《民航服务英语》word版
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民航旅客服务专业英语
民航旅客服务专业英语第一节常用词语头等舱First Class经济舱Economy Class商务舱Business Class经济舱旅游票Economy Excursion Class不可转让Non-Transferable不可退票/退款Non-Refundable不可更改航程Non-Reroutable不可签转（更改承运人）Non-endorsable订票Booking定位组Reservation确认Confirm再确认Re-confirm延误航班Prosponed flight航班延误Flight delay折扣机票Discount Ticket团体票Group ticket国际航空运输协会IATA（International Air Travel Association）航空旅客规则PTA（Passenger Tariff Air）旅游资料手册TIM（Travel Information Manual）签转及限定条件endorsement/restrictions旅客姓名name of passenger起点城市from起飞日期date起飞时间time订座情况status机票确认ticket confirm登机口gate；departure gate前往城市to承运人（公司）carrier航班号flight No.座舱等级class票价类别fare basis机号plane No.座位号seat No.吸烟座位smoking seat非吸烟席non-smoking seat机场费airport fee国际机场international airport国内机场domestic airport机场候机楼airport terminal国际候机楼international terminal国际航班出港international departure 国内航班出站domestic departure卫星楼satellite入口in出口exit；out；way out进站（进港、到达）arrivals不需报关noting to declare海关customs候机室departure lounge航班号FLT No（flight number）来自arriving from前往…departure to预计时间scheduled time实际时间actual time已降落landed起飞时间departure time延误delayed登机boarding由此乘电梯前往登机stairs and lifts to departures 迎宾处greeting arriving由此上楼up；upstairs由此下楼down；downstairs银行bank货币兑换处money exchange；currency exchange 订旅馆hotel reservation行李暂存箱luggage locker出站（出港、离开）departures登机手续办理check-in登机牌boarding pass（card）护照检查处passport control immigration行李领取处luggage claim；baggage claim国际航班旅客international passengers中转transfers中转旅客transfer passengers中转处transfer correspondence过境transit报关物品goods to declare贵宾室V.I.P.room购票处ticket office付款处cash出租车乘车点Taxi pick-up point大轿车乘车点coach pick-up point租车处（旅客自己驾车）car hire公共汽车bus；coach service公用电话public phone；telephone厕所toilet；W.C；lavatories；rest room男厕men’s；gent’s；gentlemen’s女厕women’s；lady’s餐厅restaurant酒吧bar咖啡馆coffee shop；café免税店duty-free shop邮局post office出售火车票rail ticket旅行安排tour arrangement行李牌luggage tag国际航班International Flight国内班机Domestic Flight来回机票Round-Trip Ticket单程机票One-way Ticket使用中Occupied盥洗室lavatory无人vacant女空服员Stewardess男空服员steward海关申报处customs service area货币申报currency declaration观光sight-seeing托运的行李checked baggage行李领取处baggage claim area随身行李carry-on baggage行李推车luggage cart外币兑换店currency exchange shop 汇率exchange rate旅行支票traveler’s check。
民航服务英语之欧阳家百创编
Unit 4欧阳家百（2021.03.07）flight attendants乘务员flight number航班号 boarding time登记时间departure time起飞时间over-head compartment头顶上方的行李架cabin客舱 air bridge廊桥 bassinet婴儿床 window seat靠窗的座位middle seat中间的座位aisle seat靠过道的座位navigation system 导航系统 electronic devices电子设备 tray table小桌板Welcome aboard。
欢迎登记。
May I see your boarding passes？我能看一下您的登机牌吗? The seat number indicated on the edge of each overhead compartment。
座位号码写在每个头顶行李舱的边部。
Let me show you to your seats。
我领您去你们的座位。
May I help withy our bags？您需要我帮助您拿行李吗？OK。
This way，please。
好的，这边请。
Sorry to keep you waiting。
抱歉让您久等了。
Let me help you put the bags into the overhead compartment。
让我帮您把行李放到头顶上方的行李舱里吧。
You can put your small bag under the seat in front of you。
你可以把你的包放到你前面座椅的下面。
