亚马逊各类邮件回复模板

竭诚为您提供优质文档/双击可除亚马逊产品大小回复模板篇一：亚马逊各类邮件回复产品被跟卖，发给卖家的警告信模板hellowenoticedthatyouhovelistedtheseparticularitemwithas inwhicharedifferentfromourproducts.youareagainstama zonspllicysowekindlyrequestthatyoufollowourinstruct ion:w ithin24hours,anddonotlistitemsonxxproductpagesinthe future.thisisthelastwarning.ifyoudontcomplywiththesedemands,wellhavenochoicebut sellerperform ancedepartment,whichwillseriouslimpactyouamazonperf ormance.xxx买家下单未付款,发给买家催款邮件dearx,weappreciatedyourpurchasefromus.however,wenoticedyo uthathaven’tmadethepaymentyet.thisisafriendlyremindertoyoutoco mpletethepaymenttransactionassoonaspossible.instant paymentsareveryimportant;theearlieryoupay,thesooner youwillgettheitem.ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.wecanh elpyoutoresolvethepaymentproblemsorcanceltheorder.t hanksagain!lookingforwardtohearingfromyousoon.bestRegards,(yourname)发货后超过5天还未更新物流信息，让买家再等待dear***,asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticsco mpaniesarerunningatmaximumcapacity.yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.thankyouforyourpatience!亚马逊客户购买多种产品发邮件确认产品订单邮件模板dear---thankyousomuchforyourgreatsupportonus.wehavereceivedyourorderof"把订单复制进去".wewillworkonyourorderasap,wejustwanttoconfirmtheamo untofthecompass,didyouorder10pcsifnothingiswrong,wewillshipthemasap.bestregards亚马逊客户因购买的商品大小不合适导致退货的邮件模板dear---thankyousomuchforyourgreatsupportonus.sosorryfortheinconveniencethattheswimmingsuitdidnot fityou.willitbepossibletogiveothersasagiftorhowaboutwemakeyouapartialrefundasawaytomakeupforthisjustsuggestion,ifyouinsistonreturningitback,wewillg otothefurtherstep.waitingforyourreply.bestregards亚马逊卖家发错地址邮件模板dear---thankyousomuchforyourgreatsupportonus.whatabigmistakewemade!sorry,butwillyoustillwanttheitemsifyes,wewillresend youimmediately,ifnot,wewillmakeyouthefullrefund.waitingforyourreplyandhopeyourkindunderstanding.bestregards亚马逊卖家发货到达时间邮件模板dear----thankyousomuchforyourgreatsupportonus.usuallyittakesabout7-12daysfortheitemtoreachyou.anyquestion,feelfreetocontactusandwewillreachyouatt hesoonest.bestregards亚马逊卖家发货发货后要求买家写反馈的邮件模板dear----thankyouverymuchforyourorder!wehaveshippedthegoodsanditwillarriveatyoursidesoon. hopeyoulikeit!andwearelookingforwardtoyourfeedback.haveaniceday!bestregards亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板dear--thankyousomuchforyourgreatsupportandsorryforkeeping youwaiting.wecheckedthetrackinginformationfoundthereisnoupdate informationasyousaid.wewillcontactthepostofficetofi ndouttheproblem.wewonderwouldyoustillwanttheitem,ifyes,informusthes izeandwewillresendyouasap,ifnot,wewillmakeyoutherefund.waitingforyourreply.anyinconveniencehopeyourkindunderstanding.bestregards亚马逊的商品被跟卖，发警告信的邮件模板。

sorry to hear of that ,but we have already
原单退回
s你hi好pp，edy our items out Dear
感谢你的来信
We are so sorry for
退款协议 Thank you for your kind email.
假重发还没收到 Dear We truly resend the item
TDheaanrkfyroiuenfdo,r
We are 发贝邮宝
Dear friend, Dear
货损 3个选择
LED灯受损
Really sorry to bring Thank you for your
We are so
friend,
troubles to you.
email.Sorry to hear that. 没用要求退回 24小时发货
退货未收到
1) Please return the Thank you for your
product to us firstly, note.
已重发物品
We have sent you the replacement.
退款
购物体验而退款
Really sorry for the defective item(It's Not what you
订单处理
成功取消交易
Dear friend, Thank you for your
提供订单号 Dear friend, Thank you for your
完成退款
订单已经修改
Thank you for your fast reply.
Dear friend, We have already revised as

No need wanted
一、No need wanted 的return request， 已发货但要求退款
We want to know the reason why you do not want this item. We provide 3 option s for return request
第三方发货要求好评
Hi friend， In order to provide premium services, the items has been shipped fro m local for you and you will received it quickly, but not so long as it dis play on Amazon. Being a seller on Amazon, feedback from customers are vital importa nce to us. 5star appraisal and positive feedback will help us improve our products and services. If you are satisfied with our product and services, please give us a 5star feedback. attached is a picture about how to write a 5star feedback for your reference. Our motivation comes from your satisfaction. Many thanks for your time on this. Have a nice day! Mia

