Email Deliverability Guide part 2 探谋TMO

You know what your customers want. We know how to get it to them.Your guide to Royal Mail parcelsWhy Royal Mail is right for you and your customers*Delivery Matters UK 2019, independently conducted by Trinity McQueen. ^Royal Mail Corporate Responsibility Report 2018-2019.Whether you’re clearing out your cupboards, running your own eBay shop or managing a global business, you want your parcels to reach your customers quickly and efficiently.To do that, you need a delivery partner you can rely on. Here are just a few reasons why Royal Mail is one of the most trusted delivery brands in the UK:• With over 500 years’ experience, we deliver around 1.3 billion parcels a year to over 30 million addresses six days a week ^.• We deliver internationally to over 230 countries and territories through our Heathrow Hub, where we can process up to 150,000 items per hour.• With Royal Mail you can choose from a range of delivery and returns services – for small and large businesses – to make life easier for you and your customers.Our aim is simple and always the same: to deliver your parcels efficiently to any address in the UK or abroad. And if you need to track your item or get a signature for something valuable, we have options to suit both you and your customers’ needs.274%of online shoppers trust Royal Mail – that’s 33% more than our nearest competitor*We earned Disability Confident Employer status in 2018 and are a Gold Member of the Business Disability Forum.With a fleet of almost 300 zero emission electric vans, we’re helping towardsdelivering a cleaner future across the UK.Royal Mail has been named in The Times Top 50 Employers for Women 2019 – the UK’s most well-established workplace gender equality listing.Royal Mail was the first delivery company to receive the triple award of certification for achievements in carbon, water andwaste reduction from the Carbon Trust.This bookletat a glance1. Taking care of your customers’ orders2. Royal Mail Tracked and Tracked Returns3. Our next day service for urgent items4. Standard Delivery for everyday parcels, UK and abroad5. Make your life easier with our Shipping Solutions6. More ways we can help you and your customers3Online shoppers are more sophisticated and demanding than ever before. That’s why we have three simple delivery and returns services designed to meet their needs wherever they are in the world. They’re all quick, flexible and use intuitive technology to make everything run smoothly.1TRACKEDRoyal Mail Tracked 24® and Tracked 48®When you want quick delivery with added peace of mind, you can rely on our tracked service. Deliver parcels the next day or within two days with online tracking throughout. Handy SMS or email notifications will help customers plan their day and a Safeplace option will help in case no one’s home. We’ll even track items to more than 75 countries around the world with our International Business Tracked service.Taking care of your customers’ orders in three easy ways4*Delivery Matters UK 2008-19, independently conducted by Trinity McQueen.23NEXT DAY GUARANTEEDRoyal Mail Special DeliveryGuaranteed ®– by 9am or by 1pmLooking for a service you can trust when it really matters? Special Delivery Guaranteed is the answer. We guarantee to deliver your item by 9am or by 1pm the next working day, or your money back.STANDARDRoyal Mail 24®and Royal Mail 48®When you just want to know you’re in safe hands, you can trust Royal Mail 24® or Royal Mail 48® for quick, efficient delivery across the UK – or around the world with International Business Standard. It’s a great-value option to get your parcel there safe and sound.Royal Mail has been voted the nation’s most trusted delivery company for online shoppers ten years in a row*5Customer notifications.• Your customers get an SMS or email notification about the status of their order – the day before and on the day of delivery.• Customers will receive an estimated deliverywindow from two hours, making it easier for them to plan their day.Outbound reporting.• We have a range of reports to help you manage the delivery of your parcels.Local Collect.• Giving your customers the option to collect from a local Post Office at a time that suits them.• They can choose from over 10,000 Post Office locations or 1,200 Royal Mail Customer Service Points across the UK.• We can support Click and Collect with our Local Collect service.Royal Mail Tracked 24®and Tracked 48®Maximising trust, minimising stress – so your customers feel confident ordering from you online.79% of online shoppers think it’s important to be kept in the loop with the progress of their deliveries*. With Royal Mail Tracked you can choose for yourparcels to be delivered the next day or within two days – with end-to-end tracking, free collections, optional signature on delivery and £100 compensation for added peace of mind.End-to-end tracking.• Both you and your customers can track the progress of the parcels door-to-door, reducing the number of customer queries you receive.Stay on track6TRACKED 24/48*Delivery Matters UK 2019, independently conducted by Trinity McQueen.*Delivery Matters UK 2019, independently conducted by Trinity McQueen.notification.• Your customer can use this email or SMS notification to pick up their parcel without having to go home and collect the physical card, or they can rearrange the delivery for another day.Delivery to a neighbour.• If your customer isn’t in when we deliver, we’ll try to deliver to a neighbour instead.• We’ll send them an SMS or email notificationwith the neighbour’s name, house number and first line of address if it’s a different street.Safeplace.• If your customer knows they won’t be at home to accept the delivery when they place their order, they can designate a Safeplace for their parcel to be left.• They’ll be sent a notification and a photo of the parcel in its designated Safeplace.7Quick return times.• With Royal Mail Tracked Returns your customers can easily return items, so you can receive them either the next working day or within 2-3 working days. Keeping tabs.• With end-to-end tracking both you and your customers can follow the returned item.• Receive a daily summary report of the numberof returns labels printed from our returns portal.• Trigger a refund or replacement order with ease. Compensation included.• Up to £100 compensation included with Tracked Returns as standard.Convenient locations.• Your customers can return their items at any of the 11,500 Post Offices, 1,200 Customer Service Points or 1,400 Parcel Post Boxes across the UK.Tracked Returns reporting.• We can help you manage your return items alongside existing and new stock, sales andend-of-line inventory.Labels to Go.• The perfect all-round solution for returns labels. With Labels to Go, you no longer have to print your own, saving you time and money.• Instead, your customers can download a unique QR code to take along to a Customer Service Point or Post Office. We’ll scan their code and print their label, ready to return the parcel.• For those who want to print their own returns labels at home, they can easily download a returns label from our Royal Mail Returns Portal. They can then return the item at any of the 1,200 Customer Service Points or 11,500 Post Offices across the UK.Royal Mail Tracked Returns 24®and Tracked Returns 48®We make it easy for your customers to return or exchange items,so they happily order from you again and again.88% of online shoppers expect to be able to return items for free,and can be put off retailers if their returns process is a hassle.With Royal Mail Tracked Returns 24® and Tracked Returns 48®services, you can make sure your customers’ experience is asstress-free as possible.TRACKED RETURNS888%of online shoppers want to return an item for free**Delivery Matters UK 2019, independently conducted by Trinity McQueen.International Business TrackedGive your overseas customers the assurance they need – wherever you’re sending your parcels in the world. If you send three or more parcels abroad every day, you may qualify for our International Business Tracked services. They’ll give your customers the confidence to order from you, with the reassurance that their parcels will arrive safely and on time, delivered by their regular postal delivery service.Make the most of your business overseas with International Tracked:• Deliver parcels up to 2kg (up to 5kg for selected countries) within Europe from two days.