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2015年下半年商务英语中级备考模拟试题(1)Ⅰ.Listening: 20%(听力，20分)Section ADirections: Listen carefully and fill in the blanks with the words or phrases you’ve heard.The terms of payment are an important part of the business . From the seller’s point of view, the best terms would be full payment at the time of sale, while the buyers would have the goods before making payment. Importers and exporters are each other by thousands of miles. This adds to the difficulties of coming to an on how payment should be made.Section BDirections: Listen to the tape and translate the sentences into Chinese.1. 2 3 4 5 .Section CDirections: In this part, you will hear 5 short conversations between two speakers. At the end of each conversation, there will be a question about what was said. After you hear a conversation and question about it, read the four answers on your paper and decide which is the correct answer to the question you have heard.( )1.A. He wants a piece of each type.B. He can’t tear either piec e of the cloth.C. The pieces of cloth are made by a secret process.D. The pieces of cloth seem identical to him.( )2.A. The woman is unwilling to discuss the plan.B. The man suggests that the woman make a new plan.C. The man and the woman have already prepared their plan.D. The man and the woman don’t know how to prepare a plan.( )3.A. Choose any one.B. Don’t do anything.C. Make better use of his time.D. Fill out the pink form first.( )4.A. Invite the man to visit her house.B. Talk to her secretary on the phone.C. Meet her secretary first.D. Go to meet Ms. Lin immediately( )5.A. He has been told to call back.B. He is talking on the phone.C. He is not in at the moment.D. He is going out this afternoon.II.Reading & Comprehension: 40%(阅读与理解，40分)Section ADirections: There are ten incomplete sentences in this section. For each sentence there are four choices marked A, B, C and D. Choose the ONE that best completes the sentence. Then write down the right answer in the brackets for each sentence. This section totals 10 points, one point for each sentence.( )1.We can supply all the bicycles you required ____________ stock and are arranging shipment by M.V. Mermaid.A. forB. fromC. toD. against( )2.We would like to remind you that the __________ L/C must reach us before March 10so that we can make shipment in good time.A. coveringB. coverC. coveredD. being covered( )3.We have received your letter of 28 March, ___________ us to modify the previous arrangements for the shipment of the captioned order.A. askedB. to askC. being askedD. asking( )4.In our letter of May 5, we made __________ clear that shipment is to be effected in June.A. youB. themC. thatD. it( )5.We always deal _______________ payment by sight L/C.A. withB. inC. atD. on( )6.This offer is _____________ to your reply reaching us before the 20th of February.A. subjectingB. subjectC. subjected D to subject( )7.____________ we are appreciating the good quality of your black tea, we regret that your price appears to be on the high side.A. WhileB. WhenC. HoweverD. Therefore( )8.We hereby authorize you to ___________ on us at 60 days after sight to the extent of USD20,000.00.A. openB. establishC. drawD. build( )9.If parties to a contract desire to settle disputes, an arbitration clause is usually made in the contract well before a dispute _____________ .A. risesB. arisesC. lookD. appear( )10.Some customers requested us to _____________ our price because they considered it too high.A. put downB. get downC. take downD. bring downSection BDirections: There are ten blanks in the following letter. You are required to choose the best one from the given four choices marked A, B, C, and D. Then write down the correct answer in the brackets. This section totals 10 points, one point for each blank.Dear Mr. BushThank you for your 1 of January 5 for our Beauty Brand Blouses.We are now exporting 2 of various brands, among which Beauty Brand is the most famous. They are in great 3 abroad and our stocks are running 4 quickly. They are popular not only for their novel design, but also for the reasonable prices. We are confident that once you have tried our blouses, you will place repeat orders with us 5 large quantities.As you requested, we are now 6 as follows:Price: US$600 per dozen CIF New YorkTerms of Payment: By sight L/C to be opened through a bank to be 7 by the Sellers.Shipment: In March 2007.Please note that we do not allow any commission 8 our blouses, but a discount of 5% may be 9 if the quantity is more than 1,000 dozen.The above offer is made without 10 and is subject to our final confirmation.We hope that you will place an order with us at an early date.Sincerely yours( )1. A. request B. enquiry C. acquisition D. requirement( )2. A. blouses B. woman blouses C. woman shirts D. lady shirts( )3. A. need B. want C. require D. demand( )4. A. up B. off C. down D. away( )5.A. at B. for C. in D. with( )6. A. ordering B. offering C. placing D. advising( )7. A. agreed B. approved C. acceptable D. covered( )8. A. on B. in C. of D. at( )9. A. provided B. supplied C. furnished D. granted( )10. A. promise B. duty C. engagement D. onusSection CDirections: There are two passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice. Then write down the correct answer in the brackets for each question or statement. This section totals 20 points, two points for each question.Passage OneWhat a lovely place Xerox is to work Kim Moloney, a client services executive, can’t say enough nice things about her employer. ‘It’s a very special environment,’ she says. ‘People describe Xerox as a family and I was amazed at the number of people who have worked here for so long.’ It’s tempting to take Moloney’s comments with a pinch of salt, especially considering that when you’ve been working somewhere for only two years, as she has at Xerox, everyone seems old and established. But there’s truth behind her enthusiasm.Take Carole Palmer, the group resources director. She joined Xerox in 1978 as a temp and has been in her present role for seven years. ‘Xerox has been good to me over the years,’ she says. ‘It has supported me through qualifications … and last year I took part in the vice-president incumb ent program.’ Human resources is taken seriously at Xerox, Palmer says, and the company has a policy of promoting from within (which would explain Moloney’s amazement at her colleagues’ longevity). The company takes on only fifteen to twenty graduates each year and Moloney was part of an intake who joined having already acquired a couple of years’ work experience. She started as a project manager for Xerox Global Services before moving into sales. Now her responsibility is to‘grow and maintain customer relationships’.Moloney is based at the head office in Uxbridge. ‘It’s great in terms of working environment,’ she says. ‘We’ve just got a new provider in the canteen and … we have brainstorming rooms and breakout areas.’ Much of Moloney’s role is visiting clients, so she doesn’t have a permanent desk at head office. ‘I’m a hot-desker, which is good because you get to sit with different people in the hot-desk areas. And you’re given a place to store your things.’ Head office staff numbers between 1,200 and 1,500 people, Palmer says. The company has four other main offices in the UK. The nature of the organization, which encompasses sales and marketing, global services (the biggest division), developing markets,research and development and manufacturing, means that the opportunities at the company vary from service engineers to sales roles and consultants.Perks include a final-salary pension scheme and various discount schemes. The reward and recognition scheme is a little different, and rather nice: ‘Each manager has a budget every year to recognize and reward staff,’ Palmer says. ‘It can be in the form of a meal for two, or a bottle of wine. It can be up to £1,000. There’s the recognition, and then there’s putting money behind it.’ Moloney, however, likes the non-cash rewards. ‘Xerox takes care of all its staff but it also recognizes the people who put in the added effort,’ she says. ‘It offers once-in-a-lifetime incentive trips, and recently I organized a sailing trip for my team.’The idea of working abroad with the company appeals to her, and she says that her career goal is to be part of the senior management team. Here’s another employee, it would seem, who is in it for the long haul.( )1.The journalist of this article thinks that .A. staff at Xerox are not telling the truth abut the company.B. Xerox offers great benefits to staff.C. Xerox is the best company in the world.D. Xerox has the best working environment.( )2.The company tends to find its new manager .A. only form graduatesB. on training coursesC. from existing staffD. from job markets( )3.What does the phrase “to take on” in the sentence “The company takes on only fifteen to twenty graduates each year and …” of the second paragraph mean? .A. To trainB. To employC. To interviewD. To maintain(A)( )4.As well as recognizing its staff through promotion, Xerox .A. gives cash bonusesB. gives unpaid leave to take trips of a lifetime.C. provides a number of perks.D. provides huge end-of-year bonuses.( )5.One common feature of Xerox staff is that they tend .A. to work hardB. to get promotedC. work longer hours each dayD. not to change employerPassage TwoEven if you get work done and generally get along with co-workers, you could have habits that bug your boss (not to mention your officemates). While these quirks may not necessarily get you fired, they certainly can keep you from climbing the corporate ladder. We’ve uncovered a number of habits that bug your boss and offer tips on how to avoid them.According to LaRhonda Edwards, a human resources manager with thirteen years of HR experience, tardiness is one of the biggest concerns for managers. “If the normal work day starts at 8 o’clock, then the expectation is that you’re in t he office ready to start your day,” she explains. Her advice to the chronically late? “Plan ahead,” she urges. “If you live 50 minutes away, you don’t leave 50 minutes early. Tag on extra time and anticipate road blocks.” Some people even set their clocks a few minutes early to ensure that they’re on time. Different bosses prefer different modes of communication. Lindsey Pollak, a workplace expert and author of Getting from College to Career, says if you text your boss and she prefers in-person meetings, “either your information won’t get across or you’ll irritate [her].” Fortunately, there’s a simple fix: ask your boss how and when to send updates. If you’re too shy to ask outright, then Pollak suggests observing how they communicate with you. “If you have a boss who communicates once a day by email, that’s the boss’ preferred frequency and method of communication,” explains Pollak.A cluttered, messy work space can give your boss the impression that you’re lazy or disorganized, so try to keep your desk ne