当前位置：文档之家 › 酒店各部门礼貌用语(中英文)

酒店各部门礼貌用语(中英文)

  • 格式：doc
  • 大小：49.00 KB
  • 文档页数：4

武陵源宾馆员工礼貌服务用语一、常用词汇先生/女士sir/ lady卫生间Toilet/ W.C/ lavatory/ bath room中餐厅Chinese restaurant西餐厅west restaurant泡脚feet-dipping演艺中心showplace全陪导游tour guide 司机driver 香皂soap 沐浴液shower洗发液shampoo 卫生纸toilet paper电吹风hair drier 剃须刀razor 毛巾towels 浴巾bath towel面巾face towel 梳子comb 牙刷toothbrush 牙膏toothpaste插座plug 烟灰缸ashtray信封envelope 衣架caathangers湿巾wet towel 茶水teas绿茶green tea北京二锅头erguotou made inBeijing啤酒beer电话号码telephone number房间号码room number二、方位：前front 后behind左left 右right三、数字0~100 zero 1 one 2 two3 three4 four5 five6six 7seven 8 eight9 nine 10 ten四、基本礼貌用语欢迎您下榻我宾馆。

Welcome to our hotel!欢迎welcome您好How do you do!/ How areyou!早上（上午/下午）好。

Good morning(afternoon)晚安！Good night!祝您节日快乐Have a good holiday!新年快乐！Happy new year!生日快乐！Happy birthday!对不起！Sorry!没关系！Don’t mention it!不要紧！It doesn’t matter.别客气！You are welcome!再见！Bye-bye!请问我能帮到您什么吗?What can I do for you?/May I helpyou?请稍等。

Wait a moment please.不用担心。

Don’t worry!谢谢。

Thank you!不用谢.Not at all./You are welcome./That’s OK.五、前厅部日常用语请把这个灯打开一下。

Can you turn the light on, please.请把空调打开一下。

Please open the air conditioner.现在几点了？What time is it？/ What’s thetime?现在是10：30It is half past ten o’clock.请往这边/那边走。

This way please. / That wayplease.房卡寄存。

Keep you key, please.房间没有水。

There is no water in the room.谢谢您提出的宝贵意见。

Thank you for your advises.祝您住店愉快。

I wish you have a good time in ourhotel.打扰一下，您的行李到了。

Excuse me, Here are your luggage.您好，您的行李需要寄存吗？How do you do. Would you like tokeep your luggage?六、餐饮部日常用语请/这边请.This way, please.请问先生/女士（小姐）需要用餐吗？Would you like something to eat, sir/madom/miss?请问您共几位？How many , please?您好，这是我们的菜单，请您过目。

How do you do, this is our menu, please have a look.请您稍等。

Just a moment, please. 请慢用。

Help yourself!好走，欢迎下次光临。

Bye-bye! Welcome to our hotel next time.先生/女士，请问您需要喝什么酒/饮料?Excuse me, sir/madom/miss, What would you like to drink?对不起，打扰一下，这是您的帐单，请过目。

Excuse me. This is your bill,please check it.这是找回的零钱，请清点。

Here is your cashes, please checkit.先生/女士，您的菜已经上齐了。

请问还需要加点什么吗？Sir/ Madom, here are all yourordered, would like somethingelse.请慢用。

Help yourself.先生/女士，请问需要试一下本餐厅的招牌菜吗？Sir/ madom, would you like trytoday’s special?先生/女士，请允许我介绍一下本餐厅的土家风味餐吗？Sir/madom, may I suggest ourspecial in Tujia food for you?先生/女士，这是您点的例汤。

Sir/madom, here is your clearsoup.您好，您需要什么酒水？How do you do, what kind of winewould you like?我们这里有啤酒、白酒和红酒，还有饮料。

We have beer, white wine, redwine and beverages.有我们当地产的白酒，口感很好的，您要不要买瓶尝尝？We have the white wine made inZhangjiajie, It tastes very good,how about trying some?韩国酒水只有真露。

We have only one kind of Koreawine, Chamjinisulro Soju.我们这里还有二锅头、竹叶青，口感和韩国的烧酒差不多，而且价格也便宜。

We still have Erguotou andZhuyeqing, Which are the sametaste with wine from Korea, andthey are very cheap.您可以试试我们中国最有名的酒五粮液，剑南春和酒鬼酒。

You can taste our Wuliangye,Janlanchun, and Jiuguijiu. That arethe most popular white wine inChina.请您买单。

