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第1篇一、课程概述本课程旨在通过实践教学方法，提高学生的酒店英语应用能力。
课程内容涵盖酒店行业常用英语词汇、短语、句型，以及酒店服务流程中的实际对话和沟通技巧。
通过模拟酒店场景，使学生能够在真实的语言环境中运用所学知识，提高英语听说读写能力，为将来从事酒店行业打下坚实基础。
二、教学目标1. 知识目标：（1）掌握酒店行业常用英语词汇、短语和句型；（2）了解酒店服务流程及常见问题处理方法；（3）熟悉酒店行业的基本礼仪和沟通技巧。
2. 能力目标：（1）提高学生英语听说读写能力；（2）培养学生具备在实际酒店环境中运用英语进行沟通的能力；（3）提升学生的团队协作和问题解决能力。
3. 素质目标：（1）培养学生的职业道德和敬业精神；（2）提高学生的跨文化交际能力；（3）增强学生的自信心和应变能力。
三、教学内容1. 酒店行业英语基础（1）酒店行业常用词汇；（2）酒店行业常用短语和句型；（3）酒店行业基本礼仪。
2. 酒店前厅服务英语（1）接待客人；（2）预订房间；（3）退房结账；（4）处理客人投诉。
3. 酒店客房服务英语（1）客房预订；（2）客房清洁；（3）客人需求处理；（4）退房结账。
4. 酒店餐饮服务英语（1）预订餐厅；（2）点餐；（3）处理客人投诉；（4）结账。
5. 酒店其他服务英语（1）商务中心服务；（2）洗衣服务；（3）康乐设施服务；（4）其他辅助服务。
四、教学方法1. 案例分析法：通过分析实际酒店案例，让学生了解酒店行业英语的应用场景和技巧。
2. 角色扮演法：模拟酒店服务场景，让学生在角色扮演中练习英语口语和沟通技巧。
3. 小组讨论法：将学生分成小组，就酒店服务过程中的实际问题进行讨论，提高团队协作能力。
4. 实地考察法：组织学生参观酒店，了解酒店运营模式和实际工作环境。
5. 信息技术辅助教学：利用多媒体教学手段，如PPT、视频、音频等，丰富教学内容。
五、教学评价1. 平时成绩：包括课堂参与、小组讨论、角色扮演等，占30%。
酒店英语口语教案(优秀范文)教案名称：酒店英语口语教案一、教学内容本节课的教学内容选自人教版《酒店英语口语》教材，主要涉及酒店服务行业的日常交流用语。
通过学习本节课，学生将掌握酒店英语口语的基本表达方式，包括问候、介绍、接待、引领、指路、询问、回答等问题。
二、教学目标1. 让学生掌握酒店服务行业的日常英语口语表达；2. 提高学生的英语听力、口语交际能力；3. 增强学生对酒店服务行业的认识，提高学生的职业素养。
三、教学难点与重点重点：酒店服务行业常用英语口语表达的掌握；难点：在实际情景中运用所学知识进行流畅的英语口语交际。
四、教具与学具准备教具：多媒体教学设备、录音机、教材；学具：笔记本、课本、录音带。
五、教学过程1. 情景引入：教师通过播放一段酒店服务场景的视频，引导学生关注酒店英语口语的使用场景。
2. 新课内容展示：教师带领学生学习教材中的新知识点，包括问候、介绍、接待、引领、指路、询问、回答等表达方式。
3. 实例讲解：教师通过角色扮演，示范酒店服务场景中的英语口语表达，让学生跟随教师一起练习。
4. 随堂练习：学生分组进行角色扮演，模拟酒店服务场景，练习所学英语口语表达。
5. 听力训练：教师播放酒店英语口语听力材料，学生进行听力练习，回答相关问题。
6. 口语交际比赛：学生分组进行口语交际比赛，看哪组能够在酒店服务场景中运用所学知识进行流畅的英语口语交际。
六、板书设计板书内容：酒店英语口语表达1. 问候：Good morning/afternoon/evening, sir/madam.2. 介绍：May I introduce myself? My name is4. 引领：Please follow me, sir/madam.5. 指路：Excuse me, where is the?6. 询问：May I ask if you have a reservation?7. 回答：Yes, we do./No, we don't.七、作业设计1. 作业题目：请用英语写一段关于酒店服务场景的对话。
酒店英语的课程设计一、教学目标本课程的教学目标是使学生掌握酒店英语的基本词汇、句型和对话，能够用英语进行简单的酒店服务交流，提高学生的英语口语表达能力和实际应用能力。
具体分为以下三个维度：1.知识目标：学生能够掌握酒店英语的基本词汇和句型，理解酒店服务场景下的常用表达方式。
2.技能目标：学生能够在酒店服务场景中，用英语进行简单的交流和对话，具备一定的英语口语表达能力。
3.情感态度价值观目标：通过学习酒店英语，学生能够增强自信心，提高对英语学习的兴趣，培养良好的学习习惯和团队合作精神。
二、教学内容教学内容以《酒店英语》教材为基础，共分为八个单元，每个单元围绕一个酒店服务场景展开，包括前台接待、客房服务、餐饮服务、康乐服务等内容。
教学内容的选择和注重科学性和系统性，每个单元都包含词汇、对话、语法和练习等部分，旨在全面提高学生的酒店英语应用能力。
三、教学方法本课程采用多种教学方法，包括讲授法、讨论法、案例分析法和实验法等，以激发学生的学习兴趣和主动性。
1.讲授法：用于向学生传授酒店英语的基本词汇和句型，讲解语法规则。
2.讨论法：引导学生就酒店服务场景进行讨论，提高学生的口语表达能力和思维能力。
3.案例分析法：通过分析实际酒店服务案例，让学生学会在特定场景下运用英语进行交流。
4.实验法：学生进行角色扮演，模拟酒店服务场景，提高学生的实际应用能力。
四、教学资源本课程的教学资源包括教材、参考书、多媒体资料和实验设备等。
1.教材：《酒店英语》教材，用于引导学生学习酒店英语的基本知识和技能。
2.参考书：提供丰富的酒店英语相关阅读材料，拓展学生的知识视野。
3.多媒体资料：包括视频、音频和图片等，用于辅助教学，增加课堂趣味性。
4.实验设备：如录音机、投影仪等，用于开展课堂活动和实验实践。
教学资源的选择和准备旨在支持教学内容和教学方法的实施，丰富学生的学习体验，提高学习效果。
五、教学评估本课程的评估方式包括平时表现、作业和考试等，旨在全面、客观地评价学生的学习成果。
酒店英语教案掌握酒店英语的基本词汇和表达方式，包括前台接待、客房服务、餐饮服务、商务中心等主要部门的常用英语表达。
理解和掌握酒店服务流程和规范，能够在不同场景下运用恰当的英语进行沟通。
培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
介绍本课程的目标、内容、教学方式和评估方法，使学生对本课程有一个初步的了解。
介绍前台接待的基本流程和规范，包括入住登记、房间分配、收银等环节。
通过案例分析、角色扮演等方式，使学生掌握前台接待英语的基本词汇和表达方式。
介绍客房服务的基本流程和规范，包括房间清洁、床铺整理、物品摆放等环节。
通过视频演示、小组讨论等方式，使学生掌握客房服务英语的基本词汇和表达方式。
介绍餐饮服务的基本流程和规范，包括点菜、上菜、结账等环节。
通过模拟场景、角色扮演等方式，使学生掌握餐饮服务英语的基本词汇和表达方式。
介绍商务中心的基本服务项目和规范，包括复印、传真、邮件收发等环节。
通过演示、小组讨论等方式，使学生掌握商务中心英语的基本词汇和表达方式。
通过案例分析、小组讨论等方式，培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
通过小组讨论、角色扮演等方式，培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
案例分析法：通过分析真实的酒店服务案例，使学生了解酒店服务的流程和规范，同时培养学生的问题解决能力。
角色扮演法：通过角色扮演的方式，使学生亲身体验酒店服务的实际操作过程，提高其英语运用能力和服务技能。
