6 Sigma 标准培训教材-英文ppt

Time
Average Value
Many Data Sets Have a Normal or Bell Shape
6 Overview
Problem Solving Approach
Off-Target
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Center Process
On-Target
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Deployment and Application of Six Sigma Concepts & Tools
Learning from Those Who Have had Success With 6Will Accelerate its Implementation at GE
6 Overview
So...What is Six Sigma?
• A Measurement System • A Problem-Solving Approach • A Disciplined Change Process
Measure
Analyze
Improve
Control
“THE SIX SIGMA BREAKTHROUGH STRATEGY”
6 Overview
Why Does GE Need A Quality Initiative?
GE Raising The Bar • New Goal to be “Best in the World” vs. #1 or #2 • Customers are Expecting More, we Must Deliver • “Ship-and-fix” Approach no Longer Tolerated in the Market • Aim to Speed Past Traditional Competitors in 5 Years • Goal Consistent with Reduced Total Costs

• Cultures are constantly changing and evolving.
• When culture and strategy clash,invariably culture wins out.
• If the organizational culture does not embrac initiatives related to change,overall change efforts will fail
Welcome to a presentation on Six SigmaTM
2002年1月12日
What are your Expectations?
I would like to capture your expectations for the day?
Agenda
Introduction & overview Demystifying Six Sigma Creating the Six Sigma Culture Managing the six sigma culture Total cycle Time Reduction Success Examples Around the world How to Implement Six Sigma in your business Q&A Closing comments
Demystifying Six Sigma
What does Six Sigma mean to you
?
Many different definitions exist.I will try to address three this morning
Six sigma as a statistical term

Define Defect Opportunities
• Any step in the process where a Defect could occur in a CTQ
Look for Defects in Products or Services
• Count Defects or failures to meet CTQ requirements in all process steps
Measuring & Eliminating Defects is the “Core” of Six Sigma
6 Overview
Measurement System
Some Sigma “Benchmarks”
SIGMA LEVEL

DEFECTS per MILLION
OPPORTUNITY
LSL
USL
“Upper Specification Limit”
Less Variation Means Fewer Defects & Higher Process Yields
Average Company in 3 to 4Range
6 Overview
Measurement System
A Graphic/Quantitative Perspective on Variation
Number of People Arriving at CRD
7:00 7:15 7:30 7:45 8:00 8:15 8:30 8:45 9:00 9:15
Sigma Level

2 3 4 5 6
Defects per Million of Opportunity

6 Overview
• Six Sigma: - A Definition - Applied to GE - GE Quality Initiative - Why This Approach? - Origin of Six Sigma - The “Breakthrough Strategy” - Arriving at Sigma
Time
Average Value
Many Data Sets Have a Normal or Bell Shape
6 Overview
Problem Solving Approach
Off-Target
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Center Process
On-Target
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• Proven Successful in “Quality-Demanding” Industries e.g., Motorola, Texas Instruments (many process steps in series)
• Proven Method to Reduce Costs • Highly Quantitative Method – Science and Logic Instead of Gut Feel • Includes Manufacturing & Service (close to customer) and Provides Bridge
• Mikel J. Harry one of the Original Architects • Previously Headed Quality Function at ABB and Motorola • Now President/CEO of Six Sigma Academy in Phoenix, Arizona • Has Consulted for Texas Instruments, Allied Signal (and others) • Currently Retained by GE to Teach the Implementation,