新视野商务英语视听说下册1-8单元video原文unit7
- 格式:doc
- 大小:20.00 KB
- 文档页数:4
新视野商务英语视听说下册第7单元听力原文Listening Practice Task 2-1 (B for Buyer; S for Seller)S: Can I help you, sir?B:I’d like some information about your microwave ovens.S: OK. What would you like to know?B: What’s your most popular model?S: Well, our most popular model is the B414. Here, this one. As you can see, it looks good and the price is low.B: What’s the target market?S: It’s for people with small kitchens.B: I see. How many colours?S: It comes in 3 colours– white, black and grey. The white one is the best seller. B: Does it have any special features?S: Yes, its user-friendly design. You can try it to see. It’s easy to operate.B: Hmm, how about the warranty?S: 12 months.B: And how much is it?S: The trade price is 48 US dollars.B: That’s not bad. One more question: what about delivery?S: We can deliver within 5 days.B: OK. Thank you. I’ll get back to you. Task 2-2 (S for Seller; C for Caller)S: Hello. Jason Office Products. What can I do for you? C: I’m calling about office furniture and equipment.S: Could you tell me what you need? C: Well, I think we need 2 filing cabinets with locks that are suitable for files with large pages. Is that type of cabinet available?S: Yes. We have 3 kinds of those cabinets available right now, two with three drawers and one with 4 drawers. C: I prefer the one with four drawers. It will hold more files , right?S: Yes, but it takes up more room. It’s 54-and-a-half inches high and 16 inches wide. C: That’s fine. Hmm…I need to know how deep each dr awer is.S: 39 inches. C: What’s the unit price?S: It has been selling for a 20% discount since yesterday. It’s only $748 now. C: It’s still expensive.S: Yes, it’s not cheap, but I’m sure it’s the best cabinet you’ll find in town. It’s all steel and the guarantee period is 18 months! C: Have you got any wooden computer desks?S: Yes, we have some very stylish multipurpose wooden desks. C: How big are they? S: They come in different sizes. C: You see, our office is not large. The desk can’t be wider than 50 inches.S: In that case, I would recommend the SAFCO desk. It’s 48 inches wide, 27 inches deep and about 30 inches high. C: That will fit perfectly! How much is it?S: The list price is $289, but you can have it now for $199. It’s on sale. C: That’s not bad! I’ll probably take it.S: Would you like to place an order now? C: Oh no, not yet. I need to look at it before I buy it.S: I think you’re right. C: Oh, I forgot one more thing: the printer! You sell printers, don’t you?S: Yes, we have a big collection of printers here. Which brand and model would you like? C: I’m not sure. I think we want something inexpensive but good quality.S: I suggest you buy the EPSON inkjet colour printer. It’s the best choice if you have a limited budget since it only costs about $112. C: How big is it?S: It’s quite small in size, about 8 inches long, 6 inches wide and 4 inches high.S: Well, that sounds like what I want. I’ ll drop in this afternoon. Thank you.C: My pleasure.3. Language Focus A Task 1Do you have friends or family members you would like to see more often? When you phone colleagues, would you like to see their faces? The ViaTV Desktop videophone means that you can! As you can see, it’s small, elegant and ideal for the office or home, even fo r business trips. It’s very easy to set up: all you need is a touch-tone phone. You don’t need a computer or any special software. It’s also very easy to use, as easy as making a normal telephone call. The ViaTV Desktop videophone has many features. Fist, it has full-colour motion video which means you can see the other person’s gestures and changes of expression. The picture quality is excellent. Second, it has an adjustable picture setting that enables you to change the mode to get an ideal image even for viewing designs or documents. Third, its audio quality is exactly the same as the normal telephone call. In addition, the ViaTV Desktop videophone has a preview mode so that you can check what you look like before the other person sees you! And finally, the privacy mode is an important feature. You can use it to block the image but keep the voice connection. Now, of course, just as any means of communication, it’s worthwhile to have a set. We have a special offer on at the moment, so now is the time to buy the ViaTV Desktop videophone. Put yourself in the picture! 4. Video 1 (B for Buyer; S for Seller)S: Good morning.B: Good morning. Having you got the Canon iR2270 photocopier?S: Yes, madam. It’s right here.B: Great! How much is it?S: Let me see… iR2270, hmm, $2450.B: Woo, it’s not cheap!S: Yes, the price is a bit high, but it makes the best copies in the shortest time. It has been the best seller for 3 months.B: I know it’s good. We have one in our office. But I’m afraid my boss won’t like t he price. Can you give discounts for bulk? We want to buy 4 of them.S: In that case, we can cut the price to $2330.B: $2330… That’s about a 5% discount. Right?S: Yes, that’s the lowest price we can offer.B: OK. How long is the warranty? One year?S: Three years from the date of purchase.B: Good. How about its after-sales service? You know, photocopiers have jamming problems all the time. It’s a real nuisance!S: I can assure you that you won’t have much problems with this model. Besides, we offer free on-site service for the length of the warranty. And then $150 a year after that.If there’s something wrong with the machine, just contact us. We’ll send a technician over as soon as possible.B: Good. And what about the guarantees?S: Well, there’s a 7-day money-back guarantee if you’re not satisfied with the machine. Or if you have any problems, just bring it in and you can have a refund. B: Fine. Oh, one more thing. How soon can you deliver them to our office?S: Well, I’m afraid there’s a slig ht delay on orders at the moment. We could send them to you at the end of the month.B: You mean we have to wait for 3 weeks!S: I’m afraid so.B: That will be too late! We need them next week.S: Er, how about this one, iR2010? We have plenty of this in stock. If you place the order now, you can have them by tomorrow at noon.B: I don’t know. How does it compare with iR2270?S: They are a similar size and have similar functions. The only difference is iR2270 can print 22 copies a minute, while iR2010 prints 2 copies less.B: That doesn’t matter. How much is this one?S: $2200 each, if you buy 4.B: $2200. That’s…S: That’s $130 less than the iR2270.B: Sounds not bad. I think we could have these.S: Do you want to place the order now?B: Yes. But can you first show me how it works?S: Sure. You see these buttons here? 5. Language Focus B Task 1 From Honda Motor Company comes a new small, lightweight humanoid robot named ASIMO that is able to walk in a similar manner to a human being’s.。
新视野商务英语视听说第四版下册u7
根据您的提问,新视野商务英语视听说第四版下册Unit 7主要包括以下内容:
1. 主题:旅游与度假
2. 语言点:
- 介绍和推荐旅游目的地
- 预订旅馆和机票
- 提供和询问旅游信息
- 确认旅行计划和安排
- 进行旅行安排和准备
- 反馈旅行体验和建议
- 谈论旅行中的问题和解决方法
- 教育旅游和商务旅行
- 谈论不同国家和城市的旅游景点
- 讨论旅游的经济和文化影响
3. 视听材料:
- 针对不同旅游目的地的介绍和推荐的音频和视频
- 预订旅馆和机票的电话对话
- 旅游信息咨询和提供的对话和录音
- 讨论旅行计划和安排的小组对话和角色扮演
- 针对旅行体验和建议的讨论和反馈的录音和视频
这些是新视野商务英语视听说第四版下册Unit 7的主要内容。
如需更详细的信息,请参考教材或相关学习资料。
最新新视野商务英语视听说(第二版)第8单元听力原文Unit 8 Receiving Visitors2.Listening PracticeTask 2-1A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors.A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets.Task 2-2There is a certain procedure for receiving visitors. A receptionist should find out if the visitor has an appointment or not. If the visitor is an important client, the executive or his secretary will come down to the reception area to greet the visitor. Sometimes the receptionist or another secretary escorts, or accompanies, the visitor to the executive’s office. Using the visitor’s name when he arrives is a friendly ge sture and gives the visitor a good impression of the firm. The receptionist announces the visitor’s name, title and position, and introduces the executive to him.When a visitor’s request for a meeting cannot be satisfied, the receptionist should apologise and make some suggestionsfor an alternative time. If a meeting is impossible, the receptionist should express regret and explain why, with tact, so that the visitor’s feelings are not hurt.A receptionist should keep a register which includes dates, times, names and the firm the visitor works for. A receptionist can then refer to this if there is a request for information.4. Video 1(R for receptionist; S for secretary; V for visitor)R: Good morning. May I help you?V: Yes, I’d like to see Mr. Hansen, t he president.R: Do you have an appointment, sir?V: Yes. I have an appointment with him at 10:30.R: Can I have your name, please?V: Brawn Dantini from Wilson Electronics.R: Thank you, Mr. Dantini. Would you please take a seat? I’ll tell Mr. Hansen’s secretary that you’re here.V: Thanks.R: Mary, this is reception. Mr. Dantini is here for his appointment.S: I’m sorry, but Mr. Hansen is on a long-distance call. Would you ask Mr. Dantini to wait for a few minutes?R: All right. I’m sorry, Mr. Dantini, our president is occupied just now. Would you please wait for a few minutes?V: Yes, of course.R: Would you like something to drink? Do you prefer coffee or tea?V: Thank you. Coffee, please.R: Would you like sugar and cream with your coffee?R: Here you are, Mr. Dantini. And there are some magazines if you’d like to read them.V: Oh, good. Thank you very much.S: Mr. Hansen is available now. Please send Mr. Dantini up.R: OK. Mr. Dantini, our president is available now. I’ll take you to his office and bring you some more coffee.V: Thank you very much.5. Language Focus B2. Task 1(P for Paula; G for Mr. Green)P: Excuse me, sir, but are you Mr. Green from Sydney?G: Oh, yes. My name is Brain Green. I’m the Purchasing Manager of the Sydney Garment Ltd. C orporation. And you are …?P: My name is Paula.G: How do you do, Paula?P: How do you do? I work at the Guangzhou Textiles Company. I’m secretary to the General Manager, Mr. Liu. I’m here to meet you on his behalf.G: Thank you very much for coming to meet me.P: My pleasure. Fine weather, isn’t it?G: Yes, it’s lovely. Real November weather, sharp and bright.P: Now let’s go and collect your luggage first. And after that I’ll accompany you to the Garden Hotel.G: OK, I’m in your hands. Let’s go.6. Video 2(J for Ms. Jones; L for Lin Hua; W for Miss.Wang)L: Ms. Jones?J: Yes, I’m Miranda Jones