剑桥商务英语-中级真题-2-4辑听力文本

精心整理LISTENING SCRIPTSModule 11.1 Working from home (page 8)I=Interviewer M=MichelaI OK,Michela.You work from home now.Can you tell me about a typical day?M R=Richard W=Woman M=MarekR Hello?W Hello,Richard.I ’d like to introduce you to Marek.R Oh,yes.Hello,Marek.How do you do?Nice to meet you at last.M Hello,Richard.Pleased to meet you too.W Oh,do you two know each other already?M Well,we ’ve spoken on the phone a few times.R But we ’ve never actually met.Anyway,take a seat.Would you both like a coffee? Conversation 2A Would you like a coffee?B Oh,thanks.A Milk?B Yes,please,and a sugar…thanks.A So have you enjoyed this morning?B Yes,it was very interesting.The first speaker was particularly good.A Is this your first time at one of these events?B Yes,it is.And you?A No,I’ve been coming for years.The company pays and if the location is good then I come.I remember the best year we had was in Monaco…Conversation 3M=Marie W=WomanM May I join you?M You’W ThatW this A ThatallNorway with forE=Examiner C=CandidateE And where do you live exactly?C I’m from a small town in northern Switzerland but at the moment I’m studying for a business degree so I live in Zurich.E What types of business are most successful in your town?C Err,well,I suppose that tourism is quite important to the area and there are many small farms so agriculture also.Zurich,where I study,is more famous of course for banking and financial services.E How is working life changing in your country?C Sorry,can you repeat the question,please?E Yes,how is working life changing in your country?C I think that more and more people are moving to the cities or they are commuting in every day.In my opinion, the biggest change has come from technology-but then that’s probably true everywhere,not just in my country…Module 22.1 Benefits and incentives (page 16)Speaker 1 It’s great because usually it means my wife can use the one at home and we even take mine away at weekends.I work for quite a relaxed company and they don’t seem to mind how I use it for leisure.Speaker 2 I thought it wouldn’t change the way I worked after the first six months butandcan’t’sthe Xerox’stheand itsincome of 978 million dollars.We operated from our v headquarters in Rochester New York State in 160 countries with 55,000 employees,with over half of those in the USA.This next chart shows you how the corporation is split into four divisions.First of all,there’s Xerox Global Services…Extract 2 And finally there’s Xerox Innovation with five centres in the United States,Canada and Europe.Note that six percent of revenue was dedicated to research and development last year as the key part of our mission statement is,and I quote,`to help people find better ways to do great work.`OK,let’s move on to look at Xerox around the world in a little more detail.Take a look at this chart,which shows revenue by region.So about half our revenue is from the US market.Then Europe with over two.One thing I’d like to point out is…Extract 3 Finally,how is the market for the document industry looking?Well,it would be unrecognisable to the people who founded the original company in 1906 and even compared to the second half of the twentieth century.More and more offices are moving from black and white printing to colour and from paper documents to electronic documents.These are clearly the future opportunities and areas of growth in what is a total market worth an estimated 112 billion dollars…So that brings me to the end of my presentation.Thanks for listening.I hope it’s been of interest.Are there any questions?2.3 Pausing (page 21)Presenter Good morning/and thanks for coming./Today/I’d like to tell you about/the world’billionll givell be world’billionll givell beT So. That’s the end of my talk. Are there any question? Yes?M Thanks for your talk. It was very interest ing. I’ve been thinking of starting my own business and I wondered what you thought of franchises. T That’s a good question. In general it’s important when you are thinking of becoming a franchisee to someone who likes to follow rules and have supportfro m others. Entrepreneurs tend to be people who don’t like following tried and tested routes, so if you don’t like doing what other people want, then franchising isn’t for you.Secondly, I’d say make sure that the brand is strong and that it’s something you are interested in. For example, making and selling pizzas might beaslike afterRaythealready got my details. Anyway ,the reason I’m calling is that I won’t be able to arrive in time for registration and the buffet on the Sunday evening. My train doesn’t arrive until nine fifteen, so I’m going to take a taxi straight to the hotel. So I probably won’t get to the training centre until Monday morning. I hope that’s OK. Anyway it’s just to confirm that I willbe there for the course. Oh, and could someone send me the schedule for the two days? You can email it to me at r dot naunton at worldsyouroyster dot com. Worldsyouroyster is all one word. That’sw-o-r-l-d-s-y-o-u-r-o-y-s-t-e-r. And all in lower case. Thank you.3.3 Planning a seminarright?Kirsten Fine. I think that’s everything, then. Do you need me to be there? Vanessa No. There’s no point in both of us interrupting our weekend. It doesn’t need two of us.Kirsten Great. See you on Monday. Bye.Vanessa Bye.3.4 Leaving messageCall 1Hi, Vanessa. It’s Ralph again. Sorry, I forgot to ask earlier if you can send me details of next month’s seminars. I’ve got two people who really need some help with spreadsheets and accounting software. I remember you said that you had some computer courses planned. Anyway, send me detailsto meCall 2Call 3Please get back to me about this as soon as possible. I’ll be in my office between two and five o’clock.Call 4Hi, Vanessa. It’s Kirsten. Just to let you know that Jochen Anderson is trying to get hold of you. He left message on my home number to say he isn’t happy about the schedule for the 25th. I haven’t got the details withme so I can’t help really. I’m sorry, but can you call him back? He only needs the time changing and something about title. I’m sure one of the other speaker won’t mind changing. You know what he’s like. See you tomorrow. Call 5Hello. This is Bryan in security. I’m returning your call about having the building open on Sunday. I’m just calling to say that’s fine. I’llJochenyou?JochenJochen That’s right. And it says I’m speaking at nine thirty.Vanessa And you’re supposed to be speaking at eleven. Yes, well I’m sure we can change it.Jochen Yes, but actually I think the afternoon would be better. After lunch. Can I speak at two pm? Then I can arrive in the morning.Vanessa I see. So that’s two in the afternoon. I’ll have to check with another presenter and then call you back. Could you give me your mobile number? Jochen Certainly. It’s 0778 890 8895.Vanessa Let me read that back to you. 0778 890 8895.Jochen That’s right.JochenNMof your company or organisation and your address. If you already have a subscription with us please give your subscription number and the reason for your call.W Hello. This is Cynthia Perkins –that’s P-E-R-K-I-N-S. I’m the research manager at RAVE solution. That’s R-A-V-E solutions. You’ve got our addresson record. I’m calling about our current subscription. The number isIL0378JUL. We paid for twelve issues but we’ve only received eleven. Please send the June edition of the magazine. Thank you very much.N Now listen to the recording again.3.7 Exam spotlightNTMT F makingMT wanteda nd that’s OK with them expect that the dates we agreed aren’t convenient for them. They want to know if you can put it back by ten days.M I’d normally say yes, Tom, but we’ve already postponed this twice. I can’t go on telling my team to cancel. Anyway, I think we have another project then.T I’m really sorry, Mari, but it’s out of my control.M OK. Can you check with the printing manager if two weeks later would be OK and I’ll have to with my people.T Two weeks? So that’s the 25th.M Right.TNNLookinPRPR Thanks. I’m afraid I’ve got a problem with the application form. Rufus has done his diploma in IT at the local college but he hasn’t filled in the section on references. I really need to speak to his tutor. Can Michael get hold of the contact details for him – his telephone number or email will do.P OK. Is that all then?R Err, I also need to know when Michael has scheduled him for interview.I think it might be tomorrow but I’m not sure. If it is tomorrow, has somebody confirmed that with Rufus because when I spoke to him briefly yesterday, he didn’t seem to know anything about it.PRusy. PNSpeakNow imagine doing the same thing but this time throwing them into the air with adverts for every other product or service in the world. You probably wouldn’t do it, would you? Well, unfortunately, that’s what it’s like to advertise on the Internet.Trying to make your product, service or website known to the rest of Internet community can be very, very frustrating. Not only making it known, but getting visitors to actually visit the site can seem impossible. But there are ways to overcome the impossible when advertising on the Internet, as long as you follow three rules.So,needsMy effortAlso My unlessget free advertising, I’ve found very little reason to pay for things like banners to promote my site.So those are my three starting points for anyone thinking of web advertising. Before we finish don’t forget that a memorable domain name that people can easily type will help. Email campaigns can work and are an easy way to gettraffic to the site, though it doesn’t last long. What might be better is to have a monthly newsletter, which people sign up for. I’ve found this to be very effective and more positive than sending spam. Then there are contest with prizes or anything free – maybe some software or cool graphics.Once you’ve got people visiting the site, keep statistics on how may peopleout doingme?I …Bye!4.3 Sentence stressCan I borrow your expertise in something?I’ve asked you because …Let me know how it’s going once a week, please.I’ll need a report on this with your findings and your recommendations. So, let’s go through this one more time to chec k it’s clear.One thing you might want to think about is …You’ve done a great job on this!I’ve got a job here that will