英语投诉信模板投诉信英语作文模板
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质量问题投诉信英语作文【中英文实用版】Dear Sir/Madam,I am writing to express my deep concern about the quality issues I have encountered with the product I purchased from your company.I am extremely disappointed to find that the item does not meet the expected standards and has caused me considerable inconvenience.尊敬的先生/女士,我写信是想表达我对贵公司产品质量问题的严重关切。
我非常失望地发现,我所购买的商品未能达到预期标准,给我带来了很大的不便。
Upon receiving the product, I noticed several flaws right away.The material is of poor quality, the stitching is uneven, and there are visible defects on the surface.Such issues are unacceptable for a product of this price range.收到产品后,我立刻发现了几个问题。
材质质量差,缝合不均匀,表面有明显缺陷。
这些问题对于这个价位的产品来说是不可接受的。
I have attempted to contact your customer service department for a solution, but unfortunately, I have not received a satisfactory response.As a loyal customer of your brand, I expected better quality and service.However, I am now left feeling dissatisfied and let down.我尝试联系贵公司的客服部门寻求解决方案,但遗憾的是,我没有收到满意的答复。
考研英语作文投诉信范文以下是5篇投诉信范文供您参考:范文一:Dear Sir/Madam,I am writing to express my strong dissatisfaction with the recent service I received at your hotel. I checked in on June 10th and stayed for two nights, and I am deeply disappointed with the quality of your facilities.Firstly, the room I was assigned was extremely dirty and the bedding had clearly not been changed from the previous guest. The bathroom was also in a poor state, with a broken shower and unpleasant smell. Moreover, the air conditioning in the room was not functioning properly, making it unbearable to stay in during the hot weather.Secondly, the staff members at the front desk were unprofessional and unhelpful. They showed no interest in addressing my concerns and were dismissive when I asked for assistance. This lack of customer service is unacceptable for a hotel of your reputation.Lastly, the breakfast provided was of extremely poor quality. The food was cold, tasteless, and lacked variety. I was expecting a higher standard given the price I paid for my stay.I kindly request that you take immediate action to rectify these issues and ensure that other guests do not have to experience the same disappointment. I would appreciate a full refund for my stay and an apology for the inconvenience caused.I hope you will address my concerns promptly and take measures to improve the overall quality of your hotel.Yours faithfully,[Your Name]范文二:Dear Manager,I am writing to express my dissatisfaction with the recent service I received at your restaurant. I visited on the evening of June 15th and unfortunately, the experience was far from satisfactory.To begin with, the wait staff were incredibly slow and inattentive. It took an unreasonable amount of time for them to take our order and deliver our food. In fact, we had to remind them several times before our order was finally taken. This lack of efficiency was frustrating and greatly affected our overall dining experience.Furthermore, the quality of the food was disappointing. The dishes we ordered were overcooked and lacked flavor. It was evident that the ingredients used were of low quality. As a regular customer, I have previously enjoyed the high standards of your establishment, but this visit was a major letdown.Lastly, I would like to mention the poor hygiene standards observed in the restaurant. The tables were dirty and sticky, and the restrooms were in an unsanitary condition. This lack of cleanliness is unacceptable and tarnishes the reputation of your establishment.I hope you will take my feedback seriously and take the necessary steps to address these issues. I suggest conducting staff training to improve efficiency and quality control, as well as implementing stricter cleanliness standards.Thank you for your attention to this matter. I look forward to a prompt resolution and a better experience in the future.Sincerely,[Your Name]范文三:Dear Manager,I am writing to express my dissatisfaction with the recent purchase I made at your store. On June 20th, I bought a laptop from your establishment, and I have encountered multiple issues with it since then.Firstly, the laptop is not functioning as advertised. The battery life is extremely short, lasting only 1-2 hours instead of the promised 6 hours. Additionally, the laptop frequently freezes and crashes, making it impossible to complete tasks efficiently. These malfunctions have greatly hindered my productivity and have caused significant frustration.Secondly, the customer service I received when I reported these issues was subpar. The staff members were unresponsive and unhelpful. They seemed disinterested in resolving my concerns and provided no viable solutions. This lack of assistance ishighly disappointing.I kindly request that you address these issues promptly. I would like a replacement laptop that functions properly or a full refund for my