at. “Never put more on your desk than you’re going to work on for the day,” recommends Edwards. “At the end of the day, make sure you set up for the next day. I may be working on five things at once, but at the end of the day, they’re gone, and I set up for the next day.” Most managers would rather you ask a question than make a mistake, but many questions can be answered on your own. “Is this something you could Google or ask a colleague?” wonders Pollak. “The internet is so vast that a lot of information you can get yourself.” If you must approach your boss with a question or issue, then Pollak recommends brainstorming beforehand. “Rather than saying ‘This client is terrible. What should I do?’ think about potential solutions,” she says.Cell phones are practically ubiquitous in the workplace these days, but it’s still disruptive and disrespectful when they go off during a meeting. Edwards says that you should, “put your cell phone on vibrate or leave it in your own office so it’s not a distraction.” That way you won’t be tempted to text either( )6.According to the article, how many pieces of advice are offered here? .A. TwoB. ThreeC. FourD. Five(B)( )7.What is this article about? .A. How to be successful in the workplace.B. How to communicate with your boss.C. How to avoid quirks that annoy your boss.D. How to utilize your mobile phones at work.( )8.What does the phrase “to get across” in the sentence “…she prefers in-person meetings, “either your information won’t get across or you’ll irritate …” of the second paragraph mean? .A. To be communicatedB. To be passedC. To be promotedD. To be anticipated(A)( )9.According to the article, which of the following modes of communication is the best when communicating with your boss? .A. Any ways you think are appropriate.B. In-person meetings.C. Correspondence.D. The way your boss communicates with you.(D)( )10.Which of the following statements is not mentioned?A. Employees should pay respect to their bosses anytime.B. Employees should plan beforehand so as to show up at work on time.C. Employees should not let their mobile phones go off during meetings.D. Employees should keep their desks neat and organized.(C)III.Business Translation: 20%(商务翻译，20分)Section ADirections: There are ten terms in this section. Translate the English terms or phrases into Chinese and the Chinese terms or phrases into English. Then write down the translation on the paper. This section totals 10 points, one point for each term.1.sales literature2.bulk cargo3.weight memo4.shipping advice5.operative instrument6.不可抗力7.往来行 8.单独海损9.索款通知书10.销售确认书Section BDirections: Translate the following five Chinese sentences into English. Then write down the translation on the paper. This part totals 10 points, two points for each sentence.1.请报你方最低的CIF上海价，并注明最早交货期。
商务英语期末复习资料Part I Translate the following English words into Chinese.1. bill of exchange 2. sight draft 3. irrevocable L/C 4. penalty 5. money of payment 6. usance L/C 7. money of account 8. promissory note 9. commercial draft 10. advising bank 11. Force Majeure 12. combined transport document Part II . Translate the following Chinese words into English1. 佣金佣金2. 单价单价3. 承兑承兑4. 贴现贴现5. 受益人受益人6. 独立代理独立代理7. 支票支票 8. 进口许可证进口许可证 9. 背书 10. 补偿贸易 11. 折扣折扣 12. 示票 13. 跟单托收 14. 经销经销 15. 索赔索赔16. 商业发票 17. 保险凭证保险凭证 18. 汇率汇率19．检验证书．检验证书 20. 保兑保兑Part III Write down the full name of the following abbreviations and the translations.1. D/P2. M/T3. CIF4. D/A5. T/T6. B/LPart IV Decide whether the following statements are true or false by writing “T” for true and “F” for false in the bracket besides each statement.1. International trade is only the exchange of goods between nations. 2. The distributor gains profits from the price difference at which he buys and resells the goods. 3. In reality, the quantity of goods shipped must be exactly the same with that stipulated in the contract. 4. Partial shipment means that the goods under one contract are shipped in different terms or by different lots. 5. A unit price consists of four parts: currency unit, unit price figure, measuring unit and price terms. 6. The buyer will inform the seller the opening of L/C and pass the L/C to the seller. 7. In counterpurchase, the value of countertrade goods has to equal that of the export. 8. Whether sale by buyer ’s sample or by seller ’s sample, the quality of the commodities should be strictly same as sample. Otherwise, it should be stipulated in the contract clearly. 9. Transshipment may increase the cost of shipment and the possibility of delay in delivery of commodities. 10. In international trade, if All Risks was covered, any loss caused by any reason on the way can be compensated by insurance company. 11. Under the the term term term of of of D/A, D/A, D/A, it it it is is the the bank bank bank in exporter in exporter ’s s country country country who who who makes makes makes acceptance acceptance acceptance to to to the the the draft draft draft and delivers and delivers documents to the importer. 12. Landed quality and weight means that the inspection carried out at the port of destination will be final. 13. When EXW or DDP is used, the commodity is generally inspected in the exporting country. 