民航旅客服务英语
PartⅠ:Basic Sentences 常用句型
1. Good morning.早晨好。Welcome to China欢迎来中国。Good-bye. Have a time.再见，祝您旅途愉快
2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。
3. Please come in.请进。Please have a look请看看。Please sit down.请坐。This way please.请走这边。
4. Thank you for your cooperation感谢您合作。Never mind.不用谢。
5. Would you please back off a little?请向后退一下。Please be in order, one by one.请按顺序，一个接一个。
6. After you.请您先走。I am sorry.对不起。I am sorry to have kept you waiting so long.让您久等。
7. Do you understand?您明白了吗？I see.我懂了。I don’t understand.我不明白。Excuse me .打扰了。
8. We are waiting for the weather to improve.我们正在等待天气好转。We’ll keep you in ｆｏｒｍed.我们将随时通知您。
9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。
10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。
11. Your reservation is already in the standby list.您的订位已经在候补名单了里。What is your nationality?请问您的国籍？
12. Your ticket is not confirmed in the computer.您的机票在电脑里没有确认。
13. We haven’t found your baggage yet. We shall continue to look for it and will let you know as soon as we have inｆｏｒｍation about it.您的行李还没有找到。我们会既续为您查找，一有消息会马上通知您。
14. There is a suitcase in Paris very similar to yours. We’d like to confirm it with you
在巴黎有一件行李和你的很相象，我们想和您确认一下。
15. Your bag has been located(found) and it’ll arrive in Beijing tomorrow行李已经找到。明天会到北京。
16. Your baggage is now in Beijing. Where would you want it delivered?你的行李已经到北京，请问我们给您送到哪里？
17. You can buy your necessities within 800 Yuan, and you should keep the receipts safe. You will be refunded expenditure by the local airline office.您可购买800以内的生活必需品。保留好发票，回您驻地的航空公司办事处报销。
18. We shall transport our baggage by cargo service, and it will arrive at the local cargo terminal. Will you pick up your baggage personally?您的行李我们会通过货运，给您运到当地的机场货运处，请问是您本人去取行李吗？
19. When collectin g your baggage at the airport , remember to bring your “Property Irregularity Report.”
请您带好“不正常行李报告单”到机场取行李。
20. If you can’t claim your baggage personally , you may ask someｂｏｄｙ to collect on your behalf. This person whom you authorized with the letter of authorization and identification may pick up your baggage.
如果您本人不能亲自去取行李，可以出具委托书，委托他人凭有效证件代为领取。
21. The service for all flights to Dalian is provided by another airline . And I’m very sorry to tell you that it has refused to accept this sort of baggage .So your baggage might be delayed for a few days. But don’t worry we’ll go on negotiating
with them , and also we are looking for other ways of transportation. Once we know which flight your baggage is on, we’ll let you know.非常抱歉，因为所有到大连的航班都
是由另外一家公司代理的，他们拒绝接受这种行李，所以您的行李可能要再等几天能运过去；不
过，请别担心，我们一直与他们协商解决。同时也在寻找其他的途径，一旦确定航班，我们会马上
通知您。
22. We couldn’t deliver your baggage because it didn’t pass the customs check .
Could you please come to the airport in person to make the customs declaration? If you have any question, you can either contact the customs directly or we can pass on your inquiries.
因为您的行李不能通过海关检查，所以我们无法为您运送行李，请您本人亲自到机场办理有关海关
申报手续；如果您有其他问题，您可以与海关直接联系，或由我方代为转达。
23. Please check your bag .If there is no problem with it, please sign here.
请检查一下您的行李是否完好无损，如果没有问题，请您在这里签字。
24. If your baggage is oversized or irregular, please go to the counter for oversized and irregular baggage beside Conveyer Belt
№.⒈ 大件行李、不规则行李请您到1号传送带旁边的大件行李提取处提取。
25. Could you tell me in what class you flew?请问您乘坐的是什么舱位？
26. Because a customs check is required, you must claim your baggage in Beijing
yourself and check it again for your onward destination.由于海关检查，您需要在北京自行
提取行李，重新办理托运手续到您的目的地。
27. Usually, most delayed luggage arrives on the following flight.根据我们的经验，大部
分行李会搭乘下一航班到达。
28. Do you have a mileage card?请问您有里程卡吗？
29. You baggage has exceeded the weight limit. Have you paid for the excess?
您的托运行李重量超出了限额，请问您付过超重费了吗？
30. Did you put your name and address on the suitcase? Do you remember the brand of
the suitcase?