from Flora Garment Trading.L: My name is Lin Hua. I’m the Sales Manager for Baiyun Sweaters. How do you do, Ms. Jones? J: How do you do? It’s very nice of you to come to meet me.L: You’re welcome. And may I introduce my secretary, MissWang?J: Sure. It’s a pleasure to meet you, Miss Wang.W: The pleasure is mine. The flowers are for you, Ms. Jones.J: Oh, thank you. They’re beautiful! You’re very kind.L: How was your flight, Ms. Jones?J: Very nice. The service on board was superb. And I managed a few hours’ sleep, so I feel fine now.L: I’m glad to hear that. Oh, let me help you with your luggage.J: Thank you.L: Is this your first visit to China?J: No. But it’s my first visit to Guangzhou. I hope it won’t be my last.L: I hope you will have a pleasant stay here.J: I’m sure I will.L: Our car is our in the parking lot. Shall we drive to your hotel now?W: This way, please. Here we are, Ms. Jones. This is the White Swan Hotel. We’ve reserved a room for you on the 6th floor with a balcony overlooking the park.J: Thank you very much. It’s very considerate of you.W: Well, that’s the least we could do.L: This is your room, Ms. Jones. Is it OK?J: Oh, yes it’s love ly, very cozy and well-decorated! It’s really very thoughtful of you to have arranged if for me.L: Not at all.W: You must be very tired after your long trip. Is there anything else we can do for you?J: No, thanks. Not at the moment.L: Then we’ll be lea ving now so that you can settle in. Afterall, we’ll have enough time for business during the next 3days.J: Thank you.L: You’re welcome. We’ll contact you tomorrow morning.J: See you then.L,W: See you!。
新视野商务英语视听说下册1-8单元video原文unit7Video 1H: Well, Mr. Aubrey, let's move on to next point, shall we?A: OK. It's the question of the delivery date.H: What's your deadline?A: September 20th. We really have to insist on that because we have a very strict timetable.It's essential for us to have it before the 30th, otherwise...H: Yes, of course, but let me explain the position.A: OK, go ahead, please.H: As you know, we had a disastrous hurricane here last month and part of our workshop was damaged.That halted production for 10days.A: Yes, you told me.H: So, eh, there's a backlog of orders to fill.A: I understand but...H: We're working at full capacity, but the earliest delivery date we can make is the last week in September.A: I'm afraid that's not good enough.H: Why not?A: The engines have to be installed after we receive them. That takes time.I do hope you'll appreciate our position, Harry. Can't you arrangedelivery for September 20th?H: Mm! We can try but we can't guarantee it.A: If not the 20th, then when?H: We can guarantee September 25th.A: Why the 25th?H: That's the date the ship is scheduled to arrive.We can't make an earlier shipment because production won't be complete in time.A: Let me see, it'll take about a week for onward transport to the destination until the 5th of October.H: Yes, I'm sorry. We can try to meet an earlier date but I don't hold out much hope.A: OK, let's make it the 25th. But we must install absolutely on September 25th as the last possible date.H: Fair enough.A: All right, then. Let's make it the 25th of September.But if it is possible earlier then all the better.H: Of course. You can count on me. I'll do my best.Video 2B: Hello, Ms. Lester. Haven't seen you for a long time.L: Hello, Mr. Backer. Nice to meet you again.Unfortunately, we have a problem! I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.B: Oh dear, what seems to be the problem?L: The consignment arrived at the port yesterday on time, but while unloading, we noticed the goods were not the A1 quality we order. B: Really! Oh, I'm terribly sorry. Something must have gone wrong. Let me check this on the computer...Er...Oh dear, yes, I'm afraid there's been a slip-up in our Shipping Department.I'm very sorry. It's certainly our fault.Mm...What would you like us to do about it?L: Well, we can keep this delivery and try to find another buyer for it. But of course, we'd need a price adjustment, say a25% reduction on the lot. And we'd need a now delivery of A1 quality dispatched immediately.B: That sounds fair enough. Thank you. But just let me check our stock position...Yes, we can ship a delivery of A1 quality by the first available steamer.Let me see, yes, actually there's one scheduled for the day after tomorrow.We'll make an immediate arrangement for the shipment.L: OK. that'll be fine. Let's hope the steamer arrives on schedule and we can have the goods by the middle of next month.B: We'll keep in touch with the shipping company and let you know if there are any problems.L: Good. Thank you.B: Ms. Lester, thank you very much for your cooperation.L: We hope you'll help us out if we're in difficulties sometime in the future.B: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.。
新视野商务英语视听说下册1-8单元video原文unit3Video 1J: Good morning, is that Rockey speaking?R: Morning, this is Rockey, is that Jacques?J: Y es.R: Nice talking to you again.How’s the weather in your part of world?J: Terrific.Sunny,28°C, light breeze…R: Stop! I can’t take any more. It’s snowing here!So, what can I do for you, Jacques?J: I need a couple of your Q2000 speedboats to rent to my guests. Can you give me a quote?R: Let’s see…uh, the list price is us$6500.Y ou’re a valued customer, so I’ll give you a 10% discount.J: That’s very reasonable. Do you have them in stock?R: Sure we do! W e set up new inventory controls last year. So we don’t have any backlogs any more.J: That’s good. Th e tourist reason is just around the corner, so I need them pretty quick.What’s the earliest shipping date you can manage?R: Then can be ready for shipment in two or three weeks.J: Perfect. What’s the total CIF price, Rockey?R: Hang on…the price will be US$7850 to your usual port.Do we have a deal?J: Y ou bet! Send me a fax with all the information, and I’ll send you my order right away.I’ll organize a letter of credit, as usual.Same terms as always?R: Of course.J: Great, Rockey, Bye. W ait a minute. Please say hello to your family for me.R: Thank you and the same goes for me. Bye, Jacques.Video 2T: I’m glad to have the chance to visit your corporation.I’m eager to do business with you.C: That’s good to hear. I believe you’ve seen the exhibits in the showroom.What particular items are you interested in?T: I’m interested in your hardware. I’ve seen the exhibits and studied your catalogues.I think some of the items will find a ready market in Italy. Here’s a list of my requirements. I’d like to have your lowest quotations, CIF Rome.C: Thank you. Tell us the quantity you need, so we can work out the offer.T: I’ll do that. Meanwhile, could you give an indication of price? C: This is our FOB price list. All the prices on the list are subject to confirmation.T: What about the commission? From European suppliers I usually get a 3 to 5 percent commission for my imports.It’s the general practice.C: As a rule, we do not give any commission.But if the order is large enough, we’ll consider it.T: Y ou see, I do business on commission basis.A commission on your prices would make it easier for me to promote sales.Even just two or three percent.C: W e’ll discuss this when you place your order with us.。
V i d e o 1 J: Good morning, Mr. Robbins.R: Good morning. John, how’s it going?J: Not too bad. I’m reading some articles about trade fairs. I’d like to ask you some questions.What benefits can I expect if I exhibit at trade fairs? R: Well. You can use trade fairs to promote your products or services.J: Yes, but can you be more specific?R: Certainly, you must know that exhibiting at trade fairs offer you a chance to demonstrate your products or services to customers face-to-face. This way you can get feedback and find out what customers want.J: I see.R: Trade fairs are also good opportunities for building new business since many potential customers and suppliers are concentrated in one place.J: Ok, thank you. I wonder, what’s the most important thing to know about if I want to exhibit at a trade fair?R: As a exhibitor, choosing the right trade fair is essential. If the trade fair is too specialist or too broad, It’s unlikely to attract visitors who want to buy what you sell,and participating in trade fairs can be a waste of time. So, you see, when you attend a trade fair, you should make sure you know what kind of customers you want to reach and what you want to achieve.J: Anything else I should know?R: One more thing, you should make specific and measurable goals.If you choose your fair carefully and give yourself plenty of time to plan your goals, You’ll have a good chance of doing good business.J: Good, you really are a specialist. Thank you.R: You’re welcome, John.By the way, there’s an IT trade show being held now.It might be a good idea for you to go and have a look. You’d get an idea of what’s going on.J: Thank you. I will. That’s a good idea.Video 2G: Miss Stewart, why did you want to exhibit in North America? S: We wanted to exhibit in North America primarily because it has a huge automotive industry.Our target customers are machine manufacturers and the companies that buy machines.S o we needed to be somewhere we could reach north audiences. G: I see. But there are many trade fairs held in North America, how did you choose the right one?S: We asked the fair organizers to provide us with attendance statistic, delegate profiles and the names of other companies exhibiting. This information helped us choose the right one. G: What did you do to prepare before attending the trade fair? S: We set a budget and drew up a list of actions and deadlines including technology requirements, display materials promotional literature, booth furniture, advertising and so on.G: How were you able to exploit your business opportunities and generate new business?S: We made sure that all staff in the booth had prepared themselves for the fair.Each visitor was asked some questions to determine whether they were genuine prospects.When a good prospects turned up, we know exactly which key aspect to emphasis, and whether we should focus on hand to illustrate the products’ capabilities and that helped to engage people’s interest.When the visitors left, we ensured that they had received ourpromotional material and business cards and also that we had a record of the details.G: When we returned to the UK, we followed up each lead by e-mail or letter. In fact, we already have some substantial orders from the different companies we met.G: Good, thank you for speaking with us.S: You’re welcome.。