14. “USD200 per M/T CIFC2 London ” means that the seller will receive 200 US dollars for per metric ton. Part V Fill in the blanks with the best choice.1. Who has the exclusive right of selling the goods in a marketing area at the price he fixes? ___. a. Consignor b. Exclusive distributor c. Exclusive agent d. Bidder 2. When the seller only pays freight for the goods up to arrival at the port of destination, the term is _____. a. FOB b. CFR c. DDU d. CIF 3. Partial shipment may be necessary when ____. a. direct liners are not available b. the amount of the cargo is very small c. the shipping date is very close d. the export covers a large amount of goods 4. The goods concluded on the CIF basis have been burnt because of the fire after being loaded, then ____. a. the loss is due to the seller b. the seller asks the insurance company for compensation c. the buyer asks the insurance company for compensation d. the loss is due to the party who pays the freight 5. In the following terms of settlement, which is the most risky one for the seller? ____. a. T/T in advance b. D/A c. D/P at sight d. D/P after sight 6. 6. When When When ____ ____ ____ happens, happens, happens, the the the party party party that that that fails fails fails to to to perform perform perform the the the contract contract contract is is is allowed allowed allowed to to to relieve relieve relieve liabilities liabilities liabilities of of of the the non-performance. a. war b. world market price goes up c. manufacture fault d. currency devaluation 7. Which is NOT the example of trade barriers? _____. a. Tariffs b. Quotas c. Import duties d. Income tax 8. In international trade, the seller ships the goods to the buyer when there is no purchase made. The seller retains title to the goods until the buyer has sold them. This is ___. a. bidding b. agency c. consignment d. distributor 9. Which stipulation of the date of shipment is often used in a contract? ____. a. One day b. Within several days after the L/C has been received c. Prompt shipment d. Concrete shipment time 10. Particular additional coverage of CIC ____. a. can be covered alone b. can’t be covered alone c. can be covered alone when more than two of them are covered d. can be covered alone when only one of the insured applies for insurance 11. Which one of the following quotations is wrong? a. FOB QINGDAO USD10.00/PC b. CIF LIVERPOOL GBP125.00/MT c. FOB SHANGHAI $15.25/PC d. FOB JINAN USD2.00/KG 12. Under CIF, freight on the B/L is marked as ____. a. Freight Prepaid b. Freight Collect c. Freight Pre-payable d. Freight Unpaid 13. Based on whether the goods are loaded or not, the B/L can be classified into ____. a. clean B/L and unclean B/L b. direct B/L and transshipment B/L c. straight B/L and order B/L d. on board B/L and received for shipment B/L 14. A company exports 50 tons of wheat, the seller delivers the extra 2 tons, then the buyer should ____. a. accept 52 tons b. refuse to take 52 tons c. accept extra 1 ton d. refuse to accept extra 2 tons Part Part VI VI . Translate Translate the the the following following following English English English sentences sentences sentences into into into Chinese Chinese Chinese or or or Chinese Chinese Chinese sentences sentences sentences into into English 1. FOB means that the seller delivers when the goods pass the ship ’s rail nominated by the buyer at the named port of shipment. 2. Total amount, as its name suggests, is the sum of the money for one business transaction. It equals to the unit price multiplied by the quantity of the goods. 3. Generally speaking, the L/C should arrive to the seller at least 15 days before the time of shipment to allow sufficient time to check and amend, if necessary, the L/C and to arrange shipment. 4. Under an FOB, CFR or CIF contract, port of shipment is usually proposed by the exporter and is stipulated in 1. 汇票汇票 2. 即期汇票即期汇票3. 不可撤销信用证不可撤销信用证 4. 罚金罚金5. 支付货币支付货币 6. 远期信用证远期信用证7. 计价货币计价货币 8. 本票本票9. 商业汇票商业汇票 10. 通知行通知行不可抗力不可抗力 12. 多式联运单据多式联运单据commission unit price accept/acceptance discount beneficiary factor check import license 9. endorse/endorsement 10. compensation trade 11. discount/allowance presentation documentary collection distribution 15. claim 16. commercial invoice insurance certificate 18. exchange rate 19. inspection certificate 20. confirm/confirmation Part V Fill in the blanks with the best choice.（每小题2分，共20分）1—5 b b d c b 6—10 a d c b b 11—14 c a d a Part VI . Translate the following English sentences into Chinese or Chinese sentences into English （英译中每小题2分，中译英每小题3分，共25分）1. FOB 是指货物越过指定装运港买方指派的船只的船舷时，卖方就完成了交货义务。
国际商务英语复习资料国际商务英语复习资料在当今全球化的时代，国际商务英语的重要性日益凸显。
无论是从事国际贸易、跨国公司工作，还是希望扩大自己的职业发展空间，掌握国际商务英语都是必不可少的。
为了帮助大家更好地复习和掌握国际商务英语知识，本文将提供一些复习资料和方法。
一、商务词汇商务词汇是国际商务英语的基础，掌握一定的商务词汇是进行商务交流的前提。
在复习过程中，可以通过背单词、阅读商务文章等方式来积累商务词汇。
此外，还可以使用商务英语词汇书籍、在线词汇工具等辅助工具来巩固记忆。
二、商务写作商务写作是国际商务英语的重要组成部分。
在商务写作中，要注意使用正式、准确的语言表达自己的观点和意见。
在复习过程中，可以通过模仿商务邮件、商务报告等文档来提升自己的商务写作能力。
同时，也可以阅读商务英语写作指南，学习商务写作的常用句型和表达方式。
三、商务口语商务口语是进行商务交流的重要方式。
在商务口语中，要注意语速、语调、表达清晰等方面。
在复习过程中，可以通过与他人进行商务对话、模拟商务谈判等方式来提升自己的商务口语能力。
同时，也可以参考商务英语口语教材，学习商务口语的常用表达和场景对话。
四、跨文化交际国际商务英语不仅仅是语言的学习，还包括了跨文化交际的能力。
在国际商务交流中，不同的文化背景和价值观会对商务活动产生影响。
在复习过程中，可以通过学习不同国家的商务礼仪、文化差异等来提升自己的跨文化交际能力。
同时，也可以参加国际商务交流活动，与外国商务人士进行交流，亲身感受跨文化交际的挑战和机遇。
五、实践应用复习国际商务英语不仅仅是理论的学习，更重要的是能够将所学知识应用到实践中。
在复习过程中，可以通过参加商务英语角、进行商务模拟演练等方式来锻炼自己的实践应用能力。
同时，也可以参与国际商务项目、实习等机会，将所学知识运用到实际工作中，提升自己的实际操作能力。
总结起来，国际商务英语的复习资料包括商务词汇、商务写作、商务口语、跨文化交际等方面。
2015年BEC高级经典备考资料汇总
为大家分享一下BEC高级经典复习资料。
为了节省篇幅空间，方便阅读，所以按照以下方式清晰呈现。
大家下载文章后ctrl+单击左键即可查看内容，
方便实用。
请大家放心实用本资料。
01.BEC高级考试个人介绍（简历）常用词汇整理
03.BEC听力场景句型分类整理(共8期)
04.BEC听力技巧介绍
06.BEC阅读答题技巧-抓住连词
07.BEC阅读答题策略
08.BEC高级写作指导
09.BEC高级写作范文汇总
10.BEC高级口语考试技巧整理
11.BEC高级口语复习指导
13.BEC高级口语考试真题整理
14.BEC商务英语常用精选句型100句
15.BEC高级口语考试-问题的讨论和解决题型答题技巧
16.BEC口语中高频犯错词汇小整理
