LISTENING SCRIPTSModule 11.1 What does your job involve?Janet Good morning ，everyone 。
I'd like to welcome you all to this session about public speaking 。
My name's Janet Coyte ，and I’ll be your trainer for today and tomorrow .I can see your names and the companies you work for on your badges ，but I'd like you to say something about your jobs and responsibilities .Katherine ,would you like to start？Katherine Certainly .Hi，I'm Katherine Alessi and I work for Marfil Solutions .I’m a management consultant。
Marfil Solutions gives companies advice on their markets ，organization and processes .I interview clients ，identify problems and suggest solutions.Mark Morning .My name’s Mark Jenkins ，I’m a sales rep for Soap Heaven ,I visit customers and leave product samples .I look for new customers ，and I support my company’s customer service department.Kostas Hello ,I’m Kostas Hadavas .I’m the personal assistant to the managing director of a company called Athens Daily Menu ,which provides catering services .I arrange the MD's travel and accommodation for business trips ，I organise his meetings, and I deal with correspondence。
剑桥商务英语考试BEC中级听力全真试题及答案BEC XXXUniversity of Cambridge Local XXXXXXBusiness English CertificateTest of ListeningPart One: ns 1-12In this n。
you will listen to three XXX or messages。
Write one or two words or a number in the numbered spaces on the notes or forms below。
You will hear each recording twice.n One (ns 1-4)Look at the note below.You will hear a XXX about an order。
He wants to change the quantity and have it ready by tomorrow。
Martin called because hehasn't received the order he XXX job that is due later this month。
He will fax details if needed.XXX PrintersXXXMessage for: XXX XXXXXX rang from (1) _________________________________。
He hasn't received the (2) ________________________________ he ordered for a (3) ______________________________ later this month。
Wants to change the quantity to (4)_______________________________--- to be ready tomorrow。
BEC中级真题（第二辑）答案及听力原文Test 1ReadingPart 11 C2 A3 B4 D5 A 6.B 7 CPart 28 D 9 C 10 E 11B 12 FPart 313 D 14 A 15 C 16 B 17.B 18.CPart 419B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C29 D 30 B 31 C 32 B 33 BPart534 ITSELF 35 IN 36 CORRECT 37.WHILE 38 SEEN 39 FROM40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT45 CORRECTWritingPart 1To: P. JonesFrom: Luisa GambonDate: 21 November 2002Subject: LatenessMr Jones,I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank youPart 2Report on customer complaintsINTRODUCTIONThis report has the purpose of presenting the reasons for customer complaints in 2002.FIELDINGSThe customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer system's breakdown.In March they fell to 230 because an improved order system was introduced.The reasons for complaints from January to March were analysed:●firstly the companv received complaints for incorrect orders delivered. Theseerrors were fewer in March.●secondly the time taken to deliver is too high. but the company has planned torecruit new agents.●Finally customers complain for the poor product quality. In order to solve thisproblem more quality controls are making.CONCLUSIONSAt the moment all customers aren't satisfied but many measures have been taken to improve their satisfaction.ListeningPart 11. JAYE2. CUSTOMER SERVICES3. OFFICE ASSISTANT4. 457.605. EUROPE HOLIDAYS6. BUSINESS CARDS7. MARKETING EXECUTIVES8 (THE) (COMPANY) EOGO9 INFORMATION PACK10. PARK HOTEL11. FRONT GATE12. NEW DESIGNSPart 213 E 14 B 15 G 16 F 17 A 18 C 19 G 20 H21 E 22. BPart323 B 24 B 25 C 26 A 27 C28 B 29 A 30 CTapescriptListening Test 1This is the Business English Certificate Vantage 2, Listening Test 1.Part One. Questions 1 to 12.You will hear three telephone conversations or tnessages.Write one or two u'ords or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4.Look at the form below.You will hear a man asking a colleague for information about a former employee.You have 15 second's to read through the form.[pause]Now listen, and fill in the spaces.Woman: Personnel . . .Man: Hello, it's Tim here, from Finance.Woman: Hi, Tim.Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records. Woman: Sure, what's the name?Man: The surname's Jaye. First name Stephen.Woman: How does he spell his surname?Man: J-A-Y-E. Got that?Woman: Oh yes, here we are . . . lives at a hundred and eighty-three School Road,Barnfield . . .Man: Yes, that's the one.Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually.Woman: Aah - they had lots of students working for them last summer.Man: Well, the tax people want to know his exact job title - I'm not sure why. Woman: Mm, let me see . . . He was an office assistant.Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look . . . five hundred and thirty-eight pounds seventy a month . . . Oh, sorry, he was a scale one, so that's four hundred and fifty-seven pounds sixty. Anything else?Man: That's fine, thanks. I'll send them the information today . . . [pause]Now listen to the recording again.[pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you? Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.Woman: I'm afraid Steven's away until Friday.Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five hundred for each of the marketing executives and seven hundred and fifty for me but you've put everyone down for seven hundred and fifty. Woman: Right, I've made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment. I think that's all for now. Thanks.[pause]Now listen to the recording again.[pause]Conversation Three. Questions 9 -12Look at the notes below.You will hear a woman making the arrangements for a delegation who are going to visit her company.You have 15 seconds to read through the notes.[pause]Now listen, and fill in the spaces.Woman: Geoff?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week. Man: Certainly. It's Thursday, isn't it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packs with all the relevant information.Man: Ok, that shouldn't take too long. What about catering?Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people . . . The office restaurant is closed next week . . .can you ring the Park Hotel? The Grand Hotel was a bit disappointing last time. Man: I'll get onto that.Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll be about ten.Man: Ten. And then . . .Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.Man: OK.Woman: Let me know when it's all finalised. Bye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers. [pause]Part Two. Questions 13 to 22.Section One. Questions 13 to 17.You will hear five short recordings[pause]Now listen to the recording again.[pause]That is the end of Part One. You now seconds to check your answers.[pause]Part Two. Questions 13 to 22. Section One.Questions 13 to 17.You will hear five short recordings.For each recording, decide which type of document the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Now listen, and decide which type of document each speaker is talking about. [pause] ThirteenWoman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of a hurry. Let's see, we'd better issue another one straight away to pay Mrs Burton, because it'll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldn't be fair to keep her waiting much longer.[pause] fourteenMan: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed on three per cent. So what I'll do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, though, before it goes to the printers? [pause] fifteenWoman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told you both of those were out of the question. I'm afraid I really can't sign this. Could you send me a revised one?[pause] SixteenMan: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That's even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid orders are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the company's overall position is still strong. [pause] SeventeenWoman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the one before last, which should have been dealt with six months ago. I've had to ask them to send a duplicate! We really must be careful. Arden give us very favourable prices,but we haven't got a contract with them - Can you deal with it straight away so we stay in their good books?[pause].Vow listen to the recordings again.[pause]Section Two. Questions 18 to 22.You will hear another five recordings.For each recording, decide what the speaker's purpose is.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Now listen, and decide what each speaker's purpose is.[pause] EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioning properly. The message I got said you weren't sure if you needed someone to come and sort it out, or if we could advise you over the phone. Well perhaps you'd like to get back to me as soon as it's convenient and tell me exactly what the problem is, and I'll see what I can do.[pause] NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faults in components we've had from Redlon. So I talked to the Production Manager and he agreed that I should look at some alternatives.Future World's range is fine for us, and one of their customers who I spoke to recommended them highly, so that's why we've changed to using them. [pause] TwentyWoman: The competition's getting tougher, and you know we're facing serious problems.We need to see more benefit from the undeniably hard work we're putting in, and this means saying no to jobs which aren't profitable. It would be much more beneficial to put all our efforts into winning higher-margin contracts. So the way I feel you can help most is by identifying the types of contacts which will bring in the income we need in order to ensure our future.[pause] Twenty-oneMan: John Woods here, phoning about the project we discussed earlier. Could you give me a ring so that we can talk about it a bit more? I've done a few calculations and I'm beginning to wonder whether it's really a practical proposition. 1 still think the project's got potential, but there are significant additional costs which we hadn't taken into account. So could you get back to me as soon as you can, please?[pause] Twenty-twoWoman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's rather strange, because following your complaint about the last delivery,we did in fact take action to change the specifications in the way you suggested. So it isn't quite fair to say that we ignored your advice. I know it's important to achieve the consistency that you require, but perhaps your recommendation wasn't exactly what's needed.[pause]Now listen to the recordings again.[pause]This is the end of Part Two.[pause]Part Three. Questions 23 to 30.You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.For each question 23-30. mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording.You have 45 seconds to read through the questions.[pause]Now listen, and mark A, 6 or C.[pause]Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today Innovation Awards set out to answer.This project is all about rewarding good practice and performance. So, rather than simply recognising excellence in the design of specific products, or analysing their financial impact on profits, the awards set out to take an objective look at exactly how companies manage the development process itself.Over three hundred and fifty organisations entered the competition and were initially reduced to about forty. Then, after further careful checking, a short list of just fourteen of them was arrived at. These finalists, all manufacturers, were then visited by the competition judges, a panel of four chief executives from leading companies. The panel toured the finalists' facilities, received presentations on the companies and their projects, and interviewed the key development team members. The products varied enormously in their scale, function and degree of technology - from bread for a supermarket chain to a printer inside an automatic cash dispenserInitially the organisers were concerned that this range could create difficulties in the assessment process. But this fear proved baseless, as most elements in the innovation process are shared by all manufacturers.Interestingly, the finalists broke down into two distinct and equal groups: large firms with one thousand employees or more and small firms with two hundred and fifty employees or fewer. With both groups the judges decided to concentrate on two of the clearest indicators