Video 1Z: Good morning, Mr. Ankle, Nice to see you again. How may I help you?A: Nice to see you, too. I've come to talk about some modifications we need on our last order, the one we gave you two days ago.Z: Fine, but I hope you aren't worried about the quality. As I said on the telephone, you can rest assured that our quality is unsurpassed. We are a prestigious company in our industry with more than 20 years' experience.A: Yes, of course. Your quality, specifications and styles are great. But, I want to alter some aspects of the packaging. You know, we pay a lot of attention to packaging.Z: Of course. Our usual practice for the products you ordered is, first, to put them into a transparent plastic wrapper as inner packaging. Then, to put these into a cardboard box, or wooden case is you prefer, as outer packaging. Do you want to change the inner or outer packaging?A: Cardboard boxes are all right with us. They're usually used in long-distance shipments and they seem safe. It's the inner packaging we have a problem with.Z: Using plain plastic wrappers protects the product and it saves on cost.A: But we need it to be decorative as well. There needs to be a proper design and some color to make it attractive to European tastes.I have the design here on this CD--it's a PDF file.Z: That's fine. In that case, do you want us to provide a polythene wrapper?A: Yes, with the design on both sides. Thank you.Z: Ok. I know packaging is important for sales. Attractive packaging will attract customers.The outer packaging only concerns the importers. But I have to say, the changes will increase the cost.A: By how much?Z: About 6%,I thank. I'll have to confirm that with you.A: That's ok. But please put design of different color in each box to make it more convenient for us to distribute to our retailers.Z: Sure, I'll write that down now. Do you have any other requirements on packaging?A: Well, just one more thing. Please remember to put our logo on each cardboard box. The logo is also on the CD. Please follow the pattern and color exactly.Z: Of course. Can I keep the CD?A: Certainly. That's all I want to confirm with you. But we shouldmake a revision to the draft contract. Do you have anything you need to talk to me about?Z: No, everything is fine. We'll get on to our packing department to make the changes as per your requirements.If you would care to wait for a moment, my assistant will prepare the formal order so that we can sign it immediately.A: Great. You're very efficient.Video 2B: Good morning. I'm Mrs. Becker from bran gifts.We gave you an order for Christmas gifts on the third day of the trade fair. Do you remember?T: Of course, Nice to see you again, Mrs. Becker. Have a seat, please.We've faxed you the draft contract, right?B: Yes, I went through it very carefully yesterday.A nd I have some points to discuss with you.T: Ok, no problem. Let's get the draft printed out and go over the details in the meeting room.B: First, there's a spelling mistake in our company's address: BRAN GIFTS COMPANY, F21-26 Business Building, World Trade Plaza, Toronto, Canada.It's B-R-A-N, not BRAIN; and World Trade Plaza instead ofWorld Trade Centre.T: I'm sorry about that, I guess it was a typing error, but I should have noticed it.B: No problem. Let's confirm the commodities I ordered and the prices we settled on.All together, there are six item numbers: ZWS10A, ZWS10B, ZWS10c, ZWS10D, G35 and XG7.We want 1000 cartons of each.There's no problem with the price of the first four -- US$6 per piece.But I remember we agreed the price for G35 and XG7 at US$18 and US$21.50 respectively, but it says differently on the draft. T: Oh, you're right. I must have forgotten that we changed them to CIF Toronto at US$18 and US$21.50 from the original FOB Shanghai at US$14 and US$17.50 at the end of our last negotiation.I'll ask my secretary to make the changes. I apologize for my bad memory.I must be getting old, Any other problems?B: Never mind. I think everything is alright with the packaging. First, you'll put the jelly candles in a brown box and then put the brown box in a carton.But please make sure each jelly candle is wrapped with foil.T: OK, and all the goods must arrive in Toronto before September 10, 2005, right?B: Yes, and as per last discussion, the insurance will be covered by your side with 110% of the invoice value against all risks.T: Yes, we have stipulated is clearly here. And you see, we made changes in the terms of payment.Previously, you said that payment is to be made by D/P. This is not our practice.We prefer to have the payment made by a confirmed , irrevocable letter of credit.This must reach us by the end of august and will remain valid until the 15th day after the date of shipment.B: Since that's your general practice. We'll accept it.One last thing I want to remind you to please provide us with the quality and quantity inspection certificate issued by the China Commodity Inspection Bureau.T: But we discussed the quality and quantity certificate before.You can be sure that we always honor contracts. Our commercial integrity is dependent on that.B: I know your products have a good reputation.But what do we do if the goods are found broken or short onarrival?This is the best way to safeguard us all.T: If you require that, we can give it to you. However, I assure you that it's not likely to happen.Our goods must be up to export standards before the inspection bureau lets them pass.B: I have every confidence that we will have a successful and long-term working relationship.Everything seems clear now.T: Ok, then we'll revise the contract tonight and get it ready for you to sign tomorrow morning. Is that ok?B: That will be fine, thank you.。
Video 1H: Well, Mr. Aubrey, let's move on to next point, shall we? A: OK. It's the question of the delivery date.H: What's your deadline?A: September 20th. We really have to insist on that because we have a very strict timetable.It's essential for us to have it before the 30th, otherwise...H: Yes, of course, but let me explain the position.A: OK, go ahead, please.H: As you know, we had a disastrous hurricane here last month and part of our workshop was damaged.That halted production for 10days.A: Yes, you told me.H: So, eh, there's a backlog of orders to fill.A: I understand but...H: We're working at full capacity, but the earliest delivery date we can make is the last week in September. A: I'm afraid that's not good enough.H: Why not?A: The engines have to be installed after we receive them.That takes time.I do hope you'll appreciate our position, Harry. Can't you arrange delivery for September 20th?H: Mm! We can try but we can't guarantee it.A: If not the 20th, then when?H: We can guarantee September 25th.A: Why the 25th?H: That's the date the ship is scheduled to arrive.We can't make an earlier shipment because production won't be complete in time.A: Let me see, it'll take about a week for onward transport to the destination until the 5th of October.H: Yes, I'm sorry. We can try to meet an earlier date butI don't hold out much hope.A: OK, let's make it the 25th. But we must install absolutely on September 25th as the last possible date.H: Fair enough.A: All right, then. Let's make it the 25th of September. But if it is possible earlier then all the better.H: Of course. You can count on me. I'll do my best.Video 2B: Hello, Ms. Lester. Haven't seen you for a long time.L: Hello, Mr. Backer. Nice to meet you again. Unfortunately, we have a problem! I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.B: Oh dear, what seems to be the problem?L: The consignment arrived at the port yesterday on time, but while unloading, we noticed the goods were not the A1 quality we order.B: Really! Oh, I'm terribly sorry. Something must have gone wrong.Let me check this on the computer...Er...Oh dear, yes, I'm afraid there's been a slip-up in our Shipping Department.I'm very sorry. It's certainly our fault.Mm...What would you like us to do about it?L: Well, we can keep this delivery and try to find another buyer for it. But of course, we'd need a price adjustment, say a 25% reduction on the lot. And we'd need a now delivery of A1 quality dispatched immediately.B: That sounds fair enough. Thank you. But just let me check our stock position...Yes, we can ship a delivery of A1 quality by the firstavailable steamer.Let me see, yes, actually there's one scheduled for the day after tomorrow.We'll make an immediate arrangement for the shipment. L: OK. that'll be fine. Let's hope the steamer arrives on schedule and we can have the goods by the middle of next month.B: We'll keep in touch with the shipping company and let you know if there are any problems.L: Good. Thank you.B: Ms. Lester, thank you very much for your cooperation. L: We hope you'll help us out if we're in difficulties sometime in the future.B: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.。
