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酒店英语课程设计一、课程介绍这个酒店英语课程旨在帮助从事酒店行业或留学生们学习如何运用英语进行酒店服务和管理，提升他们的英语沟通能力和专业水平。
本课程涵盖了酒店前台、客房服务、餐饮服务和会议服务等方面的场景，通过实践训练和情景模拟来帮助学生掌握关键英语技能。
二、课程目标1.帮助学生建立起酒店服务和管理所涉及到的英文词汇和表达方式。
2.增强学生在面对酒店服务和管理场景时的英语沟通能力。
3.训练学生在实际情况下如何处理客户投诉和解决问题的能力。
4.提高学生的英语听说读写能力，增加自信心和流利度。
三、教学内容1.酒店前台英语受理客人、预订、结帐、退房等常见场景，包括：•问候客人：欢迎光临，早上好/下午好/晚上好等。
•安排房间：什么样的房间、窗户面朝哪里、住几晚、预订时间等。
•支付方式：是否使用信用卡、是否需要收据等。
•解决客人问题：房间设施不良、网络连接问题等。
2.客房服务英语打扫房间、安排客人用品、解决客人问题等场景，包括：•打扫房间：更换床单、擦洗地面、整理房间等。
•客用品服务：毛巾、洗漱用品等。
•解决客人问题：替换故障产品、并清理问题区域等。
3.餐饮服务英语点菜、取餐、结账、服务等常见场景，包括：•介绍餐厅服务：餐厅位置、营业时间等。
•推荐菜品：什么菜品最受欢迎、特别之处等。
•点菜：用餐人数、所需菜品等。
•服务：过程、清理餐桌、是否需要继续为客人提供服务等。
4.会议服务英语会议接待、讲解、协调等场景，包括：•询问会议日程安排、嘉宾姓名等。
•为嘉宾提供咖啡、服務水等。
•帮助嘉宾注册会议等。
•确定会议结束时间，帮助收拾会场等。
四、教学方法1.情景模拟教学通过情景模拟，将学生置身于实际情境中，让他们用英语进行交流，提升他们在实际情况下的应变能力。
2.小组讨论安排学生分组进行酒店服务和管理情境的小组讨论，让他们学会听取别人的意见，讨论并解决问题。
3.个人演讲给每位学生指定特定的酒店服务情境，让他们进行个人英语口语演讲，提高他们的英语口语表达和自信心。
饭店英语电子教案Sep 1stSection one: Front OfficePart one: Room ReservationI. Oral part: 1. Questions: a. How to book a room? b. How to ask about the roomrate/price?c. As a reservationist, how to accept /refuse a booking2. Explain and practice the useful expressions.Making a bookinga. a.I’d like to book a room from… to…, please.b. b.Do you have any room free/available from…to…?c. c.Could you let us have a double room for…please?d. d.I’m going to reserve a suite from…to…, please.e. e.I wonder if you could book me a single room with bath?Accepting a bookinga. a.We do have one room free for those days.b. b.Yes, we have a double roo m available from…to….c. c.We can confirm you a room from…to….d. d.We can book you a mini-suite for those days.Refusing a bookinga. Sorry, we are fully booked for those days.b. Sorry, we don’t have any vacancy for…c. Sor ry, we won’t be bale to guarantee you 3 connecting rooms from…to….d. Sorry, we’re booked solid. But we can recommend you another hotel if you like. Asking about the room rate/pricea. a.What’s the room rate per night?b. How much is a single room w ith bath?c. Is breakfast included?d. Can we get some discount for group reservations?e. Is there a deduction for children?Expecting guestsa. We look forward to your stay at our hotel.b. We look forward to your arrival.c. We look forward to receiving you.d. We are expecting your stay with us.3. Simple dialogues: Suppose you are a reservationist, offer you help to the guest when…a. There is no room available. B. You receive a group reservation. II. Listen to the dialoguePart two: RegistrationI. Oral part: 1. Questions: a. As a receptionist, how to ask about the customer’s reservation?b. As a receptionist, how to help the customer with his registration form?c. How to hand the key?2. Explain and practice the useful expressionsGetting information from guests about the reservationa. Have you made a reservation, sir?b. Under whose namewas it made?c. How did you make the reservation, by telex or telephone?d. Did you reconfirm the booking?e. Sorry, there isn’t any room available, would you like us to try another hotel for you, sir?Helping guests with registration forma. Would you fill out this registration form, please? Here is a pen.b. May I have your