Housekeeping-Management

酒店管理英语怎么说英文翻译Hotel Management: How to Say it in EnglishIn today's globalized world, proficiency in English has become crucial for individuals working in various industries. The hospitality sector, particularly hotel management, requires excellent communication skills, including the ability to understand and speak English fluently. In this article, we will explore how to say different aspects of hotel management in English.1. Hotel: A place that provides lodging, meals, and other services for travelers and tourists.- "酒店" in English: Hotel2. Hotel Manager: The person responsible for overseeing the day-to-day operations of a hotel, ensuring guest satisfaction, and managing staff.- "酒店经理" in English: Hotel Manager3. Front Desk: The reception area in a hotel where guests check-in, check-out, and receive information about the hotel and its services.- "前台" in English: Front Desk4. Reservation: The action of reserving a room or service in advance.- "预订" in English: Reservation5. Room Types:- Single Room: A room designed for one occupant with a single bed.- "单人房" in English: Single Room- Double Room: A room with one large bed or two separate beds, for two occupants.- "双人房" in English: Double Room- Twin Room: A room with two separate beds, for two occupants.- "双床房" in English: Twin Room- Suite: A larger, more luxurious room or set of rooms with additional living space and amenities.- "套房" in English: Suite6. Check-in: The process of registering as a guest at the front desk and receiving room keys or access cards.- "办理入住" in English: Check-in7. Check-out: The process of settling the bill and returning the room keys or access cards upon leaving the hotel.- "办理退房" in English: Check-out8. Housekeeping: The department responsible for cleaning and maintaining guest rooms.- "客房服务" in English: Housekeeping9. Concierge: A hotel staff member who assists guests with various services, such as making reservations, arranging transportation, and providing recommendations.- "礼宾部" in English: Concierge10. Room Service: The delivery of food, beverages, and other items to guest rooms upon request.- "客房服务" in English: Room Service11. Banquet: A formal meal or gathering held for a special occasion or event, often in a designated event space within the hotel.- "宴会" in English: Banquet12. Conference Room: A dedicated meeting space equipped with audiovisual equipment and other amenities for business meetings and conferences.- "会议室" in English: Conference Room13. Facilities and Amenities:- Pool: A recreational area for swimming and relaxation.- "游泳池" in English: Pool- Gym: An exercise facility equipped with fitness equipment.- "健身房" in English: Gym- Spa: A facility offering various wellness treatments, such as massages, facials, and body treatments.- "水疗中心" in English: Spa- Restaurant: An establishment within the hotel that offers meals to guests and the public.- "餐厅" in English: Restaurant- Bar: A place within the hotel where guests can socialize and enjoy alcoholic beverages.- "酒吧" in English: Bar14. Guest Complaint: An expression of dissatisfaction or disagreement by a hotel guest regarding the service or facilities provided.- "客人投诉" in English: Guest Complaint15. Staff Training: The process of providing instruction and guidance to hotel employees to develop and enhance their job skills and knowledge.- "员工培训" in English: Staff Training16. Revenue Management: The strategic pricing and allocation of hotel rooms or services to maximize revenue and profitability.- "收益管理" in English: Revenue Management17. Online Reviews: Feedback or comments left by guests on online platforms, such as websites or social media, regarding their hotel experience.- "网上评论" in English: Online Reviews18. Hospitality Industry: The industry that encompasses hotels, restaurants, resorts, and other businesses providing services to travelers and tourists.- "酒店业" in English: Hospitality IndustryIt is important for hotel professionals to continuously improve their English language skills to effectively communicate with international guests and create a positive guest experience. Learning and mastering the appropriate English terminology related to hotel management provides a strong foundation to thrive in this industry.。