Unit 12. Part 2 Listening Practice: Task 1(1) I hope the noise isn’t bothering you?It’s no bother!(2) Why don’t we start at the workshop?Sure. I’ll follow you.(3) What did you think of our factory?Very big and modern.(4) What’s your overall impression?I’m very favourably impressed.(5) How big is your factory?The multiplex of 9 buildings totals 767,708 square feet of floor area.(6) What is your market share?45%(7) How many workers are there in your factory?At present, there are 2,000 workers at the plant.(8) Well, shall we have a break? You must be tired, having seen all of our plants all at once.Not really. But there is a lot to take in. L et’s have break!(9) Are all the products available now?Of course.We have good stock levels.(10) Is there anything else you’d like to see?I’d like to visit your research department.Task 2-2Richard: Good morning. Welcome to our company.Thomas: Good morning. Thank you for your reception.R: I’m Richard Black, the Sales Manager.T: Nice to meet you, Richard. I’m Thomas Brown, the Purchasing Manager from ATC,R: How was your journey?T: Not woo bad. Thank you. Er… Let’s turn to business. Could you tell me how large the plant is? R: It covers an area of 25,000 square metres.T: When was the plant set up?R: In the early 1960s.T: What are your newest products?R: Here are some brochures about our product. Please look on Page 13; all the new products are listed there.T: These products are pretty good. Could you briefly tell me about your production methods? R: Of course. I can show you our production systems on video.T: OK. But if you don’t mind, I prefer seeing the factory for myself.R: That’s fine. I was hoping you would. If you have enough time, we’ll be pleased to give you a tour.T: That’s very kind of you. I’ve been looking forward to seeing your factory.R: When can we arrange the tour? What time would be convenient for you?T: I’m free tomorrow. There’s nothing like seeing products being produced firsthand.R: That’s for sure. You’ll know all about them after the tour.T: I hope to learn a lot from this visit.Part 3. Language Focus A: Follow-upPractice: Task 1Richard: Thank you for coming today, Thomas. We can start any time you’re ready.Thomas: Hello, Richard. I’m all set.R: You said yesterday that you wanted to see the production line. The tour will last about an hour. T: No production.R: First, you’ll have to put on this helmet, I’m afraid.T: OK. But, this one seems a little small.R: Please try this one.T: That’s much better.R: Well, this is our production shop. We will start with the assembly line.T: That’s fine. I’ll just follow you.R: Please stop me if you have any questions.T: OK. I’d like to know if the assembly line is fully automated.R: No, it’s half-automated.T: What’s the monthly output?R: 5,000 units per month. But we’ll be making 6,000 units at the beginning of November.T: That’s wonderful. What’s your usual percentage of rejects?R: Only 1% in normal operations.T: It’s amazing. How do you control the quality?R: All products go through three checks during the whole manufacturing process.T: How do you do that?R: First, our workers will confirm the quality of each part according to the regulations at every point in the process. We also have computer-controlled equipment to test the quality of the semi-finished product and of the final product as well. Lastly, we send some products to our public quality-control centre for checking.T: Wonderful. One more question: Is every part of the process, from the first stages to the finished product, carried out at this plant?R: Absolutely. That keeps us competitive in the tough international market.T: Is that where the finished products come off?R: Yes.Part 4.Video 1P: Welcome to our Ford Rouge Factory tour. First, let me give you a brief introduction of Ford. Ford Motor manufactures and distributes automobiles in 200 markets across six continents. With about 300,000 employees and 108 plants worldwide, the company has core and affiliated automotive brands. The Ford Rouge Factory is located in the south of Detroit at the meeting of the Rouge and Detroit Rivers. The original Rouge complex is a mile and a half wide and more than a mile long. The multiplex of 93 buildings totals 15,767,708 square feet of floor area. Buildings include plants for tire-making stamping, engine casting, frame and assembly. A massive power plant produces enough electricity to light a city the size of nearby Detroit, and a soybean conversion plant turns soybeans into plastic auto parts. Our factory tour has four parts: First, you will take the Historic Driving Tour. Buses will transport you for a narrated tour past famous land marks and behind the scenes of this massive manufacturing complex. It will take approximately20 to 30 minutes. Second is the Rare Historic Footage Viewing. Here you will see a short film of rare, never-before-seen historic footage. You will learn about the triumphs and tragedies surrounding the Rouge. It takes 13 minutes. Third is the Virtual Reality Experience. A virtual reality will provide you with a 360-degree look at how automobiles are made. The approximate time for this is 15 minutes. Finally, we come to the Assembly Plant Walking Tour. You will tour the factory and see where the new Ford F-150s are assembled in the new, lean and flexible manufacturing plant. Visitors will have the opportunity to view the final assembly process from a elevated walkway. The tour takes about 30 to 45 minutes.Part 5. Language Focus B: Follow-upPractice: Task 1Richard: That’s the end of the factory tour, Thomas.Thomas: It’s very kind of you, Richard. Thank you. The tour of the production shop has given me a very good idea of your production process.R: My pleasure! What’s your general impression, Thomas?T: Very impressive. I especially enjoyed the speed of your assembly line. It gives you an edge over your competitors.R: It does. No one can match us where high performance production speed is concerned, and you know, we owe that to our engineers and technicians. They designed and built the assembly line and succeeded in making it operational within six months.T: How much do you spend on new product development every year?R: About 8% to 10% of the gross sales.T: That’s a lot of money. Terrific! If I placed an order right now, how long would it be before I got delivery?R: It would largely depend on the size of the order and the items you want.T: Yes. What’s that building opposite us?R: That’s the warehouse. We keep a stock of the faster moving items so that urgent orders can be met quickly.T: Could you give me some brochures on your products? I’d like to let my manager know more about your production; and if possible, maybe he could also visit the plant someday.R: OK. Here’s our sales catalogue and some literature. Just let me know if you want to bring anyone else for a tour.T: Thank you very much.Part 6.Video 2Lily Wu: Hello! Everyone, I’m Lily Wu. Welcome to our factory and to the virtual Victory Instant Noodle Factory tour. I will be your guide for the tour. First, I want to give you a brief history of the manufacturing process of instant noodles. The first instant noodles were made in Japan in 1958. Today noodles are known around the globe. All over the world, every year, they are consumed at about 80 billion meals. Do you know how instant noodles are made? For such a simple-looking product, the manufacturing process is actually quite complex. Here we reveal the secrets of how instant noodles are made. All the facts are waiting for you on this virtual instant noodle factory tour. Please look at the PowerPoint slides. First, flour is transported by truck from storage silos. The flour is mixed and kneaded in a mixing machine to produce noodle dough. The dough is passed through a pair of rollers to roll it into sheets. The sheets are cut into fine strands. Pre-steaming gelatinses the noodles for easier digestion.The noodles are separated intomeal-sized blocks which are shaped into moulds. Noodles are first cooked in oil and then dried for easy storage and quick preparation by the consumer. The end! Packages of noodles are packed in boxes for shipping. That is the process required to produce instant noodles! Now let’s go to the production shop.。
Unit 7 2. Listening Prac ce Task 2-1 (B for Buyer; S for Seller) S: Can I help you, sir? d like some informa on about your microwave ovens. B:B:I’I’I’d like some informa on about your microwave ovens. S: OK. What would you like to know? B: What’s your most popular model? S: Well, our most popular model is the B414. Here, this one. As you can see, it looks good and the price is low. B: What’s the target market? S: It’s for people with small kitchens. B: I see. How many colours? – white, black and grey. The white one is the best seller. S: It comes in 3 coloursB: Does it have any special features? ’s easy to operate. S: Yes, its user-friendly design. You can try it to see. ItB: Hmm, how about the warranty? S: 12 months. B: And how much is it? S: The trade price is 48 US dollars. B: That’s not bad. One more ques on: what about delivery? S: We can deliver within 5 days. ll get back to you. B: OK. Thank you. I’I’ll get back to you. Task 2-2 (S for Seller; C for Caller) S: Hello. Jason Office Products. What can I do for you? m calling about office furniture and equipment. C: I’I’m calling about office furniture and equipment. S: Could you tell me what you need? C: Well, I think we need 2 filing cabinets with locks that are suitable for files with large pages. Is that type of cabinet available? S: Yes. We have 3 kinds of those cabinets available right now, two with three drawers and one with 4 drawers. C: I prefer the one with four drawers. It will hold more files , right? ’s 54-and-a-half inches high and 16 inches wide. S: Yes, but it takes up more room. It need to know how deep each drawer is. C: That’s fine. Hmm…I…I need to know how deep each drawer is. S: 39 inches. C: What’s the unit price? ’s only $748 now. S: It has been selling for a 20% discount since yesterday. ItC: It’s s ll expensive. m sure it’s the best cabinet you’ll find in town. It’s all steel and the S: Yes, it’s not cheap, but I’I’m sure itguarantee period is 18 months! C: Have you got any wooden computer desks? S: Yes, we have some very stylish mul purpose wooden desks. C: How big are they? S: They come in different sizes. C: You see, our office is not large. The desk can ’t be wider than 50 inches. S: S: In In In that that that case, case, case, I I would would recommend recommend recommend the the the SAFCO SAFCO SAFCO desk. desk. desk. It It It’’s 48 48 inches inches inches wide, wide, 27 27 inches inches inches deep deep deep and and about 30 inches high. C: That will fit perfectly! How much is it? S: The list price is $289, but you can have it now for $199. It ’s on sale. C: That ’s not bad! I’I’ll probably take it. ll probably take it. S: Would you like to place an order now? C: Oh no, not yet. I need to look at it before I buy it. S: I think you ’re right. C: Oh, I forgot one more thing: the printer! You sell printers, don ’t you? S: Yes, we have a big collec on of printers here. Which brand and model would you like? C: I’I’m not sure. I think we want something inexpensive but good quality. m not sure. I think we want something inexpensive but good quality. S: I suggest suggest you you buy the EPSON inkjet colour colour printer . printer . It It It’’s the best best choice choice if you have have a a limited budget since it only costs about $112. C: How big is it? S: It ’s quite small in size, about 8 inches long, 6 inches wide and 4 inches high. S: Well, that sounds like what I want. I’I’ll drop in this a ernoon. Thank you. ll drop in this a ernoon. Thank you. C: My pleasure. 