亚马逊日本站邮件回复

sorry to hear of that ,but we have already
原单退回
s你hi好pp，edy our items out Dear
感谢你的来信
We are so sorry for
退款协议 Thank you for your kind email.
假重发还没收到 Dear We truly resend the item
TDheaanrkfyroiuenfdo,r
We are 发贝邮宝
Dear friend, Dear
货损 3个选择
LED灯受损
Really sorry to bring Thank you for your
We are so
friend,
troubles to you.
email.Sorry to hear that. 没用要求退回 24小时发货
退货未收到
1) Please return the Thank you for your
product to us firstly, note.
已重发物品
We have sent you the replacement.
退款
购物体验而退款
Really sorry for the defective item(It's Not what you
订单处理
成功取消交易
Dear friend, Thank you for your
提供订单号 Dear friend, Thank you for your
完成退款
订单已经修改
Thank you for your fast reply.
Dear friend, We have already revised as

No need wanted
一、No need wanted 的return request， 已发货但要求退款
We want to know the reason why you do not want this item. We provide 3 option s for return request
第三方发货要求好评
Hi friend， In order to provide premium services, the items has been shipped fro m local for you and you will received it quickly, but not so long as it dis play on Amazon. Being a seller on Amazon, feedback from customers are vital importa nce to us. 5star appraisal and positive feedback will help us improve our products and services. If you are satisfied with our product and services, please give us a 5star feedback. attached is a picture about how to write a 5star feedback for your reference. Our motivation comes from your satisfaction. Many thanks for your time on this. Have a nice day! Mia

尊敬的亚马逊：您好！非常感谢您的回复，并向我们的店铺提出真诚的建议。

针对您提出的问题，我们将从以下几个方面来改善：关于招聘:1.我们已经在国内各大招聘网站上发布了招聘信息2.安排专职人员进行电话预约，面试3.在7.15之前确保日语运营人员可以到位关于公司培训：1、培训员工熟悉产品，更好的了解客户的需求，解决客户的疑问2、培训员工熟悉亚马逊后台基本操作按钮，及时处理店铺订单3、培训员工了解亚马逊平台政策，不违规操作平台4、培训员工售后服务，提高对客户的保障5、培训员工外语，找专业老师进行授课关于外语培训：1.培训员工学习日本的社交礼仪、传统文化、敬语以及禁忌的语言等书写及表达2.培训员工学习产品相关语言的书写及表达通过已上几个方面的改善，我们相信这次我们一定可以经营好我们的店铺，并保证不会再有类似的问题出现。

尊敬的亚马逊，请相信我们的诚意，我们期待您的回复。

最好的祝福。

アマゾンアカウントスペシャリスト様いつもお世话になっております。

ご返事とご助言、诚にありがとうございます。

ご指摘された问题に関しては、次のように改善させていただきます。

1、人材募集ア、地元の大学の日本语科の卒业生を募集しているほか、中国の各求人サイトを利用して、日本语人材の募集をしています。

イ、弊社の人事担当者は现在は一生悬命応募者の予约と面接を行っています。

ウ、７月１５日に募集が完了し、７月１５日までに日本语の対応が良く出来るスタッフが着任する予定です。

2、社内教育の内容「弊社のオーナーが自ら新人の教育をします。

」ア、アマゾンの政策とルールを真面目に勉强と理解をし、ルール违反を防ぐこと。

イ、アマゾンアカウントの操作画面とボタンを知り、速やかで、満足度が高い顾客対応を行うこと。

ウ、弊社の商品を知り、顾客のニーズと要求を十分に理解の上、质のいいアフターサービスを提供すること。

3、日本向きの関系者の日本语讲座地元の南阳理工学院の日本语科の教师を顾问として招き、日本向きの関系者たちに一周间の日本语讲座を行う予定です。

跨境电商客服回复邮件常用话术1. 感谢您的来信/留言。

Thank you for reaching out to us.2. 我们深表歉意对您的不便，并会尽力解决您的问题。

We sincerely apologize for any inconvenience caused and will do our best to address your concern.3. 非常抱歉，给您带来了困扰。