May you settle yourbill now,please?七、前厅部日常用语您的叫早时间已到。

Good morning, this is yourmorning call.我让您的导游跟您说，好吗？May I ask your guider to speakwith you.韩国对方付款。

The collect call to Korea.空调不制冷（热）。

The air conditioner doesn’t worknow.请把这个灯打开一下。

Can you turn on the light, please?房间没有热水。

There is no hot water in the room.请问您的房间号码是多少？May I have your room number?热水怎么开？How to open the hot water?左边是热水，右边是冷水。

Hot water is on the left, and coldwater is on the right.您好，接待处。

Good moring(afternoon/evening),this is the reception.这是您需要的手纸。

Here is your toilet paper.八、管家部日常用语我的钥匙锁在房间里了，麻烦帮我开一下门好吗？I lost my key in the room, can you help me to open the door?房间太热（冷）了，请开一下空调好吗？It’s too hot(cold), Can you open the air conditioner, please?对不起，打扰了。

Execese me.请问您还需要什么帮助吗？What else can I do for you?您需要打扫卫生吗？Would you like me to clean up your room right now?/May I clean your room now, please?对不起，让您久等了。

I am sorry to keep you waiting so long. 您这边请。

This way please.欢迎再次光临。

Welcome to our hotel again.祝您晚安。

I wish you have a good night.您一路走好。

Have a good journey.祝您旅途愉快。

Have a happy journey./ Have agood trip.您退房吗？请把房卡交给前台。

Would ypu like to check out?please give your room key to thefront desk.请问您的房间是不是需要维修？Housekeeping, may I help you?现在已经维修好了，您可以放心休息了。

Everything is all right, you canhave a good rest now.这是您的房间，请进。

This is your room, come in please.不用谢，这是我们应该做的。

You are welcome.it is my duty.电梯在这边，这边请。

The loft is over here, this way,please.餐厅在那边，请那边走。

The restaurant is over there, thatway, please.这是您的房卡，请收好。

Here is your roomkey, please keepit.这是您需要的东西，放这里可以吗？Here are all you need, may I laythem here?小心地面滑。

Watch your step, please.马桶堵住了。

The water closet is clogged up.九、财务（收银）部日常用语您好，前台收银，请问有什么可以帮到您的？Good morning, front desk cashier,may I help you?早上好，麻烦将您的早餐券给我，好吗？Good morning, May I get yourvouches, please?这是您的发票，请收好。

合集下载

公共部分——礼貌用语(中英文对照)

公共部分——礼貌用语(中英文对照)

饭店基础服务英语一、部门名称金马饭店Jinma Palace董事会Board董事长Chairman of the Board总经理室General Manager’s Office总经理办公室Executive Office工会Labor Union前厅部Front Office Department管家部Housekeeping Department餐饮部Food and Beverage Department市场销售部Sales & Marketing Department人力资源部Human Resources Department培训部Training Department财务部Finance Department采购部Purchasing Department工程部Engineering Department安全部Security Department二、职务名称总经理General Manager副总经理Deputy General Manager总经理助理Assistant General Manager房务总监Director of Room Division财务总监Financial Controller餐饮总监Director of F&B经理Manager主管Supervisor领班Captain / Shift Leader员工Staff文员Clerk三、饭店常用英语词汇1、前厅部Front Office Department总台front desk 入住check in 离店check out 询问information 总机operator 国际长途IDD 国内长途DDD 留言leave a message 叫醒服务morning call 外线电话outside call 内线电话in-house call 商务中心business center 传真fax 复印copy 订票ticket booking 邮寄post 快件express 预订处reservation 礼宾部concierge 行李寄存luggage deposit 订出租车book a taxi 机场airport 市中心downtown对客关系经理guest relation officer 商务总台business front desk2、客房部House Keeping Department楼层floor 无烟楼层Non-smoking floor行政/商务楼层executive/business floor 单人间single room双床间double room 套房suite 标准间/层standard room/floor 高级间/层superior room/floor 豪华间/层deluxe/luxury room/floor 公共卫生PA 客房中心room center 婴儿看护baby sitting快洗服务express laundry service3、餐饮部Food & Beverage Department大堂吧lobby bar 咖啡厅coffee shop 西餐厅western restaurant西饼屋snack shop 宴会厅banquet hall 和畅厅Harmony Hall名仕轩Ming’s cuisine 嘉宾厅VIP Private rooms 龙骧厅Dragon Hall 凤翔厅Phoenix Hall 房内用膳room service 中餐Chinese food 西餐western food 点菜take order 零点 a la carte 自助餐Buffet 套餐table d’hote 服务费service charge4、康乐部Recreation Department音乐酒吧music bar 游泳池swimming pool 健身房fitness center 桌球室billiard room 棋牌室mahjong room 足浴中心foot massage桑拿中心sauna 美容美发beauty salon5、市场销售部Sales & Marketing Department销售经理sales manager6、人事资源部Human resource Department培训部Training Department医务室clinic7、工程部Engineering Department空调air condition 暖气heating （空调）打高turn up 打低turn down8、财务部Finance Department总台收银front desk cashier 岗点收银outlets cashier 书店book store 商场shopping center 贵重物品保管箱safe deposit box 现金cash 结帐make the payment /pay for the bill /cashier 信用卡credit card 支票check 零钱change 发票invoice/receipt9、安全部Security Department停车场parking 消防中心fire protection center饭店基础服务用语50句1、您好。

