英文投诉信范文
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英文投诉信举报模板范文Subject: Complaint Regarding Unsatisfactory Service Experience.Dear [Company Name],。
I am writing to express my dissatisfaction with the recent service experience I had with your company. As a valued customer, I feel it is important to bring this matter to your attention in order to improve the quality of service provided in the future.On [Date], I visited your store located at [Store Location] to purchase a [Product/Service Name]. I had been looking forward to this purchase for some time, as I had heard positive reviews about your products and services. However, my expectations were greatly disappointed.Upon arrival, I was greeted by a salesperson who appeared to be disinterested and unenthusiastic aboutassisting me. Despite my attempts to engage in conversation and ask questions about the product, the salesperson failed to provide any meaningful answers or recommendations. Instead, they seemed more focused on completing their shift as quickly as possible, rather than providing a positive customer experience.The issue did not improve when I proceeded to the checkout counter. The cashier appeared to be overwhelmed with the workload and was unable to process my payment efficiently. This resulted in a long wait time, which was further exacerbated by the lack of communication from the cashier regarding the status of my transaction.Additionally, I was disappointed to discover that the product I purchased was not as described on your website or in your advertisements. The quality was significantly poorer than expected, and the features did not match what was promised. This left me feeling cheated and disappointed with my purchase.I would like to emphasize that my dissatisfaction isnot solely based on the individual employees I encountered. Instead, it reflects a broader issue with the quality of service provided by your company. I believe that it is crucial for you to address these issues in order to maintain the trust and loyalty of your customers.In conclusion, I would like to request that you take the necessary steps to improve the quality of service provided by your employees. This includes providing better training and supervision to ensure that customers receive the prompt, professional, and courteous service they deserve. Additionally, I suggest that you review your product descriptions and advertisements to ensure accuracy and transparency, in order to avoid any future misunderstandings or dissatisfaction.I look forward to receiving a prompt response from you and hope that you will take the necessary actions to address these issues. Thank you for your attention to this matter.Sincerely,。
手机投诉信英文范文English: I am writing to express my dissatisfaction with the recent purchase of a mobile phone from your company. The phone I purchased has been experiencing frequent malfunctions, such as sudden shutdowns and unresponsive touch screen. Despite takingthe phone to your authorized service center for repairs, the issues persist and have caused significant inconvenience and frustration. Furthermore, the customer service I received during this process has been unsatisfactory, with long wait times and lack of follow-up onthe status of the repairs. I am disappointed with the quality of the product and the level of support provided, and I expect a resolutionto this matter as soon as possible.Chinese: 我写信是要表达我对你们公司最近购买的手机的不满。
我购买的手机出现了频繁故障,如突然关机和触摸屏无响应。
尽管我将手机送到你们授权的服务中心进行维修,问题仍然存在,给我造成了相当大的不便和沮丧。
此外,在整个服务过程中我收到的客户服务也令人不满意,长时间的等待和对维修状态的跟踪欠缺。
投诉信举报模板英语作文与中文对照**English Version**Dear Sir/Madam,I am writing to you with a sense of urgency and disappointment, to raise a complaint about the recent service I received from your establishment. As a loyal customer, I have always had high expectations from your company, but this recent experience has left me feeling deeply dissatisfied.On [insert date], I visited your store located at [insert address] to purchase a [product/service]. The staff member assisting me, [staff name], displayed a lack of professionalism and courtesy that was unacceptable. He/She failed to provide me with the information I needed, was rude and unhelpful, and showed no concern for my concerns or requirements.This is not the type of service I have come to expect from your establishment. As a customer, I deserve to be treated with respect and courtesy, and to receive the information and assistance I need to make informeddecisions about my purchases. The staff member's attitude and behavior were completely unacceptable, and they have seriously damaged my trust in your company.I am writing to you today to demand that this matter be investigated immediately. I expect your company to take swift and effective action to address this issue, and to ensure that such incidents do not occur again. I also expect that the staff member involved be reprimanded and retrained to ensure that they provide a professional and courteous service to all customers in the future.I look forward to receiving a prompt and satisfactory response from you. Thank you for your attention to this matter.Yours sincerely,[Your Name]**Chinese Version**尊敬的先生/女士:我带着紧迫和失望的心情给您写这封信,目的是投诉我最近在贵公司所接受的服务。