really interest you …I I’ACIAC Atypes of art are appropriate for different areas.Once we have an idea about what kind of work it is you do and how the space is used,then we begin to find artworks and present a selection of art for your business and building .We can do this on-site or you can visit our galleries.The whole thing is a two-way collaborative process.I So you already have the painting?AC Yes,or we can ask an artist to create works for your specific space.In this case,theclient has some input but it’s important to remember when choosing workplace art that art is not your brand .If you ask the artist to emphasise your company image in some way,you’ll just end up with bad art.Either way ,you have an art consultant who oversees and project manages the production of any commissioned artwork,and makes sure it’scompleted and installed on time and within budget.And that also includes fitting appropriate lighting and any other maintenance and fitting…\5.2 An interview with an art consultant(2)I One thing I don’t understand is how a company ever decides what to choose .I mean ,artis such a personal thing .How does anyone ever agree?AC Well,that’s true.I think it’s important that you don’t set up committees oranything .If you have a workforce of 300 and you ask everyone ,you’ll get 300 different answers.No,you need to keep it small.Just one or two people .But choosing art for yourforIAC It’light I ’t ACwithto .Apainter givesI poundsAC It poundsa week.It also means that if you change your mind after a year or so,it’s easy to change the piece .I That sounds like a good idea..5.3 Some opinions on artSpeaker 1 But what is it? Is that a head?Or is it an animal? I can’t see how that is art. I mean,it doesn’t look like anything real.Speaker 2 I agree with you that this is nice. It reminds me of being in a caféin somewhere like Paris but if you put it here no one will see it.It isn’t bold enough for this area.No ,we need something else.Speaker 3 This is beautiful but perhaps it would look better in someone’s office.It’s the sort of painting to help you relax.Speaker 4 Well,I’m not really the right person to ask . I never go to art galleries but this looks like what you see in cathedrals .It doesn’t tell you what our company is about.When people come into reception,they’ll think it’s a Roman temple ,not a hi-tech business.Let’s have something up-to-date.Speaker 5 This is quite good for reception because it shows a man thinking ,which is quite a good image for our company .It says to the visitor that this is a company with ideas .That we’re constantly considerating the future…5.4 Report on a meetingRS thHSRSDZRSHSRSDZ Yes,RSHS ’sRSHSDZ ThatRSHS WhatRSDZRSDZ Yes,the brochures have been updated with our list for next year but the prices are the same .We can get them reprinted but not in time for Seattle.RS Oh no.You’re joking!DZ Sorry…RS Any ideas?HS Let’s just include the price list as separate from the brochure .We can say these are new for next year.DZ But won’t it show that prices have gone up?People will be able to compare next year’s with this year’s.HS True.What do you think,Robert?RS Well,we could include some offers on the new price list and show some prices haven’t gone up.DZ That might work.HS I don’t think we have a choice,Robert!RS OK.I’ll prepare that.Right ,Hugo,Dahlia ?Anything else?5.5 Exam spotlight(1)E I’m going to give each of you a choice of three topics.I’d like you to choose one of the topics and give a short presentation on it for about a minute .You will have about a minute to prepare for this and you can make notes if you wish while you prepare .After you have finished your talk ,your partner will ask you a question .All right?Here are your topics .Choose one of the topics to talk about .You can make notes.EPEPyou’ll,you’s decide perhaps the needEErP6.1 Employment case studiesSpeaker 1 I’d really had enough .The people there were great and I really liked my supervisor but it was just too boring .I only started in order to make a bit of extra money when I was a student.I didn’t intend to stay this long and especially not after I finished my degree.So they said they were sad to see me go but they understood.Anyway , I told them when I wanted to leave,but they said I didn’t need to worry about what it said in my contact,so I didn’t actually have to work the full four weeks…Speaker 2 Someone had to go.We haven’t been getting the orders for a while so it was clear that they’d be laying people off sooner or later.Anyway I thought rather than wait I’d now and take the money .It was a good deal and it gives me a few months to find anther job.Speaker 3 Well,it’s a good position and suits anyone who doesn’t want to work every day of the week.We had three applicants but it was obvious who was right .I think Samantha will be perfect .She’s keen and flexible which works well for both sides .And I think she can work at weekends,too,so that’s come in useful .Especially aroud Chrismas time…Speaker 4 I could n’t believe it .OK,so I’ve been late a couple of times but my boss said it wasn’t a problem as long as I made up the extra hours in the evening .And then someone ,and I can guess who,reported me.You know ,that one who works in accounts who’s always gossiping about other people .She said I’d been taking stationery from the cupboard and using it for personal correspondence.The manager asked me to come into the office so I could see what was coming .I wasn’t going to wait around and get a lecture. I was through that door before anyone could stop me.whileI’ll .IThis ’vea cubicll doparticularly interesting because it will tell you when the tyres need more air pressure or if it’s due a service check-up…Salesperson 3C Hello.S Hello,Ray.It’s Ivan from Beavis Supplies.C Oh hi,Ivan.How are you?It’s been a long time.S Yes,I’m afraid I’ve been off sick for a couple of weeks.C Oh,I’m sorry to hear that.S Well,I’m OK now.How are things with you?C Pretty good.We’re busy.S That’s good.So is there anything I can help you with at the moment?C As a matter of fact,I need some letterheads fairly soon.S So shall I put you down for your usual order?C Actually,I was thinking we could do something with the design.S Sure,what did you have in mind exactly?Salesperson 4S Erm,well yes,err this is quite good.It has a diary section here,you know from January to February.And,err,I think at the back there’s an address book…oh,I thought there was.Maybe there used to be.Anyway…C Is this cover leather?S Erm,yes.Well,yes,it feels like leather.I know we can get them in black and red as well as brown.I know it’s proved much more popular than the old plastic sort.C And how much does it cost to put our logo on the front?Module Nine9.1 Automated voicemail systems(1) C=Caller M=MachineC Hello, I’d like to speak to …M Hello. Thank you for calling GH Loans Customer Care. You will now hear a number of options. Please press the option you require. For a statement, press 1, for early repayment, press 2, for any other enquiry or to speak to one of our operators, press 3 … thank you.CMMMCM To theOC Oh hello, it’s with regard to a statement I received. I think there’s been a mistake.O OK. One moment, please. Can I take your name, please?C Yes, it’s Abi Kaye.O can you spell that for me?C sure. Abi. A-B-I. Kaye. K-A-Y-E.O And do you have an account number?C Yes. TI3662.O Sorry. Was that T for Thailand, I as in India?C That’s correct.OCOCO goingCOCOC Yes, please.O What’s y our number, Ms Kaye?C Zero one seven, two double four, three nine two nine.O So that was zero one seven, two double four, three nine two nine.C That’s right. What time do you think you’ll call back because I have to go out now?O When would suit you?C At four?O That’s fine. Speak to you then. Goodbye.CLindahefine if it aboutCanon my mobile if you get this message.10.2 Problems and solutions (2)Linda Linda speaking.Roger Hi, Linda. It’s me, Roger. Thanks for your message. I would have r ung you straight back if I’d managed to get hold of the architect. He’s in Madrid or something.Linda So did you speak to the window people?Roge r Yes, and as you predicted they said if they’d received the rightLinda fault. RogerLindaabout doingRoger wouldLinda widerfor doing nothing. It’s a bit expensive but I think it’d take about two weeks.Roger Good idea. And what you save in time means it’ll be cheaper overall. Look, before I give you the go – ahead on that, let me check with the architects to make sure there aren’t any structural issues to consider …10.3 Exam spotlightN=Narrator P=Presenter D=DedeN Part Three. Question 1-8.You will hear an interview on a radio programme with Dede McGee about becoming a manager. For each question 1-8, mark one letter (A,B or C) for the correctP careerDwant.PDstraightforward, logical step. But in fact it means changing how you work, how you think and the way you judge your own success. For example, do you want to be part of the team which solves big technical challenges or do you suddenly want to be the person who is in charge of encouraging others to come up with those solutions? You might find you miss being with your old colleagues.And that’s another problem. New managers have to be able to tell people who were once their workmates – or equals – what to do.P Yes, that must be a big problem.D Well, it can work as long as you accept that your relationship with your old colleagues can never be the same. The dynamics of the relationship haveworkthatPDP Is tryi ngD Maybe, but in fact your manager is the first person you should talk to. They’re in the best position to help by telling you what you need to do develop. Many companies can also give you the chance to try out management roles, for example, by taking more responsibility such as mentoring new staff or taking on the duties of your boss when he or she is away. My other golden rule isto say ‘yes’ to any course or training that comes your way. If there’s a course on leadership or fin ance, take it. It’ll help your professional development but also it’ll be noted by the company that you’re keen. It’s also all part of the networking process.P What? So you mean knowing the right people to get the promotion? Or sellingDletPDthey done’.I coach,strategic. It isn’t so hands – on. The other tip I always gives is that when you take over