signature, please?c. May I have your signature, please?d. Well, please write out your nationality/permanent home address/youroccupation/your next destination and passport number etc.Handing the key, etc.a. Here is your key card & key, sir.b. b.Please don’t forget to leave your key & key card at the reception when youcheck out, sir.3. Simple dialogue: A customer with a reservation comes and wants to checkin. ask her to fill out the registration form first and thenpresent her the room card and the key.Sep 8thPart three: Bell ServiceI. Oral part:1. Questions: a. Who is a bell boy?b. How to offer help to your customers as a bellboy?2. Explain and practice the useful expressionsOffering helpa. a.Welcome to our hotel. May I show you to your room?b. b.Let me help you with your luggage.c. c.May I help you with your suitcases, sir?d. d.Leave the luggage with me. I’ll get it up to your room.e. e.Don’t worry. We’ll send you a bellboy in a minute.f. f.Leave the letter with me, I’ll get them delivered.Special courtesy English for bellboya. After you, sir.b. Follow me, please.c. This way,please, sir.d. Please watch your steps, sir.e. Let me help you with your luggage, please.3. Simple dialogue: Play the part of a bellboy, help the guests when there is a fax forJimmy Brown in Room 304.4. Listen to the dialogues.Part four: At the cashier’sI. Oral part:1. Questions: a. What does a cashier do?b. b.How to help the guest change money and check out?2. Explain and practice the useful expressionsOn currency exchangeFor cashiera. a.How much would you like to change?b. b.The exchange rate is subject to alteration without notice.c. What denominations would you like?d. Traveller’s cheques are not valid until they are countersigned.For customersa. I want to change this bank note, please.b. I’d like to exchange some small notes.c. c.I’d like to cash this traveller’s cheque, please.d. d.Can I have my currency exchange receipt, please.On checking outFor cashierExplaining the billa. a.This figure here is for the phone calls you made from your room.b. b.This amount here is for the broken lamp and the soft drinks from themini-bar.c. c.Breakfast is included/excluded/extrad. Item 2 refers to theroom service.When there are miscalculations.a. a.Excuse me for a moment, I’ll check the details.b. b.I’m sorry, this is indeed a mistake. We’ll deduct this amount from your billright away.For customersa. a.I’m leaving this afternoon. Can I have my bill settled, please?b. b.Is this where I can pay my hotel bills?c. I’m checking out today. May I have my bill now?d. We’re leaving this afternoon. Would you get our bill ready for us? Room 404e. C ould you please explain this to me. I don’t think the figure should go that high.3. Simple dialogue: Mr. Thomson is checking out. As a cashier, please explainthe bill to him and ask him to show you his means ofidentifications and say good-bye to him.Sep 15thSection two: HousekeepingPart one: Chamber serviceI. Oral part:Explain and practice the useful expressions.Doing the rooma. a.When would you like me to do/make up your room?b. b.What time would it be convenient, sir?c. Would you like me to clean up /tidy up your room right now?Asking