商务交际英语(1)模拟试题2.doc

试卷代号：2139

屮央广播电视大学2004-2005学年度第二学期“开放专科”期末考试

英语（商）专业 商务交际英语（1）试题

2005年7月

注意事项

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三、 用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。

I. MULTIPLE CHOICE （10 小题，每小题 1 分，共 10 分）

Choose the letter indicating the best choice to complete each sentence or answer each question:

1. In the communication process, which of the following is a major responsibility of the

receiver?

a. analyzing the sender

h. ieading effectively

c・ assessing the message's envi「onment

d. writing an immediate reply

2. Which of the following should be used for a message that is to provide information for a 〜group of people （some are inside the company and some are outside）?

a. a letter

b. a memorandum

c. a report

d. any of the above could be correctly used

3. Which of the following is a characteristic of an effective work team?

a. Team members are committed to the team and its goals.

b. 〜Team members are all well acquainted with each other prior to working together

c. The team gets complete support from all levels of management.

d. New team members regularly join the team as other team members drop out.

4. What is the objective of a message that asks for information tibout a product?

a. To inform

b. To request

c. To record

d. To persuade

5. Which of the following statements promotes goodwill by using courteous words?

a. Return your money in the envelope provided・

b. I want my money back because you didn't send the product I requested・

c. You made an error on my financial statement・

d. Perhaps you overlooked last month*s statement, as your account is past due・

6. The end of the minutes should show the signature of

a. the person who presided over the meeting

b. the person who sent out the agenda

c. the person who recorded the minutes

d. the person who heads the company

7. The heading of a memo in traditional format consists of

a. TO, FROM, DATE, and TOPIC lines

b. TO, FROM, DATE, and SUBJECT lines

e. TO, FROM, DATE, and DISTRIBUTION lines

d. TO, FROM, SUBJECT, and DISTRIBUTION lines

8. Which of the following would be the best beginning for an acknowledgment?

a. Thank you for your order. Your business is sincerely appreciated・

b. Here at ABC Company, we sincerely appreciate your business・

c. Your letter came to me today・

d. I received your order for 15 speaker sets・ 9. Which* of the following should be part of an informational report?

a. facts

b. conclusions

e. recommendations

d・ all of the above

10. Which of the following is a supplementa「y part of a formal report?

a. executive abstract

b. bibliography

e. table of conten（s

d. all of the above・

[.TRUE/FALSE （10小题，每小题1分，共1（）分）

Write aT i n the space provided if the stateme nt is true. Write an F in the space if the statement is

false. Your judgment should be based on your understanding of the course book ・

________ -11. Software that is easy to use is described asuser friendly.

_______ 12. Using abbreviations helps keep messages short and, therefore, makes them more

understandable for someone Who does not speak or: read English fluently・

_____ 13. Word processing is the same as information processing・ 14. The direct-indirect

order is best when the writer has both positive and negative messages to communicate・

15. The language in business conversations is always more formal than the language used in

other conversations・

_____________ 16. The hard copy of a memo or e-mail is sometimes filed and later retrieve to provide

a record of a specific decision.

__________ 17. Claim letters are designed to be negative letters because they must persuade the

receiver to do what the sender wants.

1 & For the reasons of the negative message to be effective, they must be send er-oriented ・

______ 19. A hypothesis is a possible explanation of a problem・ 20. Both a memo of t「ansmittal and a letter of transmittal can be used for informal reports ・

III. ERROR CORRECTION（10 分）

Rewrite the following short paragraph by identifying all errors and correcting them:Thank you for

post the anno uncement for ince ntive awards in our department. I would like enter the competition with

some suggestion that could increase line・ production by perhaps^s many as 50 percent. Please let me

know when can we get together to discuss the

ideas・ Thanks・

READING COMPREHENSION （10 小题，每小题 2 分，共 20 分）

read the following tw6 passages and answer the questions. Passage

One: Speed, efficiency and time. In the world of business these concepts are inescapable Cnstomers

dema nd faster and better service ・ Managers demand more from their employees in less time・ But

are speed and efficiency really what they want?

As with anything, there are tradeoffs （权衡）.More speed often brings higher costs・

More efficiency often leach to less direct contact with customers. As the saying goes, "Be careful of