Lecture 10 International Management Control

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• Develop teams with members from different countries for planning • Rotate managers often between domestic and international positions • Place foreign personnel on the board of directors and top‐level committees • Establish liaisons among subsidiaries within the same country so that different product groups have common actions
Disagreements
• Objectives of overseas operation and MNC may conflict • Objectives of joint venture partners and corporate management may not agree • Degree of experience and competence in planning vary widely among managers running overseas units • Basic philosophic disagreements about objectives and polices of international operations may exist
• Decision Making – Process of choosing a course of action among alternatives • Controlling – Process of evaluating results in relation to plans or objectives and deciding what action, if any, to take • Decision making and controlling are both vital and often interlinked functions of international management
• MNC methods to control overseas operations Some prefer decentralized approaches; others greater centralization Most combine direct and indirect controls Some prefer heavily quantifiable methods; some prefer qualitative approaches
• Do international operations use similar decision‐ making norms?
French and Danish managers used different approaches to decision-making; each more adept at different stages of the process. French do not value time as much as counterparts German co-determination: managers focus more on productivity and quality of goods/services than on managing subordinates.
• Control issues facing international companies: Centralization of decision‐making power Reporting procedures for foreign operations Ensuring that company meets global objectives • Control is necessary to achieve international goals Control keeps a company’s direction on track Prevents individuals from making decisions that endanger the and subsidiaries credit for business resulting from cooperative efforts • Base reward systems partially on global results so managers are committed to global as well as local performance • Establish reporting procedures • Routine visits to subsidiaries • Establishment of information systems
Distance—more time and expense to communicate Diversity—hard to compare operations due to country differences Uncontrollables—may be unable to take corrective action Degree of certainty—affected by speed and degree of change