Unit 1航空服务英语(课堂PPT)
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民航客舱服务英语课件unit
little bit 有一点 It’s a little bit cold here. Prepare for 准备 I am preparing for my exam. prefer 喜欢 I prefer tea to coffee. Out of the stock 没有了 Instead 替代的 I offer you a blanket instead.
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
民航客舱服务英语-unit 1-
10
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
《民航服务英语》课件
中国国际航空公司的代码
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1
Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.
航空服务英语口语教程课件Unit 1
Dialog 1
(C = Clerk P = Passenger) C: Hello, China Southern Airlines. May I help you? P: Yes, I’d like to book a ticket from Guangzhou to Tokyo. C: Okay! When do you wish to fly? P: Next Friday, July 1st. What flights are available? C: Please hold for a moment. Let me check the flight schedule. (after a moment) C: Sorry for keeping you waiting. We have two flights to Tokyo, at 10:10 a.m. and 3:15 p.m. Both flights have seats available. P: What’s the arrival time of the morning flight? C: That’s Flight CZ385 and it arrives in Tokyo at 2:55 p.m. local time.
When do you want to fly? Will you be traveling at first class or economy class? Could you please tell me your name?
Would you like a one-way ticket or return ticket? I’ll repeat your reservation. I’ve reserved you one first class seat for May 5th, one way to San Francisco leaving Shanghai at 2 p.m. Could you please tell me your telephone number?
民航客舱服务英语综合教程PPT unit 1 Preflight Briefing
民航客舱服务英语综合教程
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
民航客舱服务英语教程课件
The passenger asks for your help.
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
民航情景英语最新版教学课件Unit1
Airline service agents should be familiar with the types of questions that customers may ask, such as different flights, departure and arrival time, airfare, discounts, seat selection, special meals, etc. Agents are responsible for helping customers understand the procedures of reserving a seat and taking a flight.
Sample Conversation 1
Clerk: Good morning. This is China Southern Airline Booking Office. Can I help you? Passenger: I want to fly to Changchun. Do you have any fight from Shanghai to Changchun tomorrow? Clerk: One moment, please. I’ll check what’s available. Passenger: I’d like to travel business class. Clerk: OK. We have Flight CZ6374 leaving Shanghai at 7: 05 a.m. Do you make the reservation now? Passenger: Yes. Clerk: What’s your name, please? Passenger: John Smith. j-o-h-n, for John, s-m-i-t-h, for Smith. Clerk: All right, sir. Now I’ve confirmed one business class seat on Flight CZ6374 leaving Shanghai at 7: 05 a. m. to Changchun on July 16. Is that right? Passenger: Yes. When should I get to the airport? Clerk: Please be there by 5: 05 at the latest. Passenger: OK. I will. Thank you, bye!
Sample Conversation 1
Clerk: Good morning. This is China Southern Airline Booking Office. Can I help you? Passenger: I want to fly to Changchun. Do you have any fight from Shanghai to Changchun tomorrow? Clerk: One moment, please. I’ll check what’s available. Passenger: I’d like to travel business class. Clerk: OK. We have Flight CZ6374 leaving Shanghai at 7: 05 a.m. Do you make the reservation now? Passenger: Yes. Clerk: What’s your name, please? Passenger: John Smith. j-o-h-n, for John, s-m-i-t-h, for Smith. Clerk: All right, sir. Now I’ve confirmed one business class seat on Flight CZ6374 leaving Shanghai at 7: 05 a. m. to Changchun on July 16. Is that right? Passenger: Yes. When should I get to the airport? Clerk: Please be there by 5: 05 at the latest. Passenger: OK. I will. Thank you, bye!