of a successful innovation process, which are: how well the new product is combined with the company's existing business, and secondly, how-well the innovation methods are recorded and understood. Small firms naturally tend todo well in the first category since they have fewer layers of management and thus much shorter communication lines. But they seem to put less emphasis on creating formal development methods which would be repeatable in future innovations. Large firms, on the other hand, have difficulty integrating the new development within their existing business for reasons of scale. But they tend to succeed in achieving well-documented and repeatable development methods. This is because larger companies, with their clear emphasis on training, fixed management structure and administrative systems, require more formal, daily record-keeping from their staff.So what were the key questions the judges had in mind when assessing the finalists? One of the most important areas concerned how thoroughly a company checks what is happening in other fields in order to incorporate new ideas into the development process. Many of the finalists impressed in the area. Xatura, for example, had demonstrated genuine energy in searching for new ways of producing their range of specialitv breads. They had looked at styles of home cooking in different countries, as well as the possibility of exploiting new production technologies in order to achieve equally good results but on a high-volume production line.What then occupied much of the judges' thoughts was the quality of the links which the development team established with senior management, suppliers, the market and manufacturing. The best examples of the first category were found in small firms, where the individual entrepreneur at the top was clearly driving the innovation forwardLinks with suppliers were also seen as an important factor, but not all supplier experiences were positive. Occasionally serious problems had to be solved where suppliers were working hard to meet specifications, but the companies that the suppliers were using to adapt their machinery were not so efficient. This, led to disappointing faults or fluctuations in quality.But in conclusion the awards demonstrate that innovation isn't just for high-tech internet companies. You can also be successful in mature markets with determination and skill.[pause]Now listen to the recording again.[pause]That is the end of Part Three. You now have ten minutes to transfer your answers to your Answer Sheet.Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.[pause]That is the end of the test.Test 2ReadingPart 1I. B 2 C 3 A 4 D 5 D 6 B 7 CPart 28 C 9 B 10 E 11 A 12 DPart 313 D 14 C 15 A 16 A 17 C 18.BPart 419.D 20 D 21 A 22 C 23 A 24 C 25 B 26 A27 A 28 D 29 C 30 A 31 C 32 D 33 BPart 534 THAT 35 CORRECT 36 ONLY 37 SO 38 CORRECT 39 THE 40 HOW 41 CORRECT 42 OUT 43 CORRECT 44 WILL 45 BETest 2 WritingPart 1To: All StaffFrom: Managing DirectorDate: 7 DecemberSubject: Staff rewardI would like to thank you for the contribution in increasing the company's profit. The profit increased due to very hard work and long working hours. Each of the staff will receive an envelope with a reward on Tuesday. The reward is a trip to Hawaii, and I hope that this will be the perfect reward. Enjoy!Thank youPart 2Introduction.The purpose of this report is to assess and recomend a taxi firm that will become our regular transporter. We will need them especially during next year trade fair and conferences. There are two firms to assess.Findings:As regards to Telecars we have a good references on them. It is very experienced traditional firm and is also very reliable. They provide 24-hours service that is useful during night meetings and negotiations. StreetlightCabs is brand new company and there are no references on them. But they provide long distance routes which we usevery often and they are also cheaper. On the other hand they don't have web page and so internet booking isn't available.Conclusion:I recommend to choose Telecars because of their reliability, long tradition and well trained staff.ListeningPart 11TAKING MINUTES213(TH) OCTOBER3CERTIFICATE4CUSTOMER SERVICE5WORLDNET/WORLD NET6OUTSIDE LINES7TRANSFER CALLS8(THE) EQUIPMENT9.TRADE FAIR10AFTER LUNCH11REVISED BUDGETS12HEAD OFFICEPart 213 H 14 E 15 F 16 A 17 D 18 G19 E 20 C 21 B 22 HPart323 C 24 A 25 A 26 C 27 A 28 C 29 B 30 BTapescriptListening Test 2This is the Business English Certificate Vantage 2, Listening Test 2.Part One. Questions 1 to 12.You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One. Questions 1 to 4.Look at the form below.You will hear a woman calling about training courses.You have 15 seconds to read through the form. [pause]Now listen, and fill in the spaces.Man: Good morning, Oakleaf Business Training. How can I help you?Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.Man: Let me get your details up on the screen. Right, you've booked Report Writingnext month . . .Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?Man: Let me see. Not until the eighteenth of September, I'm afraid.Woman: That sounds fine. Oh, I think I'll be abroad then.Man: Then there's the first and the thirteenth of October.Woman: I'd like the later date, please.Man: Fine, I'll change your booking.Woman: Another thing; it says in your brochure, everyone attending a course getsa certificate, but I haven't received one from a course I took last January. Man: I'm sorry about that. Which course was it?Woman: Something to do with dealing with the public . . . ?Man: That must have been Customer Service.Woman: Sounds familiar.Man: OK, I'll put it in the post today.Woman: Thank you very much. Goodbye.Man: Goodbye.[pause]Now listen to the recording again.[pause]Conversation Two. Questions 5 to 8.Look at the note below.You will hear a woman ringing about problems with a new telephone system.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Man: Hello, Swinburn Telecoms.Woman: I'd like to speak to Tony Wilson, please.Man: I'm afraid Tony isn't available. Can I take a message?Woman: Yes please. I'm Sheila Dallas, from Worldnet.Man: Right.Woman: I'm ringing about the telephone system your firm installed here yesterday.We're not happy with it.Man: Oh dear. What seems to be the problem?Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anyway you've charged us for the larger system.Man: Right, we'll look into that.Woman: Then, whenever we try to transfer calls from one extension to another we lose them. We're following the instructions, but it just doesn't work.Man: I see.Woman: And finally, could you ask Tony to check the invoice, please? He promised us a discount on installation, which is shown, and one on the equipment, but that isn't there.Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free.Woman: Thank you. Goodbye. Man: Goodbye.[pause]Now listen to the recording again.[pause]Conversation Three. Questions 9 to 12.Look at the note below.You will hear a woman calling about the arrangements for a meeting.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Man: Good morning. Marketing Department. Peter Menzies speaking.Woman: Hello. Could I speak to John Fitzgerald, please?Man: I'm afraid he's not in the office at the moment.Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a trade fair in the States.Man: So, would you like me to give him a message?Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after lunch. That would be easier. It was originally going to be at ten a.m. Man: OK. I'll ask him to change it. I'll get back to you with a time.Woman: Thanks. And could you also ask him to add another item for discussion at the meeting? I thought we were going to talk about the revised budgets - but I can't see this on the agenda.Man: OK. I'd better ask him to call you . . .Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today - I won't be back at my own desk until tomorrow afternoon.Man: Right, I'll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers. [pause]Part Two. Questions 13 to 22.Section One. Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.for each recording, decide which book the speaker is talking about.Write one letter (A-Hi next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Note listen, and decide winch book each speaker is talking about.[pause] ThirteenWoman: Yes, it was interesting . . . some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing . . . but there was also quite a lot I'd never really considered . . . like ways to interpret what the advertisement is really asking for, reading between the lines . . . and a section which lists some of the harder questions they tend to ask you, with effective answers you can give[pause] FourteenMan: Invaluable, I'd say . . . certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through. For example, they stress that you need to get publicity up and running a good six months before you want to stage the event. And get your main speakers booked earlier than that. They say you must make sure you've got a good assistant to support you, check the details.[pause] FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarily really know what skills or qualities are needed. I want someone who's more than justa secretary typing out letters every day . . . I'm looking for a right hand,someone to do everything . . . and this book spells out what that means . . .it's helped me to draw up a job description.[pause] SixteenMan: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you how to producea perfect schedule for getting through your workload . . . Once you've gotyourself organised, made lists of tasks and priorities, you can make best use of each and every day . . . otherwise you're just constantly confusing your PA with endless requests, all terribly urgent . . .[pause] SeventeenWoman: Certainly, a lot of the book was very specialised . . . but it did give me an idea of how7 the agencies do the job. Of course, they're the people with the creative ideas, the expertise, so I'm happy to trust the image development work to them . . . but I read the book so I could talk to them on equal terms about what we're trying to do, and how it fits in with our overall business strategy.[pause]Now listen to the recordings again.[pause]Section Two. Questions 18 to 22.You will hear another five recordings, five people are talking about why they decided to use a particular company to supply their officeequipment.for each recording, decide what reason each person gives.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause].Vow listen, arid decide what reason each person gives.[pause] EighteenMan: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They're just new in the business and we were impressed as they promised they would deliver the goods we wanted within two days and they did. We had to pay more than we would have liked but the results were worth it. Since then, I've told a lot of other people about them.[pause] NineteenWoman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through the internet.I was just browsing through the list of suppliers one day and I noticed their name. I looked them up and found that they had this fantastic discount available that particular month. We ordered various things and the quality was so good we've continued using them.[pause] TwentyMan: We like to try out different suppliers to make sure we're always getting the best deal. This particular company was running a big publicity campaign. I'd seen the ads on TV and they really put me off. I just couldn't see theappeal. But then someone I met at a training day told me we should use them.His company had used their service for years with no complaints so we followed his advice.[pause] Twenty-oneWoman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of the local suppliers. However, we had a visit from a sales representative from one company and we asked him to make up some complimentary printed letterheads for us. They were exactly what we wanted so that was the deciding factor. I think that personal touch gives a company far better results than advertising ever can. [pause] Twenty-twoMan: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relatively near and we could even pick things up ourselves if necessary. But unfortunately they just became too expensive. Now that express delivery services are widely available, distance is no longer a consideration and we've been able to choose someone who can give us the best package for the lowest cost.[pause]Now listen to the recordings again.[pause]That is the end of Part Two.[pause]Part Three. Questions 23 to 30.。