17.商务口语900句经典资料分享
18.BEC高级考试考试基础介绍
19.BEC高级自学教程
20.BEC高级考试真题&答案（一）
21.BEC高级考试真题&答案（二）
22.BEC高级考试真题&答案（三）
23.BEC高级考试真题&答案（四）。
Model Test for BEC-PREADING AND WRITING 1 hour 30 minutesREADINGPART ONEQuestions 1-5· Look at questions 1-5.· In each question, which sentence is correct?· For each question, mark one letter (A, B or C) on your Answer Sheet.MartinRe: Soledad Ramirez’s visit to March finance conference.Hotel booking extended by one night as she has requested; location unchanged.Bettina1．Soledad Ramirez has askedA for a hotel closer to the conference centre.B to stay at the hotel longer than planned.C for confirmation that her conference accommodation is available.We may use your contact details to send to companies whose services may be of interest to you,2． A You are advised to contact a different company for the required information.B Your services could be of interest to a range of companies.C Some other companies might be given information about you.Please noteStaff should contact the supplier’s technicians if there is a fault and not attempt to repair the printer themselves.3． Staff are expected toA try to fix minor faults with the printer.B report any faults with the printer.C inform their colleagues about faults with the printer.．4. Staff will now receive expensesA monthly from petty cash.B along with their salaries.C as a separate cheque.5．A As Marshalsea is satisfied with its trials, it will refurbish stores in the autumn.B Marshalsea hopes it will see improved results this autumn after refurbishing all its stores.C If Marshalsea is satisfied with the results of its experiments, stores will be refurbished. PART TWOQuestions 6-10· Look at the list below. It shows the contents of a business magazine.· For questions 6-10, decide which section (A-H) would be most suitable for each person or company on the opposite page.· For each question, mark one letter (A-H) on your Answer Sheet.· Do not use any-letter more than once.6．The Chief Executive of a newly merged manufacturing company wishes to read about ideas for raising output without increasing costs.7．A retail chain’s senior management wants to find out about relocating managerial authority and responsibility to lower levels in the organisation.8．A recently appointed Purchasing Officer needs to learn what to look for when deciding which firms to buy goods from.9．A chain that sells computer games would like ideas for improving the design and layout of its outlets.10．The new Chief Executive of a major electronics manufacturer wants to see if his appointment is mentioned in the magazine.PART THREEQuestions 11-15· Look at the graph below. It shows the average share prices of three companies - GrantInternational, HDC Union and the Lindel Group - over a nine-year period.· Which year does each sentence (11-15) on the opposite page describe?· For each sentence, mark one letter (A-H) on your Answer Sheet.· Do not use any letter more than once.11．Although the share price for HDC Union rose and that of Grant International peaked, the share price of the Lindel Group experienced a decline.12．While the share price for Grant International fell, those for HDC Union and the Lindel Group increased by approximately the same amount.13．Although HDC Union’s share price decreased in value, Grant International’s remained steady and the Lindel Group continued its recovery.14．Grant International’s share price experienced an upturn, while the share price for both HDC Union and the Lindel Group declined.15．HDC Union equalled previous highs in its share price, and Grant International and the Lindel Group also demonstrated an increase.Questions 16-22· Read the article below about an insurance company.· Are sentences 16-22 on the opposite page ‘Right’ or ‘Wrong’? If there is not enough information to answer ‘Right’ or ‘Wrong’, choose ‘Doesn’t say’.· For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet.GOOD NEWS FROM AN INSURANCE COMPANYFor the fifth year in a row, the Loyalty Insurance Company has cut the cost of its house insurance. More than a million people with homes insured by the company will benefit from decreases of between two and four per cent on the amount they will have to pay this year. This move goes against the market trend, with other insurers increasing rates by an average one per cent.‘The level of claims has been lower than usual over this period, allowing us to make these welcome reductions,’’ says Malcolm Broad, Loyalty’s General Manager.Although the cost of insuring a car with Loyalty has increased by six per cent this year, it is still the smallest rise in the insurance industry; most other companies’rates are, on average, ten per cent higher than they were last year.‘The company has always believed in passing on any improvement in its financial position to its customers,’ says Mr Broad. ‘Without doubt, this has led to a continual expansion of our business over the past few years.’16．This is the first year that Loyalty customers are paying less for their house insurance.A RightB WrongC Doesn’t say17．Insuring a house with Loyalty will be at least four per cent cheaper than last year.A RightB WrongC Doesn’t say18．Loyalty is performing in a different way from other insurance companies.A RightB WrongC Doesn’t say19．This year, Loyalty has had the lowest number of claims ever recorded.A RightB WrongC Doesn’t say20．Loyalty’s car insurance is currently the cheapest available.A RightB WrongC Doesn’t say21．It is Loyalty’s policy to share its success with its customers.A RightB WrongC Doesn’t say22．