《民航服务英语》课件
行李服务
准备和流程
行李服务是指在航空运输期间 为乘客提供的一系列服务，包 括托运行李、随身携带物品和 快递等。乘客需要根据要求合 理安排行李，避免超重和超长。
基本流程和程序
在登机前，乘客需要把行李交 给专业工作人员进行托运，随 身携带物品需要通过安全检查。 在航班结束后，工作人员会将 乘客的行李交还给乘客本人。
《民航服务英语》PPT课 件
本课程将带你了解民航服务的各个部分。你将会学习到不同服务的基本流程， 服务对象和服务内容。通过本课程，你将更好地了解民航服务领域和未来的 发展。
民航服务介绍
定义和概述
分类和特点
重要性和发展前景
民航服务是指在航空运输过程中 提供的各种服务，包括机场服务、 航班服务、客舱服务、行李服务 和安全服务等。
客舱服务
准备和流程
客舱服务是指在航班期间为乘客提供的一系列服 务，包括座位指导、餐饮服务、安全示范等。
基本流程和程序
在航班期间，机上服务人员需要提供各种服务， 包括座位指导、餐饮服务、安全示范等。服务要 求高效快捷，服务人员需要具备丰富的经验和专 业技能。
服务对象和服务内容
客舱服务的服务对象是乘客。服务内容包括清洁 服务、座位指导服务、日常用品及饮料等服务。
3
服务对象和服务内容
安全服务的服务对象包括乘客和机组人员。服务内容包括提醒乘客遵守安全规定、 检查飞机设备和引导紧急状况应急措施等。
结束语
1 总结课程内容
通过本课程，我们对民航服务的不同部分和 服务内容有了更加深入的了解，了解了不同 服务的基本流程和程序，为我们更好地享受 航空运输提供了基础。
2 展望民航服务的未来
随着科技的不断发展，民航服务的未来将会 更加智能化和个性化。更加高效快捷的服务 将会得到更多的应用，让人们旅行更加方便 和舒适。
民航客舱服务英语-unit 1-
❖ Procedure 程序，过程，步骤 airbus 340 空客
340
aircraft 飞机
❖ Pilot 飞行员
flight deck 驾驶仓
❖ Initial flight 首航
.
6
Please listen to dialogue one
❖ How to greet other? ❖ How to introduce yourself to other?
民航客舱服务实用英 语
刘霞
.
1
Main idea：
❖ New words and expressions: ❖ Dialogues: ❖ Sentence patterns: ❖ Act out:
.
2
question：
❖ What kinds of people are there in the picture?
❖ Can you tell me how many passengers are checked in first class and economy class?
❖ How about the special ❖ passix assigns the task
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
.
10
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ What are they doing according to the picture?
Unit 1航空服务英语课件
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
Telephone Call for Information（电话问讯） A: Hello! B: Hello, is this the ________I_n_q__u_ir_y__O__f_fi_c_e_?__? A: Yes, who is _____c_a_l_li_n_g______________? B: Denny ________c_a_ll_in__g___________. A: ________A__n_y_t_h_i_n_g__we can do for you, Mr. Denny? B: Can you tell me the ______a_r_r_i_v_a_l_t_im___e_______of CZ3460 from Kunming? A: Certainly. It is ________s_c_h__e_d_u__le__d______to arrive at 9:25 pm. However, _________d__u_e__t_o__t_h_e_____bad weather conditions, this flight will not arrive _______o_n__s_c_h__e_d_u__le______.The flight has not yet ____________t_a_k_efrnoomffKunming. Would you please ________________acgaaliln at 9:00 pm for ____fu__r_th__e_r______information? (This flight will be delayed for twUonit h1航o空ur服s务. T英h语at is to say, it will land at 11:25 pm.)
Unit-1民航服务英语ppt课件
3、_（__该__航__班_）__预__计__今__天_晚__上__9_:_2_5_分_抵__达__。________ 4、__由__于__天__气_原__因__，__本__次_航__班__将__不__能_按__时__抵__达__。___
8
5、___航_班__还__没__有__从_昆__明__起__飞__。_________________ 编辑课件
9
编辑课件
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
Telephone Call for Information（电话问讯）
v. 归因于
8. on schedule
prep. 按照预定（时间）
9. take off
v. 起飞
4
10. land
v. 降落
编辑课件
Lesson 1 Telephone Call for Information
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
5. _D_u_e__to__th_e____ bad weather conditions, this flight will not
arrive _o_n__s_ch_e_d_u_l_e__.