投诉信格式范文(精选十一篇)5投诉信格式范文(篇一)Dear Sir or Madam,I, as a devoted customer of your online shop, am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.The detailed problems are as follows. To begin with, there is something wrong with screen of the E-book, which has been broken deliberately or unintentionally. In addition, it does not work occasionally, which hamper using ordinarily. Most importantly, the product does not comply with your description previously both instyle and faculty. Most importantly, servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.I would appreciate it if you could refund or exchange a new one for me. I’m looking forw ard to your reply at your earliest convenience.Yours sincerelyLi Ming投诉信格式范文(篇二)Dear Sir or Madam,I am writing to inform you that I wish to move into a new room next semester. I would prefer a single room, as I find the present sharing arrangement inconvenient.I must explain that the reason for my dissatisfaction is my roommates inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. In these circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments.I am sure you will agree that the only solution is for me to moveinto a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.Yours sincerely,Li Ming投诉信格式范文(篇三)以下是上次帮一移动客户写的不满意报告,供参考关于客户评价不满意报告针对客户对资费问题的咨询,在自己的回答与解释下,客户在“满意度”上未能达到客户标准。
英语投诉信范文投诉信英文范文英语投诉信,相信外贸员也许会从客户那边收到呢?下面是学习啦小编给大家整理的投诉信英文范文,供大家参阅!投诉信英文范文1Dear Sir or Madam,I am writing to make a complaint against your bad delivery service.I’m afraid that the enclosed CD player doesn’t work.It is the third one I’ve got to return this month.Other than the three I’ve had to return recently,I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888.Sincerely,Wang Hua投诉信英文范文2Dear Sir or Madam,To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.Yours sincerely,Zhang Wei投诉信英文范文3Dear Sir:With reference to our order No。
英语作文手机投诉信范文英文回答:Dear [Recipient Name],。
I am writing to express my dissatisfaction with the mobile phone that I recently purchased from your store. On [date of purchase], I purchased the [phone model] from your [store location] outlet. The phone has malfunctioned since the day of purchase, and I have been unable to resolve the issue despite repeated attempts to contact your customer support team.Upon unboxing the phone, I noticed that the screen was scratched. I contacted your customer support team immediately, but I was informed that the damage was not covered under warranty. I found this unacceptable, as the phone was clearly damaged before I received it.In addition to the screen damage, the phone has alsobeen experiencing a number of other issues. The batterylife is extremely poor, lasting only a few hours on asingle charge. The phone also frequently freezes and crashes, making it unusable for extended periods of time. I have performed multiple factory resets and software updates, but the issues persist.I have contacted your customer support team on numerous occasions via phone and email, but I have not received a satisfactory resolution. I have been told that the phone needs to be sent in for repair, but I am concerned thatthis will not resolve the underlying issues. I have also been offered a replacement phone, but I am hesitant to accept it, as I am concerned that it may also be defective.I am extremely disappointed with the quality of the phone and the level of customer service that I havereceived from your company. I have been a loyal customer of your store for many years, and I am dismayed by the poor experience that I have had with this purchase.I request that you take immediate action to resolvethis issue. I would like a full refund for the defective phone. I am also requesting compensation for the inconvenience and frustration that I have experienced.Thank you for your attention to this matter.Sincerely,。