请问您在行李上留有姓名、地址吗？您记得行李的品牌吗？
31. Does your suitcase have any special features?请问您的行李有什么明显的特征吗？
32. The airline apologizes for causing you such inconvenience on the trip. And it will provide you with 400 Yuan to buy some necessities.航空公司对给您旅途带来不便表示歉意，
并提供给您四百元人民币，来购买一些生活必需品。
33. How long will you be staying in Beijing? When your bags arrive, we shall contact you and deliver them to you.
请问您在北京呆到什么时候？行李到后，我们会与您联系并送到您指定的地点。
34. Please fill out this Certificate of Entrustment, so what when your baggage arrives, we can go to through the customs ｆｏｒｍalities for you.请您填写一张委托书，这样行李
到后，我们可以代表您接受海关检查。
35. If we have not found your baggage in three days, please fill in this ｆｏｒｍ and post it to the airline office at the address on the envelope. The airline will deal
with the compensation for your losses.如果三天之后，我们还不能找到您的行李，请您填好这
张表格，然后根据信封上的地址寄到航空公司的办事处。航空公司会给您解答有关赔偿问题。
36. Could you please tell me how long you have had the suitcase and how much you paid for it when you bought it?
请问您，这个箱子使用了多久了？您是多少钱买的？
37. We’ll collect the bag from your house and brin g it back after it has been repaired.
我们会去您家里取行李，为您修好后为您送回去。
38. Check-in for your flight is not here .Please go to area G to ask the manager on duty .
您的航班不在这办理登机手续。请您到G岛问一下值机经理。
39. I’m sorry ,but we don’t accept credit cards here.对不起，我们不接受信用卡。
40. We are inｆｏｒｍ you that due to technical reasons, your flight will be delayed until22:30
我们抱歉的通知您，您的航班由于出现机械故障延误到22.30
41. We don’t have any further inｆｏｒｍation about the flight.我们还没有得到有关于航班进一步的消息。
42. The handle of the suitcase is broken . We need you to sign on this baggage
tag.Please sign here.
您的箱子把手有破损。您需要在行李条上签个字，请在这里签字。
43. How many passengers are there in your group? Please confirm the total number of bags in your group.
您的团里有多少人？请确认你团里行李总数。
44. We’d like to have passenger with children and infants board the plane first. May board at their own convenience .
我们请带小孩的旅客优先登机。头等舱和公务舱的旅客请随时登机。
45. Passengers taking flight BA038, please take all your hand baggage and board at gate No.20.
乘坐BA038航班的旅客，请带好您的全部随身物品到20号登机口登机。
46. Your plane is a Boeing 777 .Would you like a window seat or an aisle seat?
您乘坐的是波音777。您需要靠窗座位还是靠走廊的座位？
47. How many pieces of baggage do you want to check ?Do you want them to be checked to your final destination or to your first stop ?您有几件托运行李？您是要将他们托运到您的目的地还是您的第一站？
48. The flight time will be 10 hours and 20 minutes ,and you will arrive in Paris at 16:20.
飞行时间是10：20。到达巴黎的时间是16：20。
49. The baggage allowance is 20 kilograms for person .Your baggage is 5 kilograms overweight . This is your Excess Baggage ｆｏｒｍ .Please take it to counter H1 and pay for the excess there.
