快递服务基本术语中英对照
1)快递服务：express service ;courier service
2)快递服务组织:express service organization
3)快件:express item
4)快递业务员：operational express service provider
5)快递业务网络：express service network
6)国内快递：domestic express service
7)同城快递：intra-city express service
8)省内异地快递：intra-province express service
9)省际快递：inter-province express service
10)国际快递：international express service
11)国际进境快递：international inbound express service
12)国际出境快递：international outbound express service
13)港澳台快递：express service to/from Hong kong Macao and Taiwan
14)代收货款：cash on delivery
15)签单返还：receipt collect service
16)限时快递：time-definite express
17)专差快递：onboard courier
18)信件类快件：letters express item
19)物品类快件：articles express item
20)改递件：express item with corrected address
21)委托件：express item consigned by a third party
22)自取件：express item by self-pick-up
23)到付件：freight collect express item
24)拒付件：freight collect refusal express item
25)拒收件：signature refusal express item
26)错发件：mis-delivered express item
27)无着快件：undeliverable express item
28)破损件：express item with damaged packing
29)损毁件：damaged express item
30)收派员：courier
31)处理员：express item operator
32)客服人员：customer service representative
33)国际快件报关员：customs broker
34)详情单：express way hill
35)改寄申请单：application from for address correction
36)索赔申告单：claim authorization form
37)回单：interchange receipt
38)快件报关单：customs declaration form
39)形式发票：proforma invoice
40)快递营业场所：business premises for express service
41)快递处理场所：express handing area
42)海关快件监管场所：customs supervised area
43)呼叫中心：call center
44)跟踪查询系统：express item tracking system
45)手持终端：personal digital assistant
46)快递封套：envelope for express service
47)快递包装箱：packing boxes for express service
48)快递包装袋：packing bags for express service
49)接单：order-taking
50)取件：pickup
51)验视：content inspection
52)封装：packing
53)快件编号：tracking number of express item
54)分拣：sorting
55)封发：dispatching
56)快件总包：consolidated dispatch
57)报关：customs declaration
58)通关：customs clearance
59)报检：declaration for quarantine inspection
60)首次投递：fisst delivery
61)复投：second delivery
62)查询信息有效期：valid period for inquiry
63)投诉：complaint
64)投诉有效期：valid period for complaint
65)申诉：appeal
66)申诉时限：time limit for complaint
67)快件延误：deley of express item
68)快件丢失loss of express item
69)内件不符：unconformity of contents
70)快递服务时限：time limit from pick-up to first delivery
71)查询答复时限: time limit for inquiry reply
72)投诉处理时限：time limit for complaint handling
73)索赔的处理时限：time limit for claim handling
74)时限准时率：on-time delivery rate
75)快件丢失率：rate of lost express items
76)快件损毁率：rate of damaged express items
77)用户投诉率：customer complaint rate
快递服务礼貌用语
1.您好，请告诉我您的取件地址。
2.我大约××分钟到您那里，请耐心等待。
3.您好，我是××快递公司的业务员，这是我的工牌，请问是您要寄快件吗？/公司派我来收