Malcolm Broad says that Loyalty’s business started to grow last year.A RightB WrongC Doesn’t sayQuestions 23-28· Read the article below about a service which helps companies in difficulties.· For each question (23-28) on the opposite page, choose the correct answer.· Mark one letter (A, B or C) on your Answer Sheet.THE INDEPENDENT EXECUTIVE SERVICEHow troubled businesses can benefit from the skills and experience of independent directorsNeed a chairman in a hurry? An emergency finance director to sort out your cashflow problems? A leading venture capital company has set up a service which provides companies with temporary executives to help them out with particular tasks or periods of development. Michael Mann helped establish the Independent Executive Service (IES) in the late eighties and, as Director of the company, has led its expansion into markets at home and abroad.The idea is simple. The skills that make a good businessperson who can launch a new business are quite different from those needed to run a medium sized, mature operation. They are certainly not the skills needed if the business gets into difficulties, as can easily happen with fast-growing companies. It is in situations like this that the IES steps in.It recruits people who have spent their careers in management, usually entrepreneurs themselves who have built up their own businesses and then sold them. The prospect of spending a limited time in a wide range of businesses is attractive to them. They want to do more in business, but don’t want to go through the start-up process themselves again. As Mann explains, ‘Most have experience of running their own companies and sorting out problems associated with a high growth phase - this work comes naturally to them.’‘After preliminary discussions with the client company’s HR Manager, we introduce five or six candidates to their Board of Directors. They then select the IES executive who best fits their requirements,’says Mann. ‘We provide independent directors to many troubled companies, including those that we have already provided venture capital for. The service is free to these existing clients. For a fee, we also help out other companies which we think have a good recovery potential. Additionally, we have a great deal of repeat business from satisfied customers who buy our services again to help with a later stage of expansion.’According to Mann, the first step for independent executives is often to establish how a business is meant to be run. ‘In many small businesses, it is often unclear to Board members who is responsible for what in the company. Another common starting point is helping the existing management avoid bankruptcy. Only then is it possible to turn to more long-term issues.’23．What service does the IES provide?A It hires out short-term directors to companies.B It advises companies on the recruitment of new directors.C It gives directors independent guidance on setting up new companies.24．What is the idea on which the IES is based?A Different market sectors require different kinds of business skills.B Even skilled businesspeople need help in situations new to them.C Specialised leadership skills are needed to achieve fast growth.25．Why do many IES executives like working for companies for limited periods?A They are intending to start up other companies in the future.B They are running their own companies at the same time.C They like the variety of working in many different companies.26．Who makes the final decision about which executive will join a particular company?A the IES executiveB the HR ManagerC the Board of Directors27．The IES offers its services without charge to companies itA has already invested in.B has previously provided directors for.C believes have a good chance of recovery.28．IES executives often work with directors who areA unsure of their exact roles within their companies.B unclear about the causes of their companies’ difficulties.C unaware that their companies are close to bankruptcy.PART SIXQuestions 29-40· Read the introduction below to a business reference book.· Choose the correct word to fill each gap from A, B or C on the opposite page.· For each question (29-40), mark one letter (A, B or C) on your Answer Sheet.Quick answers to key business questionsThe information contained in this business reference book is directly useful to you and your business. (29) ______ there is a lot of statistical material currently available, it tends to be about (30) ______ industry or group of industries in particular. (31) ______ is not terribly helpful to know what is (32) ______ on in the pet-food industry if you (33) ______ a chain of travel agencies. And knowing (34) ______ businesses in the UK spend on training in total tells you very (35) ____ about your own training budget.The information provided in the book is based entirely on British data, and is relevant to businesses throughout the UK. Companies abroad do (36) ______ things very differently, and if overseas research information were built into the data, this could (37) ______ in inaccuracies in the figures.This book will (38) ______ you with business data that is useful for all types of businesses, (39) ______ it will apply to you whichever business you are (40) _____. It starts with the questions you might be expected to ask and then tries to answer them.29．A Although B Despite C Unless30．A the B one C every31．A There B It C This32．A getting B taking C going33．A keep B run C work34．