模拟场景法：通过模拟真实的酒店场景，使学生能够更好地理解和掌握酒店服务的流程和规范，同时提高其英语口语表达能力。
小组讨论法：通过小组讨论的方式，鼓励学生互相交流和学习，培养其团队协作能力和跨文化交际能力。
教学评估：通过课堂表现、小组讨论、角色扮演等方式进行评估，以客观地反映学生的学习情况和学习成果。
酒店专业英语(一)教案一、教学内容本节课为人教版酒店专业英语第一单元“酒店行业简介”。
本单元主要介绍了酒店行业的起源、发展以及酒店的分类和功能。
具体内容包括：酒店的定义、酒店的历史、酒店的分类、酒店的服务功能等。
二、教学目标1. 让学生掌握酒店行业的起源和发展历程。
2. 让学生了解酒店的分类和功能，提高他们在实际工作中的应变能力。
3. 培养学生运用英语进行酒店行业交流的能力，提高他们的英语应用水平。
三、教学难点与重点重点：酒店的分类和功能，酒店行业的发展历程。
难点：酒店专业术语的理解和运用，英语口语表达。
四、教具与学具准备教具：多媒体教学设备，教材，课件。
学具：笔记本，课本，词典。
五、教学过程1. 情景引入：以一段关于酒店行业的视频资料引入，激发学生的学习兴趣。
2. 新课内容展示：讲解酒店行业的起源和发展，介绍酒店的分类和功能。
3. 实例分析：分析一些实际的酒店案例，让学生了解酒店行业的实际情况。
4. 口语练习：分组进行角色扮演，模拟酒店工作中的场景，运用所学知识进行英语交流。
6. 课后作业布置：（1）阅读教材，复习本节课的内容。
（2）完成课后练习，加深对酒店行业的理解。
（3）查找酒店行业的相关资料，进行拓展学习。
六、板书设计1. 酒店行业的起源和发展2. 酒店的分类和功能3. 酒店专业术语七、作业设计1. 题目：请简述酒店行业的起源和发展。
答案：酒店行业的起源可以追溯到古代的旅馆，随着社会的发展，酒店业逐渐形成了现代的酒店行业。
酒店业的发展经历了从简单的提供住宿服务到全面提供各种服务的过程，如今，酒店业已成为全球经济的重要组成部分。
2. 题目：请列举三种酒店的分类，并简要介绍其特点。
答案：三种酒店分类分别为：商务酒店、度假酒店和主题酒店。
商务酒店主要服务于商务客人，提供会议、商务等服务；度假酒店位于风景优美的地区，主要提供休闲、娱乐等服务；主题酒店以特定的主题为核心，提供独特的住宿体验。
3. 题目：请用英语描述一家你喜欢的酒店。
酒店管理英语选修课教案一、课程简介本课程旨在通过教授酒店管理专业相关英语词汇、表达方式和实际应用场景，帮助学生提高酒店管理领域的英语听说读写能力。
课程内容涵盖了酒店行业的常见话题，如酒店预订、客户服务、餐饮管理、前台接待、客房管理等方面。
通过本课程的学习，学生将能够熟练运用英语进行酒店管理的日常交流和工作。
二、教学目标1. 掌握酒店管理领域的基本英语词汇和表达方式。
2. 提高在酒店管理场景中的英语听说读写能力。
3. 学会如何用英语进行酒店管理的实际操作，如预订、接待、客房管理等。
4. 培养学生在酒店行业中的跨文化交际能力。
三、教学内容第一单元：酒店行业概述1. 酒店业的发展历程和现状2. 酒店行业的分类和主要业务3. 酒店管理的基本概念和原则第二单元：酒店预订与客户服务1. 酒店预订的流程和常用表达2. 客户服务的原则和技巧3. 处理客户投诉和紧急情况的策略第三单元：餐饮管理1. 餐饮服务的种类和特点2. 餐厅和酒吧的日常运营管理3. 餐饮服务中的礼仪和技巧第四单元：前台接待1. 前台接待的基本流程2. 登记入住和退房的操作步骤3. 前台服务的礼仪和沟通技巧第五单元：客房管理1. 客房部的组织结构和职责2. 客房服务的种类和流程3. 客房卫生和安全的管理措施四、教学方法1. 讲授：讲解酒店管理专业知识，介绍相关英语词汇和表达。
2. 互动讨论：分组讨论酒店管理场景中的实际问题，促进学生思考和交流。
3. 角色扮演：模拟酒店管理场景，让学生实战演练，提高英语实际应用能力。
4. 案例分析：分析真实酒店管理案例，培养学生解决问题的能力。
五、教学评价1. 平时成绩：考察学生的出勤、课堂参与度和作业完成情况。
2. 期中测试：测试学生酒店管理英语的综合运用能力。
3. 期末考试：考察学生对酒店管理英语知识的掌握和实际应用能力。
4. 小组项目：学生分组完成一个酒店管理相关的英语报告，展示其研究成果。
六、教学资源1. 教材：《酒店管理英语教程》2. 辅助材料：酒店管理相关英文文章、案例、视频等3. 网络资源：酒店管理相关英文网站、论坛、新闻等4. 软件工具：多媒体教学软件、在线翻译工具等5. 实物资源：酒店服务用品、模拟前台和客房等七、教学安排1. 课时：共计32课时，每课时45分钟2. 上课方式：每周两次课，课堂讲授与实践相结合3. 教学进度：按照教材和教学大纲进行，根据学生实际情况适当调整八、教学活动1. 课堂讲授：讲解酒店管理专业知识，介绍相关英语词汇和表达。
Unit 1 Reservation教学目标Mind Map 了解办理预订时需要获得的客人信息Background Information 拓展词汇Doing in the Scene1. 熟悉办理预订的流程2. 熟悉更改预订的流程3. 了解预订确认信的写作格式及内容4. 熟悉取消预订的流程5. 掌握预订服务的常用语句Practical Reading 了解预订登记表的内容教学步骤：Mind Map● 介绍预订部的工作职责；● 介绍预订部工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习Background Information● 引导学生讨论：（1）常见的床型；（2）常见的客房类型；（3）客房名称的命名规律；● 引导学生熟悉本部分的词汇；● 引导学生完成课本练习。
附1：常见的床型twin/single bed 单人床king bed 特大号双人床full/double bed 双人床crib 婴儿床queen bed 大号双人床rollaway bed 折叠床附2：常见的客房类型single room 单人房twin-bed room 双床房superior room 高级房deluxe room 豪华房premier/premium room尊贵房sea-view room 海景房garden-view room 园景房suite 套房deluxe suite 豪华套房executive suite 行政套房family suite 家庭套房duplex suite 复式套房penthouse suite 顶层套房presidential suite 总统套Doing in the Scene● 引导学生思考：（1）办理预订时如何询问客人的预订要求？（2）如何询问客人的联系信息？（3）完成预订前有哪些信息要与客人确认？● 引导学生思考预订服务的流程；● 引导学生听音频完成练习Scene 1 Making a reservationScene 2 Changing a reservationScene 3 Canceling a reservationPractical Reading● 介绍酒店预订登记表的基本内容；● 介绍预订部常见信函的写作格式及内容：（1）预订确认信；（2）修改预订确认信；（3）取消预订确认信；● 引导学生熟悉本部分的生词与词组；● 引导学生思考商务信函开头和结尾的常用语；● 引导学生完成练习Unit 2 Checking In and Out 教学目标Mind Map 了解前台接待员的工作职责Background Information 拓展词汇Doing in the Scene1. 熟悉办理入住登记的流程2. 了解前台增销的艺术3. 熟悉延宿与换房的流程4. 熟悉结账退房的流程5. 掌握前台接待服务的常用语句Practical Reading 了解酒店账单的内容教学步骤：Mind Map● 介绍前台接待员的工作职责；● 介绍前台工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习。