from your previous boss, listen to his or her advice but remember that you can also do things differently. You don’t have to be a clone. Develop a style based on your personal strengths.P Dede McGee. That’s all we have time for now. Thanks very much for talking to us. If you’d like more information on this topic or any others in today’s programme just visit o ur website at www …N Now listen to the recording again.Module 11I happen? IB ’rethe US monthsIIBIglobal trade…IBare achieveI But ?Don’tIBmarket,but it seems unlikely to me that when it comes to social problems ,like global poverty,the answer is just an economic one ,because social choices have to be made ,too.Our point is really about priorities .Increasing flows of trade will help wealth but that does not necessarily guarantee that this wealth goes down to the people who need it most.That requires a little bit more management .Fairtrade has practical experience on the ground in how you can combine the best of both .How you can get people to operate effectively and competitively while trading in away that producers can earn a decent living and improve their lives .In the long run ,if they do improve their lives ,they too will become consumers and purchasers.I So is this the message you give businesses to make them change to Fairtrade products? IB It’s in the interest of any business to take the message on board,not only to improve their public image but also as a recruiting tool for the future .The younger generationis well-informed and wants to be part of the panies find that having a social conscience has a positive effect on recruiting and retaining good staff . Staff get excited about persuading consumers to buy products that make a difference to people’s lives.I It sounds like that’s what motivates you,too.IB For my part-yes-meeting the producers and seeing what a difference Fairtrade can make to their lives is really quite inspiring.11.2 Reasons for trendsSpeaker 1 I think wind power is probably a good long-term investment because its growth has been slow but fairly consisitent over the last decade,and more and more wind farms seems to be appearing ,so someone must be making money-unless it’s all coming fromI’dsay youonly short term it’sa be able to getthat looking.Anyone with ’re goingP Business news now,and the telecoms firm Galacall has announced it may be taking legal proceedings against the newcomer and potential rival in the telecomsmarket,Frontline .Frontline recently ran a series of TV commercials in which all its sales staff wore distinctive purple T-shirts .Galacall,whose trademark brand name appears in a similar shade of purple ,hasn’t said it will sue Frontline yet but is considering its position.Well,on the line to discuss this story is lawyer and legal expert in trademark law,Rene Mackersmann for the London-based firm Parkers and Mackersmann.R Good morning.P So Rene, I was wondering how serious Galacall is about all this ?Surely they only have a case against a company which infringes the trademark by using a similar name,don’t they?R Well,no.In fact there are a number of examples where companies or brands have tried to prevent others from using what they consider as trademark colours .Take the case of the mobile phone company Orange trying to stop easyMobile using the colour orange .The easyGroup company had used orange on all its previous ventures ,but when it launched a rival mobile phone brand,the operator Orange said easyMobile was breaking the law by using its colour in the same marketplace .Then there was the oil company BP,whose logo is green and yellow .They took out litigation against an Irish petrol company who tried to paint its petrol stations green.P So do you think you can use the same colour as long as your product is different?R Absolutey .For example ,the food manufacturer Heinz uses turquoise on its cans but it couldn’t stop someone from using the same colour on,say ,bicycles .PRPRPRPR You’S I’I’d TPRMJPRMwe will know more very soon.J How soon will these items be back on the shelves?PRM I’m afraid that I’m unable to answer that at the moment. I can assureyou ,however ,that we’re doing everything we can to sort this problem out as quickly as possible.Conversation 3E Can I have a word?M Sure.E It’s just that this doesn’t seem to be right. I didn’t some overtime the month before last.Why hasn’t it been included?M Sorry,I don’t follow you.If it was for the month before last,it would have been on your last cheque.E But don’t you remember ?You forgot to add it and said you’d add it to this month’s … Conversation 4CS Hello.Customer Service.C Hello,I bought a Barbie doll house set and I’m afraid it’s the wrong one .CS Sorry,I didn’t catch that .A Barbie what?C A Barbie doll house set.You know .It has kind of pink wallpaper .CS But is there something actually wrong with it?C I think it’s the wrong colour or something. I don’t know really. It was my daughterCSCCSMEME OK.M your E。

BEC 中级真题第四辑Test 2READING 1 Hour PART ONE Questions 1-7 · Look at the statements below and the advice to businesses on the opposite page about using other companies to run their IT services. · Which section of the article (A, B, C or D) does each statement (1-7) refer to? · For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet. · You will need to use some of these letters more than once. 1 the need to teach skills to employees working on the outsourced process 2 remembering the initial reason for setting up the outsourced project 3 the need to d raw up agreements that set out how integration is to be achieved 4 addressing the issue of staff who work on the outsourced process being at a distant site 5 the importance of making someone responsible for the integration process 6 staff on the outsourced project familiarizing themselves with various details of the business 7problems be eng associated with an alternative to outsourcing When a business decides to outsource its IT services, it needs to consider The question of integration ．Four experts give their views ．CDPARTTWOQuestions 8-12·Read the article below about the changing role of human resources departments●Choose the best sentence from the opposite page to fill each of the ga ps ．●For each gap (8-12)，mark one letter(A —G) on your Answer Sheet ．●Do not use any letter more than once ．●There is an example at the beginning (O)．The best person for the jobEmployees can make a business succeed or fail, so the people who choose themhave a vital role to playEmployees are a company’s new ideas ．its public face and its main asset ．Hiring the right people is therefore a significant factor in a company’s success ．(0)_____G___If the human resources department makes mistakes with hiring, keeping and dismissing staff, a business can disappear overnight. Many companies now realize that recruiting the best recruiters is the key to success ． Sarah Choi, Head of HR at Enco plc, believes that thinking commercially is a key quality in HR ．‘Every de cision an HR manager makes needs to be relevant to advancing the business(8)……… That’s no longer the case ．HR managers have to think more strategically these days ．They continually need to think about the impact of their decisions on the bottom line ．(9)．．．．．．．．．．．．For example ．A chief executive will expect the HR department to advise on everything from the headcount to whether to proceed with an acquisition ．’Why do people go into HR in the first place? Choi has a ready answer ．‘I think most people in the pr ofession are attracted by a long‘term goal ． (10)…………Nothing happens in the company which isn’t affected by or doesn’t’t impact on its employees ．so the HR department is a crucial part of any business ．’Not all operational managers agree ．An informal survey of attitudes to HR departments that was carried out last year by a leading business 10urnal received comments such as ‘What do they actually contribute?’(1I) ………… As Choi points out ．salaries have never been higher and in addition ．HR managers often receive substantial annual bonuses ．Despite the financial rewards ，HR managers often feel undervalued ，and this is a major reason for many leaving their jobs ．(12) …………However, a lack of training and development is a more significant factor. “These days, good prof essional development opportunities are considered an essential part of an attractive package ．’Choi explains ．Kim Noon ，J GTech 0ne way to avoid the difficulties of integration is to create a joint —venture company with the outsourcer, Thus ，a company can swap its assets for a share of the profits ．Yet joint ventures bring potential troubles ，and companies should be careful not to lose sight of the original rationale for outsourcing ：to gain cost efficiencies and quality of service in an area that for some reason could not be carried out entirely in —house ．The complexities and costs of a joint —venture initiative should not be underestimated ．A But rising levels of remuneration demonstrate that the profession's growing importance iswidely recognized．B Al one time，a professional qualification was required in order to progress to the top of HR．C Other departments and senior executives used to see HR managers as having a purelyadministrative role．D Since it's one of the few 8teas where you Can see the whole operation，it can lead to aninfluential role on the board．E Being seen as someone who just ticks off other people's leave and sick days does not help build a sense of loyalty．F They therefore need to be competent in many aspects of a company’s operations．G On the other hand，recruiting the wrong staff can lead to disaster.PARTTHREEQuestions 13—18●Read the article below about a technology company and the questions on theopposite page．●For each question(13—18)，mark 6he．