英语听力教程4答案
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Unit 1 Shopping and Banking Online
Part 1 Getting ready
B: drop shopping mouse feet retailing
street get done third-party online
30% mails Britain gift-buying 50% net period
C: Major points Details
1. the site
2. merchant Addresses/phone number/call up
3. Strict safety measures
4.
Part 2 Net shopping under fire
A. delivery delivery
delivery charges
personal information 87%
returning goods 47%
order 35% dispatch 87%
money back two
B. Summary:
convenience choice obstacles complete trust
build consumers’ trust mature payment service
Part 3 Banking at home
A: Outline
1. C: limited opening hours
2. Online banking services
D: getting current information on products
F: e-mailing questions to the bank
3. A: competing for customers
4. A: having no computer at home
B: 1. It is banking through the Internet.
2. “Online banking” offers convenience which appeals to the kind of
customer banks want to keep.
3. Banks most want to keep people who are young, well-educated, and
have good incomes.
Part 4 More about the topic
B: English Good Customer Service American Good Customer Service
1. in a pleasant environment 1. human side
2. second to none a. family/…/occasions
in life
3. different customers b. a partnership
Example:
take a look at everything
alternatives 3. repeat business sales
come to sales assistants
4. first contact with the customer
Part 5. Do you know …?
1. c 2. b 3. c 4. c 5. c 6. b
Unit 2 Hotel or B&B?
Part 1 Getting ready
B:
This year An average year
35% 60%
45% 20%
60% 80%
30% 15%
50%
70%
30%
20%
C:
hotels prices Other related
information
£30/single; £60/double Children under 12
£29/full board
£28/double+bath excluded
1. hot food: fried egg 2. coffee tea jam cooked
3. dinner, bed and breakfast 4. the room plus all meals 5. Value Added Tax
Part 2 A touch of home
Outline
1. B&B
A. bed and breakfast
B. 15000
C. advantages over big hotels
2. A. meeting different people
3. Several features of Suit Us
A. built in 1883
B. …famous guests
4. A. B&B not suitable for some people
Part 3 Renting a car
A. Information about the customer
A family of three + camp equipment
Leaving on Fir., July 7th
Returning on Mon., July 10th
…
Best choice: a Pinto station wagon
Regular rate: $ 79.95
Special weekend rate: $ 59.95
Pick up: after 4 p. m. on Fri.
Return: by 10 a. m. on Mon.
Mileage rate: first 300 miles free, then 12 cents per mile
Other costs: Insurance $ 10
Sales tax 8%
Deposit $ 100
B: a compact car/ a station wagon/ automatic transmission/ current
models/ pick up/ return the car/ special weekend rate/ regular rate/
unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/
lowest rates
Part 4. More about the topic
A: 1. suite: a large room with a partition to separate the bedroom area
from the sitting room area
2. twin room: a room with two single beds for two people 3. Penthouse: a well-furnished and luxurious suite at the top of the
building
4. Lounge or sitting room: a room not used as bedroom, where
guests may read, watch television, etc.
5. single room: a room occupied by one person
6. double room: a room with one large bed for two people
B.
Room
type Rack rate Suitable for Features
£40 Staff of all
grades
£55 Sales staff
£150
Managerial
stall entertaining private
guest; the lake
£220
total privacy; … ;
country side; … ;
fully fitted kitchen
Part 4 Do you know…?
A:
Names of hotels Locations Ranks in general
category
Cernobbio, France —Italy 2 — 3
3 — 2
4 — 8
London, UK —Paris,
France
8 — 4
B: 1. F 2. T 3. F 4. F 5. T
Unit 3 “Planting” Money Part 1 Getting ready
B: 这部分没有给答案
C.
Tone Agree?
Sincere Doubtful Sarcastic Skeptical Surprised Emphatic Y N
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Part 2 National teach children to save day
A: Time: Thursday, April 17
Purpose: teaching children how to save money
Way of teaching: 2500 bankers making 5000 presentations
B: 1. Making savings visible and real: building up savings in a piggy
bank/ opening children’s own
bank savings account.
2. Encouraging children to save as much as they can: putting 25
cents away for
every dollar the
children earn
3. A first step toward learning to budget: giving children an