purchase. Furthermore, I expect better customer service in the future to prevent such inconveniences from occurring again.I hope you will take my feedback seriously and take immediate action to rectify these problems. Your prompt response and resolution to this matter would be greatly appreciated.Yours sincerely,[Your Name]范文四:Dear Sir/Madam,I am writing to express my dissatisfaction with the recent flight experience I had with your airline. On June 25th, I took a flight from Beijing to Shanghai, and I encountered several issues that greatly impacted my journey.Firstly, the flight was delayed for over three hours with no explanation provided. This lack of transparency and communication is highly unprofessional and inconvenient. Moreover, the lack of proper updates left passengers feeling frustrated and uncertain.Secondly, the in-flight services were severely lacking. The flight attendants were unresponsive and inattentive to passengers' needs. Requests for water and assistance were ignored, and the overall level of customer service was below par.Lastly, the condition of the aircraft was unsatisfactory. The seats were uncomfortable and worn out, and the overall cleanliness left much to be desired. Given the price paid for the ticket, I expected a higher standard of comfort and cleanliness.I kindly request that you address these issues and take measures to improve the overall quality of your services. Compensation for the inconvenience caused, such as a partial refund or future travel voucher, would be greatly appreciated.I hope you will take my feedback seriously and make the necessary improvements to ensure a better travel experience for future passengers.Yours faithfully,[Your Name]范文五:Dear Manager,I am writing to express my disappointment with the recent service I received at your car repair shop. On June 30th, I brought my vehicle in for repairs, and I am deeply dissatisfied with the quality of the work done.Firstly, the repairs took much longer than initially estimated. I was told the vehicle would be ready within three days, but it ended up being in the shop for over a week. This delay caused a significant inconvenience as I had to make alternative transportation arrangements.Secondly, upon receiving my vehicle, I noticed that the repairs were not done to a satisfactory standard. The paintwork was uneven, and there were visible scratches that were not present before. Additionally, the engine performance did not improve as promised. These issues indicate a lack of attention to detail and poor workmanship.Furthermore, the customer service provided was subpar. The staff members were unprofessional and dismissive when I voiced my concerns. They showed no willingness to address the issues or offer a solution. This lack of accountability is unacceptable.I kindly request that you rectify these issues promptly. I expect the repairs to be redone to a satisfactory standard, and I request a refund for the inconvenience caused. Additionally, I suggest conducting staff training to improve customer service and workmanship.I hope you will take my feedback seriously and make the necessary improvements to ensure customer satisfaction in the future. Thank you for your attention to this matter.Yours sincerely,[Your Name]。
投诉信范文10篇英语作文1. I am writing to express my dissatisfaction with the poor quality of the product I recently purchased from your company. The product arrived damaged and did not meet the specifications as stated on your website. I am extremely disappointed and would like a refund or a replacement as soon as possible.2. I am writing to bring to your attention the rude and unprofessional behavior of your staff at your store. When I visited last week, I was met with a complete lack of respect and was treated with disregard. This kind of customer service is unacceptable and I demand an apology and assurance that this will not happen again.3. I am writing to complain about the constant delays and cancellations of flights by your airline. It is incredibly frustrating to have my travel plans disrupted time and time again. I expect better service and compensation for the inconvenience caused.4. I am writing to express my disappointment with the poor quality of the food served at your restaurant. The dishes were tasteless and lacked freshness. I had expected a much better dining experience and I hope you can address this issue to maintain your reputation.5. I am writing to express my concern about the noise pollution caused by the construction work happening near my apartment. The constant drilling and hammering isdisrupting my daily life and affecting my sleep. I request that you take immediate action to minimize the noise and inconvenience caused to residents.6. I am writing to complain about the excessive fees charged by your bank. The hidden charges and high interest rates are unreasonable and unfair. I urge you to review your fee