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2016年珠海市前厅服务员职业技能竞赛“英语水平考核”试题题库一、汉译英。
1. 请问您喜欢什么样的房间？What kind of room would you prefer/like？2. 请问您打算住几晚呢？How many nights would you like to stay in our hotel?3. 请问可以提供您的信用卡号码给我作为担保吗？May I have your credit card number for the guarantee?4. 恐怕16号之后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。
I‟m afraid we are not be able to guarantee you a room after 16th. We usually have high occupancies in the peak period.5. 服务费不包括在房费里。
Service charge is not included in the room rate.6. 请您支付1000元人民币作为押金，我们将在退房时把余额退还给您。
Would you please pay ￥1000 as deposit？We will return the balance to you when you check out.7. 我们接待处的分机是…2‟。
如果您有任何事需要帮忙的，请随时与我们联系。
The extension of Reception is …2‟. If you have anything for help, please contact with us.8. 感谢您预订XX酒店客房，如果对此有任何疑问或需做任何修改，请尽快与我们联系。
Thank you for your reservation at XX hotel. If you have any questions or amendment, please contact us as soon as possible.9. 如果未明确说明抵店时间，所预订的房间将保留至当天下午6：00.If arrival time is not told clearly, the reserved room will be held until 6 pm.10. 您想兑换哪种货币？What kind of currency do you want to change?11. 这是您的收据、账单和找零。
英语口语参考题(高校组一、中式铺床题型一中译英1. 您希望我们什么时候为您打扫房间呢?(What time would you like us to clean your room?2. 枕套脏了,请换一下好吗?(The pillowcases are dirty. Could you change them for me?3. 如果您着急,我们有 2小时的加急洗衣服务。
(If you are in a hurry, we have a two-hour express laundry service.4. 我们可以在 4小时内送回您的洗衣,加收 50%的额外费用。
(We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.5. 我们提供不同种类的服务,如水洗、干洗、熨和缝补。
(We have different services such as washing, dry-cleaning, ironing and mending.6. 我想把我的笔记本电脑存放在酒店的保险柜里。
(I would like to store my laptop in one of your safe-deposit boxes.7. 能派人来修理一下窗户吗?(Could you get a repairman to fix the window?8. 2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it?9. 水龙头一晚上都在滴水。
前厅服务英语口语测试题（1）一、朗读下列句子：1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文：1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问；1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题（2）一、朗读下列句子：1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noise in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题（3）一、朗读下列句子：1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题（4）一、朗读下列句子：1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文：1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题（5）一、朗读下列句子：1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文：1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。
2016 年江苏省职业学校技能大赛旅游类酒店服务（餐饮服务）项目英语口语试题公开题库中译英：1.我们已经为您预订一张今晚 6 点半的餐台。
（ We have reserved a table for you at 6：30 tonight.）2.请问您在我们餐厅有预订吗？ (Do you have a reservation with us)3.早餐的供应时间是 7 点到 9 点。
（The breakfast is served from 7:00 to 9:00）.4. 对不起，这张桌子已经有客人预订了。
(Sorry, this table has been reserved.)5.角落的那个位置怎样？（ How about a seat in the corner）6.这张桌子可以吗 (Will this table be all right for you )7.包间已经准备好了，先生。
(The private room is ready now, sir.)8.您是要坐吸烟区还是非吸烟区？(Would you like smoking area or non-smoking area)9.包间的最低消费是 800.(For a private room, there is a minimum charge of 800 yuan.)10.请您在休息室里稍等一下，一有桌子我们会安排您入座。
(Could you wait for a moment in the lounge ？ We’ ll seatyou as soon as we havea table).11. 先生，您的桌子已经准备好了。
请随我来。
(Your table is ready now, sir. Please come with me.)12.这是菜单，服务员随后就到。
（Here is the menu. The waiter will be with you in a moment）.13 这是菜单和酒水单。
前厅服务英语口语测试题前厅服务英语口语测试题（1）一、朗读下列句子：1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文：1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问；1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题（2）一、朗读下列句子：1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noi se in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题（3）一、朗读下列句子：1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题（4）一、朗读下列句子：1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文：1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题（5）一、朗读下列句子：1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文：1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。
浙江省高校招生职业技能考试旅游服务类前厅服务技能操作英语口语表达(XX)试题库(1)Do you have one single room for two nights?参考答案：我想订两个晚上的单人房一间，行吗？(2)Room Reservation，May I help you?参考答案：客房预订部，有什么可以为您效劳？(3)I'd like to book a room.参考答案：我想订个房间。