酒店入住英语教案教案标题：酒店入住英语教案教案目标：1. 学习掌握酒店入住的基本英语用语和表达方式。
2. 提高学生的听说能力，使其能够在实际生活中顺利进行酒店入住交流。
3. 培养学生的自主学习和合作学习能力。
教案步骤：引入（5分钟）：1. 通过展示一张酒店前台的图片，引发学生对酒店入住的兴趣，并提出问题，如：“你们有没有住过酒店？你们对酒店入住有什么了解？”导入（10分钟）：1. 教师通过投影或手板展示一份酒店入住的英语对话示例，然后分角色进行示范。
2. 学生分组进行角色扮演，模仿对话表演酒店入住情景。
讲解（15分钟）：1. 教师逐一解释对话中的关键词汇和短语，如“reservation”, “check-in”, “room key”, “amenities”等。
2. 教师示范正确的发音和语调，并鼓励学生跟读和模仿。
练习（15分钟）：1. 学生分组进行对话练习，每组选择一个角色扮演前台服务员和客人。
2. 学生可以根据自己的创意编写对话，加入一些实际情境和问题。
3. 教师巡回指导，提供必要的帮助和反馈。
拓展（10分钟）：1. 学生自主学习并准备一份酒店入住的英语口语指南，包括常用表达和实用短语。
2. 学生可以通过互联网、课外阅读等方式获取相关信息，并与同学分享。
总结（5分钟）：1. 教师总结本节课的学习内容和重点，并强调学生在实际生活中运用所学知识的重要性。
2. 学生回答教师提出的问题，如：“你们觉得这节课对你们有什么帮助？你们还有哪些问题需要解决？”作业（5分钟）：1. 学生完成一份酒店入住的英语对话练习，可以根据课堂练习的基础上进行创作。
2. 学生准备下节课的分享内容，分享自己收集到的酒店入住英语口语指南。
教案评估：1. 观察学生在角色扮演和对话练习中的表现，包括发音准确性、流利度和语法运用。
2. 收集学生准备的酒店入住英语口语指南，评估学生的自主学习和合作学习能力。
3. 对学生的口头回答进行评估，了解他们对本节课内容的掌握程度和问题解决能力。
课程目标：1. 学生能够掌握酒店入住过程中的常用英语表达。
2. 学生能够运用所学词汇和句型进行简单的对话。
3. 培养学生的实际运用英语进行交流的能力。
教学内容：1. 酒店入住的基本流程2. 常用英语词汇和句型3. 实际对话练习教学时间：2课时教学准备：1. 酒店入住流程图2. 酒店入住常用英语词汇表3. 相关图片和视频资料4. 练习对话的情景模拟教学过程：第一课时一、导入1. 教师展示一张酒店图片，引导学生思考：“What do you usually do when you check into a hotel?”2. 学生自由发言，教师总结并引出本节课的主题：Hotel Check-in in English。
二、学习酒店入住的基本流程1. 教师展示酒店入住流程图，讲解每个步骤。
2. 学生跟读并模仿，加深对流程的理解。
三、学习常用英语词汇和句型1. 教师板书以下常用词汇和句型：- Check-in- Check-out- Reservation- Room number- Name- ID card- Credit card- Payment- Room service- Bell boy- Front desk2. 学生跟读并模仿，加深对词汇和句型的记忆。
四、实际对话练习1. 教师创设情景，模拟酒店入住过程，引导学生进行对话。
2. 学生分组进行角色扮演，巩固所学知识。
第二课时一、复习导入1. 教师提问：“What do you learn about hotel check-in in English?”2. 学生回答，教师总结。
二、深入学习酒店入住过程中的特殊情况1. 教师展示以下特殊情况：- No reservation- Lost ID card- Need extra bed2. 学生跟读并模仿，了解应对方法。
三、综合练习1. 教师提供一段关于酒店入住的英文对话，学生进行翻译和改写。
酒店情景英语教案教案标题：酒店情景英语教案概述：本教案旨在帮助学生掌握在酒店情景中使用英语的基本交流技巧和词汇。
通过模拟真实的酒店情景，学生将能够提高他们的听、说、读、写能力，并能够自信地应对实际生活中的酒店交流场景。
教学目标：1. 学习并掌握与酒店相关的基本英语词汇和短语。
2. 能够用英语进行酒店预订、入住、退房等基本交流。
3. 提高学生的听力和口语表达能力。
4. 培养学生的合作与沟通能力。
教学准备：1. 酒店情景的图片、视频或实物道具。
2. 酒店情景英语的词汇和短语卡片。
3. 酒店情景的对话材料和练习题。
4. 学生练习对话的角色扮演卡片。
教学步骤：引入活动：1. 展示一些酒店情景的图片或视频，引发学生对酒店英语交流的兴趣。
2. 与学生一起回顾和讨论在酒店中可能会用到的英语词汇和短语，如“check-in”、“reservation”、“room service”等。
主体活动：3. 分发酒店情景英语的词汇和短语卡片，让学生自行阅读并记忆。
4. 分组让学生进行角色扮演，模拟酒店预订、入住和退房的情景对话。
每个小组可以有一个学生扮演客人，另一个学生扮演酒店工作人员。
5. 学生在角色扮演中使用酒店情景英语进行对话，教师可以在过程中给予指导和反馈。
6. 教师与学生一起复习和讨论角色扮演中遇到的常见问题和困难，并提供相关的表达方式和解决方法。
巩固活动：7. 分发酒店情景的对话材料和练习题，让学生进行阅读和理解，并回答相关问题。
8. 学生可以与同伴一起进行对话练习，互相提问和回答关于酒店情景的问题，以巩固所学知识。
9. 教师可以组织一些小组活动，如酒店情景角色扮演比赛，以鼓励学生积极参与和运用所学的英语知识。
结束活动：10. 教师总结本节课的教学内容，并与学生一起回顾所学的酒店情景英语知识和技巧。
11. 鼓励学生在实际生活中运用所学的英语，提高他们的自信心和实际应用能力。
教学扩展：教师可以邀请一位来自酒店行业的嘉宾进行讲座或分享，让学生更深入地了解酒店行业，并提供实际的职业发展建议。
Teaching Plan for Hotel EnglishPeriod: 2Teaching Content：Workshop 1 Unit 1 Room ReservationTeaching objectives:1.Grasp the terms and useful phrases in making room reservationse sentence patterns in working situations3.Make situational dialogues fluently4. Grasp the procedure of room reservation.Teaching focus:1. Sentence patterns in making a room reservation2. Practice situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first periodStep I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes)T:1. The content of the course:This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, i.e. key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part II in our class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the guests.2. The assessment strategy of this course:•Class participation: 10%•Homework & class attendance : 10%•Oral test: 40%•Final exam (written): 40%Step II: Lead-in. (5 minutes)1. The teacher would invite some students to talk about the basic procedures of receiving room reservation.