竭诚为您提供优质文档/双击可除亚马逊客服回复模板篇一：亚马逊各类邮件回复模板二亚马逊各类邮件回复模板二亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板dear—thankyousomuchforyourgreatsupportandsorryforkeeping youwaiting.wecheckedthetrackinginformationfoundthereisnoupdate informationasyousaid.wewillcontactthepostofficetofindouttheproblem. wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutheref und.waitingforyourreply.anyinconveniencehopeyourkindunderstanding.bestregards亚马逊的商品被跟卖，发警告信的邮件模板hello,wehavenoticedthatyouarenotauthorizedtosellthiscardk nifeandyouhavelistedthisparticularitem(asin:b00gicp zt0)whichissoldexclusivelybythebrandauthorizedselle rs.pleaserefertoourattachment.pleasesendtheconfirma tiontousafteryouremovetheproductasissuedfromyourlis ting.ifyoudonotcomplywiththesedemands,wewillhavenonotice sellerperformancedepartment ,whichwillseriouslyimpactyouramazonsellingprivilege s.pleasehandleandreplyusassoonaspossible,otherwisewew illcomplaintsandamazon.客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板dearcustomer,thankyouforcontactingusregardingyourinquiry.u ally,weareabletoshipordersthenextday.weekendordersa reshippedonthefollowingmonday.pleaseallow3-9busines sdaysaftershipmentfordelivery.youwillreceiveashippi ngconfirmationemailfromamazonwhentheshippinginforma tionhasbeenuploaded.yourpatienceandunderstandingare greatlyappreciated.ifyouhaveanyotherquestionsorconc erns,feelfreetocontactus.bestregards买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板dear—thankyouforcontactingusregardingyourinquiry.yourreturnrequesthasbeenapproved.youwillbereceiving areturnshippinglabelandRmainstructionsviaamazon.ple asebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.theinitialshippingcostcannotberefun dedanda25%restockingfeemaybeappliedifthemerchandise isusedordamagedvisually.also,pleasemakesurethatthecorrectmerchandiseisbeing shippedus,(seller’sname).weareasellerbythenameof(seller’sname)onamazonandwewillonlyacceptreturnsofourmercha ndise.ifmerchandisepurchasedfromadifferentselleriss hippedtous,wewillneedtoshipthemerchandisebacktoyoua ndwewillalsoaskyoufortheshippingcostincurred.weappreciateyourcooperation.bestregards买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.theship pinginformationmaynotupdatesoprompt,couldyoupleasek eepyourpatienceandwaitforafewmoredayswewillkeeptrac kingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards买家没有收到货，发邮件询问情况，回复邮件的模板dearcustomer,sorryfordisturbingyou,wetrackedyourshipping.thepack ageisnowonthewaytoyourplace(itisnowreachingyourloca lpostoffice).internationalshippinginformationmaynotupdatesopromp t,usuallyittakesaround7-15daysforshipping.couldyoup leasekeepyourpatienceandwaitforafewmoredayswewillke eptrackingforyou,anynewswewillinformyouasap.yourunderstandingwillbehighlyappreciated.bestregards文章来源：跨境电商俱乐部作者：文浩：文章内容系作者个人观点，不代表文浩电商学院对观点赞同或支持。

14种亚马逊英文邮件回信1、亚马逊客户购买多种产品发邮件确认产品订单邮件模板Dear ---Thank you so much for your great support on us.We have received your order of "把订单复制进去".We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best regards2、亚马逊客户因购买的商品大小不合适导致退货的邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply.Best regards3、亚马逊卖家发错地址邮件模板Dear ---Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best regards4、亚马逊卖家发货到达时间邮件模板Dear----Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best regards5、亚马逊卖家发货发货后要求买家写反馈的邮件模板Dear----Thank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best regards6、亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards7、亚马逊的商品被跟卖，发警告信的邮件模板。

尊敬的亚马逊：您好！非常感谢您的回复，并向我们的店铺提出真诚的建议。

针对您提出的问题，我们将从以下几个方面来改善：关于招聘:1.我们已经在国内各大招聘网站上发布了招聘信息2.安排专职人员进行电话预约，面试3.在7.15之前确保日语运营人员可以到位关于公司培训：1、培训员工熟悉产品，更好的了解客户的需求，解决客户的疑问2、培训员工熟悉亚马逊后台基本操作按钮，及时处理店铺订单3、培训员工了解亚马逊平台政策，不违规操作平台4、培训员工售后服务，提高对客户的保障5、培训员工外语，找专业老师进行授课关于外语培训：1.培训员工学习日本的社交礼仪、传统文化、敬语以及禁忌的语言等书写及表达2.培训员工学习产品相关语言的书写及表达通过已上几个方面的改善，我们相信这次我们一定可以经营好我们的店铺，并保证不会再有类似的问题出现。