• Deliver to 79 countries worldwide with £100compensation and free returns for undelivered items.• All parcels are scanned at least five times, with some countries scanning up to 14 times. So you can easily keep up-to-date with your parcel’s progress.• Your customers will also benefit from end-to-end tracking and email notifications in their language.• Extra compensation is available, with the option to add signature on delivery in some destinations.• We also offer a dangerous goods service for anumber of destinations throughout Europe (see our User Guide for more information).INTERNATIONAL BUSINESS TRACKED76%of shoppers worldwide say tracking makes them feel more confident buying online*Available to those sending 1,000 parcels per year, per site. Combine volumes to meet the threshold across Tracked 24 and 48, Tracked Returns 24 and 48 and all International Tracking and Signature services.*Delivery Matters UK 2019, independently conducted by Trinity McQueen.9Royal Mail Special Delivery Guaranteed® – by 9am or by 1pm When it absolutely must get there the next day, we’re ready to move fast.If you’re looking to send an important or valuable item, our Special Delivery Guaranteed® services will make sure your parcel is secure at every stage of the journey – and gets there on time by 9am or by 1pm. Here’s an overview of how it works:• Guaranteed next day delivery by 9am or by 1pm,or your money back.• Saturday delivery available for an additional fee.• SMS or email notifications to let customers know their parcels are on their way.• Signed proof of delivery.• Inclusive £750 compensation, with money-back guaranteed if the parcel is not delivered on time.• Option to extend compensation up to £2,500.Royal Mail Special Delivery Guaranteed Returns®Helping your customers return items when timematters most, perfect for high-value parcels.76% of online shoppers say that speed of returnis important to them*. Our Royal Mail Special Delivery Guaranteed Returns® service can offer them theefficiency they need, including:• Full tracking, £750 compensation and signatureon delivery.• Money-back guarantee.• Items can be sent back to you from any ofthe 11,500 Post Office branches in the UK.• Additional compensation up to £2,500.Available to Special Delivery Guaranteed account holders sending a minimum of 1 item per year.Special rates available when sending over 5,000 items per year.*Delivery Matters UK 2019, independently conducted by Trinity McQueen.SPECIAL DELIVERYOur next dayservice forurgent items 10Royal Mail 24® and Royal Mail 48®A great value option for quick and efficient delivery. If your business sends over 1,000 low-value parcelsa year, our standard service would be ideal for you. You can be sure that your parcels will be in safe hands, delivered quickly and efficiently.• Delivery next working day or within 2-3 working days.• Delivery to a neighbour – customers will get more information on our Track and Trace of where their item has been delivered.• Free online delivery confirmation withbarcoded parcels.Send fewer than1,000 parcels a year?You can still take advantage of ourgreat-value service.If your business sends under 1,000 low-value parcels a year, our standard service would be ideal for you. You can be sure that your parcels will be in safe hands, delivered quickly and efficiently.• 1st or 2nd Class parcel services deliver up to 20kg.• International Tracked, International Signed, International Tracked and Signed for letters and parcels up to 2kg (up to 5kg for selected countries).• Available through our free online shipping platform Click & Drop® – see page 13 for more details.• Free online delivery confirmation available.• Signatures available for an additional fee.StandardDelivery for everyday parcels66%of online shoppersrated Royal Mailhighest for reliability**Delivery Matters UK 2019, independently conducted by Trinity McQueen.11International Business StandardPerfect for when someone overseas takes a shine to your business.With International Business Standard, you can offer your customers a choice of Priority or Economy services that are cost-effective and reliable. • Send parcels up to 2kg to over 230 countries and territories worldwide.• With Priority Service, your parcels can be delivered within Europe from three working days and to the rest of the world from six working days.• Choose Economy Service to deliver to Europe from ten working days and to the rest of the world from two weeks.• Free returns for undelivered items.• Parcels can be left with a neighbour in some countries if your customer isn’t in.• Signature option for some countries.Available to those sending 1,000 parcels per year, per site or spending £5,000 per year on International Business Services.230countries worldwideSend parcels up to 2kg to over12Pro ShippingFor advanced shippers wanting extra flexibility.Perfect for larger businesses where a more hands-on despatch system with complex needs is required.API ShippingIdeal for those who are tech-savvy.Great if you’re comfortable using APIs and want to process shipments your way.Third-party partnersHelping you integrate with selected companies.Often used alongside third-party software as part of an existing e-commerce process. Find our full list of integrated partners at/parcelshippingsolutionsClick & Drop®Our most popular shipping solution is a great platform for growing retailers. This free service offers flexible functionality to suit your needs, whether you use the guest checkout option or register with a Business Account. • Pull in orders from all your marketplaces.• Choose different label formats with options to personalise. • Choose from different delivery options. • Automatically upload tracking numbers to your online stores. • Automate printing your postage all in one place, without any manual intervention, ready to drop off or hand over to your collection driver.• Print customs declarations/labels andupload customs pre-advice data to speed up border clearance.Make your life easier with our range of Shipping SolutionsWhether you’re just starting out or businessis booming, our range of simple shipping solutions can make sending your parcels a breeze.SHIPPING SOLUTIONS13Royal Mail Sameday deliveryAvailable seven days a week across the UK, with achoice of options including multi-drop and evening,plus compensation up to £2,500.Royal Mail RelayA bespoke out-of-hours network for urgent andimportant items, with guaranteed collections anddeliveries at any number of locations you choose.14Customers increasingly expect to be able to order laterand still receive their item the next day. We can offerlater acceptance times for businesses in certain areas. Free collectionsIf you’re an Account Customer and spend more than£16,500 with us, we can save you time by collectingparcels from your business premises for free. Thisincludes all Tracked and International parcels.Helping you meet new customs requirementsWe can offer advice on customs requirements fordifferent countries to minimise disruption and a rangeof solutions including cleaning your stock catalogue. Royal Mail appWith our handy app, customers can easily tracktheir parcels and get push notifications when they’re delivered. They can also buy and print postage on thego, look up services nearby and book a Redelivery allin a few taps.Find out more about how we make shipping easy at /business/services15Want to know moreabout sending parcelswith Royal Mail?Visit /business/servicesRoyal Mail and the cruciform are trademarks of Royal Mail Group Limited.© Royal Mail Group Limited 2020. All rights reserved. Royal Mail Group Limited.Registered in England and Wales, number 4138203, registered office:100 Victoria Embankment, London EC4Y 0HQ.。