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation.●Greetings●Date of arrival and departure●Room types●Name and telephone number●ConfirmationStep III Learn the new words and sentence patterns. (30minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good evening. Peace Hotel. Reservation. May I help you?2) Is there anything that I can do for you?3) What kind of room would you like? We have single rooms, double rooms, suites, deluxe suites and a presidential suite.4) Do you want a single room or a double room?5) Would you like twin beds or double beds?6) I’d like to reserve a room in your hotel?7) I’d like to make a reservation for a suite with both shower and bath.8) I’d like a room with a view.9) We have nice rooms overlooking the sea.10) We have rooms facing south.11) Would you like a room with a bath or shower?12) How many people are there in your company?13) How long do you intend to stay?14) Are you with a company?15) For how long?16) For what dates, please?17) It’s for three nights, May 10th to12th.18) Hold the line, please.19) I’ll check if there is a room available for those days.20) I’m sorry we are booked out for that date.21) We do have a vacancy for those dates.22) The current rate is $150 per night.23) A single room is $120 per night. There is also a 10%tax and a 10% service charge.24) Children under 12 are half price.25) We offer a 10% discount for group reservations.2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep IV: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step V Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: Wang Ping is a client of a travel agency. She is calling to reserve for a tour group of 32 form England form August 8th to August 12th.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step VI Homework assignment.1.Finish Exercise II, III, IV in the textbook.2.Learn the sentence patterns by heart and practice the dialogues.3.Preview the new unit.Period: 2Content：Workshop 1 Unit 2ReceptionTeaching aims:1. Grasp the terms and useful phrases in reception service.2. Fill in the registration form correctly.3. Use sentence patterns skillfully in working situations.4. Make situational dialogues fluently.5. Grasp the procedure of reception and learn how to fill in the registration form.. Teaching focus:1. Sentence patterns in receiving the guests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1.To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would ask students to discuss the procedure of registration and then invite some students to talk about the basic procedures of receiving guest with advance reservation checks in.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of registration.