完整版ISO14001_2015环境管理体系

Figure 1 — Relationship between PDCA and the framework in this International Standard
0。

5 Contents of this International Standard
This International Standard conforms to ISO’s
management system standards。

These requirements include a high level structure，identical core text, and common
definitions, designed to benefit users implementing 图1：PDCA 与本标准结构之间的关系
0。

5 本标准内容
本标准符合ISO 对管理体系标准的要求.
这些要求包括一个高层结构，相同的核心正文, 以及具有核心定义的通用术语，目的是方便使用者实施多个ISO 管理体系标准。

本标准不包含针对其他管理体系的要求,例如:质量、职业健康安全，能源或财务管理。

然而，本标准使组织能够运用共同的方法和基于风险的思想，将其环境管理体系与其他管理。

ISO14001-2015环境管理体系程序文件及管理手册【含记录表格】XXXXXXX有限公司环境体系资料I S O14001-2015文件编号：E M-01A/10编写：审核：批准：发布日期：20X X年X X月X X日实施日期：20X X年X X月X X日程序文件目录目录第1 章概述1.1 颁布令1.2 公司简介1.3 管理者代表任命书1.4 环境手册的管理第2章管理体系范围第3章手册引用文件、术语和定义3.1 引用标准文件3.2 术语和定义第4章组织的背景4.1理解组织及其所处的环境4.2 理解相关方的需求和期望4.3确定管理体系的范围4.4管理体系及其过程第5章领导作用5.1 领导和承诺5.2 环境方针5.3 组织的岗位、职责和权限第6章质量环境管理体系策划6.1 应对风险和机遇的措施6.1.1 总则6.1.2 环境因素6.1.4 措施的策划6.2 环境目标及其实现策划6.2.1 环境目标6.2.2 实现环境目标措施的策划第7章支持7.1 资源7.2 能力7.3 意识7.4 信息交流7.4.1 总则7.4.2 内部信息交流7.4.3 外部信息交流7.5 文件信息7.5.1 总则7.5.2 创建和更新7.5.3 文件信息控制第8章运作8.1 运行策划和控制8.2 应急准备和响应第9章绩效评价9.1 监视、测量、分析和评价9.1.1 总则9.2 内部审核9.2.1 总则9.2.2 内部审核方案9.3 管理评审第10章改进10.1 总则10.2 不符合和纠正措施10.3 持续改进1.1环境手册颁布令环境手册是本公司从事与环境管理有关的活动中必须共同遵守的纲领性文件，是公司的基本法规之一，必须严格遵守，以确保公司环境管理体系的正常运行，实现质量环境管理目标，促使公司环境管理工作得到持续改进与不断发展。

环境手册由管理者代表负责组织编写、并经总经理批准发布，是我公司环境管理工作的法规性、纲领性文件，用以统一、协调全公司的质量环境管理活动，使其基于ISO14001-2015标准要求，符合本公司产品、服务和活动中的实际情况，能指导我公司环境管理工作。