尊敬的亚马逊，请相信我们的诚意，我们期待您的回复。

最好的祝福。

アマゾンアカウントスペシャリスト様いつもお世话になっております。

ご返事とご助言、诚にありがとうございます。

ご指摘された问题に関しては、次のように改善させていただきます。

1、人材募集ア、地元の大学の日本语科の卒业生を募集しているほか、中国の各求人サイトを利用して、日本语人材の募集をしています。

イ、弊社の人事担当者は现在は一生悬命応募者の予约と面接を行っています。

ウ、７月１５日に募集が完了し、７月１５日までに日本语の対応が良く出来るスタッフが着任する予定です。

2、社内教育の内容「弊社のオーナーが自ら新人の教育をします。

」ア、アマゾンの政策とルールを真面目に勉强と理解をし、ルール违反を防ぐこと。

イ、アマゾンアカウントの操作画面とボタンを知り、速やかで、満足度が高い顾客対応を行うこと。

ウ、弊社の商品を知り、顾客のニーズと要求を十分に理解の上、质のいいアフターサービスを提供すること。

3、日本向きの関系者の日本语讲座地元の南阳理工学院の日本语科の教师を顾问として招き、日本向きの関系者たちに一周间の日本语讲座を行う予定です。

亚马逊实用邮件模板亚马逊实用邮件模板：提高卖家与买家之间的沟通效率随着电商行业的蓬勃发展，越来越多的商家选择在亚马逊平台上销售商品。

然而，随之而来的是与买家的沟通与交流问题。

为了更好地解决这个问题，亚马逊提供了一系列实用邮件模板，卖家们可以根据需要进行个性化定制，以提高沟通效率、增加客户满意度。

本文将介绍几个常用的亚马逊实用邮件模板，帮助卖家更好地与买家进行交流。

1. 商品发货模板尊敬的顾客：非常感谢您选择我们的商品。

我们将会在最短的时间内为您安排发货。

通常情况下，您的商品将在1-2个工作日内发出，并附上物流追踪号，您可以通过该号码随时查看物流信息。

如有任何问题或紧急需求，请随时与我们的客服团队联系。

再次感谢您的购买，祝您生活愉快。

以上模板是一个通用性较高的模板，可以用于向买家发送发货信息，让买家对商品的发货进度有一个明确的了解，同时也突出了卖家提供良好客户服务的态度。

2. 售后服务模板尊敬的顾客：感谢您对我们的商品给予的关注与支持。

如果您在使用过程中遇到任何问题或有任何疑问，请随时联系我们的客服团队。

我们将努力做到最好，为您提供解决方案。

客户的满意度是我们始终追求的目标，我们将竭尽全力为您提供最优质的售后服务。

期待为您解决任何问题。

这个模板可以用于处理买家在使用商品过程中可能遇到的问题或有任何疑问的情况。

通过主动提供售后服务，卖家不仅能解决买家的问题，也可以提高买家对店铺的信任度和满意度。

3. 评价与反馈模板亲爱的顾客：非常感谢您对我们店铺的支持与信任。

我们希望能够听到您的宝贵意见和建议，以便我们不断改进和提升服务质量。

如果您对我们的商品与服务感到满意，请不吝赐予五星好评，以鼓励我们做得更好。

如有任何问题或不满，请您及时与我们联系，我们将会尽快为您解决。

再次感谢您的支持，期待您的反馈。

这个模板的目的是鼓励买家对卖家进行评价与反馈，为卖家积累良好的评价。

同时，通过询问买家的意见和建议，也可以帮助卖家了解自己的不足之处，并及时改进。

要求退款的解决方案
2.根据退款原因，解决方案如下： A. 买了自发货了，可以跟客人说明大概多久能到FBA，多少时间产品会送达他家，如果客人可 以接受，就可以继续等几天看看；如果客人坚持退款，就给客人退款，后期FBA 到了，可以 再次尝试联系一下客人，问客人是否需要再次下单。 B. FBA 订单显示pending，给客人路径，联系亚马逊，说明情况货物是亚马逊负责派送的，联 系亚马逊可以快的解决问题。 C. 下错订单了（若亚马逊配送），可以让客人自己联系亚马逊取消订单，亚马逊那边会及时 给客人退款；如果是自发货订单，我们就直接给客人取消订单，告诉客人已经退款，钱会在 2-3个工作日内到达他们银行卡账户。 D. 如果产品没有达到客人的期望，如果店里还有其他不错的产品可以满足客人这一需求的， 可以推荐给客人，让他重新下单 E. 刚开始使用有问题，可以问一下客人意见，是否愿意换个新的重新尝试；使用了半年或者 一年，给客人退一半的钱，看客人愿不愿意接受
退款--FBA订单一直显示pending
Dear XX, Thank you for your purchase with us. We sincerely apologize for the inconvenience. The item will be shipped by Amazon, who will take all responsible for all delivery issue. Could you please contact Amazon for help in time? It will help you solve the probem soonest. Please follow these steps to contact Amazon buyser service: Open Amazon website--sign in your account--click help--find your order If the problem cannot be solve in time, please contact us again, and we will take the further step. Thank you and your understanding will be highly appreciated. Best regards, XXX, Highway Techbuy

