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主要教学过程及步骤Step 1: Lead-i n and Warming upT: There are many inventions in the world ,can you name some of it Ask some stude nts to tell us some great inven ti ons in the world . Then look at the pictures on page56 together.Rank some of the greatest inventions of the 19 th and 20th century,rank them in the order of importa nee.Step 2: Discussi onDiscuss with your partner why are those inventions in activity limportant or not importa nt ,share your an swer with the class.You can use the follow ing phrase to orga nize your speech:I think ----------- is the most important invention,because we can use it in ---------- ,so ---------Step 3: Liste ning and Speak ing (is 'it won derful) 1 Liste n to the conv ersati on and circle the best an swer Pre-liste ningAsk them to go through the choices before listening .Underline the difficult words and expressi ons. Then teacher an alyzes them for stude nts. And the n predict the an swer for each questi on. While-liste ningAsk students to listen carefully to the material. Keep no tes for importa nt to the dialogue . Post-liste ningCheck the answer with the partner, and exchange ideas to discuss who is right with the un solved questio n in mi nd, liste n to the tape the n ext their an swers and explain the reasons and write down some sentences if it is necessary.2 Complete the conversation with the sentences in the and check the an swer .the n practice the conv ersati on with a part ner.First ,ask them to read the five sen ten ces in the box and explai n the meaning of some sen ten ces if it's n ecessary.Sec ond, give them 3to prepare and try to fill in the bla nks in the dialogue.Lead into the new lesson by discuss ing some inventions to the class. Ask stude ntstoexpress theideas of what theyknow abouttheinven ti ons.Liste n to the tape and finish the related tasks.课堂教学安排Step 1: Greeti ngs and lead-i nQuesti on for them discussi on:How do you think about the inventions used in daily life such as laptop Do you think it is useful or notStep 2: Pre-read ingPrese ntati onT: Now, today we ' ll learn a passage atbouttopic . That is a you know what is a blogWho write blog every dayAsk one stude nt to tell us what a blog is,the n let him or her share his or her blog address.Step 3 While-readi ng1 Sca nning(1) Searching for information(2) Go over the text and find out what is Jansfavourite inven ti on .(3) Liste n to the tape and find out any new words.(4) L iste n to the tape and read those new words as followi ng: Electro nic GadgetCellpho neRechargeHigh-techLaptop(5) Match the words with their expla nati ons on page61.2 Skimmi ngKey senten cesGrasp these key senten ces:I started working for a newspaper thirty years ago,before all the modern electro nic products.Voice mail is ano ther problem .I have a map programme on my laptop that'sreally useful.Y should think about these gadgets, and decide if they really make your life better. Ask them if they have any questions,if they have any other questions, give them 5 minutes to ask questions and explain it to them.