我们将立即处理您的请求。

We apologize for the inconvenience caused and will process your request promptly.4. 我们已经收到了您的信息，我们将尽快对您的问题进行调查。

We have received your message and will investigate your issue as soon as possible.5. 很抱歉，由于一些原因，我们无法处理您的请求。

We apologize, but due to some reasons, we are unable to process your request.6. 请您提供更多详细信息，以便我们能够更好地帮助您。

Please provide more detailed information so that we can assist you better.7. 非常感谢您的建议/建议。

我们将会将其上报给相关部门进行改进。

Thank you very much for your suggestion/feedback. We will forward it to the relevant department for improvement.8. 我们已经向物流公司查询了您的订单状态，一旦收到回复，我们将尽快通知您。

We have contacted the shipping company to inquire about the status of your order. Once we receive a response, we will notify you as soon as possible.9. 对于您的退款请求，请您提供相关的订单和付款信息，以便我们能够为您处理退款。

要求退款的解决方案
2.根据退款原因，解决方案如下： A. 买了自发货了，可以跟客人说明大概多久能到FBA，多少时间产品会送达他家，如果客人可 以接受，就可以继续等几天看看；如果客人坚持退款，就给客人退款，后期FBA 到了，可以 再次尝试联系一下客人，问客人是否需要再次下单。 B. FBA 订单显示pending，给客人路径，联系亚马逊，说明情况货物是亚马逊负责派送的，联 系亚马逊可以快的解决问题。 C. 下错订单了（若亚马逊配送），可以让客人自己联系亚马逊取消订单，亚马逊那边会及时 给客人退款；如果是自发货订单，我们就直接给客人取消订单，告诉客人已经退款，钱会在 2-3个工作日内到达他们银行卡账户。 D. 如果产品没有达到客人的期望，如果店里还有其他不错的产品可以满足客人这一需求的， 可以推荐给客人，让他重新下单 E. 刚开始使用有问题，可以问一下客人意见，是否愿意换个新的重新尝试；使用了半年或者 一年，给客人退一半的钱，看客人愿不愿意接受
退款--FBA订单一直显示pending
Dear XX, Thank you for your purchase with us. We sincerely apologize for the inconvenience. The item will be shipped by Amazon, who will take all responsible for all delivery issue. Could you please contact Amazon for help in time? It will help you solve the probem soonest. Please follow these steps to contact Amazon buyser service: Open Amazon website--sign in your account--click help--find your order If the problem cannot be solve in time, please contact us again, and we will take the further step. Thank you and your understanding will be highly appreciated. Best regards, XXX, Highway Techbuy