for permissiona. a.May I do the turn-down service for you now?b. b.We’d like to clean t he room. May we do it now?c. c.Would you like me to come back later?d. d.Would it be convenient if I returned at 9:45?Saying politely when disturbing the guesta. a.I’m sorry to disturb you.b. I hope I haven’t disturbed yo u.b. b.Sorry to have taken up your time.II. Listen to the dialogues.Part two: Laundry serviceI. Oral part: 1. Explain and practice the useful expressionsGiving information about laundrya. a.For laundry service, dial 6 and you will get housekeeping.b. b.The laundry forms and bags are in the top right handed drawer of thewriting table.c. c.The rate chart is contained in the stationery folder in your dresser’sdrawer, madam.Giving special requirements.a. a.I have some laundry to be done.b. I want to have a pantdry-cleaned.c. I’d like my sweater to be washed by hand in cold water.Telling about the extra chargea. a.We charge fifty extra for express.b. We deliver it within 4 hours at a50% extra charge.c. There is an extra charge of 50%for quick service.Comforting the guesta. a.Don’t worry. We have an express laundry service here.b. b.Don’t worry. We can arrange it for you.c. Don’t worry. Leave itto me.2. Simple dialogue:II. Listen to the dialogues.Se p 29thSection Three: Food and BeveragesPart one: Restaurant reservationsI. Oral part: 1. Explain and practice the useful expressionsAsking about the time of a reservationa. a.When would you like your table?b. b.When should we expect you?Refusing a reservationa. a.There aren’t any tables left for eight, but we can book one for you at nine.b. b.I’m terribly sorry. The restaurant is full.2. Role play: You want to reserve a table for three this evening at 6:00. II. Listen to the dialogues.Part two: Receiving the guestI. Oral part: 1. Explain and practice the useful expressionsAsking about a favorite tablea. a.Will this table be all right?b. b.Would you like to sit by the window?c. c.Would you prefer/rather sit near the window?d. d.Do you have a preferred table?2. Role play: You’ve got a reservation. The first table the waiter gives youis too near the door. You’d rather sit near the window.II. Listen to the dialogues.Part three: Taking ordersI. Oral part: 1. Explain and practice the useful expressionsRecommending dishesa. a.Why don’t you try…? It’s very good.b. b.I would suggest/recommend you have a taste of …c. c.Today, our specialty is …Asking about a dishWhat is … exactly?Asking for special instruction on fooda. a.How would you like your steak cooked?b. b.How do you like your steak done/prepared?2. Role play。
教学目标：1. 让学生掌握预订酒店的常用英语表达。
2. 培养学生的实际应用能力，能够运用所学英语进行酒店预订。
3. 提高学生的口语交际能力，能够在实际场景中进行有效的沟通。
教学重点：1. 酒店预订的常用英语表达。
2. 酒店预订的流程。
教学难点：1. 如何准确、流利地进行酒店预订的口语表达。
2. 如何根据实际情况进行合理的酒店预订。
教学准备：1. 酒店预订的英语资料。
2. 酒店预订的场景模拟。
3. 酒店预订的练习题。
教学过程：一、导入1. 教师简要介绍本次课程的主题，即预订酒店。
2. 学生自由讨论：他们在生活中是否需要预订酒店，以及预订酒店的经历。
二、新课讲解1. 教师讲解酒店预订的常用英语表达，如：- Room reservation：预订房间- Single room：单人间- Double room：双人间- Check-in：入住- Check-out：退房- Deposit：定金- Guarantee：担保- Cancellation fee：取消费用2. 教师展示酒店预订的流程，如：- 确定入住时间和退房时间- 选择房间类型- 提供个人信息- 支付定金或担保- 取消预订三、情景模拟1. 教师组织学生进行酒店预订的情景模拟，如：- 学生扮演客人，教师扮演酒店工作人员- 学生用英语进行酒店预订的口语表达2. 教师巡视指导，纠正学生的发音和语法错误。
