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＊ マナーとは＊ ビジネスマナー『より良い仕事をしていく為、最大級の効果を得る為、最低限守ること』 とは为了工作更好的顺利进展,达到最好的效果,礼仪是我们应该遵守的最基本事项※なぜ必要なのか？ 社内的→対外的→points ①他人に嫌な思いをさせない / 相手を思う気配り、心遣い 所谓的礼仪就是不让他人产生厌恶感,用心考虑对方的想法②相手に伝わるよう心を形に表す自己的想法用实际行动表现出来※どうせ形にするなら、より良い形で相手に伝えましょう既然要表达,就要以最好的方式传达自己真实的想法＊第一印象※なぜ大切なのか？为什么很重要？那么,我们就具体的讲讲,怎么才能给人以好的第一印象,接待客户时应该怎么做?１．身だしなみ『お客様（相手）に不快な感じを与えないように』・おしゃれは自分の為に、身だしなみは周りの人の為に时髦,打扮--是为了我们自己 整洁大方的仪容仪表---为了周围的人・清潔で、清潔に見えること所以我们的外表一定要整洁干净・髪型・お化粧・アクセサリー等に気を付ける（C'K LIST参照）比如说发型,化妆,小饰品等各方面都要注意２．表 情・無表情な人には声をかけたくない没有人愿意和面无表情的人说话/我们可以以对方为参照物...笑 顔『人の心の扉を開く鍵』表情最重要的微笑,它是打开人们心灵的钥匙・口角を上げる微笑的重点是嘴角上仰...・どのような心身上の理由があっても柔らかい笑顔で接する无论有什么理由都不能把私人不好的情绪带到工作中...目 線『目は口ほどにものを言う』・相手の目を優しく見て、そらさず、無視しない「自分の存在を認めてもらった」「受け入れてもらった」安心感眼睛可以说话,我们都说眼睛是心灵的窗户嘛跟对方说话时,要温柔的注视对方,不能东瞅瞅西看看,或者是无视对方一定要让对方有安心感...・目の位置に気を付けて 看对方时,眼神的位置也要注意ビジネスマナーの基本３．挨 拶『人間関係の始まり』 打招呼是大家交流的开始・職場は他人の集まり → 挨拶する心がお互いの人間関係をスムーズにする工作场合是一个社会团体---打招呼可以促进我们的人际交往・初対面の挨拶がきちんとできる ↓ そして、日常の挨拶ができる・次に会った時にきちんと挨拶ができる ↓ 結果、あなたへのイメージができる（信頼できる人 etc.）第一次见面打招呼,接下来的交往很好的打招呼,就能给对方留下印象...(值得信赖・自分に対する号令でもあるpoints①気が付いたら先に → 相手が挨拶する・しないは関係なく、自分からする 打招呼还有3个重点.1看到对方后要先的招呼,不要考虑别人会不会先给自己打招呼.②明るい声ではっきりと → 伝わらないと言わないのと同じ当然打招呼就要清楚地,大声地,如果对方没听到的话,就相当于没打招呼③相手の目を見て、笑顔で → 照れずに、素直に、自分の一番いい表情で打招呼时要面带微笑,看着对方的眼睛---把自己最好的表情微笑呈现出来外出/帰社時・「行ってきます」⇔ 「いってらっしゃい」「戻りました」 ⇔ 「お帰りなさい」退社時・「お先に失礼します」 ⇔ 「お疲れ様です」cf) 「ご苦労さま」は使わない外出时,从外面回来也要跟同事打招呼,下班时也一样返 事・明るくはっきりと・相手の目を見て・相手の所に行く or 相手の方に体を向ける回答对方要明亮清楚地...注视对方,走到对方面前,转身面向对方...４．お 辞 儀『目に始まり目で終わる』『心を込めて』敬礼的重点"开始于眼睛结束于眼睛""真诚,由心地"・忙しくても一旦手を止めて （“ながら”でしない）再忙也要放下手中的工作...・背筋を伸ばして（美しい姿勢で）背要伸直,用漂亮的姿势.・首や頭だけ下げないで、腰から不是只低头和脖子,要从腰开始・すうーっと下げて、一呼吸、ゆっくり上げる一下子低下去,吸口气,再慢慢起来・すれ違う時には会釈を 碰面时要点头示意.・相手の目を見る注视对方的眼睛５．態度・動作『お客様に失礼のないように』立ち方・美しい姿勢で → 背筋を伸ばす・顎を引く・踵を揃える・手の位置漂亮的站姿---背要伸直,下巴上仰,脚后跟并拢,手的位置・腕組みをしない & 後ろ手を組まない → 偉そうに見える & あなたに手を差し伸べない不要手抱在胸前,也不交差着放在后面歩き方・急ぐ時でも、お客様の前で走らない即使着急时，也不应在客人面前奔走・お客様とすれ違う時は、お客様を優先する和客人碰面时，应该客人优先，让客人先走・基本的に人の前を横切らない （前を通る時は言葉を添えて）基本上是不能从客人面前直接走过的（一定要通过的场合要先打声招呼）指し示し方・指を揃えて手で示す用手掌指示・指差ししたり、あごや物で示さない不能用手指或是下巴物の置き方・お客様に正対する受け渡し方交物品给客人时，要面对客人・お客様の頭の上や前を横切って運んだり、渡したりしない不从客人的头上或是面前直接搬运物品・出来る限り、お客様の正面に置く尽可能的把物品放到客人的正面・お客様に“物”の正面を向ける并且是正面对着客人・出来るだけ音を立てないよう、丁寧に扱う尽量小心翼翼不弄出声音６．話 し 方『ゆっくりと、にこやかに』说话时，要语速缓慢地并且面对微笑・大声で話したり、笑ったり、騒いだりしない（お客様の前や電話中の人がいる時には特に注意）不要大声说话，大笑，喧哗之类（特别是他人在打电话时一定要注意）・基本的には接客中のスタッフには話しかけない基本上不允许和正在接待客人的同事讲话・相手の話をさえぎらない不要打岔别人的谈话・携帯電話 → 仕事中に私用電話はしない手机---工作中不打私人电话。
商务礼仪相关英文表达**Business Etiquette: The Key to Cross-Cultural Communication**In today's globalized world, business etiquette has become an essential component of successful cross-cultural communication. It is not merely a set of rules or formalities, but a critical tool for building trust, fostering relationships, and enhancing the overall experience of working with international partners. In this article, we delve into the intricacies of business etiquette, focusing on its significance, common practices, and how to navigate them gracefully.**商务礼仪的重要性****The Importance of Business Etiquette**Business etiquette is the set of protocols and cultural norms that govern professional interactions. It is the unseen force that shapes how people perceive you and your company, often before words are even spoken. Good etiquette demonstrates respect, professionalism, and a commitment tocultural sensitivity, all of which are crucial for successful international business relationships.**常见的商务礼仪实践****Common Practices of Business Etiquette****Greetings and Introductions**Greetings and introductions set the tone for any business encounter. It is essential to familiarize yourself with the cultural norms of the region you are visiting. For instance, in some cultures, a handshake and a direct gaze are considered respectful, while in others, a more subdued greeting with eyes cast down may be preferred.**Communication Style**Communication style can vary widely across cultures. Some cultures prefer a direct, assertive approach, while others favor a more indirect, consensus-building style. Understanding these differences and adapting your communication style accordingly can significantly enhance understanding and trust.**Dress Code**Dress codes vary depending on the industry, region, and occasion. It is crucial to research and adhere to the dress code appropriate for the business environment you are entering. In some cultures, a business suit is expected, while in others, a more casual dress code may be acceptable. **Gift-Giving**Gift-giving is a common practice in many cultures, but the rules and expectations surrounding it can vary widely.It is essential to understand the appropriate gift-giving customs of the culture you are dealing with, as well as to avoid giving gifts that may be considered inappropriate or offensive.