亚马逊邮件调查回复模板1.谢谢您参与我们的调查，您的反馈对我们来说非常重要。

2.感谢您将时间花在填写调查问卷上。

3.我们感谢您对我们产品和服务的评价。

4.非常感谢您提供宝贵的意见和建议。

5.您的反馈对我们改进产品质量至关重要。

6.我们真诚地感谢您对我们公司的信任和支持。

7.您的意见将帮助我们更好地了解客户需求。

8.我们非常感激您抽出时间参与这次调查。

9.感谢您对我们网站的评价和建议。

10.我们将认真研究您的反馈，并采取相应的措施。

11.您的建议将帮助我们提升用户体验。

12.非常感谢您对我们产品的评价和反馈。

13.谢谢您对我们售后服务的评价和建议。

14.感谢您对我们客服团队的表扬。

15.我们会认真考虑您的建议，并做出改进。

16.您的反馈将帮助我们改进产品功能。

17.非常感谢您对我们物流服务的评价。

18.谢谢您对我们配送速度的反馈。

19.我们将认真处理您的建议，使服务更好。

20.感谢您对我们价格的评价和建议。

21.我们会努力提供更好的优惠和折扣。

22.谢谢您对我们广告宣传的评价和反馈。

23.我们会根据您的意见进行改进和调整。

24.非常感谢您对我们客户保障计划的评价。

25.谢谢您对我们产品包装的反馈。

26.我们会采取措施提升包装质量。

27.感谢您对我们购物体验的评价和建议。

28.我们将尽力改善用户在我们网站上的购物体验。

29.非常感谢您对我们退换货政策的评价。

30.谢谢您对我们产品质量的反馈。

31.我们会与供应商合作，提升产品质量标准。

32.感谢您对我们品牌形象的评价和建议。

33.我们将努力提升品牌形象和声誉。

34.非常感谢您对我们售后支持的评价。

35.谢谢您对我们电子产品的反馈。

36.我们会持续改进产品的功能和性能。

37.感谢您对我们在线支付的评价和建议。

38.我们会采取措施提升支付安全性和便捷性。

39.非常感谢您对我们物流跟踪的评价。

40.谢谢您对我们手机App的反馈。

41.我们会修复并改进App的问题和功能。

亚马逊邮件回复模板的基本格式
亚马逊邮件回复模板是电子商务领域中非常重要的一部分，能够帮助店家更好地处理客户反馈和问题。

以下是一份关于亚马逊邮件回复模板的基本格式。

一、问候语
1. 尊敬的客户（客户姓名）您好，非常感谢您选择我们的产品/服务。

2. 亲爱的顾客（顾客姓名），感谢您联系我们，以下是针对您的问题的解答。

二、感谢客户信任
1. 我们衷心感谢您对我们产品/服务的信任和支持。

2. 感谢您向我们反馈，我们将会认真对待并尽快解决您的问题。

三、解决问题内容
1. 对于您提出的关于订单/产品的问题，我们已经进行了核实并对问题进行了处理。

现在，我们向您说明具体情况。

2. 针对您的问题，我们已进行了详细的调查和处理，以下是我们的解决方案。

四、具体解决方案
1. 如果是物流问题：我们已经联系快递公司并催促送货，确保您尽快收到商品。

2. 如果是产品瑕疵：我们将为您办理退换货，或提供其他解决方案，确保您的满意度。

五、道歉和补偿（如果需要）
1. 如果因为我们的问题给您带来了不便，我们在这里向您道歉，并准备提供一定的补偿措施，以表达我们的诚意。

2. 我们对您的不满表示歉意，并将会为此事提供一定的补偿措施以弥补您的损失。

六、结尾语
1. 再次感谢您对我们的支持与理解，如还有任何问题或建议，敬请随时联系我们。

2. 如果您还有其他疑问或需求，请随时与我们联系，我们将竭诚为您服务。

七、客服签名
1. 祝您生活愉快，顺颂商祺！
2. 祝您工作顺利，期待您的再次光临！
以上是一份关于亚马逊邮件回复模板的基本格式，希望对您有所帮助。

客户联系我们时：注意点：1. 感谢客户先联系我们（因为有些客户没沟通过就直接留差评；能联系我们的客户，先礼貌感谢）；如：Hi Erick，Thanks for contacting.Thanks for reaching out.2. 首先必须要确认好订单信息；因为有些客户联系错了，根本不是从我们店铺购买的，拿到订单号，你才知道：1）是不是我们的订单，2）是不是曾经有退款，3）是不是有补发过了；Could you pls provide your amazon order number？3.如果客户没有讲清楚具体什么问题，则需要问客户一些问题，让客户提供一些证据以此做进一步判断；Could you please share more details about the issue?Could you please provide photos of the defective product?4.客户如果描述清楚问题，确实是质量问题，则提供补发，让客户提供地址，一般是不需要客户退货的。

（我们另外补发可以降低客户直接找亚马逊的导致较高的退货退款率）；如：Could you provide your Amazon order ID # and physical address? We will ship a replacement to you for free, no need to return the original xxx back to us.5. 补发后，FBA的话，亚马逊对自动发送补发运单号给客户，如果是自发货，最好也告知下客户。

如：I have shipped the replacement to your provided address. A tracking Id will be provided once available. No return required for the defective ones.6. 要做得更细致的话，可以给客户再次补充一些使用tips：如：Below are some tips for xx xx，please follow them after you receive the replacement. Hope it works.7. 最后再告诉客户，有什么疑问还是可以联系我们处理的。

系统发货：Dear我们很抱歉打扰到你，我们看到你提出的疑问，由于订单量很大，我们确认发货是通过后台系统自动确认的，可能存在一定的误差，我们会检查每个订单，一旦有问题，我们将立即联系客户说明问题。

希望你能理解，再次抱歉。

真挚的问候JasonDear customer,Thank you so much for your great support on us.Sorry for disturbing you,we get your question.The confirmation of shipment is made of the Amazon seller center system,there may has some errors when there is a large amount of orders. Hope your kind understanding,but we will check it one by one.If any problem we will contact the customer immediately.Your kind understanding will be highly appreciated.Best regardsJason查询不到物流信息：Dear我们很抱歉打扰到你，我们收到你的消息后立即帮你查询了物流，由于我们发的是国际物流所以物流的更新信息可能会存在一定的延迟，请你耐心等待，我们会随时关注物流更新情况，一有消息，我们将立即通知你。

希望你能理解，再次抱歉。

真挚的问候JasonDear customer,Sorry for disturbing you,we tracked your shipping.The shipping information may not update so prompt,could you please keep your patience and wait for a few more days?We will keep tracking for you,any news we will inform you asap.Your understanding will be highly appreciated.Best regardsJason货物怎么还没有到：Dear我们很抱歉打扰到你，我们收到你的消息后立即帮你查询了物流，产品显示还在运输的过程中（产品已经到达你当地的邮局了）由于我们发的是国际物流，所以物流速度可能会比较慢，正常情况需要7-15天到达当地，请你耐心等待，我们会随时关注物流更新情况，一有消息，我们将立即通知你。

固定开头与结尾Dear Valued CustomerAnyway if you have any questions or inquiry please feel free to contact us.Best regards通不过安检回复Dear Valued CustomerThank you so much for your great support on us.We are so sorry for the inconvenience for the powercube plug you purchase from us didn't pass the Customs security check.We just receive this notification from our carrier,please don't worry we will issue the full refund ASAP,the refund will credit to your card within 3 days,sorry for the trouble.Anyway if you have any questions or inquiry please feel free to contact us.Best regards要求红人增加图片评论Hello xxxThank you for your sincere review.I'm so glad that you like our product. Oh i guess there is something wrong the website can't show up the product image,i wonder if there is any possible to add some pictures of what you received?With images the product review will be more attractive,hope you can spare some time to help us,thank you in advance.If you have interest in our store another products please feel free to contact us .....Look forward to hear from you soon.Best regards客户订购多种产品，卖家发邮件确认产品订单Dear buyer，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。

