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航空服务英语dialogue4

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航空地面服务人员 实用英语分享(一)

航空地面服务人员 实用英语分享(一)

航空地面服务人员实用英语分享（一）A: airplane飞机| airport机场| airliner班机| airline航空公司airport terminal机场候机楼| airport fee机场费进站| arrivals（进港。

到达）arriving from来自------ | 航空公司汽车服务处airline coach serviceactual time实际时间| aircraft crew、air crew机务人员| airport bus机场巴士air hostess、stewardess空中小姐| air terminal航空集散站air-sickness bag晕机袋| air terminal候机室| armrest扶手arrival time到达时间|B: baggage cart行李车| bus; coach service公共汽车| boarding登机| bank银行boarding pass(card)登机牌| bar酒吧| Business Class商务客舱baggage claim area行李领取处| by air、by plane乘飞机baggage claim area行李认领处| baggage insurance行李保险baggage clerk, redcap行李搬运员| boarding check登机牌C: carrier乘运人（公司）| class(fare basis) 座舱等级| customs海关check-in登机手续| cash付款处| coach pick-u point大轿车乘车点car hire旅客自己驾车| coffee shop咖啡馆| checked baggage托运的行李currency declaration货币申报| customs service area海关申报处Can I put my baggage here?我能将手提行李放在这儿吗？Could you change my seat, please?是否可替我更换座位？Could you tell me how to fill？请告诉我如何填写这张表格？check in办理登机手续| checkout办理离开手续| channel通道certificate of vaccination预防接种证书| customs formalities报关单customs declaration form报关单| customs procedure海关手续civil、interior国内| Could u please repeat that?请求对方再说一次currency exchange shop外币兑换店| carry-on baggage随身行李D: domestic airport国内机场| date起飞日期| domestic departure国内航班出站duty-free免税店| departure lounge候机室| departure to前往------ | delayed延误departure time起飞时间| downstairs由此下楼| departures出站、出港、离开Domestic Flight | Do you have anything to declare?国内班机您有任何东西要申报吗？Do you have Chinese Newspaper?你有中文报纸吗？| dutiable articles税物件delay航班误点| departure time起飞时间| Dialogue对话E: exit出口机票| endorsement/restrictions指限定条件| Economy Class经济舱Excuse me, where is the baggage claim area?对不起，哪里是行李提领区？earplug耳塞| eye-mask 眼罩| emergency exit紧急出口| exchange rate汇率F: flight no航班号| from起点城市| FL T No(flight number)航班号First Class头等舱| Flight Number班机号码| flight schedule航班时间表first class 一等舱G: gate ;departure gate登机口| greeting arriving迎宾处| goods to declare报关物品H: hotel;reservation订旅馆| How much is airfare?机票多少钱？How much longer does it take to get to Honolulu ?还要多久到达檀香山？How long are you going to stay in America?您要在美国待多久？health certificate健康证明| headset plug耳机插头I: international airport国际机场| international terminal国际候机楼international departure国际航班出港| international passengers国际航班旅客中转I feel cool, may I have a blanket?请给我一条毯子好吗？| International Flight国际航班in入口| I’d like to reconfirm my plane reservation please.我想要确认我预订的机位。

Unit 8

Unit 8
flight from Beijing to Shanghai. Please make sure that your seatbelt is fastened, your seat is upright, and your tray table is closed. 1 Your cabin baggage should be in the overhead compartment or under the seat in front of you. No smoking will be permitted on this flight.
P: But I want to go and say hello to the lady sitting in the front of the plane. I think she must be my former classmate.
Part Ⅰ Dialogues
Unit 8 About Flying—— Part A
Notes to the Dialogue 1
6. We’ll be flying at an altitude of about 11000 meters. 我们的飞行高度是大约海拔 11000 米。 中型以上的民航飞机都在高空飞行，此处的高空是指海拔 7000 ~ 12000 米的空间。 在这个 空间以 1 千米为 1 个高度层，共分为 6 个高度层：7 千米、8 千米、9 千米、1 万米、1 万1 千米和 1 万 2 千米。 高空飞行的飞机只允许飞以上给定高空。 短航线的飞机一般在6000 米 至 9600 米飞行，长航线的飞机一般在 8000 米至 12600 米飞行，现在的普通民航客机最高 飞行高度不会超过 12600 米，有一些公务机的飞行高度可以达到 15000 米。

