8D报告中英文版
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实用文档
. 8D REPORT
Plant ( use SAP plant
codes)
公司（采用工厂代码） Notification #
投诉号
Customer
客户 Customer complaint #
客户抱怨编号
Originator
编制 Sales Order/PO #
销售订单号
Date:
日期 Date Due:
截止日期
Product(s) Affected
涉及产品 S/N (If Applicable)
产品序列号（如果需要）
Supplier
供应商 Supplier Part Number
供应商产品编号
Material (if applicable)
原材料（如果需要）
Supplier CAR 供应商8D Internal CAR 内部8D Inter-Entity CAR 内部个体8D Customer
CAR 客户（外部）8D
1. CAR Team Members: (team members assigned to investigate and resolve the CAR issue)
纠正预防措施团队成员（确定团队成员调查和分析问题）
2.Problem Description: (from the CAR Team)
问题描述（通过CAR团队得知）
Photo, sketch or data describing the issue: (from discovery of issue and CAR Team investigation)
通过照片，草图或者数据来描述问题（通过问题发现和团队调查）
3． Containment Actions: (by CAR Team organization)
紧急措施（通过团队讨论）
4． Potential Root Causes: (that may have caused the CAR issue)
潜在根本原因（可能导致问题发生的原因）
5.Verify Root Causes by Audit: (audit the process where the issue occurred to verify you have identified the real root
cause. WHO,WHAT,WHERE,WHEN,HOW. Provide evidence to support the most likely root cause)
调查来证实根本原因（调查整个过程，问题发生以正式找到真正的根本原因，5W分析，提供证据来验证最有可能的根本原因）
6: Immediate Corrective Actions: (Define and implement short-term actions that will protect the customer from
the problem until permanent corrective action is implemented. Provide evidence of the effectiveness of these
actions WHO,WHAT,WHERE,WHEN,HOW)
紧急措施（在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处。提供有关5W行动改进的有效证据）
实用文档
. 7: Long term Preventative Actions: (Define and implement the permanent corrective actions needed. Choose on-going
controls to insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional
controls as necessary. WHO,WHAT,WHERE,WHEN,HOW)
长期对策：（定义和实行永久预防措施，通过持续改进的方法控制根本原因不再发生。如果有需要的话，采用另外的方法来长期监控以证实长期措施的有效性）
8: Verify Preventative Action through Audit and control of Quality Documentation: (Modify specifications,
update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems.
WHO,WHAT,WHERE,WHEN,HOW)
确认长期对策的有效性（更改规范，更新培训，回顾工作流程，优化操作和流程来防止此类问题的再次发生，5W）
FMEA results (If applicable): (Demonstrate that a measurable improvement has been made in the process
FMEA 评分（如果需要）（证明重大的改善已经在过程中实行，并有很大改进）
RPN score (FMEA)
风险指数得分（FMEA）
Before之前 After以后
Severity严重度
Occurrence发生率
Detection可探测性
Severity严重度
Occurrence发生率
Detection可探测性
Conclusion: 结论-
▪ We accept the customer compliant.
▪ 我们接受客户抱怨
Process for Approval. (CAR) Quality Engineer to set up meeting with Approval team.
通过过程（纠正预防措施）质量工程师召集通过小组，举行会议
8D Approval Process
Title Name Date
