电大1361《国际商务交际》开放大学期末考试试题2019年7月(含答案)
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电大1365《高级商务英语写作》开放大学期末考试试题2019年7月(含答案)
Part 2 Translation (20 points)
Questions 11-15 are based on the following task. Directions: Translate the following sentences into Chinese CEnglish). 11. The respons 心 lities include receiving visitors, scheduling meetings, and writing routine letters and reports. 12. 我期望有机会亲自与您讨论我的资格。 13. Our company is renowned for having the most extensive ranges of products including furniture and handicraft. 14. 我们要感谢您和贵公司近期 300,000 美元的捐款。 15. We are pleased to inform you that we have covered the above shipment with the People's Insurance Company of China against WPA.
(20 points)
Part 3: Paragraph Organization
(20 points)
Part 4: Writing
(40 points)
• The total marks for this examination are 100 points. Time
allowed for completing this examination is 90 minutes.
国家开放大学电大一网平台《商务英语1》一体化考试网考机考交际用语单选题题库及答案
国家开放大学电大一网平台《商务英语1》一体化考试网考机考交际用语单选题题库及答案第一大题：交际用语(单选题)1.—Could you please tell me your name?A.Sure.I like it.B.Sure.It is my pleasure.C.Sure.My name is John Taylor2.—When can you effect shipment?—-A.Around in June.B.It is late.C.A direct shipment is better3.一Hello,I'm Susan.Nice to meet you.-A.And you?B.Nice to meet you,too.C.Very nice.4.一I can show you around,if you like.一A.Let's go.B.Sure.Thank you.C.I can't wait5.一You know,your parents wished you had told them the truth earlier.A.We should also find that.B.So be careful with telling the truth.C.Well,truth is not always pleasant6.—C ould you look after my dog for me while we’re away?一A.No,thanks.B.with pleasure.C.I'm not afraid.7.—Hello!Could Is peak to the headmaster,please?A.Hold on,please.B.That's the headmaster,please.C.Who are you?8.一Happy birthday!A.Thank you.B.The same to you.C.Good luck.9.一Sally,could you lend me your calculator?Mine is not working.A.It doesn't matter.B.No,I can't.C.Sure.10.-We think$55,000 would be reasonable for transferring our trademark.That's too high.A.Oh, my honey.B.0h,my goodness.C.0h, my friend.11.—Oh,I am not feeling wel1.I've got a cold.A.Fine.How are you?B. Never mind.Take care.C.I'm sorry to hear that12.—Linda,you speak English very well.A. No,1 don't think so.B.Thank you very much.C. Not good enough.13.—Kate,could you answer the telephone,please?-I'll get it.A.OK.B. No,thanks.C. Yes, I could.14.—0h,but how long will it take to reach LA?A.It takes along way to reach LA.ually it takes around12days.C. LA is very far from here.15.一Hello,David!1haven't heard from you for along time.How have you been recently?A.That's all right.B.Longtime no see.C.Not bad,thank you.16.一Thank you very much for helping me.A.You're welcome.B.It doesn't matter.C.No need.17.一Hello,Lucy.How are you?-And you?A.Fine,thanks.B.Yes,I amC.Glad to meet you.18.—Help yourself to some fish.A.It sounds nice.B.Thank you.C. Yes,please.19. 一Good morning . Far East Logistics Company . This is Lin Han xue . May I help you? — -A.Good morning,Ms,Lin,Nice to meet you.B.No,thank you.C.Good morning,Ms.Lin.This is Daniel Anderson speaking.20 .—Here you are,Sir .一A. All right,B. Yes,here we are.C.Thank you very much.21.—Would you like to have some rice?A.Yes,please.B. Yes,I like.C.Yes,I have.22.—Nice to see you.-A. Good morning.B.Pleased to meet you,too.C.Nice to see you, too.23.—Would you please give me some water?—A.Yes,1do.B.Certainly,C.No,thanks.24.—Where shall we have the meeting?A.The first conference room is spacious.B.The first conference room isn't good.C.In the first conference room.25.—Well,after my report,there will be a break for refreshments.A.All right,I see.B.The break won't belongC.All right,Ill see it.26 . — Here you are,Sir .一A. All right.B.Yes,here we are.C.Thank you very much.27 . —Well,after my report,there will be a break for refreshments .一A.The break won't belong.B.All right,I see.C. All right,I'1l see it.28.—What if he still doesn't pay up?