. being B. is C. to be D been 29. The facilities of the older hotel ________． A. are as good or better than the new hotel B. is as good or better than the new hotel C. are as good as or better than the new hotel
事业单位招聘面试真题 【网络综合- 事业单位招聘试题】： 事业单位面试： 1、从下列词组中选出5个你认为重要的，并简述理由？ 荣誉、独立性、成就感、丰厚的报酬、较高的社会地位、稳定性、能和上司像同事般轻松的相处、和同事愉快的相处等。 2、领导让你办一件事情，并指定一个老同志帮你，但老同志工作很忙，随便就说好让你自己去办，但领导对你办的事很不满意，你该怎么办？ 3、本单位搞一次大型活动，原负责筹备同志因工作调动，领导让你接手去办，你该怎么做？ 4、原材料为5元的生铁，做成马蹄钉，能卖三千元，若做成名表中的发条，能卖十几万元，请你谈谈看法？ 上海某区事业单位招聘面试： 1、谈谈你对报考岗位的了解和报考动机。 2、谈谈你在学校的担任职务和实践经历。 3、你所学学的专业(生物技术)和报考岗位不对口，你怎么看。 4、一个紧急电话被你接听，你会询问哪些细节？ 5、你的同事把你的功劳抢了，还被领导表扬，你如何应对？
监管： 1、自我介绍。 2、改章风波，大意是，以前用很少的钱刻章，现在由政府统一刻章，需要很多钱，要买设备，等等，你怎么看？ 3、(没大听懂，因为地方话)大意是，把10只犬放进一直笼子里让他们自相残杀，最后活下来一只，称作鳌，但很虚弱，你怎么看？ 4、你有一件很重要得工作要做，领导又给你一件工作，如果你接受了就会影响你的工作，你怎么办？ 5、把你分配到基层，你愿意么？ 省级机关： 1、请你说一说，教育中的“分数教育”和“素质教育”的看法? 2、你有信仰和恐惧吗？你对"敬畏"是如何理解的，为什么？ 3、是一个工作的安排题。 4、是一个从8个与生活和工作有关的词中选中三个，并分析为什么？ 5、如果你去参加一个公司的面试，但老总说你学的东西与它们要的用的职位毫不相关，你会如何做，遇到这种情况。 2009年7月25日山东省潍坊市事业单位考试面试真题 1、谈谈你对汶川地震的认识？ 2、你负责组织招聘全运会的志愿者，你如何开展？ 3、地震的微观征兆你知道哪些？
我考英语导游证得经验分享 我得英语导游证终于考过了,这就是我第二次考英导了,心中得压力自然很大。打电话查询,放下电话,松了一口气,便想把自己对考试得小小经验写下,希望能够帮助那些准备考英导得朋友。 考试之前,我也无数次得在网上查询资料。发现大家有共同一个问题,就就是-—“我可以考英导不？”英导得门槛其实很低,任何专业得本科生,英语专业得专科生(包括在读得学生)都可以考。还有很多得疑问就就是—-“我不就是英语专业得学生,我得英文够好不?”好不好,自己应该最清楚。英导最注重得就是口语,如果口语没问题,相对来说对笔头工夫得要求也更少一些、我也还就是新闻专业大三得学生,也没有过六级,但就是我两年得英语口试都考了不错得成绩。上次就是７3,这次就是8５,所以我想问题得关键就就是口语。 成为一名英语导游一直就是我得心愿,所以我大二时年龄一够(英导要求年满十八岁)就义无返顾得去旅游局报了名。当时一点头绪都没有,什么都不了解。听着报名得工作人员告诉我,笔试与中文导游一样,考得就是《导游基础知识》,《台湾问题》,《导游业务》,以及《政策与法规》。《导游基础知识》与《台湾问题》作为一科考试,而剩下得两门另合为一科得考试。口试得内容包括模拟景点讲解,知识问答,英汉互译以及口语问答、那模拟景点讲解以及知识问答就是现成给得,考试时抽取题目作答。不过问题就是中文得,答案要自己翻译成英文。英汉互译与口语问答就是现场发挥得,题目很广,基本上没办法准备、 先说说失败得笔试。那个时候我大二,报了名以后就规规矩矩地去听培训课、说就是培训,但那么多内容在短短得时间内哪有办法细讲,就就是拿着笔不停地画重点。我就开始懒散地不去上培训课,借别人得笔记来抄。然后感叹:不就几本书