7
6.
The
flight
has
not
yet
《民航服务英语》课件
Detailed description
Summary
Non verbal communication
Detailed description
In cabin service, nonverbal communication is also very important. Service personnel should establish good interaction and communication with passengers through smiles, eye contact, gestures, and other means to improve their comfort and satisfaction.
Thank you for flying with us today
01
02
03
04
Use simple language and avoid technical jargon to ensure attendees understand instructions and information clearly
Detailed description
Summary
Communication skills
要点一
要点二
Detailed description
Good English communication skills are essential in cabin service. Service personnel need to be able to clearly convey safety instructions, catering services, entertainment activities, and other information, and be able to effectively address passenger issues and needs.
Summary
Non verbal communication
Detailed description
In cabin service, nonverbal communication is also very important. Service personnel should establish good interaction and communication with passengers through smiles, eye contact, gestures, and other means to improve their comfort and satisfaction.
Thank you for flying with us today
01
02
03
04
Use simple language and avoid technical jargon to ensure attendees understand instructions and information clearly
Detailed description
Summary
Communication skills
要点一
要点二
Detailed description
Good English communication skills are essential in cabin service. Service personnel need to be able to clearly convey safety instructions, catering services, entertainment activities, and other information, and be able to effectively address passenger issues and needs.
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Unit 1 Asking for Information and Buying Tickets
1
Unit 1 Asking for Information and Buying Tickets
Lesson 1 Lesson 2 Lesson 3 Lesson 4
2
Lesson 1 Telephone Call for Information
6 6. The flight has not yet __ta_k_e_n__o_ff____ from Kunming.
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
3、_d_u_e__to______________
4、_b_e__s_c_h_e_d_u_le_d__to__d_o___
5
5、_t_a_k_e_o_f_f ____________
Lesson 1 Telephone Call for Information
Words Study:
Task④ Listen and fill in the missing words. 1. Is this the Qingdao Airport _In_q_u_i_ry__O_f_fi_ce_?_? 2. Who is _c_a_l_lin_g_______? 3. _A__n_y_th_in_g_____we can do for you, Mr. Denny? 4. It is __s_c_h_e_d_u_le_d___ to arrive at 9:25 pm. 5. _D_u_e__to__th_e____ bad weather conditions, this flight will not arrive _o_n__s_ch_e_d_u_l_e__.
5. be scheduled to do v.（某人）预定（做）…
6. due [dju:]
n. 应得物 adj. 预定的、应付的、到期的
7. due to
v. 归因于
8. on schedule
prep. 按照预定（时间）
9. take off
v. 起飞
3
10. land
v. 降落
Lesson 1 Telephone Call for Information
Telephone Call for Information（电话问讯） A: Hello! B: Hello, is this the ______In_q_u_ir_y_O__ff_ic_e_?________? A: Yes, who is ___c_a_l_lin_g_________________? B: Denny _____c_a_l_lin_g_______________. A: ______A_n_y_t_h_in_g______we can do for you, Mr. Denny? B: Can you tell me the ____a_r_ri_v_a_l t_im__e____________of CZ3460 from Kunming? A: Certainly. It is ______s_c_h_e_d_u_le_d___________to arrive at 9:25 pm. However, _______d_u_e__to__th_e__________bad weather conditions, this flight will not arrive _____o_n__s_c_h_e_d_u_le__________.The flight has not yet ___ta_k_e_n__o_ff______from Kunming. Would you please _____c_a_ll_________again at 9:00 pm for ___fu_r_t_h_e_r ________information?
Words Study:
Task① Listen and repeat the following words.
