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沃尔沃体验日经销商指导手册一、介绍本手册旨在为沃尔沃体验日经销商提供全面的指导，确保客户能够获得最佳的购车体验。
通过本手册，经销商将了解到如何提供优质的服务，并帮助客户了解沃尔沃品牌及其特点。
二、客户接待与服务流程1.进店接待：–客户进店后，经销商应友好地迎接客户，并引导其到达指定地点。
–经销商应主动询问客户的需求，并提供必要的帮助。
2.车型展示与试驾：–经销商应向客户展示不同车型的特点和配置，以帮助客户做出明智的购车决策。
–经销商应主动邀请客户进行试驾，以帮助客户更好地了解车辆性能。
3.购车流程解释：–经销商应详细解释购车的各个环节，包括价格、定金、付款方式、保修等内容。
–经销商应解答客户可能有的疑问，并提供必要的文件和资料。
4.费用与服务保障：–经销商应向客户解释购车过程中可能涉及的费用，如购置税、上牌费等，确保客户充分了解相关费用。
–经销商应向客户介绍沃尔沃的售后服务保障，并提供相应的说明和联系方式。
5.交车仪式和售后服务：–经销商应在交车仪式上向客户介绍车辆的使用方法和注意事项，以及保养和维修的建议。
–经销商应向客户详细解释售后服务流程，并提供相关的服务承诺书和保修卡等文件。
三、销售技巧与方法1.主动倾听：–经销商应主动倾听客户的需求和要求，并根据其需求提供合适的解决方案。
–经销商应通过提问和沟通的方式，了解客户的偏好和特殊需求。
2.产品知识：–经销商应对沃尔沃的不同车型和配置有充分的了解，以便能够为客户提供准确和专业的咨询。
–经销商应随时更新自己的产品知识和行业动态，以提供最新的信息和建议。
3.推销技巧：–经销商应使用恰当的推销技巧，如比较分析、样车展示等，以帮助客户做出购车决策。
–经销商应注重个性化推销，针对客户的需求进行差异化的推荐和服务。
4.售后服务：–经销商应向客户介绍沃尔沃的售后服务体系和优势，以提升客户对品牌的信任和满意度。
–经销商应主动为客户提供售后服务，解答疑问，提供维修和保养建议。
Important NotesChassis DimensionsCab Height: +39 mm for CAB-CRW.Front Axle to Back of Cab: +1294 mm for CAB-CRW, +316 mm for CAB-SSLP. D-measure includes a front clearance of 50 mm and for rigid trucks also a subframe of 120 mm.Height can vary ± 20 mm for leaf and ± 10 mm for air suspension.All dimensions are for unladen chassis and any tag axles down. Chassis height used: CHH-LOW.Weight and dimensions are based upon the following tyres:Chassis weight includes oil, water, AdBlue, 0 litres fuel and without driver. Kerb weight can vary ± 3%.Turning diameters are theoretically calculated.Legal weights can differ from country to country.For more detailed weight information, including optional equipment weights, ask your Volvo sales contact to enter your specification into the Volvo WeightChassis Dimensions [mm]WB Wheelbase35003800410044004700500053005600590062006500A Overall Chassis Length6975 7425 7955 8425 8915 9615 9915 10425 10835 11430 11730 D Center of rear axle to front of body 2948 3248 3548 3848 4148 4448 4748 5048 5348 5648 5948 N Rear Overhang (Min.) 2055 1885 2445 2635 2835 2895 2895 3415 3295 3505 3755 NRear Overhang (Max.)2155230525352705289532953295 3505 3615 3910 3910Y Center of Gravity for Payload (Min.) 269 292 316 338 360 381 400 421 451 465 482 Y Center of Gravity for Payload (Max.) 709 771 834 895 958 1022 1079 1141 1208 1266 1324 W Body Length (Min.) 4477 4954 5428 5905 6380 6853 7337 7815 8280 8763 9248 W Body Length (Max.) 5048 5528 6008 6488 6968 7448 7928 8408 8888 9368 9848Chassis Weights [kg]Front Axle 2890 2890 2890 2895 2895 2905 2910 2915 2905 2920 2925 Rear Axle 1165 1180 1200 1215 1240 1285 1285 1305 1305 1345 1350 Kerb Weight4055 4070 4090 4110 4135 4190 4195 4220 4210 4265 4275 Payload (including body, driver, fuel, etc.) 7945 7930 7910 7890 7865 7810 7805 7780 7790 7735 7725Turning Diameter [mm]Turning Circle Diameter Kerb to Kerb 12400 13300 14200 15000 1590016800 17700 18600 19500 20400 21300 Turning Circle Diameter Wall to Wall13700 1460015500 16400 17300 18200 19100 20000 20900 21800 22700Plated Weights [kg]DesignGross Vehicle Weight12000 Gross Combination Weight 15500 Front Axle 4500 Rear Axle 8500■ Standard Equipment □ Optional EquipmentFor more detailed information about cab and powertrain equipment, please refer to separate specification sheets.For all possible options and combinations of options please consult your Volvo sales contact who can create a specification to match your requirements using the Volvo Sales Support system (VSS).■ CHH-LOW Chassis height low - approx. 850 mm above ground level□ CHH-MED Chassis height medium - approx. 