亚马逊邮件回复常用语亲爱的顾客，非常感谢您选择亚马逊作为您的购物平台，并对您的来信表示衷心的感谢。

以下是针对您的问题和反馈的详细回复：1. 订单状态查询非常抱歉给您带来不便。

您可以登录您的亚马逊账户，在“我的订单”页面查看订单的最新状态。

如果您还有其他相关问题，欢迎随时告诉我们。

2. 发货时间及配送方式感谢您关注订单的发货时间和配送方式。

一般情况下，我们会在订单确认后的1-2个工作日内为您安排发货，并会在发货后提供您的包裹追踪号码。

具体的发货时间和配送方式取决于您购买的商品和您所在的地区。

3. 退换货问题如果您对收到的商品有任何问题或不满意，我们非常抱歉给您带来不便。

您可以通过亚马逊的在线退换货申请系统，提交您的退换货请求。

请注意，在退换货过程中，商品必须保持原装状态，并附上退货原因和订单号。

4. 产品质量问题非常抱歉给您带来不满意的产品质量。

我们对此深感遗憾。

为了更好地解决问题，请您提供相关订单信息和产品照片，以便我们的售后团队为您提供更准确的解决方案。

5. 发票问题感谢您对发票的关注。

亚马逊会在您的包裹中附上发票。

如果您需要电子发票，请您在完成订单后，在“我的订单”页面下载电子发票。

如您有其他发票问题，请随时联系我们的客服团队。

6. 支付问题如果您对订单的支付有任何问题，请您确保您的支付信息正确无误，并确保账户余额充足。

如果问题仍然存在，请您联系您的银行或支付平台，以获取更多的支付信息。

7. 促销活动问题感谢您对我们的促销活动感兴趣。

我们会定期举办各种促销活动，以回馈广大顾客的支持。

请您关注我们的官方网站或邮件通知，获取最新的促销活动信息。

8. 客户服务问题我们非常重视客户的满意度和体验。

如果您在购物过程中遇到任何问题或有任何疑问，请随时联系我们的客服团队。

我们会尽快为您解决问题，并提供满意的答复。

再次感谢您选择亚马逊，并对您的支持表示衷心的感谢。

如果您有任何其他问题或需要进一步的帮助，请随时与我们联系。

Dear,I am very sorry, we ship from Chi na, beacuse of the stong and heavy snow, factory has to stop worki ng and the Chin ese raditi onal Festival is on the way, our supplier is goi ng to have holiday. So I thi nk, give you full refund rather tha n wait for long time, will be better.Sorry for any inonvenien ce.要好评Hi here,Thanks for your support to purchase our products, and we woul d like to make improveme nts in terms of products, service, qual ity, sourc ing, etc.It would be highly appreciated if you could leave us a positivefeedback and product review which will be a great encourage ment for us to do better in the future.Please feel free to con tact us, if there is anything we can dofor you.Sorry for any inconvenience caused.Have a nice holiday! A.ABest regardsDear,Sorry to trouble you . We ship from chi na, and the estimate delivery date is ( Jan uary 15, 2016 - Feb 3,2016) in Amazo n,sorry for the long time,but begyour understanding!We sell abiding by Amazon sales rules. Hope you can un dersta nd and support our bus in ess.Really sorry for this. We have give n you a refund. Pls check your acco unt later. Any questi on pls con tact me, I am here for you all the time.Thanks for your support and un dersta nding! Have a nice day!:)BemallHi here,Sorry to trouble you aga in. We ship from Hongkong, and theestimate delivery date is ( Mon day, January 4, 2016 -January 20, 2016 ) in Amazon. Sorry for the long Wednesday,time, but beg your un dersta nding! We sell abidi ng by Amaz on sales rules. Hope you can un dersta nd and support our bus ines sHiI have con tacted customer already and with the inform of estimate delivery date, sorry but please check it aga in. Thank you Hi here,Sorry to trouble you,It is said shipping time too Iong, I have checked the order already, it is in the standard delivery time, and have contacted the customer to explain for this issue. We have given the customer full refund.Have a nice day! :) hope a nice year for both you and me! 要好评Hello,Thanks for your con ti nu ous support to our products, and we w ould like to make improveme nt in terms of service,quality,sourc ing, etc.It would be highly appreciated if you could leave us a positive feedback and product review that is a great encouragement fo r us.Please kin dly to con tact us, if there is any thi ng support n eeds.S orry for any inconvenience caused.Have a nice dayQBest regardsDear,Do not worry,We will send you the Correct product.We have send you the Tibet bracelet which you buy,not a pendant.Dear,we have can cel the order,a nd have give you a refun d.please check your acco unt later.差评Dear,Sorry to trouble you again. I am writing to confirm that have you received the refund yet?And could you please remove the feedback as an importa nt support anden courageme nt?I am a new seller and just out of college in June , 2015. As a proverbsays"Every one deserves a sec ond cha nee." could you please give me the sec ond chanee?Look forward to your reply. Thanks for your support and un dersta nding! Wish a happy life !Kindn ess regards,kubaier已经退款，求好评Dear,First of all, please accept my deepest apologies for the long delivery time .As a seller, we really hope every clients could be satisfied with our product and services, and the product could be arrived on time. But the item shipped from Chin a. It's a long way, the logistics can't be con trolled. I can totally un dersta nd your feeli ng if I were you. And beg your un dersta nding, too.Really sorry for this. We have given you a refund.I am a new seller and just out of college in June , 2015.lt is my first job, maybe I could not do better tha n the other sellers, but I will do my best to do my work to improve product and service. And will be very grateful if you can leave me a 5 star feedback if you are satisfied with my service.Happy New Year! Hope a nice year for both you and me!Have a nice day :)Best regardskubaierDear,Sorry to trouble you aga in.I am writing to confirm that have you received the refund yet? And pls let me know if there are someth ing I can do for you.Really sorry for the delay and my poor service. Beg your forgi ving andun dersta nding!And could you please remove the feedback as an importa nt support anden courageme nt?Look forward to your reply. Thanks for your support and un dersta nding! Wish a happy life !Kindn ess regards,AmstyleHello,First of all, please accept my deepest apologies for your un satisfact ion. We are really sorry about the trouble. For this part give you big problem, we are really sorry.I am a new seller and just out of college. It is my first job, maybe I could not do better than the other sellers, but I will do my best to do my work to improve product and service.We have give n you a refund. Pls check your acco unt later.And could you please remove the feedback as an importa nt support anden courageme nt?Look forward to your reply. Thanks for your support and un dersta nding! Wish a happy life !Kindn ess regards,amstyleDear> In light where there is a sheet, you need to remove the thin, light can be purchased to work ! you can try. If still not work, pls con tact me,Tha nks for your support and un dersta nding!DearReally sorry for this.Pls try the butt on on the butt on of the helmet, if does not work, pls cha nge a new battery. Hope this helps. If still not work, pls con tact me, will soonresend or refund it to you. Really sorry for this. Beg your understanding!Thanks in adva nee. Have a nice day!:)Best regardsamstyleHi here,You misunderstood me, I have already given you a refund。