⑵ Key wordsHow many paragraphs are there in this passage What does each paragraph talk about Summarize the main idea of each paragraph in words as less as possible. ⑶ Subtitle First, we lead into the class by situational teach ing method..task-based teaching methodis used to spread thedifficult poi nts so as to improvethe students readi ng ability.Use sca nning to search for detailed in formati Befo the sca requireme shouWe use skimming to helpstudents getIn read ing partstudents.课堂教学安排Step 1: Lead-i nFree talkT: Morning, every one! How are you todayIs there a microwave ove n in your house D o you ofte n use it in daily lifeDo you want to know who invent it Today we'l learn a passage about the inven ti on of the microwave ove n.Step 2: Fast read ingwords:Listen to the tape and read the following new words in the passage: Microwave Engin eerGen erateHigh -freque ncyIn triguePopcor nkernelsenten cesTaskl:Read the text quickly, and find the key senten ces for each paragraph.1) whe n the America n engin eer let his chocolate bar get close to an electr onic tube that gen erated high-freque ncy radio waves,it started to melt.2) If an egg can be cooked that quickly ,why not other foods3) spencer designed a metal box with a hole into which he fed microwave power. Engin eers went to work on Spen cershot new idea.Task 2up the importa nt eve ns in the inven ti on of the microwave ove n accord ing totask 1,then fill the blanks in the form on page 63.Step 3: Lan guage pointsListe n to the passage paragraph by paragraph. At the same time, ask stude nts to imitate the pronun ciati on.Liste n to the 1st paragraph, and the n ask the stude nts to read it.Through the prese ntationof the example,summarizingthe rule that not all thekey senten ces are theF irst, we lead into the class by ask ing questi ons .Ask students to read the passage quickly to find the key senten ces of each paragraph.first senten ces.Percy Spen cer had no ides what might happe n whe n he brought candy with him into his microwave lab in 1946.Have no idea :不知道.I have no idea how to surf the Internet.Liste n to the 2nd paragraph, and the n ask the stude nts to read it.The curious colleague moved in for a close look just as the egg exploded and splashed all over his amazed face.这个好奇的同事凑近点想看清楚，这时正好鸡蛋爆炸了，溅了他一脸。
《Customer Service Warming up》作业设计方案（第一课时）一、作业目标通过本次作业，学生应达到以下目标：1. 巩固并运用本单元所学的 customer service 相关知识，包括问候、称呼、道歉、接受投诉等。
2. 增强实际客户服务情境中的口语表达能力，包括礼貌、自信地与顾客交流。
3. 学会如何在应对客户投诉时保持冷静，处理问题的技巧和能力。
二、作业内容1. 分组讨论：学生以小组为单位，模拟实际客户服务场景进行对话演练。
场景包括：迎接顾客、问候顾客、称呼顾客、道歉、接受投诉等。
2. 角色扮演：学生需选择一个客户投诉案例进行角色扮演，模拟如何处理投诉，并给出解决方案。
3. 撰写报告：学生需根据上述练习，撰写一份关于客户服务应对技巧的报告，包括自己的感受、收获和改进措施等。