亚马逊邮件调查回复模板1.谢谢您参与我们的调查，您的反馈对我们来说非常重要。

2.感谢您将时间花在填写调查问卷上。

3.我们感谢您对我们产品和服务的评价。

4.非常感谢您提供宝贵的意见和建议。

5.您的反馈对我们改进产品质量至关重要。

6.我们真诚地感谢您对我们公司的信任和支持。

7.您的意见将帮助我们更好地了解客户需求。

8.我们非常感激您抽出时间参与这次调查。

9.感谢您对我们网站的评价和建议。

10.我们将认真研究您的反馈，并采取相应的措施。

11.您的建议将帮助我们提升用户体验。

12.非常感谢您对我们产品的评价和反馈。

13.谢谢您对我们售后服务的评价和建议。

14.感谢您对我们客服团队的表扬。

15.我们会认真考虑您的建议，并做出改进。

16.您的反馈将帮助我们改进产品功能。

17.非常感谢您对我们物流服务的评价。

18.谢谢您对我们配送速度的反馈。

19.我们将认真处理您的建议，使服务更好。

20.感谢您对我们价格的评价和建议。

21.我们会努力提供更好的优惠和折扣。

22.谢谢您对我们广告宣传的评价和反馈。

23.我们会根据您的意见进行改进和调整。

24.非常感谢您对我们客户保障计划的评价。

25.谢谢您对我们产品包装的反馈。

26.我们会采取措施提升包装质量。

27.感谢您对我们购物体验的评价和建议。

28.我们将尽力改善用户在我们网站上的购物体验。

29.非常感谢您对我们退换货政策的评价。

30.谢谢您对我们产品质量的反馈。

31.我们会与供应商合作，提升产品质量标准。

32.感谢您对我们品牌形象的评价和建议。

33.我们将努力提升品牌形象和声誉。

34.非常感谢您对我们售后支持的评价。

35.谢谢您对我们电子产品的反馈。

36.我们会持续改进产品的功能和性能。

37.感谢您对我们在线支付的评价和建议。

38.我们会采取措施提升支付安全性和便捷性。

39.非常感谢您对我们物流跟踪的评价。

40.谢谢您对我们手机App的反馈。

41.我们会修复并改进App的问题和功能。

1、客户订购多种产品，卖家发邮件确认产品订单Dear buyer，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。

我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？如果没什么问题，我们会尽快发货。

2、客户因订购的商品大小不合适导致退货Dear buyer，Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。

亚马逊邮件回复模板1亚马逊邮件回复模板1Dear [Customer Name],I’m sorry to hear that you’ve been having difficulty with the product you ordered. I understand how frustrating this can be.At Amazon, we take customers' satisfaction very seriously. We strive to sell only the highest quality products and we want to ensure that all of our customers are happy with their purchases.That’s why we offer our A-to-z Guarantee. This means that you can buy from us with the confidence that you will receive the product you want, or your money back.To help you with the issue you are facing, I can offer you several options.You can return the product for a full refund. To do this, please pack the product in its original packaging and ship it back to us. You are responsible for the return shipping fees. Once we receive your package, we will process your refund in full.If you don’t want to return the product, you can also exchange it for a new one. We will cover the cost of shipping the new item to you.Or, if you prefer to keep the item, we can provide you with a partial refund.I hope that one of these options is acceptable for you. Please get back to me and let me know how you would like to proceed.Thank you again for your patience and for contacting Amazon.Sincerely,[Your Name]Customer Service Representative。