1etter{A，B，C or D) on your Answer Sheet.13 What event coincided with Critical Path becoming a public company?A Hayden became the Executive Director of Critical Path.B Investors hired a replacement team to run Critical Path.C Critical Path launched a successful new product on the market.D Critical' Path was floated on the Stock Exchange at 24 cents per share.14 Which of the following situations did Hayden face at Critical Path in 2001?A The employees were worried about job security.B The investors were calling for changes to the company structure.C The management was misleading the staff about the company's position.D The board of directors did not realize the scale of the company's problems.15 One reason Hayden was able to turn Critical Path around was thatA he managed to find new investors.B the financial situation was not as bad as he had thought.C he had built up a good relationship with the management team.D he was given the support that he needed.16 What was Hayden's policy regarding the staff of Critical Path?A He paid overtime to everybody who worked outside office hours.B He reduced the workforce by operating an early retirement scheme.C He gave key staff the opportunity to help him set goals for the company.D He restored motivation by showing willingness to work alongside staff.17 According to Hayden, what could indicate that a business is in trouble?A problems keeping accounts up to dateB suppliers refusing to offer new credit termsC a frequent need to increase the amount borrowedD difficulties in getting payment from customers on time18 Hayden left Critical Path after he had rescued the company becauseA he wanted to develop the technology for a new internet service.B he wanted to concentrate on founding a new enterprise.C he had been offered a job with a major internet company.D he decided to go into partnership with a major client.Part FOURQuestions 19—33●Read the news item below about a company that runs health and fitness clubs．●Choose the best word to fill each gap from A，B，C or D on the opposite page．●For each que stion (19--33)，mark one letter(A，B，C or D)on your Answer Sheet．●There is an example at the beginning (O)．19 A Stating B Reporting C Remarking D Informing20 A taken B felt C experienced D caught21 A released B issued C opened D revealed22 A stays B remains C maintains D keeps23 A track B direction C way D line24 A falling B breaking C cutting D slowing25A bringing B putting C getting D mounting26A shown B resulted C proved D demonstrated27A installed B formed C established D confirmed28A rates B standards C proportions D volumes29A witness B sign C display D evidence30A purely B merely C simply D barely31A trade B office C commerce D business33A trial B venture C proposal D speculationPART FIVEQuestions 34-45●Read the article below about a manufacturing company called Lebrun●In most of the lines (34-45)，there is one extra word．1t either is grammatically incorrector does not fit in with the meaning of the text．Some lines，however, are correct．●”a line is correct，write CORRECT on your Answer Sheet．●If there is an extra word in the line，write the extra word in CAPITAL LETTERS on yourAnswer Sheet.·The exercise begins with two examples(0 and OO)．0 After 98 years of trading，the steel manufacturer Lebrun knows from experiences how00 difficult fluctuations in the economic cycle can be for suppliers such as themselves．34 Since many of the nation’s largest production companies which ere its customers，35 Lebrun is adversely affected by any change for the worse in the economy．Yet Lebrun36 has managed to keep on sales steady (in the region of approximately$2.5 billion)37 and has recorded only one annual loss during the difficulties of the past five38 years，but despite the effects of the ongoing industrial slowdown．James Griffith，39 president of Lebrun，now has the task of turning up survival into growth，and40 his strategy is already becoming clear to those industry observers. In February of41 this yea‘the company acquired Bronson plc，additionally a one—time competitor．42 This merger will greatly expand the size of both Lebrun’s labor force，and43 Griffith estimates it will boost its revenue by nearly 50％．While too increasing44 the number of plants and R&D centers in much a similar way Griffith is45 optimistic that while the steel industry is about to pull out of recession，andhe wants Lebrun to be ready for this．WRITING 45 minutesPARTONE●The software company you work for has decided to introduce identity cards for certain staffin your department．●Wr ite an email to all staff in your department：·saying which staff will need identity cards·explaining why the identity cards are needed·informing staff how to get a card．●Write 40-50 words．To All staffCcSubject Identity cardsPARTTWO●The number of staff leaving Parkside，one of your company’s retail stores，is highcompared to another of its stores．You r line manager has asked you to write areport about the situation．●Look at the information below,9n which you have already made somehandwritten notes．●Then，using all your handwritten notes●Write 120-140 words．LISTENING 40 minutes (including 10 minutes' transfer time)PART ONEQuestions 1-12· You will hear three telephone conversations or messages.· Write one or two words or a number in the numbered spaces on the notes or forms below. · After you have listened once, replay each recording.Conversation One (Questions 1-4)·Look at the note below．·You will hear a man clarifying some information about a balance sheet Conversation Two (Questions 5-8)●Look at the notes below．●You will hear a man leaving a voicemail message about a negotiating problem Conversation Three (Questions 9-12)●Look at the notes below．●You will hear a woman telephoning a colleague about a new project.E-commerce website projectTeam: We need to recruit an (9)…………………………to solve programming problems.Report:needed by end of week. Should include:●Some indication of (10) ………………………of project.●Details of (11) ……………………that will be needed.●Clear statement of the (12) ……………………of project.PART TWO Questions 13—17●You will hear five short recordings．●For each recording, decide which aspect of conducting interviews each speaker considersparticularly important．●Write One lette r(A-H)next to the number of the recording．●Do not use any letter more than once．●After you have listened once, replay the recordings ．Section Two (Questions 18-22)●You will hear another five recordings．Five speakers are talking about problemswith a project．●For each recording，decide what the problem was．●Write one letter(A—H) next to the number of the recording．●Do not use any letter more than once．●After you have listened once，replay the recordings．PART THREEQuestions 23—30●You will hear a radio reporter talking about difficulties faced by the new Chief Executive ofHealthway plc, a chain of health and beauty stores.●For each question (23—30)，mark one letter (A, B or C) for the correct answer．●After you have li stened once，replay the recordings．23 The Chief Executive is in a difficult position because Healthway plc isA becoming less popular with the general public.B failing to attract new shareholders.C suffering from a history of static sales.24 What form of competition is a threat to Healthway plc?A the growth of internet shoppingB supermarkets undercutting its pricesC other health and beauty chains opening stores25 How does Healthway plc differ from Robert Henlow's previous employer?A Most senior staff have been promoted internally.B Senior staff are generally appointed from outside.C It has a high turnover of senior staff.26 The reporter's criticism of Charles Hamilton's financial strategy is that thecompanyA under-invested in its systems.B failed to grow through takeovers.\ C paid too little attention to its share price.27 With regard to the beauty treatment centers, Charles Hamilton is criticized forA closing a chain which had the potential for making a profit.B over-investing in the centers at the expense of the core activity.C starting a new concept that was unlikely to succeed.28 What mistake did Charles Hamilton make with regard to staff?A failing to ensure that the need for reorganization was understoodB concentrating redundancies in the wrong parts of the companyC getting rid of too many people with essential skills29 What does the consultants" report recommend?A reducing the total number of storesB increasing the average size of the storesC leaving staff numbers unchanged30 Why is Robert Henlow's new position a personal challenge for him?A He has never worked in a company with such serious problems.B It is his first appointment as Chief Executive of a large company.C He is unfamiliar with the sector in which Healthway operates.SPEAKING 14 minutesSAMPLE SPEAKING TASKSPART ONEIn this part, the interlocutor asks questions to each of the candidates in turn.You have to give information about yourself and express personal opinions.PART TWOIn this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute toIn this part of the test ，you are given a discussion topic ．You have 30 seconds tolook at the task prompt ，an example of which is below, and then about three minutes to discuss the topic with yourpartner．After that，the examiner will ask you more questions related to the topic．For two candidatesFor three candidatesFollow-on questionsTest 2 答案及文本ReadingPart 11 B2 D3 A4 C5 B6 C7 DPart 28 C 9 F 10 D 11A 12EPart 313 B 14 A 15 D16 D 1 7 C 18 BPart 419 B 20 C 21 D 22 B 23 A24 D 25 A 26 C 27 C 28 A29 D 30 C 31 B 32 D 33 BPart 534 WHICH 35 CORRECT 36 ON 37 CORRECT 38 BUT 39 UP 40 THOSE41 ADDITl0NALITY 42 BOTH 43 TOO 44 MCUH 4S WHILEWritingPart 1Sample ABand 3All content points have been addressed and the organization and register of the email are 0n the whole satisfactory．The range of vocabulary and grammar is adequate，and although there are a number of errors，these are minor and do not prevent the message being clearly conveyed．All points are addressed，and the register and format are on the whole appropriate．The range and accuracy of language are generally good，and the reader would be clearly and fully informed．Part 2Sample CFor number of Parkside staff leaving stores problem，I made a report as follows：At first，look at draw, from this one you can see，Year 2007．Highgate lost 4 person．Parkside lost 5．Until 2008．Highgate's rate is reduced，but Parkside's rate is grew SO high more staff leaving will make the store pay more time & money employ another one instead of this one．This is waste to the manual resource &money．Through communicate with the Parkside staff, I know there are three point very important．Firstly, training wanted．The staff want to more training to improve themselves’level．everyday their make the same job，long and long，their will hate this{ob．I think the company need to provide this benefit to the staff．Secondly, More paid holiday．