三、作业要求1. 作业内容需围绕客户服务主题，体现本单元所学知识。
2. 小组讨论和角色扮演时，要求声音洪亮、表达清晰，体现出良好的口语表达能力。
3. 报告需认真撰写，字数不少于XX字，内容要真实、客观。
4. 作业应在规定时间内完成，并提交至教师。
四、作业评价1. 教师将对提交的作业进行批改，对于表现优秀的小组和个体给予表扬和奖励。
2. 对于作业中出现的问题，教师将进行集中讲解，确保所有学生都能掌握客户服务应对技巧。
3. 根据作业完成情况，教师将评定学生本次作业的等级，作为平时成绩的参考。
五、作业反馈部分学生应就以下问题对作业进行评价：1. 本次作业是否达到了预期的目标？2. 在完成作业的过程中是否有困难？如何解决？3. 您对本次作业有何建议或意见？4. 您在客户服务应对技巧方面有哪些收获和感受？请在作业提交后的一周内，将评价和反馈以书面或在线的方式提交给教师。
这将有助于教师更好地了解学生的学习情况和需求，从而调整教学策略，提高教学质量。
作业设计方案（第二课时）一、作业目标：1. 复习并应用所学的Customer Service相关词汇和表达方式；2. 提高学生在客户服务中的沟通技巧和应对能力；3. 培养学生的团队协作和问题解决能力。
《Customer Service Warming up》作业设计方案（第一课时）一、作业目标通过本次作业，学生应达到以下目标：1. 巩固并运用本单元所学的基础英语知识，如词汇、语法等。
2. 培养良好的客户服务意识和沟通技巧，提高应对客户投诉的能力。
3. 增强团队协作和问题解决能力，学会在团队中有效地处理客户问题。
二、作业内容1. 小组讨论：学生以小组为单位，围绕客户服务主题进行讨论。
讨论内容应包括客户服务的重要性、常见问题及应对策略等。
要求每位组员发言，时间不超过3分钟。
2. 角色扮演：学生选择一个客户服务场景进行角色扮演，包括电话沟通、面对面交流等。
要求尽可能运用所学英语知识，表现出良好的客户服务态度和沟通技巧。
3. 撰写报告：学生需撰写一份关于客户服务的心得报告，内容包括对客户服务重要性的理解、常见的客户问题及应对策略等。
报告字数不少于150字。
三、作业要求1. 按时完成作业，确保小组讨论、角色扮演和报告的书写质量。
2. 小组讨论时，每位组员应积极参与，共同解决问题，共同提高。
3. 角色扮演时，注意语音、语调和肢体语言的运用，表现出良好的沟通技巧。
4. 报告应真实、客观，符合要求，字迹工整。
四、作业评价1. 教师根据小组讨论的参与度、角色扮演的表现和报告的质量进行评价。
2. 教师将作业评价作为平时成绩的一部分，以激励学生积极参与课堂活动，提高英语应用能力。
3. 学生可通过作业反馈部分与教师进行交流，提出建议和意见，共同提高教学质量。
五、作业反馈部分1. 学生可针对本次作业的完成情况、收获和不足之处进行总结和反思，提出改进意见和建议。
2. 学生可向教师询问作业中的难点和疑问，寻求帮助和指导。
3. 教师将对学生的反馈进行回复和指导，共同促进教学质量的提高。
通过本次作业，学生将进一步巩固和运用所学英语知识，培养良好的客户服务意识和沟通技巧，提高应对客户投诉的能力，增强团队协作和问题解决能力，学会在团队中有效地处理客户问题。
《Customer Service Group Work》作业设计方案（第一课时）一、作业目标本次作业旨在帮助学生巩固Customer Service Group Work相关知识点，提高团队协作和沟通能力，同时培养学生在客户服务场景下的应变能力和解决问题的能力。
二、作业内容1. 分组任务：学生将被分成若干小组，每组需模拟一个客户服务场景，如接待客户、处理投诉等。
每组需完成一份完整的客户服务对话，包括背景介绍、客户需求、问题解决过程和总结反馈。
2. 角色扮演：学生需根据各自小组的模拟场景，分别扮演客户和服务人员角色，通过对话交流展示团队协作和沟通能力。
3. 小组讨论：学生需针对模拟客户服务场景中的问题解决过程进行讨论，总结经验教训，提出改进措施。
4. 反思总结：每组需提交一份反思总结报告，内容包括本次作业中的亮点、不足之处以及改进建议。
三、作业要求1. 按时完成：学生需在规定时间内完成作业，确保作业质量。
2. 团队合作：学生需积极参与小组活动，共同完成任务，发挥各自优势。
3. 语言表达：学生需注意语言表达的准确性和流畅性，确保对话交流的清晰和自然。
4. 创新思维：学生需在讨论和反思过程中积极思考，提出有创意的解决方案。
5. 提交成果：每组需提交一份完整的客户服务对话、角色扮演录音、讨论记录和反思总结报告。
四、作业评价1. 评价标准：根据学生提交的作业成果，结合小组讨论和反思总结报告中的表现，进行评价。
2. 评价方式：采用教师评价和学生互评相结合的方式，确保评价的公正性和客观性。
3. 评价内容：包括作业完成质量、团队协作能力、语言表达能力和创新思维能力等方面。
4. 反馈指导：根据评价结果，为学生提供反馈和指导，帮助学生改进和提高。
同时，鼓励学生积极交流学习心得和体会，促进共同进步。
五、作业反馈学生应将作业完成过程中的问题和收获及时反馈给教师，以便教师了解学生的学习情况和需求，及时调整教学策略和方法。
中等专业学校2023-2024-1教案编号:中等专业学校2023-2024-1教案中等专业学校2023-2024-1教案教学内容Step 4 :Post-reading Analyze and discuss ：Underline the following key words, phrases and sentences on the product page, explain their meanings and main usages, and give complete the construction. Review the important words and expressions. How to reply a complaint letter?Ss read thepassageagain andunderline the key words, phrases and sentences.Ss learn theusages of theimportant wordsand phrases.中等专业学校2023-2024-1教案教学内容写作评价标准i.与消费者评价相关的词汇与句型是否使用正确？ii.表达是否清晰且符合逻辑？iii.语法运用是否正确？iv.单词拼写是否正确，标点符号使用是否规范？