Table of Contents1Introduction ________________________________________________________________________________________________ 4 2References __________________________________________________________________________________________________ 5 3Definitions __________________________________________________________________________________________________ 5 4About Our Organization ___________________________________________________________________________________ 6 4.1Organizational Context _______________________________________________________________________________ 6 4.2Relevant Interested Parties ___________________________________________________________________________ 6 4.3Management System Scope __________________________________________________________________________ 7 4.4Management System Processes ______________________________________________________________________ 8 5Leadership & Governance _______________________________________________________________________________ 10 5.1Leadership & Commitment _________________________________________________________________________ 10 5.2Environmental Policy ________________________________________________________________________________ 11 5.3Role, Responsibilities & Authorities _______________________________________________________________ 135.3.1 Top Management _________________________________________________________________________________ 135.3.2 Environment & Sustainability Manager __________________________________________________________ 135.3.3 Environment & Sustainability Coordinator _______________________________________________________ 145.3.4 Department Managers ____________________________________________________________________________ 145.3.5 Employees ________________________________________________________________________________________ 14 6Management System Planning __________________________________________________________________________ 156.1Addressing Risks & Opportunities _________________________________________________________________ 156.1.1 General ____________________________________________________________________________________________ 156.1.2 Environmental Aspects____________________________________________________________________________ 166.1.3 Compliance Obligations __________________________________________________________________________ 176.1.4 Planning Action ___________________________________________________________________________________ 18 6.2EMS Objectives ______________________________________________________________________________________ 196.2.1 Environmental Objectives _________________________________________________________________________ 196.2.2 Planning Actions to Achieve Environmental Objectives __________________________________________ 20 7Support____________________________________________________________________________________________________ 217.1Resources ____________________________________________________________________________________________ 21 7.2Competence __________________________________________________________________________________________ 22 7.3Awareness ____________________________________________________________________________________________ 23 7.4Communication ______________________________________________________________________________________ 237.4.1 General ____________________________________________________________________________________________ 237.4.2 Internal Communication __________________________________________________________________________ 237.4.3 External Communication __________________________________________________________________________ 247.5Documented Information ___________________________________________________________________________ 247.5.1 Management System Documents ________________________________________________________________ 247.5.2 Creating & Updating______________________________________________________________________________ 257.5.3 Controlling Documented Information ____________________________________________________________ 25 8Operation _________________________________________________________________________________________________ 26 8.1Operational Planning & Control ___________________________________________________________________ 26 8.2Environmental Emergency Situations ______________________________________________________________ 27 9Performance Evaluation _________________________________________________________________________________ 29 9.1Monitoring, Measurement, Analysis & Evaluation _______________________________________________ 299.1.1 General ____________________________________________________________________________________________ 299.1.2 Evaluation of Compliance _________________________________________________________________________ 30 9.2Internal Audit ________________________________________________________________________________________ 309.2.1 General ____________________________________________________________________________________________ 309.2.2 Internal Audit Programme ________________________________________________________________________ 31 9.3Management Review ________________________________________________________________________________ 319.3.1 General ____________________________________________________________________________________________ 319.3.2 Inputs _____________________________________________________________________________________________ 329.3.3 Outputs ___________________________________________________________________________________________ 32 10Improvement ___________________________________________________________________________________________ 34 10.1General _____________________________________________________________________________________________ 34 10.2Non-conformity & Corrective Action ___________________________________________________________ 34 10.3Improvement ______________________________________________________________________________________ 35 Appendices ____________________________________________________________________________________________________ 37 A.1Correlation Matrix ___________________________________________________________________________________ 37 A.2EMS Process Map ____________________________________________________________________________________ 39 A.3Organization Chart __________________________________________________________________________________ 404About Our Organization4.1Organizational ContextYour organization is committed to defining our position in the marketplace and understanding how relevant factors arising from internal and external issues influence our strategic direction, our organizational context, or the ability of our EMS to achieve its intended outcomes. Such issues include factors that are capable of being affected by, or capable of affecting our organization. Broadly, these issues are defined as:1.Internal issues– conditions related to our organizational activities, products, services, strategicdirection, culture, people, knowledge, processes and systems. Using SWOT analysis provides ourorganization with framework for reviewing and evaluating our strategies, and the position anddirection of our organization, business propositions and other ideas;2.External issues– conditions related to cultural, social, political, legal, regulatory, financial,technological, economic, competition at local, national or international levels. Using PESTLE analysis provides our organization with framework for measuring our market and growth potential according to external political, economic, social, technological, legal and environmental factors;3.Environmental issues– conditions related to climate, air quality water quality, land use, naturalresource availability or biodiversity that can either affect our organization’s purpose, or be affected by our environmental aspects and impacts, which your organization