structure and provide more transparency to your customers.7. I am writing to bring to your attention the poor maintenance of the public park in our neighborhood. Thelack of cleanliness and broken facilities make it impossible to enjoy the space. I request that you allocate resources to improve the park and make it a pleasant environment for everyone.8. I am writing to express my dissatisfaction with the internet service provided by your company. The slow connection and frequent outages are hindering my work and causing frustration. I expect a reliable and efficient internet service and request that you address this issue promptly.9. I am writing to complain about the misleading advertising of your product. The claims made in your advertisements are not accurate and do not reflect the actual performance of the product. I demand an explanation and a refund for false advertising.10. I am writing to express my disappointment with the poor customer service I received at your hotel. The staff was unhelpful and unresponsive to my needs. I expect better service and a more pleasant stay in the future.。
投诉信英语作文模板有翻译投诉信英语作文模板。
1. 信头:[你的地址][日期]2. 收信人地址:[收信人姓名][收信人地址]3. 信件正文:Dear [收信人姓名],。
I am writing to express my dissatisfaction with [具体描述投诉对象或事件]. I believe it is important to bring to your attention the following points:描述问题:[详细描述你遇到的问题,包括时间、地点、具体情况等]影响说明:[描述问题给你带来的影响,包括不便、损失等]先前沟通:[如果你曾尝试解决问题,请描述你先前与相关人员的沟通情况]要求解决方案:[提出你希望对方采取的解决方案或补救措施]4. 结尾:I trust that you will take my complaint seriously andaddress it promptly. I look forward to receiving a satisfactory resolution to this matter. Thank you for your attention to this issue.Yours sincerely,。
[你的姓名]5. 翻译:Dear [收信人姓名],。
我写信是想表达我对[具体描述投诉对象或事件]的不满。
我认为有必要向您提出以下几点:描述问题:[详细描述你遇到的问题,包括时间、地点、具体情况等]影响说明:[描述问题给你带来的影响,包括不便、损失等]先前沟通:[如果你曾尝试解决问题,请描述你先前与相关人员的沟通情况] 要求解决方案:[提出你希望对方采取的解决方案或补救措施]结尾:我相信您会认真对待我的投诉并尽快解决。
期待能够得到这个问题的满意解决方案。
谢谢您对这个问题的关注。
真诚地,。
[你的姓名]。
一封投诉信英语作文(优秀5篇)英语投诉信篇一写投诉信应本着真实的原则,如实的反映情况。
那么投诉信的格式是什么呢?下面让我们来学习一下吧!Dear ______,①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,Li Ming英文投诉信范文(Letters of Complaint)【英文投诉信范文一】Sunny Company34 Zhongcheng RoadJinlian BuildingShanghaiSeptember 12,Sales managerElegance Clothing Company45 West Street, NanjingJiangsu ProvinceDear Mr. Chang:On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled. We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.Sincerely yours,Sunny LeeManager【英文投诉信范文二】Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie, IN 47300November 15,General Computer CorporationEngineering DepartmentP.O. Box 73219Fort Worth, TX 76108Dear Sir:With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely,(Signature)英语投诉信篇二Dear Sir or Madam,I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.To solve this problem/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.Yours sincerely,Li Ming尊敬的先生或女士:我写信是为了表达关于住宿的不满。
投诉信英语作文万能投诉信英语作文万能模板在学习、工作乃至生活中,大家一定都接触过作文吧,借助作文可以提高我们的语言组织能力。
怎么写作文才能避免踩雷呢?以下是店铺收集整理的投诉信英语作文万能,欢迎阅读,希望大家能够喜欢!投诉信【篇首句】介绍自己,说明写作目的:投诉。
1. I’m Li Hua. I feel bad to trouble you but I’m afraid thatI have to make a complaint about your restaurant.我是李华。
很不想给你添麻烦。
但是,恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to complain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarfI bought from your company.我想要表达我对从你们公司买的羊毛围巾的不满。
【篇中句】说明投诉问题、后果,并提出合理建议。
1. In the first place, the food is too salty and the water isnt served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先,食物太咸,水没有及时端上来。
而且,你们播放的音乐太吵了。
在这样的`环境下,我很难安静的坐在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When its washed, it fades in colour. Now I cant wear it.大概一周前我在香港度假的时候,我在你们店里花300港元买了一件绿色衬衫,但是看上去似乎有一些状况。
英文投诉信举报模板范文English:I am writing to report an incident of discrimination that I recently experienced at your store. I visited your store last week to purchase some items, and I was shocked when one of your employees made offensive comments about my race. I was treated unfairly and made to feel uncomfortable during my entire visit. This type of behavior is unacceptable and goes against the values of respect and inclusivity that should be upheld in any establishment. I demand that action be taken against the employee responsible for these discriminatory actions and that steps be taken to ensure that all staff members are properly trained on how to treat customers with dignity and respect.中文翻译:我写信是要举报最近在贵店经历的一起歧视事件。
上周我去贵店购物,但被一名员工发表了对我的种族的冒犯性言论,这让我感到震惊。
在整个访问过程中,我受到了不公平的对待,感到非常不舒服。
这种行为是不可接受的,违反了任何机构都应该遵守的尊重和包容价值观。
英语投诉信模板及范文随着全球化的发展,英语已经成为了一种国际化的语言。
在日常生活中,我们也经常需要用到英语来与他人交流。
但是,不论是在日常生活中还是工作中,我们难免会遇到一些不愉快的事情,需要写投诉信来表达我们的不满和要求。
因此,本文将为大家介绍英语投诉信的模板及范文,希望能够帮助大家更好地应对投诉事宜。