●Greetings●Checking the reservation list●Filling the registration form●Checking the form●NoticeStep II Learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Welcome to our hotel2) Good morning. This is the reception desk. May I help you?3) Have you made a reservation?4) In/ under whose name was the reservation?5) When did you make the reservation?6) Have you received a confirmation notice?7) I booked a room on line a week ago?8) I have booked a double room in the name of Ellen Hill.9) Have you finished the check-in procedure?10) Let me look through our reservation list/record.11) thank you for waiting, sir12) Yes, we do have a reservation for you.13) Sorry, we don’t have a record of your reservation.14) Would you please show me your passport and visa?15) I need your ID card for just a moment?16) Would you mind filling in this form and paying $100 in advance?17) Would you please fill in the registration form?18) Please sign the registration form.19) This is the receipt for paying in advance. Please keep it.20) You forgot to put your department date.21) Here is your card, Madam. Your room number is 221222) I’m glad that we’ll be able to accept your extension request, but I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights.23) Sorry, we have no rooms available. But I can refer you to Gold Port Hotel, where they may have a room.24) Would you like to get in touch with somewhere else for you?25) Not at all. I’m always at your service.26) I hope you will enjoy your stay here.2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: A guest comes up to the Reception Desk. He booked a single room for two nights two weeks ago. He wants to check in. the receptionist checks the reservation card and asks the guest to fill in the registration form.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment4.Finish Exercise II, III, IV in the textbook.5.Learn the sentence patterns by heart and practice the dialogues.6.Preview the new unit.Period: 2Teaching Content：Workshop 1Unit 3 Bell ServiceTeaching objectives:1. Master the terms and useful phrases in bell service.2. Use sentence patterns skillfully in working situations.3 Make situational dialogues fluently.4. Grasp some knowledge about bell service.Teaching focus:1. Sentence patterns in receiving the guests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would ask the students to discuss the responsibilities of bellman.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of bell service.●Show him to his room.●Introducing facilities.●Water guidelines.When a guest wants to leave●Loading the luggage●Well-wishingStep II Learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good afternoon. Welcome to our hotel2) It’s nice to see you here again, Mr. Smith.3) Leave it to me. I’ll take care of your luggage.4) You have three pieces of luggage in all. Is that right?5) Is there anything valuable or breakable in your bag?6) This way, please.7) After you, sir.8) May I have a look at your key card.9) Are you satisfied with your room?10) This room is facing south, and it has a nice view.11) Would you mind my putting your luggage here?12) Here is the brochure explaining hotel services. It gives you an idea about our services and facilities.13) Here is the light switch, the temperature adjuster, the wardrobe and the mini-bar.14) This is the TV control. You can get any channel you like.15) This is the air-conditioning control unit. You set temperature like this.16) You can make your own tea and coffee by using this electric kettle.17) By the way, you probably