投诉信英语作文带翻译英文回答:I am writing to express my dissatisfaction with the recent service I received at your restaurant. Last Saturday, my friends and I visited your establishment for dinner. However, we were extremely disappointed with the quality of the food and the level of service.Firstly, the food we ordered took an unusually longtime to arrive at our table. When it did, it was cold and clearly not freshly prepared. Additionally, the portion sizes were much smaller than what we had expected, considering the price we paid. This left us feeling unsatisfied and hungry, despite having spent a significant amount of money.Furthermore, the service we received from the waitstaff was far from satisfactory. Our server was inattentive and seemed disinterested in taking our orders or addressing ourconcerns. It was as if we were inconveniencing them bybeing there. This lack of professionalism and courtesy greatly affected our overall dining experience.In addition to the disappointing food and service, the ambiance of the restaurant was also lacking. The lighting was too dim, making it difficult to read the menu, and the noise level was uncomfortably high, making it hard to holda conversation.Overall, I was extremely disappointed with the experience at your restaurant and feel that the level of service and quality of the food did not meet the standardsI would expect from an establishment of your reputation.中文回答:我写信来表达我对你们餐厅最近的服务感到不满。
餐馆投诉信英语作文模板Dear Manager,I am writing to express my dissatisfaction with the recent dining experience at your restaurant. As a regular customer, I have always enjoyed the food and service atyour establishment, but my recent visit was not as pleasant as usual.Firstly, I was disappointed with the quality of the food. The main course I ordered was not cooked to my satisfaction, and the flavor was significantly different from what I had expected. Additionally, the presentation of the dish was also lackluster, which made it even more unappealing.Secondly, the service provided by your staff was subpar. The waiter appeared to be disinterested and unattentive, taking a long time to bring my order and failing to checkon me throughout the meal. This attitude made me feel unwelcome and unvalued as a customer.I understand that running a restaurant can be challenging, but it is crucial that you maintain a certainlevel of quality and service to ensure customersatisfaction. As a loyal customer, I hope that you takethis feedback seriously and make the necessary improvements to ensure that such issues do not arise again in the future. Thank you for your attention to this matter. I look forward to enjoying a better dining experience at your restaurant in the future.Sincerely,[Your Name]**中文内容**尊敬的经理:我写信是为了表达我对最近在您的餐馆用餐的不满意。
英文投诉信范文及翻译Dear Sir/Madam,I am writing to express my dissatisfaction with the recent service I received from your company. On [date], I visited your [location] branch and encountered several issues that have left me feeling frustrated and disappointed.Firstly, the staff at the branch were extremely unprofessional and rude. I was met with a dismissive attitude and felt as though my concerns were not taken seriously. This lack of respect and courtesy is unacceptable and has left a lasting negative impression on me.Secondly, the quality of the product I purchased was far below the standard I expected. Despite paying a premium price, the item was faulty and did not perform as advertised. This has caused me significant inconvenience and has resulted in a waste of both time and money.Furthermore, the overall customer service experience was subpar. I was left waiting for an extended period of time before being attended to, and when I did receive assistance, it was clear that thestaff were not properly trained to handle customer inquiries and complaints.In light of these issues, I am requesting a full refund for the faulty product, as well as an apology for the poor treatment I received during my visit. I believe that it is important for your company to address these concerns in order to maintain a positive reputation and retain loyal customers.I trust that you will take my complaint seriously and take the necessary steps to rectify the situation. I look forward to a prompt resolution to this matter.Yours sincerely,[Your Name]投诉信翻译:尊敬的先生/女士,我写信是要表达我对贵公司最近所提供的服务感到不满。
英语投诉信范文投诉信英文范文各位读友大家好,此文档由网络收集而来,欢迎您下载,谢谢英语投诉信,相信外贸员也许会从客户那边收到呢?下面是学习啦XX给大家整理的投诉信英文范文,供大家参阅!投诉信英文范文 1Dear Sir or Madam,I am writing to make a complaint against your bad delivery service.I’m afraid that the enclosed CD player doesn’t is the third one I’ve got to return this month.Other than the three I’ve had to return recently,I’ve always found your products to be would be grateful if you could send a replacement and refund my postage.I look forward to your reply andproper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business contact me by the address on the envelope or by phone at 6668888.Sincerely,Wang Hua投诉信英文范文 2Dear Sir or Madam,To begin with,the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with ,I find this to be completely unacceptable.Yours sincerely,Zhang Wei投诉信英文范文 3Dear Sir:With reference to our order No。