一、英语投诉信的模板1. 投诉信的开头(开门见山,说明投诉原因)Dear Sir/Madam,I am writing to express my dissatisfaction with/ disappointment in/ concern over ……2. 详细阐述原因/经历(事实详细、逻辑清晰)First, …… Second, …… Finally,……3. 表达感受、提出要求或建议Therefore, I am kindly requesting that you …… in order to rectify the situation.4. 结束语(表达希望)I look forward to hearing from you soon.二、英语投诉信范文Dear Sir/Madam,I am writing to express my dissatisfaction with the service provided by your company. On the 13th of August, I visited your store on Main Street to purchase a new laptop.Upon arriving at your store, I was approached by a sales representative who appeared to lack knowledge about the products he was selling. Despite my attempts to ask specific questions about the performance of each laptop, the sales representative seemed uninterested in providing me withaccurate information. In addition, he was quiteunprofessional in his mannerisms, which left me feeling very uncomfortable.After purchasing the laptop, I was surprised to findthat it did not work properly. I returned to your store to request an exchange, but the manager I spoke with was very unhelpful. He refused to exchange the defective product, and instead suggested I should purchase a new one.I find it unacceptable that your company is willing to sell faulty products and that your staff members areunwilling to offer any assistance in rectifying the situation. Therefore, I am kindly requesting that you reimburse me forthe purchase of the defective laptop.I look forward to hearing back from you soon.Sincerely,[Your name]。
When writing a complaint letter in English,it is important to follow a structured approach to ensure clarity and effectiveness.Here is a template you can use to craft your complaint:Subject Line:Brief Description of the ComplaintDear Recipients Name,I am writing to express my dissatisfaction with specific product/service/event that I encountered on date of the incident.I believe it is essential to bring this matter to your attention as it has significantly affected my experience with companys name.Introduction:Firstly,I would like to commend companys name for its overall service,which has been satisfactory until this recent incident.However,the following issues have led me to write this letter.Description of the Problem:On date,I describe the situation in detail,including what,when,where,and how the problem occurred.This has caused me describe the impact or inconvenience caused by the problem.Expected Resolution:In light of the above,I am requesting state the specific action you want the company to take,e.g.,a refund,replacement,or repair.I believe this is a fair resolution considering the circumstances.Supporting Evidence:To support my claim,I have enclosed list any evidence such as receipts,photographs,or any other relevant documents.I am also willing to provide any additional information that may be required to resolve this matter promptly.Deadline for Response:I would appreciate a response to this complaint by state a reasonable deadline,as I am eager to find a resolution to this issue.Closing Statement:I am confident that companys name values its customers and will take the necessary steps to address this matter.I look forward to your prompt and satisfactory response.Thank you for your attention to this matter.Sincerely,Your Full NameYour Contact InformationEmail AddressPhone NumberEnclosure:List of any enclosuresRemember to keep the tone of the letter respectful and professional,even if you are expressing dissatisfaction.Providing clear and concise details about the issue will help the recipient understand your complaint and take appropriate action.。
英语作文投诉信格式范文1. 投诉信格式范例Dear Sir/Madam,I am writing to register a complaint about the service I received at your store yesterday. I visited your store at around 2 pm and was served by one of your staff members, who was extremely rude and unhelpful.The staff member in question was uninterested in helping me choose a product and displayed a total lack of knowledge about the products in the store. When I asked for assistance, she appeared irritated and dismissive of my questions.To make matters worse, she was also quite slow in processing my payment, which resulted in me wasting a lot of time waiting in line.I feel that the level of service I received was completely unacceptable, and I am writing to request that you address my concerns promptly.I would like to suggest that you provide more training to your staff members to ensure that they are knowledgeable, courteous, and efficient in serving your customers. I hope that you will take this matter seriously and take appropriate action to prevent similar incidents from occurring in the future.Thank you for your attention to this matter.Sincerely,[Your Name]2. 