某大型房地产公司员工素质模型-典素质模型矩阵图

山东某大型地产集团能力考核模型第一部分核心能力素质一、核心能力素质定义：核心能力素质是公司企业文化、价值理念和发展战略的集中表现，适用于公司全体员工。

二、核心能力素质包括内容：1、敬业精神2、学习能力3、团队合作三、核心能力素质的行为要求1、敬业精神2、学习能力3、团队合作第二部分通用能力素质一、通用能力素质定义公司所有人员需要具备的个人素质和管理技能二、通用能力素质包括内容三、通用能力素质的定义及行为要求1、口头表达能力2、倾听能力3、书面表达能力4、互动能力5、人际交往能力6、计划能力7、应变能力8、执行能力9、成就导向10、时间管理11、情绪管理12、解决问题的能力13、归纳思维14、创新能力15、说服能力第三章管理能力素质一、通用能力素质定义公司中层及以上管理人员需要具备的个人素质和管理技能二、通用能力素质包括内容三、管理能力素质的定义及行为要求1、影响能力2、评估3、工作分配与指导4、激励5、建立期望6、组织协调7、系统思考8、决策能力9、战略规划第四章专业能力素质一、专业能力素质定义公司专业技术人员需要具备的个人素质和专业技能二、专业能力素质包括内容三、专业能力素质的行为要求1、关注细节2、风险控制能力3、成本意识4、财务管理能力5、人力资源管理能力6、行政事务处理能力7、信息收集整理能力8、投资分析能力9、法律法规应用能力10、文化产业管理能力11、物业管理能力12、资产管理能力14、客户导向15、谈判能力16、服务意识17、接待礼仪18、驾驶技术19、自控与监控力山东某某集团2008\10\941。

天津金明房地产开发有限责任公司员工胜任素质模型（初稿）编制人员编制日期审核人员审核日期批准人员批准日期目录第1章胜任素质模型的建立······································································错误！未定义书签。

1.1 胜任素质模型的基本内容·································································错误！未定义书签。

集团总部中层管理者素质辞典二零零六年十一月集团总部中层管理者素质模型集团总部中层管理者包括集团部门经理、副经理和经理助理。

集团总部中层管理者的素质模型框架：集团公司中层管理者素质模型如下：目录4.03归纳思维 (4)6.01诚信正直 (2)6.05责任心 (4)2.04影响能力 ..................................................... 错误！未定义书签。

1.01团队领导 (7)5.01成就动机 (9)2.01计划执行 (10)2.05组织协调 (12)4.03归纳思维定义：由部分结合形成整体来认识事物的能力，在面对复杂的问题或现象时，能够发现和掌握关键问题所在，或者是能够创造性的分析问题。