每人的行李限额是20公斤。年您的行李超重了五公斤。这是您的逾重收费单，请您拿好到H1 号
柜台交超重费。
50. Special meals should be booked 24 hours before departure. You are late booking yours. We’ll need to contact the catering company, but we can’t ensure that you’ll get the meal on board.特殊旅客餐应在起飞前二十四小时订，您在柜台临时申请，我们得与配餐部门联系一下，但我们不能确保肯定为您申请到。
51. The packing of this box is not adequate. Please go over to that counter to have it properly packed. By the way, do you have anything fragile or any valuables in the box?这个箱子包装不符合要求，请您到那边柜台打个包。顺便问一下，您这里面有易碎或贵重物品吗？
52. Your baggage is oversized. Please go over there to the Oversized Baggage Counter to check it.
您的行李超大，请您到那边大件柜台去办托运。
53. Your baggage is made of ＭＥＴＡl. It might damage the conveyor belt. Please check it at the Oversized Baggage Counter.
您的行李是金属质地的，可能会损坏传送带，请到大件柜台去办一下托运。
54. Do you have knives, scissors, or any dangerous goods in the checked baggage?
您的托运行李里有刀，剪，或是任何危险物品吗？
扑(522):PartⅠ:Basic Sentences 常用句型
1. Good morning.早晨好。Welcome to China欢迎来中国。Good-bye. Have a time.再见，祝您旅途愉快
2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。
3. Please come in.请进。Please have a look请看看。Please sit down.请坐。This way please.请走这边。
4. Thank you for your cooperation感谢您合作。Never mind.不用谢。
5. Would you please back off a little?请向后退一下。Please be in order, one by one.请按顺序，一个接一个。
6. After you.请您先走。I am sorry.对不起。I am sorry to have kept you waiting so long.让您久等。
7. Do you understand?您明白了吗？I see.我懂了。I don’t understand.我不明白。Excuse me .打扰了。
8. We are waiting for the weather to improve.我们正在等待天气好转。We’ll keep you in ｆｏｒｍed.我们将随时通知您。
9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。
10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。
11. Your reservation is already in the standby list.您的订位已经在候补名单了里。What is your nationality?请问您的国籍？
12. Your ticket is not confirmed in the computer.您的机票在电脑里没有确认。
13. We haven’t found your baggage yet. We shall continue to look for it and will let you know as soon as we have inｆｏｒｍation about it.您的行李还没有找到。我们会既续为您查找，一有消息会马上通知您。
14. There is a suitcase in Paris very similar to yours. We’d like to confirm it with you
在巴黎有一件行李和你的很相象，我们想和您确认一下。
15. Your bag has been located(found) and it’ll arrive in Beijing tomorrow行李已经找到。明天会到北京。
16. Your baggage is now in Beijing. Where would you want it delivered?你的行李已经到北京，请问我们给您送到哪里？
17. You can buy your necessities within 800 Yuan, and you should keep the receipts safe. You will be refunded expenditure by the local airline office.您可购买800以内的生活必需品。保留好发票，回您驻地的航空公司办事处报销。
18. We shall transport our baggage by cargo service, and it will arrive at the local cargo terminal. Will you pick up your baggage personally?您的行李我们会通过货运，给您运到当地的机场货运处，请问是您本人去取行李吗？
19. When collecting your baggage at the airport , remember to bring your “Property Irregularity Report.”
请您带好“不正常行李报告单”到机场取行李。
20. If you can’t claim your baggage personally , you may ask someｂｏｄｙ to collect on your behalf. This person whom you authorized with the letter of authorization and identification may pick up your baggage.
如果您本人不能亲自去取行李，可以出具委托书，委托他人凭有效证件代为领取。
21. The serv ice for all flights to Dalian is provided by another airline . And I’m very sorry to tell you that it has refused to accept this sort of baggage .So your baggage might be delayed for a few days. But don’t worry we’ll go on negotiating
with them , and also we are looking for other ways of transportation. Once we know which flight your baggage is on, we’ll let you know.非常抱歉，因为所有到大连的航班都
是由另外一家公司代理的，他们拒绝接受这种行李，所以您的行李可能要再等几天能运过去；不
过，请别担心，我们一直与他们协商解决。同时也在寻找其他的途径，一旦确定航班，我们会马上
通知您。
22. We couldn’t deliver your baggage because it didn’t pass the customs check .
Could you please come to the airport in person to make the customs declaration? If you have any question, you can either contact the customs directly or we can pass on your inquiries.
