2012英语作文投诉信的核心词汇

Letters of Complaint一．结构：（1）开头：自我介绍，交代投诉内容，表明本信的目的和要求。

（2）正文：说明情况，讲清利害，分析利弊。

告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。

（3）结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复二．词汇：annoy 恼怒 apologize 道歉complain 抱怨 defect 过失disappoint 失望 dissatisfy 不满意embarrass 陷入困境 inconvenience 不方便inform…of… 将…告知refund 退款resolve 解决 rude 粗鲁unreasonable 不合理的三．句型：（1）It is a gre at pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。

（2）Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快……（3）I hope that my problem will get your kind consideration。

我希望您能考虑一下我的问题。

（4）I am sure there are technical or man-made errors involved.我确信出现了技术或人为的错误。

（5）l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。

（6）I hope I can get my refund as soon as possible.我希望能尽快收到退款。

（7）I am writing to make a complaint about… 我写信是为了投诉……（8）If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解决，我将要求退还支付款项，或者向有关部门投诉。

英文投诉信格式及范文【第1篇】英文投诉信格式及范文Dear ______ ,① I am _____ （自我介绍）.②I feel bad to trouble you but Iam afraid that I have to make a compla int about.③The reason for my dissatisfaction is ______ （总体介绍）. ④In the first place, _________ 抱怨的第一个方面）.⑤ In addition, 怨的第二个方面）.⑥Under these circumstances, I find it 感觉）to 抱怨的方面给你带来的后果）.⑦ I appreciate it very much if you could _____ （提出建议禾口请求）,preferably _____ （进一步的要求）,and I would like to havethis matter settled by _________ 设定解决事情最后期限）.⑧Thank you for your consideration and I will be looking forward to your reply.Yours sin cerely,Li Mi ng【第2篇】英文投诉信格式及范文To Whom It May Con cern ，① I am writing to complain about the poor service of yourlreceived whe n.② The causes for my dissatisfacti on lie upon three pointsas follows: 1） ___ （抱怨内容的一个方面）;2） _____ （抱怨内容的另一方面）;3）（抱怨内容的第三个方面）.③Un der these circumstances, I find it difficult to（客观的评论）.④ I am sure that you are able to thoroughly un dersta ndmy disc ontent, which you are bound to replace with a satisfactory solution. ⑤ I would be grateful if you could 表达本人的愿望）as soon as possible.Yours sin cerely,Li Mi ng【第3篇】英文投诉信格式及范文Dear Sir or Madam,I was a visitor in your hotel for three days duri ng May 5 toMay 8. I am sorry I have to say I was greatly disappo in ted withthe inconvenient service you provided. First of all, it is the lighti ng facility in the room.One of the lights is broken and another is so dark. Another unpleasant factor of your hotel is the food quality.The steak I ordered is sour. The last but not the leastshortco ming of your hotel is the cold and in differe nt service of the waiters. I asked one of them to bring newspaper to my room, but no paper was delivered at last.I am sure that you will agree with me that your service is unacceptable. I trust that you will take immediate steps to correct the situati on and I look forward to your reply.Faithfully yours,John Smith【第4篇】英文投诉信格式及范文School PollutedNo. 1 Middle SchoolMarch 5, 1997Dear Editor,Our school lies at the foot of a mountain with a small river pass ing by. It used to look like a beautiful garde n. There used to be gree n trees and all kinds of flowers in our school yard all year round.But great changes have taken place since a chemical works was built near our school two years ago. It produces pois onous gases and pours a large amount of waste water into the river. The terrible pollutionhas done great harm to us stude nts and teachers as well as to the surro undin gs.It / s time for us to take steps to protect our surroundings and preve nt them from being polluted.Yours ever,Wang Hong【第5篇】英文投诉信格式及范文Flore nee Trun kemeyerCollege of Busin essBall State Uni versityMu ncie, IN 47300November 15, 1998Gen eral Computer Corporati onEngin eer ing Departme ntP.O. Box 73219Fort Worth, TX 76108Dear Sir:With refere nee to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be inthem good condition and we accepted and signed for without question. We un packed the computer sets with care and can only assumethat damage must be due to careless han dli ng at some stage prior to packi ng.We shall be glad if you will replace all 20 sets as soon as possible. Mean while, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compe nsati on.Yours sin cerely,(Sig nature)【第6篇】英文投诉信格式及范文Dear man ager,My name is LiHua」am a guest of your hotel.I ' m writing this letter about your bad service .I ' m sorry to say that I ' m very un happy about your hotel .First of all, your hotel lost one of my bags in which there is an importa nt paper of our compa ny .Sec on dly,the food wasterrible.Thirdly,l hate to have to say this,but I think that the waiters were unfrien dly and impolite to me .Hon estly speaki ng,this is the worst hotel I have known inthe world.The focus of my compla int is where my bag is .All in all ,there is still much room for improveme nt」do hope you can help me find my bag and improve yourservice .Tha nk you for your time and ki nd con siderati on .Y ours,LiHua【译文】尊敬的经理，我叫李华，我写此信的目的是向您反映一下贵饭店糟糕的服务质量。

