Tracking Question & Answer summury

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WeekDateNameQuestion3420-SepRileyAfter a Partial Receipt cancelled (80% or 90%),can the vendor continue to ship until complete?And how?

3420-SepRileyIf a PO is extended after Cxl 21 days, is itstill available? And is there still any chargeback for the vendor?

3420-SepRileyFor No Owners Report,why a vendor does not havea user TMS,but already with a vendor account?Will it have one later?

3420-SepSarasome of Pos already shipped, but it stillrequests "extend"? Why?

3420-SepSarawho will be in charge of updating theMaintenance log file, I noticed the Pos withquestions are always leave in the file, do theyneed to delete, or can we set a separate tab forthese Pos?

3420-SepSara who will be resposible to the question poswhich I send to you every day? For the "pomaintenance" and "being process", do we need toaction them next day?

3420-SepEthanwhen we were distributing the first email, wehave to delete some invoice POS which have shipwindow equal to zero or greater than 9, howeverin the third mail we have to delete the invoicePos with ship window less than 4, why it's sucha different rule?

3420-SepEthanwhen we sending the emails to vendor ask fortracking number, we found some vendor withoutsuper department in the china daily report, sowhat we do about those vendors?3420-SepEllaWe will cancel the Pos which are over 80% ofreceived quantity for Harlines and Home itemscompared with 90% for other departments. Why?

3420-SepLilyThe drop down in SCMT:"Remedy Ticket", what'sthe meaning, and in what situation it will beused?

3420-SepLilyWhat's the use of Retail Link releted to ourdaily work? What can vendors do on it?

3420-SepCandyWhat is drop ship vendor?

3420-SepCandySome vendors always put the vendor number in thesubject as a PO number of the 1st email.Can wechange the subject of the first email.Delete "ofPO",just leave Advance notification + vendornumber+ vendor name. Then it can decrease somemisunderstanding.

3420-SepCandyAs for PO(type 7c),vendor can submit theirextension request in the TMS system. Are thereany limitation of their request or just if ithaven't past cancel day 21 days,they can extendthe PO again and again.

3420-SepWertherIn extention tab of maintenance ,some pomarked in yellow,why?

3818-OctKokoWhat's your action for those vendors who extendtheir PO more than twice?3818-OctKokoWhat's the difference between the key accounts(like Sony, Dell, etc) and the small supplierswhen we chargeback them? Is there 2 differentrules we consider their Pos?

3818-OctKokoWhat's the exact rule to setup the ship windowand MABD, if a PO with the ship window 08/21-08/26, and the MABD is 09/03, so if it willspend vendor 2 days to ship the PO to facility,so they will ship the PO out of ship window tomeet the MABD, in this case, will we chargebackthis PO?

3818-OctSaraPO RCV, can't cancel line: if we encounter thissituation, do you need us to re-process the lineof PO? when the PO will active again?

3818-OctSaraif the new cancel date is greater than originalMABD date, and there isn't a assigned new MABDdate, do you need us to process these POs? howto process?

3818-OctSarafor the extend twice or more than twice, howshould we judge it, by po or by line? Becausesometimes, vendor extend the PO by lines, theymay request three times for three differentlines. But at this time, we extend the PO for 3times in our system, and for each line of thePO, it only extend one time.. if we meet thissituation, how should we process?

3818-OctLilyFor some Extension, they only need to change theship date or cancel date. Why? For example, theoriginal ship and cancel date is 10/01-10/07 andthey extend to 10/01-10/04 or 10/04-10/07, whythey need to do this? And if didn't process, isthere any charge back or something else?3818-OctLilyIn mainteanance log, there is a comment"Cancellation More Than 30 Days", what is 30Days refer to?If it meant that vendor's didn't have that itemuntil 30 days after the ship date, then ,what'sthe difference between " Cancellation More Than30 Days" and "OOS"?AnswerThey can. The remedy team sees that it is only a fewunits left so they will automatically receive thisin. We have 10% allowance for units. Anything over10% (under or over) is a chargeback.

Do you mean in the maintenance tab? We allow vendorto extend up to 30 days past cancel in TMS. There isno chargeback for extending a certain amount of days.It depends when it was requested.

Setting up a user is a different process than settingup the account. The user is the vendor contact andusually we do not have this information yet when weset them up. When I get the report back, I send it tothe team to get contacts from the merchant team toset up users.