I think this is the first，but the staff is not pay attention it，SO that is not possible．Thirdly．Bonus Scheme．if the company can pay more money employ the new staff why cannot pay more salary to the current staff? So l suggest the company provide the double—salary as the bonus pay for the current staff end of the years.That’s a11．Sincerely,Lucy．Band 2The report is considerably longer than the recommended word length and does not cover all the content points．Although the report is adequately paragraphed，cohesion is weak．The register and format of the report are not always appropriate；errors are numerous and impede clear communication of the message．Sample DReport on staff turnoverIntroductionThis report aims to explain the high staff turnover 2008 in Parkside and to propose measures to improve staff loyalty．FindingsThe figures dearly show that the high number of staff leaving the stores is a problem that only affects the Parkside store in 2008．While staff turnover in the Highgate store remained on a low level the number of staff leaving Parkside shoot up from 5 to 20．This unfortunately has a bad impact customer service．Research amongst staff revealed their requirements. Firstly staff requires more training what would also benefit the company as the service is likely to improve．Another good idea is the introduction of a bonus scheme for valued staff that would improve staff loyalty．Unlike the mentioned proposals the request for a longer annual lave could not be met．RecommendationsIt is recommended to offer both the requested training opportunities and a bonus scheme for valued staff．Band 5A1J content points are clearly covered，and the report is well organized with good cohesion．Both the register and format are consistently appropriate．Generally, the language used is accurate，and a good range of structures and vocabulary is demonstrated．ListeningPart 11(THE) LAST QUARTER 2 (THE) LONG (-) TERM3 CURRENT4 LOSSES5 SECOND STAGE6 (A) PENALTY (CLAUSE)7 UNSKILLED 8 (ANOTHER)／(A)／(THE)CONTRACT9(SOFTWARE) ENGINEER 10(THE) TIMING11(THE) HARDWARE 12 OBJECTIVES(S)Part 213-17 C B F H D18-22 F D G H CPart 323 C 24 B 25 A 26 A 27 C 28 A 29 B 30 BTypescriptThis is the Business English Certificate Vantage 4，Listening Test 2．Part One．Questions1 to 12．You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below．After you have listened once，replay each recording．【pause】Conversation One．Questions I to 4．Look at the note below．You will bear a man clarifying some information about a balance sheet．You have5 seconds to read through the note．【pause】Now listen，and till in the spaces．【pause】Man：Hi，Tom here．Could I speak with Bill?Woman：Sorry, he’s out．Can I take a message?Man：Thanks．It’s about some queries Bill had about the balance she et I prepared．Woman: Which balance sheet exactly? The one for the last financial year?Man：Actually, it was the one for the last quarter．Woman: OK．got that．Man：There were several things Bill wanted to check．Firstly, he asked about the liabilities figures．He thought the figures in column A might be for current liabilities, but in factthose figures indicate the long—term ones．Woman：OK．I’ve got that．What next?Man：The assets figures．He wondered exactly what they cover. Actually, I've put the current assets there, but I’ve still got to work out the fixed assets and the intangible assets before I include them．Woman：Thanks．Anything else?Man: 0ne last thing．Also about assets．Bill wasn’t sure what the figures in brockets in section four refer to. He thought they might represent average figures for the last two years or something like that．In fact，they show losses over that period．Woman：Thanks．I’11 pass all that on.【pause】Now listen to the recording again，【pause】Conversion Two．Questions 5 to 8Look at the notes bellow．You will hear a man leaving a voicemail message about a negotiating problem．You have 15 seconds to read through the notes.【pause】Now 1isten．and 6tfIn the spaces．【pause】Hi，George．This is Kristoff calling from Australia．It's about the contract negotiation for constructing the factory in Melbourne．Our client doesn’t want to agree the date for the completion of the second stage，even though it was accepted when we put in our tender．We specified that we couldn’t complete in less than s ix months．NOW they’re saying they want it brought forward a month．This is a problem，because they want to put in a penalty clause which states that for every week we are late．we have to pay three percent of the total Costs I can’t agree to this at a11．We’re already using our best technical employees．And the only way we can complete in five months is if we use more unskilled staff tight from the beginning，which will mead a substantial investment which we hadn’t budgeted for．There's 9he incentive，however：instead of the usual bonus，we’Il be awarded the contract for thief next project if We call meet their new deadline．【pause】Now listen to the recording again．【pause】Conversation Three．Questions 9 to 12．Look at the notes below．You will bear a woman telephoning a colleague about a new project. You have l5 seconds to read through the notes．【pause】Now listen，and fill in the spaces．【pause】Man：Hello．Joe Fischer speaking．Woman：Joe．it's William here．Can I have a word with you about the e-commerce website? Man：0f course．How did the interview go?Woman：Well．We recruited an excellent business analyst this morning—he’ll join the team in a week or so．There's still a gap for a software engineer, though and we’ll have to fill that as soon as possible．Man：I’ll ask aro und and sec if anyone is able to transfer from other projects．Woman：Thanks．Also，do you think you could produce a report for senior management by the end of the week? They’d like an idea of the timing of the project．Man：No problem．What else should I include?Woman：Let us know exactly what hardware you’ll need，The budget already allows for that．Man：0K—anything else?Woman：Yes—when you describe the project, would you make sure you spell out the objectives in clear and straightforward language? Certain members of the Board have their doubts that it will bring about the results we promised．Man：0K．【pause】Now listen to the recording again．【pause】That is the end of Part one．You now have 20 seconds to check your answers.【pause】Part Two．Questions 23 to 22．Section One．Questions 1 3to 1 7．You will hear five short recordings．For each recording, decide which aspect of conducting interviews each speaker considers particularly important．Write one letter (A-H) next to thenumber of the recording．Do not use any letter more than once．After you have listened once，replay the recordings.【pause】Now listen，and decide which aspect each speaker considers important．【pause】ThirteenWe all forget how hard interviews can be．Applicants walk into a strange room and face what can be a long line of unknown people who fire a 1ot of tricky questions at them．It’s not surprising that their minds go a complete blank．If you’re the interviewer and you make an effort to put the interviewees at their ease，then they’re more likely to express their opinions coherently and give you a chance to assess them properly．【pause】FourteenInterviews are often too theoretical．You get the applicant’s views on，for example，the principles of marketing and then throw in some tough questions to see if they’re up to speed on the latest developments．But introducing a hands-on activity can be more telling，because then you can assess how they approach everyday activities．I know some people argue that at senior level it’s a waste of time and you should be checking how they deal with clients and colleagues，but I’m not convinced．【pause】FifteenYou have perhaps thirty minutes to assess an applicant l think considerable work needs to be done beforehand with the CVs—checking if they have appropriate qualifications and SO On．What you can’t get from the application，though—except from references．and I don’t find those very reliable—is an idea of how people act in the workplace．To focus on that，by asking questions which should reveal how they’d react in different c ircumstances and with a variety of colleagues．【pause】SixteenInterviewing isn’t something I’m good at．I’m afraid．1 don’t trust my own judgment for such important decisions．That’s why I usually have about five other people with me，not necessarily from the particular department，though．I realize this prevents me from making the interview seem like an informal chat．but I’m not sure of the overall benefit of that—perhaps it provides an insight into how the applicant thinks and behaves outside work, but that’s not crucial．【pause】SeventeenOne's trying to assess so many different aspects of potential employees．Time's limited，and you can get bogged down in asking challenging questions relevant to particular duties in the job description．It's easy to forget to allow time for applicants to find out things that are relevant to them，It’s sometimes seen just as a courtesy or a way of making them feel comfortable，but it can give you real insight into how they think and react to the post．【pause】Now listen to the recordings again．【pause】Section Two．Questions18t0 22．You will hear another live recordings．Five speakers are talking about problems with a project．For each recording, decide what the problem was．Write one letter A-H next to the number of each recording．Do not use any letter more than once．After you have listened once，replay the recordings．You havel5 seconds to read the list A-H．【pause】Now listen, and decide what each problem was．【pause】EighteenWell，we’d put together what we thought was an excellent team for the project—that is，until we hit technical problems and realized that we needed staff with a wider range of specialized technical experience than the people we’d recruited．So we had to advertise again to replace some key members of the team；we were lucky that we just about managed to cover the extra COSTS within the budget．0nr customers were very satisfied with the outcome.【pause】NineteenAlthough we had minor problems with suppliers from the start，these were easily overcome．Initially, I thought we’d underestimated the cost of the project，as it was so tight most of the time，but we managed to avoid an overspend．It was a very stressful time．However, it was the breakdowns which really upset the staff, and I wouldn’t have blamed them if they’d walkedout on strike the fifth time it happened in a week.