Unit 15

Unit 15
into the mouthpieces. Remember not to inflate it in the cabin. Do you understand? PAX: Yes, I got what you just said. But there is one problem: could you tell me the reason why we are not suggested to inflate the life vest in the cabin? I think it may be too late to inflate it outside the cabin. 1
2. while while 在此处作为连词,表示“当……时候”引导时间状语从句。
例如 He fell asleep while he was doing his homework. 他在做作业的时候睡着了。
Part Ⅰ Dialogues
Unit 15 Emergency Procedures—— Part A
Part Ⅰ Dialogues
Unit 15 Emergency Procedures—— Part A
Dialogue 2
CA: Let me explain it to you, sir. If all passengers inflate their life vests, there will be no room2 inside the cabin. Also, some broken metal from the aircraft may damage the life vest on the way out.
Dialogue 2
PAX: Miss, could you tell how to inflate my life vest? CA: I suppose you didn’t notice the life jacket demonstration just now, sir. PAX: Sorry, I didn’t. CA: Never mind. You can inflate it by pulling these tabs down or you can just blow

《民航客舱服务英语》课件Unit 4

《民航客舱服务英语》课件Unit 4
.
Cabin Announcements
Unit 4 Flight delayed and cancelled
4.2.3 Reasons for the delay
Ladies and gentlemen, Attention please, here is the 1 speaking: Due to the bad weather conditions on our 2 airport, As there is a 3 problem that is now being corrected, As we are waiting for the 4 clearance from air traffic control tower, As we are waiting for 5 passengers, As we are waiting for the snow/icing 6 , We are sorry to inform you that our flight will be delayed.
To be able to give announcements based on the given similar situations
To be able to speak the cabin service English about flight delayed and cancelled
Pl.ease remain in your seat. Our flight attendants will supply
beverages to you later. We will let you know as soon as we got the further information. Thank you for your understanding and cooperation.

《民航服务英语》最新版教学课件Unit 4 The Customs

《民航服务英语》最新版教学课件Unit 4 The Customs

Activity 3 Task B
B:去哪里缴税？ B:Where to pay the tax? A:缴税请往那边走。 A:It's over there. B: 所有手续都办完了，是吗？ B:Is that all for customs formalities?[fɔ'mæləti]n. 正式手续 A: 是的，您可以进去了。 A:That's all.Go ahead, please. B:谢谢，再见！ B:Thank you,bye! A: 再见！ A:Bye!
A:You have to declare anything you have with you which is listed in the “red frame”on the declaration form. Also you should declare anything that is not for your own use such as any gifts.
dairy ['deərɪ]
n. 奶制品；
dispose[dɪ'spəʊz] vt. 处理；
Activity 3 Task B
A: 早上好，先生！
A: Good morning,sir！
B: 早上好！我现在能办理海关手续吗？
B:Good morning! Shall I go through the customs formalities now?
A:可以的。请先填写一张申报单。
A:Yes.Please fill in the declaration form first.
图片里一共有两名海关人员和一名乘客。因为今天当班，海 关工作人员身着制服。在检查完旅客的护照和申报单后，海 关人员要求旅客准备好手提行李以便检查并开包。他们询问 旅客携带了哪些应纳税物品，然而旅客并不清楚哪些物品属 于应纳税物品。工作人员耐心地向旅客解释海关规定并告知 他应该走红色通道因为他有一个相机需要申报。