A how B whose C what35．A little B few C less36．A other B any C some37．A result B lead C cause38．A produce B offer C supply39．A but B so C whereas40．A in B for C atPART SEVENQuestions 41-45· Read the two emails below,· Complete the form on the opposite page.· Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on Answer Sheet.Lightwood LtdPrinting Order FormName of printing company: (41) ____________________Type of document: (42) ____________________Date required: (43) 1st ______________ 2009Quantity required: (44) ____________________Requested by (full name): (45) ____________________WRITINGPART ONEQuestion 46· You have just received a message that a new client, Jorge Ruiz, is arriving at your office tomorrow afternoon at 2 o’clock,· Write a memo to your secretary, Helen Jones:· telling her about Mr Ruiz’s visit· explaining why you might be late· telling Helen what to do with Mr Ruiz until you arrive.· Write 30-40 words on your Answer Sheet.PART TWOQuestion 47· Read part of a letter below from Susan Dalton, the Sales Manager of a company that produces screens for computers.· Write a letter to Ms Dalton:· explaining what your company does· saying why your company is interested in the product· enquiring about the possibility of a discount· suggesting a date for a demonstration.· Write 60-80 words on your Answer Sheet.· Do not include any postal addresses.Dear Ms DaltonLISTENING 40 minutesPART ONEQuestions 1-8· For questions 1-8, you will hear eight short recordings,· For each question, mark one letter (A, B or C) for the correct answer, · After you have listened once, replay each recording.1．Which graph is the man talking about?2．Which jobs will be created when the company relocates?A customer service advisersB packing assistantsC delivery drivers3．Why are the brochures late?A staff illnessB faulty vehiclesC broken machinery4．What will Mediband’s new owners do?A employ fewer staffB relocate the companyC expand production5．When will the sales conference be held?6．Which chart shows exports of mobile phones this year?7．Which day is the meeting arranged for?8．Why is the man phoning the suppliers?A to report a problemB to order a partC to request informationPART TWOQuestions 9-15· Look at the notes below.· Some information is missing.· You will hear a man giving information about gifts to order for staff who have performed well. · For each question (9-15), fill in the missing information in the numbered space using a word, numbers or letters.· After you have listened once, replay the recording.NOTESWebsite: (9) www __________________Order:15×silver calculators at (10) ￡ _____________________each5×leather picture holders at ￡42 eachSize: (11) ____________________by 30 cm1×￡95 (12) _________________Gift Desk SetMark’s mobile: (13) 07950 ______________________Call him before (14) ___________________ tomorrowOrder must be here by (15) _______________________ AprilPART THREEQuestions 16-22· Look at the notes below about a marketing conference.· Some information is missing.· You will hear part of a report to colleagues about the marketing conference.· For each question (16-22), fill in the missing information in the numbered space using one or two words.· After you have listened once, replay the recording.PART FOURQuestions 23-30· You will hear a radio interview with a successful businessman called Nigel Player, who runs an airline on the island of Alderney.· For each question (23-30), mark one letter (A, B or C) for the correct answer.· After you have listened once, replay the recording.23．Where was Nigel Player’s first job?A at a transport companyB at a bankC at an electronics firm24．Nigel Player left his successful career because he wanted toA retire from the business world.B start a new business.C write a business book.25．Nigel Player decided to open a food shop in Alderney becauseA he found the food shops there unsatisfactory.B there were not many food shops there.C he was able to buy an existing shop quite cheaply.26．Why wasn’t Nigel Player satisfied with the existing airline?A It charged him too much.B It was unreliable during the holiday season.C It only operated in the summer.27．Nigel Player felt bringing food to Alderney by boat would be tooA expensive.B difficult in bad weather.C slow.28．Nigel Player decided to run a passenger airline service becauseA his supermarket customers persuaded him to.B the other airline only operated twice a week.C it seemed more profitable than his retail business.29．What most helped Nigel Player run a passenger airline?A having friends already in the businessB understanding the financial backgroundC knowing about flying freight30．What does Nigel Player say is the secret of his company’s success?A its commitment to customer serviceB its commitment to expansionC its commitment to employing local people。
2015英语BEC中级复习经典资料
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1. 2015 BEC中级考试必备词汇
2. BEC考试中高级考试词汇整理（共13期）
3. 2014 BEC考试词汇详解
4. BEC听力场景句型分类整理(共8期)
5. BEC听力技巧介绍
6. 商务英语中级听力考试四大破解方法
7. BEC中级阅读考试复习指导
8. BEC阅读答题策略
9. BEC中级写作辅导教程
10. BEC中级作文考试复习指导
11. BEC中级历年写作真题&答案汇总
12. BEC中级写作常用句型整理-观点类
13. BEC中级口语考试常见情景辅导（updating）
14. BEC中级口语复习指导
15. BEC中级口语考试真题整理
16. BEC中级口语考试真题分享
17. BEC中级历年真题分享
18. BEC中级教材翻译答案
19. 国际商务英语等级考试（中级）考试大纲。