Reference KeyUnit 1 Part I Lead-in <Open>Part II Listening & Speaking 1I Listening4.Practice 11.Interpret the sentences in the brackets into English.A: May I ask you a few questions about your personal details?A: Are you married?B: I was born in Chengdu, Sichuan Province in 1975.B: I have a temporary residence permit for Guangzhou.B: I’m fond of reading and surfing the Internet.B: I’m quite optimistic, hard-working, responsible, and enterprising.B: I’m in good health/healthy except that I’m somewhat/kind of near-sighted.A: What’s the strength of the lenses of your glasses?1.Work in pairs, making up a dialogue according to the following situation.<Open>Practice 2 Pair Work1. Interpret the sentences in the brackets into English.1> What’s your educational background?2> I major in English and minor in International Business Law.3> What’s your highest degree?4> What courses did you take in college?5> Which band did you pass in College English Test?What was your score? /How many points did you get?1.Making up dialogues according to the following situations.<Open>Practice 3 Complete the following sentences according to their contexts.1. What was your position in the company? What did you do in the company?2. I was in charge of/responsible for …3. What company are you with?4. Do you have any work experience?5. What’s your present job?Practice 41. Interpret the sentences in the brackets into English.1> Why did you quit?2> What qualifications have you got?3> I’m enterprising, responsible, and optimistic.4> Are you proficient in the English language?5> I have got an accountant’s license.2. Making up dialogues according to the following situations.<Open>Practice 5 <Open>Part III Listening & Speaking 21. Refer to Transcripts2. Refer to Transcripts.3. Role Play1>A: Come in and take a seat please.B: Thank you.A: May I have/know your name, please? <What’s your name, please?>B: My name’s Zhao Xiaofang.A: Miss Zhao, shall we get d own to the interview? First, I’d like to ask you several personal questions.B: OK.A: Are you from Guangzhou?B: I was born in Sichuan but brought up in Guangzhou.A: Have you got a permanent residence permit for Guangzhou?B: Yes, I’m a resident of Guang zhou.A: How old are you? <What’s your age?>B: I’m 26 <years old>.A: Are you single or married?B: I’m single. In my opinion, young people shouldn’t be in a hurry to get married. Instead, they ought to develop their careers first.A: I quite appreciate your view of point. Can you say something about your interests and hobbies?B: I’m very interested in surfing the Internet and collecting stamps. I’m also fond of reading.A: What kind of books do you prefer?B: I prefer English novels in the original.A: Do you love sports?B: Yes, I do. I like tennis and bowling very much.A: Do you enjoy playing or watching?B: Both. /I like both.A: What kind of personality do you think you have?B: I think I’m relatively reserved/introverted and not very sociable, but I’m hard-working /diligent, honest, independent, and efficient.<2>A: What university did you graduate from?B: I graduated from Guangdong University of Foreign Studies.A: When did you graduate?B: 1997.A: What was your major?B: I majored in International Business.A: Did you receive a degree?B: Yes, I obtained a BA degree.A: What were your minor subjects?B: I minored in IT <Information Technology>, International Business Law and Marketing. A: What were your grades in university?B: Not bad. I got an eighty-eight average.A: What’s your English level?B: I passed the TEM 4 test in the second year/Grade 2. I took the TOELF test in the fourth year, and got a score of 650.A: Next, would you tell me about your work experience?B: All right. After I gradua ted from university, I joined Guangzhou Branch of a bank. I’m in charge of overseas accounts. Up till now, I’ve worked there for about two years.A: Do you like this job?B: Not really, for it’s not challenging and creative.A: Is this the main reason you want to quit?B: I think so.A: Why are you interested in choosing to work for our company?B: Your company is a famous international company. If I could have an opportunity to work for your company, I believe I could better develop my abilities.A: Do you think you have qualifications for this job?B: As I see it, my area of study suits this job. I have experience and understand very well how a company works/operates. I think I’ll become familiar with your company’s procedures very soon.A: What other special skills do you have?B: I can drive, operate a computer, and speak Cantonese and Shanghai Dialect fluently.A: What starting salary would you expect?B: I’d like to start at 3000 Y uan.A: What’s your present monthly salary?B: 3500 Yuan.A: When do you think you’re available for this job?B: In a month.A: Have you got any questions you would like to ask me?B: What are your working hours and fringe benefits?A: We work a five-day week with occasional overtime. There is extra pay for working overtime. Our employees enjoy life and health insurance and a thirteen-day paidvacation excluding the public holidays. At the end of the year, employees receive ayear-end bonus, which is linked to their performance and contributions.B: I see.A: By the way, when can I expect to have your decision?B: In two or three days. We’ll let you know by phone when we make the decision.A: Thank you. I hope to have an opportunity to work for your company.4. <Open>VII. Supplementary ReadingQuestions1. Researching a company makes you stand out in an interview. It shows that you are reallyinterested in working there.2. He/She needs to practice out loud for the interview because this will help him/her soundmore polished and concise and less nervous in the actual interview.3. Yes, it is, for dressing properly is the best way to make a good first impression. Whatyou need to wear in an interview is based on the nature of a job you are applying for.4. Good interview etiquette means <1> being on time for your interview; <2> being awareof your body language; <3> keeping the interview positive.5. There are two reasons: <1> employers want to know if you’re truly interested in theposition; <2> they also want to know that you have all the information you need to makea decision, if offered the job.Unit 2Part I Lead-in1. 