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三级企业人力资源管理师真题及答案

三级企业人力资源管理师真题及答案
三级企业人力资源管理师真题及答案

2013 年 5 月三级企业人力资源管理师真题及答案

一、职业道德基础理论与知识部分(第1~16 题)

(一)单项选择题(第1-8 题)

1 下述范畴中属于道德评价的是(C )

A.高低B大小C美丑D松紧

2 道德作为调节社会关系的重要手段,道德调节能够弥补法律调节的不足,其意思是说

(D)

A 道德调节无所不能,法律调节多有局限性

B “吃软不吃硬”是人的心理特点,所以道德调节更有效C道德比法律的适用范围广泛,调节具有事前性D道德存在的历史比法律更久远

3 我围社会主义职业道德建设的基本原则是A

A集体主义H爱同创新C包容和谐D共产主义

4 职业化包含多种层次的内容,其核心层是D

A职业化理念B职业化流程C职业化作风D职业化素养

5 在职业活动内在道德准则中,‘‘勤勉”的内涵是B

A当大和尚撞一天钟B不偷懒,不三心二意

C领导安排什么,就干好什么

D不讲求训划性,该卜什么就干什么

6“敬业”特征所要求的丰动、务实、持久的根本含义是A

A尽职尽责十科学认真十峰持不懈

B 崇尚自由十踏实肯干十坚持到底

C自觉服从十不苟言语十默默无闻

D不令而行十反对空谈十从一而终

7下列说法中,符合“比尔?盖菠关于十大员工优秀准则”要求的是( D )

A热爱并专注别人的工作

B对别的公司的产品抱有寻根究底的好奇心

C了解客户并满足自己的需求

D与公司制定的长期目标保持一致

8 下列对职业道德规范“诚信”本质内涵的理解,正确的是D

A表达自己的真心和愿望即为诚信

B物美价廉是诚信在商业领域的基本要求

C说话算话是减信的本质要求

D诚信是一种社会信誉和经营资质

(二)多项选择题(第9-16 题)

9 社会主义核心价值体系包括( CD )

A以儒家思想为核心的传统道德

B以发家致富为核心的共同理念

C. L/ 爱国主义为核心的K 族精神

【)以改革创新为核心的时代精神

10 根据“中国商业企业诚倍公约” .下列说法中正确的是(CD)

A排除或者限制淌费者合法权益应事先进行听证

B 商品促销巾的虚假宣传不应该超过合理限度

C对售山商品应该实行商品质量先行负责制

D应该主动征求消费者意见,妥善解决消费者投诉

11 践行“公道”职业道德规范的要求包括(AB)

A平等待人B公私分明C灵活机动D日事制宜

12 根据“禁止商业贿赂行为的暂行规定” ,下列说法中正确的是(

BCD ) A只有经营者采川财物于段贿赂对方个人的行为,才被定性为商业帅焙

B回扣是指经营者任销售商品时在账外暗中毗现金、实物等方式退给对方的价款

C经营者销售商品,可以以明示方式给予对方折扣

D经营者销售或者购买商品,可以以明示方式给中间人佣金

13 关丁职业纪律,正确的说法是( AD )

A理解的纪律要执行,不理斛的纪律也要执行

B完备的纪律要执行,不完备的纪律可以不执行

C领导的话要执行,它比执行纪律更具体、更重要

D本企业的纪律要执行,到了外部场合要执行对方的纪律

14 关于从业人员“执行操作规程”,弹解正确的是( AB )

A操作规程足艮期实践经验的总结,从业人员耍牢记操作规程

B为了熟练掌握操作规程,从业人员上岗前应反复演练操作规程

C从业人员的操作经验十分丰富时,可以适当简化操作规程

D操作规程并非成不变,从业人员可以大胆创新操作规程

15 下列关于职业道德规范“节约”的说法中,正确的是( ABC )

A节约的目的是合理利川资源,促进可持续发展

B 节约的重点是节省能源、原材料消耗,降低生产成本

C节约的方式因人而异,但节约的本质具打共同性

D节约的内容、领域十分宽泛,所以无法形成任何可操作性的行为规范

16 关于“奉献” ,正确的说法是( BCD )

A任何加班加点行为?均属于奉献行为

B 在做日常工作日内,多丁事、把事情做好做精也是奉献精神的体现

C衡量奉献与否的上要标准是看其有无为干好工作而努里的态度和精神

D具有奉献精神,能够赢得蜓多的成才机遇

二、职业道德个人表现部分(第17-25 题)