branch office entrance feeregular pricespecial pricewarrantyhead officeexpiry date 有效期限；终止日期 wrapping 包装纸，包装材料compensate for 赔偿 net profit 净利，纯利 Trademark 商标 Patent 专利 Intellectual Property Rights 知识产权 certificate 证书，证明 infringement 侵权 patent right 专利权 Patent Office 专利局 patent certificate 专利证书 exclusive right 专有权，专营权利 breakage 破碎险 invoice 发票 invoice value 发票金额 economy class 经济舱 business class 商务舱 departure time 起飞时间 arrival time 到达时间boarding card 登机牌 return ticket 往返票 Customs Declaration Card 海关申报卡 overcome the jet leg 倒时差 get down to business 开始谈正事 warehouse 仓库 stock 库存 delivery 递送，交货 conveyor belt 传送带 press release 新闻稿 cost-effective 节约成本的 prime-time 黄金时段 short clips 宣传短片 product launch show 产品发布会 market share 市场份额 business advertising 商业广告 target audi9. refreshment 茶点 ence 目标对象 take the minutes 作会议记录 gift voucher 礼券 free trial 免费试用 tie-in promotion 搭售 raffle sales 抽奖销售 outstanding debt 未偿债务 economic outlook 经济前景purchasing power 购买力profit margin 利润率分公司 入场费 正常价格 特价 （质量）保证 总公司enquiry （或inquiry ）询价，询盘；询问 enquiry note 询价单sample 样品 sample cuttings 剪样 sample book 样品本 quotation n.行市；报价 catalogue 商品目录 illustrated catalogu 带有插图或照片的目录 brochure /pamphlet 商品小册子 indicative price 参考价格 export n ・ 出口；出口货 export v< 出口 exporter n.出口商 exportation n. 出口 order n.订单，订购；所订货物（后面一 般接介词foi •，间或接of ） duplicateorder 重复订单 fresh order 新订单initial order 首批订货 outstanding/pending order 未完成订单 trialorder 试购订单 order v> 订购specific enquiry 具体询盘，详细询盘 general enquiry一般询盘 offer... on FOBbasis 按 FOB 价格报盘discount n.折扣，贴现trade discount 同行折扣，商业折扣discount v.贴现；打折扣 make Shipment 装运，发货 book shipping space 订舱位 shipping advice 装船通知 shippinginstructions 装船须知 cover insurance 投保 consign v.运送；寄售 consignor 发货人 consignee 收货人 contract 合同Sales Confirmation 销售确认书 counter offer n./v.还盘，还价 close the deal = come to terms 成交，达成 交易 packing n ・包装 packing charges 包装费用 packinginstructions 包装要求，包装须知 export packing 出口 包装 inner packing 内包装 outer packing 外包装 shipping marks 装运标志，陵头 improper packing 包装不当 container 集装箱 shipping instructions 装运须知 multimodal transportation 多式联运 payment 支付，付款 payment in advance 预付货款 shipping documents 装船单据 D/P= Documents against Payment 付款交单 D/A= Documents against Acceptance 承兑 交单credit status 信用状况 deposit 存款；保证金 balance 余额 collection 托收 honor a draft 兑付汇票 installment 分期支付的款项 issue an L/C 开立信用证 documentary draft 跟单汇票 clean draft 光票 cover insurance 投保 average 海损 premium 保险费 underwrite 承保 underwriter 承保人 breakage 破碎险 invoice 发票 invoice value 发票金额China Import and Export CommodityInspection Bureau 中国进出口产品检验局 Certificate of Origin 原产地证明Inspection Certificate of Quality 质量检验证书Settle a claim 理赔Register a claim 索赔Insurance claim 保险索赔Inferior quality 质量较差Registered trademark 注册商标Intellectual Property Rights 知识产权Copyright 版权Patent specification 专利说明Sales Contract 销售合同Contractor订约人，承包人Abide by the contract 遵守合同Expiration of contract 合同期满Gross weight 毛重Net weight 净重Insurance policy 保险单Insurance premium 保险费Underwriter 保险商Open account赊账交易Payment on delivery 货到付款Letter of credit 信用证Commercial invoice 商业发票Payment by installation 分期付款Inner packing 内包装Outer packing 外包装Shipping advice 装船通知Bill of lading 提单Port of shipment 装运港Port of destination 目的港Partial shipment 分批装运Bargain the price 讨价还价Cut the price削减价格Favorable price 优惠价格Wholesale price 批发价格Retail price零售价格Commission 折扣Main products主要产品Terms and conditions 条款条件Consumer products 消费品European main ports 欧洲主要港口Paragraph 1Trade fair provides a place for sellers to display their goods and make them known to buyers. It is a very common means for sellers to promote their goods and for buyers to choose goods from the vast variety on offer. It's a marketplace filled with qualified buyers, joint venture partners, distributor and partners 一all in one place. It offers many advantages, such as obtaining sales leads and competitor intelligence, and learning more about industry developments and trends・ It also offers companies some chances to capture their share of the global market. 8商品交易会是为卖方提供一个展示他们商品的场所，让买方了解它们，对于卖方来说，这是促销它们商品的普遍方式。
商务英语考试资料商务英语考试资料一、商务英语词汇考试1、概念词汇inflation（通货膨胀）、credit-card （信用卡）、depreciation （折旧）、economics（经济学）、bond（债券）、marketing（市场营销）、entrepreneurship（企业家精神）、investment（投资）、logistics （物流）、income（收入）、banking（银行业）、trade（贸易）、quality （质量）、insurance（保险）等。
2、技术词汇wholesale（批发）、retail（零售）、consumption（消费）、transaction（交易）、merchandising（商品营销）、promotion（促销）、distribution（分销）、prospect（前景）、corporation（公司）、consortium（财团）、networking（网络）、outsourcing（外包）、barter （易货贸易）、TQM（全面质量管理）、manufacture（制造）等。
二、商务英语阅读理解报纸上的一篇商务英语文章：We all know the importance of having a good relationship with our customers. But how do we go about it? One way is to have excellent customer service.The goal of customer service is to ensure that customersare satisfied with their purchase and have a positive experience when dealing with your business. This means that you should always be willing to help customers with any problems or questions they may have. Listen carefully to your customers and make sure to respond in a timely manner.Another way of having good relationships with customers is to provide quality products and services. It is important that customers feel they are getting a good value for their money. If customers feel they are not getting their money's worth, then it's likely that they won't be back.Finally, a great way to develop a strong relationship with customers is to stay in touch with them. Sending out a newsletter or emailing special offers are great ways to stay connected. You can also invite customers to special events or offer them discounts for being loyal customers.By following these simple steps, you can build a strong and lasting relationship with customers that will be beneficial for all involved.问题：1、文章的主要内容是什么？2、文章提到的第二种方式是什么？3、文章提到最后一种方式是什么？答案：1、文章的主要内容是提出了三种建立良好客户关系的方式。