一A.I have already done that.B.I've got to hurry.C.If it's a small amount we write it off as bad debt.For larger sums we29.—Oh,but how long will it take to reach LA?A.It takes along time to reach LA.ually it takes around 12 days. is very far from here.30.—What's the purpose of your visit today?A.Uh,I'm,not sure.B.I'm intending to ask for your advice on brand design.C.Y es,I'd like to talk with you.31.—Could you give mean example of good team working there?A.Sorry.1can see from your resume.B.Sure.I was the treasurer of the Students’Union.C.Not at all.I was in charge of sales for Corporate Pan-Asia.32.一The senior managers need the results from last month straightaway,so I can't stop totalk.I've got to hurry.A. Stay longer.B.Go slowly.C.0k,see you later.33.一Hello,I'm Susan.Nice to meet you.A.Are you?B.Nice to meet you,too.C.How are you?34.一Sally,could you lend me your calculator?Mine is not working .一A.It doesn't matter,B.No,I can't.C.Sure,why do you need it?35.-1bet that Mike wished you had told him that earlier.一A.We should also find what the customers keep in their minds.B. So be careful with our job.C.Wel1,Mike isn't a fool, he won't do that again.36.—Good morning.Far East Logistics Company.This is Lin Han xue.May I help you?A.Good morning,Ms.Lin.Nice to meet you.B.No,thank you.C.Good morning,Ms.Lin.This is Daniel Anderson speaking.37.一Hello,David!1haven’t heard from you for along time.How have you been recently?A.That's OK.B.Longtime no see.C.Not bad,thank you.38.—Oh.But why didn't he just own up and tell someone?一A.So be careful with our job.B.He was too scared that he would be fired,I suppose.C.You should have told him that earlier.39.—Let me show you how to use the printer.A.I'1l do my best.B.Thanks for your help.C.No,I can use it myself.40.- 1 got to know Ted only from his resume.In fact he is not qualified for his job.A.Oh.it's such a pity!B.Oh,it sounds interesting!C.I'm glad to hear that !41.一Hello,I'm Susan . Nice to meet you .A .And you?一B.Nice to meet you,too.C.Very nice.42.—Could you give me the schedule this afternoon?—A.No problem,Mr.Taylor.B. No,thank you.C. Yes,I can.43.—Do you have any suggestions about it?A.No, l have no idea.B.Let me give you a hand.C.After I read it in detail,Iwill tell you my opinion.44.一1can show you around,if you like .一A.Let's go.B.Sure.Thank you.C.I can't wait.45.—Where shall we have the meeting?A.The first conference room is spacious.B. The first conference room isn't good.C.In the first conference room。
电大4015《商务交际英语(1)》开放大学期末考试试题2019年7月(含答案)
Firstly, Mr. William Forest, chairman of the board, made a report on the work and total sales of the company this season. Then the report was followed by a heated discussion.
Secondly, all the directors agreed to hold a press conference for the company next month.
by students between 10 and 12 years old. The bank is open for one hour two days a week. Students can put their money into the bank and withdraw it as they wish. Officials from a local bank helped the students start the bank. They trained twenty-three of them to do all the different kinds of bank jobs, from counting money to guarding the bank. The students needed money to start the bank. They raised more than $ 2,000 by selling 50-dollar shares in the bank to parents, teachers, the local bank workers, and customers.
Secondly, all the directors agreed to hold a press conference for the company next month.
by students between 10 and 12 years old. The bank is open for one hour two days a week. Students can put their money into the bank and withdraw it as they wish. Officials from a local bank helped the students start the bank. They trained twenty-three of them to do all the different kinds of bank jobs, from counting money to guarding the bank. The students needed money to start the bank. They raised more than $ 2,000 by selling 50-dollar shares in the bank to parents, teachers, the local bank workers, and customers.