(4)How many nights do you wish to stay?参考答案：您希望住几晚？(5)How much is the room?参考答案：房价是多少钱？(6)Which date would that be?参考答案：要订在什么时候？(7)How many guests will there be in your party?参考答案：您一行有多少人参加舞会？(8)May I know your phone number?参考答案：能告诉我您的电话吗？(9)How do you spell that?参考答案：请问怎么拼写？(10)Could you hold the line, please?参考答案：请别挂断好吗？(11)Thank you for waiting, sir.参考答案：让您就等了，先生。
(12)I'll arrive late, but please keep my reservation.参考答案：我会晚一点到达，请保留所预订的房间。
(13)Would you like to make a guaranteed reservation? 参考答案：您愿意做个担保预订吗？(14)I,d like to confirm your reservation.参考答案：我想再确认一下您的预订。
(15)May I have your flight number, please?参考答案：请告诉我您搭乘的班机号码好吗？(16)We offer free transportation to and from the airport. 参考答案：我们提供免费的机场迎送服务。
全国旅游饭店服务技能大赛英语口语比赛试题（餐饮部分）题型一中译英(二)中餐宴会摆台21. 您一共有几个人用餐？ ( How many persons in your dinner party?22. 请问您预订的用餐时间是什么时候？ ( May I know the time for your dinner reservatio n?)23. 请问以谁的名义预订？( In which name, please?24. 您愿意吃西餐还是中餐？ ( Would you like Western food or Chinese food?)25. 您喜欢坐哪个位置？( Where would you like to sit?)26. 这个餐桌的位置可以吗？ ( Will this table be all right for you?)27. 抱歉让您等这么久。
(Sorry to have kept you waiting.)28. 您现在点菜吗？( May I take your order now?)29. 对不起。
我马上去给你催一下你的菜。
(I' m very sorry. But I 'uttig^darrorderright now)30. 您想喝什么酒？(What wine would you like to have?)31. 这是菜单。
服务员马上就来。
(Here is the menu. The waitress will be with you in a moment.)32. 给您再添点米饭好吗？(Would you like some more rice?)33. 餐厅现在客满。
但我们可以在20分钟以后安排您入坐。
(the restaura nt is full now. but we might be able to seat you in 20 minu te^.34. 值班经理马上就来。
首届山东省旅游饭店行业服务技能大赛中式铺床项目英语口试题库题型一中译英1.先生，请让我为您介绍一下房间设施。
译：Let me introduce the room to you, sir.2.在房间上网是免费的。
译：We offer free internet service in the room.3.先生，这是您的房间钥匙。
译：Here is your room card, sir.4.对不起，请问有没有要洗的衣服？译：Excuse me, do you have any laundry?5.请问您的衣服要怎么洗？译：How would you like your laundry cleaned?6.请问您房号是多少？译：May I have your room number, please?7.我带您去您的房间。
译：I will show you to your room.8.房间里有小冰箱。
译：There is a mini-bar in the room.9.我现在可以打扫您的房间吗？译：May I make up/clean your room now?10.酒店为客人提供免费的擦鞋服务。
译：The hotel provides free shoe shining service for the guests.11.离开房间时请记得带钥匙。
译：Please take the key card with you when you leave the room.12.先生，您什么时候比较方便？译：What time would be convenient, sir?13.您希望我什么时候过来打扫房间？译：When would you like me to clean your room?14.请让我看一下您的住房卡好吗？译：Could you show me your room card, please?15.我可以借用一下走廊里放着的那张床吗？译：Can I use the bed in the corridor?16.我来帮您拿行李吧。
旅游饭店服务技能大赛服务英语题库1. What is the importance of customer service in the hospitality industry?2. How would you handle a situation where a guest is complaining about the quality of their room?3. What steps do you take to ensure guest satisfaction during their stay?4. How do you prioritize tasks when serving multiple guests at once?5. What is your approach to handling difficult or demanding guests?6. How do you handle a situation where a guest has a special request or preference?7. Describe a time when you had to go above and beyond to meet a guest's needs.8. How do you handle a situation where a guest is dissatisfied witha meal at the restaurant?9. How do you handle a situation where a guest has lost their belongings in the hotel?10. What strategies do you use to upsell hotel services or amenities to guests?11. How do you handle a situation where a guest is being disruptive or disturbing other guests?12. Describe a time when you had to resolve a conflict between two guests?13. How do you ensure that you are providing personalized service to each guest?14. How do you handle a situation where a guest is requesting a refund for their stay?15. What steps do you take to ensure the safety and security of guests at the hotel?16. How do you handle a situation where a guest has encountered a maintenance issue in their room?17. How would you handle a situation where a guest is asking for recommendations for local attractions or activities?18. Describe a time when you had to handle a difficult or stressful situation at the front desk?19. How do you handle a situation where a guest is requesting a late check-out?20. What steps do you take to build rapport and establish a connection with guests?当人们面临一项艰巨的任务或面临困境时，往往需要坚定的意志去克服困难和逆境。
