酒店英语—英语培训资料
- 格式：docx
- 大小：17.54 KB
- 文档页数：4
酒店英语—FD接待英语培训资料
A：Check in with already booked guest
R:Good afternoon , sir . Welcome to JUVA JIAXI Hotel . May I help you ? 早上好，先生。
欢迎光临巨华嘉禧酒店，请问有什么可以帮您
G: Yes. I booked a room one week ago .
是的，我一周前预定了一间房
R:May I have your name please , sir ?
先生，请问您怎么称呼
G:John Smith.
乔.史密斯
R:Just a moment , sir . While I have found your resvation .Mr. Smith. A business king bed room for 2days. The room rate is 486RMB per night .Is that right ?
先生，请稍等，我已在系统中找到您的预定，您预订了一间商务大床房，预计住
2晚，房价是486RMB，请问您的预定信息正确吗？
G:That’s it .
是的
R: May I see your passport , please ? Thank you ,sir. This is the registration card , incloud your room number and room rate ，please check it ，if it no problem ，please sign your name here.
我能用一下您的护照吗？这是您的入住登记单，上面有您的房号以及房价，请您确认。
如果没有问题，请您在这里签字.
G:OK，no problem.
R：We need XXXRMB as a deposit ，how would you like to pay ，cash or credit card？
我们需要收取XXX人民币币作为押金，请问您是使用现金还是信用卡支付？
G：Cash / Credit Card。
现金或者刷卡
R: OK . Now everything is in order . Mr. Smith . Your room number is 906.
It’s on the 9th floor.The breakf ast on 1st floor from 6:30 to 10:00. Here is your key card with all the information on your booking,is there anything I can do for you？
史米斯先生.您的入住已帮您办理完成.您的房间号码是906.房间在9楼.早餐在1楼，从6:30到10:00.这是您的房卡，您预定的信息都已包含在内，请问还有什么我可以为您服务的吗？
G: Yes, I’ll keep it with care , thank you .
好的，我会妥善保管的，谢谢你
R: I hope you enjoy yours stay with us.
祝您入住愉快
B：Check in with no booking guest
C: Good afternoon, madam. Can I help you?
下午好，女士。
请问有什么可以为您服务？
G:Good afternoon, I want a single /twin room, please .
下午好，我需要一间单人/双人房。
R:Have you made a reservation?
请问您有预定吗？
G:No, I haven’t.
没预定
R:How long do you want to stay?
请问您预计住几天？
G:Three days.
三天
R:I’ll see what we have, madam. We can offer you a
Deluxe/Business/Executive king bed room The room rate is xxx RMB per night.The room rate incloud 1 BBF,Is that ok？
女士，我需要在系统中查询一下我们现在有什么房型。
我们可以为您提供豪华/商务/行政大床房，房价是XXX人民币，该房价包含一份早餐，请问可以吗？
G:Fine.
好的
R:May I see your passport?
我可以用下您的护照吗？
G:Of course. Here you are.
可以，给你
R:Thank you. Madam. This is the registration card , incloud your room number and room rate ，please check it ，if it no problem ，please sign your name here.
谢谢您女士，这是您的入住登记单，上面有您的房号以及房价，请您确认。
如果没有问题，请您在这里签字.
G：OK
好的
R:We need XXXRMB as a deposit ，how would you like to pay ，cash or credit card？
我们需要收取XXX人民币币作为押金，请问您是使用现金还是信用卡支付？
G：Cash / Credit Card。
现金或者刷卡
R:OK . Now everything is in order . Your room number is XXX. It’s on the Xth floor.The breakfast on 1st floor from 6:30 to 10:00. Here is your key card ,Is there anything I can do for you？
您的入住已帮您办理完成.您的房间号码是XXX.房间在X楼.早餐在1楼，从6:30到10:00.这是您的房卡，请问还有什么我可以为您服务的吗？
G:Yes, I’ll keep it with care , thank you .
好的，我会妥善保管的，谢谢你
R:I hope you enjoy yours stay with us.祝您入住愉快
C：Check out
R:Good morning.madam/sir. Can I help you?
上午好，女士/先生。
请问有什么需要帮忙吗？
G:Yes. I would like to check out
是的，我需要退房.
R:Please show your room key and deposit receipt?
请出示您的房卡及押金单
G:Here you are.
R:Thanks Sir, May I know your name and your room number, please ?
谢谢，先生。
请您告诉我您的名字及房号。
G:Name XXX, Room number 1108.
名字是XXX,房号是XXX.
R:All right. Mr.XXX。
You totally spend XXX RMB，Here is your bill. please check it ，if it no problem , please sign name here.
好的，先生。
这是您的账单，您一共消费了XXX人民币,请您确认账单，如果没有问题请您在这里签字。
G:It ok.
没问题
R:How would you like to pay, Mr. Black , in cash or by credit card ? 请问您怎么支付账单，现金还是刷卡？
G:In cash. Here is the money.
用现金结
R:Thank you, Mr.XXX.I get you XXXRMB.Do you need invoice and folio？谢谢，我们收到您XXX元的人民币。
请问您需要发票及账单吗？
G：No，thanks.
不用了，谢谢
R：Now everything is in order，is there anything I can do for you？
您的退房手续已办理完成，请问还有什么我可以帮您的。
G：Nothing，thank you.
没有了，谢谢
R：Have a nice day !We are looking forward to seeing you again！
祝您有个愉快的一天，我们期待您的再次光临。