2045国开(电大)2019年7月《金融企业会计 》期末试题及答案
试卷代号：2045国家开放大学2 0 19年春季学期期末统一考试金融企业会计试题注意事项2019年7月一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏内。
考试结束后，把试卷和答题纸放在桌上。
试卷和答题纸均不得带出考场。
监考人收完考卷和答题纸后才可离开考场。
二、仔细读懂题目的说明，并按题目要求答题。
答案一定要写在答题纸的指定位置上，写在试卷上的答案无效。
三、用蓝、黑圆珠笔或钢笔（含签字笔）答题，使用铅笔答题无效。
一、单选题（每题1分，共10分）1.属于当期已经实现的收入和已经发生的费用，不论款项是否收付，都应作为当期的收入和费用，这样的会计核算前提是（）。
A.权责发生制B.货币计量C.持续经营D.会计主体2.商业银行办理现金收入必须按（）程序处理。
A.先收款，后记账B.先记账，后付款C.先记账，后收款D.先付款，后记账3.客户以现金存入某商业银行，表明某商业银行（）。
A.资产负债同时增加B.资产负债同时减少C.资产增加，负债减少D.负债增加，资产减少834.活期储蓄存款的结息日为（）。
A.每月30日B.每季末月的20日C. 6月30日D. 12月20日5.某客户签发金额为20 000元的空头转账支票，银行应处以（）的罚款。
A. 100 元B. 200 元C. 500 元D. 1 000 元6.（）风险最大。
A.抵押贷款B.质押贷款C.信用贷款D.票据贴现7. “清算资金往来”科目，属（）科目。
A.资产类B.资产负债共同类C.负债类D.损益类8.取得某项金融资产的目的是为了近期内出售，该金融资产称为（）oA.贷款B.交易性金融资产C,持有至到期的投资 D.应收款9.银行汇票的提示付款期限自（）起1个月。
A.到期日B.出票日C.承兑日D.交付日10.持票人的付款请求权得不到满足而向其前手请求偿还票据金额的权利，称为（）oA.付款请求权B.票据追索权C.付款提示权D.票据承兑权二、多选题（每题2分，共20分）11.反应金融企业财务状况的要素有（）oA.资产B.负债C.收入D.权益E.费用F.利润12.企业开立一般存款账户，可以用于（）。
国开会计专科《商务英语1》2019秋期末试题与答案.docx
国家开放大学2019年秋商务英语3897试题与答案（在后面）一、交际用语（共计10分，每小题分）题：根据对话内容选择恰当的选项。
1.- Thank you very much for helping me.A.You're welcome.B.It doesn't matter.C.No need.2.一Hello, Lucy. How are you?And you?A.Fine, thanks.B.Yes, I am.C.Glad to meet you.3.—— Help yourself to some fish.A.It sounds nice.B.Thank you.C.Yes, please.4.一Good morning. Far East Logistics Company. This is Lin Hanxue. May I help you?A.Good morning, Ms. Lin. Nice to meet you.B.No, thank you.C.Good morning, Ms. Lin. This is Daniel Anderson speaking.5.- Here you are, Sir.A.All right.B.Yes, here we are.C.Thank you very much.二、词汇与结构（共计30分，每小题分）20题：阅读下面的句子，从三个选项中选出一个能填入空白处的最佳选项。
6.There many people running in the park every morning.A.isC. areB.were7.These police often the children across the street.A.helpB.helpsC.is helping8.It is better to tell someone to get it.A.fixB.fixedC.fixing9.The ten-day display and sale finished tomorrow.A.isB.would beC.will be10.You are planning to export this product to Europe, ?A.don't youB.aren't youC.are youI 1. Markets are the system that some people's demands and some other people's supplies.A.rejectsB.meetsC.bridges12.Small holes should be made in theA.dryC.wet13.I packing in wooden cases.A.PreferB.getC.think14.I'll the remittance f or you m our records.A.check inC. check upB.check out15.Th ere are some visitors to our marketing department next week.eB.to comingmg16.The woolen gloves should in twenty boxes.A.be packedC.be packing17.But the charge will be __ a nd it also slows down delivery.A.more valuableB.cheaperC.higher18.I'd like to know what time we can get the container it is in the port.A.whyB.whenC.where19.The third part is the results.A.expectB.expectingC.expected20.18 of the EU members have replaced their national currencies by Euro notes and corns 2002.A.forB.atC.since三、阅读理解（共计40分，每小题分）2125题：阅读下列短文，从三个选项中选出一个正确答案。