Mass Email CustomersUser/Installation GuideVersion 2.4.0Copyright © 2022 MageVision. All rights reserved.11.OverviewThe Mass Email Customers extension gives you the ability to send an email to all or selected registered and guest customers.Send a mass email with one click from the admin sales order grid and the admin customer grid. Email template customization like Magento's default email templates. An easy way to contact your customers and keep them up-to-date with your news, events and updates.2.Key Features•Send mass email to all or selected customers•Send mass email with one click from the admin sales order grid and admin customer grid•Easy email template customization like Magento's default email templates•Custom email variables for customer and order data3.Other Features•Developed by a Magento Certified Developer•Meets Magento standard development practices•Simple installation•100% open sourcepatibilityMagento Community Edition 2.3 – 2.4Copyright © 2022 MageVision. All rights reserved.25.Download the Extension•Sign in to your account•Navigate to menu My Account → My Downloads•Find the extension and click to download it•Extract the downloaded ZIP file in a temporary directory6.Backup your web directory and store databaseBefore installing the extension, backup your web directory and store database. A ll our extensions are tested on clean Magento installations. We can not guarantee of compatibility with third party extensions or customized Magento installations. We recommend to install any extension you obtain from us on a testing Magento installation frst and then on a live Magento installation in case of incompatibility with third party extensions.Copyright © 2022 MageVision. All rights reserved.37.Installing the Extension•Upload the extracted folders and files of the extension to base (root) Magento directory. Do not replace the whole folders, but merge them. If you have downloaded the extension from Magento Marketplace, then create the following folder pathapp/code/MageVision/MassEmailCustomers and upload there the extracted folders and files.•Connect via SSH to your Magento server as, or switch to, the Magento file system owner and run the following commands from the (root) Magento directory:▪cd path_to_the_magento_root_directory▪php bin/magento maintenance:enable▪php bin/magento module:enable MageVision_MassEmailCustomers▪php bin/magento setup:upgrade▪php bin/magento setup:di:compile▪php bin/magento setup:static-content:deploy▪php bin/magento maintenance:disable•Log out from Magento admin and log in againCopyright © 2022 MageVision. All rights reserved.48.How to UseNavigate to Magento Admin under Stores → Configuration → MageVision Extensions → Mass Email Customers to configure the Sender email and the Mass Email Template.The default email template that the extension uses, includes just a simple example message. So you will need to customize it and add your message. Navigate to Magento Admin under Marketing → Email Templates and add a new template. Load as default template the “Mass Email Customers“ and see the template's information. You can customize the template subject and content.Except from the default Magento's variables, you can also use some custom variables that you can use to add customer and order data to your email content.Variables:“customer_name“ : Customer Name“customer_email“ : Customer Email Address“increment_id“ : Order Id (only for sending email from the admin sales order grid)Example for displaying customer's name in the email template{{trans "Hello, %customer_name," customer_name=$customer_name}}Example of displaying increment order's id in the email template{{var increment_id}}Give a name to your custom template and save it. Afterwards navigate again to Magento Admin under Stores → Configuration → MageVision Extensions → Mass Email Customers and configure the extension to use your new custom email template.Copyright © 2022 MageVision. All rights reserved.5ScreenshotConfigure email sender and email templateStores → Configuration → MageVision Extensions → Mass Email CustomersCopyright © 2022 MageVision. All rights reserved.6ScreenshotAdmin Customer GridCopyright © 2022 MageVision. All rights reserved.7ScreenshotAdmin Customer Grid Email to Customers notificationCopyright © 2022 MageVision. All rights reserved.8ScreenshotAdmin Sales Order GridCopyright © 2022 MageVision. All rights reserved.9ScreenshotDefault Mass Email TemplateCopyright © 2022 MageVision. All rights reserved.10ScreenshotCustomize Mass Email TemplateCopyright © 2022 MageVision. All rights reserved.11ScreenshotConfigure to use the customized email templateCopyright © 2022 MageVision. All rights reserved.129.SupportIf you need support or have any questions directly related to a MageVision extension, please contact us at**********************Best regards,The MageVision TeamCopyright © 2022 MageVision. All rights reserved.13。

邮件发送礼仪常用语英文Email Etiquette: Commonly Used Phrases in EnglishIn today's digital age, email has become an essential means of communication in both personal and professional settings. However, it is important to adhere to proper email etiquette to ensure effective and respectful communication. One aspect of email etiquette is the use of commonly used phrases in English to convey professionalism and courtesy. In this article, we will explore some of these phrases and provide examples of how they can be used in various email situations.1. Greeting and Introduction:When starting an email, it is crucial to greet the recipient and introduce yourself if necessary. Here are some commonly used phrases for this purpose:- Dear [Recipient's Name],Example: Dear John,- Good morning/afternoon,Example: Good morning,- I hope this email finds you well,Example: I hope this email finds you well,- My name is [Your Name] and I am writing to...Example: My name is Jane and I am writing to inquire about...2. Requesting Information or Assistance:When asking for information or assistance in an email, it is essential to be polite and clear. Here are some phrases that can be helpful:- I would appreciate it if you could...Example: I would appreciate it if you could provide me with more details about...- Could you please...Example: Could you please assist me with...- I am writing to inquire about...Example: I am writing to inquire about the status of...- Please let me know at your earliest convenience...Example: Please let me know at your earliest convenience if...3. Responding to Requests:When responding to an email requesting information or assistance, it is important to be prompt and courteous. Here are some phrases that can be used in such situations:- Thank you for reaching out to me. Here is the information you requested...Example: Thank you for reaching out to me. Here is the information you requested.- I have attached the requested documents...Example: I have attached the requested documents for your reference.- I apologize for any inconvenience caused. Unfortunately, I am unable to...Example: I apologize for any inconvenience caused. Unfortunately, I am unable to assist with...- Thank you for your patience. I will get back to you as soon as possible with the requested information...Example: Thank you for your patience. I will get back to you as soon as possible with the requested information.4. Expressing Gratitude:Showing gratitude in an email goes a long way in maintaining good relationships. Here are some phrases to express gratitude:- Thank you for your prompt response...Example: Thank you for your prompt response.- I appreciate your assistance with...Example: I appreciate your assistance with...- Your support is greatly appreciated...Example: Your support is greatly appreciated.- Thank you in advance for your cooperation...Example: Thank you in advance for your cooperation.5. Closing Remarks:When ending an email, it is important to leave a positive and professional impression. Here are some closing phrases that can be used:- Thank you again for your time and attention to this matter...Example: Thank you again for your time and attention to this matter.- I look forward to hearing from you soon...Example: I look forward to hearing from you soon.- Please do not hesitate to contact me if you have any further questions...Example: Please do not hesitate to contact me if you have any further questions.- Best regards,Example: Best regards,Remember, using appropriate and polite language is key to effective email communication. By incorporating these commonly used phrases in your emails, you can convey respect and professionalism, leading to smoother and more productive conversations.。

