Chapter 18-Business Letters

《商务秘书实务》第2版习题答案Chapter 1: Introduction to the Secretarial Profession 秘书职业简介Chapter 2: Fundamentals of Business Etiquette 商务礼仪基础Chapter 3: Corporate Secretarial Ethics 秘书职业道德Chapter 4: An Overview of Business Writing 商务英语写作概览Chapter 5: Creating Business Letters in English 商务信函写作Chapter 6: Writing Memos in English 备忘录写作Chapter 7: Telephone Etiquette 电话沟通礼仪Chapter 8: Meeting Organization 组织会议Chapter 9: Presentation Development 开展讲座Chapter 10: Travel and Accommodation Arrangement 旅行和住宿安排Chapter 11: Business Entertaining 商务宴请Chapter 12: Balance Sheet Composition 制作资产负债表Chapter 13: Payroll Sheet Composition 制作员工工资表Chapter 14: Petty Cash Management 小额现金管理Chapter 15: Foundations of Human Resource Management 人力资源管理基础Chapter 16: Public Relations 公共关系基础Chapter 17: Marketing Research and Advertising Campaign 市场调研与广告活动Chapter 18: Writing Resumes in English 英文简历写作Chapter 19: Writing Job-search Cover Letters in English 英文求职信写作。

《商务英语视听说》下册教案一、教学目标1. 提高学生的商务英语听说能力，使他们在商务场合能够流利地使用英语进行沟通。

2. 培养学生对商务英语听说的兴趣，增强他们的学习积极性。

3. 帮助学生掌握一定的商务知识和交际技巧，提高他们的商务沟通能力。

4. 培养学生的团队合作精神，提高他们的综合素质。

二、教学内容1. Chapter 1: Business MeetingsTopics: Preparing for a meeting, Starting a meeting, Handling meeting procedures, Closing a meetingSkills: Listening for mn ideas, Taking notes, Participating in discussions, Giving presentations2. Chapter 2: Business PresentationsTopics: Preparing a presentation, delivering a presentation, Using visual ds, Handling questionsSkills: Listening for specific information, Summarizing, Analyzing, Evaluating3. Chapter 3: NegotiatingTopics: Preparing for negotiation, Establishing mon ground, Handling concessions, Closing a dealSkills: Listening for detls, Interpreting meaning, Persuading, Negotiating4. Chapter 4: Teleconferences and Video ConferencesTopics: Setting up a teleconference, Participating in a video conference, Using technology effectively, Handling technical problemsSkills: Listening over the phone, Non-verbal munication, Adapting to different munication styles5. Chapter 5: Business CorrespondenceTopics: Writing business letters, Writing es, Formatting documents, Proofreading and editingSkills: Listening for relevant information, Summarizing, Writing clearly and concisely, Proofreading三、教学方法1. 任务型教学法：通过模拟商务场景，让学生在实际操作中练习商务英语听说能力。

外贸英语函电课后习题参考答案外贸英语函电课后习题参考答案（For Reference Only）Chapter 1 Business LetterI.Answer the following questions.1.How many principal parts is a business letter composed of? What are they?Generally speaking, there are seven principal parts of a standard business letter. They are the letter head; the date; inside name and address; saluation; the body of a letter(message); the complimentary close and signature.2. What are the three main formats of a business letter used today? Which format do you like best?There are three main formats of a business letter in use at present: the conventional indented style; the modern block style and the modified block style. I like the modern block style, since it is simple and we can save much time.3. What is P.S.?It is postscript, refers to one or more remarks the writer may add to the core or body of the letter,usually hand-written side by side with or below the signature and enclosure parts, where there is often a large patch of blank space. A postscript can be a sentence or a brief paragraph.II.Choose the best answer1-5 A C A B D 6-10 B D C B A 11-15 B C C D D 16-20 D A C B BIII. Write a letter with the given particulars below, using necessary capitals and punctuation ( in modern block style)CZ Import & Export Corp. Ltd66 Minghuang, Wujin Discrict, Changzhou213164, P.R. ChinaJuly 3, 2007Mr. John MartinSales ManagerLake Circles Inc.56 Y ork Road, ChicagoIllinois, USADear Sir,Yours sincerely,IV. Arrange the following both in a blocked form and indented form as they should be set out in a letter. (ommitted) Chapter 2 Establishment of Business RelationsI.Answer the following questions.1. If you want to open up a market to maintain or expand business actiities what should you do first?If we want to open up a market to maintian or expand business activities, what we should do first is to conduct a market research,from which we shall know thoroughly about your product(s), your present and potential market(s) .2.Before you write letters with some new established firms what had you better do?We had better try to collect as much information as possible about the new established firms, especially about their creditinformation.3. Through what channels can one obtain the desired names and addresses of the companies to be dealt with?We can get the desired names and addresses of the companies through the following channels: Some b2b websites, such as /doc/90b4c9880622192e453610661ed9ad51f11d5403.html ; some governmental or oganizational websites, such as /doc/90b4c9880622192e453610661ed9ad51f11d5403.html ; some news papers or magazines; some yellowpages; some friends or your present customers; or you can get the imformation by using some serach engines such as google or yahoo.4. How to begin with the “First Letter” or circulars to the other party?It should be consisted of the three parts: first, you should say where you have got the information of your potential customer; second you should provide necessary information about yourself; third you should express your wish of writing the letter. 5. How can one create goodwill and leave a good impression on the readers?We should consider the eight “C”s in writing a business letter: clearness; conciseness; correctness; concreteness; cheerfulness; courtesy; consideration and completeness.II.multiple choices.1-5 D C A B A 6-10 C A C B CIII. Translate the following sentences into Chinese.1.我们愿意在平等互利的基础上和贵公司建⽴业务关系。

商务文书例文-全套Chapter 2 Business Letters1.范文一：征询信息按照惯例，求职信和个人简历中通常要列出几位推荐人（Reference）的姓名、职务和地址，供录用单位进一步咨询或了解情况；推荐信上也会注明推荐人的姓名、职务和地址，便于招聘单位获得应聘者的更多信息。

东方航空公司初步决定录用蒋珊珊以后，需要了解更多关于她的情况，以便安排她到天津机场工作。

于是，人事部经理登特向蒋珊珊的推荐人倪哲诚写了下面这封信。

CHINA EASTERN AIRLINES COMPAMY LIMITED2240 S Wentworth Chicago, IL 60616 Phone: 312-326-1218 Fax: 312-326-4928 Phone: 800-790-6982February 15, 2021Mr. Ni ZhechengCTS Electronics Company, Ltd. 53 Mu Ning Road Tianjin 300457Dear Mr. Ni,Re: JIANG SHANGSHANGJiang Shanshan has been accepted for a position as Passenger Service Agent with China Eastern Airlines at Tianjin Airport.In order for Jiang Shanshan to work at Tianjin Airport, she must have a special PASS which would permit her to visit high security areas. She has given your name as a reference.I would appreciate it if you could complete the enclosed form and returnit to us as quickly as possible. She is due to start work with us on March 15, but can only do so after we receive you reference.Thank you for your cooperation. I enclose a stamped addressed envelope.Yours sincerelyJ. P. Dent J. P. DentPersonnel Manager2.范文二：业务介绍业务介绍信是公司企业用来与其他单位建立业务关系的信函。