餐厅投诉信英文范文Dear Management,I am writing to express my dissatisfaction with the recent dining experience at your restaurant. As a regular customer, I have always enjoyed the food and service at your establishment, but my recent visit left me feeling disappointed and frustrated.On my most recent visit, I noticed several issues that significantly impacted my dining experience. Firstly, the waitstaff appeared to be untrained and unprepared,resulting in slow service and several mistakes with our orders. This was particularly frustrating as we had planned to enjoy a leisurely meal with friends.Secondly, the quality of the food was not what I have come to expect from your restaurant. The dishes were not as flavorful or fresh as they have been in the past, and several items were clearly not cooked to the standards I have come to expect. This was particularly disappointing as I had been looking forward to trying some of your new menu items.Finally, the atmosphere of the restaurant was not conducive to a enjoyable dining experience. The music was too loud, making it difficult to carry on a conversation, and the lighting was dim, creating a feeling of discomfort. These issues made it difficult to relax and enjoy our meal.I am writing to you not only to express my dissatisfaction with this recent experience, but also to request that you take steps to address these issues in the future. I believe that with the right training andattention to detail, your restaurant can once again provide the high-quality dining experience that I and other customers have come to expect.Thank you for your attention to this matter. I look forward to hearing from you soon.Sincerely,[Your Name]**中文内容:**亲爱的管理层:我写这封信是为了表达我对最近在贵餐厅用餐体验的不满。
英文投诉信英文投诉信12篇英文投诉信(一):假设你是李华,你在5月2日去一家商店买衣服。
当你请一个王姓服务员帮你找适合你的型号的衣服时,她以忙为借口让你自我找,你说你找不到才来让她帮忙,她说你找不到就说明没有。
你对这位服务员的服务态度十分不满,并写信向该商店的销售经理投诉该服务员。
注意:1、词数120左右;2、信的开头和结尾已为你写好,但不计入总词数;3、可适当增加细节,以使行文连贯。
范文:May 5, 2006Dear Sales Manager,This letter is a plaint concerning the actions of one of your salespersons。
On Tuesday, May 5, 2012, around 2 P。
m。
, I went to your store to look for a T-shirt。
When I asked a salesperson, Ms。
Wang for help in finding my size, she informed me that she was busy and I wouldhave to find one myself。
I explained that the reason why I came to her was that I couldnt find one。
She then said in a rude tone that if I couldnt find one, it meant that the store didnt have it, and that I needed to look somewhere else。
I felt that Ms Wang was rude。
I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time。
英语餐厅投诉信范文(汇总6篇)(经典版)编制人:__________________审核人:__________________审批人:__________________编制单位:__________________编制时间:____年____月____日序言下载提示:该文档是本店铺精心编制而成的,希望大家下载后,能够帮助大家解决实际问题。
文档下载后可定制修改,请根据实际需要进行调整和使用,谢谢!并且,本店铺为大家提供各种类型的经典范文,如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等,想了解不同范文格式和写法,敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!英语餐厅投诉信范文(汇总6篇)英语餐厅投诉信范文第1篇Dear Mr./ MS, I am writing to eXpress my dissatiaction with XXX products and request to start with the replacement of XXX.The main problem I found is that your product has a very low quality level in the TV and Internet advertisement description.After the first washing in the washing machine, the color will fade.I would appreciate it if you would consider this request as soon as possible.Thank you for your help in this matter.I sincerely look forward to your reply, XXX.中文翻译:谢谢您在这件事上的帮助。
英语作文投诉信范文关于酒店80字英文回答:Dear [Hotel Manager's Name],。
I am writing to express my dissatisfaction with the recent stay at your hotel. I stayed at your hotel for two nights, from [start date] to [end date], in room [room number].During my stay, I encountered several problems that made my experience less than satisfactory. Firstly, the room was not clean. There was dust on the furniture, and the sheets were stained. Secondly, the air conditioning was not working properly. It was either too hot or too cold, and I could not get a comfortable temperature. Thirdly, the service was not up to par. The staff was not attentive, and I had to wait a long time for my food and drinks.I am a regular traveler, and I have stayed at manyhotels. I have never had an experience as bad as the one I had at your hotel. I am very disappointed with the quality of the hotel and the service I received.I am requesting a full refund for my stay. I believe that this is a fair request, given the problems I encountered. I would also like to ask you to take steps to improve the quality of your hotel and the service you provide.Thank you for your time.Sincerely,。
英文投诉信英文投诉信范文投诉信,主要用于因某件事情未受到应有的待遇而投诉某人或某单位。
下面是关于投诉信的相关,希望对你有帮助。
英文投诉信范文一Dear_______,I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的`方面给你带来的后果).I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerelyLi Ming英文投诉信范文二Dear Mr. Chang:On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.Sincerely yours,Li Ming英文投诉信范文三Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie, IN 47300November 15, 1998General Computer CorporationEngineering DepartmentP.O. Box 73219Fort Worth, TX 76108Dear Sir:With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely,(Signature)。