If you need any help ，please press this button，then we’ll come over very soon。
如果您需要任何帮助，请按这个按钮，我们会马上过来。
If you feel cold，you can adjust the air flow by turning this knob to the right or you can ask for blankets。
民航客舱服务英语-unit 1-
10
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
民航服务英语
民航服务英语(总8页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--《民航服务英语》试题使用教材：民航服务英语试题范围：全册出版社：高等教育出版社版次：第一版学校名称：甘肃省西峰职业中等专业学校I. Vocabulary 第一部分词汇 (30%)1. Put the following into Chinese英译汉（每小题1分，共10分）1) passenger2) attend3) ticket4) attendant5) tip6) contact7) serve8) delicious9) worry10)downtown2. Put the following into English汉译英（每小题2分，共20分）1) 机舱，客舱2) 菜，碗碟3) 着陆4) 航班5) 折扣6) 菜谱7) 准备好的8) 定购9) 重要的10) 延误II. Phrase 第二部分短语 (20%)Translation英译汉、汉译英（每小题2分，共20分）1) 起飞2) 顺便说一句3) 在机场4) 到达5) 请往这边走6) fill out7) boarding pass8) look forward to9) departure time10) call buttonIII. Cloze 第三部分完行填空 (20%)Choose from A、B、C、D the best one according to the dialogues you have learned. 根据所学对话, 从A、B、C、D四个选项中选出最佳答案。
（每小题1分，共20分）Dialogue 1P：But 1 can I get nose drops?S：Please don’t 2 . I’ll get it for you. Just a 3 , please.…Here 4 are. I think it should be all right in a few5 .P：Thanks a lot.…S：How are you 6 now?P：Much better. Thank you.Dialogue 2P：Oh, my God!S：What’s 7P：Where’s my leather briefcase?S：Where did you 8 itIs it in the overhead compartment or 9else?P：I did put it beside me on my seat. It must have 10on the cabin floor when I got up from my seat. I’ll go and 11 for it.S：No 12 . I’m sure you could find it.Dialogue 3P： 13 me, Miss. I’ve got a 14 . I’ve lost my handbag.S：I’m sorry to 15 that. Are you 16 you’ve lostit in the cabin?P：Yes. I’ve looked for it everywhere but found 17 . S：Perhaps it is 18 your seat?P：No.S：Or in the overhead 19P：No, it isn’t there 20 .( )1. A. what B. why C. which D. how ( )2. A. care B. worry C. hurry D. mind( )3. A. moment B. lot C. little D. few( )4. A. we B. you C. they D. it( )5. A. while B. week C. minutes D. hour( )6. A. thinking B. listening C. looking D. feeling( )7. A. happened B. take place C. that D. this( )8. A. bring B. take C. find D. put ( )9. A. what B. where C. somewhere D. who( )10. A. down B. dropped C. put D. fall( )11. A. look B. find C. see D. wait( )12. A. good B. question C. hurry D. care( )13. A. Pardon B. Excuse C. Forgive D. Tell( )14. A. cold B. question C. pain D. trouble( )15. A. listen B. see C. hear D. feel( )16. A. sure B. make sure C. enough D. full( )17. A. anything B. something C. nothing D. some( )18. A. in B. under C. in front of D. near( )19. A. seat B. compartment C. handcart D. handbag( )20. A. to B. too C. neither D. EitherIV. Reading Comprehension阅读理解（30%）1. Complete the dialogue according to the context.补全对话，从A、B、C、D四个选项中选出能完成所给句子的最佳答案。
《民航英语口语》第五章-Cabin-service
➢ 对状语进行提问。 ➢ 有when（何时），where
（何地），why（为什么）， how（怎么样）等。
➢ how soon（多快），how long（多长时间），how far （多远），how often（多久 一次），what time（什么时 间点），what color（什么颜 色）等。
基 —Are you going to stay in Canada?
