中等职业院校英语技能大赛样题模拟题

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中等职业院校英语技能大赛样题模拟题
Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】
一个客人(G)走进接待处办理入店手续,接待员(R)提供帮助。

R: Welcome to Holiday Hotel. Can I help you?
G: I want to check in.
R: Do you have a reservation, madam?
G: No. I need a standard room from June 6th to June 9th.
R: Would you please fill out this registration form and show me your ID card?
G: Yes, here it is. Mrs.Brown
R: Then may I ask for a deposit of $ 300?
G: Do you accept credit card?
R: Yes, we do. This is your receipt and your key. Your room number is 708. Do you need somebody to help you send your
luggage to your room?
G: No, I can manage it on my own. Thanks.
R: Should you need any assistance, please dial11 to Front Desk. Have a pleasant day.
Guest (G) 15分钟之后,她很吃惊隔壁有弹吉他的。

她向酒店(R)投诉。

R: What’s the trouble, Madam?
G: I ask for hotel accommodation, not a KTV. I’ve never see n anything even worse. The next room 709 is playing the guitar.
R: I’m sorry to hear that. We do apologize for the
inconvenience. I’ll look into the matter.
( R去告诉709 不要再谈吉他)
R: I’m sorry, sir. Please don’t play the guitar, your behavior bothers people.
S: OK.
R返回
R: Well, Madam, The man has promised not to play the guitar.
G: Thank you.
R: My pleasure. Have a nice day.
G准备结账
R: Good morning, madam. Can I help you?
G : I’d like to settle my bill , please .
R: It’s Lily Brown in Room 708, isn’t it ?
G: Yes, I’m leaving this afternoon , so I’d like to check out now .
R: Would you please wait for a moment while I calculate your bill, madam?
G: OK. Go ahead.
R: Yes, here is your bill . Would you like to check it ?
G: Sure .
( checking )
G: No mistakes. Can I pay with a credit card ?
R:: Of course .
(The guest gives the Cashier his Master Card and the Cashier then processes it.)
R: Here is your bill,and here is your receipt . Thank you, Mrs.Brown, and have a nice flight back.。