Cisco Hosted Collaboration Solution from AT&T④Logging into your Voice mailbox whenusing your own extension1. Press the Messages button.2. Enter your PIN, then press #.④Logging into your Voice mailbox fromanother internal extension1. Press the Messages button.2. Press .3. Enter your mailbox ID number (site code +extension), then press #.4. Enter your PIN, then press #.④Logging into your Voice mailbox from anoutside line1. Dial the Voicemail pilot number provided byyour System Administrator.2. Enter your mailbox ID number (site code +extension), then press #.3. Enter your PIN, then press #.Shortcut keysCancels or backs up to a previous menu.# Bypasses a user's greeting.## Switches between alphabetic and numericcharacters on your telephone’s keypad.Cisco Hosted Collaboration Solution from AT&TPlay messages④Listening to new or old messages1.Log into your Voice mailbox.2.Pressing:1Plays the New messages3 Plays the Old messages(or pressing 3 may delete a newmessage if pressed at the wrong time)④While listening to the current message1.Pressing:4 Slows down the message5 Changes the Volume6Speeds up the message7 Backs up the current message 7seconds8 Pauses the message or Resumes itafter a pause9 Fast-Forwards the current message 7seconds④After hearing the current message1.Pressing:1 Repeats the message2 Saves the message3 Deletes the message4 Replies to the message5 Forwards the message6 Marks as a New message7 Repeats the last 7 seconds of themessage9 Plays a summary of messageproperties Compose a message④Recording a message1. Log into your Voice mailbox.2. Press 2 to create a message.3. Record your message.NOTE: Press 8 to pause or resume therecording.4. Press # to end the recording.5. Enter the name, extension number, ordistribution list that you want to send themessage to, then press #. Repeat this stepto add more names, extension numbers, or lists.NOTE: Press ## to switch between numeric and alphabetic keypad entries.6. Select the appropriate option:# Sends the message1Marks the message Urgent2Causes an Acknowledgment to be sent to you when the message has beenreceived3Marks the message Private4 Saves message for Future Delivery5Reviews the message6Re-records the message7Adds to the message9 1Adds a name to the distribution list9 2Reviews all names or deletes names9 5Sends you a copy of the messageCancels the messageCisco Hosted Collaboration Solution from AT&TTransfer a call to voicemailSends a call to your Voice mailbox after you have spoken with the caller.④If your phone displays a Divert softkeyafter you answer a call:1. Press the Divert softkey.④If your phone displays a Transfer softkeyafter you answer a call:1. Press the Transfer softkey.2. Enter your mailbox ID number (site code +extension).3. Press the Transfer softkey.Forward all calls to voicemail Immediately sends all calls to your Voice mailbox without ringing your phone.④Activating call forward1. Without lifting the handset, press theCFwdALL or Forward All softkey. You willhear two beeps.2. Press the Messages button. You will hearone beep, then “Forwarded to Voicemail”displays.④Canceling call forward1.Press the CFwdALL or Forward Off softkey. Modify personal settings and greetings④Changing your Voicemail PIN1. Log into your Voice mailbox.2. Press 4 3 1.3. Enter your new password.4. Press #.5. Enter your new password again to confirm.6. Press #.④Re-recording available greetings1. Log into your Voice mailbox.2. Press 4 1 1.3. Record (speak) your new greeting.4. Press # to end recording.5. Listen to new greeting.6. Pressing:1Re-records your current greeting2Turns your alternate greeting on or off3Edits other greetings4 Reviews all of your greetings④Enabling/disabling or changing a greeting1. Log into your Voice mailbox.2. Press 4 1.3. Press 3.4. Choose one of the following greetings:1Standard greeting2Closed (after hours) greeting3 Alternate greeting4Busy (when on another call) greeting5Internal greeting6Holiday greeting5. You will hear the greeting.6. Pressing:1Re-records the greeting2Turns on the Standard greeting3Turns on the greeting you just heard7. Press to exit.④Changing your recorded name1. Log into your Voice mailbox.2. Press 4 3 2.3. Record (speak) your name.4. Press # to end recording.5. Listen to your new recorded name.6. Press to save the new recorded name orre-record a new name.④Changing your directory listing status1. Log into your Voice mailbox.2. Press 4 33.3. Pressing:1 Changes your listing status#Keeps your current listing statusCisco Hosted Collaboration Solution from AT&T④Changing the style of menus1. Log into your Voice mailbox.2. Press 4 23.3. Pressing:1 Toggles between full and brief menusKeeps the same menu style Private lists④Creating a private list1. Log into your Voice mailbox.2. Press 4 2 4 2.3. Choose a number for the Private List (1 –25).4. Press 1 to add an entry to the Private List.5. Enter the name, extension number, ordistribution list, then press #. Do this foreach entry you wish to add to the list.NOTE: Press ## to switch between numeric and alphabetic keypad entries.6. Press to stop adding to the Private list.7. Press 3 to record (speak) the name of thePrivate List (for example, Sales Dept.).8. Record the name at the tone.9. Press # to end the recording.10. Listen to the recorded name.11. Press to keep the list name.12. Press  to exit to the main menu.④Changing the members of a private list1. Log into your voice mailbox.2. Press 4 2 4 2.3. Enter the number of the Private List youwish to change (1-25). The system will play the name of the Private List.4. Pressing:1Adds a name, extension number, ordistribution list2Reviews and can delete names in the Private List3Re-records the name of the Private List 5. Press  to exit to the main menu.④Changing the private list recorded name1. Log into your Voice mailbox.2. Press 4 2 4 2.3. Enter the number of the Private List whosename you wish to change (1-25).4. Press 3 to change the name of the PrivateList (for example, Sales Dept.).5. Record (speak) the new name at the tone.6. Press # to end the recording.7. Listen to new name.8. Press to keep the name you justrecorded.9. Press  to exit to the main menu. Compose a message to a private list1. Log into your Voice mailbox.2. Press 2 to create a message.3. Record your message.NOTE: Press 8 to pause or resume therecording.4. Press # to end the recording.5. Press ##.6. Enter the Private List number (whenprompted to enter a name or distributionlist).7. Press #after entering the Private Listnumber.8. Press #to accept the number you justentered.9. Press#to send the message to everyone inthe Private List.10. Press to exit to the main menu.。

SMTP Email for Magento 2 User GuideTable of Contents1. SMTP Configuration1.1. Accessing the Extension Main Setting1.2. General and Logs1.3. SMTP1.4. Clear2. SMTP Management2.1. Sent Email Log2.2. Debug Log3. Support1. SMTP Email ConfigurationOnce you are finished with installing the extension it is time to proceed to your Magento 2 backend to finalize the SMTP Email setup.Before start using the extension, we suggest running through the SMTP Email extension settings and other options available to adjust the settings. This will help in better understanding of how the extension functions and what can you expect yourSMTP email to look and feel like.1.1. Accessing the Extension Main SettingsTo access the configuration settings for this extension, please go toStores > Configuration > Ulmod Extensions > SMTP1.2. General and LogsSet Enable to ‘Yes’ to enable the SMTP for Email or ‘No’ to disables all functionalities of the module including debug and logging of emails.Set Log all E-Mails Sent to ‘Yes’ to log all emails send from Magento. This feature enables you to view the list of the emails including their contents.Set Log all Debug Messages to ‘Yes’ to enable the debug mode. The debug information can help to set up email sending. You can disable the debug