《民航服务英语口语教程》Unit1AnAirlineJob

《民航服务英语口语教程》Unit1AnAirlineJob
__________ on the flight for that day? Of course, the price is _______. P: What’s the difference between first class and economy class? A: In first class the seat arrangement is __________. Your
World Airlines
Part Two :
Dialogue : Talking About an Airline Job
Useful Phrases Have one’s hands full Peak season Be up to one’s eyes Sounds incredible A means of
a day. Most of the passengers prefer to fly economy rather than go
first class.
Blank Fillings:
Use proper words and phrases to complete the following dialogues.
purser (in-flight manager)/ cabin attendants (airhost & airhostess / steward & stewardess)
Airline Personnel
Part One: Warming-up
Have you any experience of traveling by air? What do you know about the air travel? What sort of things will you prepare for it? Which do you prefer, traveling by air or by train/ship/bus?

unit1 preflight briefing


பைடு நூலகம்
What contents does the weather condition consist of? It will clear up in Macao today. The temperature rises to and drops to with breeze.

Dialogue5 Passenger information
What contents does the passenger information consist of? Can you tell me how many passengers are checked in first class and economy class? How about the special passengers?
Please allow me to introduce you to..... I would like you to meet..... This is....
Act out
After Shirley’s selfintroduction, senior purser Christine is going to give some flight information and assign the task.
民航客舱服务英语
课程目标
• 本课程首要目标是培养和提高学生的英语交际能 力和机上及机场的应变能力。 • 了解并掌握民航服务英语的基本内容与相关的语 言知识及民航地面服务所需的相关英语知识，包 括：航前准备会、航前检查、登机、起飞前等内 容。
Final Score
• 平时成绩： 出勤10%+课堂表现20%+平时作业10% • 期末成绩： 期末考试60% • 总成绩＝ 100

航空服务常用英语

航空服务常用英语卫星楼satellite入口in出口exit ; out; way out进站（进港。

到达）arrivals不需报关noting to declare海关customs登机口gate; departure gate候机室departure lounge航班号FLT No(flight number)来自。

arriving from前往… departure to预计时间scheduled time实际时间actual time已降落landed起飞时间departure time延误delayed登机boarding由此乘电梯前往登机stairs and lifts to departures 迎宾处greeting arriving由此上楼up; upstairs由此下楼down; downstairs银行bank货币兑换处money exchange; currency exchange 订旅馆hotel reservation行李暂存箱luggage locker出站（出港。

离开）departures登机手续办理check-in登机牌boarding pass(card)护照检查处passport control immigration行李领取处luggage claim ;baggage claim国际航班旅客international passengers中转transfers中转旅客transfer passengers中转处transfer correspondence过境transit报关物品goods to declare贵宾室V.I.P room购票处ticket office付款处cash出租车乘车点Taxi pick-up point大轿车乘车点coach pick-u point航空公司汽车服务处airline coach service租车处（旅客自己驾车）car hire公共汽车bus; coach service公用电话public phone; telephone厕所toilet; W.C; lavatories; rest room 男厕men’s; gent’s; gentlemen’s女厕women’s; lady’s餐厅restaurant酒吧bar咖啡馆coffee shop; café免税店duty-free shop邮局post office出售火车票rail ticket旅行安排tour arrangement行李牌luggage tag国际航班International Flight班机号码Flight Number来回机票Round-Trip Ticket商务客舱Business Class国内班机Domestic Flight单程机票One-way Ticket头等舱First Class经济舱Economy Class使用中Occupied盥洗室lavatory无人vacant女空服员Stewardess男空服员steward海关申报处customs service area货币申报currency declaration观光sight-seeing托运的行李checked baggage行李领取处baggage claim area随身行李carry-on baggage行李推车luggage cart外币兑换店currency exchange shop汇率exchange rate旅行支票traveler’s check Dialogue飞机票（指限定条件）endorsement/restrictions 旅客姓名name of passenger起点城市from起飞日期date起飞时间time订座情况status机票确认ticket confirm登机口gate前往城市to乘运人（公司）carrier航班号flight no.座舱等级class(fare basis)机号plane No. 机座号seat No.吸烟坐位smoking seat非吸烟席non-smoking seat机场费airport fee国际机场international airport国内机场domestic airport机场候机楼airport terminal国际候机楼international terminal国际航班出港international departure国内航班出站domestic departure1.请求对方再说一次Could u please repeat that?2.我要订9月15号到纽约的班机。