**餐桌礼仪****Dining Etiquette**Dining etiquette is a crucial aspect of business communication, especially in cultures where meals are often used as a platform for business discussions. Understanding the rules of table manners, such as the order of dishes, proper use of utensils, and when to speak and when tolisten, is essential for ensuring a smooth and enjoyable dining experience.**如何优雅地遵循商务礼仪****How to Navigate Business Etiquette Gracefully**1. **Research and Prepare**Before engaging in any business activity, take the time to research the cultural norms and business etiquette of the region you will be visiting. This will help you anticipate and prepare for any potential cultural differences.2. **Be Respectful and Adaptive**Always maintain a respectful and adaptive attitude. Be willing to adjust your behavior to fit the local norms and expectations, and be open to learning from new cultures.3. **Observe and Learn**Pay attention to the behaviors and interactions of others. Observe how they greet each other, communicate, and interact during meals. Use these observations as a guidefor your own behavior.4. **Make Mistakes, but Learn from Them**It is inevitable to make mistakes when navigating new cultural norms. When you do make a mistake, don't be afraid to apologize and learn from it. Use these experiences to improve your understanding and proficiency in business etiquette.In conclusion, business etiquette is a crucial component of successful cross-cultural communication. By understanding and adapting to the local norms and expectations, you can build trust, foster relationships, and enhance the overall experience of working with international partners. Remember, business etiquette is not just about following rules; it is about respect, understanding, and connecting with people from different cultures.。
商务礼仪知识英文作文（5篇）商务礼仪知识英文作文（精选5篇）商务礼仪知识英文作文篇1Our country is known as nation of the etiquette the laudatory name, the advocation etiquette is our country peoples traditional moral e_cellence.From ancient times till now, our countrys etiquette standard is the Chinese unique civilization symbol, is Chinese nation moral e_cellence manifesting.The etiquette, took one traditional moral e_cellence, has the historical inheritance, has vitality which does not fade.The etiquette involves which in the commercial contact are very many, but from basic speaks between the human and humans contact, therefore we are used to the commercial etiquette limits art which associates for the commercial personnel.As the name suggests, the commercial etiquette is refers in the people commerce contact the suitable etiquette standard, is in the commercial contact, by theprocedure, the way which certain, is established by usage indicated respects opposite party the process and the method.The ritual stems from vulgarly, popularizes for the ritual.The commercial etiquette operationality, how is should do, how shouldnt do.Achieves in the commercial contact restrains oneself, respects other people to be able to cause the people with ease happily to associate.Not only considers for other people is the commercial contact, also is between the human and the human the normal contact basic principle.Therefore said the study and the correct utilization commerce etiquette not only is a person intrinsic tutelage and the quality e_ternal performance, also is in the human communication the suitable one kind of art, one human relations way or the human relations method, are in the human communication are established by usage show respect, the friendly custom procedure.Carries on in the human communication communicates mutually certainly must grasp the commercial etiquette the skill.Looked from individual angle that, grasps certain commercial etiquette to be helpful inenhances peoples own tutelage, beautifies own, the beautified life.And can the very effective promotion social contact, the improvement interpersonal relationship, but also is helpful to the purification social convention.Considers, a smile, a concern all can give humans by mind in warmth, and may cause own mood to be also happy along with it, why not?