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绩效考核标准Performance assessment standard序号S/N 项目ITEM内容CONTENT权重weight1 工作态度Workingattitude1，品德端正，遵纪守法，每月无违反公司的各项管理规定和制度（3）；Possess virtue, following regulations, no violation of companyregulations within one month（3）.2，工作认真负责，积极主动，能吃苦耐劳，服从安排（3）；Reliable andactive to work, capable of doing hard job, obedience to workarrangement(3)3，为公司利益不计个人得失，扎根本职工作，锐意进取，为公司员工树立良好形象并起到带头作用（3）Take company interest as first priority,make more progress based on your win duty to set an good example toother staff in company(3).4，热爱公司，维护公司形象，认同公司企业文化，爱岗敬业，乐于助人，与同事相处融洽，有团队精神和集体荣誉感（3）；Trust company frominside your heart, protect company culture and image, be loyal tocompany, possess sense of team spirit and collective honor(3).5，良好的个人形象和素养（3）suitable personnel appearance andcadibre(3)，个人（工序）岗位7S工作做得好（10）do well atimplementation of 7S working standard(10)；6，每月内无任何被投诉记录（经查实的）；受到领导、员工或雇主普遍好评的（3）No compliance received within one month, get high praisefrom boss, master and other working staff(3).28%2工作能力Workingcapability8，生产的重点就是平衡产量和质量，不能要求产量忽视了质量，也不能因质量忽视了产量，达到并超过专业技能或业务水平优秀，完全胜任本职工作，把质量放到首位；The most important point of production is tokeep balance between product quality and quantity.（考核办法：按返工、修复频次和数量核算，找不到责任人，班组长承担所有罚款，每个罚款₦10，再每个扣1分，扣完为止，如果已外发客户因质量问题退回返工，每个罚款₦20 Assessment rules: for each unqualifiedproduct, the person who is responsible will be fined 10 NAIRAS andlose 1 point, until all available points are gone. For eachunqualified product which is detected by customer, the fine wouldbe 20 NAIRAS. Squad leader will be responsible for the fine if thedirect responsible cannot be found ）20%DISCOVERY INTERNATIONAL FZE拓展国际自贸区公司1，每月统计在案，并适时张榜公布，做到公平公正；Assessment statics record will be made and published every month in order to keep open and fair.2，作为每月绩效评估依据，确定每月绩效津贴（100分，NGN3000元）发放金额；The allowance base for monthly assessment is 100 points and 3000 NAIRAS.3，试行期间只考核工序组长及以上职位的员工。
美国卓越绩效评价准则（中英文对照版）-附录1关键术语评论:0 条查看:87 次jackiefeng发表于2008-12-23 10:28附录一关键术语“关键术语表”定义并解释了卓越绩效准则中所使用的一些重要的绩效管理术语。
行动计划（action plans）行动计划指对应于长、短期战略目标的具体行动方案。
行动计划包括了详细的资源安排和时间要求。
行动计划的制定是战略策划活动中的一个重要阶段，此时战略目标已经十分明确，从而能够得到整个组织范围内的有效理解和展开。
在本准则中，行动计划的展开包括为各个部门建立起协调一致的测量指标。
这项工作可能会要求对有关人员加以专门的培训或是招募专门的人员。
例如，对于一个处于高度竞争的行业中的供应商而言，其战略目标可以是建立和保持价格优势，其行动计划则可能是在整个组织中协调一致地设计有效的过程并建立能够核算每项活动成本的会计制度。
行动计划的展开或许就是培训各部门或团队基于成本效益原则来设定优先事项。
在整个组织层次上的分析和评审就会强调生产率、成本和质量。
同时可参见“战略目标”的定义。
校准（alignment）校准指计划、过程、信息、资源配置、行动、结果和分析在支持关键的组织目标上的一致性。
要达到有效的校准就必须对使命和目标达成共识，还必须应用多方面指标和信息在组织、关键过程和部门这三个层次上进行计划、追踪、分析和改进。
同时可参见“整合”的定义。
分析（analysis）分析指为提供有效的决策基础而对事实和数据的检证。
分析常常要涉及确定因果关系。
对组织的全面分析可以引导工作系统和工作过程管理，实现关键的组织绩效结果，促进战略目标的实现。
单个的事实和数据虽然也很重要，但通常并不能作为行动和确定优先事项的基础。
有效的行动依赖于对从事实和数据的分析中所得到的关系的理解。
轶闻（anecdotal）轶闻指缺乏具体的方法、指标、展开机制和评价、改进、学习因素的过程信息。
轶闻列举的常常是事例和个人的活动而非系统性的过程。
