conc parcels delivery

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TASK( 39 ): PARCEL DELIVERY SERVICE 送包裹STANDARD:标准:
Items left for in house guests will be sent up to the room within 30minutes. The room attendant will sign for the item if the guest is out. 留给客人的物品要在三十分钟内送于客人房间,如客人不在,则由客房服务员签收。

PROCEDURE:程序:
1.Direct the porter to the Concierge desk to check the guest
name & room number.
2.Verify with computer system that the guest is in house or
expected arrival.
3.Call to notify the guest that a parcel has arrived and asked if
they wish for it to be delivered now. (This should only be
carried out between 0800and 2100hrs. At all other times a “Parcel received Notice or Printed Message”will be placed under the door after 2100hrs.
4.Fill in a parcel receiving/delivering record. Be sure to record
the company’s name & telephone number.
5.All items are to be sent to the guest’s room as soon as
possible. 1.先在电脑中核对一下客人的名字和房号。

2.再查一下客人是否在饭店。

3.打电话给客人通知有一个包裹,问客人是否需
要立刻送到房间(早上八点至晚上九点之
间),或把一张包裹到达通知单塞进客人房间
的门缝下。

4.填写包裹收到登记表,记下留下包裹的公司或
人的姓名和电话。

5.所有物品要尽快送到客人房间。

3/30/2013
6.Always check the name and room number again before
delivery to avoid mistakes.
7.The room attendant should sign for the parcel if the guest is
not in the room.
NOTE
All parcels, which are delivered to guestrooms, must be signed properly by the guest/room attendant. 6.反复核对客人姓名和房号以避免送错。

7.如果客人不在房间,客房服务员签收包裹。

注:
所有送到房间的包裹都必须由客人或客房服务员
签收。

3/30/2013。