酒店管理英语词汇大全深入了解酒店管理的专业术语提升服务品质酒店管理英语词汇大全：深入了解酒店管理的专业术语，提升服务品质一、酒店部门及职位相关词汇1. Front Desk（前台）- the area in a hotel where guests check in and out2. Concierge（门房）- the hotel staff responsible for arranging services for guests, such as transportation, reservations, etc.3. Housekeeping（客房部）- the department responsible for cleaning and maintaining guest rooms4. Food and Beverage（餐饮部）- the department that handles food and drink services in the hotel5. Sales and Marketing（销售与市场部）- the department that promotes and sells the hotel's services6. Human Resources（人力资源部）- the department responsible for staffing and employee relations7. Engineering（工程部）- the department that handles maintenance and repair work in the hotel8. Accounting（财务部）- the department responsible for financial management and record-keeping in the hotel9. General Manager（总经理）- the highest-ranking executive in a hotel, responsible for overall operations and management二、客房相关词汇1. Single Room（单人间）- a hotel room with only one bed, suitable for one person2. Double Room（双人间）- a hotel room with a double bed, suitable for two people3. Suite（套房）- a larger, more luxurious hotel room with separate living and sleeping areas4. Amenities（设施）- the facilities and services provided in the hotel room, such as toiletries, towels, etc.5. Housekeeping Service（客房服务）- the service provided by the housekeeping department to clean and maintain the guest rooms6. Room Service（客房服务）- the service that delivers food and drinks to the guest rooms7. Check-in（办理入住）- the process of registering as a guest and receiving keys to the hotel room8. Check-out（办理退房）- the process of settling the hotel bill and returning the room keys when leaving9. Reservation（预订）- the act of reserving a hotel room in advance10. Occupancy（入住率）- the percentage of available rooms that are occupied by guests11. No-show（爽约顾客）- a guest who made a reservation but did not show up or cancel it12. Housekeeping Checklist（客房清洁检查表）- a list of tasks and standards to be checked by the housekeeping staff when cleaning a room三、餐饮服务相关词汇1. Restaurant（餐厅）- a place in a hotel where meals are served to guests2. Buffet（自助餐）- a type of meal service where guests can serve themselves from a variety of dishes3. Menu（菜单）- a list of dishes and drinks available for ordering in a restaurant4. Waiter/Waitress（服务员）- the staff who takes orders and serves food and drinks in a restaurant5. Chef（厨师）- the professional cook in charge of preparing meals ina hotel6. Sommelier（侍酒师）- the wine expert responsible for recommending and serving wines in a restaurant7. Room Service（客房送餐服务）- the service that delivers food and drinks to the guest rooms8. Catering（餐饮服务外卖）- the service of providing food and drink for special events or occasions held outside the hotel9. Banquet（宴会）- a formal meal or gathering held for a large number of people, often for special occasions10. Corkage（开瓶费）- the fee charged by the restaurant for opening and serving wine brought by the guest四、销售与市场相关词汇1. Marketing Strategy（市场营销策略）- a plan to promote and sell the hotel's services to target customers2. Target Audience（目标受众）- the specific group of people that a hotel aims to attract as customers3. Advertising（广告）- the process of creating and distributing promotional messages to attract customers4. Sales Promotion（销售促销）- the activities and incentives designed to increase sales, such as discounts or special offers5. Public Relations（公共关系）- the management of communication and relationships between a hotel and its customers, media, etc.6. Brand Identity（品牌形象）- the unique characteristics, values, and image associated with a hotel's brand7. Market Research（市场调研）- the process of gathering and analyzing information about customers and competitors to make informed business decisions8. Revenue Management（收益管理）- the strategic pricing and inventory control practices to maximize hotel revenue五、服务质量相关词汇1. Customer Satisfaction（顾客满意度）- the level of satisfaction that customers have with the hotel's products and services2. Service Excellence（卓越服务）- the high-quality service that exceeds customer expectations3. Guest Complaint（客户投诉）- an expression of dissatisfaction or concern by a hotel guest regarding a product or service4. Service Recovery（服务品质恢复）- the actions taken by the hotel to resolve a guest complaint and regain their satisfaction5. Hospitality（热情好客）- the friendly and welcoming treatment of guests by hotel staff6. Staff Training（员工培训）- the process of equipping hotel employees with the necessary skills and knowledge to provide excellent service7. Service Standards（服务标准）- the established guidelines and expectations for staff behavior and service delivery六、其他相关词汇1. Conference Room（会议室）- a dedicated room in a hotel for meetings and conferences2. Banquet Hall（宴会厅）- a large and formal room in a hotel for banquets and events3. Spa（水疗中心）- a facility in a hotel that offers beauty and wellness treatments4. Fitness Center（健身中心）- a facility in a hotel with equipment and services for physical exercise and fitness5. Amenities Fee（设施费）- a charge included in the hotel bill for the use of facilities and services以上是酒店管理英语词汇的大全，通过深入了解和掌握这些专业术语，酒店管理人员可以提升服务品质，更好地满足客户需求，实现酒店业务的成功运营。