know that the tap water here is undrinkable. You can drink boiled water or the bottled water.18) The tap water can only be used for washing. For drinking water, you have thermos on the tea table by the sofa. The water in it is boiled water.19) there is a mini-bar under the table. The price list is on top of it. You may pay the cashier for what you drink when you check out.20) The hot water supply is from 6 a.m. to12 p.m.21) Special laundry bags with price lists are placed in the closet.22) A Chinese restaurant is on the third floor in our hotel.23) If you don’t want to be disturbed, just place this “please do not disturb”sigh outside the door.24) If you want to have your shoe polished, just leave them outside the room before you go the bed and they will be ready the next morning.25) Shall I get a taxi for you?26 Single trip or round trip?27) By the way, how do you figure the carfare?2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs.(first volunteer, then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs. (first volunteer, then call the students’ numbers)Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: Mr. Stone comes to the hotel. This is the first time he has come to china. You are showing him to his room. Be sure to introduce something useful to him and introduce all the facilities in the room.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment7.Finish Exercise II, III, IV in the textbook.8.Learn the sentence patterns by heart and practice the dialogues.9.Preview the new unit.Period: 2Content：Workshop 1Unit 4 Money ExchangeTeaching aims: \1. Grasp the terms and useful phrases in changing money.2. Use sentence patterns skillfully in working situations.3. Make situational dialogues fluently.4. Have an idea of the procedure of foreign currency exchange.Teaching focus:1. Sentence patterns in changing money.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1.To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would ask some students to discuss the basic procedures of changing money for the guests and then ask them to talk about their opinion.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of money exchange.●amount●room number and signature●exchange slipStep II Learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) What kind of currency do you want to change?2) What’s the exchange rate for Euros today?3) It’s 830yuan for 100 dollars.4) How much would you like to change?5) What denominations would you like?6) We have 100 Yuan, 50 Yuan, 20 Yuan, 10 Yuan,5Yuan, 2 Yuan and 1 Yuan bills.7) It’s a free/courtesy service.8) May I have a look at your passport?9) Please put down your name, room number and the amount you want to change on the exchange certificate.10) Here is the money, 8,300 Yuan in all. Please check it and keep the exchange memo.11) I’m afraid that we have to put a limit on exchange for the benefit of all our guests.12) If we change large amounts, our cash supply runs out and we are unable to oblige our other guests.13) Please sign your name on the back.14) You are welcome. I am very glad that I can serve you.2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing orunderstanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: You have exchanged 500 U.S. dollars into RMB, but now you find that you don’t need