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(2) Indicating the intention of writing the letter, i.e. to ask for a catalogue, samples or a price list
LOGO
Part One
2. Categories of Inquiries (1) General Inquiries: If the importers want to have a general idea of the
commodity, which the exporter is in a position to supply, they may make a request for a price list, a catalogue, samples and other terms. This is a general inquiry. Generally, it is also a first inquiry without first writing a letter to establish business relations. (2) Specific Inquiries: If the importers intend to purchase goods of a certain specification, they may ask the exporter to make an offer or a quotation for specific goods. That is a specific inquiry.
Inquiries from regular customers may be very simple in content, in which only the name and/or specifications of the commodity will be mentioned. Other inquiries may include great details such as the name of the commodity, quality, specifications, quantity, terms of price, terms of payment, time of shipment, packing method, etc. required by the buyer so as to enable the seller to make proper offers.
LOGO
Part One
3. The Main Contents of a Letter for Inquiry A general inquiry usually includes the following contents:
(1) Telling addressees the source of information and making a brief selfintroduction
Part Five
PracLeabharlann Baiduical Training
LOGO
Part One
1. An Inquiry and Reply (1) An inquiry is a request for information on goods. When business people
intend to import a product, they send out an inquiry to an exporter. It may ask for a quotation or an offer for the goods they wish to buy or simply request for some general information regarding these goods. An inquiry can be made by written correspondence, such as a letter, telegram, telex, fax, e-mail or verbally by talk in person.
LOGO
Part One
1. An Inquiry and Reply (2) An inquiry received from abroad must be answered fully and promptly. If
there is no stock available for the time being, you should acknowledge the inquiry at once, explaining the situation and assuring that you will reply to it once a supply becomes available. If the inquiry is from an old customer, express how much you appreciate it. If it is from a new customer, say you are glad to receive it and express the hope of a future business relationship. In a word, the reply to an inquiry should be prompt and courteous and cover all the information asked for.
Contents
Part One
Basic Knowledge Concerned
Part Two
Letter-writing Guide
Other Commonly Used Expressions and Sentences Part Three
Part Four
Sample Letters