must manage.Although we acknowledge that ISO 14001:2015 does not require our organizational context to be maintained as documented information, we maintain and retain; in addition to this document, the following documented information that describes our organizational context:1.SWOT Analysis Templates for internal issues;2.PESTLE Analysis Templates for external issues;3.Environmental Aspects & Impacts Registers for environmental issues;4.Business plans, strategy documents, operational procedures;5.Analysis of technology and competitors;6.Technical reports from experts and/or consultants;7.Minutes of meetings, process maps and reports, etc.Your organization and collates and assesses information about these influential factors to ensure that a continual understanding of the relevance of each factor is derived and maintained. To facilitate the understanding of our context, we regularly consider issues that influence our business during management review meetings, the results of which are conveyed via minutes and business planning documents.The output from this activity is evident as an input to determining the scope of our EMS (Refer to Section 4.3) and its processes (Refer to Section 4.4), as well as, the consideration of risks and opportunities that may affect our EMS, and the resulting actions that we take to address them (Refer to Section 6.1).4.2Relevant Interested PartiesYour organization recognizes that we have a unique set of interested parties whose needs and expectations (requirements) change and develop over time. Only a limited set of requirements are relevant to our EMS, and which are considered and managed as a compliance obligation. The criteria for y our organization’s compliance obligations include the following parameters:1.All relevant legal requirements;2. All corporate requirements imposedby upper levels of our organization; 3. All relevant requirements of relevantinterested parties that ourorganization decides to comply with, these may either be contractual (customers) or voluntary(environmental commitments). By asking ‘how the interested party (or their requirements) might affect our organization’s ability to achieve the intended outcomes of our environmental management system ?’ we are able to determine and document the relevant interested party requirements. Although not specifically required by ISO 14001:2015, your organization maintains an Interested Party Matrix that aligns a list of relevantinterestedpartiestotheircorresponding needs and expectations; with an indication of which of these has beenaccepted by our organization as a compliance obligation. Such needs and expectations, and whether they are critical to the success of our EMS, broadly include the examples shown in the table below.The outputs from this process are typically used to inform the following sections and processes of the EMS:1. 4.3 Management system scope;2. 4.4 Management system processes;3. 6.1.1 Actions to address risk and opportunities that affect the EMS;4. 6.1.2 Environmental aspect and impacts;5.6.1.3 Compliance obligations; 6.7.4 Communications.4.3 Management System ScopeBased on the scope of our activities described in Section 1 - Introduction and the analysis of the issues and requirements identified in Sections 4.1 and 4.2, your organization has established the scope of our environmental management system in order the implement the objectives and policies that are relevant to our context, physical and organizational boundaries, product life-cycles and any interested parties.Figure 2: Types of Interested PartyYour organization is able to exert authority and differing levels of control and influence over our activities, as they relate to our products and services, as performed at our facilities. The functional and organizational boundaries for the different physical locations (where applicable) and the level of control and influence are summarised below:In order for our EMS to be robust, all the activities, products and services undertaken by your organization are included with in the scope of the EMS. In this way, we are able to control and influence our activities, products and services.The scope of this document describes our EMS, delineates authorities, inter-relationships and responsibilities of process owners and personnel that operate within management system and the sequence and interaction of our processes. Conformance to ISO 14001:2015 has been verified utilizing a formal assessment and review process undertaken by <insert the name of your Registrar>.Although we recognize that ISO 14001:2015 does not require a formal manual, we have decided to retain and update our EMS manual, as our employees, customers, suppliers and other stakeholders perceive it to add value to our operations.4.4Management System ProcessesYour organization’s EMS and its processes are designed around the principle of continual improvement and adoption of the process approach methodology, using the Plan, Do, Check and Act cycle. The EMS manual generally follows the layout and high-level structure of ISO 14001:2015.In order to achieve our intended outcomes,your organization has implemented an environmental management system; based upon sound management principles, which is integrated with the key day-to-day management activities that our organization undertakes. It also exists as part of a larger strategy to establish, document and communicate our processes, their interactions, our policies and objectives; whilst satisfying the requirements of ISO 14001:2015. EMS processes are defined to address:1.Supplier, manufacturer, internal and external issues;2.Material, resource and energy usage;3.Waste and emissions generation;4.Design, operation, production and logistics;5.Activities, products, and services;6.Customers and end-users.An environmental review is conducted every 3 years ahead of re-certification to determine any changes to our organization which may affect the intended outcomes of our EMS. In addition, to meet the requirements of ISO14001:2015, your organization also determines any changes to our internal and external context inwhich we operate (Refer to Section 4.1) and the changing needs and expectations of interested parties (Refer to Section 4.2).Process controls are defined by tools and documents, such as; documented procedures, process maps, flow diagrams, matrices, schedules, and charts, etc. Refer to the EMS Process Map located in Appendix A.2 that shows the processes and the interactions that allow our organization to establish, implement, maintain and continually improve our management system.The effectiveness and integration of the each process and its subsequent output is measured and evaluated through regular internal audits, inspections and data analysis. The monitoring of key performance indicators (KPIs) which are linked to our objectives are used to measure and communicate process performance. This approach allows Top management to regularly review the EMS to ensure its ongoing integration with in the business.As part of the decision making process, we use trends and statistical data related to non-conformities, environmental aspects, obligations, targets, objectives and corrective actions, as well as, monitoring and measurement results, audit results and compliance data, to ensure that objective, and responsible management decisions are made.AppendicesA.1 Correlation MatrixThis section provides a matrix to correlate the requirements of ISO 14001:2015 against the relevant sections in this document and should be used to determine where the new and amended clauses are located.A.2 EMS Process MapEnergyMaterials Finance PeopleRestrictions OpportunitiesSpecificationVolumeProducts Waste Emissions Capacity to reduce wasteCapacity to influence supplyInsert your company’s name or logo. ISO 14001:2015EMS Manual Page 40 of 40A.3 Organization Chart<Insert your organization chart here>。