星级酒店各部门职务英文简写The document was finally revised on 2021酒店各部门英文缩写办公室:GM?人力资源部:HR?财务部:FN?:F&B?客房部:HSKP?:ENG?保安部:SEC?康乐部:ENT?部:FO?销售部:S&M市场传讯部MC?酒店各职位英文缩写GM---GENERALMANAGER总经理DGM---DUTYGENERALMANAGER副总DOR---DIRECTOROFROOMS客务部总监?AM---ASSISTANTMANAGERDOM---DIRECTOROFSALES&MARKETING销售部总监FO---FRONTOFFICE前厅部FOM---FRONTOFFICEMANAGER前厅部经理CON---CONCIERGE礼宾部BC---BUSINESSCENTER商务中心F&B---FOOD&BEVERAGE?部?ENG---ENGINEERING工程部HR---HUMANRESOURCES人力资源部FN---FINANCIALDEPARTMENT财务部FC---FINANCIALCONTROLLER财务总监行政总厨totalkitchen收益管理经理RevenueManagerRECP---RECEPTION接待处HSKP---HOUSEKEEPING?DEPARTMENT客房中心酒店职位英语董事长BoardChairman(Director)董事总经理Managing?Director经济师Economist首席师ChiefAccountant总经理General?Manager副总经理DeputyGeneralManager (Vice)驻店经理Resident?Manager总经理行政助理ExecutiveAssistantManager总经理秘书Executive?Secretary总经理室ExecutiveOfficeoffice)机要秘书Secretary接待Clerk副总经理ViceGeneralManager总经理助理AssistanttoGeneralManager总经理秘书SecretarytoGeneralManager行政秘书Executive?Secretary人力资源部HumanResourcesDivision人事部Personnel?Department培训部Training?Department质检部QualityInspectionDepartment员工关系部StaffingRelationshipDepartment人力资源开发总监DirectorofHumanResources 人事培训经理P&TManager人事部经理Personnel?Manager培训部经理Training?Manager质检部经理QualityInspectionManager人事主任Personnel?Officer福利劳资员PayrollClerk培训主任Training?Officer行政部主任ExecutiveOfficer秘书Secretary员工事务长StaffPurser车队队长DriverCaptainChiefDriver管理员DormitoryKeeper员工餐厅勤杂工StaffRestaurantCleaner司机?Driver更衣室管理员：StaffLockersRoomsKeeper翻译兼英语教师：EnglishTranslator&Teacher计划财务部FinanceandAccountingDivision财务部Accounting?Department部Cost-control?Department采购部Purchasing?Department审计部AuditorDepartment财务总监FinancialController(DirectorofFinance) 财务部经理Chief?Accountant成本部经理CostControlmanager结帐经理Cashier?Manager信用审计经理Credit?Manager采购部经理Purchasing?Manager采购部PurchasingOfficer总出纳Chief?Cashier仓储StoreRoomCaptain营业点结帐领班F&BCashierCaptain总台结帐领班F/OCashierCaptain夜审计员NightAuditor信用管理员Credit?Clerk应收款管理员A/RClerk往来款结算员Accounting?Clerk收入费用结算员AccountingClerk成本员CostClerk验货员Receiving?Clerk信息管理员InformationSystemClerk文员Secretary食品采购员PurchasingClerk-F&B物资采购员PurchasingClerk-Material食品保管员StoreroomKeep-F&B物资保管员StoreroomKeep-Material餐厅收款员F&BCashier总台收款员F/OCashier市场Sales&MarketingDivision销售部Sales?Department公关部PublicRelationDepartment市场营销总监DirectorofSalesandMarketing销售部经理DirectorofSales公关经理PublicRelationManager宴会销售经理BanquetSalesManager销售经理Sales?Manager宴会销售主任BanquetSalesOfficer销售主任Sales?Officer高级销售代表SeniorSalesExecutive销售代表SalesExecutive公关代表?.Representative公关部经理PublicRelationManager公关部主任PublicRelationSupervisor高级客户经理SeniorAccountManager资深美工Senior?Artist美工Artist销售部联络主任Sales?Coordinator房务部Room?Division前厅部FrontOfficeDepartment客房部（管家部）Housekeeping?Department预订部Reservation?Department宾客关系主任GuestRelationOfficer资深销售中心预订员SalesCenterSeniorReservationClerk 销售中心主任SalesCenterSupervisor礼宾部经理Chief?Concierge行李员Bellboy女礼宾员Door?Girl礼宾司Door?Man客房总监DirectorofHousekeeping前厅部经理FrontOfficeManager前厅部副经理Asst. FrontOfficeManagerAssistant?Manager宾客关系经理GuestRelationManager礼宾主管Chief?Concierge客务主任GuestRelationOfficer接待主管Chief?Concierge接待员Receptionist?