2019年7月中央电大本科《商务谈判策略》期末考试试题及答案
2019年7月中央电大本科《商务谈判策略》期末考试试题及答案说明：试卷号：1341课程代码：02638适用专业及学历层次：市场营销；本科考试：形考（纸考、比例50%）；终考：（纸考、比例50%）一、单项选择题1．商务谈判有一个临界点，即谈判双方达成协议的(C)。
A．最低价格 B．合理要求C．最低要求 D．最高要求2．商务谈判是(C)的一种。
A．外交谈判 B．政治谈判C．经济谈判 D．军事谈判3．(A)适用于谈判双方实力比较接近，双方过去没有商务往来经历的情况。
A．协商式开局策略 B．坦诚式开局策略C．慎重式开局策略 D．进攻式开局策略4．商务谈判的中心环节是(B)。
A．报价还价 B．磋商阶段C．摸底阶段 D．开局阶段5．(D)是指在谈判过程中一方以破裂相威胁，从而达到给对方施加压力牵制对方，最终迫使对方让步的策略。
A．折中策略 B．声东击西策略C．红白脸策略D．边缘策略6．(A)是指企业对以自身为当事人的合同依法进行订立、履行、变更、解除、转让、终止以及审查、监督、控制等一系列行为的总和。
A．合同管理 B．合同归纳C．合同起草 D．合同整合7．(A)是一种让对方在精神上感到满足的谈判策略。
A．投其所好 B．减兵增灶C．恻隐策略 D．软硬兼施8．运用与通常情况下思考问题相反的方法来考虑并解决问题的思维方式是(D)。
A．散射思维 B．快速思维C．跳跃思维D．逆向思维9．下列不属于倾听的技巧的是(C)。
A．听取关键词 B．给对方创造发言的机会C．及时纠错 D．反应式倾听10.谈判者的衣着打扮主要依据(C)。
A．个人的兴趣 B．对方的爱好C．场合、年龄、身体、气质 D．个人的习惯二、多项选择题11.一般来说，谈判都要经过以下三个阶段(ACD)。
A．谈判的准备阶段 B．制定谈判计划C．正式谈判阶段 D．谈判的协议执行阶段12．一般而言，模拟谈判的方法包括(ABC)。
A．全景模拟法 B．讨论会模拟法C．列表模拟法 D．头脑风暴法13.影响开局气氛的因素包括(ABC)。
电大1361《国际商务交际》国家开放大学历届试题2019年1月(含答案)
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题。
电大1391《商务英语4》国家开放大学历届试题2019年1月(含答案)
一、交际用语（共计 10 分，每小题 2 分）
1 —5 题：选择正确的语句完成下面对话，井将答案序号写在答题纸上。
1.
—Hey Kyle,
—
guess what! The boss is sending me to Europe for a marketing seminar
next month. You've been itching to go on a business trip for months.
10.
behalf of Vancouver C&S Int'l Trade Corp. , I am pleased to invite you
and your colleagues to visit us.
A. For
C. In
B. On
Hale Waihona Puke 11. While the other people
them. A. interacted C. interviewed
Passage 1
CD
Identify the country or countries you will be travelling to. It is particularly important
to know which countries you are travelling to because it determines where and how you are going to send your application.
A. It's something we should give serious consideration to. B. It will still be a privately held company. C. It will become a privately held company.
2020012140商务交际英语2-国家开放大学2019年秋季学期期末统一考试试题及答案
A. vocal qualities, nonverbal symbols, and visual aids
B. dress, visual aids, and nonverbal symbols
C. statistics, nonverbal symbols, and dress
9. In the opening paragraph of a letter of application,
l. Which of the fo1o1w·ing 1s requ1red in all graphic aids?
八. A title and a so,irce line.
K. 八 title and a graphic. r'--•·• A uni.que number wr re ferencmg purposes. ?. The·vertical axis of a lin,工 chart is
tl,E·time we
,\. bPlicvc the verbal mes 、 age l)'.b e1,.1evc t l1c nonverbal` message
C. believe both of the two kind 、 of languages
0~) ,),)~
Hale Waihona Puke 8. The three main parts of the delivery of an oral presentation a r e ~ .
A. Your mvn experience with the topic of the manual. B, \Vhat rhc ime1飞（如\ readers need ro know. C. What you,入vould like to teach the readers书
2019年电大《商务英语3》期末考试试题及答案
A. circumstances
B. operation
C. case
16. With the rapid economic growth in China, the log 邸 cs industry is _
_
greatly.