写在前面因站内邮件回复内容跟账号安全挂钩，所以备注了站外回复的模板请务后台发给买家，文案仅供参考。

一.关于review和feedback的问题1.针对老客户，告诉他们有个新款希望他们来购买，我们可以买一送一（送店里的其他类似产品做礼物）但是希望他留下Review评价2.写邮件给客户要feedback和review(两个模板，站内/站外)3.修改feedback4.移除或者修改负面feedback/review5.索评/如果客人来邮件说产品好就要他留评价6.指导客户怎么关掉negative feedback（最好是站外的售后邮箱可联系上的，非站7.修改review（站外发)8.教客户怎么联系Amazon客服9.客户催要转寄地址10.没有按照客户要求发货11.想要免费样品给做review的（最好是站外的售后邮箱可联系上的，非站内联系)12.投诉侵权二：关于退换货1.确认是否发错货2.发错货3.发错货了,货是好的,要退货4.货已经发出去了但是客户还没有收到就要退货5.用了好久坏了，而且是FBA发货，这个根据情况的不同可以稍微改下回复的内容6.FBA发货，在保质期内坏了7.卖家自发货，在保质期内坏了8.威胁要给差评9.自发货，买了好久坏了要寄回来换或者修10.自发货，东西是好的-需要退货11.Return reques请求详细描述细节12.买错了需要交换13.发送替换品14.FBA订单需要退款退货15.准备关掉return request给客户发邮件16.已经关掉return request给客户补发邮件17.客户拍下的货，发现没有他需要的颜色/款式了18.客户拍下的货物已经点了发货发现缺货了19.已经给客户退款了20.自发货-客户收到货货没问题要退货21.自发货-被海关拒收，发货未超过一周直接重发22.自发货-被海关拒收，发货超过一周询问是重复还是退款23.自发货-发出后超过一周被海关退件的跟进后客户回复要重发24.自发货-发出后超过一周被海关退件的跟进后没有得到答复直接退款25.关于某某产品不能工作的问题（需要指导操作类产品）三：关于物流1.妥投没收到货的2.查不到跟踪信息很久没到货给客户补寄一个给客户发邮件确认3.有物流信息，但很久没有收到货4.虚假发货查不到信息一.关于review和feedback的问题1.针对老客户，告诉他们有个新款希望他们来购买，我们可以买一送一（送店里的其他类似产品做礼物）但是希望他留下Review评价-站外售后邮箱，非站内Dear **Nice to contact you.Our records indicate that you have purchased many products from us on .Thanks for purchasing from us and it's our honor to provide service to you.Here is a good news to tell you - we have a new product(产品名), 链接，And there is a promotion only for our regular customers, if you buy the product above, you can get one of any other product of our store for free. In exchange, you just need to leave a 5 star feeling of the product on .Let us know if you are interested in it.Looking forward for your response.Thanks and best regards.**2.写邮件给客户要feedback和review模板一（站外发）Dear **,品牌名** from Amazon would like to thank you for your recent purchase.Our record indicates that your order has been delivered or will be delivered to you shortly. We want to make sure you are completely satisfied with the product you have purchased. Please let us know if there is any issues, questions or concerns. Our customer support team is standing by to assist you.If you are satisfied with the product, please take a moment to submit a product review here:Product name 1Product name 2Best regards** Team模板二（站内可发）Dear **Thank you for your recent purchase of: 产品名/listing 标题Since customer satisfaction is our top priority, we want to make sure you are completely satisfied with the product you have purchased. If you have any issues, questions, or concerns. Please reply this email directly, so we can resolve the issue as soon as possible.And if the product could work well, could you help share your unbiased feeling on Amazon? It's a big encouragement to us and helpful the other customers make a better choice. Thanks for your help in advance.We'd love to hear from you! Thanks!Sincerely3.修改feedbackHi **,Thanks for purchasing from us and sorry we couldn't ship the item out because of out of stock.Apologize again for inconvenience caused.To make up for this, we would like to send you one of our new arrivals for trial.Your feeling is important to us, we appreciate if you can rate our customer service and adjust it to 4 or 5 star.If there is anything else you are not satisfied, please let us know, we will try to help out.Thanks again.Waiting for your early reply.Best regards,**4.移除或者修改负面feedback/reviewDear customer nameWe are concerned to see your negative experience for on AmazonHere are the details for the Amazon order:Order ID:ASIN:We apologize that our products gave you a bad experience. We will strengthen product quality inspections to ensure that no poor quality products send to customers again . Since the customer's good experience is the biggest goal for us, we apologize again for this incident. This is so rarely to us, we really want fully know the problem and work the best solution to you. Could you grant us this chance to improve? If you need and willing, we will resend a new replacement for you for free.if you are satisfied with our service,please help us update your purchase experienceThank you for your understanding and cooperation in this matter.**5.索评/如果客人来邮件说产品好就要他留评价Dear **We are very pleasure hear to you are satisfied with our product,If so, would you like take a experience to submit a product feeling for the item in your spare time? your commendation with our products is the greatest encouragement for us. It is also very important to help the other customers make a better choice.Best regards!**6.指导客户怎么关掉negative feedback（站外的售后邮箱可联系上的，非站内联系，否则把review和feedback等词替换To remove third-party seller feedback:Do one of the following:Go to Your Submitted Feedback .Go to Your Account and click Seller Feedback Submitted by You under Personalization.Click Remove link next to the feedback you would like to remove. If there is no Remove option next to a comment, the 60-day removal period has expired.7.修改review（站外发)Hi **Thanks for purchasing from us.And sorry for the 1 star review you left, what you said is important to us, we will report this issue to the engineers to let me them improve the quality.At this time, if you need a replacement or refund, please reply us asap.Thanks.Best regards**8.教客户怎么联系Amazon客服Here are the steps to contact Amazon customer service:1. Use your Amazon account to log into 2.Pull down to the bottom of this page and find "Help" button , and click on it to get into a new page3. Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it .Then you will get in touch with Amazon Customer Service Associate.4.Or you may choose to call the Customer-Service by number 1 (888) 280-43319.客户催要转寄地址Dear **Sorry for replying you late.The **（产品名称） hasn't been sold out yet these two days, so right now we couldn't provide you a shipping address to forward it.For the weight, do you know the estimated shipping fee, if you do, please let us know, we will try to refund you first, and you can forward this product.Or can we just partial refund you?If it is OK to you, please let us know how much is OK to you.Looking forward to your early reply.Thanks and best regards10.没有按照客户要求发货Dear **Thank you so much for purchasing from us.There is a little problem I have to tell you, (没按照要求的原因), and along with a gift to make up this problem. We are so sorry for the inconvenience caused.Meantime, hope for your understanding and like them.If there is any questions, please feel free to contact with us before share a feeling, on Amazon,we will try to help out. Thanks and best regards**11.