出租车订车员TaxiServiceClerk行政管家Executive?Housekeeper行政副管家AssistantExecutiveHousekeeper 房务中心文员RoomserviceClerk楼层主管Floor?supervisor楼层领班Floor?CaptainRoom?Attendant洗衣房经理LaundryManager公卫主管：PASupervisor洗衣房主管：LaundrySupervisor布草主管：UniformsSupervisor服务中心领班：ServiceCenterCaptain公卫领班：PACaptain水洗领班：LaundryCaptain干洗领班：DryCleanCaptain布草领班：UniformsCaptain仓管员：Storeman清洁工：.Man客房服务员：RoomAttendant缝纫工：Seamstress?熨烫工：Presser?洗涤工：Washer?餐饮部Food&BeverageDivision中餐部ChineseRestaurantDepartment西餐部WesternRestaurantDepartment厨房部KitchenDepartment管事部StewardDepartment餐饮总监F&B?DirectorF&B?Manager西WesternRestaurantManager中餐厅经理ChineseRestaurantManager咖啡厅经理CoffeeShopManager餐饮部秘书F&B?Secretary领班Captain迎宾员Hostess服务员Waiter,Waitress传菜BusBoy,BusGirl行政总厨Executive?chef中SousChef(ChineseKitchen)西长SousChef(WesternKitchen)西饼主管Chief?Baker点心工：Pastry?Cook烧味厨师：Grill?Chef厨工：Cook?Assistant管事部：StewardDepartment总管事：ChefSteward主管：StewardSupervisor碗工：Dishwasher?管事清洁工：Cleaner宴会销售部经理：BanquetSalesManager宴会销售主任：BanquetSalesOfficer中餐部经理：ChineseRestaurantManager西餐部经理：WesternRestaurantManager营业部经理：Sales?Manager酒水部经理：Beverage?Manager调酒师：Bartender?服务员：Barman?咖啡厅主管：CoffeeShopSupervisor高级主管；SeniorSupervisor领班：Captain?高级服务员：SeniorWaiter&Waitress服务员：Waiter&Waitress咨?客：Hostess：Pantry?man实习生：Trainee保健部技术经理HealthTechnicalManager保健部主管Health?supervisor康乐部RecreationandEntertainmentDepartment 舞台总监：StagePerformanceDirector艺术总监：ArtsDirector消防员：Fireman拓展部经理：MarketingManager楼面经理：Service?ManagerDJ部高级工程师：DJSeniorEngineer康乐主管：RecreationCenterSupervisorDJ部主管：DJ?Supervisor舞台主任：StagePerformanceSupervisor康乐领班(楼面部长)：Captain?DJ部长：DJCaptain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium?Attendant 桌球服务员：Billiard?Attendant主持：Preside演员：Actor&Actress服务员：Waiter&WaitressDJ员：DJ咨客：Hostess工程部Engineering?Department工程总监Chief?Engineer工程部经理Engineering?Manager值班工程师Duty?Engineer工程部经理Engineering?Manager运行经理Operation?Manager维修经理Repairing?Manager安消经理FireControlSupervisor运行领班Operation?Captain强弱电领班Strong&WeakCaptain维修领班Repairing?Captain空调工Air-ConditioningAttendant 锅炉工Boiler配电工Electrician强弱电工Strong&WeakCurrentWorker 机修工Mechanician木?工Carpenter万能工Fitting-up?Worker水?工Plumber文?员Secretary仓管员Storeroom?Keeper保安部Security?Department保安部经理Security?Manager保安部副经理Asst.SecurityManager保安部主任Security?Manager保安员Security?Manager安消部经理Security?Manager警卫领班Security?Captain门卫EntranceGuard巡?逻Patrol?Guard监控员TVMonitoringClerk商场部ShoppingArcadeDepartment商场部经理Shop?Manager 商场营业员ShopAssistant。