投诉信范文Dear Sir/Madam,I am writing to express my extreme dissatisfaction with the customer service I received at [Company Name] on [Date]. I had ordered a [Product/Service] from your company through your website, and I was extremely disappointed with the product when it arrived.The [Product/Service] that was delivered to me did not match the description on your website, and it was of poor quality. When I contacted your customer service department, I was met with resistance and a complete lack of interest in resolving my problem.I was transferred from one representative to another and was not given any clear answers or solutions.I hope that you can understand my frustration with this situation. As a customer, I expect to receive products that meet the description provided and to be treated with respect and courtesy when I raise an issue.I am writing this letter to request a full refund and to urge you to take steps to improve your customer service practices to ensure that other customers do not have to go through a similar experience. Sincerely,[Your Name]3. 投诉信模板Dear [Name],I am writing to express my dissatisfaction with the service I received from your company on [Date]. During my experience, I encountered several issues that have left me feeling disappointed and frustrated.The first issue I encountered was [briefly describe the issue]. This led to [briefly describe the consequences of the issue]. Despite my efforts to inform your staff members about the problem, they were unresponsive and unhelpful.Additionally, I also experienced [briefly describe any other issues you encountered]. Throughout the entire experience, I felt as though my concerns were not being taken seriously, and I was not getting the support I needed.As a customer, I expect to receive high-quality service and support. Unfortunately, my experience with your company failed to meet my expectations. I hope that you take this feedback seriously and take appropriate action to address these issues.I would like to request a refund for the [Product/Service] I received, as well as any other compensation you feel is appropriate to acknowledge the inconvenience and stress that this experience hascaused me.Thank you for your attention to this matter.Sincerely,[Your Name]4. 投诉信的写作技巧投诉信的写作是一项有点棘手的任务,需要您在表达自己的不满情绪的同时,还要考虑如何恰当地传达您的想法,并请求得到合理的解决方案。
英语投诉信模板投诉信英语作文模板范文(一)Dear ______,①I am ______(自我介绍)。
②I feel bad to trouble you but I am afraid that I have to make a plaint about。
③The reason for my dissatisfaction is ______(总体介绍)。
④In the first place, ______(抱怨的第一个方面)。
⑤In addition, ______(抱怨的第二个方面)。
⑥Under these circumstances,I find it ______(感觉)to______(抱怨的方面给你带来的后果)。
⑦I appreciate it very much if you could ______(提出推荐和请求),preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限)。
⑧Thank you for your consideration and I will be looking forward to your reply。
Yours sincerely,Li Ming范文(二)Dear Sir:With reference to our order No。
W98, the 120 puter sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged。
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。
We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。
We shall be glad if you will replace all 20 sets as soon as possible。
Meanwhile, we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。
Yours sincerely,Li Ming范文(三)[Directions]: Suppose that you ordered a refrigerator but later found a worrying problem。
Write a letter of plaint to describe the matter and require settlement, Do not sign your own name at the end of your letter,using “Li Ming” instead。
Dear Sir,I am happy that the refrigerator we ordered last week has arrived on time。
But it is a great pity that we find there is something wrong with the refrigeration facilities。
After we used it for several days。
we found that food stored in the refrigerating partment turned bad quickly。
When we finally decided to take the temperature in it, we were surprised to find it was around 15℃,far from the standard temperture range from 0℃ to 9℃。
This problem has affected our normal life。
Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。
Yours faithfully,Li Ming范文(四)Dear Mr。
Chang:On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible。
Needless to say, we have suffered a great loss from this, as we cannotsell the sweaters in this condition to our customers。
We ask you to conduct investigation at your end and reply to us。
Sincerely yours,Li Ming范文(五)Sunny Company34 Zhongcheng RoadJinlian BuildingShanghaiSeptember 12, 2001Sales managerElegance Clothing Company45 West Street, NanjingJiangsu ProvinceDear Mr。
Chang:On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible。
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers。
We ask you to conduct investigation at your end and reply to us。
Sincerely yours,Sunny LeeManager范文(六)Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie, IN 47300November 15, 1998General Computer CorporationEngineering DepartmentP。
O。
Box 73219Fort Worth, TX 76108Dear Sir:With reference to our order No。
W 98, the 120 puter sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged。
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。
We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。
We shall be glad if you will replace all 20 sets as soon as possible。
Meanwhile, we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。
Yours sincerely,(Signature)。