大一衣服投诉信英语作文英文回答:Dear Sir/Madam,。
I am writing to express my dissatisfaction with the clothing item I recently purchased from your store. On [date of purchase], I purchased a [type of clothing] in [size] for the price of [price].Upon receiving the item, I was immediately disappointed with the quality. The fabric was thin and flimsy, and the seams were poorly sewn. The item also did not fit properly, despite being the correct size.I contacted your customer service department and was told to return the item for a refund. However, when I returned the item, I was informed that I was not eligible for a refund because the item had been worn. This is despite the fact that I had only tried on the item for afew minutes.I am extremely frustrated by this situation. I believe that the item was defective and that I should be entitled to a refund. I have been a loyal customer of your store for many years and I am disappointed that I have been treated this way.I request that you reconsider your decision and issue me a refund for the item. If you are unable to do this, I will be forced to take my business elsewhere.Thank you for your time and attention to this matter.Sincerely,。
英文投诉信
【写法指要】
投诉信(letters of complaint)通常是写给厂家、商店、消费者协会、报界或厂家、
商店的上级主管部门,揭发产品质量的低劣、服务态度的糟糕,抱怨不应出现的情况或问题
等,以求得解决的信件。写投诉信要实事求是地把问题讲清楚,态度要冷静,做到有礼貌,
不能恶言伤人。
这封信的作者用的是对比法,先写学校的地理位置和原先学校的优美环境,后写化工厂
建起后对学校造成的污染,最后提请报界呼吁保护环境的问题。写得有理有据,令人信服。
英文投诉信怎么写
投诉信结构公式
右上角:日期
左上角:称呼
正文:
第一段:表明自己的身份,说明写信目的,因何事投诉何人或机构。
第二段:具体阐述投诉的内容和投诉的理由。
第三段:提出解决建议并期望尽快解决,表示感谢。
右下角:署名
下面是一封日常投诉信的范例,请大家体会一下。
Dear Sir/Madam,
Please send us a correction on part of our order WP-11.
All the items we ordered arrived in excellent condition except for one model.
It you refer to our original order (see the copy attached), you will note that we
requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us
instead. For details, please see the inspection certificate issued by the Tianjin
Commodity Inspection Bureau.
Will you kindly take back those you sent out and substitute them with an equal
quantity (120 items) of Model 606? We would appreciate your attention to this matter
promptly.
Yours faithfully
英文投诉信模板
Dear_______,
I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have
to make a complaint about_____.
The reason for my dissatisfaction is _______(总体介绍). In the first
place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面).
Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的
后果).
I appreciate it very much if you could _______(提出建议和请求), preferably
______(进一步的要求),and I would like to have this matter settled by ____(设定解
决事情最后期限).
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely
Li Ming
英文投诉信格式
学校受污染
【内容提示】
假如你是市一中的学生,名叫王红。你要向本市一家报刊编辑(editor)写封信,反映
你校受污染的问题,呼吁有关部门采取措施,保护环境,防止污染。请你用下面的素材写
100词左右的一封信。
你校位于山脚下,一条小河从旁边流过,院内树木四季常青,鲜花争艳,景色美似花园。
但两年前,附近建起一家化工厂,排出大量污水、废气,造成校园污染,严重影响了师生健
康。请有关部门出面解决这一问题。
【作文示范】
School Polluted
No. 1 Middle School
March 5, 1997
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It
used to look like a beautiful garden. There used to be green trees and all kinds
of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our
school two years ago. It produces poisonous gases and pours a large amount of waste
water into the river. The terrible pollution has done great harm to us students and
teachers as well as to the surroundings.
It's time for us to take steps to protect our surroundings and prevent them
from being polluted.
Yours ever,
Wang Hong
例(2002年1月)
Directions : For this part , you are allowed 30 minutes to write a composition
on the topic A Letter to the University President about the Canteen Service on Campus .
You should write at least 120 words , and base your composition on the outline given
below in Chinese :
假如你是李明,请你就本校食堂的状况给校长写一封信,内容应涉及食堂的饭菜质量、
价格、环境和服务等,可是以表扬,可以是批评建议,也可以兼而有之。
参考范文
A Letter to the University President about the Canteen Service on Campus
Dec.20 , 2009
Dear President ,
My name is Li Ming . I am a junior from the Civil Engineering School . I venture
to write you a letter to make a complaint about the canteen service of our school .
The focus of the complaint is the poor quality and high price of the food .
On one hand , the rice is very hard , the steam bread is often cold , and the vegetables
are always overcooked . On the other hand , the price of the food is so high that
many poor students are burdened heavily . Under these circumstances , I find it
impossible for us students to fully concentrate on the study and enjoy the campus
life .
I will be very obliged if you can consider my complaint seriously . I do hope
the service of the canteen will be much improved as soon as possible . Thank you
for your time and kind consideration .
Sincerely yours ,