投诉信写作写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型?Complaint Letter词汇：complain against sb. about sth.投诉......dissatisfaction with不满于......put up with / bear / tolerate忍受awful 糟糕的poor service糟糕的服务inconceivable不可思议的out of one’s expectation令某人大失所望look into / go into / investigate调查incident / matter 事件sanitary situation卫生条件bad manners 不礼貌disturbance干扰nuisance 麻烦事remedy 补救solve解决recurrence再次发生句型：1) I am writing to you to complain about ...2) I am writing to express my dissatisfaction with...3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...4) I can hardly bear /tolerate /put up with it any more.5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8) We will appreciate your willingness to make up for the loss.考研英语小作文模板：投诉信投诉信1结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：1. 提出投诉内容；2. 说明具体情况；3. 提出解决办法。

投诉信写作写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分下面介绍下这类书信的常用词汇和句型Complaint Letter词汇：complain against sb. about sth.投诉......dissatisfaction with不满于......put up with / bear / tolerate忍受awful 糟糕的poor service糟糕的服务inconceivable不可思议的·out of one’s expectation令某人大失所望look into / go into / investigate调查incident / matter 事件sanitary situation卫生条件bad manners 不礼貌disturbance干扰nuisance 麻烦事remedy 补救solve解决recurrence再次发生^句型：1) I am writing to you to complain about ...2) I am writing to express my dissatisfaction with...3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...4) I can hardly bear /tolerate /put up with it any more.5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8) We will appreciate your willingness to make up for the loss./考研英语小作文模板：投诉信投诉信1结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：1. 提出投诉内容；2. 说明具体情况；3. 提出解决办法。

应用文投诉信一、题型特色与写作思路1、题型特色投诉信是写信人对产品或服务表示不满的信函。

常用于花费者的利益受损、正常生活和工作遇到扰乱等令人伤脑筋的事情。

写投诉信时，要注意写明投诉原委，用词要适合。

2、写作思路第一步：表示投诉原由第二步：列举诉苦的详细问题，并说明问题带来的结果。

第三步：提出合理的建议二、投诉信常用词汇与套用句型必定要背下来的词汇Complain v. 投诉Disappointment n.绝望Ashamed adj.愧疚的Dissatisfaction n.不满Investigate v.检查Explanation n.解说必定要背下来的套用句型1、 I am writing to you to complain about ...我写信向你投诉。

2、 I wish to express my dissatisfaction/disappointment about... 我想表达我对 ___的不满 / 绝望3、 I believe you will take my complaints seriously and ...我相信你会仔细对待我的投诉，而且。

4、 I hope you will give due attention to this matter .希望你能对此事赐予足够的重视。

5、 I hope you will kindly investigate ...我希望你对 ____进行检查。

6、 To remedy the matter, i suggest making the following changes.为了挽救这个问题，我建议做出以下改变三、模板Dear___,I am writing to complain about____.I ’ m writing this letter to notify you about a problem i am having with____.The reason for my dissatisfaction is ofaddition,____.(Third,____.)What ’ s most unacceptable is that____.Frankly speaking,this is the worst experience i have ever had,and i would like to have this matter settled by____.Thank consideration./I youlookforforwardyourtoyou early reply.Sincerely yours,_________。