因为您的行李不能通过海关检查，所以我们无法为您运送行李，请您本人亲自到机场办理有关海关
申报手续；如果您有其他问题，您可以与海关直接联系，或由我方代为转达。
23. Please check your bag .If there is no problem with it, please sign here.
请检查一下您的行李是否完好无损，如果没有问题，请您在这里签字。
24. If your baggage is oversized or irregular, please go to the counter for oversized and irregular baggage beside Conveyer Belt
№.⒈ 大件行李、不规则行李请您到1号传送带旁边的大件行李提取处提取。
25. Could you tell me in what class you flew?请问您乘坐的是什么舱位？
26. Because a customs check is required, you must claim your baggage in Beijing
yourself and check it again for your onward destination.由于海关检查，您需要在北京自行
提取行李，重新办理托运手续到您的目的地。
27. Usually, most delayed luggage arrives on the following flight.根据我们的经验，大部
分行李会搭乘下一航班到达。
28. Do you have a mileage card?请问您有里程卡吗？
29. You baggage has exceeded the weight limit. Have you paid for the excess?
您的托运行李重量超出了限额，请问您付过超重费了吗？
30. Did you put your name and address on the suitcase? Do you remember the brand of
the suitcase?
请问您在行李上留有姓名、地址吗？您记得行李的品牌吗？
31. Does your suitcase have any special features?请问您的行李有什么明显的特征吗？
32. The airline apologizes for causing you such inconvenience on the trip. And it will provide you with 400 Yuan to buy some necessities.航空公司对给您旅途带来不便表示歉意，
并提供给您四百元人民币，来购买一些生活必需品。
33. How long will you be staying in Beijing? When your bags arrive, we shall contact you and deliver them to you.
请问您在北京呆到什么时候？行李到后，我们会与您联系并送到您指定的地点。
34. Please fill out this Certificate of Entrustment, so what when your baggage arrives, we can go to through the customs ｆｏｒｍalities for you.请您填写一张委托书，这样行李
到后，我们可以代表您接受海关检查。
35. If we have not found your baggage in three days, please fill in this ｆｏｒｍ and post it to the airline office at the address on the envelope. The airline will deal
with the compensation for your losses.如果三天之后，我们还不能找到您的行李，请您填好这
张表格，然后根据信封上的地址寄到航空公司的办事处。航空公司会给您解答有关赔偿问题。
36. Could you please tell me how long you have had the suitcase and how much you paid for it when you bought it?
请问您，这个箱子使用了多久了？您是多少钱买的？
37. We’ll collect the bag from your house and bring it back after it has been repaired.
我们会去您家里取行李，为您修好后为您送回去。
38. Check-in for your flight is not here .Please go to area G to ask the manager on duty .
您的航班不在这办理登机手续。请您到G岛问一下值机经理。
39. I’m sorry ,but we don’t accept credit cards here.对不起，我们不接受信用卡。
40. We are inｆｏｒｍ you that due to technical reasons, your flight will be delayed until22:30
我们抱歉的通知您，您的航班由于出现机械故障延误到22.30
41. We don’t have any further inｆｏｒｍation about the flight.我们还没有得到有关于航班进一步的消息。
42. The handle of the suitcase is broken . We need you to sign on this baggage
tag.Please sign here.
您的箱子把手有破损。您需要在行李条上签个字，请在这里签字。
43. How many passengers are there in your group? Please confirm the total number of bags in your group.
您的团里有多少人？请确认你团里行李总数。
44. We’d like to have passenger with children and infants board the plane first. May board at their own convenience .
我们请带小孩的旅客优先登机。头等舱和公务舱的旅客请随时登机。
45. Passengers taking flight BA038, please take all your hand baggage and board at gate No.20.
乘坐BA038航班的旅客，请带好您的全部随身物品到20号登机口登机。
46. Your plane is a Boeing 777 .Would you like a window seat or an aisle seat?
您乘坐的是波音777。您需要靠窗座位还是靠走廊的座位？
47. How many pieces of baggage do you want to check ?Do you want them to be checked to your final destination or to your first stop ?您有几件托运行李？您是要将他们托运到您的目的地还是您的第一站？
48. The flight time will be 10 hours and 20 minutes ,and you will arrive in Paris at 16:20.
飞行时间是10：20。到达巴黎的时间是16：20。
49. The baggage allowance is 20 kilograms for person .Your baggage is 5 kilograms overweight . This is your Excess Baggage ｆｏｒｍ .Please take it to counter H1 and pay for the excess there.