【pause】TwentyGenerally speaking，we have an excellent project—management team，trained to deal with any unexpected problems—you know, like when the money runs out or the client wants something different from the original agreement．Unfortunately, we hadn’t anticipated the component manufacturer going out of business．The Purchasing Manager was furious，because there were SO few companies who produced exactly what we wanted．However, finally we found a replacement that enabled us to keep within the limits of our budget．【pause】Twenty-oneWe’ve done several projects in this country and the best thing about working here is that suppliers are very helpful．If you are unhappy with anything，they immediately try and sort it out．If, for example，a digger broke down，they’d replace it within hours and at no extra cost．Another thing is there is no shortage of suitably qualified workers，but we had an expensive delay on our last project，because we’d miscalculated the size of the workforce we needed．【pause】Twenty—twoWe spent so much time making sure that our employees would be comfortable working in such difficult conditions．We warned them about what to expect，as well as checking that they had the right qualifications and experience．We thought we’d anticipated every possible problem．This time，we were proved wrong when the supplier sent us different trucks from the ones ordered．Though they coped well with the extreme conditions，they were too small for our needs．【pause】Now listen to the recordings again．【pause】This is the end of Part Two．【pause】Part Three．Questions 23-30You will hear a radio reporter talking about difficulties faced by the new Chief Executive of Healthway plc, a chain of health and beauty stores．For each question 23 to 30，mark one letter A, B or C next to the correct answer．After you have listened once, replay the recording．You have 45 seconds to read through the questions【pause】Now listen，and mark A，B or C．【pause】Man：Next week，Healthway pie，the health and beauty chain，gets a new Chief Executive．Here's our reporter, Lynne Trencher, to tell us why many people regard the】ob as one of the most difficult in retailing．Hello，Lynne．Woman：Hello．No，it isn’t an enviable position，Robert Henlow, Healthway's Flew CEO，is taking control of a company which may have been a well—loved and trusted retail brand for many years，but its core business is mature，and successive managements simply haven’t come up with a winning formula to deliver dynamic sales growth．And the shareholders see Henlow as Heakhway's last chance．Man：The company faces stiff competition，doesn’t it?Woman：That’s right．In fact，most town—centre health and beauty chains are feeling the pinch，with few planning to expand．Unlike food，it's a high，margin business，which gives supermarkets，particularly those on out—of-town sites，scope to sell similar products for considerably less．Even the development of online shopping hasn’t yet outweighed the convenience of out—of-town sites．Man：Robert Henlow is coming from a company with a very different sort of culture from Healthway, isn’t he?Woman-Yes，he is moving from a firm that’s very open，with plenty of staff coming from other companies，or indeed industries．Healthway, on the other hand，has a culture where people join the group and either leave quickly or not until they retire．It’s famous for breeding its own managers，and outsiders have traditionally not been welcomed．Man：Healthway's financial strategy has been criticized in recent years，I believe．Woman：Under the last Chief Executive；Charles Hamilton．Heathway concentrated on the bottom line，with the aim of supporting the share price．Even the one acquisition that the company made had that same goal．Rut this strategy had its downside：very few improvements were made within the business，so heir IT, for instance, is now several years out of date．Man：Wasn’t it Charles Hamilton who started Healthway's beauty treatment centers?。

PART TWOThis part consists of two sections, each consisting of five short pieces (ie talks). You are required to listen to each talk in order to find out:-either who the speaker is (eg the speaker s job, role, etc) or what the speaker is talking about (eg the topic) or what the speaker is doing (eg refusing, complaining, apologising) or what the speaker is expressing leg disappointment, doubt, surprise) or how the speaker is doing something (eg travelling) or why the speaker is phoning (ie the purpose of the call) or who the speaker is talking to (eg the manager, an accountant) or where the piece takes place (eg in a factory, in an office, in a bank)This part is similar in many ways to a multiple-choice item: you have to choose the correct answer from a box containing 8 possible answers. 5 of these answers are correct but 3 are included as distractors. A distractor may at first glance seem to be correct but on later examination it is seen to be wrong. Consequently, R is very important that you check each of your answers very carefully indeed.For example, because you hear the first speaker talking about a computer, you may at first be tempted to choose B a technician as the correct answer for number 1 in the following example. If you listen carefully to everything Speaker 1 says, however, you will realise that the correct answer is D a salesman .Since each answer in the box can be used only once, the number of choices with which you are faced becomes smaller as you progress through the question. Remember also that you will have a second chance to listen to the five pieces, and so you can check each answer then.Each short piece which you listen to in the following example is concerned in some way or other with computers. Although there are always two sections in Part Two, only one section is given here as this is considered adequate to provide a good idea of the kind of test included in this part of BEC2.You hear.-Section 1. Questions 1 to 5.You will hear five short pieces. For each piece, decide who the speaker is. Write one letter A - H next to the number of the piece. You will hear the five pieces twice.Speaker 1Just a moment while I make a note of your order. I m very pleased that you think the computer I ve been demonstrating will meet your needs, and I confirm that I m happy to offer you 15% discount. I m sure you ll be very happy with the computer. Speaker 2I ll just look at all your details on my computer. Ah, I can now see from thescreen that you had a similar complaint about six months ago. Did you takeall the tablets which I prescribed at the time?Speaker 3I m afraid I ll have to take this computer to pieces in order to locate the fault. It shouldn t take too long, Don t worry. Even if h requires a new board, I can get hold of one today and put R in the computer early tomorrow morning.Speaker 4I can soon-find out if there are any seats available on the flight to London on Monday, September 27th. Let me see, it s coming up now on the computer. Yes, we re in luck. There s a flight which leaves Beijing at 9 o clock and gets into London at 6 o clock London time. Shall I see what hotels are available?Speaker 5There aren t enough computers for all the members of my class, but we re still very lucky to have them. The six computers we have are all on three long tables at the back of the room. We can use the computers in small groups on an individual basis after the lectures have finished.You read. -* You will hear five short pieces* For each piece decide who the speaker is.* Write one letter (A - H) next to the number of the piece. * You will hear the five pieces twice.SpeakersA a studentB a technicianC a doctorD a salesmanE a pilotF a newspaper reporterG a travel agentH a hotel ma eager。

剑桥商务英语中级真题集听力原文目录BEC中级真题集听力原文(2010版) (1)TEST 1 (1)TEST 2 (7)TEST 3 (13)TEST 4 (19)TEST 5 (25)TEST 6 (31)TEST 7 (36)TEST 8 (42)TEST 9 (48)TEST 10 (54)TEST 11 (60)TEST 12 (65)BEC中级真题集听力原文(2010版)TEST 1Part One. Questions 1 to 12You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4Look at the form below.You will hear a man asking a colleague for information about a former employee. You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Woman: Personnel…Man: Hello, it's Tim here, from Finance.Woman: Hi, Tim.Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records.Woman: Sure, what's the name?Man: The surname's Jaye. First name Stephen.Woman: How does he spell his surname?Man: J-A-Y-E. Got that?Woman: Oh yes, here we are…lives at a hundred and eighty-three School Road, Barnfield…Man: Yes, that's the one.Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually.Woman: Aah - they had lots of students working for them last summer.Man: Well, the tax people want to know his exact job title - I'm not sure why.Woman: Mm, let me see... He was an office assistant.Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look... five hundred and thirty-eight pounds seventy a month...Oh,sorry, he was a scale one, so that's four hundred and fifty-seven poundssixty. Anything else? Man: That's fine, thanks. I'll send them the informationtoday...[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you? Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.Woman: I'm afraid Steven's away until Friday.Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'msure I asked for five hundred for each of the marketing executives and sevenhundred and fifty for me but you've put everyone down for seven hundredand fifty.Woman: Right, I've made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment.I think that's all for now. Thanks.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the notes below.You will hear a woman making the arrangements for a delegation who are going to visit her company.You have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Woman: Geoff?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week.Man: Certainly. It's Thursday, isn't it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packswith all the relevant information.Man: Ok, that shouldn't take too long. What about catering?Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people... The office restaurant is closed next week...can you ring the Park Hotel? The Grand Hotel was a bit disappointing lasttime.Man: I'll get onto that.Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll beabout ten.Man: Ten. And then...Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.Man: OK.Woman: Let me know when it's all finalised. Bye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers. [Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings .For each recording, decide which type of document the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which type of document each speaker is talking about. [Pause]ThirteenWoman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of ahurry. Let's see, we'd better issue another one straight away to pay MrsBurton, because it'll be another three weeks if we wait for the next cycle ofpayments. Her expenses on that sales trip were pretty high, and it wouldn'tbe fair to keep her waiting much longer.[Pause]FourteenMan: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed onthree per cent. So what I'll do is go down each column and calculate thenew amounts, and then it can be printed in time to be inserted into the newbrochures. Can you check the figures for me, though, before it goes to theprinters?[Pause]FifteenWoman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in ourconversation last week. For one thing, it says that we have to supply oursecurity code, and for another it specifies monthly payment in advance, andI told you both of those were out of the question. I'm afraid I really can'tsign this. Could you send me a revised one?[Pause]SixteenMan: Of course, this only gives a very general picture. But as you can see, cash isa particularly healthy area. That's even when we take into account regularoutgoings on loans and leasing equipment, which are included in the finaltotals. And even more significantly, unpaid orders are actually excludedfrom the final calculation. These represent a sum of approximately thirtythousand pounds. With that in mind, we can say that the company's overallposition is still strong.[Pause]SeventeenWoman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the onebefore last, which should have been dealt with six months ago. I've had toask them to send a duplicate! We really must be careful. Arden give us veryfavourable prices, but we haven't got a contract with them - Can you dealwith it straight away so we stay in their good books?[Pause]Now listen to the recordings again.[Pause]Section Two.Questions 18 to 22.You will bear another five recordings.For each recording, decide what the speaker's purpose is.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what each speaker's purpose is.[Pause]EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioning properly.The message I got said you weren't sure if you needed someone to come andsort it out, or if we could advise you over the phone. Well perhaps you'd liketo get back to me as soon as it's convenient and tell me exactly what theproblem is, and I'll see what I can do.[Pause]NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually dueto faults in components we've had from Redlon. So I talked to theProduction Manager and he agreed that I should look at some alternatives.Future World's range is fine for us, and one of their customers who I spoketo recommended them highly, so that's why we've changed to using them. [Pause]TwentyWoman: The competition's getting tougher, and you know we're facing serious problems. We need to see more benefit from the undeniably hard workwe're putting in, and this means saying no to jobs which aren't profitable. Itwould be much more beneficial to put all our efforts into winninghigher-margin contracts. So the way I feel you can help most is byidentifying the types of contacts which will bring in the income we need inorder to ensure our future.[Pause]Twenty-oneMan: John Woods here, phoning about the project we discussed earlier. Could you give me a ring so that we can talk about it a bit more? I've done a fewcalculations and I'm beginning to wonder whether it's really a practicalproposition. I still think the project's got potential, but there are significantadditional costs which we hadn't taken into account. So could you get backto me as soon as you can, please?[Pause]Twenty-twoWoman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's ratherstrange, because following your complaint about the last delivery, we did infact take action to change the specifications in the way you suggested. So itisn't quite fair to say that we ignored your advice. I know it's important toachieve the consistency that you require, but perhaps your recommendationwasn't exactly what's needed.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.For each question 23-30, mark one letter (A, B or C) for the correct answer.After you have listened once, replay the recording.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today InnovationAwards set out to answer. This project is all about rewarding good practiceand performance. So, rather than simply recognising excellence in thedesign of specific products, or analysing their financial impact on profits,the awards set out to take an objective look at exactly how companiesmanage the development process itself. Over three hundred and fiftyorganisations entered the competition and were initially reduced to aboutforty. Then, after further careful checking, a short list of just fourteen ofthem was arrived at. These finalists, all manufacturers, were then visited bythe competition judges, a panel of four chief executives from leadingcompanies. The panel toured the finalists' facilities, received presentationson the companies and their projects, and interviewed the key developmentteam members. The products varied enormously in their scale, function anddegree of technology - from bread for a supermarket chain to a printerinside an automatic cash dispenser. Initially the organisers were concernedthat this range could create difficulties in the assessment process. But thisfear proved baseless, as most elements in the innovation process are sharedb; all manufacturers. Interestingly, the finalists broke down into twodistinct and equal groups: large firms with one thousand employees or moreand small firms with two hundred and fifty employees or fewer. With bothgroups the judges decided to concentrate on two of the clearest indicatorsof a successful innovation process, which are: how well the new product iscombined with the company's existing business, and secondly, how well theinnovation methods are recorded and understood. Small firms naturally tendto do well in the first category since they have fewer layers of managementand thus much shorter communication lines. But they seem to put lessemphasis on creating formal development methods which would berepeatable in future innovations. Large firms, on the other hand, havedifficulty integrating the new development within their existing business forreasons of scale. But they tend to succeed in achieving well-documentedand repeatable development methods. This is because larger companies,with their clear emphasis on training, fixed management structure andadministrative systems, require more formal, daily recordkeeping from theirstaff. So what were the key questions the judges had in mind when assessingthe finalists? One of the most important areas concerned how thoroughly acompany checks what is happening in other fields in order to incorporat newideas into the development process. Many of the finalists impressed in thearea. Natura, for example, had demonstrated genuine energy in searchingfor new ways of producing their range of speciality breads. They had lookedat styles of home cooking in different countries, a: well as the possibility ofexploiting new production technologies in order to achieve equally goodresults but on a high-volume production line. What then occupied much ofthe judges' thoughts was the quality of the links which the developmentteam established with senior management, suppliers, the market andmanufacturing. The best examples of the first category were found in smallfirms, where the individual entrepreneur at the top was clearly driving theinnovation forward. Links with suppliers were also seen as an importantfactor, but not all supplier experiences were positive. Occasionally seriousproblems had to be solved where suppliers were working hard to meetspecifications, but the companies that the suppliers were using to adapttheir machinery were not so efficient. This, led to disappointing faults orfluctuations in quality. But in conclusion the awards demonstrate thatinnovation isn't just for high-tech internet companies. You can also besuccessful in mature markets with determination and skill.[Pause]Now listen to the recording again.[Pause]That is the end of Part Three.You now have ten minutes to transfer your answers to your Answer Sheet.Note: Teacher, stop the recording here and time ten minutes. Remind students whenthere is one minute remaining.[Pause]That is the end of the test.TEST 2Part One. Questions 1 to 12.You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4.Look at the form below.You will hear a woman calling about training courses.You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Man: Good morning, Oakleaf Business Training. How can I help you?Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.Man: Let me get your details up on the screen. Right, you've booked Report Writing next month...Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?Man: Let me see. Not until the eighteenth of September, I'm afraid.Woman: That sounds fine. Oh, I think I'll be abroad then.Man: Then there's the first and the thirteenth of October.Woman: I'd like the later date, please.Man: Fine, I'll change your booking.Woman: Another thing; it says in your brochure, everyone attending a course gets a certificate, but I haven't received one from a course I took last January. Man: I'm sorry about that. Which course was it?Woman: Something to do with dealing with the public ?Man: That must have been Customer Service.Woman: Sounds familiar.Man: OK, I'll put it in the post today.Woman: Thank you very much. Goodbye.Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a woman ringing about problems with a new telephone system.