900 mm above ground level■ RAD-A2V Rear air suspension, 1 axle - 1 driven□ CAB-CRW Crew cab □ CAB-DAY Day cab □ CAB-SSLP Comfort cab■ EU6SCR Euro 6 emission level with Selective Catalytic Reduction (SCR), particle filter and Exhaust Gas Recirculation (EGR)■ D5K210 Four cylinder diesel engine, 5.1 litre Euro 6 SCR + EGR (Diesel Particulate Filter), 210 hp, 800 Nm□ D5K240 Four cylinder diesel engine, 5.1 litre Euro 6 SCR + EGR (Diesel Particulate Filter), 240 hp, 900 Nm□ ATO1056 I-Sync, Automated manual 6 speed gearbox, 1070 Nm □ ATO8006 I-Sync, Automated manual 6 speed gearbox, 850 Nm ■ STO8006 Manual overdrive 6 speed gearbox, 850 Nm□ ZTO1006 Overdrive 6 speed manual ZF gearbox, 1050 Nm■ EBR-EPG Engine brake with Exhaust pressure governor, EPG■ RSS0819A Rear single reduction solo axle - axle load 8 tonnes, GCW 18.75 tonnes□ RSS1125A Rear single reduction solo axle - axle load 11 tonnes, GCW 25 tonnes□ RSS1132A Rear single reduction solo axle - axle load 11 tonnes, GCW 32.5 tonnesPackages□ DRIVEFL Driver convenience package FL□ VISIFL Visibility package FL - Optimizing the drivers field of vision around the cab□ AIRFLOW Airflow package FL - Includes adjustable roof spoiler, side deflector and sun visor□ AUDIODAB Audio System DAB■ AUDIOPD Audio Preparation DAB kit, incl. DAB-amplifierChassis ■ FST-PAR Front parabolic leaf suspension (normal stiffness)■ FAL4.5 Front axle load 4.5 tonnes □ FAL5.0 Front axle load 5.0 tonnes□ RAL10.6 Rear axle load 10.6 tonnes □ RAL10.9 Rear axle load 10.9 tonnes ■ RAL8.5 Rear axle load 8.5 tonnes □ RAL9.2 Rear axle load 9.2 tonnes □ RAL9.5 Rear axle load 9.5 tonnes□ EBS-MED EBS (Electronic Brake System) medium package ■ EBS-STD EBS (Electronic Brake System) standard package■ RST-AIR Rear air suspension■ SUSPL-E1 Remote control on wander-lead for air suspension levelling with 1 sensor on rear axle□ SUSPL-E3 Integral three dash switches for air suspension levelling control with 1 sensor■ FST6060 Frame section thickness - web 6.0 mm / flange 6.0 mm □ FST7070 Frame section thickness - web 7.0 mm / flange 7.0 mm □ FST8080 Frame section thickness - web 8.0 mm / flange 8.0 mm■ 2BATT170 Batteries 2x170 Ah□ ADR2 ADR adaptation, 1 switch in dashboard, 1 outside on back of cab■ R80P Right 80 litre plastic diesel tank Min volume 80l Max volume 430l■ UL-FUEL Without left diesel tank■ ADTP-R AdBlue tank on right hand side■ WHC-FIX1One fixed wheel chock□ TOWMBRH High mounted towing member, in centre of frame□ C-RO40AG Towing coupling Rockinger 400 G-145■ TOWF-NO1 One front towing device □ TOWF-NO2 Two front towing devices□ TOWR-ONE One rear towing device in frame end cross member□ TREL15 15 pol electrical trailer connector (ADR certified)□ TBC-EC Trailer brake connection, European Community□ RUP-FIX2 Fixed rear underrun protection, EC approved■ RFEND-T Transport mounted one-piece rear fenders□ 2024GSR General safety regulations 2024Rims and tyres □ RT-AL Brushed aluminium rims with std holes (long stud fixing) on allaxles□ RT-ALDP Dura-Bright polished aluminium rims with std holes (long studfixing) on all axles■ RT-STEEL Steel rims on all axles ■ SPWT-F Spare wheel with tyre equal to front wheel □ SWCP-LF Spare wheel carrier on left side in front of rear axle □ SWCP-R Spare wheel carrier transport mounted behind rear axle, onright-hand side (FH, FM)/below frame (FL,□ SWCP-T Spare wheel transport mounted on top of frame ■ SWCP-TP Spare wheel carrier transport mounted with the spare wheel ontop of the frame rails■ JACK-6T Jack, 6 tonnes □ JACK-8T Jack, 8 tonnes□ GAUGE-TP Tyre pressure gaugePowertrain equipment ■ CS39A-O Single plate clutch, plate diameter 395 mm □ TC-HWO Oil cooler for hydraulic transmissions – water/oil■ 1COMP500 Single cylinder air compressor 360 cc / 500 l/min □ AIRIN-FR Front air intake, chassis mounted on right hand side, ahead offront wheel■ AIRIN-HI High air intake □ AIRIN-RL Low air