目录引言 (2)1范围 (5)2规范性引用文件 (5)3术语和定义 (5)3.1与组织和领导作用有关的术语 (5)3.2与策划有关的术语 (6)3.3与支持和运行有关的术语 (8)3.4与绩效评价和改进有关的术语 (8)4组织所处的环境 (10)4.1理解组织及其所处的环境 (10)4.2理解相关方的需求和期望 (10)4.3确定环境管理体系的范围 (10)4.4环境管理体系 (10)5领导作用 (10)5.1领导作用与承诺 (10)5.2环境方针 (11)5.3组织的角色、职责和权限 (11)6策划 (11)6.1应对风险和机遇的措施 (11)6.2环境目标及其实现的策划 (13)7支持 (13)7.1资源 (13)7.2能力 (13)7.3意识 (14)7.4信息交流 (14)7.5文件化信息 (15)8运行 (15)8.1运行策划和控制 (15)8.2应急准备和响应 (16)9绩效评价 (16)9.1监测、测量、分析和评价 (16)9.2内部审核 (17)9.3管理评审 (17)10改进 (18)10.1总则 (18)10.2不符合和纠正措施 (18)10.3持续改进 (19)附录A（资料性附录）本标准使用指南 (20)引言0.1背景为了既满足当代人的需求，又不损害后代人满足其需求的能力，必须实现环境、社会和经济三者之间的平衡。