本 —Yes, I am./No, I’m not.
结 构
➢ 2. 助动词（情态动词）＋主语＋谓语（动词原形）＋其他
—Do you live in NewYork?
—Yes, I do./ No, I don’t.
使用过程中，需要注意的是问句和答句在人称、数和时态上的一致。
Chapter Five
Cabin Service 客舱服务
10
特殊 疑问句
用特殊疑问词引导的疑问句，回答不能用yes或no。 疑问词包括疑问代词、疑问副词和疑问词组。
疑问代词
疑问副词
疑问词组
➢ 可以对主语、宾语、表语和 定语进行提问。
➢ 有what（对“物”提问）， which（哪一个），who（对 “人”提问），whom（宾格 “谁”），whose（谁的）等。
01
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
1. Have you ever taken plane? 2. According to the boarding pass, can you find your own seat after you get on board?
《民航服务英语》最新版教学课件Unit 5 Security check
Announcements
女士们、先生们：你们好 现在客舱乘务员向您介绍_____ 飞机应急出口位置。 Ladies and gentlemen, our flight attendants will now demonstrate the location of the emergency exits for this ____aircraft. 本架飞机共有___个应急出口，分别位于前部、 后部和中部(及上舱)，请不要随意触动应急出口手柄。 There are emergency exits on this___________ aircraft. They are located in the front, the rear and the middle cabin. They are located in the front, the rear, the middle of the main cabin (and on the upper deck.) Please don’t touch the emergency operating handles unless specifically instructed by our crew members in emergency situations.
senior inspector 高级检验员
customs inspector 海关检查员
prevent
[prɪ'vent] vt. 预防，防止
e.g.You have to do something to prevent their
loss. 你必须做些什么来防止他们的损失。
words
hijacking ['hɑɪdʒækɪŋ] n. 劫持
(完整版)民航服务英语口语教案unit1-1
《英语口语》授课授课设计章节课题授课种类授课目的重点难点Unit 1 Booking Tickets 课次序号 1 理论授课时间2018 年 3 月 6 日学时数 2Teaching objectives:1.To learn how to enquire about flight Information.2.To get the idea of telephone reservation.3.To learn the change of reservations4.To master ticketing and change of tickets5.To learn how to deal with refunding the tickets bookedand paying for the cancellation.Teaching key points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.Teaching difficult points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.教具multimedia复习与导 1. Introduction of the learning plan.入1. Introduction of the learning plan. (10 mins)[Activity ：T explains.]教学授课过内容程与方法II. New words and phrases learning (15 mins)Step1. Listen to the recording of the words andphrases twice. (2 mins)Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)Words and Phrases: available, alternative, reconfirm, stopover, round trip ticket, one way ticket, non-stop flight..Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)Ⅲ. Exercise 2 & Exercise 3(40 mins)Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)Step2. Read after T twice. (5 mins)课堂总结部署作业备注Step3. Ss try to remember the meaning and thepronunciation of the words and phrases. (10 mins)Terms: 航班号，售票代理，往返机票，经济舱，集体票，承运人， direct flight, waiting list, original fare, ticket counter, overbooked flight, cancellation fee etc.Step4. T lets Ss read the words and phrases and correctthe wrong pronunciation.(10 mins)IV. Dialogues (20 mins)Step1.Listen to the recording of the dialogues twice, thenT asks Ss the main idea of the dialogues. (8 mins)Step2. T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning ofthe structures in each dialogue together. (5 mins)Step3. Ss role-play each dialogue and T corrects thewrong pronunciation. (7 mins)V. Summary(2 mins)1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.Ⅵ. Assignments (3 mins)1.Review the new words and terms;2.Preview the dialogues we haven’tlearnt;3.Do exercise 4 and exercise 7.Blackboard designUnit 1 Booking TicketsⅠ. Introduce the learning planⅡ. New words and phrases learningⅢ . Exercise 2 & Exercise 3IV. DialoguesV.SummaryⅥ . Assignments1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.1. Review the new words and terms;2. Preview the dialogues we haven’ t learnt;3. Do exercise 4 and exercise 7.。
《民航服务英语》最新版教学课件Unit 12 Flight Connections
5. connection procedures
TWO 1.will fly to Chongqing with a connecting flight
2.Would you show me your passport
3. the Domestic Transfer
4. It’s one floor below
你可以在五号行李转盘上找到你的行李。
Activity1 Task A Discussion
1.Due to a heavy thunderstorm, a passenger missed his connecting flight. What should the passenger do to continue his journey? The passenger has to go to the domestic terminal to find the ticket counter and people working there will make a new arrangement for him. 2.Is there any difference between “non-stop flight”and “direct flight”? Yes. Non-stop flight won't make any stops during the flight.Direct flights just mean passengers don't have to make any connection on the way to the destination. 3.If a passenger has missed his connecting flight, what shall he do then? If a passenger has missed his connecting flight, he can ask for help. People working at the connecting airport will try their best to put him on another flight,but he will have to stay there a bit longer.
