礼宾服务用语(中英文)

Concierge Useful Words&SentencesUseful Words礼宾部Concierge 行李生Bell man / Bell boy 门童Doorman 行李Luggage / Baggage行李架Luggage rack 行李存放处Luggage Depository 行李车Baggage trolley(小)/Cart （大）司机Driver 导游Tour guide 电梯Elevator 洗手间Toilet 机场Airport 火车站Railway station商场Shopping center 超市Super market 小费Tip 雨伞Umbrella 接机服务Pick-up service租车服务Limousine service 行李寄存Check baggage 叫早服务Morning call贵重物品Valuables 易碎物品Fragile objects 自助早餐Buffet breakfast往前直走Straight on 五星级酒店Five-star hotel 前厅部Front office department总台Reception / Front desk 总机Operator /One Touch Service Center商务中心Business centre 票务Ticket service 游泳池Swimming pool西餐厅Western restaurant/Fresh Café中餐厅Chinese restaurant大堂吧The Stream Lobby lounge / 医务室Clinic Room 瑜伽室Yoga Room桑拿Sauna /按摩Massage / 美容厅Beauty salon “融”水疗Rong Spa 健身中心Health Center会议室Meeting room 宴会厅Ballroom 经纬宴会厅Jingwei Hall停车场Parking lot 总经理General manager / 经理Manager值班经理Duty Manager 大堂迎宾员lobby hostess主管Supervisor / 领班Captain 楼层服务员Room attendant总台接待Receptionist /Guest Service Representative 维修人员Repairman换钱change money 明信片postcard 洗衣袋Laundry bag 小心轻放Handle with Care 请勿倒立Keep Top Side UpUseful Sentences1、Is this everything，sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。

酒店礼宾部常用英语对话，值得收藏一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。

Goodafternoon, madam. Are you going to check in?下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。

Wouldyou like a taxi?您想叫出租车吗？Whereare you going, sir?先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。

Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。

There’sparking space in the garage.停车场有空位。

Parkingis free for guests of the hotel.宾客免费停车。

If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。

Have apleasant trip, sir.先生，祝您旅途愉快。

二、行李员英语May Itake your luggage for you?我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。

Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。

Whenyou check out, please call number 32 and we’ll help you with your luggageimmediately.如果您要离店，请拨打32，我们会马上帮您运送行李。

礼宾部基本句型May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。

Don’t worry , sir . Your luggage will be sent up at once .先生，别担心，您的行李很快就会送上去的。

When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。

How many pieces of luggage do you have?请问您有几件行李？Two suitcases and one bag . Is that right?两只箱子和一个包，对吗？I’ll show you to the Front Desk.. This way please.让我带您去总台，请走这边。

Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗？May I have your room key , please.请把您房间的钥匙给我好吗？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。

When you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。

礼宾部常用英语及情景对话（中英文）重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 T oilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side UpAre these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。

礼宾部标准用语FREQUENTLY USED SENTENCES – Concierge1 DOORMAN GUEST RECEPTIONGood morning/afternoon/evening Sir/Madam, welcome to Days Hotel Suits Hengan Chongqing!早上/下午/晚上好，先生/女士。

欢迎光临重庆恒安戴斯大酒店。

⏹ Welcome back Sir /Madam (in case it is a repeat guest)欢迎您再次光临，先生/女士（如果是回头客）⏹ My colleague will show you the way (handing over to Bellman).我的同事会为您带路。

（转给行李员）⏹ After you Sir/ Madam您先请，女士/先生。

⏹ This way please!您这边请！⏹ Please follow me, I will show you the way.请跟我来，我带您去。

⏹You are welcome! (after the guest said ―Thank You‖)不客气。

（在回答客人说“谢谢”时）⏹2 BELLMAN ESCORTS TO RECEPTION⏹⏹⏹⏹⏹⏹⏹⏹3 DURING THE STAY⏹ May I have your room number, please?我能知道您的房号吗？⏹I’m not sure, but let me check for you. This will not take long. When and how is itbest to contact you?对不起，我还不确定，让我帮你查一下。

不会耽搁您很久的。

请问在什么时候如何联系您好呢？⏹ I am sorry Sir/Madam, I did not understand. Please let me look for my supervisor. Iwill be back in a minute.对不起，先生/女士，我不太明白，我去请示一下主管，很快回来。

礼宾服务用语（中英文）一、常用词语：breakable(易碎的) produce(出示) deposit(寄存) safety deposit(保险箱) tag(取物牌) valuable(贵重物品)二、常用句型（注：★表示该句话为酒店客人所说）1、寄存物品(1)l’d like to leave this bag with you.★我想把这个袋子寄存在你这儿。

