酒店前台入住登记单英语.doc

十大敬语：

1. Good morning/sfternoon/evening,sir/madam.

2. Welcome to our hotel.

3. Yes,I see.

4. Just a moment ,please.

5. Sorry to have kept you wating.

6. Excuse me.

7. I’m sorry.

8. Thank you.

9. Hope you enjoy your stay with us.

10. Goodbye,welcome back again.

酒店各部门英文单词：

行政办公室 executive office

前厅部 front office

客房部 housekeeping department

餐饮部 food and beverage department

保安部 security department

工程部 engineering department

人力资源部 human resource department

市场营销部 sales markting department

康乐部 fitness entertainment department

财务部 finance department

房务部 room divison department

总经理 general manager 经理 manager

主管 supervisor 领班 captain

前台接待 reception 收银员 cashisr

行李员 bellman 大堂副理 assistant manager

楼层主管 floor supervisor

房间清扫员 room attendant

客房中心员工 housekeeping center clerk

前台用语词汇：

- 1 - 登记入住英语短语

在国际旅游业中，登记入住是一项非常重要的程序。无论是商务旅行还是休闲旅游，都需要顺利地完成登记入住手续。在这个过程中，掌握一些常用的英语短语非常有帮助。在本文中，我们将介绍一些关于登记入住的英语短语，帮助读者更好地准备和完成这一程序。

1. Check-in – 登记入住

Check-in是最基本的登记入住短语。它表示你到达酒店并开始办理入住手续的过程。当你到达酒店前台，工作人员会问你：“May I

help you with check-in?”（我可以帮你办理入住手续吗？）你可以回答“Yes, I need to check in.”（是的，我需要入住。）

2. Reservation – 预订

在你到达酒店前，你可能已经通过电话、电子邮件或在线平台预订了房间。这时，你需要告诉前台工作人员你的预订信息。你可以说：“I have a reservation under the name of…”（我有一份预订，名字是……）然后告诉工作人员你的姓名或预订号码。

3. Room key – 房间钥匙

完成入住手续后，你会收到一把房间钥匙。如果你需要复制钥匙，你可以问前台工作人员：“Can I have an extra room key?”（我可以再要一把房间钥匙吗？）

4. Room rate – 房费

在登记入住时，你需要确认你的房费。你可以问前台工作人员：“What is the room rate per night?”（每晚的房费是多少？）或 - 2 - 者“Is breakfast included in the room rate?”（早餐是否包含在房费中？）

5. Credit card authorization – 信用卡授权

当你办理入住手续时，酒店可能会要求你提供信用卡授权。这意味着你授权酒店在你离开时自动扣除房费和任何其他费用。你可以问前台工作人员：“Do you need a credit card authorization?”（你们需要信用卡授权吗？）

Dialogue A

Individual clients check in(散客入住)

G=客人 R:=接待员

R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?

下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please.

我要登记住宿。 R：Certainly, Madam. May I have you name, please?

好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan

我叫克莉丝汀•诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today.

是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport.

好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件）

R：（扫描客人证件后双手归还客人）

R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting.

Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800

that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的

商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes.

宾馆住宿流程英语

Hotel Accommodation Process

Checking into a Hotel:

1. Arrival at the Hotel: Upon arriving at the hotel, the

guest will approach the front desk or reception area. The

guest should have their identification, such as a driver's

license or passport, and any necessary booking information,

such as a reservation confirmation number.

2. Checking In: The guest will provide the front desk

staff with their personal information, such as their name,

contact details, and the length of their stay. The staff

will then proceed to check the guest in and assign them a

room.

3. Room Key: The front desk staff will provide the guest

with their room key, which may be a physical key, a key

card, or a digital key on a mobile device.

4. Room Assignment: The guest will be informed of their

room number and the location of their room within the hotel. 5. Luggage Assistance: If the guest requires assistance