3. Language Focus A Task 1 Do you have friends or family members you would like to see more o en? When you phone colleagues, colleagues, would would would you you you like like like to to to see see their their faces? faces? faces? The The ViaTV ViaTV Desktop Desktop Desktop videophone videophone videophone means means means that that that you you can! As you can see, it ’s small, elegant and ideal for the office or home, even for business trips. It ’s very easy to set up: all you need is a touch-tone phone. You don ’t need a computer or any special so ware. It ’s also very easy to use, as easy as making a normal telephone call. The ViaTV Desktop videophone has many features. Fist, it has full-colour mo on video which means you can see the other person ’s gestures and changes of expression. The picture quality is excellent. Second, it has an adjustable picture se ng that enables you to change the mode to get an ideal image even for viewing designs or documents. Third, its audio quality is exactly the same as the normal telephone call. In addi on, the ViaTV Desktop videophone has a preview mode so that you can check what you look like before the other person sees you! And finally, the privacy mode is an important feature. You can use it to block the image but keep the voice connec on. Now, of course, just as any means of communica on, it ’s worthwhile to have a set. We have a special offer on at the moment, so now is the me to buy the ViaTV Desktop videophone. Put yourself in the picture! 4. Video 1 (B for Buyer; S for Seller) S: Good morning. B: Good morning. Having you got the Canon iR2270 photocopier? S: Yes, madam. It ’s right here. B: Great! How much is it? S: Let me see … iR2270, hmm, $2450. B: Woo, it ’s not cheap! S: Yes, the price is a bit high, but it makes the best copies in the shortest me. It has been the best seller for 3 months. B: I know it ’s good. We have one in our office. But I’I’m afraid my boss won m afraid my boss won’t like the price. Can you give discounts for bulk? We want to buy 4 of them. S: In that case, we can cut the price to $2330. B: $2330… That ’s about a 5% discount. Right? S: Yes, that ’s the lowest price we can offer. B: OK. How long is the warranty? One year? S: Three years from the date of purchase. B: Good. How about its a er-sales service? You know, photocopiers have jamming problems all the me. It ’s a real nuisance! S: I can assure you that you won ’t have much problems with this model. Besides, we offer free on-site on-site service service service for for for the the the length length length of of of the the the warranty. warranty. And And then then then $150 $150 $150 a a a year year year a er a er a er that.If that.If that.If there there there’’s something something wrong wrong wrong with with with the the the machine, machine, machine, just just just contact contact contact us. us. us. We We We’’ll ll send send send a a a technician technician technician over over over as as as soon soon soon as as possible. B: Good. And what about the guarantees? S: Well, there ’s a 7-day money-back guarantee if you ’re not sa sfied with the machine. Or if you have any problems, just bring it in and you can have a refund. B: Fine. Oh, one more thing. How soon can you deliver them to our office? S: Well, I ’I’I’m afraid there m afraid there ’s a slight delay on orders at the moment. We could send them to you at the end of the month. B: You mean we have to wait for 3 weeks! S: I’I’m afraid so. m afraid so. B: That will be too late! We need them next week. S: Er, how about this one, iR2010? We have plenty of this in stock. If you place the order now, you can have them by tomorrow at noon. B: I don ’t know. How does it compare with iR2270? S: They are a similar size and have similar func ons. The only difference is iR2270 can print 22 copies a minute, while iR2010 prints 2 copies less. B: That doesn ’t ma er. How much is this one? S: $2200 each, if you buy 4. B: $2200. That ’s …S: That ’s $130 less than the iR2270. B: Sounds not bad. I think we could have these. S: Do you want to place the order now? B: Yes. But can you first show me how it works? S: Sure. You see these bu ons here? 5. Language Focus B Task 1 From Honda Motor Company comes a new small, lightweight humanoid robot named ASIMO that that is is is able able able to to to walk walk walk in in in a a a similar similar similar manner manner manner to to to a a a human human human being being being’’s. s. ASIMO ASIMO ASIMO is is is an an an abbrevia on abbrevia on abbrevia on for for “Advanced Step in Innova ve Mobility ”. It is an amazing product that can be helpful to people as well as of prac cal use in society. Compared to Honda ’s previous walking robot P3, made in 1997, ASIMO is smaller, lighter and its design is more people-friendly. P3 is 160 cm tall and weighs 130 kg, while ASIMO ’s height is only only 120 120 120 cm cm cm and and and its its its weight weight weight has has has been been been reduced reduced reduced to to to a a a mere mere mere 43kg. 43kg. 43kg. Other Other Other special special special features features features include include more more advanced advanced advanced walking walking walking technology, technology, technology, simplicity simplicity simplicity of of of opera on opera on opera on and and and an an an increased increased increased range range range of of of arm arm movements. In December 2005, Honda debuted the new ASIMO model. This model is 10 cm taller and 11 kg heavier than the first ASIMO. It can walk alongside its controller, and is able to move carts and other objects around at will. And, with a newly developed total control system, it can act as a recep onist, recep onist, or or or even even even deliver deliver deliver drinks drinks drinks on on on a a a tray. tray. The The New New New ASIMO ASIMO ASIMO is is is also also also more more more agile agile agile than than than its its predecessor, as it is able to run at 6 km/h, and even to turn while running. Video 2 A: Hello! Am I late? B: No, it ’s 5 to 9. A: Good! Have you seen the brochure on the desk? All: Yes! A: Thank you all for making it here. I know you are busy at this me of the year. Can I take this opportunity to wish you all a merry Christmas! All: Merry Christmas! Merry Christmas! A: So, everybody ’s here! Good, then I’I’ll get started. ll get started. I’I’ve invited you here today to present to you ve invited you here today to present to you the latest model of our smart phone –I would like to briefly run through the 3 Ps for the new model – The Product, The Place and The Price. Please stop me whenever you ’ve got a ques on. To start with, I’I’ll focus on the features of this new model. Please look at the screen. This is the ll focus on the features of this new model. Please look at the screen. This is the picture of Fora 1300 and its func ons. You see, it ’s small enough to fit right in the palm of your hand. hand. It It measures measures 11.2 11.2 * 6.0 * 2.2 cm, including including the the 2 cm antenna, antenna, just just just slightly slightly slightly larger larger larger than than a mobile phone and yet it incorporates a small, yet func onal physical keypad. B: Isn ’t it too ny to use? A: Well, you can try it when finish. You ’ll find it surprisingly easy to use. The screen is 4.5 cm * 4.5 cm. This phone makes both a great PDA and a cellphone. You can make phone calls and store up to 1000 contact names. And you can also browse on the Web. It ’s reliable for light duty. It allows you to perform certain tasks that you would normally need a computer for.For example, when you are in a mee ng and someone needs a figure that you know you have received in an e-mail. You can download the e-mail and view the spreadsheet and give the figure. Then you may find yourself rather grateful that your small phone is more than a cellphone and a PDA. Of course, it has all the normal features such as a clock, alarm, reminders, stopwatch, calculator, games, tone composers, etc. Plus a built-in camera and speakerphone.In a word, it has just about everything you can think of and it does more than you expect! OK. Now, let me move on to the next point –The Place. I mean, how we are going to distribute the product and where. The launch date for the Fora 1300 will be January 1st , next year so that it will definitely be in the shops in me for the present-buying present-buying season season at at Spring Spring Fes val. Fes val. It It will be in stock stock in in all retail retail outlets outlets outlets throughout throughout throughout the the country country by by then. We will also be making the phone available by mail order order and and online, with a a guaranteed 6 days delivery. Pricing comes along with the product going on the market. At present, the new model will retail at $499. That should be quite a reasonable price considering the quality and the advanced features. Right, I’I’ll stop there. I hope you ll stop there. I hope you’ve got a clearer picture of the Fora 1300. And I hope you will be 100% behind this model. B:Sure, but how does this model compare to our biggest compe tor, SUMSUNG i700? A: Good q ues on, ques on, ques on, Philip. Philip. Well, Well, it it it’’s smaller in size, size, and the and the s creen screen screen is is . brighter . The ba ery The ba ery lasts longer, and most important of all, it’s it’s more user-friendly. more user-friendly. C: Is it compe vely priced? A: It ’s set at the same price as SAMSUNG i700. D: It ’s s ll a bit more expensive than some products of its kind. It’sdifficult It’sdifficult to get people to pay to get people to pay $500 for a phone. A: A: That That That’’s s true! true! true! I I I know know know a a a high high high price price price can can can stop stop stop people people people from from from considering considering considering our our our product, product, product, but but but we we we’’re offering discounts and free Spring Fes val gi s. E: That ’s good. The compe on gets tougher every year. 。