so much RMB, so you go to the currency exchange desk again and want to change the extra RMB back into US dollars. What will the cashier tell you?2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment10.Finish Exercise II, III, and IV in the textbook.11.Learn the sentence patterns by heart and practice the dialogues.12.Preview the new unit.Greet the guestsAsk about reservationAsk about length of stayAsk about identificationAsk about paymentAsk the guest to fill in the registration cardTell the guest where their room isPeriod: 2Content：Workshop 1Unit 5 Telephone OperatorTeaching aims: 1.Grasp the terms and useful phrases in the unit.2. Use sentence patterns skillfully in working situations.3 Make situational dialogues fluently.4. Grasp some knowledge about telephone calls.Teaching focus:1. Sentence patterns in answering the guests’ phone.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would invite some students to talk about different phone calls the guests may make at a hotel.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of telephone operating.●An overseas callTypes of callsTelephone language●Morning callNameTimeRoom numberStep II Learn the new words and sentence patterns. (25minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good evening. Operator. May I help you?2) Can you put me through to Room 1818?3) The number you wanted is available.4) Why do you want to speak to?5) Who is speaking/calling, please?6) Somebody is asking for you on the phone.7) Is this a person-to-person call or a station-to-station call?8) Is this a collect call or a pay call?9) If you want to call a friend in the USA, first dial the international country code of China, that is double zero, then the country code to USA, that is one, and then the area code and the number of your friend.10) We change a handling fee.11) Sorry, se have no domestic collect call service. You have to pay for the call yourself.12) If you make a pay call, you can place it right in your room. If you’d like to make a collect call, please dial 0 and then ask the operator for help.13) Are there special night rates from here?14) The night rates are from 9 in the evening until 7 in the morning.15) The line is busy/engaged, now.16) Mr. Jackson’s line is available now. I’ll switch you over.17) Would you like to leave a message?18) I can tell him that you called.19) Does he know your telephone number?20) I’ll ask him to call you later.21) Would you mind calling back sometime tomorrow?22) May I know your name and room number?23) Can you hang up the phone, please?24) If you leave your name and number, I’ll have him call you back soon as soon as he is available.25) I wonder if your hotel has the morning call service.26) At what time would you like us to call you tomorrow morning?27) We have computerized wake-up service?28) I’m afraid you dialed the wrong number?29) Could you repeat that please?30) Could you speak more slowly, please?31) Is there any difference in charge between IDD calls and operator calls?32) With the operator-assisted calls there is a minimum charge of three minutes, there is no minimum charge for IDD calls.2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: you are standing in a big hotel in shanghai. You want to call back to your boss n New York, and you want the operator to make it a person-to-person call, but unfortunately he isn’t there.