intake, chassis mounted behind cab on left hand side ■ ACL1ST Air cleaner with one filter element □ ACL1ST-S Air cleaner with additional filter element ■ 24AL110B Alternator 110 Ampere □ 24AL130B Alternator 130 Ampere □ CCV-C Closed crankcase ventilation ■ CCV-OX Open crankcase ventilation with oil separator and amaintenance free gas centrifuge■ EST-AID Engine start pre-heating element □ PTER-100 Rear engine mounted clutch independent power-take-off withflange connection (DIN 100 / ISO 7646)□ PTER-DIN Rear engine mounted clutch independent PTO with splinedshaft groove (female) for a close coupled pump (DIN 5462 / ISO 7653)□ PTER1400 Rear engine mounted clutch independent power-take-off withflange connection (SAE 1410 / ISO 7647)□ PR-HF4S PTO transmission, Hydrocar, flange connection, side mounted □ PR-HF4SH PTO transmission, Hydrocar, flange connection, side mounted,high speed□ PR-HF6S PTO transmission, Hydrocar, flange connection, side mounted □ PR-HP4S PTO transmission, Hydrocar, pump connection, side mounted □ PR-HP4SH PTO transmission, Hydrocar, pump connection, side mounted,high speed□ PR-HP6S PTO transmission, Hydrocar, pump connection, side mounted □ PTR-FH5 Rear gearbox mounted Hydrocar S88 PTO with flangeconnection (DIN 90 / ISO 7646) for propeller shaft (450 Nm)(DIN 5462 / ISO 7653) for pump (450 Nm)□ HPG-F101 Gearbox mounted hydraulic pump F1-101, fixed displacement,single flow□ HPG-F41 Gearbox mounted hydraulic pump F1-41, fixed displacement,single flow□ HPG-F51 Gearbox mounted hydraulic pump F1-51, fixed displacement,single flow□ HPG-F61 Gearbox mounted hydraulic pump F1-61, fixed displacement,single flow□ HPG-F81 Gearbox mounted hydraulic pump F1-81, fixed displacement,single flow□ ETC Electronic throttle control - dash mounted switch for PTOspeed controlCab interior■ TAS-DIG4 Gen 4 one day digital tachograph, EC approved (GNSS &DSRC, EU 2020/1054)Cab exterior□ SUNV-B Exterior transparent dark grey front sun visor■ SUNV-PK Exterior front sun visor installation preparation kit (fasteners)□ AD-SIDES Short cab side air deflectors□ BEACON-P Prepared for roof beacons□ BEACONA2 2 amber beacon, roof mounted warning lampsSuperstructure preparations□ FBA-BTF Front body attachments for flexible body□ FBA-BTSF Front body attachments for semi-flexible body□ RBA-T2 Rear body attachments for helper frame□ TAILPREP Tail lift preparation kitServices□ TGW-4G Telematics gateway with 4G modem■ WVTA Whole Vehicle Type Approved■ Standard Equipment □ Optional EquipmentFor more detailed information about cab and powertrain equipment, please refer to separate specification sheets.For all possible options and combinations of options please consult your Volvo sales contact who can create a specification to match your requirements using the Volvo Sales Support system (VSS).。
沃尔沃物流信息服务平台软件需求规格说明书变更记录目录1概述 ............................................................................. ....................................................................... 4 1.1 1.21.3 22.1编写目的 ............................................................................. ...................................................... 4 系统目标 ............................................................................. ...................................................... 4 术语定义 ............................................................................. ...................................................... 7 物流信息服务平台 ............................................................................. .. (9)首页 ............................................................................. ...................................................... 