1. airport ['eəpɔ:t]
n.机场
2. inquiry [in'kwaiəri] n. 打听、询问、调查、查问
3. inquiry office
n. 问讯处
4. schedule ['skedʒul] n. 时间表、一览表、计划 v. 安排、计划、预定
7 (This flight will be delayed for two hours. That is to say, it will land at 11:25 pm.)
Lesson 2 Booking Tickets
4
Lesson 1 Telephone Call for Information
Task③ Listen and write down the words you hear.
1、 _in_q_u_i_ry__o_ff_ic_e_________
2、_o_n__s_c_h_e_d_u_le_________
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
1. Liu Ting Airport ____流_亭__机__场___________ 2. inquiry office ________问_讯__处__________ 3. due to _________归__因__于_________ 4. on schedule _________按_时______________ 5. take off _________起_飞_________ 6. land _______降__落_____________
1
Unit 1 Asking for Information and Buying Tickets
Lesson 1 Lesson 2 Lesson 3 Lesson 4
2
Lesson 1 Telephone Call for Information
6 6. The flight has not yet __ta_k_e_n__o_ff____ from Kunming.
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
3、_d_u_e__to______________
4、_b_e__s_c_h_e_d_u_le_d__to__d_o___
5
5、_t_a_k_e_o_f_f ____________
Lesson 1 Telephone Call for Information
Words Study:
Task④ Listen and fill in the missing words. 1. Is this the Qingdao Airport _In_q_u_i_ry__O_f_fi_ce_?_? 2. Who is _c_a_l_lin_g_______? 3. _A__n_y_th_in_g_____we can do for you, Mr. Denny? 4. It is __s_c_h_e_d_u_le_d___ to arrive at 9:25 pm. 5. _D_u_e__to__th_e____ bad weather conditions, this flight will not arrive _o_n__s_ch_e_d_u_l_e__.
5. be scheduled to do v.（某人）预定（做）…
6. due [dju:]
n. 应得物 adj. 预定的、应付的、到期的
7. due to
v. 归因于
8. on schedule
prep. 按照预定（时间）
9. take off
v. 起飞
3
10. land
v. 降落
Lesson 1 Telephone Call for Information
Telephone Call for Information（电话问讯） A: Hello! B: Hello, is this the ______In_q_u_ir_y_O__ff_ic_e_?________? A: Yes, who is ___c_a_l_lin_g_________________? B: Denny _____c_a_l_lin_g_______________. A: ______A_n_y_t_h_in_g______we can do for you, Mr. Denny? B: Can you tell me the ____a_r_ri_v_a_l t_im__e____________of CZ3460 from Kunming? A: Certainly. It is ______s_c_h_e_d_u_le_d___________to arrive at 9:25 pm. However, _______d_u_e__to__th_e__________bad weather conditions, this flight will not arrive _____o_n__s_c_h_e_d_u_le__________.The flight has not yet ___ta_k_e_n__o_ff______from Kunming. Would you please _____c_a_ll_________again at 9:00 pm for ___fu_r_t_h_e_r ________information?
Words Study:
Task① Listen and repeat the following words.
1. airport ['eəpɔ:t]
n.机场
2. inquiry [in'kwaiəri] n. 打听、询问、调查、查问
3. inquiry office
n. 问讯处
4. schedule ['skedʒul] n. 时间表、一览表、计划 v. 安排、计划、预定
7 (This flight will be delayed for two hours. That is to say, it will land at 11:25 pm.)
Lesson 2 Booking Tickets
4
Lesson 1 Telephone Call for Information
Task③ Listen and write down the words you hear.
1、 _in_q_u_i_ry__o_ff_ic_e_________
2、_o_n__s_c_h_e_d_u_le_________
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
1. Liu Ting Airport ____流_亭__机__场___________ 2. inquiry office ________问_讯__处__________ 3. due to _________归__因__于_________ 4. on schedule _________按_时______________ 5. take off _________起_飞_________ 6. land _______降__落_____________