TWO 1.will fly to Chongqing with a connecting flight
2.Would you show me your passport
3. the Domestic Transfer
4. It’s one floor below
你可以在五号行李转盘上找到你的行李。
Activity1 Task A Discussion
1.Due to a heavy thunderstorm, a passenger missed his connecting flight. What should the passenger do to continue his journey? The passenger has to go to the domestic terminal to find the ticket counter and people working there will make a new arrangement for him. 2.Is there any difference between “non-stop flight”and “direct flight”? Yes. Non-stop flight won't make any stops during the flight.Direct flights just mean passengers don't have to make any connection on the way to the destination. 3.If a passenger has missed his connecting flight, what shall he do then? If a passenger has missed his connecting flight, he can ask for help. People working at the connecting airport will try their best to put him on another flight,but he will have to stay there a bit longer.
《民航服务英语》最新版教学课件Unit 4 The Customs
Activity 3 Task B
B:去哪里缴税？ B:Where to pay the tax? A:缴税请往那边走。 A:It's over there. B: 所有手续都办完了，是吗？ B:Is that all for customs formalities?[fɔ'mæləti]n. 正式手续 A: 是的，您可以进去了。 A:That's all.Go ahead, please. B:谢谢，再见！ B:Thank you,bye! A: 再见！ A:Bye!
A:You have to declare anything you have with you which is listed in the “red frame”on the declaration form. Also you should declare anything that is not for your own use such as any gifts.
dairy ['deərɪ]
n. 奶制品；
dispose[dɪ'spəʊz] vt. 处理；
Activity 3 Task B
A: 早上好，先生！
A: Good morning,sir！
B: 早上好！我现在能办理海关手续吗？
B:Good morning! Shall I go through the customs formalities now?
A:可以的。请先填写一张申报单。
A:Yes.Please fill in the declaration form first.
图片里一共有两名海关人员和一名乘客。因为今天当班，海 关工作人员身着制服。在检查完旅客的护照和申报单后，海 关人员要求旅客准备好手提行李以便检查并开包。他们询问 旅客携带了哪些应纳税物品，然而旅客并不清楚哪些物品属 于应纳税物品。工作人员耐心地向旅客解释海关规定并告知 他应该走红色通道因为他有一个相机需要申报。
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语4
I can： ◇ tell other people how to go through the security check. ◇ give the reasons that why people need the security check.