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment13.Finish Exercise II, III, and IV in the textbook.14.Learn the sentence patterns by heart and practice the dialogues.15.Preview the new unit.Period: 2Content：Workshop 1Unit 6 InformationTeaching aims: 1.Master the terms and useful phrases in giving information.2. Use sentence patterns skillfully in working situations.3 Making situational dialogues fluently.4. Grasp some knowledge about providing information.Teaching focus:1. Sentence patterns in giving information to the guests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first lessonStep I: Lead-in. (10 minutes)1. The teacher would invite some students to talk about some basic knowledge of providing information to the guests.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of giving information.●Inquiring about fees●Posting letters●Giving information.Step II learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good afternoon. Information Desk. Is there anything I can do for you?2) What seems to be the problem, sir?3) What information would you like to get?4) Would you like to book an airline ticket?5) Shall we get a taxi for you?6) The weather will be very good tomorrow. Have a nice tour!7) The Summer Palace is not far away from here. You’d better take a taxi there.8) You can a subway train there. It’s very convenient.9) The local cuisine here is Sichuan cuisine. It’s tasty.10) If you want to send an e-mail, you can do it in your room or go to the business center.11) OK. I’ll do it for you right away.12) Would you like to leave a message for your friend?13) I’ll stick the stamp and sent it for you.14) Not at all. You are always welcome.2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs.(first volunteer, then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs. (first volunteer, then call the students’ numbers)Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: A guest comes to the Information Desk to ask something about shopping. He wants to buy some typical Chinese products as gifts. Try to introduce correct information and give him directions.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment16.Finish Exercise II, III, IV in the textbook.17.Learn the sentence patterns by heart and practice the dialogues.18.Preview the new unit.Period: 2Content：Workshop 1Unit 7 ComplaintsTeaching aims: 1.Being familiar with the terms and useful phrases about handling complaints.e sentence patterns skillfully in working situations.3 Making situational dialogues fluently.4. Grasp some knowledge about handling complaints.Teaching focus:1. Sentence patterns in handling the guests’ complaints.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first lessonStep I: Lead-in. (10 minutes)1. The teacher would invite some students to talk about some skills in dealing with the guests’ complaints.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of how to deal with the guests’ complaints.●Misunderstandings at the Front DeskChecking the factsExplaining hotel policiesSolving the problem●How to deal with complaints?Right attitudeSteps to deal with complaintsThe importance●All is a messApologizeTaking actionsStep II learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.。