每人的行李限额是20公斤。年您的行李超重了五公斤。这是您的逾重收费单，请您拿好到H1 号
柜台交超重费。
50. Special meals should be booked 24 hours before departure. You are late booking yours. We’ll need to contact the catering company, but we can’t ensure that you’ll get the meal on board.特殊旅客餐应在起飞前二十四小时订，您在柜台临时申请，我们得与配餐部门联系一下，但我们不能确保肯定为您申请到。
51. The packing of this box is not adequate. Please go over to that counter to have it properly packed. By the way, do you have anything fragile or any valuables in the box?这个箱子包装不符合要求，请您到那边柜台打个包。顺便问一下，您这里面有易碎或贵重物品吗？
52. Your baggage is oversized. Please go over there to the Oversized Baggage Counter to check it.
您的行李超大，请您到那边大件柜台去办托运。
53. Your baggage is made of ＭＥＴＡl. It might damage the conveyor belt. Please check it at the Oversized Baggage Counter.
您的行李是金属质地的，可能会损坏传送带，请到大件柜台去办一下托运。
54. Do you have knives, scissors, or any dangerous goods in the checked baggage?
您的托运行李里有刀，剪，或是任何危险物品吗？
aircraft crew, air crew 机组, 机务人员
pilot 驾驶员, 机长
co-pilot, second pilot 副驾驶员
navigator 领航员
steward 男服务员
stewardess, hostess 空中小姐
radio operator 报务员
Bairliner 班机
monoplane 单翼飞机
glider 滑翔机
trainer aircraft 教练机
passenger plane 客机
propeller-driven aircraft 螺旋桨飞机
jet (aircraft) 喷射飞机
amphibian 水陆两用飞机
seaplane, hydroplane 水上飞机
turbofan jet 涡轮风扇飞机
turboprop 涡轮螺旋桨飞机
turbojet 涡轮喷射飞机
transport plane 运输机
helicopter 直升机
supersonic 超音速
hypersonic 高超音速
transonic 跨音速
subsonic 亚音速
Airbus 空中客车
Boeing 波音
Concord 协和
Ilyusin 依柳辛
McDonald-Douglas 麦道
Trident 三叉戟
Tupolev 图波列夫
hatch 舱口
aeroengine, air engine 航空发动机navigation light 航行灯fuselage, ｂｏｄｙ机身
nose 机头
wing 机翼
aileron 副翼
wing flap 襟翼
tail plane 水平尾翼
starboard wing 右翼
port wing 左翼
pilot's cockpit 驾驶舱
parachute 降落伞
passenger cabin 客舱
propeller 螺旋桨
pressurized cabin 密封舱
undercarriage 起落架
undercarriage wheel 起落架轮
elevator 升降舵
radio navigation device 无线电导航设备
radio directive device 无线电定向设备
luggage compartment 行李舱
(fuel) tank 油箱
auxiliary (fuel) tank 副油箱
main (fuel) tank 主油箱
autopilot 自动驾驶仪
ground crew 地勤人员
airport 航空港, 民航机场
airfield, aerodrome, airdrome 机场
airport beacon 机场灯标
airport meteorological station 机场气象站
main airport building, terminal building 机场主楼emergency landing runway, forced landing runway 紧急着陆跑道taxiway 滑行跑道
runway 跑道
omnirange radio beacon 全向式无线电航空信标
fuel depot 燃料库
control tower 塔台
tarmac 停机坪
radio beacon 无线电信标
boarding check 登机牌
plane ticket 飞机票
flight, flying 飞行
bumpy flight 不平稳的飞行
smooth flight 平稳的飞行
ramp 扶梯
altitude, height 高度
air route, air line 航线
extra flight 加班
economy class, tourist class 经济座non-stop flight 连续飞行
climbing, to gain height 爬升circling 盘旋
forced landing 迫降
connecting flight 衔接航班
speed, velocity 速度
ceiling 上升限度
cruising speed 巡航速度
top speed 最高速度
first class 头等
night service 夜航
airsick 晕机