A. expanding
B. exploring
C. exploding
important for a new company. Here are some aspects where a leader should be careful not to
make mistakes. 1206
A cohesive (和谐一致的） office culture starts at the top and is built with intention. Facebook's founder projects a laid-back vibe (氛围） . That sets the tone for his $ 200 billion
案序号写在答题纸上。
6. Sometimes your body language, gestures and expressions may tell people
about you than the words you use.
A. more
B. most
C. much
7. Products are graded according to size and
A. I'd like you to meet Joe Stevens. He's our sales team head. The Sales
Department has more than 50 employees.
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试卷代号： 1361
国家开放大学 2 0 1 9 年春季学期期末统一考试 国际商务交际 试题
2019 年 7 月
注意事项
一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定 栏内。考试结束后，把试卷和答题纸放在桌子上。试卷和答题纸均不 得带出考场。监考人收完考卷和答题纸后才可离开考场。
二、仔细读懂题目的说明，并按题目要求和答题示例答题。答案一 定要写在答题纸的指定位置上，写在试卷上的答案无效。
1015
提醒：电大资源网已将该科目2010年到2020年1月的期末试题
整合、汇总、去重复、按字母排版，形成题库，方便大家复习
Remember, too, that some cultures prefer greater formality than Americans exercise. Instead of first names, use only honorifics (Mr. or Ms.) and last names, as well as
When working with an interpreter, you must be very careful about your language. For example, you will need to express ideas in small chunks to give the interpreter time to translate. You may need to slow down as you speak and stop after each thought to allow time for the translation that will follow. Even if your presentation or speech is being translated simultaneously, remember to speak slowly and to pause after each sentence to ensure that your message is rendered correctly in the target language.
anticipate expectations and perceptions that may differ significantly from what you may consider normal. For example, emphasis on getting to the point quickly is not equally prized across the globe. Many people (notably those in Japanese, Latin American, and Arabic cultures) consider such directness to be brash and inappropriate.
laughing in a business presentation. Their expectation is of a rational-that is, "serious"—
fact-based delivery. American-style enthusiasm is often interpreted abroad as hyperbolic
academic or business titles—such as Doctor or Director. Writing on a flipchart or
transparency seems natural and spontaneous in this country. Abroad, though, such informal techniques may suggest that the speaker dugh to prepare proper visual aids in advance. Mark the following statements True or False according to the information provided in the text.
exaggeration or, worse, as dishonesty and can lead to misunderstandings. If an American
says "Great job!" to offer praise, a Spanish counterpart might believe the American has approved the project. "When Europeans realize there's no commitment implied," warned an intercultural consultant, "they might feel deceived or that the American is being superficial. "
提醒：电大资源网已将该科目2010年到2020年1月的期末试题
整合、汇总、去重复、按字母排版，形成题库，方便大家复习
Part Three Writing (60 points)
I . Revise each of the following sentences according to the requirement given in the brackets.
The same advice is useful in organizing presentations. Consider breaking your presentation into short, discrete segments. You may want to divide your talk into distinct topics, developing each separately and encouraging discussion periods after each. Such organization enables participants to ask questions and digest what has been presented.
三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。
1014
提醒：电大资源网已将该科目2010年到2020年1月的期末试题
整合、汇总、去重复、按字母排版，形成题库，方便大家复习
Part One Reading (20 points) In addressing intercultural audiences when you are giving a presentation, you need to
Match your presentation and your nonverbal messages to the expectations of your audience. In Germany, for instance, successful presentations tend to be dense with facts and precise statistics. Americans might say "around 30 percent" whereas a German presenter might say "30. 4271 percent. "Similarly, constant smiling is not as valued in Europe as it is in North America. Many Europeans distrust a speaker who is cracking jokes, smiling, or
Please write your revised version in the Answer Sheet. (30 points) 15. This letter is to inform you of an important change in our policy concerning msurance. to emphasize you" attitude) 16. Every employee is entitled to see his personnel file. (to eliminate language bias) 17. You won't be disappointed with the many electronic services we now offer. (to make it positive) 18. Reference is made to your May 7 letter in which you described the approved procedure for initiating a claim. (to make it conversational) 19. It has been determined by the staff that our process of checking verification for customers must be simplified. (to make it simple and clear) 20. In accordance with your wishes, we are sending you under separate cover two contract forms. (to make it concise) 21. I understand that you offer employee testing materials, and I have a number of questions to ask. (to improve the directness) 22. Your letter claims that you returned a defective headset. (to adopt a positive expression) 23. Come join our company, where the pay is high, working conditions are pleasant, and to succeed is possible. (to improve parallelism) 24. Members of the team have taken into consideration every one of the factors that has the capacity to affect the purchase. (to improve the vigor and directness)