亚马逊邮件回复模板的基本格式
亚马逊邮件回复模板是电子商务领域中非常重要的一部分，能够帮助店家更好地处理客户反馈和问题。

以下是一份关于亚马逊邮件回复模板的基本格式。

一、问候语
1. 尊敬的客户（客户姓名）您好，非常感谢您选择我们的产品/服务。

2. 亲爱的顾客（顾客姓名），感谢您联系我们，以下是针对您的问题的解答。

二、感谢客户信任
1. 我们衷心感谢您对我们产品/服务的信任和支持。

2. 感谢您向我们反馈，我们将会认真对待并尽快解决您的问题。

三、解决问题内容
1. 对于您提出的关于订单/产品的问题，我们已经进行了核实并对问题进行了处理。

现在，我们向您说明具体情况。

2. 针对您的问题，我们已进行了详细的调查和处理，以下是我们的解决方案。

四、具体解决方案
1. 如果是物流问题：我们已经联系快递公司并催促送货，确保您尽快收到商品。

2. 如果是产品瑕疵：我们将为您办理退换货，或提供其他解决方案，确保您的满意度。

五、道歉和补偿（如果需要）
1. 如果因为我们的问题给您带来了不便，我们在这里向您道歉，并准备提供一定的补偿措施，以表达我们的诚意。

2. 我们对您的不满表示歉意，并将会为此事提供一定的补偿措施以弥补您的损失。

六、结尾语
1. 再次感谢您对我们的支持与理解，如还有任何问题或建议，敬请随时联系我们。

2. 如果您还有其他疑问或需求，请随时与我们联系，我们将竭诚为您服务。

七、客服签名
1. 祝您生活愉快，顺颂商祺！
2. 祝您工作顺利，期待您的再次光临！
以上是一份关于亚马逊邮件回复模板的基本格式，希望对您有所帮助。

様ご注文いただきありがとうございます。

誠に申し訳ございませんが、中国から出発しますので、ちょっと時間がかかります、もうちょっとお待ちいただけないでしょうか。

よろしくご了承下さいますようお願い申し上げます。

様ご注文をありがとうございます。

Amazonからの「キャンセルリクエスト」がまだ届かないので、誠に申し訳ございませんが、お客様はまだ「キャンセルリクエスト」を申請されないでしょうか。

お手数ですが、お客様の方もキャンセルをお願いいたします。

よろしくご了承下さいますようお願い申し上げます。

様ご注文いただきありがとうございます。

かしこまりました、、Amazonからのキャンセルリクエストが届いたすぐ、キャンセル致します、ご苦労様でした。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様ご注文いただきありがとうございます。

誠に一方的勝手なお願いではございますが、実物の写真を当店に拝見させてもいいでしょうか、ご容認くださいますようお願い申し上げます｡宜しくお願いいたします｡様まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

お客様に返金いたします、当商品はお礼としてお客様に差し上げます。

よろしくご了承下さいますようお願い申し上げます。

様ご注文いただきありがとうございます。

当店の返金手続きは完了いたしました、後はAmazonと銀行の処理をお待ちだけです。

2-3日かかるかもしれません、もしまだ届かない場合は、当店或いはAmazonにもう一度う連絡ください。

今後、また機会がございましたら、何卒、よろしくお願い申し上げます。

様まずは、深くお詫び申し上げます。

ご迷惑をおかけいたしました、誠に申し訳ございません。

お客様に返金いたしてもよろしいでしょうか、そして当商品が届く場合、当商品はお礼としてお客様に差し上げます。

今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。

Dear,I am very sorry, we ship from China, beacuse of the stong and heavy sno w, factory has to stop working and the Chinese traditional Festival is on the way, our supplier is going to have holiday. So I think, give you full refund rather than wait for long time, will be better.Sorry for any inonvenience.要好评邮件Hi here,Thanks for your support to purchase our products, and we would like to m ake improvements in terms of products, service, quality, sourcing, etc.It would be highly appreciated if you could leave us a positive feedback and product review which will be a great encouragement for us to do be tter in the future.Please feel free to contact us, if there is anything we can do for you. Sorry for any inconvenience caused.Have a nice holiday! ^.^Best regardsDear,Sorry to trouble you . We ship from china, and the estimate delivery dat e is ( January 15, 2016 - Feb 3,2016) in Amazon,sorry for the long time,but begyour understanding!We sell abiding by Amazon sales rules. Hope you can und erstand and support our business.Really sorry for this. We have given you a refund. Pls check your account later. Any question pls contact me, I am here for you all the time.Thanks for your support and understanding! Have a nice day! :)BemallHi here,Sorry to trouble you again. We ship from Hongkong, and the estimate deliv ery date is ( Monday, January 4, 2016 -Wednesday, January 20, 2016 ) in Amazon. Sorry for the long time, but beg your understanding! We sell abiding by Amazon sales rules. Hope you c an understand and support our businessHiI have contacted customer already and with the inform of estimate delivery date, sorry but please check it again. Thank you Hi here,Sorry to trouble you,It is said shipping time too long, I have checked the order already, it is in the standard delivery time, and have contacted the customer to explain for this issue. We have given the customer full refund.Have a nice day! :) hope a nice year for both you and me! 