英语作文--投诉信英语作文--投诉信在越来越注重权益的现在，投诉信也逐渐成为了一种考试的潮流，因此投诉信常常出现在英语考卷中。

主要是写自己因为什么要投诉，介绍一下自己的情况，以及急需解决的问题表达自己急切的'情感。

这些是投诉信里边最主要的东西，其他的自己在往上加，根据自己的情况而定。

当然词汇量是写任何作文的基础。

【第一篇】Dear Sir or Madam,I am writing to make a complaint against your bad delivery service.I’m afraid that the enclosed CD player doesn’t work.It is the third one I’ve got to return this month.Other than the three I’ve had to return recently,I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888.Sincerely,Wang Hua【第二篇】Dear president:I am one of the student who critical of restaurant of our seminary.We have been informed frequently that with the declining quality of the restaurant of our school it is intolerable to meal at school.It becomes the source of great complaint bystudent.Therefore please give me an access to put forward some disadvantage of the restaurant in order to be placed more stress onFirst the expression of the students ‘face Witness that how unsavory the food is .Secondly insect is conceal in the vegetable there are times when we are prepare to have .Thirdly the price of the restaurant is too high.Finally tableware not be sanitized is used in the restaurant.Please take it into account or it will give rise to a series of problem.In addition,let me apologize for any inconvenience I may have caused.I hold a belief that students will enjoy themselves when have a meal in the restaurant of our seminary.I am looking forward to seeing the changes of the restaurant.Yours sincerelyApril 19,2005May 12, 2013【第三篇】Dear Sir，I‘m Peter, manager of purchasing department in ABC company. I'm writing to lodge a claim (词组：提出索赔) on the 100 cases of apples we ordered from you.Having confirmed the order date for over one month, we haven't received the goods. This obviously brought great inconvenience and huge loss for us. We will have to cancel this order and buy from another company.Thank you for your kind understanding!Sincerely YoursPeter【第四篇】Sunny Company34 Zhongcheng RoadJinlian BuildingShanghaiSeptember 12, 2001Sales managerElegance Clothing Company45 West Street, NanjingJiangsu ProvinceDear Mr. Chang:On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.Sincerely yours,Sunny LeeManager【第五篇】Dear Sir:My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training aboutetiquette.Thank you for your time and kind consideration.Sincerely yoursRaymond。

投诉信写作写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分下面介绍下这类书信的常用词汇和句型Complaint Letter词汇：complain against sb. about sth.投诉......dissatisfaction with不满于......put up with / bear / tolerate忍受awful 糟糕的poor service糟糕的服务inconceivable不可思议的out of one’s expectation令某人大失所望look into / go into / investigate调查incident / matter 事件sanitary situation卫生条件bad manners 不礼貌disturbance干扰nuisance 麻烦事remedy 补救solve解决recurrence再次发生句型：1) I am writing to you to complain about ...2) I am writing to express my dissatisfaction with...3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...4) I can hardly bear /tolerate /put up with it any more.5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. 6)I sincerely hope that it will review its management system, with the view to providing, better service to the public. 7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8) We will appreciate your willingness to make up for the loss.考研英语小作文模板：投诉信投诉信1结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：1. 提出投诉内容；2. 说明具体情况；3. 提出解决办法。

投诉信写作写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型Complaint Letter词汇：complain against sb. about sth.投诉......dissatisfaction with不满于......put up with / bear / tolerate忍受awful 糟糕的poor service糟糕的服务inconceivable不可思议的out of one’s expectation令某人大失所望look into / go into / investigate调查incident / matter 事件sanitary situation卫生条件bad manners 不礼貌disturbance干扰nuisance 麻烦事remedy 补救solve解决recurrence再次发生句型：1) I am writing to you to complain about ...2) I am writing to express my dissatisfaction with...3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...4) I can hardly bear /tolerate /put up with it any more.5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8) We will appreciate your willingness to make up for the loss.考研英语小作文模板：投诉信投诉信1结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：1. 提出投诉内容；2. 说明具体情况；3. 提出解决办法。

考研小作文,投诉信【含模板,常用词汇例句,经典范文等】G 投诉信（抱怨信）一．投诉信常用词汇：Complaint n．投诉unsatisfactory adj．令人不满意的disappointing adj．使人失望的take action采取行动warranty n．保证in charge of负责remedy n．治疗，补救distressing adj．令人苦恼的invo1ce n．发票，费用清单negligence n．疏忽，失误二．常用句式：1. It is a great pity that we find there is something wrong with...令人非常遗憾的是我们发现……有问题。

2. Would you please let me know whether or not you can...as soon as possible?你们能不能尽快告知我是否可以…”3. I hope that my problem will get your kind consideration.我希望您能考虑一下我的问题。

4. I am sure there are technical or man-made errors involved.我确信出现了技术或人为的错误。

5. I hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。

6. I hope I can get my refund as soon as possible.我希望能尽快收到退款。

7. I am writing to make a complaint about.我写信是为了投诉……8. I am most reluctant to complain, but...我非常不愿意投诉，但……9. One annoying aspect of your service is...你们的服务项目中一个令人不满的地方是……10. I have been pleased with your services for years, but nowI feel very disappointed.多年来我一直很满意你们的服务，但现在我非常失望。