feature when the email sending works properlySet Disable E-mail Sending to ‘No’ to send out emails. When this option is set to ‘Yes’, emails will not be sent. The system will‘pretend’ that it is sending emails, the messages will still be added to the log and you will see all debug info. It’s helpful for testing, debug, development purposesChoose your SMTP providerand click ‘Load Settings’ to fillin some fields automatically.Select ‘Other’ if you own aserver and fill the SMTPsettings of your serverClick ‘Check Connection’button to run a test andmake sure that you filledin the correct data and thesetup works well. As aresult you should get‘Connection Successful’message and receive atest email.Old log records can be removed after a certain period (in days). According to this setup, sent email log and debug log records will be removed 30 days after they are created.2. SMTP ManagementEmail LogThe built-in Email Log is a powerful resource for diagnosing problems with emails. The SMTP extension logs all the emails sent from your store with a detailed view in order to see what exactly was sent to a customer.The extension allows managing all sent email in a clear and flexible admin panel. To view, or clear sent log email, please go to “System → SMTP by Ulmod→ Emails Logs“ A convenient grid displays the list of sent emails. Discover clear sent the log to manually delete all emails log.Debug LogRun the debug mode to test all Magento 2 SMTP settings and easily detect the wrong email settings.The extension allows managing all debug log in the admin panel. To view, or clear debug log, please go to “System → SMTP by Ulmod→ Debug Logs“ A convenient grid displays the list of debug log. Discover clear debug log to manually delete all debug log.2.1. Emails LogOn this convenient grid, you can manage emails log :• ‘View the existing ones or delete the email log you no longer need.’ • ‘Search log by keyword and filters’ • ‘ Clear all emails log’To see the list of emails sent please go toUlmod –SMTP –Emails LogTo delete all email log, hit the ‘Clear Sent Emails Log ’ button2.1.1 View Sent EmailOn this view page, You cansee all email content.Customer receive exactlythe same email .2.2. Debug Log On this convenient grid, you can find out if emails are sent and what errors, if any,occur. This debug log will help you to configure the extension. It’s recommended todisable Debug Mode once you’ve successfully setup the extension and ran thenecessary tests.To see the list of debug log please goto Ulmod –SMTP –Debug Log To delete all debug log, hit the ‘Clear Debug Log’button3. SupportNeed Help?Ulmod Support team is always ready to assist you, no matter which part of the world you are in. If something does happen and you think you might be experiencing an issue or bug, please contact us via *****************and we will help you out.Got Questions?Should you have any questions or feature suggestions, please contact us at /contact/Your feedback is absolutely welcome!。

现代电子邮件礼仪英语大家平常在用电子邮件时，会遵守相关的邮件礼仪吗?接下来，小编给大家准备了现代电子邮件礼仪英语,欢迎大家参考与借鉴。

现代电子邮件礼仪英语1. Include a clear, direct subject line.Examples of a good subject line include "Meeting date changed," "Quick question about your presentation," or "Suggestions for the proposal.""People often decide whether to open an email based on the subject line," Pachter says. "Choose one that lets readers know you are addressing their concerns or business issues."2. Use a professional email address.If you work for a company, you should use your company email address. But if you use a personal email account -- whether you are self-employed or just like using it occasionally for work-related correspondences -- you should be careful when choosing that address, Pachter says.You should always have an email address that conveys your name so that the recipient1 knows exactly who is sending the email. Never use email addresses (perhaps remnants of your grade-school days) that are not appropriate for use in the workplace, such as "babygirl@..." or "beerlover@..." -- no matter how much you love a cold brew2.3. Think twice before hitting 'reply all.'No one wants to read emails from 20 people that have nothing to do with them. Ignoring the emails can be difficult, with many people getting notifications of new messages on their smartphones or distracting pop-up messages on their computer screens. Refrain from hitting "reply all" unless you really thinkeveryone on the list needs to receive the email, Pachter says.4. Use professional salutations.Don't use laid-back, colloquial3 expressions like, "Hey you guys," "Yo," or "Hi folks.""The relaxed nature of our writings should not affect the salutation in an email," she says. "Hey is a very informal salutation and generally it should not be used in the workplace. And Yo is not okay either. Use Hi or Hello instead."She also advises against shortening anyone's name. Say "Hi Michael," unless you're certain he prefers to be called "Mike."5. Reply to your emails -- even if the email wasn't intended for you.It's difficult to reply to every email message ever sent to you, but you should try to, Pachter says. This includes when the email was accidentally sent to you, especially if the sender is expecting a reply. A reply isn't necessary but serves as good email etiquette4, especially if this person works in the same company or industry as you.Here's an example reply: "I know you're very busy, but I don't think you meant to send this email to me. And I wanted to let you know so you can send it to the correct person."6. Proofread1 every message.Your mistakes won't go unnoticed by the recipients3 of your email. "And, depending upon the recipient2, you may be judged for making them," Pachter says.Don't rely on spell-checkers. Read and re-read your email a few times, preferably aloud, before sending it off."One supervisor4 intended to write 'Sorry for the inconvenience,'" Pachter says. "But he relied on his spell-check and ended up writing 'Sorry for the incontinence.'"7. Add the email address last."You don't want to send an email accidentally before you have finished writing and proofing the message," Pachter says. "Even when you are replying to a message, it's a good precaution to delete the recipient's address and insert it only when you are sure the message is ready to be sent."8. Double-check that you've selected the correct recipient.Pachter says to pay careful attention when typing a name from your address book on the email's "To" line. "It's easy to select the wrong name, which can be embarrassing to you and to the person who receives the email by mistake."9. Keep your fonts classic.Purple Comic Sans has a time and a place (maybe?), but for business correspondence, keep your fonts, colors, and sizes classic.The cardinal5 rule: Your emails should be easy for other people to read."Generally, it is best to use 10- or 12- point type and an easy-to-read font such as Arial, Calibri, or Times New Roman," Pachter advises. As for color, black is the safest choice.10. Nothing is confidential6 -- so write accordingly.Always remember what former CIA chief General David Petraeus apparently7 forgot, warns Pachter: Every electronic message leaves a trail."A basic guideline is to assume that others will see what you write," she says, "so don't write anything you wouldn't want everyone to see." A more liberal interpretation8: Don't write anything that would be ruinous to you or hurtful to others. After all, email is dangerously easy to forward, and it's better to be safe than sorry.。