要好评Hello,Thanks for your continuous support to our products, and we would like to make improvement in terms of service,quality,sourcing,etc.It would be highly appreciated if you could leave us a positive feedback and product review that is a great encouragement for us.Please kindly to contact us, if there is anything support needs.Sorry for any inconvenience caused.Have a nice dayQBest regardsDear,Do not worry,We will send you the Correct product.We have send you the Tibet bracelet which you buy,not a p endant.Dear,we have cancel the order,and have give you a refund.please check your account later. 差评邮件Dear,Sorry to trouble you again. I am writing to confirm that have you received therefund yet?And could you please remove the feedback as an important support and encouragement?I am a new seller and just out of college in June，2015. As a proverb says"Everyone deserves a second chance." could you please give me the second chance?Look forward to your reply. Thanks for your support and understanding! Wish ahappy life！Kindness regards,kubaier已经退款，求好评Dear,First of all, please accept my deepest apologies for the long delivery time.As aseller, we really hope every clients could be satisfied with our product and services, and the product could be arrived on time. But the item shipped from China. It's along way, the logistics can't be controlled. I can totally understand your feeling ifI were you. And beg your understanding, too.Really sorry for this. We have given you a refund.I am a new seller and just out of college in June，2015. It is my first job,maybe I could not do better than the other sellers, but I will do my best to do mywork to improve product and service. And will be very grateful if you can leave me a5 star feedback if you are satisfied with my service.Happy New Year! Hope a nice year for both you and me!Have a nice day :)Best regardskubaierDear,Sorry to trouble you again.I am writing to confirm that have you received the refund yet? And pls let me know if there are something I can do for you.Really sorry for the delay and my poor service. Beg your forgiving and understanding!And could you please remove the feedback as an important support and encouragement?Look forward to your reply. Thanks for your support and understanding! Wish a happy life！Kindness regards,AmstyleHello,First of all, please accept my deepest apologies for your unsatisfaction. We are really sorry about the trouble. For this part give you big problem, we are really sorry.I am a new seller and just out of college. It is my first job, maybe I could not do better than the other sellers, but I will do my best to do my work to improve product and service.We have given you a refund. Pls check your account later.And could you please remove the feedback as an important support and encouragement?Look forward to your reply. Thanks for your support and understanding! Wish a happy life！Kindness regards,amstyleDear> In light where there is a sheet, you need to remove the thin, light can be purchased to work！you can try. If still not work, pls contact me,Thanks for your support and understanding!DearReally sorry for this.Pls try the button on the button of the helmet, if does not work, pls change a new battery. Hope this helps. If still not work, pls contact me, will soon resend or refund it to you. Really sorry for this. Beg your understanding!Thanks in advance. Have a nice day! :)Best regardsamstyleHi here,You misunderstood me，I have already given you a refund。