英文投诉信格式：一、信头：写信人所在公司或机构的名字和地址，还有寄信日期。

二、收信人：公司的客户、供应商或其他合作伙伴。

三、称呼：对收信人的尊称，如Dear Mr. Smith, Dear Ms. Johnson等。

四、正文：说明投诉的问题，描述事情的经过，表达自己的诉求。

五、结束语：常用语有Yours faithfully, Yours sincerely等。

英文投诉信范文：Dear [Receiver's Name],Subject: Complaint about [Product/Service Name]I trust this letter finds you in good health. I am [Your Name], a [Your Position] at [Your Company Name]. I am writing on behalf of our esteemed company to bring to your notice a serious issue with our [Product/Service] that has been of significant concern to us for some time now.I must start by expressing our sincere apologies for the [problem/complaint topic] that has arisen, which has unfortunately led to [description of situation/issue]. This has not been an easy situation for us to handle and we genuinely apologize for any inconvenience and/or frustration it may have caused you. We have been actively seeking a solution to this issue, and we hope to have it resolved soon.We would like to assure you that we are committed to providing the best possible service to our valued customers like you. However, it is our understanding that [problem/complaint topic] has been a recurrent issue that has been affecting many of our customers in recent times. Therefore, we urge you to keep our commitment and support as we continue to work towards resolving this challenge.We kindly request that you please communicate with us as soon as possible at your earliest convenience so that we can better understand your concerns and discuss potential solutions to the issue at hand. We are willing to do whatever it takes to ensure that you are completely satisfied with the outcome and we will do everything in our power to rectify the situation.We would like to express our gratitude for your continued support and partnership with our company. We remain committed to ensuring that your expectations are met and surpassed, and we are willing to go above and beyond to make this right. We look forward to the opportunity to discuss your concerns further and take swift action to rectify the situation.Yours faithfully,[Your Name][Your Position][Company Signature]根据上述范文，您可以根据自己的实际情况进行修改。

高考英语书面表达投诉信写作高分必背（黄金模版经典范例）A letter of complaintPassage structure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。

组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。

应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。

第二段：写明投诉的原因、问题的经过及产生的后果。

可以说具体的理由，也可以说问题的具体体现方式。

第三段：提出解决方案，不需展开。

这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。

还要注意做到公平、公正。

Useful sentence patterns1. I am writing to complain about…\ I am writing to make a complaint about…\ I am writing to express my dissatisfaction about…2. There is something wrong with… I bought. For one thing, ..…; for another thing …3. I can hardly bear \tolerate …any more.4. I hope you can consider my suggestions and improve the situation5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.6. I would like to have a refund(退款) or a replacement（更换）as soon as possible.段尾常用语：(1)It would be highly appreciate d if you could…(2)I believe you will take my complaints seriously and…(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly…(6)I woul d appreciate it very much if you could…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。

英文投诉信英文投诉信（精选5篇）英文投诉信篇1To Whom It May Concern，①I am writing to plain about the poor service of yourI received when.②The causes for my dissatisfaction lie upon three points as follows:1)_____(抱怨资料的.一个方面);2)_____（抱怨资料的另一方面);3)(抱怨资料的第三个方面).③Under these circumstances， I find it difficult to(客观的评论).④I am sure that you are able to thoroughly understand my discontent， which you are bound to replace with a satisfactory solution.⑤I would be grateful if you could _____(表达本人的愿望)as soon as possible.Yours sincerely，Li Ming英文投诉信篇2Dear Sir or Madam，I bought an electronic dictionary from your online store on January 1st，but I found it has some problems after using it for a short period of time.To begin with，the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition，the buttons on the electronic dictionary are so small that it is nearly impossible to typeanything with them.Personally，I find this to be pletely unacceptable.Therefore，I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.Yours sincerely，Zhang Wei英文投诉信篇3Dear Sir，I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days. we found that food stored in the refrigerating partment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperture range from 0℃ to 9℃.This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully，Li Ming英文投诉信篇4Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie， IN 47300November 15， 1998General Computer CorporationEngineering DepartmentP.O. Box 73219Fort Worth， TX 76108Dear Sir:With reference to our order No.W 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged.The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation.Yours sincerely，(Signature)英文投诉信篇5Sunny Company34 Zhongcheng RoadJinlian BuildingShanghaiSeptember 12， 2001Sales managerElegance Clothing Company45 West Street， NanjingJiangsu ProvinceDear Mr. Chang:On September 10，our order for 280 women?s cottonsweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible.Needless to say， we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.Sincerely yours，Sunny LeeManager。

