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ASSESSMENT ACTIVITY; FRONT SHEET BTEC Higher National Diploma in Computing Unit title : Personal Skills Development

Assessor… Tom Brown

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Unit outcomes Outcome criteria Assessor’s decision Internal

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1. Analyze the importance and the impact of communication skills

1a: Knowing the importance and the impact of communication in the practical managing work.

1b: Point out the communication approaches to improve interpersonal relations.

1c: Analyze the reasons or the barriers of communication problems.

2. Show improvement in abilities of personal communication skills in management

2a:The communication skills for a will-be manager is more important. 2b: Analyze the factors that lead to the success or failure in communicating with others. 2c: Discuss or analyze the deep reason of communication barriers.

Assignment No.1 Professor’s additional feedback and comments Merit grades awarded M1 M2 M3 Distinction grades awarded D1 D2 D3 Grading Pass All criteria identified in the assignment are met. Merit (M1) Master what is communication management and the main content of it . (M2) Describe the major approaches to improve a will-be manager in communication skills in practice. (M3) To analyze how an organization can get better efficiency and more production by improving its communication management in all levels. Distinction (D1) Pint out how the personal communication skills affect the success of a person or an enterprise. (D2) To find and analyze communicating factors that lead to the effective outcomes or the opposite by analyzing a relevant case. (D3) Taking a company as an example, evaluate the impact of the communication management. Scenario and Tasks Marika and Sami Marika notices that her supervisor, Sami, seems to be behaving differently towards her. She feels that he has been avoiding her for the past month. When Marika wasn't invited to a meeting involving one of her projects, she asked Sami why. He told her that he had asked one of her colleagues to inform her about the meeting.

In reality, Sami was upset. He was reacting to a decision that Marika made, a decision that was well within her authority. She and Sami had discussed the issue and had agreed on how to approach it. However, after speaking to someone else in the office, Sami felt that Marika's decision was different from what they had agreed upon. He assumed that Marika was trying to hide this information from him.

Sami didn't ask Marika about her decision. He stopped talking to her about things that were in her area of expertise. He stopped inviting her to meetings. He avoided making eye contact with her and didn't respond to her requests to meet with him. Sami also told some of Marika's colleagues that Marika liked to work alone and that she was not "much of a team player".

Everyone in the office started to feel the tension between the two. Marika asked Sami twice about the situation. Sami responded that it was 'business as usual', but he continued to ignore her. Marika finally decided to write Sami a letter expressing her concerns and requesting that they meet to talk about the problem. Sami and Marika met to discuss the situation. That was when Sami realized that his assumptions were wrong. Marika and Sami tried to rebuild their work relationship but were unsuccessful. Later on, Sami tried to have Marika report to someone else. The problem was getting worse. At last Marika had to quit her job and left.

From the case, we can know that lack of communication, especially direct communication make the relationship between them get worse and worse. In fact, the problem should have been solved earlier with an attitude of direct talking. Whenever possible, talking directly with the person with whom you have a disagreement or a conflict is the quickest and simplest approach to resolving a situation. Try to initiate a resolution process. Do not wait for the other person to do it!

Ego struggles occur when parties involved in a conflict get stuck in their positions out of some form of pride or power, to protect self- image or to establish dominance over the other person. A good question to ask yourself if you think you might be stuck in an Ego struggle is, "What exactly am I trying to achieve by maintaining this position?" Be honest in responding to this question. Challenge yourself if the purpose is to show the other person that you're right or to demonstrate that they're wrong or incompetent. Stay focused on what you want to solve or improve. Do not look for who's fault it is. And if direct communication with the other person