亚马逊邮件回复模板的基本格式亚马逊邮件回复模板的基本格式是为了在处理客户邮件时能够以规范、高效、专业的方式进行回复。

在邮件回复模板中需要包含客户服务问候语、问题确认和解决方案等内容，下面就亚马逊邮件回复模板的基本格式进行讨论和说明。

一、问候语在亚马逊邮件回复模板中，问候语是非常重要的一部分，它可以显示出您的礼貌和对客户的尊重。

通常情况下，您可以使用以下的问候语：尊敬的顾客/先生/女士：您好，希望您一切顺利！二、感谢客户在回复邮件模板中，感谢客户的来信是必不可少的，您可以表示感谢，以表达对客户的重视和欣赏。

例如：感谢您的来信，我们非常重视每一位客户的反馈和问题。

三、问题确认在亚马逊邮件回复模板中，对客户提出的问题进行确认是非常重要的，这可以帮助您确保理解客户的需求，并为其提供准确的解决方案。

比如：关于您提出的问题，我们已经确认了您的情况，并将为您提供详细的解决方案。

四、解决方案在亚马逊邮件回复模板中，解决客户问题并提供专业、细致的解决方案是至关重要的。

您可以根据客户提出的具体问题进行详细说明和解答。

例如：针对您提出的问题，我们已经为您找到了解决方案。

您可以按照以下步骤进行操作：（详细解答具体问题）五、结束语在亚马逊邮件回复模板的结束语中，您可以再次表示感谢，并表达对客户的期待和服务承诺。

比如：再次感谢您的来信，如果您对以上解决方案有任何疑问或需要更多帮助，欢迎随时与我们联系。

我们将竭诚为您服务！在编写亚马逊邮件回复模板时，以上基本格式可以作为参考，根据具体情况进行调整和修改。

希望您的回复能够帮助客户解决问题，并提升客户对您的满意度。

收到亚马逊发来邮件：Hello from Fulfilment by Amazon,Your offer for ASIN xxxx has been closed owing to negative customer return comments. As this is the second time that the ASIN has had a customer feedback issue, we will require a Plan of Action that addresses the customer issue prior to reinstating your offer. The closing of your offer does not affect your seller account.We have identified defective issues across the following customer comments:It will not charge up.The phone screen went blank and won't turn back onWhen turned on the screen remains blank with only a border of red squares surrounding the edges.Will not power on, fully charged phone, still will not power on.To address the customer comments above, please complete and send us a plan of action by answering the following two questions:1.What is the root cause of the customer reported issue?2.What actions are you taking to address the root cause?A successful Plan of Action will always be directly related to the root cause of the customer reported issue and may include but is not limited to:•Listing detail page updates•Product design changes•Improved instruction manuals•Inventory removal ordersTo send us your POA, please reply to this case within Seller Central. If we approve your plan of action, we will reinstate your offer immediately.This case will remain open for 48 hours while we await your response. Your prompt attention to this matter can help ensure positive customer experiences that will contribute to your success with FBA. After 48 hours, you will need to reach out to Seller Support, referencing this case number, with your Plan of Action.Thank you for selling with Amazon,Keteilekho Z.Fulfillment by Amazon Support回复的POA 内容：（模板一）Dear Amazon Team,Thank you for your concern about our listing - ASIN: xxxx.We received a notification last week that xxxxx has been suspended due to negative customer return comments. We have checked all the comments these days, we feel sorry for the inconvenience brought to our customers, it is our fault that ignoring the comment and return report before, we will pay more attention to these in future.According to the reported issue, we deeply realize the mistake. Not only analyzing the problem in returning reports, but also putting forward specific solutions, please see below.1. The root cause of the customer reported issue.Reason 1: The raw material of the battery is not good since the purchaser negligence, the supplier provided the mixed quality material, a part of that is in poor quality, and our purchaser manager didn't know that till we checked the materials in these days.Reason 2: The factory has insufficient manpower, the worker assembled the phone and tested in a rush and the quality inspection is not comprehensive.Plan of action:1.For the order: we will send emails to our customers who have bought these items, and will make compensation if they receive the defective item.2.For sourcing: we will source the new material from a trusted supplier