商务英语期末复习资料
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商务英语期末复习资料
Audience 受众 Marketing mix 营销组合 Impact 影响,作用
Impulse buy 即兴购买 Trigger 引起 Undervaluing 低估
Feedback 反馈 Self-actualization 自我实现 Leadership 领导(能力)
Delegate 委派 Under time pressure 时间紧迫 Subordinate 下属
Insight 洞察力 Precedent 先例 Restructure 重建
Milestone 里程标、重要事件、转折点 Afterhours 工作完毕后
机 票:
Nick: I just missed my flight.
Clerk: Oh, I’m sorry to hear that.
Nick: Could you reschedule it?
Clerk: Yes, When would you like toreschedule it for?
Nick: How about changing my flight totomorrow noon?
Clerk: That was for tomorrow at noon? Please let me verify flight availability?
Nick: Yes.
Clerk: OK, there’s still one seat available on that flight. But it’s in business class. I can let you have that if you like for
no additional charge, but rescheduling costs a little extra.
酒 店:
Staff : Good morning, sir, May I know your name?
Guest: Certainly. My name is John Smith
Staff : Would you please spell your last name?
Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson.
Staff : How do you do Mr. Parkinson? Welcome to our hotel.
Guest: How do you do? Very nice to meet you.
Staff : Hope you’ll enjoy you stay here.
Guest: I think I will
Staff : See you later.
Guest: See you.
----
Staff : Excuse me, May I help you?
Guest: Yes, I’m looking for my room.
Staff : May I know your room number, please?
Guest: Yes, my room number is 358.
Staff : That’s at the other end of the corridor. Follow me. Please. I’ll show you to your room.
Guest: Thank you. It’s very kind of you.
Staff : It’s my pleasure to serve you. Please enjoy your stay.
----
Staff : Good morning. Mr. Smith. How are you today?
Guest: Good morning. Jane. I’m fine, thanks, and you?
Staff : I’m fine too. Are you checking-out today?
Guest: yes, I think so
Staff : Did you enjoy your stay here?
Guest: Yes, I did.
Staff : I hope our service is to your satisfaction.
Guest: Sure. I’m very pleased with everything here.
Staff : Thank you. I wish you a nice trip home and look forward to seeing you again.
Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin.
----
Guest: Excuse me. What time is it now?
Staff : It’s 2:25 by my watch;
Guest: Is it the correct time?
Staff : Yes, I think so .
Guest: You use Beijing Time here, don’t you?
Staff : Yes, we do
Guest: Do you know what time it is now in Holland?
Staff : I guest it is about half past eight in the morning. There is a time difference of 6 hours
Guest: I see. I want to call back home. It seems I’d better make the call in the evening
Staff : I think so if nothing is urgent, because there are special rates at night after 9:00
Guest: Do you mean cheaper?
Staff : Yes
Guest: That’s great. Thank you
Staff : My pleasure.
----
Staff : Good morning, ma’am. Anything I can do for you?
Guest: Good morning. I’m here to see my friend. But I don’t know which building she lives in
Staff : Do you have her room number?
Guest: Yes, It’s 408
Staff : May I know your friend’s name?
Guest: Sure. Her name is Shelly, Shelly Wilson
Staff : Is she an American?
Guest: No, she is German
Staff : Please with a second. I’ll check for you
Guest: OK
Staff : Yes, here it is. She lives in Room 2408 in the apartment building over there
Guest: What does 2 mean?
Staff : It stands for the Apartment Building
Guest: I see. Thank you for your help
Staff : You’re welcome.
----
Staff : Good afternoon, Mrs. Anderson. Can I clean your room now?
Guest: Could you please come back again. I’m tied up at the moment. I’ve some visitors.
Staff : All right, no problem. When do you need me to come back?
Guest: How about 6:00. is that all right?
Staff : Sorry, I’ll be off then. I’ll finish working at 5:30. but don’t worry. One of my colleagues will come.
Guest: OK
Staff : By the way, do you need an adapter?
Guest: Yes, I did ask for one.
Staff : Here you are. I’ve got it for you
Guest: Thank you
Staff : Not at all.
----
Staff : Good morning . Mrs. Jones
Guest: Good morning.
Staff: You know the Mid-Autumn Festival is coming. It’s an important traditional festival in China. The Hotel is now
organizing a one-day trip to the Great Wall. The holiday will be celebrated with music and nut picking.
Guest: That’s a great idea. It will be wonderful.
Staff : Definitely, but how shall we go?
Guest: By the Hotel Taxi
Staff : What time shall we set out?
Guest: At 5:30 in the morning. The taxi will be waiting for you at the entrance. Please get there a little bit earlier
because the seat arrangement policy is on a first come, first serve basis.
Staff : Ok, I will. Thank you very much for telling me all this.