17 某员工| 被大家评选为业务标兵,公剐号召家向他学习,但你觉得这个标兵不合格,因为日常接触当中,你发现了他的许多缺点。对此,你会()

A向公刮反映标兵的情况

B既然是大家选的自己不会反对

C心里不舒服,但会跟着走个过场

D反思白己的认知,按公司要求做

18 四个人在一起交流学习体会,对于他们的观点,你能认可的是( )

A甲:“学习要捡管刷的学,否则就足浪费时间。”

B 乙:“结合工作需要学,感觉收获最大。”

C丙:“开卷有益,学习什么没关系。”

D 丁:“学习重在思考,思考之后学习的东西才变成自己的。”

19 一个顾客在购物时突然晕倒在地,不省人事,你从未遇到过这样的情况,也没有救护经验。这时你会( )

A马上告知主管 B 马上拨打打120

C请周围的顾客帮助救护D救人如救火,抬他去医院

20 你觉得某个以前和你关系要好的同事现在与你疏远了,对此你会( )

A 认为大家都在忙工作,正常现象

B怀疑有人挑拨?查找这个人是谁

C.合久必分,分久必台,元所谓

D主动找对方聊一聊,看看是什么缘故

21 对领导安排的工作,你的态度是( )

A领导安排什么,就尽力完成什么

B 先做计划,然后按计划执行

C悠着点儿干,不着急

D好像总有干不完的工作

22 公刮要搞一场大型产品推介会,要你制定个方案。对此,你会优先考虑的是

A是否有助干树立公司领导人的形象

B 当地政府的支持很重要,别怠慢了他们

C如何加强现场技术人员的接待宣传力量

D产品如何能够引起消费者的关注

23 下列说法中,你能够接受的是( )

A朋友比领导章耍,感情比规则重要

B钱不是万能的,但没钱是万万不能的

C关系是第一资源?身体是第一本钱

D人干事是现实之事,干人事是头等大事

24 你认为,朋友之间的良好感情基础足( )

A礼尚往来B相互关照C合作上进D敞开心扉

25 某员工围工作出了一点小差错,被主管劈头盖脸训斥一通。假如你就是这名员工你会

()

A觉得对方是在故意找荐,会当场理论一番B当场不言语,事后会找对方进行深入沟通C为了免受这个窝囊气,会直接打报告离职D虽然很难受,但能够接受

第二部分理论知识第26-125 题,共100 道题,满分为100 分

、单项选择题(第 26 -85 题,每题 1 分,共 60分.每小题只璃一个最恰当的答案,请 在答题卡上将所选答案的相应字母涂黑) 26 .按要素类别分配社会总产品或收人称为( B )

28.保护劳动者劳动权时,应该优先保护在劳动关系中事实上处于 ( D ) 的劳动

者。 A 特殊地位

B 优势地位

C 稀缺地位

D 弱势地位

29. ( B )不具有法律效力 A 立法解释

B 任意解释

C 司法解释

D 行政解释

30. PDCA !环法包括:①计划;②检查;③执行;④处理;四个阶段。其正确顺序为 A A ①③②④

B ③②①④

C ③①④②

D ①③④②

3l 企业( B ) 足指企业的声誉、人力、财力和物力 A 销售能力 B 实力

C 服务能力

D 潜力

32. ( C ) 是团队生存、改进和适应变化着的环境的能力。

A 团队成长

B 团队建设

C 团队学习

D 团队发展

33 满足权力需要的行为不包括 ( A )

A 解决了复杂问题

B 控制他人和活动

C. 战胜对手或敌人

D 对资源

进行控制

34.( C ) 认为领导者的主要任务是提供必要的支持以帮助下属达到他们的目标, 并确保他 们的目标与群体和组织的目标相互配合、协调一致。 A 参与模型 B 情境领导理论

C 路径一目标理论

D 费德勒的权

变模型

35 心理测验按测验的内容可分为两大类:一类人格测验,另一类是 ( A )

A 能力测验

B 成就测验

C 性向测验

D 情商测验

36 人力资源的 ( B ) 能力是企业竞争优势的根本。

A 要索性收入分配

B 功能性收入分配

C 结构性收入分配

D 成本性收八分配

27.( B ) 是政府通过调节利率来调节总需求水平, 的一种宏观经济管理对策 A 财政政策

B 货币政策

C 金融政策 以促进充分就业、

D 收入政策

稳定物价和经济增长

A 技术

B 创新

C 智力

D 管理

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