房务管理英语Housekeeping Management: Ensuring Exceptional Guest ExperiencesHousekeeping is a crucial aspect of the hospitality industry, responsible for maintaining the cleanliness, order, and comfort of guest rooms and public spaces. Effective housekeeping management is essential for providing an exceptional guest experience and maintaining the overall image and reputation of a hotel or resort. In this essay, we will explore the various components of housekeeping management, the importance of efficient processes, and the strategies employed by successful hospitality professionals to ensure a well-run housekeeping department.At the core of housekeeping management is the development and implementation of comprehensive cleaning and maintenance protocols. These protocols must be tailored to the specific needs and requirements of the property, taking into account factors such as the size of the facility, the number of guest rooms, the level of foot traffic, and the overall brand standards. Housekeeping managers must collaborate with their teams to create detailed checklists and procedures that ensure consistency in the quality of service delivered to guests.One of the key responsibilities of housekeeping management is the effective scheduling and deployment of housekeeping staff. This involves forecasting guest arrivals and departures, determining the necessary staffing levels, and allocating resources efficiently to ensure that all guest rooms and public areas are cleaned and prepared in a timely manner. Successful housekeeping managers are adept at workforce planning, utilizing tools such as shift schedules, task-based assignments, and performance tracking to optimize productivity and minimize labor costs.In addition to managing the cleaning and maintenance of guest rooms, housekeeping managers must also oversee the procurement and inventory management of cleaning supplies, linens, and other essential housekeeping-related items. This requires a deep understanding of product usage rates, supplier relationships, and budgetary constraints. Effective inventory management not only ensures that the property is well-stocked, but also helps to minimize waste and control costs.Another critical aspect of housekeeping management is the establishment and maintenance of quality control measures. This includes regular inspections of guest rooms and public spaces, the implementation of guest feedback mechanisms, and the development of training programs to ensure that housekeeping staffare equipped with the necessary skills and knowledge to meet or exceed guest expectations. Housekeeping managers must also be adept at problem-solving, responding promptly to guest complaints and addressing any issues that may arise.The role of technology in modern housekeeping management cannot be overstated. Advances in software and hardware solutions have revolutionized the way housekeeping departments operate, offering tools for task management, inventory tracking, and performance monitoring. Housekeeping managers must be able to leverage these technological innovations to streamline operations, improve efficiency, and enhance the overall guest experience.Effective housekeeping management also requires a strong focus on employee engagement and development. Housekeeping teams are often the unsung heroes of the hospitality industry, and it is the responsibility of managers to ensure that these hardworking individuals feel valued, respected, and motivated. This can be achieved through the implementation of training programs, recognition initiatives, and opportunities for career advancement.In conclusion, housekeeping management is a multifaceted discipline that requires a diverse set of skills and expertise. From the development of cleaning protocols to the management of staff and resources, successful housekeeping managers play a vital role inensuring the smooth and efficient operation of hotels and resorts. By adopting a strategic and proactive approach, housekeeping managers can contribute to the creation of exceptional guest experiences, enhance the overall reputation of the property, and drive long-term success in the highly competitive hospitality industry.。