1> make a phone call2> telephone sb.3> phone sb.4> ring sb. up5> call sb.up2. international access code; country code; area code; telephone number.3. Try to interpret the following into English, paying close attention to the difference between Chinese and English in making phone calls1> - May I speak to Mr. Smith, please?- Hold on, please. I’ll get him for you.2> - Could you please put me through to the Personnel Department?- Sorry, the line is/busy line. Would you call back later?3> Who would you like to speak to?4> Would you please tell me who is calling?5> This is Mary, secretary of the General Manager.6> Sorry, I’m afraid you have/dialed the wrong number.7> I’m afraid there is nobody by t hat name here.8> I’d like to place/make a long-distance collect call to New Zealand.9> Sorry, the line is bad. Could you please speak up?10> Miss Davies, you are wanted on the phone/there’s a phone call for you.4. Do you know the difference between appointment, engagement, and date?Appointment means a formal arrangement for a meeting at an agreed time and place. Engagement means an arrangement to meet someone or to do something.Date means an informal meeting usually between people of opposite sexes.5. What do you think a receptionist should do or say when she/he receives a visitor?What he/she will do What he/she will sayOffer to greet the visitorOffer to help the visitorGet a cup of tea or coffee for the visitor Answer the phone callsShow the visitor the wayCheck the identification of the visitor Ask the visitor to sign the registerCall a taxi Good morning/afternoonCan I help you? /May I help you? /Is there anything I can do for you? /How may I help you?Have you got an appointment with him/her? May I have your name?Would you like a cup of tea/coffee?Take a seat, please.Just a minute. I’ll tell him/her you’re here. Would you come with me, please? I’ll show you to his/her office.Part II Listening & Speaking 1 I Listening2.Practice 1Refer to File 1 <Page 257>.Practice 21. Interpret the sentences in the brackets into English.A:May I speak to Paul, please?B: the line is bad/it’s a bad lin e. Could you speak up, please?B: Hang on; I’ll get him for you.… I’m afraid he’s not in/here/available at the moment.A: Do you happen to know when he’ll be back?A: Could I leave a message?B:Would you hold on a minute? I’ll get a pen and a piece of paper.A: Could you please ask him to return my call?B: Could you spell your name, please?A:Have you got it?B: Yes, I’ve got it.2. <Open>Practice 3 <Open>Practice 4 Make an offer according to the following situations:1.Would you like me to help you with your luggage?2.Shall I give you a hand with cleaning the office?3. Let me send you to the hospital/clinic on my bike.4. Do you want me to check/fix the computer, Billy?5. Would you like me to get lunch for you?6. Shall I open the windows?7. Do you want me to give you a lift?8. Would you like me to get some A4 paper?Practice 51)Is it all right if I pay by credit card?2)I’m afraid you can’t. This telephone is for business purposes only.3)I’d rather you didn’t, if you don’t mind.4)Can we buy these products by instalment?5> Do you mind if I put off our appointment till next Wednesday?Part III Listening & Speaking 21.Refer to Transcripts.2.Refer to Transcripts.3.Refer to Transcripts.II. InterpretingA: Good morning, Guangzhou Import & Export Company.B: May I speak to Mr. Liu, Finance Manager, please?A: Hold the line, I’ll put you through. Sir, you’re through.B: Thank you.A: You’re welcome.2> A: I’d like to speak to Kate, please.B: I’m afraid there’s nobody by that name here.A: Sorry, I have the wrong number.B: That’s all right.3> A: Hello, could I speak to Mr. Williams, please?B: I’m sorry; he’s at a meeting at the moment. Could you call back later?A: Can I leave a message?B: Sure. May I ask who’s calling, please?A: This is David Copperfield from Philips.B: How do you spell Hewlett Philips and your name?A: Philips – P-H-I-L-I-P-S; David – D-A-V-I-D; Copperfield – C-O-P-P-E-R-F-I-E-L-D B: I’ve got it. What’s your phone number, please?A: My phone number is <020> 2348-4687.B: What’s your message?A: I’m going on a business trip to Australia next Wednesday. I’d like to see him on Friday morning. Could you ask him to return my call?B: OK.A: Thank you.4> A: Hello, may I speak to Miss Black, please?B: It’s a bad lin e/The line is bad. Could you speak louder, please?A: I’d like to speak to Miss Black.B: Sorry, I still didn’t hear you clearly. Can you please put the receiver closer to your mouth?A: OK. Is Miss Black there?B: Just a minute, I’ll get her for yo u.A: Thank you.5> A: Good morning, sir. Can I help you?B: Good morning, Miss. I’d like to see the Personnel Manager, Mr. Smith.A: Have you got an appointment with him?B: Yes. I think he’s expecting me.A: May I have your name, please?B: I’m Mr. Kong from China.A: Could you wait for a moment? I’ll call to tell him you’re here.B: All right. Thank you.III. Role Play1> Refer to File 2 <Page 257>.2> Refer to File 3 <Page 258>.3> <Open>VII. Supplementary Reading1. Public corporations refer to those created by national governments or municipalities such ascities, towns, and villages, to carry out such governmental functions as collecting taxes, enforcing ordinances and raising capital through the sale of bands while private corporations mainly refer to those founded and owned by an individual or a small group of individuals.2. Two types of stock: common stock and preferred stock.3. The responsibility of the board of directors is to determine basic corporate policy and selectthe top officers of the corporation, such as the chief executive officer, to manage operations.4. The rights and benefits of a stockholder vary according to the type of stock held. Holders ofcommon stock <1> usually must approve changes in the corporation’s profits,such as an amendment of the corporate charter, and <2> share in the corporation’s profits, <3> elect board of directors. Holders of preferred stock receive any proceeds before holders of common stock if a company discontinues business and liquidates its assets