美国卓越绩效评价准则（中英文对照版）-1 领导评论:0 条查看:86 次jackiefeng 发表于2008-12-23 10:131 Leadership (120 pts.)1 领导( 120 分)The Leadership Category examines HOW your organizations SENIOR LEADERS guideand sustain your organization. Also examined are your organizations GOVERNANCaEn d HOWyo ur organization addresses its ethical, legal, and community responsibilities.领导类目检查组织的高层领导者如何引领组织并保持组织可持续发展。
也检查组织的治理以及组织如何确立它的道德的、法律的和社会的责任。
Leadership: How do your senior leaders lead(70pts.) Process高层领导：高层领导者是如何领导的 (70分) 过程Describe HOWS ENIORL EADERSg uide and sustain your organization. Describe HOWS ENIOR LEADERS communicate with your WORKFORCE and encourage HIGH PERFORMANCE. 说明高层领导者如何引领组织并保持组织可持续发展。
说明高层领导者如何与员工沟通并鼓励高绩效。
Within your response, include answers to the following questions: 在报告中，要答复以下问题：a. VISION and VALUESa. 愿景和价值观(1) HOWd o SENIORL EADERSs et organizational VISION and VALUESH OWd o SENIORL EADERS DEPLOY your organization VISION and VALUES through your LEADERSHIP SYSTEM, to the WORKFORCEto, KEY suppliers and PARTNERS,a nd to CUSTOMERaSn d other STAKEHOLDERS, as appropriate HOW do SENIOR LEADERS personal actions reflect a commitment to the organizations VALUES(1) 高层领导者如何确立组织的愿景和价值观高层领导者如何通过组织的领导系统将组织的愿景和价值观展开到全体员工、关键供应商和合作伙伴、顾客和其它利益相关者 (适用时回答)他们的个人行为如何反映出其对组织价值观的承诺(2) HOW do SENIOR LEADERS personally promote an organizational environment that fosters, requires, and results in legal and ETHICAL BEHAVIOR(2) 高层领导者如何身体力行地推动一种培育、要求和实现守法行为和道德行为的环境(3) HOW do SENIOR LEADERS create a SUSTAINABLE organization HOW do SENIOR LEADERS create an environment for organizational PERFORMANCE improvement, the accomplishment of your MISSION and STRATEGIC OBJECTIVES,INNOVATION, competitive or role model PERFORMANCleEa dership, and organizational agility HOWd o they create an environment for organizational and WORKFORCE LEARNING HOW do they personally participate in succession planning and the development of future organizational leaders(3) 高层领导者如何创建一个具有可持续性的组织高层领导者如何创建一种促进绩效改进、使命和战略目标实现、创新、具有竞争力或领军地位，以及保持敏捷性的环境如何创建一种组织和员工学习的环境他们如何亲自参与组织继任计划和培养未来的领导者and Organizational PERFORMANCEb. 沟通和组织绩效(1) HOWd o SENIORL EADERSc ommunicate with and engage the entire WORKFORCHEO W do SENIOR LEADERS encourage frank, two-way communication throughout the organization HOWd o SENIORL EADERSc ommunicate KEY decisions HOWd o SENIORL EADERS take an active role in reward and recognition programs to reinforce HIGH PERFORMANCE and a CUSTOMER and business focus(1) 高层领导者如何与组织的全体员工沟通并激发他们高层领导如何鼓励在整个组织内进行坦诚的、双向的沟通高层领导是如何就关键决策进行沟通高层领导者如何在员工奖励和认可方面担当积极的角色以促进高绩效和强化以顾客和业务为中心(2) HOW do SENIOR LEADERS create a focus on action to accomplish the organizations objectives, improve PERFORMANCE, and attain its VISION What PERFORMANCE MEASURES do SENIOR LEADERS regularly review to inform them on needed actions HOW do SENIOR LEADERS include a focus on creating and balancing VALUE for CUSTOMERaSn d other STAKEHOLDERinS their organizational PERFORMANCeExp ectations(2) 高层领导者如何确立对行动的重视以完成组织的目标、改进绩效和达成愿景高层领导定期评审哪些绩效指标以便采取必要的行动高层领导者在组织的绩效期望中如何顾及均衡地为顾客及其他利益相关者创造价值Notes:注解：N1. Organizational vision [1]) should set the context for strategic objectives and action plans, which are described in Items and .N1. 组织的愿景[(1)] 应为在条目和中阐述的战略目标和行动计划设定前提。