Unit 8 Receiving Visitors2.Listening PracticeTask 2-1A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors.A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets.Task 2-2There is a certain procedure for receiving visitors. A receptionist should find out if the visitor has an appointment or not. If the visitor is an important client, the executive or his secretary will come down to the reception area to greet the visitor. Sometimes the receptionist or another secretary escorts, or accompanies, the visitor to the executive’s office. Using the visitor’s name when he arrives is a friendly gesture and gives the visitor a good impression of the firm. The receptionist announces the visitor’s name, title and position, and introduces the executive to him.When a visitor’s request for a meeting cannot be satisfied, the receptionist should apologise and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should express regret and explain why, with tact, so that the visitor’s feelings are not hurt.A receptionist should keep a register which includes dates, times, names and the firm the visitor works for. A receptionist can then refer to this if there is a request for information.4. Video 1(R for receptionist; S for secretary; V for visitor)R: Good morning. May I help you?V: Yes, I’d like to see Mr. Hansen, the president.R: Do you have an appointment, sir?V: Yes. I have an appointment with him at 10:30.R: Can I have your name, please?V: Brawn Dantini from Wilson Electronics.R: Thank you, Mr. Dantini. Would you please take a seat? I’ll tell Mr. Hansen’s secretary that you’re here.V: Thanks.R: Mary, this is reception. Mr. Dantini is here for his appointment.S: I’m sorry, but Mr. Hansen is on a long-distance call. Would you ask Mr. Dantini to wait for a few minutes?R: All right. I’m sorry, Mr. Dantini, our president is occupied just now. Would you please wait for a few minutes?V: Yes, of course.R: Would you like something to drink? Do you prefer coffee or tea?V: Thank you. Coffee, please.R: Would you like sugar and cream with your coffee?R: Here you are, Mr. Dantini. And there are some magazines if you’d like to read them.V: Oh, good. Thank you very much.S: Mr. Hansen is available now. Please send Mr. Dantini up.R: OK. Mr. Dantini, our president is available now. I’ll take you to his office and bring you some more coffee.V: Thank you very much.5. Language Focus B2. Task 1(P for Paula; G for Mr. Green)P: Excuse me, sir, but are you Mr. Green from Sydney?G: Oh, yes. My name is Brain Green. I’m the Purchasing Manager of the Sydney Garment Ltd. Corporation. And you are …?P: My name is Paula.G: How do you do, Paula?P: How do you do? I work at the Guangzhou Textiles Company. I’m secretary to the General Manager, Mr. Liu. I’m here to meet you on his behalf.G: Thank you very much for coming to meet me.P: My pleasure. Fine weather, isn’t it?G: Yes, it’s lovely. Real November weather, sharp and bright.P: Now let’s go and collect your luggage first. And after that I’ll accompany you to the Garden Hotel.G: OK, I’m in your hands. Let’s go.6. Video 2(J for Ms. Jones; L for Lin Hua; W for Miss.Wang)L: Ms. Jones?J: Yes, I’m Miranda Jones from Flora Garment Trading.L: My name is Lin Hua. I’m the Sales Manager for Baiyun Sweaters. How do you do, Ms. Jones? J: How do you do? It’s very nice of you to come to meet me.L: You’re welcome. And may I introduce my secretary, Miss Wang?J: Sure. It’s a pleasure to meet you, Miss Wang.W: The pleasure is mine. The flowers are for you, Ms. Jones.J: Oh, thank you. They’re beautiful! You’re very kind.L: How was your flight, Ms. Jones?J: Very nice. The service on board was superb. And I managed a few hours’ sleep, so I feel fine now.L: I’m glad to hear that. Oh, let me help you with your luggage.J: Thank you.L: Is this your first visit to China?J: No. But it’s my first visit to Guangzhou. I hope it won’t be my last.L: I hope you will have a pleasant stay here.J: I’m sure I will.L: Our car is our in the parking lot. Shall we drive to your hotel now?W: This way, please. Here we are, Ms. Jones. This is the White Swan Hotel. We’ve reserved a room for you on the 6th floor with a balcony overlooking the park.J: Thank you very much. It’s very considerate of you.W: Well, that’s the least we could do.L: This is your room, Ms. Jones. Is it OK?J: Oh, yes it’s lovely, very cozy and well-decorated! It’s really very thoughtful of you to have arranged if for me.L: Not at all.W: You must be very tired after your long trip. Is there anything else we can do for you?J: No, thanks. Not at the moment.L: Then we’ll be leaving now so that you can settle in. After all, we’ll have enough time for business during the next 3days.J: Thank you.L: You’re welcome. We’ll contact you tomorrow morning.J: See you then.L,W: See you!。
Unit7II. Listening Skills1. W: How much money is the rent for an apartment in this neighborhood?M: Your rent should be about a quarter of that.Q: How much should be the woman’s rent be?2. M: I paid $3,500 for this digital camera. It was on sale at a 30$ discount.W: It’s a real bargain.Q: How much did the camera cost originally?3. M: What’s the rate for an economy car?W: The daily rate is $32, unlimited mileage.Q: How much will the man pay if he rents the car for a week?4. M: I’ll take these sweaters. How much do they cost?W: They are $180 each and four makes a total of $720. But today we are offering a 20% discount.Q: How much does the man have to pay?5. W: What an old car you’ve got!M: Well, it had run 12,000 miles when I bought it second hand. And it’s covered 3,080 miles since then.Q: How many miles has the car run?1.B2.A3.A4.D5.BIII. Listening InTask 1: It’s time to buy.Mike: Hey, Robert, where are you off to?Robert: I’m going to talk to a banker about a loan.Mike: You are short of money? I thought you were the saving type.Robert: There’s a time to save and a time to spend.Mike: I know all about spending. What’s the loan for? I have a few bucks I could…Robert: I’m considering getting a mortgage to buy some property.Mike: Do you think property is a good investment? I mean, it’s a lot of money.Robert:Well, Mike, as you know, property values have been going through the roof. If I had bought an apartment two years ago, its value would have gone up by 30 percent today. Mike: And from what I know, interest rates are low now.Robert: Exactly. Sounds like a good time to buy.1. a banker a loan2.saving save spend3. a mortgage property4.Property values5.risen/gone up/increased by 30 percentTask 2: Can I have my change please?Tom was down on his luck and felt he needed a few drinks. Hw went to a bar and had several drinks. When he was done, he stood up and walked toward the door. The barman shouted after him, “Hey mister, are you going to pay for those drinks?”Tom turned around and replied, “I have already paid you,” and then walked out of the bar. Almost immediately he saw one of his friends Richard and told him about the barman, “Just go in there and drink all you want, then get up and leave. When the barman asks you to pay the bill, just tell him you have already paid.”This sounded easy enough, so Richard went in and has several drinks. The barman went to him and said, “Before you came in, another man was here. When I asked him to pay his bill, he told me he’d paid, but I don’t remember him paying me.”Richard said, “I would love to stay and hear your story, but I don’t have time. Can I havemy change please?”1. A2.B3.D4.C5.CTask 3: Why not just print money?What’s the solution to a recession, a time of little economic activity? Just print money! Sounds reasonable, doesn’t it? Let’s see if this will work by using an example.Let’s pretend that all the students in your class make up the ENTER population of the country, and the teacher represents the government. Let’s also pretend each student has exactly $1.00.Since we are in a recession, let’s have the teacher, who represents the government, print money. He prints $1.00 more for everyone. Now everyone has $1.00 more to spend. More money to spend sounds like a great way to get us out of recession, since more money to spend means demand for goods and services.Then if that works, why don’t we give MORE money away? How about $100? Now we have lots of money to spend. So no more recession, right?Not really, because we have only looked at one side of the problem. As more and more people receive more and more money, what’ll happen?Since everyone has more money, the students all go shopping to spend that extra money. This causes the demand for goods and services to rise, and people who sell goods and services raise price. For example, if you could buy a new music CD at $10 in the past, now the price could be $1,000! This is called inflation.So, the original reason for printing all this money was to help get us of recession, but we have only replaced one problem with another.1.T2.T3.F4.F5.FIV. Speaking OutModel 1 I want to blow it all.John: Hey, Se-Jin, do you want to come shopping with me? My dad just gave me my monthly allowance and I want to blow it all.Se-Jin:That sounds just like you, John! What do you want to buy?John:I don’t know…Some music CDs, maybe.Se-Jin: If you spend all that money on things you don’t even know if you want, you won’t have any money left when you need it.John:But if I just save my money, that doesn’t s sound like much fun either. Besides, I need some new CDs.Se-Jin: You also need a financial advisor!Now Your TurnA: Hey, do you want to come shopping with me? I just got some money from my part-time job, and I want to get rid of it right away.B: That’s your style. What do you want to buy?A: I don’t know…some fashionable clothes, maybe.B: If you waste all your money on things you don’t even know if you want, you’ll be out of money completely when you need it.A: But if I just hold on to my money…that doesn’t make much sense either. I really need some new clothes. What’s the point of saving lots of money without fun?B: As I see it, you need a person to look after your money.Model 2 Can money buy everything?Peter: I’m trying to think of ways to become rich. If I could get my hands on a lot of money, I’ll be really happy.Jane: Do you really think so? I’m not so sure.Peter: Of course, why wouldn’t I? I’d be able to have anything I want.Jane: Well, there are plenty of people who have a lot of money but aren’t happy. What do you say to that?Peter: But if I became a millionaire, I’d buy whatever I wanted.Jane: Can you buy true love? Can you buy the moon?Peter: Maybe not, but I can buy a house with a lot of modern conveniences.Jane: So many people think like you do, buy look at all the divorces, suicides and murders among wealthy people. How do you explain that?Peter: Maybe there’s something in what you said.Now Your TurnA: I really hope I can make a fortune. If I had a lot of money, I’d be as happy as a king.B: Do you really believe so? I have my doubts about it.A: Of course, why wouldn’t I? If I were a millionaire, there’s nothing I couldn’t buy.B: Well, can you but health? Can you but true friendship?B: Maybe not. But I can but a big house and car, and make my life more comfortable.A: Maybe you have a point there. Money can bring material comforts. But don’t forget, there are also divorces and suicides among wealthy people.B: Well, there is some truth in what you said. Money cannot but real happiness.Model 3 I wonder if you could give me a loan.John: Hey, Se-Jin, I was just on my way to find you.Se-Jin: What’s up, John?John:Se-Jin, I’m kind of broke, and you usually have a bundle tucked away. I wonder if you could give me a loan.Se-Jin: Dream on! I’m hard up myself.John:You see, I want to buy some new stereo equipment, and I’m just about a hundred short. Se-Jin: Why not save up for it?John:The stores have all stuff on a huge sales promotion right now. I could save at least 30 percent!S-Jin: John, I’d lend you money if you were in a jam. But a new stereo isn’t an emergency. John: Then I’m afraid I have to find someone who is more easy-going.Now Your TurnA: Hi, I was trying to catch up with you.B: What happened?A: Money had burned a hole in my pocket. You usually have some savings. I wonder if you can lend me some money?B: You’re daydreaming. I’m short of money myself.A: Look, I want to buy a digital camera, and I’m only short of 150 bucks.B: Why not save towards it?A: The camera is on sale right now. This can save me almost 25 percent.B: Well, I’d lend you the money if you were in real redouble. But a new camera isn’t urgent.A: Then I’m afraid I’ll have to try someone who’s more generous.V. Let’s TalkStory of a MiserThere was a miser who loved money more than anything else. Just before he died, he said to his wife, “Now, listen. When I die, I want you to take all my money and put it in the casket with me. I want to take my money to the afterlife with me.”He made her promise with all her heart that when he dies, she would pit all the money in the casket with him. Then he died. He was laid in the casket, his wife was sitting there wearing black, and her friend was sitting next to her.When they finished the ceremony, just before the undertakers got already to close the casket, the wife said, “Wait a minute!” She had a box with her. She came over with the box and put it in the casket.Then the undertakers locked the casket down, and they rolled it away. He friend said, “Girl, I know you weren’t fool enough to put all that money in there with your husband!”She said, “Listen, I’m a Christian. I can’t go back on my word. I promise him that I would put all the money in the casket with him.”“You mean you really put that money in the casket with him!?”“I surely did,” said the wife. “I wrote him a check.”1.more than2.money casket3.promise4.in the casket5.sitting black6.next to/beside7.close8. a box9.away/off10.foolish all that money/the money11.a Christian on her word12.put the money13.a checkVI. Furthering Listening and SpeakingTask 1: Giving Money to a BeggarSusan: Hey, Robert, you gave that beggar some of your hard-earned cash?Robert: I know. He looked as if he needed help.Susan: Buy you’re always so careful with your money.Robert: Yeah, I guess so, but I like to help when someone’s in need.Susan: I just wonder why the guy doesn’t get a job and make his own living.Robert: It’s just not that simple, Susan. Some people have a hard time of it in life.Susan: Maybe they waste all their money. If you give them money, they will just go on wasting it. Robert: Life has been good to me, Susan, and I’d like to share some of my luck.1.the beggar2.as if3.help4.careful with/about5. a job6.people7. a hard time8.waste9.share10.good luckTask 2: Buying a MachineAn American manufacturer is showing his machine factory to a potential customer. At noon, when the lunch bell rings, two thousand men and women immediately stop working and leave the building.“Your workers, they’re escaping!” cries the visitor. “You’ve got to stop them.”“Don’t worry, they’ll be back,” says the American. And indeed, an exactly one 0’clock the bell rings again, and all the workers return from their break.When the tour is over, the manufacturer turn s to his guest and says, “Well, now, which of these machines would you like to order?”“Forget the machines,” says the visitor. “How much do you want for that bell?”1.T2.F3.F4.T5.TTask 3: An Introduction to Credit CardsCredit cards are plastic cards issued by a bank or other financial institutions allowing the holder tobuy goods and service without using cash. Many American don’t like to carry much cash. For them the cards are convenient and safe to use.Credit cards are gaining popularity, even for buying small items. They are accepted almost everywhere, though not at fast food restaurants.Credit cards allow you to purchase things that you may not currently have the money to buy. When you use a credit card, the credit card company that issued the credit card pays the store. Later, a bill will be mailed to you by your credit card company for the amount you purchased. At that time, you can either pay the bill in full, or only pay a minimum amount, and wait till later to finish paying. If you wait till later, you will owe the credit card company interest on the amount that you do not pay.1.D2.C3.B4.C5.ASpeakingCan you change a twenty-dollar bill?Cashier: How can I help you, Miss?Jill: Could you change a 20 for me?Cashier: Sure. How do you want it?Jill: Could I have two 5’s, but not enough 1’s. Are quarters all right with you?Cashier: Well, I have some 5’s, but not enough 1’s. Are quarters all right with you?Jill: Oh, that’s even better! In that case, I won’t have to worry about the small change for the laundry.Cashier: Here you are!Jill: Thanks a million!。
Video 1D: It's good that we've settled on the questions of price, quality, quantity and packing.Shall we discuss the terms of payment now?L: Good idea. Let's get down to business.Since this is our order in this field, we would like a lump sum payment.It saves time for both of us.D: Lump sum advance payment?You mean we make all the payment before the goods are delivered?I don't think that's international practice.Besides, it's a bit demanding for such a large trial order.L: That's our usual way when starting a now business relationship. What terms do you suggest?D: I wonder if you can accept payment by installments.You know, our goods will also be delivered in partial shipment. L: What do you mean exactly?D: I think the payment can be divided into two installments.70% of the total can be paid at first delivery and the other 30% after final acceptance.L: Well, I see your point.But normally we conduct our international sales with an L/C. Butyou rejected that possibility.Actually, an L/C provides us with guaranteed payment from the bank.How about cash on delivery?D: That sounds reasonable.But as our order is quite substantial this time, cash on delivery will put us in a very difficult position with backward cash flow. Maybe we can make an advance payment to show you our sincerity.L: How much do you have in mind?D: What about 25% of the total? In that case, we'd pay 25% in advance and pay 75% on final acceptance.L: Ok. You drive a hard bargain!I'll accept your last proposal, but my company requires the final 75% payment to be paid within one month of the final delivery. Do you think that bill be ok for you?D: That's all right with us. And you can rest assured it will all go through ok.You know, we have an excellent reputation all over the world and we're the fourth largest European company in this line of business. L: Great. On our side, we'll ensure prompt shipment so as to be sure your products get to the market in your area quickly.D: I appreciate your cooperation. I can envisage a sustainable and long-term relationship ahead.We can promise there will be no problem with the payment.But I hope you can offer us more favorable conditions for later transactions.L: Of course. If these translations prove successful and satisfactory, we can discuss many things later on. Right?D: Yes. Then let's call it deal.L: Yes, and now let's go and celebrate.Video 2Ada: Good morning. Is Alex here?Alex: Yes, here. Oh, look at you. How did you get that letter into such a mess?Ada: I'm really sorry to bother you but I accidentally spilt some water on it when I was cleaning my desk.Can you do me a favour? Did you save this document?Alex: I think I saved the information on my computer.Ok, what do you need?Ada: This is very kind of you.First, could you please read the first part of the letter so that I can make out some of the missing information?Alex: Ok. "we have been requested by the Sun Bank, Sunlight City, Australia to advise that they have opened with us their irrevocable documentary credit number SB-87654 for account of DEF Imports, 7 Sunshine Street, Sunlight City, Australia in your favour for the amount of not exceeding fifty thousand U.S.Dollars (US$50000) available by your draft(s) drawn on us at sight for full invoice value." got it?Ada: Yes, most of it. But would you repeat the credit number and the amount again?Alex: The credit number is S-B, dash, 8-7-6-5-4.And not exceeding fifty thousand U.S. Dollars (US$50000) available by your drafts.Ada: Oh, $50000?Alex: Yes. Now this is of vital importance. You know, we've done business with that Australian company many times.But this time the order is NO.DEF-101 dated January 10, 2006 for 100 sets "ABC" brand pneumatic tools, 1/2" drive complete with hose and quick couplings.So, you should write that below, under "Purchase Order No."here and "Covering" here.Ada: Right, NO.DEF dash 101...and pneumatic tools.,1/2 drive complete with hose and quick couplings.Ada: Good, you've got is! Can you make out the documents they listed to check if they comply with our requirements?Your manager is fussy about this.Ada: Lucky that some of the information here is still clear.For No.2, how many copies of the packing lists should there be?Alex: Five. Our customers normally want five copies of the commercial invoice and packing list from us.Ada: I see. And here No.3.Full set of 3/3 clean on board ocean bill of lading, and how many non-negotiable copies?Alex: Two.Ada: And freight prepaid, or freight to collect?Alex: Freight prepaid.Ada: Ok. I guess everything is clear for this part now. Let's trace the following items.About shipment, we won't deliver the goods in several consecutive batches, right?Ale x: No, partial shipment is prohibited but transshipment is allowed.Ada: Oh, yes. Here are some special conditions on us.Ada: First, all documents should indicate the import license NO.IP/79370 dated January 18,2006 and all charge outsideAustralia will be on our side.Ada: IP forward dash 79370.And charges outside Australia are on the beneficiary's account. Good.And I can read here that all the documents should be presented within 15 days after shipment.Alex: Yes, 15days is a very important message.Besides, the drafts will be marked with "drawn under documentary credit No.SB-87654 at the Sun Bank, Sunlight City, Australia dated January 26, 2006".Ada: Fine, I'll type this after I get back to my office. The rest of the letter is fairly clear.Thank you so much for your patience and help.It wasn't a good start to the day and without your help it would not have gotten better.Thank you!Alex: You're welcome.Ada: Thanks again. Bye.。