and preferred stock dividends are usually set at a fixed rate and must be paid before the corporation distributes common stock dividends. However, holders of preferred stock do not have the right to vote.5. The two ways a corporation often uses to raise money are to issue shares of stock and to sellbonds.Unit 3Part I Lead-in1. Can you figure out what their jobs or professions are?. 1> accountant 2> coach 3> conductor 4> beautician 5> reporter6> secretary 7> manager 8> chef2. <Open>3. All of them.Part II Listening & Speaking 1I Listening1.2. thePractice 11. <Open>2. Interpret the following sentences.1>A: I didn’t expect to meet you here. How are you?B: Very well, thanks. And you?A: Not bad. Haven’t seen you for a long time. What company are you with at present?B: I work as an accountant in a Sino-foreign joint-venture. How about you?A: I’m now a self-employed businessman. I went into business two yearsAgo, starting a company with my friend.B: What line of business is your company in?A: We deal exclusively in cosmetics. But now this line of business is not very brisk. The company is now just breaking even. How’s your wife doing?B: She’s laid off/unemployed. Her company was closed down half a year ago. She’s now hunting for a job.A: I’m so sorry to hear that. Please say hello to her for me.B: I will, thank you.2>A: What’s your job in the company? /What do you do in the company?B: I’m in the Marketing Department. My job mainly involves market rese arch and product promotion.3>A: Where do you work at present? /What company are you with at present?B: I work in/am with a private company.A: What’s your job? /What do you do?A: I’m in fashion design. I don’t like this job.B: What’s your plan/intention?A: I’m going to work for/hop to a Sino-US joint venture.Practice 2Interpret the following sentences.1> A: Who’s responsible for the research and development of new products?B: Mr. Davies.A: Who’s he responsible to?B: He reports directly to the General Manager, Mr. Gates.2> A: What’s your job?B: I’m an engineer.A: What department are you in?B: I’m in the Production Department.A: What are you responsible for/in charge of?B: I’m responsible for/in charge of quality control/assur ance.3> A: What position does Mr. Li hold in your company? /What’s Mr. Li’s position in thecompany?B: He’s the Marketing Manager. He’s my immediate superior.A: Is he above or under Mr. Wang?B: They’re at the same level.Practice 31.Interpret the following sentences.1> We conduct market research in some major cities once every two years.2> How often do you have meetings?3> If I have too much work to do, I occasionally work overtime.4> Good joint ventures regularly provide technical and language training for their employees.5> At the end of the year, the company rewards those who make outstanding contributions to thecompany.6> We have a pay rise/raise every two years.7> Due to poor management, some State-owned enterprises lose money every year.8> We overhaul all the equipment every quarter.2. <Open.>3. <Open.>Part III Listening & Speaking 21. Listen and complete the following sentences below.1> What do you do for a living?2> I’m with a Sino-Japanese joint venture based in Zhuhai.3> What line of business are you in?4> What position do you hold in the company?5> I’m in charge of new product research and development.2.3. Listen to a job advertisement, and fill in the blanks.Refer to Transcripts.II. Role Play1. Refer to File 4<Page 259>.2. Refer to File 5 <Page 259>.3. <Open.>VII. Supplementary ReadingQuestions1. He interns as a product development engineer.2. His main responsibility is to build competence in testing packages before they aremanufactured in factories.3. What the author likes most about Intel is the employee base.4. Get to know your group members individually; get to know individuals outside yourimmediate working group; always show appreciation for the time full-time employees spend with you; use full-time employees to help you develop realistic long-range career plans and goals.5. He plays golf, tennis, basketball and lifts weight. He also takes photos and does somecooking.Unit 4Part I Lead-in1. 1> sole proprietorship 2> partnership 3> corporation2. <Open.>3. <Open.>4. <Open.>5. <Open.>6. 1> headquarters <head office> 2> Managing Director/CEO3> board of directors 4> personnel department5> multinational corporation 6> township enterprise7> turnover 8> manufacturing/production capacity9> lose money/run in the red 10> bring in talents11> total assets 12> management mechanism7. 1> Motorola 2> Mercedes-Benz 3> Apple4> Adidas 5> Shell 6> Bank of ChinaPart II Listening & Speaking 1I Listening1.Listen to the following monologue and construct an organization chart for the company...Unit 1246/89 总经理10财务总监11经理助理12质检员13营销部经理/主管14> 销售部副经理15办公室经理/主任16党委书记17工会主席18饮食主管19保安20销售代表21总机/接线员22> 维修人员23总工程师24总会计师25出纳员26采购员27公关小姐28礼仪小姐29审计员Part III Listening & Speaking 21. Refer to Transcripts.2.Listen to the dialogue and complete the following.Danish Crown Groups1> Parent company: Danish CrownStatus: largest pig slaughterhouse company in Europelargest cattle slaughterhouse company in DenmarkTurnover: USD 4.8billion annuallyHeadcount: 19,800Production volume: T he pork division slaughters and processes 16 million pigs ayear, accounting for 7% of EU pork and 1.5% of world-wideproduction of pork. The beef division slaughters and processes430,000 heads of cattle a year.Subsidiaries: The Group has altogether 7 subsidiaries2> ESS FoodEstablished: 1950Line of business: export trading companySales network: 9 sales subsidiaries all over the world, including Denmark, France,USA, Hungary, Holland, Korea, Japan and Hongkong.Turnover: USD 334 million annuallySales Volume: 230,000 tons annually3> Tulip InternationalStatus: Europe’s leading producer of processed meat products, such as bacon, canned food, sausages, semi-preserved food, luncheon meat, and minced meatproduct.Plants: located in Denmark, UK, and Germany.Turnover: USD 694 million annually.Production volume: 146,200 tons annuallyII. Interpreting1)Good morning, ladies, and gentlemen. I am honored to give you a presentation onour company.2)My name is … I am in charge of…3)I have divided my presentation into 3 parts. Firstly, I’d like to introduce to you