民航服务英语
Unit 4 Security Check
Part V Progress Check
Words I have learned in this unit are:
◇X-ray equipment ◇corrosive ◇radioactive ◇regulation ◇promote ◇tourism
It depends. 看情况而定。
It’s for prevention of hijacking and terrorism. 这可以预防劫机和恐怖主义。
Any kind of weapons, ammunitions, aggressive tools and inflammable, explosive, corrosive, radioactive, poisonous articles can’t be taken on the plane. 任何一种武器、弹药、攻击性工具和易燃、易爆、腐蚀性、放射性、有毒的物品都不能 带上飞机。
forbidden [fə'bɪdn] adj.不允许的，被禁止 的
metal detector ['metl dɪ'tektə] n. 金属探测 器 explosive [ɪk'spləusɪv] adj.爆炸的；易爆炸 的
民航服务英语
Unit 4 Security Check
Key Sentences
____________________ is carried out for the passenger’s own safety. It’s for prevention of hijacking and terrorism. Everyone must go through ____________________. You should put your _____________ on the belt, which will take it to be screened by _____________. And you should go through that gate. The staff may give you a ___________ search. Any kind of ________, ammunitions, __________________ and inflammable, ____________, ___________, ____________, poisonous articles can’t be taken on the plane. If you follow the rules, it will be ____________ to go through the security check.
民航服务英语
Unit 4 Security Check
Part V Progress Check
Words I have learned in this unit are:
◇X-ray equipment ◇corrosive ◇radioactive ◇regulation ◇promote ◇tourism
It depends. 看情况而定。
It’s for prevention of hijacking and terrorism. 这可以预防劫机和恐怖主义。
Any kind of weapons, ammunitions, aggressive tools and inflammable, explosive, corrosive, radioactive, poisonous articles can’t be taken on the plane. 任何一种武器、弹药、攻击性工具和易燃、易爆、腐蚀性、放射性、有毒的物品都不能 带上飞机。
forbidden [fə'bɪdn] adj.不允许的，被禁止 的
metal detector ['metl dɪ'tektə] n. 金属探测 器 explosive [ɪk'spləusɪv] adj.爆炸的；易爆炸 的
民航服务英语
Unit 4 Security Check
Key Sentences
____________________ is carried out for the passenger’s own safety. It’s for prevention of hijacking and terrorism. Everyone must go through ____________________. You should put your _____________ on the belt, which will take it to be screened by _____________. And you should go through that gate. The staff may give you a ___________ search. Any kind of ________, ammunitions, __________________ and inflammable, ____________, ___________, ____________, poisonous articles can’t be taken on the plane. If you follow the rules, it will be ____________ to go through the security check.
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h h 民航旅客服务英语 PartⅠ:Basic Sentences 常用句型 1. Good morning.早晨好。Welcome to China欢迎来中国。Good-bye. Have a time.再见，祝您旅途愉快 2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。 3. Please come in.请进。Please have a look请看看。Please sit down.请坐。This way please.请走这边。 4. Thank you for your cooperation感谢您合作。Never mind.不用谢。 5. Would you please back off a little?请向后退一下。Please be in order, one by one.请按顺序，一个接一个。 6. After you.请您先走。I am sorry.对不起。I am sorry to have kept you waiting so long.让您久等。 7. Do you understand?您明白了吗？I see.我懂了。I don’t understand.我不明白。Excuse me .打扰了。 8. We are waiting for the weather to improve.我们正在等待天气好转。We’ll keep you inｆｏｒｍed.我们将随时通知您。 9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。 10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。 11. Your reservation is already in the standby list.您的订位已经在候补名单了里。What is your nationality?请问您的国籍？ 12. Your ticket is not confirmed in the computer.您的机票在电脑里没有确认。 13. We haven’t found your baggage yet. We shall continue to look for it and will let you know as soon as we have inｆｏｒｍation about it.您的行李还没有找到。我们会既续为您查找，一有消息会马上通知您。 14. There is a suitcase in Paris very similar to yours. We’d like to confirm it with you 在巴黎有一件行李和你的很相象，我们想和您确认一下。 