航空服务英语口语教程课件U4

UNIT 4 Check-in Service
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogs Speaking Tasks Extended Reading
Lead-in
Lead-in
A
B
C
Lead-in
3
2
4
5
1
Lead-in
window seat
aisle seat
seat, okay? P: That’s all right. C: Thank you for waiting, Mrs. Smith. I’ve reserved seat 25K in economy class in the forward cabin.
Dialog 1
P: That’s fine. C: How many pieces of baggage are you checking in? P: Two pieces, and I’d like to take this bag as my carry-on. C: Would you please put your two pieces of checked baggage on the conveyor belt?
Speaking Tasks
seats in front row adjacent seats aisle seat adjacent seats window seat adjacent seats
Speaking Tasks
1. E 2. C 3. A 4. B 5. D
Speaking Tasks
Okay, they’re well within the limit. Here is your ticket and passport. P: Thank you. C: And here’s your boarding pass and baggage claim tags. P: Thank you. C: Is there anything else I can do for you? P: Nothing more, thanks. C: Have a nice trip.

Unit-1民航服务英语


n.节约,经济
7.economy class
n.经济舱
8.business class n.商务舱
15
.
Lesson 2 Booking Tickets
Words Study:
Task② Please remember the new words as quickly as you
can! Then write down the Chinese for each word.
6. ____c_h_e_c_k_i_n_________
17
.
Lesson 2 Booking Tickets
Words Study:
Task④ Listen and fill in the missing words. 1、We are going to Beijing for a _c_o_m_p_e_t_it_io_n______on the 10th of
10 (This flight will be delayed for two hours.That is to say, it w.ill land at 11:25
Lesson 1 Telephone Cபைடு நூலகம்ll for Information
1.Is this the Qingdao Airport Inquiry Office? 请问是青岛机场的问讯处吗？
5
.
Lesson 1 Telephone Call for Information
Task③ Listen and write down the words you hear.
1、 _in_q_u_i_ry__o_ff_ic_e_________
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BEIJING QIUSHI VOCATIONAL SCHOOL
B: On Dec.9th. A: changed return trip. Confirmed 1 economy
from HK to shanghai. And 1 economy class from Shanghai to BJ. An additional charge B: thank you A: anything else? B; that’s all .
Name, the departure time, cancel the portion
BEIJING QIUSHI VOCATIONAL SCHOOL
Important sentence
1. I’ve booked a round trip from…to… 2. I want to change my return trip. 3.I want to go to …from…,and then to… 4. Could you please arrange it for me? 5. I have canceled the portion from… to… 6.When would you like to go to …. 7.There will be an additional charge. 8.Is there anything else I can do for you? 9.Have a nice trip!
make a dialogue
A: Baosheng Booking office, B: have booked a round trip ticket
from…to….But….change …return trip, want to shanghai from HK, then to BJ. Arrange for.. A: name? B: A: the departure date from BJ to HK? B: Dec.6 th A: canceled the portion from HK to BJ. When would you like to go to HK?
BEIJING QIUSHI VOCATIONAL SCHOOL
BEIJING QIUSHI VOCATIONAL SCHOOL
New words
A round trip ticket 往返票
One way ticket
单程票
Arrange (sth for sb) 安排
Portion
部分
Additional charge
附加费用
BEIJING QIUSHI VOCATIONAL SCHOOL
Unit1 Telephone Reservation
Dialogue 4
Lead- in
1. What’s the matter with the passenger?
He wants to change his is problem?