Mass Email GuidelinesUniversity of Western OntarioITS Email Working GroupUpdated June 6, 2012.Table of Contents Preamble (1)Definition of Mass Email (2)Acceptable Content (2)Focused Recipients (2)Message Format (3)Opt-Out Process (3)Scheduling and Sending Rate (4)Spam Filters (5)Noncompliance and Sanctions (5)Revisions (5)Appendix 1 (6)PreambleThese guidelines apply to the use of University email systems for sending anddistributing mass email communications.The University of Western Ontario provides electronic mail services for use bystudents, faculty, staff and other persons affiliated with the University. The Universityemail system is a vital part of the University's information technology servicesinfrastructure. It is a service provided to support necessary communication inconducting and administering the business of the University, including teaching,research and scholarly activities. Refer to Policy 1.45, E-mail Policy.Information Technology Services (ITS) has received an increased number of requests to accommodate distribution of mass emails. Distributing mass emails causes anincreased consumption of computing and networking resources which are shared by all users.These guidelines aim to outline best practices, policies and processes for the effective use of mass email at The University of Western Ontario. These guidelines attempt to strike a balance between the speed and ease of use (for the sender) of mass email,the desire to reduce reliance on paper mail and the impact on each member of thecommunity receiving unsolicited email messages. These guidelines have beendeveloped in the interest of fairness, respect for personal time and effective use ofUniversity resources.Definition of Mass EmailFor the purposes of these guidelines, mass email shall be considered to be anyunsolicited electronic mailing in which the message is sent to members of theUniversity or affiliates in a bulk fashion.Mailing ListsDiscussion amongst members of a mailing list is not generally considered mass email.However, the use of a mailing list for distributing mass email does not provide anexemption from these guidelines.Internet SpamThese guidelines do not attempt to regulate the abundance of “spam” emailsoriginating from the internet.Acceptable ContentMass email messages must pertain to University business and shall conform to Policy1.45, E-mail Policy and Policy 1.13, Acceptable Use Policy.Examples of unacceptable messages include:1.Personal messages2.Items for sale3.Jokes4.Chain letters5.Pyramid or money-making schemes6.Unsolicited commercial email7.Political campaigningThe information conveyed should be of significant value to the recipients.Focused RecipientsThe distribution list must be refined in order to ensure the message is delivered only to those for whom it is relevant. The sender of the message is responsible for defining the distribution list as accurately as possible. When appropriate, use smaller and moretargeted mailing lists rather than larger, broader lists. Recipients that no longer exist or have been disabled must be removed from future mailings to minimize bounces.Message Format1.Keep mass email messages short and message size small. Contact ITS beforesending messages larger than 50 KB.e plain-text when possible. If using HTML, include a plain-text MIME part.3.Always use a clear, descriptive and non-empty Subject: header.4.Always use a valid and deliverable envelope “mail from” address to receivebounce messages.5.Always use a valid and deliverable “From: header” address to receive repliesfrom recipients of the mass email.i.If the address in the From: header is not the intended recipient of replies, avalid and deliverable address should be specified in the Reply-To: header.6.For messages addressed to multiple recipients, the recipient list must beprotected. Do not include the recipient list in the To: or Cc: headers where itwould be visible to all recipients. Use the Bcc: header or use a mailing list.7.Do not include attachments; provide a URL link to download content instead.8.Do not include personal, confidential or sensitive information.9.Clearly identify the unit or individual responsible for sending the message, thescope of individuals being mass emailed, and the purpose of the message.10.Contact information of the sender must be included. This may be in the Reply-To: or From: headers, or may be provided in the body of the message.11.Directions for an opt-out process must be included at the bottom of the messageas described in the “Opt-Out Process” section.See Appendix 1 for a sample mass email message.Opt-Out ProcessMass email messages shall include a way for recipients to opt-out of receiving further mass emails from the sender. Clear and simple instructions for opting-out must beincluded at the bottom of each mass email message. It is the sender's responsibility to comply with opt-out requests for further mailings within three business days ofreceiving the request.The opt-out process does not apply to the following classifications of mass emails:1.Official emails from University administration or their representatives.2.Emergency emails concerning an immediate threat to health and safety,property or research.3.Emails that the recipient would expect to receive as essential to their roles asstudents or employees.Scheduling and Sending RateIn order to minimize the impact that mass email messages have on University emailand network systems, the following time-of-day and rate limits apply.During Peak-HoursBetween 6am and 6pm on Mondays to Fridays, the following restrictions apply:1.Mass emails may be sent to no more than 10,000 recipients.2.When sending mass emails to more than 3,000 recipients, schedule the mailingin the events calendar at least 2 hours in advance and for a time that does notconflict with an existing scheduled mass email. See “Mass MailingCommunications Events Calendar” below.3.The sender must control the rate of sending such that messages are sent to nomore than 100 recipients per minute.During Off-HoursOutside of 6am to 6pm on Mondays to Fridays, all day on Saturdays, Sundays andHolidays, the following restrictions apply:1.Mass emails may be sent to no more than 50,000 recipients without priorapproval from ITS.2.When sending mass emails to more than 3,000 recipients, schedule the mailingin the events calendar at least 2 hours in advance and for a time that does notconflict with an existing scheduled mass email. See “Mass MailingCommunications Events Calendar” below.3.The sender must control the rate of sending such that messages are sent to nomore than 100 recipients per minute.Mass Mailing Communications Events CalendarMass emails are scheduled in the “Mass Mailing Communications” Events Calendar.When scheduling a mass emailing, ensure that no conflict is created with an alreadyscheduled mass mailing.When booking a mass mailing in the Events Calendar, ensure that appropriate time is reserved when considering number of recipients and the sending rate described above.As an example, to send a mass email to 15000 recipients, given the 100 recipients per minute limit, 2.5 hours should be reserved in the calendar.The “Mass Mailing Communications” Events Calendar is located at:http://events.uwo.ca/cgi-bin/events.pl?Op=ShowIt&CalendarName=MassMailCommunicationsFor access to schedule mailings in the Events Calendar, please contact the ITS Help Desk (web: http://www.uwo.ca/its/helpdesk/ phone: 519-661-3800 or Ext 83800).Spam FiltersThe University email system employs spam and content filters to protect against spam and other unwanted messages. Mass email sent from outside of the University network will be filtered for spam before being delivered.It is the responsibility of the sender to ensure their sending email servers areconfigured appropriately and that their email messages are formatted and deliveredsuch that they will not be filtered as spam.The University is not responsible for any mass emails that are filtered as spam and will not make any exceptions or “whitelist” any senders to allow emails through unfiltered.This applies to all solicited and unsolicited emails.Noncompliance and SanctionsUse of University computing and networking resources for sending mass email issubject to these guidelines, as well as the Email Policy and other University policies.Reports of incidents regarding inappropriate mass email communications as theypertain to these guidelines should be referred to the Network Security Officer (email:**********).The University reserves the right to deny or remove access privileges to individuals or groups in order to protect the University computing and networking resources against excessive use or activity at the discretion of the system or network administrators, inaccordance with Policy 1.45, E-mail Policy.As email is a privilege extended to the University community to facilitatecommunication, it should be used ethically and within bounds of policy.RevisionsThese guidelines are based on best practices, applicable law and technical capabilities at the time of the latest revision and will be updated periodically as technology andother factors change.Appendix 1A sample mass email message.。