who can provide quality materials. In the future, we also have a specific human to monitor the purchase of the raw materials.3.For producing: we will employ more people to produce and assemble the product, then they have enough time to produce a well-made product.4.For quality checking: we will set up a new QC team, request them to do 100% quality check, aiming to ensure that all items work perfectly. All products should pass the test before being shipping to Amazon Warehouse.We will do our best to provide the quality product and good shopping experience to our customers, hope you can give us one more chance to make it right. Thank you!Best regards,xxx Store（模板二）Dear Amazon support ,Thanks for your concern about our listing ASIN: xxxxxxWe are apologize for any inconvenience to our customer. And Thanks to Amazon for its efforts toprovide customers with better products and services.Plan of Action (POA)1.The customers reported an issue:（1）I bought it as a gift and it stopped working.（2）Screen go on and off and freez .（3）It ramdomly froze and it wont turn on.（4 ）This Phone just simply stopped working no nasty falls no water damage the screen just stopped working.（5）Phone s keep blinking.（6）I would like to return this item that i bought as a gift for my daughter because it glitches and it turns off and kept turning off and now it doesn't want to turn on.--Root cause:（1）When the power of the Phone is about to run out, it will automatically shut down.（2）After receiving the Phone, the customer needs to charge the Phone for 6 hours before u sing it for the first time.--Our solution:（1 ）Reset Phone in case it enters into battery protection mechanism, or keep Phone into power for 30 minutes if it was completely drained.（2）We have updated the solution to the listing details page and will also be updated into the manual.（3 ）After customers receive the Phone , we will send them a separate reminder email to introduce the precautions for using the Phone to ensure that they can use it normally.（4 ）Our customer service will provide 24-hour online service to ensure timely response to customer questions.2.T he customers reported an issue: A soon as i load one application the Phone struggled to operate only one was opened but i'm not going to open the other one.--Root cause:The memory ROM of the Phone is 1GB, and the RAM is 16GB. When the customer installs a lot of software, when it reaches 16GB, it will affect the running speed of the Phone , resulting in the inability to open additional software..--Our solution:（1）We have added a reminder on the listing page: to remind customers to expand to a higher memory 128GB before reaching the memory usage limit.（2）We have also recommended that customers remove unnecessary software and content in a timely manner.3.T he customers reported an issue:（1）Screen is cracked.（2）There is a deep scratch on the screen with chip on it.（3）Screen is scratched all over.--Root cause:（1）We put a transparent protective film on the screen of each Phone , which may scratch the protective film during transportation, causing scratches to be seen.--Our solution:（1）We added a reminder content on the listing page, indicating that the screen of the Phone is covered with a protective film, please remove the protective film in time after receiving the Phone .（2）We will also send emails promptly after the buyer receives the Phone , suggesting that the customer can install a protective cover.We always provide high-quality products and attentive service to the customers, and we will also continue to improve the quality of products and provide better services.Please help to reinstate our offer ASAP, thanks again!Sincerely,xxxx team。

