商务英语期末复习资料

  • 格式:doc
  • 大小:94.50 KB
  • 文档页数:18

商务英语期末复习资料

Audience 受众 Marketing mix 营销组合 Impact 影响,作用

Impulse buy 即兴购买 Trigger 引起 Undervaluing 低估

Feedback 反馈 Self-actualization 自我实现 Leadership 领导(能力)

Delegate 委派 Under time pressure 时间紧迫 Subordinate 下属

Insight 洞察力 Precedent 先例 Restructure 重建

Milestone 里程标、重要事件、转折点 Afterhours 工作完毕后

机 票:

Nick: I just missed my flight.

Clerk: Oh, I’m sorry to hear that.

Nick: Could you reschedule it?

Clerk: Yes, When would you like toreschedule it for?

Nick: How about changing my flight totomorrow noon?

Clerk: That was for tomorrow at noon? Please let me verify flight availability?

Nick: Yes.

Clerk: OK, there’s still one seat available on that flight. But it’s in business class. I can let you have that if you like for

no additional charge, but rescheduling costs a little extra.

酒 店:

Staff : Good morning, sir, May I know your name?

Guest: Certainly. My name is John Smith

Staff : Would you please spell your last name?

Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson.

Staff : How do you do Mr. Parkinson? Welcome to our hotel.

Guest: How do you do? Very nice to meet you.

Staff : Hope you’ll enjoy you stay here.

Guest: I think I will

Staff : See you later.

Guest: See you.

----

Staff : Excuse me, May I help you?

Guest: Yes, I’m looking for my room.

Staff : May I know your room number, please?

Guest: Yes, my room number is 358.

Staff : That’s at the other end of the corridor. Follow me. Please. I’ll show you to your room.

Guest: Thank you. It’s very kind of you.

Staff : It’s my pleasure to serve you. Please enjoy your stay.

----

Staff : Good morning. Mr. Smith. How are you today?

Guest: Good morning. Jane. I’m fine, thanks, and you?

Staff : I’m fine too. Are you checking-out today?

Guest: yes, I think so

Staff : Did you enjoy your stay here?

Guest: Yes, I did.

Staff : I hope our service is to your satisfaction.

Guest: Sure. I’m very pleased with everything here.

Staff : Thank you. I wish you a nice trip home and look forward to seeing you again.

Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin.

----

Guest: Excuse me. What time is it now?

Staff : It’s 2:25 by my watch;

Guest: Is it the correct time?

Staff : Yes, I think so .

Guest: You use Beijing Time here, don’t you?

Staff : Yes, we do

Guest: Do you know what time it is now in Holland?

Staff : I guest it is about half past eight in the morning. There is a time difference of 6 hours

Guest: I see. I want to call back home. It seems I’d better make the call in the evening

Staff : I think so if nothing is urgent, because there are special rates at night after 9:00

Guest: Do you mean cheaper?

Staff : Yes

Guest: That’s great. Thank you

Staff : My pleasure.

----

Staff : Good morning, ma’am. Anything I can do for you?

Guest: Good morning. I’m here to see my friend. But I don’t know which building she lives in

Staff : Do you have her room number?

Guest: Yes, It’s 408

Staff : May I know your friend’s name?

Guest: Sure. Her name is Shelly, Shelly Wilson

Staff : Is she an American?

Guest: No, she is German

Staff : Please with a second. I’ll check for you

Guest: OK

Staff : Yes, here it is. She lives in Room 2408 in the apartment building over there

Guest: What does 2 mean?

Staff : It stands for the Apartment Building

Guest: I see. Thank you for your help

Staff : You’re welcome.

----

Staff : Good afternoon, Mrs. Anderson. Can I clean your room now?

Guest: Could you please come back again. I’m tied up at the moment. I’ve some visitors.

Staff : All right, no problem. When do you need me to come back?

Guest: How about 6:00. is that all right?

Staff : Sorry, I’ll be off then. I’ll finish working at 5:30. but don’t worry. One of my colleagues will come.

Guest: OK

Staff : By the way, do you need an adapter?

Guest: Yes, I did ask for one.

Staff : Here you are. I’ve got it for you

Guest: Thank you

Staff : Not at all.

----

Staff : Good morning . Mrs. Jones

Guest: Good morning.

Staff: You know the Mid-Autumn Festival is coming. It’s an important traditional festival in China. The Hotel is now

organizing a one-day trip to the Great Wall. The holiday will be celebrated with music and nut picking.

Guest: That’s a great idea. It will be wonderful.

Staff : Definitely, but how shall we go?

Guest: By the Hotel Taxi

Staff : What time shall we set out?

Guest: At 5:30 in the morning. The taxi will be waiting for you at the entrance. Please get there a little bit earlier

because the seat arrangement policy is on a first come, first serve basis.

Staff : Ok, I will. Thank you very much for telling me all this.