USER GUIDE Secure Mail Vault ™Your Mail is Your Identity.Ver. 2.2Congratulations and thank you for purchasing the Secure Mail Vault™- the first truly secure residential mail box designed to eliminate the problem of identity theft through stolen mail. The Secure Mail Vault combines imaginative design and durable function to bring you optimal mail security. Please read through the following instruction guide before installing your Secure Mail Vault.PACKAGE CONTENTS(1)VaultMail1. Secure(22.24”)2. PostA(22.24”)3. PostB4. Post Mounting Bolt (3)5. Flange(1)(4)6. MountingBolts7. Set Screw 5/16” (1)8. Emergency Battery Supply (1)(1)9. PositioningRuler10. Adhesive Bubble Level (1)(2)11.WrenchAllenKeys(2)12.13. Post Reinforcement Bar 8” (1)14. Cap Head Bolt 4” (1)Tray(2)Mail15.Serial Number______________________________________________ Version Number____________________________________________ In order to best service your needs, please write your serial number and version number here. The serial number and version number are located on the inside flap of the exterior door.Date of Purchase_____________________INSTALLATION INSTRUCTIONS CUSTOMERS ARE REQUIRED TO CONTACT THE LOCAL POST OFFICE BEFORE INSTALLING THE MAILBOX TO ENSURE ITS CORRECT PLACEMENT AND HEIGHT AT THE STREET. GENERALLY, MAILBOXES ARE INSTALLED AT A HEIGHT OF 41-45 INCHES FROM THE ROAD SURFACE TO THE INSIDE FLOOR OF THE MAILBOX OR POINT OF MAIL ENTRY AND ARE SET BACK 6-8 INCHES FROM FRONT FACE OF CURB OR ROAD EDGE TO THE MAILBOX DOOR.Assembling the Post1. Place Post B inside of Post A.2. Align holes in Post A and Post B. (Figure 1)3. Insert Post Mounting Bolt into the round hole and loosely tighten. (Figure 2)4. Insert Remaining Post Mounting Bolts into the two oval holes and loosely tighten. (Figure 3)5. Securely tighten the 3 bolts with screwdriver (not provided). * Please be aware that once tightened the Post Mounting Bolts can not be removed. (Figure 4)Installing the Flange1. Place Flange inside of Post. (See Figure 52. Screw mounting bolt into middle of fl ange and secure tightly. (See Figure 6)3. Place 5/16” set screw located on the upper part of the post and tighten using the supplied allen wrench onto the fl ange. (See Figure 7)756Installing the Post (Recommended)1. Once you have located the proper place to install the Secure Mail Vault it is time to affi x the post. Dig a hole with a diameter of approximately 12” and a depth of approximately 16.5”.2. Place the post in the middle of the hole so that 16.5” is below ground and 26” is above ground. (See Figure 8)3. Place Post Reinforcement Bar through the two holes located near the bottom of Post B.4. Adhere the Bubble Level on the positioning ruler and place the ruler in the grooves of the fl ange. (See Figure 9)5. Turn the post until the positioning ruler is perpendicular to the street.(See Figure 10)6. Affi x the post in the ground using concrete and allow to cure.Installing the Secure Mail Vault1. On the top of the fl ange there are four mounting holes. (See Figure 11) Open the inner doors of the Secure Mail Vault, located inside there are four mounting holes. (See Figure 12)2. Place the Secure Mail Vault on the top of the fl ange and align the mounting holes on the Secure Mail Vault with the mounting holes on the fl ange.3. Install the four mounting bolts that came in the package. (See Figure 13)4. Place the 2 mail trays on the interior fl oor of the Secure Mail Vault.111213910OPERATING INSTRUCTIONSSetting Your Security Code1. Pull open the inner door of the Secure Mail Vault and remove the gray plasticcover on the back of the door. Install four (4) AA batteries and replace plastic cover.2. With the inner door open, press the program button on the back of the door (SeeFigure 1), the yellow light on the keypad will turn on. You will have thirty seconds to enter your 1-8 digit personal security code. Press the “ * “ key to confi rm and your security code will be set.Setting Your Emergency Security CodeThe Emergency Security Code can be set and used as a back up in case the primary code is forgotten. In addition, it can be used as a secondary code so two people in the home can have their own unique code. It’s also great for setting temporary codes for neighbors or relatives that check your mail while you are away.1. With the inner door open, press the “0” button twice. The yellow light will blinktwice.2. Press the program button on the back of the door (see Figure 1), the yellow light on the keypad will turn on. You will have thirty seconds to enter your 1-8 digitemergency security code. Next, press the “ * “ key to confi rm and your emergency security code will be set.Locking and Unlocking the Secure Mail Vault1. To lock the Secure Mail Vault close the inner door and turn the knob counterclockwise and the door is securely locked.2. To unlock your Secure Mail Vault please enter your 1-8 digit security code andpress the “#” key to confi rm. It will beep and the green light on the keypad will turn on for approximately fi ve seconds. Turn the knob clockwise and the dooris unlocked. If the security code is entered incorrectly the keypad will beep fi veconsecutive times indicating the wrong code has been entered. If the securitycode is entered incorrectly ten consecutive times, the keypad will auto lock forthree minutes. Any button pressed during this time will result in a beep.3. If you have forgotten the security code or the batteries have failed there is anemergency lock located behind the nameplate on the inner door (See Figure 2).Slide Logo Plate to the left to reveal the emergency lock. Insert and twist the key(included), turn the knob clockwise. Remove by turning the key back to itsoriginal position and remove from the lock. To re-program the security code please refer to Setting Your Security Code above.12Low Batteries1. When a button is pressed and the red and yellow light on the keypad comes on, the batteries are low and need to be replaced.2. To replace the batteries, open the inner door of the Secure Mail Vault and remove the plastic cover on the back of the door. Replace the four (4) AA alkaline batteries, place the plastic cover back on to the door (note: when replacing the batteries you will NOT have to re-enter the security code).3. If the batteries fail while the inner door is locked you may open the door using the procedure described in Locking and Unlocking the Secure Mail Vault #3 or using the temporary battery supply that came with the Secure Mail Vault. Simply plug the temporary battery supply into the keypad, it will beep and the yellow light will blink once. (See Figure 3) Enter the security code, press the “ # “ key and open the inner door. The batteries are now accessible.Mail Indicators1. Although it is encouraged that outgoing mail should be taken to the post offi ce, if you choose to leave mail for your carrier, place it in the clip inside the external door. (See Figure 4)2. Located on the bottom of the Secure Mail Vault is the Carrier Signal Flag.