固定开头与结尾Dear Valued CustomerAnyway if you have any questions or inquiry please feel free to contact us.Best regards通不过安检回复Dear Valued CustomerThank you so much for your great support on us.We are so sorry for the inconvenience for the powercube plug you purchase from us didn't pass the Customs security check.We just receive this notification from our carrier,please don't worry we will issue the full refund ASAP,the refund will credit to your card within 3 days,sorry for the trouble.Anyway if you have any questions or inquiry please feel free to contact us.Best regards要求红人增加图片评论Hello xxxThank you for your sincere review.I'm so glad that you like our product. Oh i guess there is something wrong the website can't show up the product image,i wonder if there is any possible to add some pictures of what you received?With images the product review will be more attractive,hope you can spare some time to help us,thank you in advance.If you have interest in our store another products please feel free to contact us .....Look forward to hear from you soon.Best regards客户订购多种产品，卖家发邮件确认产品订单Dear buyer，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best RegardsSeller’s name译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。

亚马逊邮件结束语亚马逊邮件结束语是电子邮件中非常重要的一部分，它可以展示发送者的礼貌和专业程度。

一个恰当的结束语可以让邮件更有说服力，更容易获得回复。

下面是几种常用的亚马逊邮件结束语，希望对您有所帮助。

1. 感谢您的时间和耐心阅读。

如果您有任何问题或需要进一步的帮助，请随时与我联系。

2. 谢谢您对我们产品的兴趣。

我们期待着与您建立长期合作关系。

3. 非常感谢您的支持和合作。

我们期待着与您共同取得更大的成功。

4. 如果您对我们的产品有任何疑问或建议，请随时向我们反馈。

我们会尽快回复您的邮件。

5. 再次感谢您的选择和信任。

我们将继续为您提供优质的产品和服务。

6. 如果您需要进一步的帮助或有任何问题，请随时与我们联系。

我们会尽快回复您的邮件。

7. 谢谢您对我们公司的关注和支持。

期待与您建立良好的合作关系。

8. 如果您对我们的产品感兴趣，请点击以下链接查看更多信息。

希望能为您提供满意的服务。

9. 再次感谢您的购买。

我们将尽快为您安排发货，并提供物流追踪信息。

10. 如果您对我们的产品有任何问题或建议，请随时与我们联系。

我们会积极解决您的问题。

11. 谢谢您对我们公司的支持和合作。

期待与您共同开展更多的业务。

12. 如果您对我们的服务满意，请不要吝啬您的好评。

您的支持是我们前进的动力。

13. 再次感谢您的购买。

如果您对我们的产品有任何问题，请随时与我们联系。

我们会全力解决您的问题。

14. 谢谢您的耐心阅读。

如果您需要任何帮助，请随时向我们咨询。

我们会尽快回复您的邮件。

15. 再次感谢您的支持和合作。

我们期待着与您共同创造更大的价值。

无论您是在商务邮件中还是个人邮件中使用这些亚马逊邮件结束语，都可以提升邮件的专业度和亲和力。

在撰写邮件时，根据具体情况选择合适的结束语，能够更好地与对方建立联系，获得更好的回复效果。

希望这些亚马逊邮件结束语对您有所帮助，祝您在邮件交流中取得成功！。

亚马逊邮件回复常用语亲爱的顾客，非常感谢您选择亚马逊作为您的购物平台，并对您的来信表示衷心的感谢。

以下是针对您的问题和反馈的详细回复：1. 订单状态查询非常抱歉给您带来不便。

您可以登录您的亚马逊账户，在“我的订单”页面查看订单的最新状态。

如果您还有其他相关问题，欢迎随时告诉我们。

2. 发货时间及配送方式感谢您关注订单的发货时间和配送方式。

一般情况下，我们会在订单确认后的1-2个工作日内为您安排发货，并会在发货后提供您的包裹追踪号码。

具体的发货时间和配送方式取决于您购买的商品和您所在的地区。

3. 退换货问题如果您对收到的商品有任何问题或不满意，我们非常抱歉给您带来不便。

您可以通过亚马逊的在线退换货申请系统，提交您的退换货请求。

请注意，在退换货过程中，商品必须保持原装状态，并附上退货原因和订单号。

4. 产品质量问题非常抱歉给您带来不满意的产品质量。

我们对此深感遗憾。

为了更好地解决问题，请您提供相关订单信息和产品照片，以便我们的售后团队为您提供更准确的解决方案。

5. 发票问题感谢您对发票的关注。

亚马逊会在您的包裹中附上发票。

如果您需要电子发票，请您在完成订单后，在“我的订单”页面下载电子发票。

如您有其他发票问题，请随时联系我们的客服团队。

6. 支付问题如果您对订单的支付有任何问题，请您确保您的支付信息正确无误，并确保账户余额充足。

如果问题仍然存在，请您联系您的银行或支付平台，以获取更多的支付信息。

7. 促销活动问题感谢您对我们的促销活动感兴趣。

我们会定期举办各种促销活动，以回馈广大顾客的支持。

请您关注我们的官方网站或邮件通知，获取最新的促销活动信息。

8. 客户服务问题我们非常重视客户的满意度和体验。

如果您在购物过程中遇到任何问题或有任何疑问，请随时联系我们的客服团队。

我们会尽快为您解决问题，并提供满意的答复。

再次感谢您选择亚马逊，并对您的支持表示衷心的感谢。

如果您有任何其他问题或需要进一步的帮助，请随时与我们联系。

跨境电商邮件回复模板
尊敬的客户，
感谢您对我们的跨境电商产品及服务的关注和支持。

我们非常乐意为您提供帮助和解答问题。

对于您的咨询问题，我们已经收到了并进行了仔细的审核和分析。

以下是我们的回复：
1. 关于产品价格的问题：我们的产品价格是根据市场行情和成
本考虑而设定的。

我们会尽可能地保持合理和竞争力，同时也会根据市场变化进行适当的调整。

2. 关于物流配送的问题：我们有多种快递和物流配送方式，您
可以根据自己的需求和预算进行选择。

我们会尽最大努力为您提供优质的物流服务，确保您的商品能够安全、及时地送到您手中。

3. 关于订单问题：如果您在下单或支付时遇到任何问题，请及
时联系我们的客服人员，我们会尽快为您解决。

同时，您也可以通过我们的网站或APP进行订单查询和跟踪。

我们一直致力于为客户提供优质的产品和服务，如果您有任何其他疑问或建议，请随时联系我们的客服人员，我们将尽最大努力为您提供帮助和支持。

祝您购物愉快！
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