Step3:Culture UnderstandingRead and answer：1)Who do not like deadlines in business ?A.ChineseB.SpanishC.TurksD.Filipinos2)In which countries should we take care not toshare personal information?A.ChinaB.TurkeyC.GermanyD.FranceGroup TaskSurf the internet or access other resources toget to know different business cultures.Share them with your classmates.Evaluation:Learn the newwords andphrasesappearing in thepassage.中等专业学校2023-2024-1教案教学内容(2)Read and group：原因状语从句：since，because，as，for...让步状语从句：even if/though, though，although，while，as...目的状语从句：in order that, so that, in case...(3)Step 3: Presentation1.Read and underline.The teacher explains the basic grammar structureand application rules of attributive clauses.I got up early so that I could get to school on time. 目的状语从句Even though I got up early, I didn’t get to schoolon time.让步状语从句Since I got up early, I got to school on time. 原因状语从句Even if/though Since So that2 1,7 5,8Ss read thesentences andsummarize theusages ofgrammar.Ss learn thebasic forms ofattributive clauses中等专业学校2023-2024-1教案。
中职英语第四册—Unit4CareerPlanningUnit 4 Career PlanningListening1. 教学重点考查学⽣识别、理解单词和词组与简单的事实性信息的能⼒。
2. 教学建议A 本部分主要包含五组发⾳相似的单词，每组的三个单词都包含相同的⾳节。
主要以此考察学⽣分辨⾳节的能⼒。
①做每组练习之前，教师可以让学⽣先快速浏览给出的五组单词，并建议学⽣默念单词。
提醒学⽣在放第⼀遍录⾳时选择正确的答案，在放第⼆遍录⾳时确认选择的答案。
②放第⼀遍录⾳，要求学⽣在放第⼀遍录⾳时选择正确的答案。
③放第⼆遍录⾳，要求学⽣在播放录⾳时再次确认选择的答案。
每组单词之间给出学⽣2~3秒钟的时间快速浏览下⼀题。
④教师核对答案，可以以提问的形式或⾃由回答的形式与学⽣互动，纠正错误，解决学⽣对答案的疑问。
注：第⼆遍录⾳可以根据学⽣的反馈以及学⽣的程度来决定是否播放。
B本部分主要包含五个单独的问题。
要求学⽣在播放录⾳的过程中选择问题的答案。
主要考察学⽣对问题的理解，以及对问题回答的正确⽅式。
①做练习之前，教师可以让学⽣先快速浏览每个问题的选项，让学⽣猜测可能的问题。
②放第⼀遍录⾳，要求学⽣在放第⼀遍录⾳时选择答案。
③放第⼆遍录⾳，确认答案。
④教师核对答案，可以以提问的形式或⾃由回答的形式与学⽣互动，纠正错误，解决学⽣对答案的疑问。
C 本部分主要包含五个的简短对话。
要求学⽣在播放录⾳的过程中选出问题正确的答案。
主要考察学⽣对细节的把握及推理能⼒。
①做练习之前，教师可以让学⽣先快速浏览每个问题的选项，让学⽣猜测可能的问题。
②放第⼀遍录⾳，要求学⽣在放第⼀遍录⾳时了解对话的⼤体意思。
③放第⼆遍录⾳前，提醒学⽣在录⾳播放过程中完成选择答案。
④放第⼆遍录⾳，要求学⽣在录⾳播放过程中确认答案。
⑤教师核对答案，可以以提问的形式或⾃由回答的形式与学⽣互动，纠正错误，解决学⽣对答案的疑问。
3. 听⼒练习参考答案A 1. C 2. A 3. C 4.B 5. CB 1. B 2.C 3. C 4. C 5. BC 1. A 2. C 3. A 4. B 5. C听⼒材料原⽂A1.roof2.stay3.mail4.chalk5.noteB1. What did you do last Sunday?2. Do you like playing football?3. Would you like to go to the cinema with me tonight?4. What kind of sports do you like?5. I love music very much.C1. Man: Do you like your students?Woman: Yes, I like them very much. They are very clever.Question: What is the woman?2. Man: Men usually like action films and war films. But I like romance films very much. How about you?Woman: Like many women, I like romance films, too.Question: What does the woman like?3. Man: Do you want to go to the cinema with me this weekend?Woman: I’d love to, but I have to go shopping. I have a lot of things to buy. Question: What will the woman do this weekend?4. Man: What are you going to do after school?Woman: I’m going to the post office to mail a letter.Question: Where does this conversation most probably take place?5. Man: Be quiet. It’s already midnight. Everyone is sleeping.Woman: I’m sorry.Question: What can we learn from this conversation?Speaking1. 教学重点了解在谈论⼯作设想和影响找⼯作因素时的表达形式。