通过平衡这“三大支柱”的可持续性，以实现可持续发展目标。

随着法律法规的日趋严格、以及因污染、资料的低效使用、废物管理不当、气候变化、生态系统退化、生物多样性减少等给环境造成的压力不断增大，社会对可持续发展、透明度和责任的期望值已发生了变化。

因此，各组织通过实施环境管理体系，采用系统的方法进行环境管理，以期为“环境支柱”的可持续性做出贡献。

0.2环境管理体系的目的本标准旨在为各组织提供框架，以保护环境，响应变化的环境状况，同时与社会经济需求保持平衡。

本标准规定了环境管理体系的要求，使组织能够实现其设定的环境管理体系的预期结果。

14001:2015环境管理体系目录版权信息博瑞森图书：企业阅读本土实践前言一 ISO14001 产生背景及标准改版计划（一）标准版改版的背景（二）为什么要推行 ISO14001 （三）ISO14001 的好处（四） ISO14001 改版的目的（五）标准改版计划二新标准的重大改变三新标准条款结构四 ISO14001： 2015 主要条款解读及运用指南（一）范围（二）引用标准（三）术语和定义（四）组织的环境（五）领导作用（六）策划（七）支持（八）运行（九）绩效评价（十）改进五实施 ISO14001： 2015 的常见问题六需要形成可追溯的（记录与证据）文件化信息七 ISO14001： 2015 内审员试题八 ISO14001： 2015 案例文件汇编（一）环境纲领性文件 1. 序言 2. 公司简介 3. 名称解释4. 体系范围5. 标准条款与职责权限对照表6. 环境管理方针与目标7. 组织架构8. 部门职责（二）相关流程文件与规定材料 1. 资源能源管理程序 2. 信息交流程序 3. 废弃物管理程序 4. 环境纠正与预防管理程序 5. 相关方施加影响程序 6. 应急准备和响应程序 8. 法律法规与其他要求管理程序9. 化学品油品管理程序 10. 合规性评价程序 11. 环境监视与测量程序 12. 环境因素管理程序13. 环境因素评价标准 15. 环境目标指标管理方案程序 16. 污水污染管理程序17. 灭火器作业指导书 18. 消防栓作业指导书 20. 固体废弃物分类表（如表 8- 9 所示）前言新推出的 ISO14001： 2015 版，结构与 ISO9001 一样，可更好地与ISO9001 结合，降低了双体系认证的难度。

推行 ISO14001 的目的不是让企业拿一个证书，而是要真正起到节能减排的作用，这对企业、对国家、对整个人类都是有福报的事情。

企业内部节能，降低了成本，将有更多的利润，在与同行竞争中也更有优势。

ISO14001-2015环境管理体系程序文件及管理手册【含记录表格】XXXXXXX有限公司环境体系资料I S O14001-2015文件编号：E M-01A/10编写：审核：批准：发布日期：20X X年X X月X X日实施日期：20X X年X X月X X日程序文件目录目录第1 章概述1.1 颁布令1.2 公司简介1.3 管理者代表任命书1.4 环境手册的管理第2章管理体系范围第3章手册引用文件、术语和定义3.1 引用标准文件3.2 术语和定义第4章组织的背景4.1理解组织及其所处的环境4.2 理解相关方的需求和期望4.3确定管理体系的范围4.4管理体系及其过程第5章领导作用5.1 领导和承诺5.2 环境方针5.3 组织的岗位、职责和权限第6章质量环境管理体系策划6.1 应对风险和机遇的措施6.1.1 总则6.1.2 环境因素6.1.4 措施的策划6.2 环境目标及其实现策划6.2.1 环境目标6.2.2 实现环境目标措施的策划第7章支持7.1 资源7.2 能力7.3 意识7.4 信息交流7.4.1 总则7.4.2 内部信息交流7.4.3 外部信息交流7.5 文件信息7.5.1 总则7.5.2 创建和更新7.5.3 文件信息控制第8章运作8.1 运行策划和控制8.2 应急准备和响应第9章绩效评价9.1 监视、测量、分析和评价9.1.1 总则9.2 内部审核9.2.1 总则9.2.2 内部审核方案9.3 管理评审第10章改进10.1 总则10.2 不符合和纠正措施10.3 持续改进1.1环境手册颁布令环境手册是本公司从事与环境管理有关的活动中必须共同遵守的纲领性文件，是公司的基本法规之一，必须严格遵守，以确保公司环境管理体系的正常运行，实现质量环境管理目标，促使公司环境管理工作得到持续改进与不断发展。

环境手册由管理者代表负责组织编写、并经总经理批准发布，是我公司环境管理工作的法规性、纲领性文件，用以统一、协调全公司的质量环境管理活动，使其基于ISO14001-2015标准要求，符合本公司产品、服务和活动中的实际情况，能指导我公司环境管理工作。

引言0.1背景为了既满足当代人的需求，又不损害后代人满足其需求的能力，必须实现环境、社会和经济三者之间的平衡。

通过平衡这“三大支柱”的可持续性，以实现可持续发展目标。

随着法律法规的日趋严格，以及因污染、资源的低效使用、废物管理不当、气候变化、生态系统退化、生物多样性减少等给环境造成的压力不断增大，社会对可持续发展、透明度和责任的期望值已发生了变化。