9 物流需求发布 ............................................................................. .................................... 10 物流解决方案 ............................................................................. .................................... 10 物流企业园区 ............................................................................. .................................... 11 物流联盟论坛 ............................................................................. .................................... 12 物流效率测算 ............................................................................. .................................... 12 新闻维护 ............................................................................. ............................................ 14 物流项目发布 ............................................................................. .................................... 14 论坛维护 ............................................................................. ............................................ 15 物流运营数据分析系统维护 ............................................................................. ............ 16 数据字典 ............................................................................. ............................................ 17 网站用户管理 ............................................................................. .................................... 17 平台系统管理 ............................................................................. (21)需求说明 ............................................................................. ............................................................... 9 2.1.1 2.1.22.1.3 2.1.4 2.1.5 2.1.6 2.2 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.2.6 2.2.7物流信息服务平台管理系统 ............................................................................. .. (14)3 4 5 6性能要求 ............................................................................. ............................................................. 23 可维护性, 可扩展性 ............................................................................. .......................................... 24 安全性 ............................................................................. ................................................................. 25 设计约束 ............................................................................. ............................................................. 26 6.1.1 6.1.2 语言约束 ............................................................................. ............................................ 26 系统模型约束 ............................................................................. (26)7 8 9界面要求 ............................................................................. ............................................................. 27 验收标准 ............................................................................. ............................................................. 29 附件 ............................................................................. (30)1 概述1.1 编写目的本文档是北京软通动力科技有限公司（以下简称软通）在沃尔沃（中国）投资有限公司（以下简称沃尔沃）的物流信息服务平台合同基础上编制的。
领克02hb保修保养手册
领克02HB保修保养手册
感谢您选择领克02HB，为了确保您的车辆始终处于最佳状态，我们提供以下保修保养手册，帮助您更好地了解车辆的保养和维护。
1. 保修期限：
领克02HB提供基础保修期限为3年或6万公里，以先到者为准。
在保
修期内发生的合格保修问题，我们将免费提供维修服务。
2. 保养周期：
领克02HB的保养周期根据不同的情况而定，请按照车辆手册的推荐保
养周期进行定期保养。
3. 保养项目：
定期保养内容包括但不限于发动机油更换、机滤更换、轮胎轮毂清洗、制动系统检查等。
具体保养项目请参考车辆手册或咨询经销商。
4. 保养费用：
保养费用根据保养项目和所在地区的不同而有所变化，请及时咨询经
销商或拨打领克客服热线了解具体信息。
5. 保养建议：
为保持车辆的正常使用寿命和性能，请您遵守以下保养建议：
- 按时进行保养，遵循车辆手册中的保养周期。
- 选择正规经销商进行保养和维修。
- 使用领克推荐的原厂零部件进行更换。
- 注意保持车辆清洁，定期清洗车身和底盘。
- 定期检查轮胎胎压，并进行调整。
- 注意行驶操作，遵守交通规则。
温馨提示：
本手册仅提供一般性的保修保养信息，请在使用车辆前仔细阅读并了
解车辆手册中的详细保养说明。
对于更具体的保养问题，请咨询领克
经销商或拨打领克客服热线。
领克02HB是一款结合高性能和舒适性的车型，我们期望您能充分体验其卓越的驾驶感受和优质的服务。
如有任何疑问或需要帮助，请随时联系我们。
祝您驾驶愉快！。