th ehistory of our company. Next, I’d like to talk about our latest products. Finally, Iwill say something about our market share.4)If you have any questions, please feel free to ask as I go along.5)I would be most grateful if you can hold any questions until the end of mypresentation.6)That’s all I want to say about the research and development of our new products.7)Our company was founded in 1925. It started out as a workshop of 25 workers.8)In the year 2000, our company succeeded in taking over and was listed onNASDAQ in the same year. As a result, we became a leader in our industry.9)There are 5 departments in our company: Personal Department, R&D Department,Production Department, Marketing Department, and After-sales Department.10)We have a staff of 1,500, am ong which 850 hold a bachelor’s degree or above.11)We are a multi-national company. Our headquarters is located in Paris, France andwe have established subsidiaries and branch offices in many countries andregions.12)Last year, our company booked a business turnover of $1.8 billion and a profit of800 million.13)Mr. Black serves as the chairman and CEO of our company and Mr. Philips is ourCOO.14)David oversees the production department and Mary runs the marketingdepartment. They both report directly to the CEO.III. Role Play<Open.>IV. Group Work<Open.>VIII. Supplementary ReadingQuestions1. PepsiCo’s success is the result of superior products, high standards of performance,distinctive competitive strategies and the high integrity of our people.2. PepsiCo was founded in 1965 through the merger of Pepsi-Cola and Frito-Lay.Tropicana was acquired in 1998 and PepsiCo merged with The Quaker Oats Company,including Gatorade, in 2001.3. The company consists of the snack businesses of Frito-Lay North America andFrito-Lay International; the beverage businesses of Pepsi-Cola North America,Gatorade/Tropicana North America and PepsiCo Beverages International; and QuakerFoods North America, manufacturer and marketer of ready-to-eat cereals and other foodproducts.4. PepsiCo contributes to society through support of social agencies, projects, andprograms.5. PepsiCo is headquartered in Purchase, New York and the headquarters building coversan area of 10 acres.Unit 5Part I Lead-in1. <Open.>2. <Open.>3. <Open.>4. The length: How long is the iPad? /What’s the length of the iPad?The width: How wide is the iPad? /What’s its width?The height: How high is it? /What’s its height?The color: What color is it?The weight: How much does it weigh?The features: What are the features of the iPad?The time to deliver: When can/will you deliver it?The cost: How much is it?The cost of delivery: How much does the delivery cost?The length of the guarantee period: How long is the guarantee period?Part II Listening & Speaking 12. Listen to the monologue again and complete the following.1> What are the dimensions of the photocopier?2> What’s the diameter of the disk?3> Do you provide money-back guarantee for your products?4> This product is attractive, inexpensive, user-friendly, and environment-friendly.5> This model comes in three colors: white, black, and gray.6> What’s the shape of the product?7> Is it made of plastic or stainless steel?8> The container has a volume of 45 cubic centimeters.9> What are the selling points of your product?10> This high-tech product is well received at home and abroad.Practice 11. Can you give the English equivalents of the following?1> centimeter 2> meter3> millimetre 4> square metre5> cubic metre 6> kilometre7> mile 8> foot9> inch 10> yard11> kilogram 12> gram13> pound 14> ounce15> liter 16> gallon2. Do you know the following?1> 1.6093 2> 0.9144 3> 2.544> 0.454 5> 28.35 6> 0.9147> 4.546 <British measurement>; 3.785 <American measurement>Practice 21.1> 圆形2> 半圆形3> 正方形4> 椭圆形5> 三角形6> 球体形7> 圆锥形8> 圆柱形9> 立方体10> 长方形11> 金字塔形12> 尖顶13> 长方形2.1> circle 2> rectangle 3> oval 4> triangle 5> square6> cone 7> cylinder 8> pyramid 9> sphere3. 1> n 2> k 3> g 4> m 5> h 6> i 7> j 8> o9> l 10> b 11> a 12> d 13> p 14> c 15> q 16> e4. Refer to File 7 <Page 260-261>.Practice 31> 效率高的2> 耐用的3> 昂贵的4> 高质量的5> 信息广的6> 现代化的7> 可调整的8> 稳定的9> 自动的10> 高科技的11> 可靠的12> 经济实惠的13> 不退色的14> 有弹性的15> 舒适的16> 有娱乐性的17> 可折叠的18> 手提的19> 环保型的20>使用方便的Part III Listening & Speaking 21. People use a lot of expressions to guide the audience through a presentation. Listento some of these expressions, write them down, and identify their functions listedbelow.a.If you have any questions, I’d be glad to answer them at the end.b.Let me just go over that again.c.I’ll have to close there.d.Today I aim to talk about the after-sales servicee.Let’s turn to the question of advertising.f.I’ve divided my talk into three partsg.So, we’ve covered three main points.h.I’d like you to look at this chart.i.I think we all agree that the new product has to be launched next month.j.Let’s start with the market research results.k.Is that all clear?Functions1> d 2> f 3> a 4> j 5> h 6> b 7> k 8> e 9> c10> g 11> iII. Interpreting1)These flowers look very beautiful, but they’re made of plastic.2)- Your shirt feels good. What’s it made of?- It’s made of rayon.3)This factory is quite big. It covers an area of 125,000 square meters.4)This kind of truck is 8.5 meters long, 4.6 meters wide and 3.5 meters high. Its maximumload is 13 tons.5)This kite is shaped like a dragon. / This kite has the shape of a dragon.6)The volume of this container is 500 cubic meters. / This container has a volume of 500cubic meters.7)The features of our products are beautiful, durable, small in size, light in weight andreasonable in price.8)Our product is the bestseller of its kind, and it is well thought of by the customers.9)The most excellent point of this model of PDA is its large memory.10)This kind of Discman has been selling very well because it has excellentshock-resistance.III. Role Play<Open.>IV. Group Work<Open.>VIII. Supplementary ReadingQuestions1. PAL in the text refers to purpose, audience, and logistics.2. This sentence means Winston Churchill often made notes but seldom used them indelivering speeches, which implies that it’s necessary to make notes in giving apresentation.3. People control the physical symptoms of stage fright by breathing from your diaphragmand using positive visualization.。