因此，各组织通过实施环境管理体系，采用系统的方法进行环境管理，以期为“环境支柱”的可持续性做出贡献。

0.2环境管理体系的目的本标准旨在为各组织提供框架，以保护环境，响应变化的环境状况，同时与社会经济需求保持平衡。

本标准规定了环境管理体系的要求，使组织能够实现其设定的环境管理体系的预期结果。

环境管理的系统方法可向最高管理者提供信息，通过下列途径以获得长期成功，并为促进可持续发展创建可选方案：一一预防或减轻有害环境影响以保护环境；一一减轻环境状况对组织的潜在有害影响；一一帮助组织履行合规义务；一一提升环境绩效；一一采用生命周期观点，控制或影响组织的产品和服务的设计、制造、交付、消费和处置等的方式，能够防止环境影响被无意地转移到生命周期的其他阶段；一一实施环境友好的、且可巩固组织市场地位的可选方案，以获得财务和运营收益；一一与有关的相关方沟通环境信息。

本标准不拟增加或改变组织的法律法规要求。

0.3成功因素环境管理体系的成功实施取决于最高管理者领导下的组织各层次和职能承诺。

组织可利用机遇，尤其是那些具有战略和竞争意义的机遇，预防或减轻有害的环境影响，增强有益的环境影响。

通过将环境管理融入到组织的业务过程、战略方向和决策制定过程，与其他业务的优先项相协调，并将环境管理纳入组织的整体管理体系中，最高管理者就能够有效地应对其风险和机遇。

成功实施本标准可使相关方确信组织已建立了有效的环境管理体系。

然而，采用本标准本身并不保证能够获得最佳环境结果。

本标准的应用可因组织所处环境的不同而存在差异。

ISO14001-2015环境手册目录第1 章概述1.1 颁布令1.2 公司简介1.3 管理者代表任命书第2章管理体系范围第3章手册引用文件、术语和定义3.1 引用标准文件3.2 术语和定义第4章组织的背景4.1理解组织及其所处的环境4.2 理解相关方的需求和期望4.3确定管理体系的范围4.4管理体系及其过程第5章领导作用5.1 领导和承诺5.2 环境方针5.3 组织的岗位、职责和权限第6章质量环境管理体系策划6.1 应对风险和机遇的措施6.1.1 总则6.1.2 环境因素6.1.3 合规义务6.1.4 措施的策划6.2 环境目标及其实现策划6.2.1 环境目标6.2.2 实现环境目标措施的策划第7章支持7.1 资源7.2 能力7.3 意识7.4 信息交流7.4.1 总则7.4.2 内部信息交流7.4.3 外部信息交流7.5 文件信息7.5.1 总则7.5.2 创建和更新7.5.3 文件信息控制第8章运作8.1 运行策划和控制8.2 应急准备和响应第9章绩效评价9.1 监视、测量、分析和评价9.1.1 总则9.1.2 合规性评价9.2 内部审核9.2.1 总则9.2.2 内部审核方案9.3 管理评审第10章改进10.1 总则10.2 不符合和纠正措施10.3 持续改进附件一：职能和权限对照表附件二：组织架构图附件三：产品工艺流程及主要污染源分布图附录四：环境管理程序文件目录1.1环境手册颁布令环境手册是本公司从事与环境管理有关的活动中必须共同遵守的纲领性文件，是公司的基本法规之一，必须严格遵守，以确保公司环境管理体系的正常运行，实现质量环境管理目标，促使公司环境管理工作得到持续改进与不断发展。

环境手册由管理者代表负责组织编写、并经总经理批准发布，是我公司环境管理工作的法规性、纲领性文件，用以统一、协调全公司的质量环境管理活动，使其基于ISO14001-2015标准要求，符合本公司产品、服务和活动中的实际情况，能指导我公司环境管理工作。