酒店英语服务礼貌用语

酒店英语服务礼貌用语

酒店英语Hotel English第一章日常英语（Daily English）1、称谓语：（单独用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr. X）XX小姐（Miss. X）太太（Mrs. X）2、问候语：早上好/下午好/晚上好（Good morning /afternoon / evening）(初次见面打招呼) （Q：How do you do?）(A：How do you do?)(已相识之间的问候) （Q：How are you?）（A：Fine, thank you.）3、欢迎语：欢迎光临我们宾馆/餐馆。

（Welcome to our hotel./restaurant.）欢迎您来这里用餐。

（Welcome to have meals here）见到您很高兴。

（Nice to meet you.）4、致谢用于及答语：谢谢您！（Q：Thank you）乐意效劳（A：You are welcome./It’s my pleasure）谢谢您的光临/好意/提醒（Thanks for your coming./kindness./reminding.）5、道歉用语及回答：对不起。

（Q：I’m sorry.）不用介意。

（A：Don’t mention it./Never mind./ That’s all right.）打扰您了。

（Sorry to disturb you!）对不起让您久等。

（Sorry to have kept you waiting）6、听不清客人的话：请您再说一遍好吗？（Pardon?/ I beg your pardon?）您能说慢一点儿吗？（Would you please speak a little more slowly?）7、①对不起，我的英语不是很好，请稍等，我叫另一个人来帮助您。

I’m sorry, but I only speak a little English. Wait a moment, I will get someone to help you.②我去叫经理过来，他非常乐意帮您。

酒店基本服务礼貌用语(英汉)

酒店基本服务礼貌用语(英汉)

直接称谓语：Gentleman 先生Sir 先生Mr 某某先生Lady 夫人、女士Madam 女士Mrs 某某夫人、某某太太Ms 不知是已婚或未婚Ms Green,格林女士，但是Lady Madam后面不能跟姓或名。

间接称谓语：The gentleman 那位先生That lady 那位女士Your husband 您的先生Your wife 您的夫人欢迎语：Welcome to stay in our hotel.欢迎您住在我们酒店。

Welcome to have your meals here.欢迎您来这里进餐。

I hope you will enjoy your staying here.希望您在这里生活愉快。

问候语：How do you do? 您好！Good morning. 早安！Good afternoon.. 午安！Good evening. 晚安！Long time no see you. How are you?多日不见，您好吗？祝贺语：Congratulations! 恭喜、祝贺I wish you a happy holiday!祝您节日愉快！A merry christmas to you!祝您圣诞愉快！Happy New Year!祝您新年愉快！Wish you a happy birthday!祝您生日愉快！Wish you every success!祝您一切都好！Wish you good business!祝您生意兴隆！告别语：Good bye 再见。

Good night 晚安。

See you tomorrow.明天再见。

Pleasant journey!祝您旅途愉快！Have a good trip!一路平安！Hope to see you again.欢迎您再来。

May I help you?我能为您做些什么吗？Is there anything else?您还有别的事情吗？Will it trouble you?这会打搅您吗？Would you like……?您喜欢……吗？Would you want……?您需要……吗？Can you……?您能够……吗？Would you mind if I……?我可以……吗？Please speak slowly.请您讲慢一点。

酒店英语服务礼貌用语

酒店英语服务礼貌用语

酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。

以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。

1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。