★以下是⽆忧考英⽂写作翻译频道为⼤家整理的《酒店词汇:酒店专业英语术语》，供⼤家参考。

更多内容请看本站频道。

(1) Accommodation (住宿)：提供的给予睡觉休息的场所。

(2) Adjoining Room (邻近房)：指两间房间近连在⼀起。

(3) Advanced Deposit (订⾦)：客⼈为了确保能有房间⽽提前⽀付给酒店⼀笔直按⾦。

(4) Advance Payment（预付⾦/押⾦）：按照酒店财务规定和有关规定，前台服务员要求客⼈预先⽀付房费和不可预测费⽤的付费⽅式，如现⾦担保、信⽤卡预授权。

(5) Amenity（致意品）：指酒店免费向住店客⼈提供的⼀些礼品，如⽔果、鲜花或饮品等。

(6) Arrival(到店)：指客⼈⼊住酒店的抵店，如： Arrvial Date。

(7) Average Room Rate（平均房价）：指所有住房的平均价格，它是前台的⼀个常⽤术语。

即A.R.R.。

(8) Block (预告锁房)：指为了把某间房能够保留下来，⽽提前把此房间在某⽇锁起来，使其在该时间段显⽰被占⽤，有利于控制房间的预售。

(9) Cancellation (取消)：指客⼈取消订房。

(10)Check-In：指客⼈登记⼊住酒店，包括机场登机⼿续也是同样的叫法。

(11)Check-Out：指客⼈结账离开酒店。

(12)Complimentary(免费)：指由总经理批准提供给某个客⼈的不需要收费的房间，即COMP。

(13)Confirmation (确认)：指酒店发给订房客⼈的⼀种⼗分详细的订房书⽽协议，承认客⼈在将来的某⼀天有权居住在本酒店。

另，机票中的往返票，连程票，在中转途中要求做位置的Comfirmation，否则航空公司有权取消该位置⽽转售他⼈。

(14)Connecting (连通房)：指两间房中间有⼀扇门连通起来的房间。

(15)Corporate Rate (公司合同价)：指与酒店有协议⽽提供给公司的客⼈的房间价格，这类价格通常为特别价，且保密。

酒店专业书以下是一些与酒店专业相关的书籍：1. 《酒店管理导论》（Introduction to Hotel Management）作者：Clayton W. Barrows、Tom Powers该书是一本关于酒店管理的基础读物，介绍了酒店业的历史、经营原理、运营管理等方面的知识。

2. 《酒店房务管理》（Hotel Housekeeping Management）作者：Matt A. Casado该书主要介绍了酒店房务部门的管理工作，包括客房清洁、布草管理、部门协调等内容。

3. 《酒店前厅管理》（Hotel Front Office Management）作者：James A. Bardi该书详细介绍了酒店前厅部门的运营管理，包括预订、登记、结账、客人服务等方面的内容。

4. 《酒店餐饮管理》（Hotel and Restaurant Management）作者：Denney G. Rutherford该书围绕酒店餐饮业的管理与运营展开，内容包括餐厅设备、员工管理、食品安全等方面的知识。

5. 《酒店销售与市场营销管理》（Hotel Sales and Marketing: Key Trends and Issues）作者：Alan White该书主要介绍了酒店销售和市场营销的关键趋势和问题，包括市场定位、促销手段、数字营销等方面的知识。

6. 《酒店投资与财务管理》（Hotel Investment and Financial Management）作者：Gareth Owen、Andrew Harris该书探讨了酒店投资与财务管理的相关问题，包括投资决策、财务分析、成本控制等方面的知识。