想要免费样品给做review的（最好是额外的售后邮箱可联系上的，非站内联系，否则把review和feedback等词替换Dear **Thanks for writting to us regarding the reviews on our **(产品名)Since these days we got so much requestes for free sample to exchange for reviews, as you know, these high qulaity products are with high value. it makes us really cannot afford.But if you really like this product, we are willing to offer you a $20 cash coupon ( equivalently to a 50% discount off) to exchange for your reviews.We hope for your kind understanding.Pls feel free to contact us if you are satisfied with our offer.Kind Regards**12.投诉侵权Dear “ B ”,It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A ". " A " holds federal trademark registrations in the United States. So “ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.Therefore, we demand that you immediately remove all listings on in which “ B ”utilizes our trademarks and images protected by copyright.“ B ” currently has at least one listing on for products that utilize“ A’s” trademarks and/or copyrights without authorization.See the following ASIN: ** (写自己的 ASIN)" A " is the only entity authorized to provide authorization to sell its products on . Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:(1) Removed all of " A’s " trademarks and copyright material from your listings and any other website or public display you operate;(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed aboveFailure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on .Thank you for your attention to this matter. Please contact us if you have any questions.Legal on behalf of " A "二：关于退换货1.确认是否发错货Dear **Thanks for purchasing from us.The tracking number shows your package was delivered.Have you received it?If so, are you received the product is B（产品型号）?One of our customer who bought A mailed us that he received B instead of A.We doubted we mixed up your two's packages.We appreciate if you could reply us asap if you can see this email.Thanks and best regards**2.发错货Hi **The correct capactiy for them should be:A: **mahB: **mahCould you please check whether the label on the case writes **mah ? if it does, the case is for ** ( our workers put the wrong user manual in). But if the label on the case writes **mah, this case is for ** (we send a wrong case to you ).We will solve your problem once we get your reply.Thanks and best regardsAileen3.发错货了,货是好的,要退货Hi **As you see,this item it may not worth the trouble to return it, cause return fee and shipping fee is High.May I know is there any chance you can gift or resell it to others?We can refund you 50% offer as a discount, is it ok?If you prefer to return it for a full refund, we will give our return address.Waiting for your reply.Thanks and best regardsAileen4.货已经发出去了但是客户还没有收到就要退货Hi **Sorry for the late delivery. / Sorry that you don't need it anymore.While the package has been sent out on Dec 3.The last tracking detail is: **(具体时间日期) Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.You can find the tracking detail at: As the condition of the package is under shippment, we cannot callback the package.So please reject the package when it get there and let us know and we will refund the money to you.Thanks and best regards.Aileen5.用了好久坏了，而且是FBA发货，这个根据情况的不同可以稍微改下回复的内容HiThanks for purchasing from us.Although our warranty is 3 months, it is OK to send it back for a replacement.However, the one you bought was fulfilled by Amazon (they will take responsibility for the customer service), while we are located at China, it is not convenient to return and resend, it might take about 30 day (sometimes faster or longer) to return and resend. And the shipping fee is a little expensive.I have a suggestion, please tell us whether it is OK to you.We offer the replacement to you for free, you only need to pay the shipping fee which is about $5, is that OK?If so, we will create a discount (30.99-25.99=5) to let you buy a new one.If you agree, please write back to us, we will offer you the discount code.Waiting for your early reply.Thanks and best regards**6.FBA发货，在保质期内坏了HiThanks for purchasing from us and we are sorry for that issue.We are glad to replace it, however, the one you bought was fulfilled by Amazon, and Amazon takes responsibility for the customer service, please contact them and return this one back for a replacement.And our warranty is 3 months, I have a suggestion, please let us know whether it is OK to you.We provide a 20% off discount code to you to buy a new one without return this one, OK?If you agree, please write back to us.Thanks and best regards**7.卖家自发货，在保质期内坏了HiThanks for purchasing from us and we are sorry for that issue.Would you like us to resend a new one to you or give you the refund?Kindly let us know which way you prefer.Thanks and best regards**8.威胁要给差评Hi **We just checked your order, sorry it just past the warranty, because the warranty is 3 months, however, we would like to provide 50% off discount which is as a gift for the coming Christmas.Is that OK to you?Waiting for your early reply.Thanks and best regards**9.自发货，买了好久坏了要寄回来换或者修HiThanks for your reply.It is OK to send it back for a replacement or repair.However, we are located at China, it might take about 30 day (sometimes faster or longer) to return and resend. And the shipping fee is a little expensive.I have a suggestion, please tell us whether it is OK to you.We offer some discount to you to let you buy a new one, just tell us how much discount would you like.If you agree, please write back to us, we will offer you the discount code.Thanks.Waiting for your early reply.Best regards**10.自发货，东西是好的-需要退货Hi **We are sorry you don't need it any more.Have you opened the package, and is the product resalable?If so, could you please forward it to our other US customer?Or we half refund you, you keep the product?Is that OK to you?If you still insist to return it, we will provide you a return address.Waiting for your early reply.Thanks and best regards**11.Return reques请求详细描述细节Hi **We are sorry for the issue.Would you like to detail how the ** doesn't work ,maybe we can solve it.And if the item defective, would you like us to replace a new one to you?Waiting for your early reply.Thanks and best regards**12.买错了需要交换Hi **It is OK to exchange.We will provide you a shipping address tomorrow to let you ship this product.And for the right one product, here is the one we have:**链接Please tell us which color would you like, we will send it to you.Waiting for your early reply.Thanks and best regards**13.发送替换品Hi **The replacement has been already sent out from China, tracking number **, and you can track it here:**网址Usually it takes about 7-15 business days to get delivered, sometimes faster, sometimes a little longer.Please give it a couple more days.Thanks and best regards**14.FBA订单需要退款退货Hi **Thanks for purchasing from us.order number**Of course, you can return it for a replacement.Since the order was fulfilled by Amazon, and Amazon will take responsibility for the customer service, please contact them to ask for a replacement, they will reply you ASAP.Any further questions, please feel free to contact with us, we will try to help out.Have a nice day!Thanks and best regards**15.