15. Your bag has been located(found) and it’ll arrive in Beijing tomorrow行李已经找到。明天会到北京。 16. Your baggage is now in Beijing. Where would you want it delivered?你的行李已经到北京，请问我们给您送到哪里？ 17. You can buy your necessities within 800 Yuan, and you should keep the receipts safe. You will be refunded expenditure by the local airline office.您可购买800以内的生活必需品。保留好发票，回您驻地的航空公司办事处报销。 18. We shall transport our baggage by cargo service, and it will arrive at the local cargo terminal. Will you pick up your baggage personally?您的行李我们会通过货运，给您运到当地的机场货运处，请问是您本人去取行李吗？ 19. When collecting your baggage at the airport , remember to bring your “Property Irregularity Report.” 请您带好“不正常行李报告单”到机场取行李。 20. If you can’t claim your baggage personally , you may ask someｂｏｄｙ to collect on your behalf. This person whom you authorized with the letter of authorization and identification may pick up your baggage. 如果您本人不能亲自去取行李，可以出具委托书，委托他人凭有效证件代为领取。h h 21. The service for all flights to Dalian is provided by another airline . And I’m very sorry to tell you that it has refused to accept this sort of baggage .So your baggage might be delayed for a few days. But don’t worry we’ll go on negotiating with them , and also we are looking for other ways of transportation. Once we know which flight your baggage is on, we’ll let you know.非常抱歉，因为所有到大连的航班都是由另外一家公司代理的，他们拒绝接受这种行李，所以您的行李可能要再等几天能运过去；不过，请别担心，我们一直与他们协商解决。同时也在寻找其他的途径，一旦确定航班，我们会马上通知您。 22. We couldn’t deliver your baggage because it didn’t pass the customs check . Could you please come to the airport in person to make the customs declaration? If you have any question, you can either contact the customs directly or we can pass on your inquiries. 因为您的行李不能通过海关检查，所以我们无法为您运送行李，请您本人亲自到机场办理有关海关申报手续；如果您有其他问题，您可以与海关直接联系，或由我方代为转达。 23. Please check your bag .If there is no problem with it, please sign here. 请检查一下您的行李是否完好无损，如果没有问题，请您在这里签字。 24. If your baggage is oversized or irregular, please go to the counter for oversized and irregular baggage beside Conveyer Belt №.⒈ 大件行李、不规则行李请您到1号传送带旁边的大件行李提取处提取。 25. Could you tell me in what class you flew?请问您乘坐的是什么舱位？ 26. Because a customs check is required, you must claim your baggage in Beijing yourself and check it again for your onward destination.由于海关检查，您需要在北京自行提取行李，重新办理托运手续到您的目的地。 27. Usually, most delayed luggage arrives on the following flight.根据我们的经验，大部分行李会搭乘下一航班到达。 28. Do you have a mileage card?请问您有里程卡吗？ 29. You baggage has exceeded the weight limit. Have you paid for the excess? 您的托运行李重量超出了限额，请问您付过超重费了吗？ 30. Did you put your name and address on the suitcase? Do you remember the brand of the suitcase? 请问您在行李上留有姓名、地址吗？您记得行李的品牌吗？ 31. Does your suitcase have any special features?请问您的行李有什么明显的特征吗？ 32. The airline apologizes for causing you such inconvenience on the trip. And it will provide you with 400 Yuan to buy some necessities.航空公司对给您旅途带来不便表示歉意，并提供给您四百元人民币，来购买一些生活必需品。 33. How long will you be staying in Beijing? When your bags arrive, we shall contact you and deliver them to you. 请问您在北京呆到什么时候？行李到后，我们会与您联系并送到您指定的地点。 34. Please fill out this Certificate of Entrustment, so what when your baggage arrives, we can go to through the customs ｆｏｒｍalities for you.请您填写一张委托书，这样行李到后，我们可以代表您接受海关检查。 35. If we have not found your baggage in three days, please fill in this ｆｏｒｍ and post it to the airline office at the address on the envelope. The airline will deal with the compensation for your losses.如果三天之后，我们还不能找到您的行李，请您填好这张表格，然后根据信封上的地址寄到航空公司的办事处。航空公司会给您解答有关赔偿问题。 36. Could you please tell me how long you have had the suitcase and how much you paid for it when you bought it? 请问您，这个箱子使用了多久了？您是多少钱买的？