这些书籍覆盖了酒店管理的不同方面，有助于学习和理解酒店专业知识，提升在酒店业工作的能力和素质。

酒店管理专业术语酒店管理作为一门特定的专业领域，充满了各种专业术语。

这些术语在酒店行业中被广泛使用，用于描述各种管理层面和业务流程。

在这篇文章中，我们将了解一些常见的酒店管理专业术语。

一、前台接待1. Check-in 登记入住：顾客抵达酒店后，在前台填写相关信息，并办理入住手续。

2. Check-out 退房：顾客离开酒店时，在前台结算费用，并办理退房手续。

3. Room rate 房价：酒店客房的价格，通常根据房型、季节和预订情况而定。

4. Room status 房间状态：指客房的使用情况，如空房、在住、干净等。

二、餐饮服务1. A la carte 单点：指顾客可以根据自己的口味和需求点餐，而不是选择套餐。

2. Buffet 自助餐：指顾客可以根据自己的喜好在餐厅中自行取用食物。

3. Room service 客房服务：指酒店提供将餐食送至客房的服务。

4. Menu 菜单：列有餐厅提供的各种菜肴和饮品的清单。

三、销售与市场营销1. Corporate rate 协议房价：指酒店与企业或组织达成的特定房价协议。

2. Rack rate 吊牌价：指酒店客房的标准价格，通常是未经折扣或特殊优惠的价格。

3. Occupancy rate 入住率：指酒店客房的平均入住情况，通常以百分比表示。

4. Yield management 收益管理：指通过调整价格和房间分配来最大化酒店收益的管理策略。

四、人力资源管理1. Job description 岗位描述：详细说明某个职位的工作职责和要求。

2. Job analysis 岗位分析：研究和评估职位的工作内容、职责和要求。

3. Employee turnover 员工离职率：指员工离开公司的比例，通常以百分比表示。

4. Performance appraisal 绩效评估：评估员工工作表现和业绩的过程。

五、房务管理1. Housekeeping 客房部：负责酒店客房的清洁和整理工作的部门。

GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心(不同于B.C. ---BEFORE CHRIST)公元前CL---CLOUB LOUNGE 行政酒廊HC--HEALTH CLUB 健康中心TC---TICKET CENTER 票务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部2\酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index; CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room ;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ;TQM全面质量管理:TQM= Total Quality Management ;QES质量评估系统:QES= Quality Evaluation System ;PMS酒店经营管理系统: PMS= Property Management System ;SOP(标准经营程序): SOP= Standard Operating Procedures ;KNR重要公司协议价:KNR (Key Negotiated Rate);LNR"当地"公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal ;FIT (散客):FIT=Fully Independent Traveler ;DND (请勿打扰):DN D= Do Not Disturb ;VIP (非常重要的人)：VIP= Very Important Person ;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation OfficeGRO 客务关系主任General Register Office ，希望得到您的帮助！补充回答：首席品牌官【CBO】 chief brand officer首席文化官【CCO】 Chief Cultural Officer开发总监【CDO】 chief Development officer人事总监【CHO】 Chief Human resource officer首席信息官【CIO】 chief information officer首席知识官【CKO】 chief knowledge officer首席市场官【CMO】 chief Marketing officer首席谈判官【CNO】 chief Negotiation officer首席营运官【COO】 chief Operation officer公关总监【CPO】 chief Public relation officer质量总监【CQO】 chief Quality officer销售总监【CSO】 chief Sales officer首席技术官【CTO】 chief Technology officer评估总监【CVO】 chief Valuation officerCAO：Answerer 首席答辩人，专门负责解答媒体、债权人和用户等有关网站倒闭问题的询问。

常用办公室标牌中英文对照现代的写字楼、办公楼中总是有很多提示语，一是为来访人员提供方便，二是为了保持良好的办公环境。

这次我们就来看看这些“提醒”和“不准”的英文表达。

All visitors must report to the office. 来客必须到办公室登记。

All visitors please report to the gate warder. 来客请到门房登记。

Anyone caught using this lift will be removed. 用此电梯者将被清走。

Business office 商务办公室Close the door behind you. 请随手关门Demonstration available 可以进行演示Electronically operated gate 电动门Floor cleaning in progress 正在清扫地板Front entrance 前门入口Head office 总部Interview in progress 正在面试Lift out of order 电梯发生故障Lift out of use 电梯停止使用Meeting in progress, quiet please. 正在开会，请保持安静。

No food is to be consumed in this area. 此处不准吃东西。

No littering 勿乱扔废弃物No smoking in this area 此处禁止吸烟No smoking in this lift 电梯禁止吸烟Office to let 办公室出租Please ensure that both the top and bottom of this door are closed. 请确保此门上下关紧。

Please keep this office tidy and use the bins provided. 请保持办公室整洁，使用所提供的垃圾箱。

Opera的使用1.看房态：进入Opera系统，然后点击Rooms Management；再进入Housekeeping Mgmt.即可。

2.看坏房：进入Rooms Management再进Out of order/service即可；如要新建OO房点new；如需修改点击edit，如需释放点击Delete3.查某间房的历史记录：进入Rooms Management；再进Room History修改日期，确定房号即可查找到某房间某段时间入住客人的记录。

Shift+F3或Shift+F2都可以.5.6.查差异房：进Room Management点击Housekeeping，再进Room Discrepancies即可.7.查客人何时退房日期及具体时间：Ctrl+F7,输入Room No然后Search。

如果想看具体详情，则双击想看的房间状态栏，即可看到C/O的具体时间，Arrival时间；还可以查看客人的Traces Preferences; Profile Notes; Comments;Specials……等信息。

8.如想留Messages, Traces, Alerts给相关部门和客人，可以进Front desk,再进in-House Guest输入房号再Search，然后点Options即可，或Ctrl+F7进入界面后也可以看到。

9.如想增加客人的喜好以便下次更好的服务：Ctrl+F7进入后点Profile, 然后进入Notes即可留言。

10.打任何报表：进入Miscellaneous,点Report。

然后调整Report，Group内的内容，即可打出相应报表。

11.查看谁改变了房态：进入Miscellaneous后点User, ActivityLog,再点击User然后选All,再Ok。

然后在Text处输入房号，再选Housekeeping，再Search即可查看到谁修改了房态，具体时间等信息。