(See Figure 5) This option can be used in accordance with U.S. Postal Service standards.Internal LightA LED light illuminates the internal compartment for enhanced visibility whenaccessing your mail at night. The light turns on automatically upon entry and turns off after 10 seconds.4SecureLogic® 1 YEAR LIMITED WARRANTYThe Secure Mail Vault is warranted for 1 year against manufacturer defects or malfunctions. In the event of failure ETL will, at its election, repair, replace or make appropriate adjustment where ETL inspection discloses any defects occurring in normal usage. To obtainwarranty service contact ETL, either through your Dealer, Catalog, Home Center or E-Tailer, or by writing ETL at the address below or by calling 866-440-9257 within the USA. Proof of purchase from the original consumer (original sales receipt) must accompany all warranty claims. Defects or damage caused by use of other than genuine ETL parts are not covered by this warranty. Please do NOT return your product without fi rst contacting ETL.CONDITIONSThis warranty does not cover loss or damage of any kind resulting directly or indirectly from alteration, misuse or abuse of the product, or from its installation or removal (including scratching). ETL’s liability under this warranty shall not in any case exceed the contract price for the product. ETL reserves the right to make changes and improvements in its products without incurring any obligation to similarly alter products previously purchased. This warranty is in lieu of all other warranties, express or implied. No one is authorized to assume any other liability for ETL in connection with this product. This warranty gives you specifi c rights. You may have other rights under state law.Online Auction PurchasesProducts sold through online auctions are not eligible for rebates or other special offers from ETL. Online auction confi rmations are not accepted for warranty verifi cation. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. ETL will not replace missing components from any package purchased through an online auction.ETL2351 Tenaya DriveModesto, CA 95354***************************866-440-9257v 2.2。

Accessible Email with Constant ContactIt’s required by federal law that all digital communications must be accessible to a diverse audience no matter their disability or impairment.Most of these best practices apply to all your digital media. This guide shows you how it specifically applies to Constant Contact.Use these high-impact best practices:1.Give your content a logical reading order from left to right and top to bottom.e readable fonts with appropriate line spacing.e good color contrast (i.e., black text on a white background).4.Describe images using alt text.e meaningful link text.6.Create structure with headers.7.Keep emails concise and use formatting to break up text.*Note: All of the templates for creating emails are accessible.1.Maintain a Logical Reading OrderEstablish a logical order and maintain a hierarchy of your email content. Irrespective of their screen size, your subscribers should be able to view the content of your email in a logical reading order.This is especially helpful for people with cognitive disabilities and subscribers using screen readers. A logical order will also help users to pull out the key information quicker by allowing them to scan the hierarchy you’ve set up by organizing your content.e Readable Fonts with Appropriate LineSpacing•Make sure your font size is at least 14 or 16 pts for the body text.•Don’t use script-style fonts for the body of your email.•Use sans serif fonts such as Arial. They are easier to read on the web.•Avoid condensed fonts and lines.•Use center-aligned text sparingly. Left-justified text is easier to read than center-aligned because the jagged left edge creates problems for people with dyslexia and other print disabilities.•Use appropriate line spacing.Figures 1 and 2 show the same content. The first one has poor color contrast and inadequate spacing between letters and lines. The second example has a good heading, good color contrast, and good spacing between letters and lines.Which would you rather read?Figure 1: Not ReadableFigure 2: Readablee Good Color ContrastWhen changing the font color or adding graphics to your email, it is important to make sure the font color contrasts well with the background.A recent design trend is to use a light gray font on white backgrounds, but it doesn’t provide enough contrast for those with visual impairments. If you want people to read your content, don’t make it hard to see. Using black font on a white background is the best option.In Constant Contact, you can change the text color by highlighting any portion of text and selecting the Edit font color button. From here, you will be able to select and adjust the color.Web accessibility guidelines state that the contrast ratio between any text and the background color should be at least 4.5:1. This is also true for adjacent colors in graphics.But how do you know if the color you choose meets contrast standards?If you want to use something other than black font on a white background, we recommend using a free accessibility checker tool like WAVE or the Color Contrast Analyzer. Both tools allow you to quickly check the contrast of any color and adjust it until it meets standards.e Image Descriptions (Alt Text)Adding text descriptions to any graphics included in your emails is important not only for people who can’t see or have low vision but also as a backup in case the image breaks or does not load properly for some users.When uploading an image into Constant Contact, the alt text is by default the filename, which is not ideal. You can add alt text to an image while you are editing an email, or you can add alt text by editing an image in the library tab. Need help finding the alt text option? See Constant Contact’s guide for a reference.You will want to change the alt text to a concise description of the image. Be sure to include any information conveyed in the image that is relevant to the user. Visit our image accessibility webpage for tips on writing alt text.e Meaningful Link TextWhen possible, you should replace all URLs with descriptive link text (also known as a hyperlink). For example, when you link to an article, the link should be the name of the article and not the website address or a vague term like “click here” or “read more.” Visit our link accessibility webpage for more information.In Constant Contact, you can easily add the link text to replace the URL when you select the Insert Link button.e Heading StructuresBreak up content with meaningful headings to make your email easy to scan. Constant Contact allows you to easily set header styles (H1, H2, H3, etc.), to identify a heading programmatically, which provides vital navigation for screen reader users with no usable vision. Once your header text is added, you will highlight the textand use the text options pop-up to add header structure. (See the screenshot below for a reference.)Sometimes it is referred to as header styles, header levels, or header tags.The big take-aways with header levels are to use them in a logical order without skipping levels and to only use one H1 header. Visit our webpage on header levels to learn more.You will still want to ensure your visual headers are formatted by enlarging and/or bolding text to create good visual headings, making it easier for sighted users to scan the content and find what’s most relevant to them.7.Keep Emails Short and Use Formatting to ChunkInformationKeep your email as simple and short as possible, use enough white space to chunk information for easy scanning, and never use tables to align or format your content. Long chunks of text can be overwhelming for users, not to mention it’s hard to scan. It is important to give proper spacing to the text using the spacers in the build tab. This will add white space and make it easy to read.You can also use headers and dividers to break up your content. People who read your newsletter must be able to scan it and digest the information in manageable chunks. Remember, people don’t spend much time in an email, so keep it concise! In ConclusionYou are required to incorporate these best practices in your Constant Contact communications to meet accessibility standards. So, take the time to organize your content logically, use good color contrast, describe images, write meaningful link text, add headings, and use a readable font with good line spacing.This will allow your message to be more effective and reach a wider audience—and you will be adhering to The University of Arkansas System Division of Agriculture’s policy. Remember, we all benefit from these best practices, and they are not optional. Luckily, Constant Contact makes it easy to achieve this!Note: This guide is frequently updated to reflect changes to the software. Go to /email-accessibility to download the latest guide. Visit/accessibility to view all our resources.。