准备关掉return request给客户发邮件Hi**Good day!It has been a long time not get your response, does it work now? (根据产品或者上一封邮件)We are going to close the return request, please let us know if there is any further question.If there is still any problem, you can contact us and we are glad to solve it.Looking forward for your response.Thanks and best regards.**16.已经关掉return request给客户补发邮件Hi **,Nice to contact you again!We have closed your return request because it has been a long while since the last response from you.You can contact us if the problem still exist and we are glad to solve it.Looking forward for your response.Thanks and best regards.**17.客户拍下的货，发现没有他需要的颜色/款式了Hi **Thanks for buying from us.The product"**" you bought the blue one is out of stock.Now we have red, silver in stock, would you like to change another color or have a refund?Looking forward for your response.Thanks and best regards.**18.客户拍下的货物已经点了发货发现缺货了Hi **Thanks for buying from us.The product "**" you bought is out of stock.We have refund the money to you and it may take a few days for it to get back to your bank account (according to your bank). Please check.Thanks and best regards.**19.已经给客户退款了Hi **Sorry for the trouble.The money has been refunded and it may take a few days for it to get back to your bank account (according to your bank). Please check.Thanks and best regards.**20.自发货-客户收到货货没问题要退货Hi **Please keep the product unopened and resalable.We will give you the address later.Thanks and best regards.**21.自发货-被海关拒收，发货未超过一周直接重发Hi **Thanks for buying from us and sorry to tell you that the product you bought was rejected by custom for security check.We shipped it out on Dec 6 you can track the package at:/zh-cn/track?nums=We have resent a new one to you, the new tracking number is***Apologize again for the inconvenient.Thanks and best regards.**22.自发货-被海关拒收，发货超过一周询问是重复还是退款Hi **Thanks for buying from us and sorry to tell you that the product you bought was rejected by custom for security check.We shipped it out on Jun 29 and it is July 5 now, you can track the package at:/zh-cn/track?nums=Since it took a long time, we would like to know which way you prefer - we resend one to you or give you the refund? Apologize again for the inconvenient.Looking forward for your response.Thanks and best regards.**23.自发货-发出后超过一周被海关退件的跟进后客户回复要重发Hi **Thanks for your quick response, the new one is shipping out today.The new tracking number is **You can track it on: /zh-cn/track?nums=Any further question, please do not hesitate to contact us.Thanks and best regards.**24.自发货-发出后超过一周被海关退件的跟进后没有得到答复直接退款Hi **Nice to contact you again.Kindly check the 2 messages we sent to you before about the product you bought was rejected by custom for security check. Since it took a long time and we did not got your response, so we decided to refund the money to you.The money has been refunded and it may take a few days for it to get back to your bank account (according to your bank). Please check.Apologize again for the inconvenient.Thanks and best regards.**25.关于某某产品不能工作的问题（需要指导操作类产品）Hi **We are sorry for this issue.Here are some tips for the **, hope it will help you:**(具体检查产品是否OK的方法)Please let us know if it works after trying.Any further question, please do not hesitate to contact us.Thanks and best regards**三.关于物流1.妥投没收到货的Dear **Sorry for the issue.We checked the package and the tracking shows : /zh-cn/track?nums=(具体发货信息) Your item was delivered in or at the mailbox at 具体时间，Since the tracking information indicates the status as “Delivered”, I suggest you may check around your house besides your mailbox, cause the mail man might just leave the package somewhere without ringing you.Or you may check with your family members or neighbors to see whether they picked up this item for you. Sometimes, it may be sent to your neighbors by mistake.Thanks and best regards.**2.查不到跟踪信息很久没到货给客户补寄一个给客户发邮件确认Dear **Sorry for the issue.We checked the package and the tracking shows the package is arrived Chicago:(具体物流信息).but after Dec .8th the information is not updated, we tried to contact the post office several times to complain the shipping, may the packed is lost ,we will reship new one to you, and you keep the case if it finally arrives.Is that OK?Thanks and best regards**3.有物流信息，但很久没有收到货Dear **We apologize for the inconvenience caused.To make sure all the orders can be delivered in time, usually we shipped them out in 1 or 2 business days, however, sometimes, it is out of our control after it left our city, for example, it will be returned if it cannot pass the customs security check (This kind of odds is very few), or delayed at the customs, especially at this holiday seasons, we tried to contact the post office several times to complain the shipping, however, this can't solve the problem. Because once the package left our country, the post office can't control it either.Hope for your understanding.If it still can't be delivered till this weekend, we will full refund you, and you keep the case if it finally arrives.Is that OK?Thanks and best regards,4.虚假发货查不到信息Hi **Sorry again for the inconvenience caused.We already complained about the post office and opened a dispute about their service, according to the tracking number, it seems that they lost the package somewhere and found it on Dec 8 and sent it out.Sorry, we should keep tracking the packages and found the problem in time and solved it.We will do that in future to avoid the same happened.To make up for this issue, we would like to give you 10% discount for your next order.Is that OK?Thanks and best regards,**。

亚马逊邮件回复常用语订购相关Thank you for your order!Your order has been received a nd is being processed.（感谢您的订单！我们已经收到并正在处理您的订单。

）一当顾客下了订单时。

Your order has been shipped.Here's your tracking number: [tracking number].（您的订单已发货。

这是您的跟踪号码：[跟踪号码]。

）一當商品已经出貨後向顧客發送的信息。

We apologize for the delay in shipping your order.We wi ll do our best to get it to you as soon as possible.（对于您的订单发货延迟，我们深表歉意。

我们将尽最大努力尽快将其送达。

）一当某些原因导致订单无法按时发货时。

We're sorry,but we are unable to cancel your order as i t has already been shipped.（很抱歉，由于订单已经发货，我们无法取消您的订单。

）一当顾客要求取消已经发货的订单时。

Thank you for your purchase!Please let us know if you h ave any questions or concerns regarding your order.（感谢您的购买！如果您对订单有任何问题或疑虑，请告诉我们。

）一当顾客刚刚完成订单并需要帮助时。

We apologize for the inconvenience caused by our out一of一stock item.We will issue a refund promptly.（由于我们缺货的商品给您造成了不便，我们深表歉意。