目录一．波多里奇卓越绩效标准核心价值观和框架二．波多里奇卓越绩效标准1．领导作用2．战略策划3．以顾客和市场为中心4．测量、分析和知识管理5．以人为本6．过程管理7．经营结果三．关键术语词汇表四．波多里奇卓越绩效标准条款说明五．评分系统一．波多里奇卓越绩效标准核心价值观和框架1．核心价值观标准的目的:马尔克姆·波多里奇国家质量奖评奖标准是组织自我评价、评奖和为申请组织提供反馈报告的基础。
此外,该标准在增强美国竞争力方面还有三个很重要的作用:·有助于改进组织经营方面的实践、能力和结果；·促进在全美各类组织中交流并分享最佳的运作方法；·作为一种理解并管理组织经营的工具,指导策划,并提供学习的机会。
标准的意图:标准被设计成用来帮助组织运用整合的方法,使组织的绩效管理达到以下结果:·向顾客传递一种不断改进的价值观,有助于市场的成功；·改进组织整体效率和能力；·组织和个人的学习。
核心价值观:本标准是建立在下面这套相互关联的核心价值观和概念基础之上:·领导的远见卓识；·以顾客为导向追求卓越；·组织的和个人的学习；·尊重员工和合作伙伴；·灵敏性；·关注未来；·管理创新；·基于事实的管理；·社会责任；·重在结果及创新价值；·系统观点。
这些价值和概念，将在下面详细说明,包含了在高绩效组织中所具有的信念和行为。
以此为平台把主要经营需求整合在一个关注结果的框架内，这种框架为行为和反馈提供了基础。
领导的远见卓识:一个组织的高层领导应制定发展方向，创建以顾客为中心的清晰明确的价值观和较高的期望。
这些发展方向、价值观和期望应全面平衡组织受益者的需求。
领导应确保为追求卓越建立战略、体系、方法，激励创新，并培养知识和能力。
战略和价值观应有助于指导组织所有的活动与决策。
评论:0 条查看:86 次jackiefeng发表于 2008-12-23 10:131 Leadership (120 pts.)1 领导（120分）The Leadership Category examines HOW your organizations SENIOR LEADERS guide and sustain your organization. Also examined are your organizations GOVERNANCE and HOW your organization addresses its ethical, legal, and community responsibilities.领导类目检查组织的高层领导者如何引领组织并保持组织可持续发展。
也检查组织的治理以及组织如何确立它的道德的、法律的和社会的责任。
Leadership: How do your senior leaders lead(70pts.) Process高层领导：高层领导者是如何领导的（70分）过程Describe HOW SENIOR LEADERS guide and sustain your organization. Describe HOW SENIOR LEADERS communicate with your WORKFORCE and encourage HIGH PERFORMANCE.说明高层领导者如何引领组织并保持组织可持续发展。
说明高层领导者如何与员工沟通并鼓励高绩效。
Within your response, include answers to the following questions:在报告中，要答复以下问题：a. VISION and VALUESa. 愿景和价值观(1) HOW do SENIOR LEADERS set organizational VISION and VALUES HOW do SENIOR LEADERS DEPLOY your organization VISION and VALUES through your LEADERSHIP SYSTEM, to the WORKFORCE, to KEY suppliers and PARTNERS, and to CUSTOMERS and other STAKEHOLDERS, as appropriate HOW do SENIOR LEADERS personal actions reflect a commitment to the organizations VALUES(1)高层领导者如何确立组织的愿景和价值观高层领导者如何通过组织的领导系统将组织的愿景和价值观展开到全体员工、关键供应商和合作伙伴、顾客和其它利益相关者（适用时回答）他们的个人行为如何反映出其对组织价值观的承诺(2) HOW do SENIOR LEADERS personally promote an organizational environment that fosters, requires, and results in legal and ETHICAL BEHAVIOR(2)高层领导者如何身体力行地推动一种培育、要求和实现守法行为和道德行为的环境(3) HOW do SENIOR LEADERS create a SUSTAINABLE organization HOW do SENIOR LEADERS create an environment for organizational PERFORMANCE improvement, the accomplishment of your MISSION and STRATEGIC OBJECTIVES,INNOVATION, competitive or role model PERFORMANCE leadership, and organizational agility HOW do they create an environment for organizational and WORKFORCE LEARNING HOW do they personally participate in succession planning and the development of future organizational leaders(3)高层领导者如何创建一个具有可持续性的组织高层领导者如何创建一种促进绩效改进、使命和战略目标实现、创新、具有竞争力或领军地位，以及保持敏捷性的环境如何创建一种组织和员工学习的环境他们如何亲自参与组织继任计划和培养未来的领导者 and Organizational PERFORMANCEb. 