关键点：对信息进行分类、总结提炼和形成概念的能力。

一级：照搬套用-能够运用一定的经验法则和普通常识确定工作问题的关键所在。

-能够看出当所面临的工作情况与过去经历的共同之处并应用以前的经验解决现有问题。

二级：模式识别-能够识别出问题现状和过去某种情况之间的相似之处，从而找到问题的突破点。

三级：整体方法-利用一定的理论知识以及在处理其它问题时取得的经验，对现有的工作问题进行整体分析和判断，认识到问题的本质。

四级：化繁为简-面对复杂的情况时，能将来自多方的观点、问题和收集到的数据进行总结，提炼出核心观点和规律，抓住工作的重点。

五级：独具慧眼-在处理问题中能够发现别人没有发现的关键点，透过表面，深入问题的本质，从而更加明确工作方向。

-能突破传统思维的束缚，用自己创造的概念指导问题的解决，找到对企业有价值的全新工作理念。

6.01诚信正直定义：能依据事物原本的情况处理组织中的事务，不受个人利益、好恶的影响，信守承诺，公正廉洁。

关键点：遵纪守法：遵守社会公德和法律规范，遵守公司各项规章制度。

信守承诺：承诺过的事情一定要办到。

实事求是：诚实，不说假话，不为个人利益隐瞒事实或欺骗他人，对人对事公平公正。

某某开发有限责任公司员工胜任素质模型（初稿）编制人员编制日期审核人员审核日期批准人员批准日期目录1 ···························1章胜任素质模型的建立第 1 ·························1.1 胜任素质模型的基本内容2 ·························1.2 胜任素质模型的建立步骤4 ···················1.3 胜任素质模型在人力资源管理中的应用6························高层管理人员胜任素质模型第2章6························2.1 总经理助理知识素质定义表8·························工程副总知识素质定义表2.2 9·························总工程师知识素质定义表2.30 1 2.4 副总工程师知识素质定义表························ 2 12.5 总经理知识素质定义表··························41 ···························章第3 总经办胜任素质模型41························3.1 总经办人员胜任里素质模型4 13.2 总经办人员知识素质定义表························51 ···························3.3 档案员胜任素质模型51··························3.4 运营主管胜任素质模型51 ·························信息管理员胜任素质模型3.55 1··························3.6 总经办主任胜任力模型6 1 外联部胜任素质模型···························第4章 6 14.1 外联部人员职业素养定义表························ 6 14.2 外联专员胜任素质模型·························· 6 1外联主管胜任素质模型··························4.36 1外联部经理胜任素质模型·························4.47 1设计部胜任素质模型 (5)7 1设计部人员胜任素质模型·························5.171 ························5.2 设计部人员职业素养定义表71 ···························5.3 资料员胜任素质模型71 ·························5.4 建筑设计师胜任素质模型81 ························· 5.5 结构设计师胜任素质模型81·························5.6 电气设计师胜任素质模型81·························5.7 水暖设计师胜任素质模型81·························5.8 景观设计师胜任素质模型81·························5.9 室内设计师胜任素质模型8 15.10 设计部经理胜任素质模型·························8 1 工程部胜任素质模型···························第6章8 1工程部人员胜任力素质模型························6.1 81 工程部人员职业素养定义表························6.291 ···························6.3 资料员胜任素质模型91························· 6.4 电气工程师胜任素质模型91························· 6.5 水暖工程师胜任素质模型9 1 6.6 土建工程师胜任素质模型·························0 26.7 安全文明主管胜任素质模型························02 机电副经理胜任素质模型························· 6.8 02························· 6.9 工程部经理胜任素质模型0 2 成本合约部胜任素质模型·························章第702 ·······················7.1 成本合约部人员胜任素质模型02······················7.2 成本合约部人员职业素养定义表12 ···························资料员胜任素质模型7.31 2··························7.4 合约主管胜任素质模型1 27.5 安装造价师胜任素质模型························· 1 27.6 土建造价师胜任素质模型························· 1 27.7 成本合约部经理胜任素质模型·······················2 2营销部胜任素质模型···························第8章 2 2营销部人员胜任素质模型·························8.12 2营销部人员职业素养定义表························8.22 2策划人员胜任素质模型··························8.332 ··························8.4 销售人员胜任素质模型32 ··························8.5 客服人员胜任素质模型32 ·························8.6 营销部经理胜任素质模型32 ·························第9章材料采购部胜任素质模型32·······················9.1 材料采购部人员胜任素质模型32························9.2 采购部人员职业素养定义表42···························9.3 统计员胜任素质模型42···························9.4 资料员胜任素质模型4 29.5 采购员胜任素质模型··························· 4 29.6 采购主管胜任素质模型·························· 4 2采购经理胜任素质模型··························9.752 材料管理部胜任素质模型 (10)52 ·······················10.1 材料管理部人员胜任素质模型52······················10.2 材料管理部人员职业素养定义表52···························10.3 统计员胜任素质模型6 2 10.4 资料员胜任素质模型··························· 6 210.5 材料接收员胜任素质模型·························62 材料主管胜任素质模型··························10.6 62·······················10.7 材料管理部经理胜任素质模型 6 2 财务部胜任素质模型···························章第1162 ·························11.1 财务部人员胜任素质模型62························11.2 财务部人员职业素养定义表72 ····························出纳胜任素质模型11.37 2销售会计胜任素质模型··························11.482 成本会计胜任素质模型··························11.582 ··························11.6 主管会计胜任素质模型82·························11.7 财务部经理胜任素质模型82·························12章综合管理部胜任素质模型第8 212.1 综合管理部人员胜任素质模型·······················8 2综合管理部人员职业素养定义表······················12.292 ··························12.3 行政司机胜任素质模型92··························12.4 行政前台胜任素质模型9 212.5 人事专员胜任素质模型··························92 ··························12.6 人事主管胜任素质模型92··························12.7 行政主管胜任素质模型03 ·······················综合管理部经理胜任素质模型12.8第1章胜任素质模型的建立1.1 胜任素质模型的基本内容1.1.1胜任素质简述胜任素质（Competency）又称能力素质，在组织管理中是指驱动员工做出卓越绩效的一系列综合素质，是员工通过不同方式表现出来的知识、技能或能力、职业素养、自我认知、特质等素质的集合。