英语投诉信怎么写（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作报告、致辞讲话、条据书信、合同范本、规章制度、应急预案、心得体会、教学资料、作文大全、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays, such as work reports, speeches, policy letters, contract templates, rules and regulations, emergency plans, insights, teaching materials, essay encyclopedias, and other sample essays. If you want to learn about different sample formats and writing methods, please pay attention!英语投诉信怎么写投诉信英语作文常考的一个类型，下面就是本店铺给大家带来的英语投诉信怎么写，希望大家喜欢！英语投诉信怎么写假如你是李华，上周从一网店购买了一个（网络）路由器，使用过程中发现有网络经常掉线，WIFI信号不稳定等问题，为此你给网店的售后客服写一封信，要求更换产品或全额退款。

2012投诉信核心词汇1 complain v 抱怨eg: I am writing to you to complain about the poor service of your bookstore.2 trouble vt 麻烦打扰eg:I am sorry to trouble you but I am afraid I have to make a serious complaint.我非常抱歉地打扰你，但恐怕我不得不做出一个很严肃的投诉。

3 attention n 注意关心关注eg: I wish to bring your immediate attention to the poor services offered by your bookstore.我希望你能立即关注贵书店所提供给的不能令人满意的服务4 recur v重现；复发；重来recurrence: n 循环；在发生；重现eg: I wish you would look into this unsatisfactory service and take steps to prevent the recurrence of this matter.我希望你能调查此事，并且阻止此事的再次发生。

5 satisfy vt 满足是满意确保eg: I am not satisfied with the services offered by your bookstore.我对贵书店提供的服务不满意。

6 situation 情形境遇eg: In order to improve the current situation, I require you to take thefollowing measures.为了改进目前的局面，我要求你们立即采取如下措施。

eg: I feel something should be done about the current situation.我觉得必须要采取一些措施来改进目前的局面。

如何写一封规范礼貌的英语投诉信投诉信也叫抱怨信。

一般是当自己的正常生活受到骚扰、自己的利益受到侵害，或当社会规范有失规范时，通过写信的方式对你投诉的事物情况进行介绍，并且以礼貌谦逊的态度表达。

所有的投诉信都有一个共同点，就是最终是要收信人解决问题，得到解决方案。

英语的投诉信要注意下面三点：1 首先，在信的开头要表明来信所要投诉的问题，尽可能做到客观礼貌，给读者留下好印象，应该记住读信人不一定就是错误的责任人，他的合作对事情的最后解决有着非常重要的作用。

可套用如下英文短语表达：I am writing to make a complaint about……One annoying aspect of your service is……I have been pleased with your services for years，but now I feel very disappointedI would like to draw your attention to the problem/fault…I am writing to inform you that I find……unsatisfactory2 主题段落要写明投诉的原因、问题的经过及产生的后果。

可以说具体的理由，也可以说问题的具体体现方式。

可套用如下英文短语表达：I wish to express my dissatisfaction/disappointment about……It would be highly appreciated if you could…I trust you will take my complaints seriously and……3 在信的结尾处，提出解决方案，不需展开。

这段应体现书信的礼貌原则。

可以用类似可套用如下英文短语表达：I hope you will give due attention to this matter.I would like to get this matter settled by the end of this monthI could not be more satisfied if you can kindly……I would appreciate it very much if you could……最后，让我们来学习几篇英文投诉信的写法。

英语投诉信带翻译Introduction投诉信是一种重要的书信形式，是向相关主管部门、企业或个人针对某项服务或产品产生的质量问题或不满意情况的书信。

在国际贸易往来中，会出现因语言、文化、国情等原因导致的误解或纠纷，这时我们可以通过投诉信的形式来表达自己的不满。

本文将介绍英语投诉信的结构、语言要点和翻译技巧，帮助读者了解投诉信的基本知识和应用方法。

Structure of a Complaint Letter投诉信的结构大体相同，通常由三部分组成：开头、正文和结尾。

以下是常用的结构模板：A. Opening1. 开头语- I am writing to express my dissatisfaction with...-I am writing to complain about...- I regret to inform you that...2. 反应出你要投诉的事项- the quality of theproduct/service- the attitude of the staff- the delay in deliveryB. Main Body1. 阐述你的问题和不满- Firstly/First of all, I would like to raise the issue about...- Secondly, I am extremely disappointed atthe fact that...- Furthermore, I have been experiencing the following problems...2. 提出解决方案和建议- I would appreciate it if you could offer me a refund...- I kindly request that you replace the faulty product...- I would be grateful if you could take prompt action to address the issue at hand...C. Closing1. 表达你的期望和感谢- I hope that this issue can be resolved as soon as possible.- I look forward to hearing from you soon.- Thank you for your attention to this matter.2. 结束语- Yours faithfully/sincerely- Best regards- Yours trulyLanguage Points1. 对话式口吻和书面语的叙述风格相比，投诉信通常采用对话式的口吻。