国家开放大学 2 0 1 9 年春季学期期末统一考试 国际商务交际 试题
2019 年 7 月
注意事项
一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定 栏内。考试结束后，把试卷和答题纸放在桌子上。试卷和答题纸均不 得带出考场。监考人收完考卷和答题纸后才可离开考场。
二、仔细读懂题目的说明，并按题目要求和答题示例答题。答案一 定要写在答题纸的指定位置上，写在试卷上的答案无效。
1015
提醒：电大资源网已将该科目2010年到2020年1月的期末试题
整合、汇总、去重复、按字母排版，形成题库，方便大家复习
Remember, too, that some cultures prefer greater formality than Americans exercise. Instead of first names, use only honorifics (Mr. or Ms.) and last names, as well as
When working with an interpreter, you must be very careful about your language. For example, you will need to express ideas in small chunks to give the interpreter time to translate. You may need to slow down as you speak and stop after each thought to allow time for the translation that will follow. Even if your presentation or speech is being translated simultaneously, remember to speak slowly and to pause after each sentence to ensure that your message is rendered correctly in the target language.
anticipate expectations and perceptions that may differ significantly from what you may consider normal. For example, emphasis on getting to the point quickly is not equally prized across the globe. Many people (notably those in Japanese, Latin American, and Arabic cultures) consider such directness to be brash and inappropriate.
laughing in a business presentation. Their expectation is of a rational-that is, "serious"—
fact-based delivery. American-style enthusiasm is often interpreted abroad as hyperbolic
academic or business titles—such as Doctor or Director. Writing on a flipchart or
transparency seems natural and spontaneous in this country. Abroad, though, such informal techniques may suggest that the speaker dugh to prepare proper visual aids in advance. Mark the following statements True or False according to the information provided in the text.
exaggeration or, worse, as dishonesty and can lead to misunderstandings. If an American
says "Great job!" to offer praise, a Spanish counterpart might believe the American has approved the project. "When Europeans realize there's no commitment implied," warned an intercultural consultant, "they might feel deceived or that the American is being superficial. "
提醒：电大资源网已将该科目2010年到2020年1月的期末试题
整合、汇总、去重复、按字母排版，形成题库，方便大家复习
Part Three Writing (60 points)
I . Revise each of the following sentences according to the requirement given in the brackets.
The same advice is useful in organizing presentations. Consider breaking your presentation into short, discrete segments. You may want to divide your talk into distinct topics, developing each separately and encouraging discussion periods after each. Such organization enables participants to ask questions and digest what has been presented.
三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。
1014
提醒：电大资源网已将该科目2010年到2020年1月的期末试题
整合、汇总、去重复、按字母排版，形成题库，方便大家复习
Part One Reading (20 points) In addressing intercultural audiences when you are giving a presentation, you need to
Match your presentation and your nonverbal messages to the expectations of your audience. In Germany, for instance, successful presentations tend to be dense with facts and precise statistics. Americans might say "around 30 percent" whereas a German presenter might say "30. 4271 percent. "Similarly, constant smiling is not as valued in Europe as it is in North America. Many Europeans distrust a speaker who is cracking jokes, smiling, or
Please write your revised version in the Answer Sheet. (30 points) 15. This letter is to inform you of an important change in our policy concerning msurance. to emphasize you" attitude) 16. Every employee is entitled to see his personnel file. (to eliminate language bias) 17. You won't be disappointed with the many electronic services we now offer. (to make it positive) 18. Reference is made to your May 7 letter in which you described the approved procedure for initiating a claim. (to make it conversational) 19. It has been determined by the staff that our process of checking verification for customers must be simplified. (to make it simple and clear) 20. In accordance with your wishes, we are sending you under separate cover two contract forms. (to make it concise) 21. I understand that you offer employee testing materials, and I have a number of questions to ask. (to improve the directness) 22. Your letter claims that you returned a defective headset. (to adopt a positive expression) 23. Come join our company, where the pay is high, working conditions are pleasant, and to succeed is possible. (to improve parallelism) 24. Members of the team have taken into consideration every one of the factors that has the capacity to affect the purchase. (to improve the vigor and directness)