(2)ls there anything valuable or breakable in it?请问里面有贵重物品或易碎物品吗？(3)Would you mind taking the valuables with you, or leaving them at the safety depositbox?您介不介意自己带着贵重物品，或者把它们放在保险箱里呢？(4)Here is your tag.这是您的取物牌。

(5)You’re expected to produce the tag when you collect your bag.您来拿袋子的时候要出事取物牌。

2、领取物品(1)Can l get my bag back please?★请问我能拿回我的袋子吗？(2)May l have your tag please?请把取物牌给我好吗?Could you check if everything is here?(3)麻烦您检查一下东西是否齐全好吗？3、客人遗失了取物牌（1）l left my bag with you ,but l can’t find the tag anywhere.★我把袋子放在你这儿了，可我找不到取物牌。

（2）Do you remember the number of the tag?您记不记得牌子的号码呢？（3）Could you describe it, please?您能不能描述一下（寄存的包裹）呢？（4）May I see some identification, please?我能看一看您的证件吗？（5）Just a moment, please. I’ll check for you.请稍等，我来为您查查看。

我能帮您提行李吗？2．Please give me your room key.请把您的房卡给我.3．Have a nice day!祝您在此度过愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李吗？5．What is your room number?您的房号是几号？6．Do you need taxi?请问您需要出租车吗？7．This way please!这边请！8．Here is your handbag tag!这是您的行李寄存卡。

9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/传真/包裹给您，现在我方便送到您房间吗？10．What is your friend’s name?您的朋友叫什么名字？11．What month is it?现在是几月？12．What can I do for you, please?你需要什么？13．What time are you coming back?您打算什么时候回来？14．Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15．Would you mind mailing this letter for me?您能替我寄这封信吗？16．Will you do me a favor?帮我个忙好吗？17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE?你能告诉我健身房/演艺馆在哪里吗？18．What day is it today?今天是星期几？19．What is the date today?今天是几号？20．What would you like to eat?您喜欢吃点什么食物？21．What is your address?您要到的具体地址是什么？22．How far is it to the Shen zhen/Guang zhou?到深圳或广州有多远？23．I’d like to see your manager, please. 我想见你们经理。

酒店礼宾部常用英语(最全版)15页What’s your name? May I have your name?您贵姓? 请问您贵姓大名?Do you want some tea? Could you like some tea?您要喝茶吗? 请问您想喝茶吗?Over here, please. Could you come this way please?这边请。

请您往这边走好吗?* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on等等，也不适合在酒店中使用。

* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

可以说“just a moment, please. I’ll check that for you.”(请稍候，我来帮您确认)，然后请有能力处理的人前来协助。

* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。

但必须注意，注视对方的眼睛，并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。

但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。

二.基本待客英语(一)在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1. 自己要做什么事时，就使用May I ~ May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开?May I see your passport, please?请让我看一下您的护照好吗?May I know your nationality, please?请问您的国籍是什么?2. 麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗?Could you write that down, please?请您写下来好吗?Could you draft the fax, please?请您写下传真的草稿好吗?Could you hold the line, please?请不要挂电话好吗?3. 询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡?Would you like to take a taxi?请问您要搭计程车吗?Would you mind sitting here?请问您介意坐在这里吗** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

理疗师标准服务用语中英文对照◎刘小姐您好！很高兴为您服务！请问您准备好了吗？这边请。

Hello ,Miss Liu，I’m glad to service for you! Are you ready? This way please.◎请问您需要上洗手间吗？小心台阶！Do you need to go to the bathroom? Mind the Step.◎您请坐！请问水温合适吗？现在为您做的是牛奶花瓣足浴，全过程10分钟（它是用牛奶精华和新鲜的玫瑰花瓣调配而成的，可以舒缓紧张辛劳的足部，促进血液循环，有效改善睡眠，嫩肤驻颜。

）Please have a seat! The water temperature is ok? (very hot 烫)Now I’m doing for you is milk petals foot bath, the whole process of ten minutes.◎请您稍等，我去为您准备房间！Please wait a moment , I’m going to prepare the room for you.◎刘小姐不好意思让您久等了，刘小姐这边请，小心台阶。

Miss Liu, thank you for your waiting , this way please. Mind the step.◎这是为您准备的护理房间，这是为您准备的沐浴用品、一次性底裤和首饰盒，您的贵重物品请自行保管，衣柜里有浴袍。

This is your body care room. This is bath products, disposable underwear and Jewelry box, please keep your valuables ,the wardrobe has a bathrobe.◎我现在为您调试水温。

水温已经调试好了，左边是热水，右边是冷水，请问还有什么需要吗？I’m debugging the water temperature for you. On the left is hot water , the right is the cold .◎您沐浴好后请敲门提示我，我会在门外等您！When you finished the bath, please knocking the door or the doorbell, I’ll wait for you outside (the door).◎（敲门！）可以进来了吗？May I coming?◎刘小姐，请您脱掉浴袍，面朝下。