沟通和组织绩效(1) HOW do SENIOR LEADERS communicate with and engage the entire WORKFORCE HOW do SENIOR LEADERS encourage frank, two-way communication throughout the organization HOW do SENIOR LEADERS communicate KEY decisions HOW do SENIOR LEADERS take an active role in reward and recognition programs to reinforce HIGH PERFORMANCE and a CUSTOMER and business focus(1) 高层领导者如何与组织的全体员工沟通并激发他们高层领导如何鼓励在整个组织内进行坦诚的、双向的沟通高层领导是如何就关键决策进行沟通高层领导者如何在员工奖励和认可方面担当积极的角色以促进高绩效和强化以顾客和业务为中心(2) HOW do SENIOR LEADERS create a focus on action to accomplish the organizations objectives, improve PERFORMANCE, and attain its VISION What PERFORMANCE MEASURES do SENIOR LEADERS regularly review to inform them on needed actions HOW do SENIOR LEADERS include a focus on creating and balancing VALUE for CUSTOMERS and other STAKEHOLDERS in their organizational PERFORMANCE expectations(2) 高层领导者如何确立对行动的重视以完成组织的目标、改进绩效和达成愿景高层领导定期评审哪些绩效指标以便采取必要的行动高层领导者在组织的绩效期望中如何顾及均衡地为顾客及其他利益相关者创造价值Notes:注解：N1. Organizational vision [1]) should set the context for strategic objectives and action plans, which are described in Items and .N1. 组织的愿景[(1)]应为在条目和中阐述的战略目标和行动计划设定前提。
N2. A sustainable organization [3]) is capable of addressing current business needs and possesses the agility and strategic management to prepare successfully for its future business and market environment. In this context, the concept of innovation includesboth technological and organizational innovation to succeed in the future. A sustainable organization also ensures a safe and secure environment for the workforce and other key stakeholders.N2. 一个可持续性的组织[(3)]有能力处理好当前的业务需要并具备成功应对未来业务和市场环境的战略管理能力和敏捷性。
从整个意义上说，创新的内涵包括未来成功所必需的技术创新和组织创新。
一个可持续组织还要确保为员工和其它关键的利益相关者提供一个安全可靠的环境。
N3. A focus on action [2]) considers the workforce, the work systems, and the hard assets of yourorganization. It includes ongoing improvements in productivity that may be achieved through eliminating waste or reducing cycle time, and it might use techniques such as Six Sigma and Lean. It also includes the actions to accomplish your organization strategic objectives.N3. 对行动的重视[(2)]考虑了组织的员工、工作系统和固定资产。
它不仅包括对生产力的持续改进，这些改进可以是通过消除废品或减少生产周期来达到，也可导入六西格玛和精益生产等技术；而且它也包括了为完成组织的战略目标而采取的行动。
N4. Your organizational performance results should be reported in Items 组织绩效的结果应在条目～中进行报告。
N5. For nonprofit organizations that rely on volunteers to accomplish their work, responses to (1) also should discuss your efforts to communicate with and engage the volunteer workforce.N5. 对于那些依靠志愿者来完成工作的非营利组织，在(1)的汇报中应包含组织是如何沟通并激励志愿者的。