商务礼仪知识英文作文篇2People who go to a formal Western dinner party for the first time may be surprised by table manners in Western culture.Knowing them will help you make a good impression.Having good table manners means knowing,for e_ample,how to use knives and forks,when to drink a toast and how to behave at the table.Beside your napkin you will find a small bread roll and three glasses&one for white wine,one for the red wine,and one for water.There are two pairs of knives and forks on the table,forks on the left and knives in the right of the plate.When you see two spoons,the big one id for the suop and the samll one for the dessert.The knife and fork that are closest to yourplate are a litte bit bigger than the ones beside them.When you sit down at the table, you can take your napkin, unfold it and put it on your lap.In Chinese you sometime get a hot,damp cloth to clean your face and face and hands,whinch,however,is nat the custom in Western countries.Dinner start with a small dish, which is often called a starter.Sime people pray before they start eating , and other people may keep silent for a moment. Then you can sayEnjoy your mealto each other and everybody start eating.For the starter,which you eat with the smaller pair,you keep the knife in your right hand and the fork in your left.After the starter you will get a bowl of soup&but only one boel of soup and never ask for a seconf serving.The ne_t dish is the main course.Many Westerners think the chicken breast with its tender white flesh is the best part of the bird. Some people can use their fingers when they eating chicken or other birds,but never touch beef or other meat in bones.It is polite to finish eatingeverthing on your plate,so dont take more food than you need.At table ,you should try to speak quietly and smile a lot,but do not laugh all the time.Most Westerners like soft drink if they will drive home.Many of them drink white or red wine with the food.When drinking to someones health,you raise your glasses,but the glasses should not touch. The custom of toasting in some parts of China is to finish the drink at once,but Westerners usually take only a sip.For drinking during a dinner,the best advic is never to drink too much.Table manners change over time.They follow the fashion of the day .Beside,table manners are only important at formal dinner parties.If youre not sure what to do ,you can always follow your hosts.Although good manners always make you look good,you do not need to worry about all these rules while having dinner with your friends or family.商务礼仪知识英文作文篇3No matter when and where, in no circumstances can wedeny the great importance of manners.Firstly, a person with good manners is often considered to be more trustworthy and easygoing, which helps him make more friends and get needed help from others. Besides, people are more willing to show their respect to the polite people and cooperate with them, bringing them many opportunities to change. Still most importantly, being polite helps reduce misunderstanding between people, contributing to a harmonious and enjoyable relationships.Having good manners is regarded as an important part when judging a people whether he or she is a person of good taste, and using polite words is a sign of good manners. We use polite words in our daily life without realizing it. please thank you and sorry are the three words we use most frequently, which bring us magic power.Being polite is the first and most important step to develop good relationship since polite words make it easy for people to communicate with others. Being polite show your respect to others so that they are likely to buildrelations with you. Always saying polite words will make others feel comfortable and repected, then when you need help they are willing to give you a hand. Moreover, using polite words can bring you friends who has the same character with you,as the old saying goes Birds of a feather flock together. The people around you may build a better you.商务礼仪知识英文作文篇4Manners are important to happy relations among people. No one likes a person with bad manners. Good manners mean good behaviors in social communication. A person with good manners is always agreeable companion, because he is always thinking of others and respects others.A person with good manners never laughs at people when they are in trouble. Instead，he tries to offer help. when he asks for something， he says please and when he receives something， he always says thanks。
