质量功能展开矩阵
Abstract: The definition of project quality is introduced in this paper. The customer expectations to project deliverables are what the product or service functions fulfilled. This is project functional requirements. Project team shouldn’t just be rewording the functional requirements into technical
requirements but also should be determining of the technical specifications so as to meet the customer’s expectations. This paper introduces a tool to transform the customer requirements into product or service specifications which called quality function development. As an example, the detailed process and method of functional and technical requirements conversion to a family car is discussed in this paper.
摘要:本文从项目质量的含义入手，分析了项目交付结果的质量在功能方面与
技术性能方面
的区别，介绍了将客户对项目交付结果质量的要求转化为产品或服务技术参数的专业方法
——质量功能展开(QFD)矩阵，阐述了QFD中客户要求、产品或服务特性以及
技术参数
之间的相互关系。最后结合一个具体的实例，详细剖析了运用质量功能展开矩阵来确定家庭
轿车开发项目质量要求的步骤和方法。
Keyword: project quality, customer expectation, product specification, quality function development
关键字:项目质量、客户要求、产品特性、质量功能展开(QFD)
1(项目质量
项目质量有两方面的含义，一方面是指项目最终交付结果的质量，也就是项目所提交的产品
或服务是否符合客户的技术性能要求，能否使客户满意地接受;另一方面则是
指项目管理过
程的质量，即指项目能否在规定的时间内、在批准的预算内、在规定的工作范围内完成任务。
高质量的项目管理过程，能够一定程度地保证最终交付结果的质量，但是，如果事先没有搞
清楚客户对项目交付产品或服务的质量要求，无论项目管理过程的质量有多么精彩，也依然
避免不了项目最终的失败。
of government departments and dynamic supervision, where power and responsibility manifests to determine matters of administrative authority, must be moved into administrative service center to carry out "one-stop" service for enterprises, and the masses start to make ... ... Administrative approval "process optimization, shortest time and link the least, best service, people's satisfaction." Three is to solve the problem. To accelerate the land changes in hanging work, town street, used to speed up the project area places progress, ensure the quality of reclamation, ensure a smooth transition through acceptance. Should focus on illegal and inefficient idle land clearing work to occupy basic farmland, along the main traffic visual range, fringe and other key
areas of focus to illegal land clearing, demolition or confiscation of buildings and facilities, according to law, we must resolutely be removed and confiscated. The work to be included in the land, Street of town housing, law enforcement and assessment content, linked to the use of assessment results suggest the County and cadres. Especially the town street must govern, manage cadres well, thorough investigation of regulation violation of illegal construction. While to caught national shantytown transformation of opportunities, using good relaxed town settled in conditions, and people to money linked, and improve shed modified currency of placed proportion, policy, according to "villagers voluntary, and village Board independent, and tablets district Guide, and township
曾经有这么一个故事:一家工业锅炉公司需要建立自己的企业网站，用于产品
发布、广告宣传等电子商务活动。某电子商务公司接受定单后，即调兵遣将，组织了专门的项目小组，进行页面、数据库格式等方面的设计，经过近一个月的努力，网站在规定的最后期限内开发、设计完成，所有数据也录入并且连接到位，项目经理于是很兴奋地通知客户老总来现场观摩。当网站被接通时，突然从计算机屏幕上方飞出一只百灵鸟，并且发出悦耳的叫声:“Welcome～(欢迎～)”，紧接着又从屏幕的两侧弹出两支鲜红的玫瑰花，伴随着轻柔的音乐，发出了“欢迎访问某某工业锅炉公司的网站，…”的介绍。
在网站接通的一刹那，屏幕上突然飞出一只鸟时，客户老总吓了一跳，当聊簧嫌值雒倒寤ú?炱鹪枚囊衾质保献茉椒?械讲欢跃?耍谑嵌哉诓僮鞯南钅烤戆
诎谑炙担骸靶辛耍辛耍鹪傺菔玖耍 ?lt;BR>