新视野商务英语视听说下册1-8单元video原⽂unit_4(参考⽂本)Video 1Welsh: Hello, Mr. Wang. We received the samples you kindly sent to our headquarters. Thank you very much.We’re impressed by both the quality and the variety of yourproducts.Wang: Thanks, and welcome to our factory.I hope you enjoyed the tour around some of our workshops. Welsh: Yes, we actually picked up several products from your catalogue after the tour.We maybe able to give you a trial order.Now I’d like to know if we place a firm order with you,when can you deliver the goods?Wang: It depends on how many items you choose and what quantity.Normally for one container order, we can deliver the goodswithin 6days.Welsh: That’s good. OK, let’s work through this list now. Wang: Mm, I see, Mr. Welsh. You’ve only selected 4 items so we can guarantee delivery.This is the unit price of each product.Welsh: Fine. But it seems to us that your price is much higher than other suppliers in china.We are currently doing business with some factories inShenzhen.Welsh: We know some factories give lower prices but their quality is poor.You see, the surface of our products is very smooth.And after the tour, you must have an idea how well ourmanufacturing environment meets international sanitarystandards.Considering the quality, our price is very reasonable. Welsh: We don’t deny that.But if you can give us a little discount, we can start up along-term relationship.Wang: You’re really tempting me. OK, what’s your quantity then?Generally, we’re not allowed to give discount at this price.But if your order is large enough, I can offer you a specialdiscount.Welsh: For the large plastic chair and the trolley, we can take 1000 pieces of each and much more later on after this trial order. Wang: 1000 pieces…Well, since it’s our initial transaction, I’ll give you a 10% discount on these two items.Welsh: 10%? Another company gives us a 15% discount for that size of order.You know, an incentive discount encourages the buyers andhelps expand your business.Wang: Of course, I know, but that is too high a rate.F rankly speaking, the maximum discount we can grant is10%.Welsh: Then about the food box and cup container? Also 10%?We would like to order 800 food boxes and 50cup containersto start.Wang: I’m afraid we can’t do that.You know, the price of the raw material has been risingsteadily. There’s no profit margin left at that price. Welsh: Come on, of course there is. By the way, we don’t need the scale on the cup container.How about reducing the price of the container to us$2 fromyour original us$3?Wang: Well, it’s really hard…Welsh: Well, we could meet each other half-way that would conclude the deal.Wang: You certainly have a way of talking me into it.Al right, let’s each make some concession. You increase thefood box order to 1000 pieces. OK?Welsh: Fine, no problem.Wang: You really drive a hard bargain! But we look forward to a long partnership.Video 2F: Hello, Mr. Leser. I’m very glad to meet you.L: Likewise. This is interesting. Do you think the color is right for the European market?And…what is the price for this wooden angel?F: No problem, you definitely have good taste.We have many European customers who are buying this Christmas range.The price is US$8, FOB Shanghai.L: US$8? Your price is much higher than the other offers we’ve received even just in this exhibition hall.F: Well, it may appear a little higher, but the quality of our products is much better than that of other suppliers’.You must take that into consideration.L: I agree with you. That’s why I’ve come to your booth.This time I intend to large order but business is almost impossible unless you can give me a discount.F: We can talk about that later. What’s your line of business?L: We mainly sell gifts and decorations for Christmas, Easter and other traditional holidays.Christmas is our largest concern. Our annual sales can reach us$10 million.F: Good, we've been a large producer of these items for years.You see, not only is our quality much better than others’. But our product range is more diverse.You can always find the best of anything you want.L: So, if you can give me the best price for this first order, we can start a long-term relationship.For example, what is the price for these Santa clauses?F: For the metal ones: US$20.the wooden ones: US$15.There are 8different styles and 3size for each type.L: If I choose several items of this kind, what’s the minimum order? F: 100 pieces for each item number and a minimum of 10 items. L: How about the discount? I can place an order for two containers to start.F: If so, we can grant you a very special discount of 8%.L: 8% I can hardly accept that as a special term according to the offers I’ve had today.I’d say 15% would be more like it. Some other companies have already promised us that.F: That really leaves us with nothing. Our maximum is 10%.You know, the price of these products tends to go up as wintercomes and there’s heavy demand for them.L: OK. I’ll make that concession for the sake of the beautiful color of your products.By the way, have you thought of choosing a commissioned sales representative or agent overseas you promote your sales? F: Yes, so far, we have several agents abroad but none in Germany. L: We’re willing to be your agent in Germany for Christmas gifts and decorations.What’s your usual commission rate?F: Usually, we gibe a commission of 4% to our agents.L: 4% is too low. You see. We’d have a lot of work to do in promoting sales, such as advertising on radio or TV, printing brochures and so on. It all costs.F: Don’t worry, we’ll allow you a higher commission rate if you sales are substantial.F: For example, if you sell US$2 million worth of gifts annually, we can allow 3% commission.But, if the annual turnover exceeds US$5 million, we can offer a 5% commission.What do you think of that?L: It sounds OK. We’d like to sign an agency agreement with you simultaneously when we sign the contract for this trial order. F: No problem. After you‘ve chosen the products, we’ll work them both out for you to sign.We can do it within 3days.Will that be suitable?L: Fine, one more question, when can you deliver the goods?F: 60days after the sales confirmation is signed.。
Video 1
H: Well, Mr. Aubrey, let's move on to next point, shall we?
A: OK. It's the question of the delivery date.
H: What's your deadline?
A: September 20th. We really have to insist on that because we have a very strict timetable.
It's essential for us to have it before the 30th, otherwise...
H: Yes, of course, but let me explain the position.
A: OK, go ahead, please.
H: As you know, we had a disastrous hurricane here last month and part of our workshop was damaged.
That halted production for 10days.
A: Yes, you told me.
H: So, eh, there's a backlog of orders to fill.
A: I understand but...
H: We're working at full capacity, but the earliest delivery date we can make is the last week in September.
A: I'm afraid that's not good enough.
H: Why not?
A: The engines have to be installed after we receive them. That takes time.
I do hope you'll appreciate our position, Harry. Can't you arrange
delivery for September 20th?
H: Mm! We can try but we can't guarantee it.
A: If not the 20th, then when?
H: We can guarantee September 25th.
A: Why the 25th?
H: That's the date the ship is scheduled to arrive.
We can't make an earlier shipment because production won't be complete in time.
A: Let me see, it'll take about a week for onward transport to the destination until the 5th of October.
H: Yes, I'm sorry. We can try to meet an earlier date but I don't hold out much hope.
A: OK, let's make it the 25th. But we must install absolutely on September 25th as the last possible date.
H: Fair enough.
A: All right, then. Let's make it the 25th of September.
But if it is possible earlier then all the better.
H: Of course. You can count on me. I'll do my best.
Video 2
B: Hello, Ms. Lester. Haven't seen you for a long time.
L: Hello, Mr. Backer. Nice to meet you again.
Unfortunately, we have a problem! I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.
B: Oh dear, what seems to be the problem?
L: The consignment arrived at the port yesterday on time, but while unloading, we noticed the goods were not the A1 quality we order.
B: Really! Oh, I'm terribly sorry. Something must have gone wrong. Let me check this on the computer...Er...
Oh dear, yes, I'm afraid there's been a slip-up in our Shipping Department.
I'm very sorry. It's certainly our fault.
Mm...What would you like us to do about it?
L: Well, we can keep this delivery and try to find another buyer for it. But of course, we'd need a price adjustment, say a 25% reduction on the lot. And we'd need a now delivery of A1 quality dispatched immediately.
B: That sounds fair enough. Thank you. But just let me check our stock position...
Yes, we can ship a delivery of A1 quality by the first available steamer.
Let me see, yes, actually there's one scheduled for the day after
tomorrow.
We'll make an immediate arrangement for the shipment.
L: OK. that'll be fine. Let's hope the steamer arrives on schedule and we can have the goods by the middle of next month.
B: We'll keep in touch with the shipping company and let you know if there are any problems.
L: Good. Thank you.
B: Ms. Lester, thank you very much for your cooperation.
L: We hope you'll help us out if we're in difficulties sometime in the future.
B: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.。