四、练习巩固1. 教师布置练习题，让学生运用所学英语进行酒店预订的口语表达。
2. 学生独立完成练习题，教师巡视指导。
五、课堂小结1. 教师总结本次课程所学内容，强调酒店预订的常用英语表达和流程。
2. 学生分享学习心得，提出自己在学习过程中遇到的问题。
六、课后作业1. 学生回家后，用英语写一篇关于预订酒店的短文。
2. 学生将所学英语表达运用到实际生活中，尝试预订酒店。
教学评价：1. 学生在情景模拟中的口语表达能力。
2. 学生完成练习题的情况。
3. 学生课后作业的质量。
酒店英语餐厅预定教案教案标题：酒店英语餐厅预定教案教案目标：1. 学生能够运用英语进行酒店餐厅预定的对话。
2. 学生能够掌握相关的餐厅预定词汇和表达方式。
3. 学生能够熟悉并运用礼貌用语和常见的餐厅用语。
教案步骤：引入：1. 教师向学生介绍酒店英语餐厅预定的重要性，并解释为什么学习这个话题是有用的。
2. 教师展示一张酒店餐厅预定的图片，并引导学生描述图片中的场景。
主体：步骤一：预习词汇1. 教师提供相关的餐厅预定词汇，如reservation（预定）、table（桌子）、time （时间）等，并与学生一起学习和复习这些词汇。
2. 教师提供词汇的发音练习，要求学生模仿并正确发音。
步骤二：对话模拟1. 教师向学生展示一个餐厅预定的对话范例，并解释对话中的常用表达方式。
2. 教师与学生一起进行对话模拟，角色扮演预定餐厅的场景，鼓励学生使用所学词汇和表达方式进行对话。
步骤三：语法和句型练习1. 教师提供一些常用的餐厅预定句型，如"I would like to make a reservation for[number of people] at [time]"（我想预定[人数]人的座位，时间是[时间]）等，并解释其用法。
2. 教师与学生一起进行句型练习，要求学生根据给定的情境进行合适的句子构造。
步骤四：角色扮演练习1. 教师将学生分成小组，每个小组扮演一个酒店工作人员和一个客人的角色。
2. 学生在小组内进行角色扮演练习，模拟真实的酒店餐厅预定对话，鼓励他们使用所学的词汇、表达方式和礼貌用语。
总结：1. 教师总结本节课的重点内容，并强调学生在日常生活中运用英语进行餐厅预定的重要性。
2. 教师鼓励学生在实际生活中尝试使用所学的英语表达方式，提高他们的口语能力。
扩展活动：1. 学生可以自行收集并分享不同国家或地区餐厅预定的文化差异。
2. 学生可以编写一篇关于酒店英语餐厅预定的对话剧本，并在班级内进行表演。
Unit 1 Reservation教学目标Mind Map 了解办理预订时需要获得的客人信息Background Information 拓展词汇Doing in the Scene1. 熟悉办理预订的流程2. 熟悉更改预订的流程3. 了解预订确认信的写作格式及内容4. 熟悉取消预订的流程5. 掌握预订服务的常用语句Practical Reading 了解预订登记表的内容教学步骤：Mind Map● 介绍预订部的工作职责；● 介绍预订部工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习Background Information● 引导学生讨论：（1）常见的床型；（2）常见的客房类型；（3）客房名称的命名规律；● 引导学生熟悉本部分的词汇；● 引导学生完成课本练习。
附1：常见的床型twin/single bed 单人床king bed 特大号双人床full/double bed 双人床crib 婴儿床queen bed 大号双人床rollaway bed 折叠床附2：常见的客房类型single room 单人房twin-bed room 双床房superior room 高级房deluxe room 豪华房premier/premium room尊贵房sea-view room 海景房garden-view room 园景房suite 套房deluxe suite 豪华套房executive suite 行政套房family suite 家庭套房duplex suite 复式套房penthouse suite 顶层套房presidential suite 总统套Doing in the Scene● 引导学生思考：（1）办理预订时如何询问客人的预订要求？（2）如何询问客人的联系信息？（3）完成预订前有哪些信息要与客人确认？● 引导学生思考预订服务的流程；● 引导学生听音频完成练习Scene 1 Making a reservationScene 2 Changing a reservationScene 3 Canceling a reservationPractical Reading● 介绍酒店预订登记表的基本内容；● 介绍预订部常见信函的写作格式及内容：（1）预订确认信；（2）修改预订确认信；（3）取消预订确认信；● 引导学生熟悉本部分的生词与词组；● 引导学生思考商务信函开头和结尾的常用语；● 引导学生完成练习Unit 2 Checking In and Out 教学目标Mind Map 了解前台接待员的工作职责Background Information 拓展词汇Doing in the Scene1. 熟悉办理入住登记的流程2. 了解前台增销的艺术3. 熟悉延宿与换房的流程4. 熟悉结账退房的流程5. 掌握前台接待服务的常用语句Practical Reading 了解酒店账单的内容教学步骤：Mind Map● 介绍前台接待员的工作职责；● 介绍前台工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习。
任务型英语教学课程教案：预订酒店房间1. 教学目标使学生能够用英语有效地完成预订酒店房间的任务。
2. 课前热身(5分钟)•询问学生住酒店的经历以及预订房间时会考虑哪些因素。
•引入与酒店预订相关的词汇，如“reservation（预订）”, “amenities（设施）”, “check-in（入住登记）”和“room types（房型）”。
3. 任务介绍(10分钟)•设定场景：学生计划旅行，需要为住宿预订酒店房间。
•明确任务：查找酒店、确认房间可用性并进行预订。
4. 任务准备(10分钟)•提供预订酒店房间时可能用到的关键短语和句型，如“I would like to book a room for two nights（我想预订一个房间，住两晚）”, “Do you have any rooms available for those dates?（那些日期有空房间吗？）”, 和“What are the rates for a single/double room?（单人/双人房的价格是多少？）”。
5. 任务实践(20分钟)•学生分组进行角色扮演，模拟预订酒店房间的场景。
•鼓励学生使用之前学到的词汇和短语。
6. 反馈与纠正(10分钟)•角色扮演结束后，对学生的语言使用进行反馈，指出常见错误和改进点。
•纠正发音或语法错误，确保学生正确理解并使用短语。
7. 任务拓展(10分钟)•要求学生编写一段关于预订酒店房间的对话脚本，融入课程中学到的语言和短语。
•鼓励学生发挥创意，考虑不同场景，如询问酒店设施或协商房价。
8. 课程总结(5分钟)•总结本课要点，复习与预订酒店房间相关的词汇和短语。
•鼓励学生课后实践，尝试在线或电话预订酒店房间，以巩固所学。