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Hello, Swinburn Telecoms.Woman: I'd like to speak to Tony Wilson, please.Man: I'm afraid Tony isn't available. Can I take a message?Woman: Yes please. I'm Sheila Dallas, from Worldnet.Man: Right.Woman: I'm ringing about the telephone system your firm installed here yesterday.We're nothappy with it.Man: Oh dear. What seems to be the problem?Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anywayyou've charged us for the larger system.Man: Right, we'll look into that.Woman: Then, whenever we try to transfer calls from one extension to another we lose them. We're following the instructions, but it just doesn't work.Man: I see.Woman: And finally, could you ask Tony to check the invoice, please? He promised usa discount on installation, which is shown, and one on the equipment, butthat isn't there.Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free. Woman: Thank you. Goodbye. Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the note below.You will hear a woman calling about the arrangements for a meeting.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Good morning. Marketing Department. Peter Menzies speaking.Woman: Hello. Could I speak to John Fitzgerald, please?Man: I'm afraid he's not in the office at the moment.Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a tradefair in the States.Man: So, would you like me to give him a message?Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after lunch. That would be easier. It was originally going to be at ten a.m. Man: OK. I'll ask him to change it. I'll get back to you with a time.Woman: Thanks. And could you also ask him to add another item for discussion at the meeting? I thought we were going to talk about the revised budgets - but Ican't see this on the agenda.Man: OK. I'd better ask him to call you...Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today- I won't be back at my own desk until tomorrow afternoon.Man: Right, I'll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers. [Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.For each recording, decide which book the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which book each speaker is talking about.[Pause]ThirteenWoman: Yes, it was interesting... some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing... butthere was also quite a lot I'd never really considered... like ways tointerpret what the advertisement is really asking for, reading between thelines... and a section which lists some of the harder questions they tend toask you, with effective answers you can give.[Pause]FourteenMan: Invaluable, I'd say... certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through.For example, they stress that you need to get publicity up and running agood six months before you want to stage the event. And get your mainspeakers booked earlier than that. They say you must make sure you've got agood assistant to support you, check the details.[Pause]FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarilyreally know what skills or qualities are needed. I want someone who's morethan just a secretary typing out letters every day... I'm looking for a righthand, someone to do everything... and this book spells out what thatmeans... it's helped me to draw up a job description.[Pause]SixteenMan: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you how toproduce a perfect schedule for getting through your workload... Once you'vegot yourself organised, made lists of tasks and priorities, you can make bestuse of each and every day... otherwise you're just constantly confusing yourPA with endless requests, all terribly urgent. . .[Pause]SeventeenWoman: Certainly, a lot of the book was very specialised... but it did give me an idea of how the agencies do the job. Of course, they're the people with thecreative ideas, the expertise, so I'm happy to trust the image developmentwork to them... but I read the book so I could talk to them on equal termsabout what we're trying to do, and how it fits in with our overall businessstrategy.[Pause]Now listen to the recordings again.Section Two.Questions 18 to 22.You will hear another five recordings. Five people are talking about why they decided to use a particular company to supply their office equipment.For each recording, decide what reason each person gives.Write one letter (A—H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what reason each person gives.[Pause]EighteenMan: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They'rejust new in the business and we were impressed as they promised theywould deliver the goods we wanted within two days and they did. We had topay more than we would have liked but the results were worth it. Since then,I've told a lot of other people about them.[Pause]NineteenWoman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through theinternet. I was just browsing through the list of suppliers one day and Inoticed their name. I looked them up and found that they had this fantasticdiscount available that particular month. We ordered various things and thequality was so good we've continued using them.[Pause]TwentyMan: We like to try out different suppliers to make sure we're always getting the best deal. This particular company was running a big publicity campaign. I'dseen the ads on TV and they really put me off. I just couldn't see the appeal.But then someone I met at a training day told me we should use them. Hiscompany had used their service for years with no complaints so we followedhis advice.[Pause]Twenty-oneWoman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of thelocal suppliers. However, we had a visit from a sales representative fromone company and we asked him to make up some complimentary printedletterheads for us. They were exactly what we wanted so that was thedeciding factor. I think that personal touch gives a company far betterresults than advertising ever can.[Pause]Twenty-twoMan: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relativelynear and we could even pick things up ourselves if necessary. Butunfortunately they just became too expensive. Now that express deliveryservices are widely available, distance is no longer a consideration andwe've been able to choose someone who can give us the best package forthe lowest cost.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear a radio report about the London stock market.For each question 23-30, mark one letter (A, B or C) for the correct answer.After you have listened once, replay the recording.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Woman: Hello. I'm Jane Bowen with our regular Friday look at the week just finished on the London stock market. The general picture is pretty mixed. Shares inthe major banks are trading down, while mining companies have surprisedanalysts with a small rise. Overall, it's been a week of considerablemovement, with the highest level reached at the close two days ago and asharp fall yesterday. A strong recovery saw most of those losses being madeup today, but the closing figure still fell short of Wednesday's. Now here'sCharles Wrighton with some company news.Man: Thanks Jane. And first, clothing retailer, Brownlow. Having finally found a buyer for their loss-making sports footwear subsidiary, Hi-form, they'verejected a take-over bid from a leading French retail chain which has beenlooking to buy into the British market for some time. This activity has movedBrownlow's shares up by twenty per cent to ninety-six pence. There's a lot ofinterest in the Lek energy group, which recently bought WestwalesElectricity. To the relief of Westwales managers, Lek haven't brought intheir own people to run the company. Despite predicted job cuts ofsomething like a third of the engineering staff, no announcement has beenmade, and indeed, Lek's comprehensive training scheme has been opened toall grades of staff in Westwales. Back to you, Jane.Woman: We've had a number of emails from investors asking what to do with their shares in gas and electricity companies after their consistently poorperformance recently. Many of you might be thinking of getting rid of yoursas quickly as possible. But financial experts are fairly optimistic about theoutlook for the power sector, and investors may do better to see whathappens over the next few months. With so many other investors deciding tocut their losses and sell now, interest in this sector may increase, and that,of course, would push share prices up. Pharmaceutical companies have donewell today. Recently we've seen several periods of rapid expansion in thissector, only for it to be overtaken a short time later by the strong financialinstitutions. But I actually think the recent performances of pharmaceuticalscompanies has hidden a steep drop in the share prices of many othercompanies. All other sectors have lost considerable amounts, but this simplyhas not been reflected in the overall value of the market, becausepharmaceuticals companies are keeping the value high. Looking next at thesectors whose troubles have been in the news recently: supermarkets,having suffered a downturn in business for over a year, at last have somereason for optimism. The leisure industry, which has suffered even morethan supermarkets, is also showing signs of a turnaround. The same cannotbe said of the building sector, though, which expects little relief for at leastanother six months. Charles...Man: One company in the news is Freewaves, which owns a chain in internet cafes.Like other new companies, Freewaves has tended to pay low dividends toinvestors, preferring to re-invest profits in research and development.Although Freewaves was able to turn in a healthy profit in the first quarter,taking everyone by surprise, the company has now declared operating lossesclose to a million pounds. This, of course, will make shareholders thinkabout whether to keep their shares. And news from Simpson's, the big retailgroup. For years Simpson's have been acquiring other chains, giving them astrong market position, and they now sell everything from make-up tocomputers. But today Simpson's announced that they are to consolidatetheir three home improvement chains into one, under the Fresca name. Woman: Now for the figures...[Pause]Now listen to the recording again.[Pause]That is the end of Fart Three. You now have ten minutes to transfer your answers to your Answer Sheet.[Pause]。